Entries |
Document | Title | Date |
20080219425 | Presence system and method for the telephone status information - A system for presenting telephone state information includes a presence server | 09-11-2008 |
20080267376 | Method and System for Toll-Free Government Priority Telecommunication Systems - A method of an embodiment may include receiving a request for a toll free priority call from a caller, verifying authorization of a caller for priority service, translating a caller provided number to a routable destination number, and routing the toll free priority call with priority to the routable destination number. | 10-30-2008 |
20080273680 | SYSTEM AND METHOD FOR NETWORK COMMUNICATION USING ALTERNATIVE IDENTIFIERS - A system for retrieving communication sequence of a destination such as, for example a phone number and executing a call from a user to the destination, said system comprises: a user's network device, a device-application that is installed within the network device, an operation center and a database. The operation center retrieves a destination's communication sequence from the database, according to an input domain name transmitted by the device-application to the operation center. The device-application enables transmission of the input domain name and executing a call from the user's network device to the said destination using the retrieved communication sequence. | 11-06-2008 |
20080273681 | Method And System For Implementing Ring Back Tone - A method for implementing a ring back tone, including: receiving, by a first Service Control Point, an intelligent service request triggered by a Service Switching Point, based on a call of a calling party; obtaining personal ring back tone information of a called party and/or group ring back tone information of a group, which the called party belongs to; acquiring first ring back tone information according to the personal ring back tone information and/or the group ring back tone information delivering a connect message containing the first ring back tone information to the Service Switching Point the connect message being used to instruct the Service Switching Point to connect the call to an Advanced Intelligent Peripheral for playing the ring back tone to the calling party according to the first ring back tone information. | 11-06-2008 |
20080292079 | System and a method for processing presence status information with improved reliability - A method of processing the presence status of a user at at least one terminal connected to a telecommunications network on the basis of presence status information provided by at least one status source of said terminal. The presence status is weighted as a function of a pertinence value that is calculated as a function of time. The invention makes it possible over time to correct the pertinence of presence information to as maximize the reliability of a presence status calculated on the basis of said information. | 11-27-2008 |
20080317227 | Method and apparatus for registering multiple phone numbers associated with a frequently called party - The present invention enables the calling party to register multiple addresses of frequently called parties with a packet-switched network service provider, e.g., a VoIP network service provider, and have the network dials through the numbers on behalf of the calling party until the called party is reached or the list of available phone numbers has been exhausted. Optionally, the network can intersperse each call by asking the calling party if he or she wants to dial a particular phone number of the called party from the list of available phone numbers, and the network can dial the selected phone number. | 12-25-2008 |
20080317228 | Message Recall Using Digital Rights Management - Email messages are recalled in accordance with restrictions attached to the message. Use of the message is limited per the restrictions. Example restrictions include printing restrictions, forwarding restrictions, exporting restrictions, copying restrictions, reading restrictions, and a expiration time of the message. | 12-25-2008 |
20080317229 | METHOD OF AND SYSTEM FOR ADAPTIVE CALL FILTERING - A method of and system for filtering telephone calls receives a call to a called party from a caller and determines if the called party has an event scheduled. If the called party has an event scheduled, the system determines if the caller is associated with the event. The system completes the call if the caller is associated with the event. The system sends the call to voice mail if the caller is not associated with said event unless the caller is on an exception list associated with the event, in which case the system completes the call. The system completes the call if it is determined that said called party does not have an event scheduled. | 12-25-2008 |
20090003571 | Telephone Directory Assisted Dialing with Automatic Call Connect by Either an Intermediate Network Node or the Calling Party's Terminal - The application relates to a network assisted calling service comprising a service call to an assistance entity which translates an indication of a destinatin party into a destination identifier which is subsequently used for the establishment of a user call between the calling and the destination party. In the prior art the user call has either to be set up manually by the calling terminal or it is set up by the network node to which the assistance entity is connected which suffers from disadvantages with respect to routing, complex charging schemes, etcetera. In the method of the invention, this is resolved by said destination identifier being returned through a signalling channel associated with the operative connection. The destination identifier is either returned to the calling party's terminal (C) or is returned to a network node (N). Either the terminal (C) or the network node (N) subsequently set up the user call. | 01-01-2009 |
20090010410 | LEADS PROCESSING ENGINE - The present invention is directed to a system and method for generating, processing and distributing leads, the system comprising a leads processing engine for receiving customer requests, creating leads based upon the customer requests, determining a best available agent or agents for each lead from a pool of available agents based upon one or more selected factors, and offering and/or sending each lead to the best available agent or agents. | 01-08-2009 |
20090028312 | ENABLING PRIORITY BASED CALL HANDLING FOR MULTIPLE DIFFERENT TELEPHONY DEVICES - A disclosed application server and method are operable to enable a user to access and modify a remote user profile stored on or otherwise accessible to the application server. The user profile identifies the user's CPE devices and information indicative of priority based call handling rules defined by the user. The profile may also include priority levels assigned by the user to selected telephone numbers. The application server downloads a user's profile information to the CPE devices identified in the profile, which may include multiple CPE devices that operate on different telecommunications networks, for example, VoIP networks, wireless cellular networks, and/or traditional TDM networks. The application server communicates the profile information to the CPE devices defined in the profile. In the case of a TDM phone, the application server uses an intermediary, such as a central office or Service Node, to implement the service on behalf of a TDM telephone. | 01-29-2009 |
20090046842 | COMMUNICATION SYSTEM AND METHOD - A communication system, for A-Party Call Control comprising a Directory Storage from which data can be retrieved by an A-Party Device and for storing one or more directory entries for each Entity intended to be communicated with using the communication system, at least one of the one or more directory entries of each Entity associated with one or more Communication Identities, whereby an authorised A-Party Device seeking to request, establish, or maintain communication with a B-Party can obtain at least one Communication Identity for the B-Party, and a Communication Status Mechanism to enable an authorised A-Party Device to derive and confirm the current communications capabilities and one or more Effective Ring Timeout Parameters (RTPs) for at least one of said one or more B-Party Communication Identities and to determine whether there is at least one viable Effective RTP which can be employed to control an attempt to request, establish, or maintain communication with a B-Party. | 02-19-2009 |
