| Class / Patent application number | Description | Number of patent applications / Date published |
|---|
| 379208010 | Priority override (e.g., butt-in) | 9 |
| 20080226053 | Voice communication terminal - When an outgoing call is to be requested on a terminal, the terminal transmits a first outgoing call request containing the priority of outgoing call operation. When the terminal transmits the first outgoing call request, and then receives a second outgoing call request addressed to the terminal before it receives an incoming call response with respect to the first outgoing call request from a destination terminal, the terminal compares the priority contained in the second outgoing call request with the priority contained in the first outgoing call request. The terminal executes an incoming call response procedure corresponding to the second outgoing call request when the priority in the second outgoing call request is higher as the result of comparison between the priorities of outgoing call operation, and executes a outgoing call control following the first outgoing call request when the priority in the first outgoing call request is higher. | 09-18-2008 |
| 20080279358 | Apparatus and method for performing call connection in a communication system - A call connection method and apparatus in a communication system are provided, in which a call connection request message is received from each of first and second terminals, it is determined whether the first and second terminals are requesting a call connection to each other, one of the first and second terminals is selected if the first and second terminals are requesting a call connection to each other, the call connection request of the selected terminal is rejected, and a call is connected between the first and second terminals by performing a call connection to the selected terminal according to the call connection request of the non-selected terminal. | 11-13-2008 |
| 20090010412 | Method and Device for Setting Up a Priority Communication - This method enables a priority call (C | 01-08-2009 |
| 20090147940 | Methods and systems for managing communication requests in an institutional setting such as a healthcare facility - A method of processing a communication request destined for an intended recipient, comprising: determining an interrupt worthiness of the communication request; determining an interruptability of the intended recipient; determining at least one delivery feature based on the interrupt worthiness of the communication request and the interruptability of the intended recipient; and causing delivery of the communication request over a communication system in accordance with the at least one delivery feature. Also, a method for monitoring workflows in an institutional environment, comprising: obtaining an indication that a workflow being executed by a particular user has been interrupted by a communication request; determining expected workflow resumption activity associated with the interrupted workflow; monitoring actual workflow resumption activity being executed by a user having resumed the interrupted workflow; carrying out a comparison between the expected and actual workflow activity; and conditionally notifying the user having resumed the interrupted workflow, based on the comparison. | 06-11-2009 |
| 20100098233 | METHODS, COMPUTER PROGRAM PRODUCTS, AND SYSTEMS FOR PROVIDING CALLED PARTY INITIATED PRIORITY MARKING - Methods, computer program products, and systems for providing called party initiated priority marking are provided. The method includes receiving a request from a called party to mark a telephone call currently in session as a priority telephone call. The telephone call is initiated by a calling party and received by the called party. It is determined if the called party has authorization to mark the telephone call as a priority telephone call. The telephone call is marked as a priority telephone call if it is determined that the called party has authorization to mark the telephone call as a priority telephone call. | 04-22-2010 |
| 20100220849 | SYSTEM AND METHOD FOR CALL MANAGEMENT - A method and system for call management is provided. In a system embodiment a call manager server is provided that can managing incoming call requests from certain telephony devices and effect connections to other telephony devices based on those incoming call requests. The call manager server can also maintain a policy that defines permissions as to whether certain telephony devices can request interruption of an ongoing phone call at a destination telephony device. | 09-02-2010 |
| 20130070920 | Monitoring And Overriding Features For Telephone Service System - A system and method are disclosed for a user to monitor and/or override a forwarded call. Typically, the forwarded call was initially an incoming call from a caller to the user and thereafter forwarded to a remote service system, such as a remote messaging system. The system and method determine a redirecting number from which the incoming call was forwarded. The system and method then initiates a second call to the user and a voice path is established connecting the forwarded call to the second call. Thereafter, the user is notified, for example, with a distinct ring at the user's telephone, of the option that the user may monitor and override the forwarded call. The system and method can also execute procedures to actuate the options elected by the user. | 03-21-2013 |
| 20140270131 | COMMUNICATION SYSTEM WITH MESSAGE PRIORITIZATION MECHANISM AND METHOD OF OPERATION THEREOF - A method of operation of a communication system includes: processing a communication event by a control module; identifying a contact list entry from the communication event; calculating an urgency based priority for the communication event; generating a pending communication list, having the urgency based priority for displaying on a display device; and generating a communication event indicator, for the contact list entry, having the largest instance of the urgency based priority from the pending communication list for displaying on the device. | 09-18-2014 |
| 20140376706 | Monitoring And Overriding Features For Telephone Service System - A system and method are disclosed for a user to monitor and/or override a forwarded call. Typically, the forwarded call was initially an incoming call from a caller to the user and thereafter forwarded to a remote service system, such as a remote messaging system. The system and method determine a redirecting number from which the incoming call was forwarded. The system and method then initiates a second call to the user and a voice path is established connecting the forwarded call to the second call. Thereafter, the user is notified, for example, with a distinct ring at the user's telephone, of the option that the user may monitor and override the forwarded call. The system and method can also execute procedures to actuate the options elected by the user. | 12-25-2014 |
