Entries |
Document | Title | Date |
20080260128 | Method and system determining the complexity of a telephonic commuincation received by a contact center - A method of determining the complexity of a telephonic communication received by a contact center is provided. The method comprises the step of establishing a call rule based on one or more of a call duration threshold, a non-interaction threshold, a distress event threshold, a third party dialog threshold, and a call transfer threshold. A recorded telephonic communication is received and call attributes associated with the telephonic communication are determined. The call attributes include one or more of the following: call duration data, non-interaction data, distress event data, third party dialog data and call transfer data. The established call rule is compared to the call attributes of the telephonic communication, and data indicative of the complexity of the telephonic communication is generated. | 10-23-2008 |
20080260129 | MULTI-MODAL COMMUNICATIONS METHOD - A method of collecting information includes sending a text markup programming language query script, using a session initiation protocol message, to a communications device. The query script includes at least one location query to determine a location of the communications device. The method of collecting information also includes receiving a response to the query script including at least one response to the at least one location query from the communications device. The at least one response to the at least one location query is automatically generated by the communications device. | 10-23-2008 |
20080267377 | METHOD AND APPARATUS FOR ENHANCED CALL REPORTING - A system and method for enhanced tracking of calls resulting from referrals to a website from third party servers includes the steps of identifying a tracking parameter, dynamically allocating a phone number to the tracking parameter, displaying the dynamically allocated number on a web page, and tracking calls received on the number. The dynamically allocated number may replace an existing number on the web page. The tracking parameter can be a keyword used in a search, an identifier of the referring website, or any other parameter, including combinations thereof. The tracking parameter may be included in the referring URL, the URL of the website, or in the body of a web page. In some embodiments, the call tracking capability is provided by a service provider other than an operator of the merchant website and JavaScript is used so that the process is easy to implement by the merchant website. | 10-30-2008 |
20080279357 | NETWORK AND METHOD FOR CALL MANAGEMENT - A communications network for accessing a call management profile. The network includes a database storing the call management profile, a server in communication with the database for generating an interface document including the call management profile, and an AIN in communication with the server. | 11-13-2008 |
20080292080 | SYSTEM AND METHOD FOR ADDING AND ASSOCIATING USERS ON CONTACT ADDRESSBOOK - Systems and methods are disclosed that allow a service user to add other service users and non-users into the service user's address book based on contact telephone numbers. This method allows a first service user to be associated either automatically or through an invitation process with a second service user via their telephone numbers for them to be service contacts on each other's service phonebook. Systems and methods for growing a service user base are also provided. | 11-27-2008 |
20080310610 | Method of remotely changing operating characteristics of a communications device - The present invention relates to a method of remotely changing operating characteristics of a communications device selected for signalling an incoming message or call to a user. To allow signalling an urgent incoming message or call to a user even if the device to be called is in a mute state, the method comprises the steps of: transmitting control data from a calling device (MSI) to a device (MS | 12-18-2008 |
20080317230 | Method and System to Use Feature Profiles Call-by-Call in Telecommunication Call Handling - A method allowing a subscriber to use call handling features on a call by call basis defines a plurality of feature profiles, each including a number of call handling features. The method stores the feature profiles either in a customer premises equipment or in a related switch, and activates one of the feature profiles by selecting one of the feature profiles and applying the call handling features in the feature profile to the calls as long as the feature profile is activated. | 12-25-2008 |
20080317231 | MANAGING HIERARCHICALLY ORGANIZED SUBSCRIBER PROFILES - Methods are provided for managing hierarchically organized subscriber profiles. According to one embodiment, subscriber services are modified without requiring a change to the subscriber's first-level profile identifier and without requiring the subscriber to reestablish a connection with the service provider. A database of hierarchically organized profile identifiers, including multiple lower-level profile identifiers, explicitly defining subscriber services, and multiple first-level profile identifiers, defining service contexts representing combinations of services available to subscribers by (i) explicitly defining the subscriber services or (ii) referring to one or more of the lower-level profile identifiers, are maintained within a virtual router operable within a telecommunications system of the service provider. Updated service profile information, representing a change to the subscriber's service context, is received. Responsive the updated service profile information, lower-level profile identifiers currently associated with the subscriber's first-level profile identifier are replaced with lower-level profile identifiers corresponding to the updated service profile information. | 12-25-2008 |