20090060156 | System for Recording Spoken Phone Numbers During a Voice Call - A method, system and computer program product for employing speech recognition technology to recognize a number spoken during a telephone call and a voicemail message. A speech recognition and transcription (SRT) utility within a communication device (e.g., a telephone) detects spoken numbers (and spoken phrases which may be associated with telephone numbers), and transcribes the numbers into text. The SRT utility then determines whether a sequence of the transcribed spoken numbers is a telephone number. If the transcribed sequence of numbers is a telephone number, the SRT utility records the telephone number in a pre-specified “events” list (in the telephone) of the intended listener. Consequently, the recipient has the option of retrieving the recorded events (numbers) and communicating with other parties via the retrieved numbers. For example, these phone numbers may then be dialed, saved as contacts, and text messaged. | 03-05-2009 |
20090074166 | Expected wait time system with dynamic array - An expected wait time calculation system generates an expected wait time value representing a time duration expected to elapse before a subject client is connected to a resource for servicing. The expected wait time calculation system comprises an interface to a work force management system for obtaining an indicator of a quantity of resources available for servicing clients. An interface to a queuing system obtains an indicator of a queue position of the subject client. A FIFO array stores a plurality of measured time intervals, each representing a time period between two successive resource queue decrement events. The measured time intervals may be stored in a chronological order. An average time interval, or rate, calculator determines an average time interval by calculating an average of a selected quantity of those most recently measured time intervals from the FIFO array or a rate by dividing a unit of time by the average time interval. An expected wait time calculator determines an expected wait time value as a function a quantity of clients expected to be serviced prior to the subject client multiplied by the average time interval or divided by the rate. | 03-19-2009 |
20090092239 | SYSTEM AND METHOD FOR CONNECTING TO ADDRESSES RECEIVED IN SPOKEN COMMUNICATIONS - Disclosed herein are systems, methods, and computer-readable media to connecting to addresses received in spoken communications. The method for connecting to addresses received in spoken communications comprises receiving at least one spoken communication containing a spoken address, extracting each address automatically from the at least one spoken communication, displaying to a user at least one extracted address, and receiving from the user a selection of at least one extracted address to initiate communication. | 04-09-2009 |
20090097626 | SYSTEMS AND METHODS FOR IMPLEMENTING CALL PICKUP IN A SIP ENVIRONMENT - A method provides call pickup in a communications network. The method includes initiating a call from a first device to a second device. The call is initiated over one or more networks, where at least one of the one or more networks includes a data network. The method further includes storing information relating to the call initiation between the first device and the second device, receiving a message from a third device during the call initiation, where the message includes a call pickup indication, retrieving the information relating to the call initiation between the first device and the second device, and establishing a call between the first device and the third device based on the retrieved information. | 04-16-2009 |
20090154678 | Conveying textual content from interactive systems to IP clients - A system is disclosed. The system has a client device, an interactive response system, and an Internet Protocol (IP) network enabling IP communication between the client device and the interactive response system. The client device may be configured to place a call to the interactive response system via the IP network, to establish an IP telephonic communication session between the client device and the interactive response system, and to display textual content received from the interactive response system during the IP telephonic communication session. The interactive response system is configured to receive the call from the IP network, to establish the IP telephonic communication session between the client device and the interactive response system, to transmit textual content to the client device during the IP telephonic communication session. | 06-18-2009 |
20090161852 | METHOD AND SYSTEM FOR MANAGING TELEPHONE NUMBER ALLOCATION - A system and method in accordance with exemplary embodiments may include receiving, from a customer, limitation data associated with managing telephone number allocation, determining a limitation threshold based on at least the limitation data, allocating one or more telephone numbers to a customer based on at least the limitation threshold, and providing the one or more telephone numbers to a customer. | 06-25-2009 |
20090202059 | Memo Service for Telecommunications Network - A method is provided in a telecommunications network ( | 08-13-2009 |
20090220062 | METHOD FOR INDICATING CHARGE STATUS OF BACKUP POWER SUPPLY AND COMMUNICATION DEVICE EMPLOYING THE SAME - A method for indicating the charge status of a backup power supply of a communication device includes detecting the charge status of the backup power supply. If the charge status of the backup power supply is lower than or equal to a predetermined charge status, the communication device alerts via a telephone connected thereto. The communication device alerts a user by sounding one or more tones if the telephone is off-hook, and alerts user by sounding one or more rings if the telephone is on-hook. | 09-03-2009 |
20090252314 | ESTABLISHING AND RECOVERING CONTEXT RELATED TO AN ON-GOING SEQUENCE OF COMMUNICATIONS - Apparatus, methods, and computer program products are disclosed that teach methods for establishing context of a subsequent electronic real-time communication. One method detects a connection attempt that is initiated by an instigator-identifiable for a subsequent electronic real-time communication that is directed to a target-identifiable. The instigator-identifiable is associated with a first identification characteristic and the target-identifiable is associated with a second identification characteristic. This method subsequently retrieves a reminder reference that is responsive to the first identification characteristic and the second identification characteristic and presents the reminder reference to the target-identifiable. The method also establishes the subsequent electronic real-time communication between the instigator-identifiable and the target-identifiable. The disclosed technology also includes apparatus that perform the methods and program products that contain computer instructions that cause a computer to perform the methods when the computer executes the instructions. | 10-08-2009 |
20090296906 | IMAGE SHARING SYSTEM - An image sharing system includes: a server apparatus; first and second client apparatuses, which are communicably connected with the server apparatus; first and second telephone terminals associated with the first and second client apparatuses respectively; a connection control apparatus for controlling the connection between the first telephone terminal and the second telephone terminal; and a communication terminal including a camera part for photographing a subject, and an image sending part for sending image data representing the image outputted from the camera part, wherein the server apparatus includes a share-image sending part for sending an image represented by image data sent from the communication terminal as a share image to both the first and the second client apparatuses when the first telephone terminal is connected with the second telephone terminal, and both the first and the second client apparatuses include a share-image display part for displaying the share image. | 12-03-2009 |
20090304169 | ADVERTISEMENT OR INFORMATION FEEDING METHOD, SYSTEM, AND PROGRAM FOR COMPLETING DEALS BETWEEN POTENTIAL CONSUMERS AND INFORMATION PROVIDERS - A method for pushing information to and receiving information from a voice terminal over a communication network includes a client storing at least one piece of personal information in the voice terminal. The client enables an advertisement feature of the voice terminal. The voice terminal communicates with an information server and transmits the piece of personal information. The voice terminal receives from the information server an information item wherein content of the information item at least in part matches the piece of personal information. If the client desires additional information, the client activates a first feature of the voice terminal wherein the voice terminal connects to an information voice terminal. If the client chooses to respond to a request contained in the information item, the client activates a second feature of the voice terminal wherein the voice terminal connects to a system for transmission of a response from the client. | 12-10-2009 |
20100008487 | APPARATUS AND METHOD FOR BLOCKING SPECIFIC NETWORK IN MOBILE COMMUNICATION TERMINAL - An apparatus and a method for blocking a specific network in a mobile communication terminal are provided. The method includes adding a first network to a blocked network list, when the first network is the only network available to provide service to a terminal, temporarily removing the first network from the blocked network list and temporarily receiving service from the first network. Thus, the user does not have to pay roaming fees in the unwanted network, suffer from undesired communication quality, or use unwanted additional functions. | 01-14-2010 |
20100027773 | TELEPHONE APPARATUS - A telephone apparatus has a base station ( | 02-04-2010 |
20100046728 | Method and Apparatus for Accessing Communication Data Relevant to a Target Entity Identified by a Number String - Service resource items for use in call setup in a telephone system are held on servers that are connected to a computer network which is logically distinct from the telephone system infrastructure; this computer network may, for example, make use of the Internet. Each service item is locatable on the network at a corresponding URI and is associated with a particular telephone number. A mapping is provided between telephone numbers and the URIs of associated service resource items. When it is desired to access a service resource item associated with a particular telephone number, this mapping is used to retrieve the corresponding URI which is then used to access the desired service resource item. | 02-25-2010 |
20100091967 | MANAGEMENT OF CONTACT LISTS - During communications sessions between an agent in a call center and a customer, it is often desirable that a secondary agent is consulted, the secondary agent perhaps more suited to the particular needs of the customer. It is preferred that the original agent is presented with a list of the best-suited agents with which to consult, if needs be. Accordingly, a system and method for managing a list of contacts for presentation to a user of a computer system (e.g. a call center agent) is disclosed. The system provides for the monitoring of live communications between an agent and a customer, and further provides for the detecting of a pattern of data in the monitored live communications interaction (e.g. utilising speech recognition to recognise use of a particular keyword). The system is then operable to present a list of suggested contacts to the agent, the suggested contacts chosen based on a match between selection criteria for that contact and on the particular data pattern detected. | 04-15-2010 |
20100119049 | METHOD AND SYSTEM FOR CONFIGURING INFORMATION REGARDING PROCESSING OF CALLS INVOLVING A PARTY - A method implemented by a network entity. The method comprises identifying a previously-originated call involving a party. The method also comprises receiving information regarding processing of a potential future call related to the previously-originated call. The method further comprises using the information regarding processing of a potential future call related to the previously-originated call to cause configuration of call processing information associated with the party. Also provided is a configuration entity for implementing the method. | 05-13-2010 |
20100158229 | METHODS, SYSTEMS, AND COMPUTER PROGRAM PRODUCTS FOR PROVIDING INTER-CARRIER IP-BASED CONNECTIONS USING A COMMON TELEPHONE NUMBER MAPPING ARCHITECTURE - A system includes a network entry point configured to receive and process internet protocol (IP) based connection requests originating from outside the communications network, and a telephone number mapping (ENUM) database configured to store a uniform resource identifier (URI) of the network entry point and to respond to a request for routing information for a subscriber terminal within the communications network received from a remote entity outside the communications network by providing a naming authority pointer resource (NAPTR) record including the URI of the network entry point to the remote entity in response to the request for routing information. | 06-24-2010 |
20100166165 | SYSTEM AND METHOD FOR REAL-TIME, PERSONALIZED, DYNAMIC, INTERACTIVE VOICE SERVICES FOR ENTERTAINMENT-RELATED INFORMATION - A system and method for creation and automatic deployment of personalized, dynamic and interactive voice services relating to subscriber entertainment, including information derived from on-line analytical processing (OLAP) systems. More specifically, the invention relates to a system and method that enable personalized delivery of entertainment-related information in real-time, via natural language voice communication with a voice-enabled terminal device. | 07-01-2010 |
20100189237 | SINGLE TELEPHONE NUMBER ACCESS TO MULTIPLE COMMUNICATIONS SERVICES - A platform provides access to multiple telecommunications services via a single telephone number. These services may include, for example, voicemail services, facsimile messaging services, paging services, and outbound calling services. A guest caller may call the single phone number to speak to a subscriber, leave a voicemail message for a subscriber, leave a facsimile message for a subscriber, or place a page to a subscriber. A subscriber may call the phone number to place outbound calls. In addition, a subscriber may call the single phone number to retrieve or send facsimile messages and/or voicemail messages. A subscriber may also call the phone number to configure service options. For instance, a subscriber may select routing options and choose what services are available to guest callers. | 07-29-2010 |
20100202602 | Establishing a Call From a Calling Party to a Destination in a Telecommunications Network Using a Pre-Answer Service Without Charging - Method for establishing a call from a calling party to a destination using a pre-answer service in a telecommunication network, whereby the telecommunication network may comprise a first switching node and a second switching node, the first and second switching nodes communicatively connected, the calling party communicatively connected to the first switching node, the destination communicatively connected to the second switching node. The method further comprising the steps of setting up a call between the calling party and the second switching node, invoking an IN service associated with the pre-answer service, connecting the call to the pre-answer service, charging an account of the calling party by the first switching node upon receiving a connection confirmation message relating to the call, completing the pre-answer service, disconnecting the call from the pre-answer service upon completion of the pre-answer service, connecting the call to the destination, sending a pre-answer instruction to the second switching node upon invoking the IN service, whereby the step of connecting the call to the pre-answer service is performed upon receipt of the pre-answer instruction, sending an establish pre-answer speech path instruction to the first switching node upon connection confirmation from the pre-answer service and sending a connection confirmation message to the calling party by the first switching node upon receipt of the establish pre-answer speech path instruction, whereby the step of charging the account of the calling party is performed upon completing the step of connecting the call to the destination. | 08-12-2010 |