20090016511 | METHOD AND SYSTEM FOR RELAYING AND MANAGING CALL MESSAGES - The object of the invention is a method and a server for relaying and managing service calls. The invention is suitable, for example, for relaying and managing calls related to alarm and care services. The objective of the invention can be attained with a solution wherein the calls are routed from the customer terminal ( | 01-15-2009 |
20090022293 | Telecommunications System for Monitoring and for Enabling a Communication Chain between Care Givers and Benefactors and for Providing Alert Notification to Designated Recipients - A service for facilitating monitoring of individuals on behalf of one or more caregivers has an Internet-connected server, software executing from a digital storage medium associated with the server, an interactive interface provided by the software for enabling individuals to input information and to access the service, and information stored in a data repository associated with the server regarding at least contact data for the individuals, media files representing recorded voice messages, and schedule parameters for initiating and processing call requests directed from the one or more caregivers. The one or more caregivers may subscribe to the service and may provide specific contact data and configuration data for system use and wherein the system may according to schedule initiate proxy contact attempts on behalf of the one or more caregivers based on the contact and configuration data, including reporting contact attempt results and recording and forwarding any contact replies. | 01-22-2009 |
20090028313 | Method of Transmitting an Indication Inhibiting a Messaging Service - A method of transmitting an indication inhibiting at least one service associated with a called device, the method including a step for generating a call signal ( | 01-29-2009 |
20090046843 | System and method for performing an action on a phone in response to a user initiating an outbound call to one or more select phone numbers - The present invention provides a system, method and software application for associating one or more phone numbers with an action on a phone and performing an action on the phone in response to the user initiating a call to one of such phone numbers. Certain phone numbers are associated with an action. The user's phone, or a server with which the user's phone communicates, maintains a table of the phone numbers associated with an action, and each phone number in the table is related to an action. Software on the user's phone listens for call initiated by a user. When the user initiates a call, software on the phone “intercepts” the call, and the phone (or a server with which the phone communicates) determines whether the call is to a phone number that is in the table. If the phone number is in the table, then it is associated with an action, and the user's phone performs that action at a time specified by instructions for such action. The action may be performed before, during, or after the call depending on the instructions associated with the call. Whether a call is placed to the original phone number ultimately depends on the action and the user's response to the action. | 02-19-2009 |
20090074167 | Prepaid services with security provisions to protect against unauthorized use - A method and apparatus for providing a telecommunication service is disclosed wherein a call associated with a first prepaid services account identifier is received from a user. An offer is provided to the user to initiate a replacement service for the first prepaid services account identifier and, upon receiving an indication of an acceptance of the offer from the user, a replacement codeword associated with the first prepaid services account identifier is established. The call associated with the first prepaid services account may be any type of communication, including a telephone call, a message delivered via the internet, or any other voice or data message. Upon receipt of the codeword from the user, a second prepaid services account identifier is established and, in one implementation, the first prepaid services account identifier is deactivated. | 03-19-2009 |
20090080630 | LOCAL ROUTING MANAGEMENT IN A TELECOMMUNICATIONS NETWORK - An embodiment of a method includes determining a customer service plan identifier from information associated with a received call, determining a route plan associated with the identified customer service plan, and routing the call on a trunk group identified in the determined route plan. The method may further include determining a jurisdiction of the call based on a dialed number identified in the call, determining a local routing number (LRN) associated with the call, and using a portion of the LRN to determine the trunk group. An embodiment of a system includes a switch operable to select a route for routing a call received on an ingress trunk associated with a customer that subscribes to a service plan, wherein the switch is further operable to select the route based on the service plan subscribed to by the customer associated with the ingress trunk. | 03-26-2009 |
20090086945 | Methods and Apparatus for Selecting a Service Provider on a Per-Call Basis - Methods and apparatus are provided for selecting a service provider on a per-call basis A service provider is selected for a given call by receiving the given call from a caller; obtaining user preferences of the caller for the given call; matching the obtained user preferences to one or more capabilities of a plurality of available service providers; selecting a service provider for the given call based on the matching; and providing signaling to connect the caller and selected service provider The user preferences comprise can be default user preferences obtained from a database, preferences indicated by the caller as a part of the given call or a combination thereof Logging and report features are also disclosed | 04-02-2009 |
20090110167 | Diverting a Call Session to a Text Session - In one embodiment, a method includes receiving a call session by an end user. The method includes allowing the end user to select an option to divert the call session to a text session. The method also includes initiating a text session if the end user selects the option to divert the call session to the text session. | 04-30-2009 |