20100246789 | PROVIDING EVENT DATA TO A GROUP OF CONTACTS - Data related to an event is provided to a group of contacts while the event is occurring via an event user interface that enables the group of contacts to coordinate with one another during the event. In this regard, an event coordination service is provides the event data to each contact of the group for review via an event user interface that is persistently displayed on a telecommunication or other computing device associated with the contact for the contact's easy and immediate reference during the event. When the event ultimately concludes, display of the event user interface ceases as the group of contacts likely no longer needs immediate or ready reference to the event. | 09-30-2010 |
20100246790 | ENABLING CREATION OF CONVERGED INTERNET PROTOCOL MULTIMEDIA SUBSYSTEM SERVICES BY THIRD-PARTY APPLICATION DEVELOPERS USING SESSION INITIATION PROTOCOL SUPPORT - A plurality of pure operator type rules are instantiated within a domain of a telecommunications operator and a plurality of pure application type rules are instantiated within a domain of a third party telecommunications application provider. The plurality of pure operator type rules and the plurality of pure application type rules are associated with a composite service. A plurality of network components are established to transmit given events of a plurality of protocol-level events to at least one of the domain of the telecommunications operator and the domain of the third party telecommunications application provider. The composite service is deployed in an execution engine of the third party telecommunications application provider. | 09-30-2010 |
20100254523 | PHONE DOMAIN NAME SERVICE - This invention relates generally to communications, and more specifically, to systems and methods for providing a phone domain name service. In one embodiment, the invention includes a phone domain name service configured to performing the operations including receiving a phone address, the phone address comprising a phone name associated with a phone domain name; accessing a database for the phone domain name, the database for the phone domain name comprising one or more phone names corresponding to one or more phone numbers; and retrieving a phone number corresponding to the phone name from the database for the phone domain name. | 10-07-2010 |
20100316206 | PHONE SERVICE METHOD AND SERVER FOR IMPLEMENTING THE SAME - A phone service method includes: receiving a subscription request from a subscriber, which contains a phone number of the subscriber and a phone number specified by the subscriber; in response to the subscription request, assigning a temporary phone number to the phone number of the subscriber with reference to the phone number specified by the subscriber and a mapping table; and storing the temporary phone number, the phone number of the subscriber, the phone number specified by the subscriber in the mapping table, thereby mapping the temporary phone number to the phone number of the subscriber for the communications with the phone number specified by the subscriber. A server that implements the phone service method is also disclosed. | 12-16-2010 |
20110019809 | Services and Transactions in a Telephony Network - A telecommunication method and system are described. A request in a telephony network is received for a communication connection between a caller and a call recipient. A call connect command is received from the caller. In response to the call connect command and before conventional routing to connect the communication, the caller is notified of at least one offering. The communication connection is routed between the caller and the call recipient after the caller is notified of the at least one offering. | 01-27-2011 |
20110038471 | Dialing Plan Analysis and Cleanup - A method is disclosed that enables a user to administer a dialing plan or plans. The disclosed private-branch exchange, or other type of telephone exchange or switch, analyzes the dialing plan that it uses and then makes a recommendation for the dialing plan. In order to analyze the dialing plan, the private-branch exchange (PBX) considers the usage characteristics of one or more number-consuming objects, which includes the telephone numbers associated with the dialing plan. The PBX then identifies, for possible deletion, a list of inactive or underutilized objects such as unused telephone numbers. In some embodiments, the PBX can anticipate the future availability of telephone numbers based on the usage characteristics that were part of the analysis. In at least some of those embodiments, the PBX is able to construct a dialing plan tree and identify a revised dialing plan. | 02-17-2011 |
20110064209 | TECHNIQUE DOR ASSISTING A USER WITH INFORMATION SERVICES AT ANN INFORMATION/CALL CENTER - A method for providing a communication assistance service by a communication assistance service provider includes receiving a communication at the communication assistance service provider from a first person seeking a contact information to communicate with a second person and receiving from the first person identifying information associated with the second person. A profile of the second person is retrieved including at least one contact information and at least one contact preference associated with the contact information. Communication is provided between the first person and the second person in accordance with the contact preferences. | 03-17-2011 |
20110116614 | Method and System for Conditionally Invoking an Internet Protocol Multimedia Subsystem Service - A system includes an event notification system coupled to a communication network element and to a subscription database. In response to a subscribe message for a party received from the communication network element, the event notification system determines at least one service from a plurality of services for the party from the subscription database, sends a service subscribe message to a device associated with a service for each service of the at least one service, determines a notification value for the party based on service pushed values received in response to each sent service subscribe message, and sends the notification value to the communication network element. The notification value is used by the communication network element to determine whether to invoke an internet protocol multimedia subsystem service for an incoming call to a communication address associated with the party. | 05-19-2011 |
20110176668 | METHOD, COMMUNICATION DEVICE AND COMPUTER-READABLE MEDIA FOR CONVEYING AN AUDIO ELEMENT TO A USER OF A COMMUNICATION DEVICE DURING AN OUTGOING CALL - The present invention discloses numerous implementations for conveying an audio element to a source device initiating an outgoing call while a user of the source device is waiting for a user of a destination device to answer the call. A call processing system receives a call request message from the source device, determines an audio element from a plurality of audio elements to convey to the source device and initiates conveyance of the audio element to the source device in response to receiving the call request message. The system then causes establishment of a media connection between the source and destination devices and terminates conveyance of the audio element to the source device prior to or substantially simultaneous with the establishment of the media connection between the source and destination devices. In various implementations, the source device may be implemented within the PSTN and/or an IP network. The audio element may comprise an audio file, an audio stream, scheduling information or other audio content. A subscriber associated with the source device may pre-configure the selection of the audio element to be conveyed in replace of the traditional ring tone. A communication device may also implement a method to convey an audio element to a user of the communication device during establishment of an outgoing call. | 07-21-2011 |
20110194681 | Portable Continuity Object - A method for providing continuity over a series of transactions is provided, comprising the steps of (a) creating a Portable Continuity Object (PCO) as a defined digital package by an instance of PCO software executing on a computerized appliance also capable of communication transaction; (b) providing identity of a person, an address of a communication device and a continuity context in the PCO; (c) sharing the PCO in related transactions, with the PCO updated with information concerning individual transactions by digital equipment enhanced with an instance of PCO software; and (d) providing context continuity in succeeding transactions by accessing the PCO by one or both parties to a transaction. | 08-11-2011 |
20110235794 | METHOD AND APPARATUS FOR ESTABLISHING COMMUNICATIONS WITH A REMOTE NODE ON A SWITCHED NETWORK BASED ON HYPERTEXT CALLING RECEIVED FROM A PACKET NETWORK - Disclosed is a system and a methodology enabling a first provider party to provide to a second recipient party software and services to enable the recipient party to embed in an Internet e-mail of the recipient party directed to an addressee, an HTML hyperlink file which includes a telecommunication initiating trigger, sending the e-mail to the addressee via the Internet, the addressee upon receiving the e-mail actuating the hyperlink via its trigger and, responsive to the trigger actuation, connecting the addressee via the Internet to a web page located on an Internet server, wherein the web page includes a request for a telephone number of the addressee. The addressee entering its telephone number information at the server, which information is communicated to a database associated with the server, the server communicating with the database and with a telephony switch, including sending to the switch instructions which result in the switch originating and managing a public switched telephone network (PSTN) communication between the recipient party and the addressee. | 09-29-2011 |
20110249812 | INTELLIGENT CALL PLATFORM FOR AN INTELLIGENT DISTRIBUTED NETWORK - A network management system communicates with a plurality of intelligent distributed network nodes. The network management system dynamically distributes managed objects across the plurality of intelligent distributed network nodes. Examples of managed objects distributed by the network management system include a service control managed object, a call control managed object, a bearer control managed object, and a resource proxy managed object. | 10-13-2011 |
20110261942 | Device-to-Device Call Disposition - Device-to-device call disposition is provided. When a call is received at a first telecommunications device, a determination may be made as to whether a second device has been designated to receive a notification of the inbound call and to allow for call disposition at the second device. At the second device, the user may be notified of the incoming call at the first device, and the user may be provided with a number of options for disposing of the incoming call. While the user is positioned at a location having a wireline or wireless communications device associated with the location, and the user receives a call on his/her personal wireless device, a call to the personal wireless device may be automatically routed to the wireline or wireless device associated with the user's location (e.g., home or office). | 10-27-2011 |
20120033795 | AMBIENT TELEPHONE COMMUNICATION SYSTEM, A MOVEMENT MEMBER, METHOD, AND COMPUTER READABLE MEDIUM THEREFOR - An ambient telecommunication system ( | 02-09-2012 |
20120039454 | CALL MANAGEMENT - Call management systems, methods, and computer program products. Receiving a request from a calling party for an incoming call to a called number. Obtaining presence information of the called party. Presenting, to the calling party, the presence information and an action option to check for a next available time of the called party. Receiving an action choice to check for a next available time of the called party. Obtaining future availability information. In response to receiving the action choice to check for a next available time, presenting future availability information and an action option to invite the called party to an appointment at the next available time. Receiving an action choice to invite the called party to an appointment at the next available time. In response to receiving an action choice to invite the called party to the appointment, sending an invitation to the called party. | 02-16-2012 |
20120039455 | Phone Domain Name Service - This invention relates generally to communications, and more specifically, to systems and methods for providing a phone domain name service. In one embodiment, the invention includes a phone domain name service configured to performing the operations including receiving a phone address, the phone address comprising a phone name associated with a phone domain name; receiving a location, the location comprising a latitudinal coordinate and a longitudinal coordinate; accessing a database for the phone domain name, the database for the phone domain name comprising one or more phone names and locations corresponding to one or more phone numbers; and retrieving a phone number corresponding to the phone name or location from the database for the phone domain name. | 02-16-2012 |
20120063580 | METHOD FOR AUTOMATED MANAGEMENT OF A TELECOMMUNICATION SERVICE - Method for automatically managing a telecommunication service. In one embodiments, the method comprises collecting data associated with use of the telecommunication service by a user; determining, based on the data, an activation state associated with the use of the telecommunication service by the user; and executing, based on the activation state, a management process to automatically enable the use of the telecommunication service by the user, wherein the steps of collecting, determining, and executing are automatically performed by a processor of a controller associated with the telecommunication service. | 03-15-2012 |
20120069981 | Intelligent calling pattern recognition and adaptive user dialing interface - A method of configuring a telephone, comprising configuring a plurality of self-labeling role keys to represent respective user roles, and configuring a plurality of self-labeling role associated keys associated with respective ones of the self-labeling role keys such that upon user selection of one of the self-labeling role keys representing a predetermined user role, the plurality of self-labeling role associated keys are presented to the user for invoking respective features associated with the selected user role. The method incorporates end user behavior patterns to collect programmable key data for the system to automatically update dynamic programmable keys, in conjunction with role associated keys or role independent keys. | 03-22-2012 |
20120099717 | SYSTEMS AND METHODS FOR INTEGRATING INFORMATION FROM VOICE OVER INTERNET PROTOCOL SYSTEMS AND SOCIAL NETWORKING SYSTEMS - Systems and methods of recommending that two people form a link on a social networking system use activities conducted by the two people on a telephony system to determine if the two people are likely acquainted. If it appears that both parties are calling each other, or if both parties are placing or receiving calls from common individuals, a recommendation that they form a link on the social networking system is issued to one or both parties. | 04-26-2012 |
20120099718 | SYSTEMS AND METHODS FOR INTEGRATING INFORMATION FROM VOICE OVER INTERNET PROTOCOL SYSTEMS AND SOCIAL NETWORKING SYSTEMS - Systems and methods of recommending that two parties form a link on a social networking system use activities conducted by the first party on a telephony system and information contained in contact or link lists stored for the second party on the social networking system to determine if the two parties are likely acquainted. If a comparison of this information indicates that the parties are likely acquainted, or at least are acquainted with common third parties, a recommendation that they form a link on the social networking system is issued to one or both parties. | 04-26-2012 |
20120106724 | Intelligent queue for information teleservice messages with superceding updates - A message exchange network storing messages in memories of message storage entities, e.g., a mobile handset, based on the type and content of information within the message. An information service message containing supercedingly updateable information, e.g., a traffic update, is stored using a replacement method by which a previously stored message is replaced by a newly received message. All other types of messages are stored using a conventional append method. A message identifier within the message itself provides information necessary to distinguish between the aforementioned types of messages. In another embodiment, a block of message identifiers is reserved for storage of information service messages. The architectures and methods for receipt, delivery, and storage of messages enables replaceable and/or on demand update of information service messages, provides efficient use of storage memory, avoids numerous stale/obsolete messages, avoids manual selection and deletion of stale/obsolete messages, and avoids unnecessary delivery of stale/obsolete messages. | 05-03-2012 |
20120128144 | SCREENING SYSTEM AND METHOD - A system and method for screening incoming communications to a subscriber telephone number comprises a screening list of telephone numbers assigned to suspect incoming communication originators and rules defining when a telephone number will be added to or removed from the screening list or ‘greylist,’ and/or modifying a screening value to be assigned to a telephone number in the greylist. Data relating to an incoming communication is received from subscribers and processed, and the telephone number is screened in accordance with the rules, based on the screening value assigned to the telephone number and optionally a selected subscriber tolerance level. Subscribers may add any telephone number to a personal list of telephone numbers to be blocked (blacklist) or telephone numbers to be accepted (whitelist). | 05-24-2012 |
20120163575 | METHOD, DEVICE, AND TERMINAL FOR IMPLEMENTING INCOMING CALL PROTECTION - The present invention discloses a method, a device, and a terminal for implementing incoming call protection. The method includes: determining, according to a frequency for operating a terminal by a user, whether a status of an incoming call protection mode is on or off; if the incoming call protection mode is on, when an incoming call signal arrives, delaying the incoming call signal; and if the incoming call protection mode is off, when an incoming call signal has been delayed and the incoming call signal still continues, releasing the incoming call signal, and when an incoming call signal has been delayed, but the incoming call signal becomes weak or has disappeared, prompting the user that there is a missed call. According to the present invention, a problem of unwittingly connecting or hanging up an incoming call by a user is effectively solved. | 06-28-2012 |
20120189111 | SYSTEM AND METHOD FOR MODIFYING COMMUNICATION INFORMATION (MCI) - A system for processing a call originated by a call originator to a call target. The system having an information processor configured to receive origination information for the call including identifying information of the call originator. The system further having a database storing modified call originator identifying information indexed by call modification triggers. The information processor is further configured to access the database, to determine at least one of the call modification triggers is satisfied according to the origination information, and to retrieve modified call originator identifying information indexed to the at least one satisfied call modification trigger, for transmission to the call target. | 07-26-2012 |
20120213352 | METHOD AND APPARATUS FOR BUSY OVERRIDE IN AN INTERNET PROTOCOL-BASED TELEPHONE SYSTEM - Method and apparatus for busy override in an internet protocol-based telephone system are described. In some examples, a first communication attempt of a third party to a first party is received, the first party being in an established communication session with a second party. A busy operation is performed with respect to the third party in response to the first communication attempt. At least one additional communication attempt by the third party is received. A busy override operation is performed with respect to the first party in response to the first communication attempt and the at least one additional communication attempt satisfying at least a threshold pattern of communication attempts. | 08-23-2012 |
20120219135 | SYSTEMS AND METHODS FOR AVAILING MULTIPLE INPUT CHANNELS IN A VOICE APPLICATION - Methods and arrangements for according multiple input media to a voice-based application. A voice application is accessed and a voice application template which supports a voice input mode is selected. At least one voice application template which supports at least one input mode other than voice and telephone touch tone is also selected, and a capability is accorded to selectively access the voice application via the voice input mode and the at least one input mode other than voice and telephone touch tone. | 08-30-2012 |
20120230482 | REMOTE DIAGNOSIS OF BEVERAGE PREPARATION MACHINES - A communication system ( | 09-13-2012 |
20130003954 | TECHNIQUES FOR BYPASSING CALL SCREENING IN A CALL MESSAGING SYSTEM - A system, method, and computer-readable media for bypassing call screening in a call messaging system includes storing a call screening rule for a callee specifying one or more conditions under which the call screening rule applies to an incoming call to the callee and specifying one or more call screening actions to take when an incoming call to the callee is received under the one or more conditions. When an incoming call from the caller's device to the callee's device is received under the one or more conditions of the call screening rule, a determination is made whether a bypass condition exists, and if a bypass condition exists, the incoming call is connected to the callee's device without taking the one or more call screening actions. | 01-03-2013 |
20130003955 | DELIVERING SPECIALIZED SERVICES TO USERS OF PHONES - An aspect of the present invention enables users to avail specialized services using missed calls. In one embodiment, a missed call server on receiving an indication that a missed call has been placed by a user to a phone number, determines the specialized service corresponding to the phone number, and then sends a data to the service provider offering the determined service. The service provider then delivers the specialized service (sought to be availed) to the user. One of the specialized services is the delivery of content to the user. Thus, a user is enabled to access different contents by placing missed calls to the appropriate phone numbers. | 01-03-2013 |
20130136246 | INITIATING A TELEPHONIC CONNECTION - A solution for initiating a telephonic connection is provided. A calling user can provide data identifying a receiving device and corresponding to a call message. In response to requesting initiation of the telephonic connection, the length of the call message can be determined, and a transmission solution for the call message can be selected based on the length. When the length is sufficiently short, the call message can be included in caller ID information for the telephonic connection. When the length is longer, the call message can be transmitted as a data message and initiation of the telephonic connection can subsequently take place after a delay. | 05-30-2013 |
20130163737 | Systems and Methods of Detecting Communications Fraud - A telephone fraud prevention system is provided. A fraud application server is in communication with a fraud database and a switch that determines which calls are sent to the fraud application server. A policy function may be integrated with existing fraud detection and correlation systems. When a call is originated and authentication fails, whether that's through a PIN, voice recognition, etc., the fraud application server sends a message indicating that this customer has failed to authenticate. After a number of authentication failures, evidence of high-risk calling is determined. Instead of reactively dealing with the fraud, the risk has been captured at the fraud application server and the switch blocks potential damage from that call and from that user. | 06-27-2013 |
20130188787 | System and Method for Following a Call - A user who wants to follow a call made by or to a specific entity (typically a person) sends a request to be notified when the entity makes or receives a call. The call is an audio or video call. The call can be based on a specific subject that the user has identified. When the entity makes or receives a call, a call processor detects that the call has been made. In response to the call, a notification is sent to the user. If the user has defined a subject, the system determines if the call is on the subject. If the call is on the subject, the notification is sent. If the call is not on the subject, the notification is not sent. | 07-25-2013 |
20130188788 | INCOMING AND OUTGOING CALL CONTROL CUSTOMIZATION - Customer communications can be controlled in accordance with customized rules. An initial menu includes options to modify an existing rule or create a new rule for controlling customer communications. An initial selection criteria menu includes options to indicate whether the new customized rule will be built using a preexisting template or starting from initial blank rule criteria. A list of preexisting templates for creating new customized rules can be provided, and input to populate a selected template can be accepted. Initial blank rule criteria for creating new customized rules can also be provided, including initial criteria and rule conditions for selected initial criteria. Communications are processed in accordance with the stored new customized rule. | 07-25-2013 |
20130259215 | DISCOVERING AND USING PHONE NUMBER LOCATION INFORMATION - A telephone number identification system (“TNIS”) and techniques for facilitating telephonic communications (including but not limited to audible communications, text messages, video communications, and multimedia communications) between calling parties and called parties operating electronic devices configured for telephonic communication via telephone numbers are described. The TNIS operates in any client-side electronic device associated with or including a phone, identifying the formats of incoming or outgoing telephone numbers, which are associated with particular countries and include geographic area identifiers and subscriber numbers. The geographic area identifiers are used to identify one or more possible geographic locations associated with the calling or called parties, one or more possible time zones, and/or estimate the cost of telephonic communications between calling and called parties. Calling and called parties are informed of identified information via user interfaces, and decide whether to establish the telephonic communications via telephony networks and/or other communication networks. | 10-03-2013 |
20130279673 | ENHANCED SERVICES PROVIDED USING COMMUNICATION REDIRECTION AND PROCESSING - Processing a communication is disclosed. A first request to establish communication is received at a redirection node from a requesting communication participant. A destination communication participant associated with the request is determined. A communication session in which the requesting communication participant, the redirection node, and the destination communication participant are participants at the same time is established, including sending from the redirection node to an equipment associated with the destination communication participant a second request to establish communication between the redirection node and the equipment associated with the destination communication participant. A communication session processing feature not provided with respect to the communication session by a telecommunication service provider associated with a service provider network used to establish and provide the communication session is made available to at least one of the requesting communication participant and the destination communication participant. | 10-24-2013 |
20130279674 | Automated Electronic Telecommunications Order Translation and Processing - Systems and method for processing orders for telecommunications services are disclosed. Generally a telecommunications transaction set of an electronic data interchange standard is received, the telecommunications transaction set corresponding to a telecommunications product or service for a customer. An order for the telecommunications product or service is then generated based on processing of the telecommunications transaction set. | 10-24-2013 |
20130279675 | DATA COMMUNICATION - Call party details of a telephone call involving first and second telephony user devices are received. The call party details include first and second identities associated with the first and second telephony user devices respectively. A client-server connection request is received from, and a client-server connection is established with, one of the user devices. A session for the communication of data to and/or from the user devices is established separately from the telephone call on the basis of the first and second identities. The receipt of pre-configured user data by the one of the user devices is enabled via the client-server connection. The pre-configured user data has been specified by a user of another of the user devices prior to the establishment of the telephone call as data for receipt by other user devices during telephone calls conducted by the user. | 10-24-2013 |
20130301820 | SYSTEM AND METHOD FOR CLIENT INTERACTION APPLICATION INTEGRATION - A system for client interaction application integration, comprising a plurality of enterprise communications systems, each comprising at least a call status system; and a callback cloud accessible coupled to the plurality of enterprise communications systems via a data network; wherein, upon receipt of a request from a consumer user to initiate a callback to the consumer user, the callback cloud performs the steps of: (a) obtaining from at least one of the enterprise communications systems a status of communications resources comprising at least an estimated wait time; (b) sending a notification to the consumer user from whom the request was received advising the consumer user of the estimated wait time for service; (c) providing at least an option to wait for a callback to the consumer user from whom the request was received; (d) receiving a selection from the consumer user from whom the request was received; and (e) directing at least one of the enterprise communications systems to initiate a callback to the consumer user from whom the request was received in response to the selection received from the consumer user; and
| 11-14-2013 |
20130301821 | SYSTEMS AND ARRANGEMENTS FOR COMMUNICATING WITH AN AUTOMATED INTERACTIVE TELECOMMUNICATIONS SERVICE SYSTEM - In one embodiment a method for accessing and interacting with an interactive telecommunications service system is disclosed. The method can include activating a programming mode, entering a plurality of keystrokes to create a keyed sequence where the keyed sequence can include a telephone number and a menu response sequence. The menu response sequence can control the menu driven portion of the telecom service system after the device is connected via a telecommunications network. The keyed sequence can include delays between each of the plurality of keystrokes. The delays can be recorded and a session identifier can also be recorded. The keyed sequence can be associated with the delays and the session identifier in response to the activated programming mode. Access to the service and results from a service request can be automated by the disclosed arrangements. | 11-14-2013 |
20130308768 | METHOD FOR COMMUNICATION AND COMPONENTS IN A COMMUNICATIONS NETWORK - With a method for communication in a communication network, a subscriber is assigned an authorization level depending on the respective applicable scenario at the time when the authorization level is assigned for that subscriber in that communication network. | 11-21-2013 |
20140029739 | UNIVERSAL POINT OF CONTACT IDENTIFIER SYSTEM AND METHOD - A subscriber to a universal point of contact service designates a preferred point of contact at which a communication initiator, such as a telephone caller, can contact the subscriber. Such an initiator desiring to contact the subscriber uses the subscriber's email address to establish a communication session with a device associated with the subscriber's preferred point of contact. The subscriber's email address is input to an initiating device, preferably a telephone or facsimile machine, using an entry device capable of entering an email address. A requestor unit, receiving the email address, locates a repository of the subscriber's point of contact information, and requests that information. The repository sends the point of contact information the subscriber has designated as preferred, and the requestor unit uses that information to control a telephone switch to establish a communication session between the initiating device and the subscriber's preferred point of contact device. | 01-30-2014 |
20140093058 | PHONE SYSTEM WITH METHODOLOGY FOR CALL PARKING - A phone system with a methodology for call parking is described. According to one embodiment of the present invention, a user of a communications endpoint device can use a user interface at the communications endpoint device to select persons to notify of a parked call. Upon successfully parking the call, the phone system notifies the selected persons in the manner specified in their account profiles. Such manner can include sending an e-mail to the selected person or sending a text message to the selected person. Advantageously, the manner for notifying the selected persons of the parked call is determined by the selected persons themselves through configuration of their account profiles thereby alleviating the user parking the call from having to determine the manner for notifying the selected persons. | 04-03-2014 |
20140161242 | METHOD FOR DETERMINING A CORRECT INTERNATIONAL PHONE NUMBER OF A CONTACT - A system and method for determining a correct international telephone number for a contact, based on the location of the user, the optional location of the contact and a set of rules representing the formats used in the two locations. The location information may be entered by the user or identified using the number and the set of rules. Once the location information is identified, the interface may determine the correct number to dial using the set of rules to produce a correct international telephone number. The correct telephone number may then be associated with the contact so that the correct telephone number is dialed upon receiving a user input to call the contact. | 06-12-2014 |
20140241517 | Dynamically Overriding Alert Suppressions Based on Prior Actions - A suppression override engine on a user device may be configured to detect communication alert suppressions. An incoming communication from a third party may be detected. Upon detecting the communication, the suppression override engine can override the communication alert suppression if it determines that the incoming communication is responsive to a prior communication from the user device. By overriding the alert suppression the user is then alerted to the incoming communication. | 08-28-2014 |
20140254783 | HOME GATEWAY TERMINAL SYSTEM - A method of accessing a dedicated phone or Internet service at a remote location includes providing a system having a terminal, a phone, and a USB stick that is adapted to be used with a data-only communication device. The terminal has a phone jack that is coupled to a dedicated phone service line for use with the phone, a data jack that is coupled to a dedicated Internet service, and a connector that is adapted to receive a cable that is connected to a satellite dish for uplink and downlink communication with an orbiting satellite. Each of the phone and the USB stick are provided with an identification footprint that is unique to the terminal. The terminal is positioned at a first location. When the phone and/or the USB stick are moved to a remote location, voice and data signals corresponding to the dedicated phone service line and the dedicated Internet service can be communicated from the terminal to the phone and/or USB stick at the remote location via an antenna and the orbiting satellite. | 09-11-2014 |
20150043725 | SYSTEMS AND METHODS FOR PROVIDING ENHANCED TELEPHONE SERVICES - A switching platform comprises a first circuit for recognizing tones generated by an originating telephone line, the tones representing a common number of a party and associated with telephone lines of the party, a second circuit for recognizing that the party has answered one of the associated telephone lines, a third circuit for sending a challenge to the answered telephone line, a fourth circuit for awaiting the party to satisfy the challenge, and a fifth circuit for establishing a telephone connection between the originating telephone line and the answered telephone line if the challenge is satisfied. | 02-12-2015 |
20150049867 | SEAMLESS CALL TRANSITIONS - Various user interfaces and other technologies for seamlessly transitioning between calls of different types can be implemented. The technologies can be implemented to give the impression of a single call that is upgraded from one call type to another. A new application can register so that an appropriate user interface control appears for activation when seamless call transition is possible. Transitioning for third party applications can thus be supported. Cross-platform implementations can be supported. | 02-19-2015 |
20150071425 | ATTACHING MULTIPLE PHONE LINES TO A SINGLE MOBILE OR LANDLINE PHONE - Agencies issue multiple devices to personnel for maintaining distinct identities over the course of assigned investigations. To provide flexible capabilities to agencies, a phone is converted for use with multiple attached telephone numbers. Accordingly, a single phone may be used to manage multiple identities over the course of one or more investigations. Using a multiple attached number, a given device can place and receive calls over the network to and from contacts. In addition to providing multiple attached numbers, calls using the multiple attached numbers may be monitored live and recorded to establish evidence. | 03-12-2015 |
20160191703 | MANAGEMENT SYSTEM, COMMUNICATION TERMINAL, COMMUNICATION SYSTEM, CALL CONTROL METHOD, AND COMPUTER PROGRAM PRODUCT - A management system includes a management unit and a transmitting unit. The management unit manages identification information of a communication terminal waiting for starting of communication out of one or more communication terminals capable of transmitting a response to a starting request of communication without receiving operated input. The transmitting unit transmits, to a communication terminal of a source of the starting request of communication, destination information indicative of an address of the communication terminal identified by the identification information managed by the management unit. | 06-30-2016 |
20160255193 | METHOD AND APPARATUS FOR SELECTIVE SILENCING OF TELEPHONE RINGING | 09-01-2016 |