20090129574 | Method of configuring telephone softkeys - A method and system are described for configuring and presenting softkeys on a device. Softkey profiles are created for assigning a feature to a softkey on a device for each of a plurality of device states; and each such softkey is presented on the device for each of device state. A conflict resolution mechanism is described for resolving any softkey availability conflict between a predetermined feature and a mandatory system softkey for each of device states. A softkey management mechanism is also described for managing presentation of context specific features for each softkey. | 05-21-2009 |
20090141880 | Method and System for Visually Representing Telephone Call Tree Interface - A method, system and computer instructions are disclosed for visually representing telephone call tree interfaces for interaction by users of data network phones, such as, for example, wire-line telephones, data network telephones, or IP telephones. A caller can connect to an automated telephone answering service, and view a display of an interactive, visual interface for a call tree. The display can depict actions that can be taken with respect to the nodes of the call tree. The visual interface can show details about one or more nodes of the call tree, and the caller can select a node for interaction and enter a wait queue associated with the selected node. For example, the caller can use a wire-line telephone, wireless telephone, data network telephone, or IP telephone to interact with, navigate and/or modify the displayed call tree. | 06-04-2009 |
20090147936 | FRAMEWORK FOR COUNTERING VoIP SPAM - Framework for countering VoIP SPAM. The framework is applicable to all sessions sending out the spam from an outbound domain to a inbound domain, in which the outbound domain and the inbound domain respectively has: a spam prevention system for detecting whether an outbound call is spam and blocking the call if needed; a spam prevention policy server for adding, modifying, or deleting spam countering policies being applied to the spam prevention system; and a call server for making or receiving a call, in connection with the spam prevention system. | 06-11-2009 |
20090147937 | System and method for personalized call treatment by using a combination of communication and data services - A system and method for providing personalized call treatment to an incoming call by using a combination of data and communication services is provided. The system comprises a Mashup application for determining a treatment method corresponding to each incoming call based on a called person's profile and one or more predefined rules. The system also comprises a communication services platform and a data services platform coupled with the Mashup application. | 06-11-2009 |
20090168983 | Caller Controlled Time Demarcation System - A method and system for providing a caller-controlled demarcation service is described. An embodiment of the present invention is advantageously implemented as an advanced service in an intelligent telecommunications network. An embodiment of the present invention allows the user to specify an interval for a telephone communication. A telecommunication switch times the communication and when the interval expires, the switch either plays a tone to signal the expiration or disconnects the call. The switch may enforce the interval for calls originating or terminating at the subscriber's phone. | 07-02-2009 |
20090175429 | SYSTEM AND METHOD FOR SELECTING AND DELIVERING CONTENT INTO MEDIA PLAYBACK APPLICATIONS - A system, method, and computer program product for selecting and delivering content to a telephony application includes receiving a request from a telephony service for interactive content, initiating a method call to a content selection system, and selecting a content item. Instructions for playing the selected content item are sent to the telephony service, and a content request for the selected content item is obtained based upon the instructions for playing the selected content item. The selected content item is then delivered to the telephony service. The system, method, and computer program product analyze characteristics of the request and of a user and deliver customized content based upon the characteristics. Interactivity between the user, the telephony service, and the system is provided. | 07-09-2009 |
20090190734 | SYSTEM AND METHOD FOR CALL HANDLING - A system that incorporates teachings of the present disclosure may include, for example, a call processing element in a communication system having a controller to detect an incoming call directed to a called party, retrieve presence information associated with a plurality of communication devices of the called party, retrieve presence information of a calling party initiating the incoming call, and determine from the presence information of the called party, the presence information of the calling party, and a call processing profile of the called party how to respond to the incoming call. Other embodiments are disclosed. | 07-30-2009 |
20090196408 | TUNE MASTER CALLER IDENTIFICATION DEVICE - Systems for providing a tune master caller identification (ID) device include a telecommunications network and a caller device configured to provide caller identification information for an incoming telephone call, and a tune master caller ID device that is coupled to a telephone device. The tune master caller ID device receives caller identification information, associates a tune with the caller identification information, and plays the tune associated with the caller identification. The telephone device coupled to the tune master caller ID device provides telephone call processing capabilities. Other systems and methods are also provided. | 08-06-2009 |
20090238353 | METHOD AND SYSTEM OF CALL COMPLETION BASED ON CALLER SELECTED CALL TREATMENT - In the present invention, a caller is presented with the state of the call as detected by the network, along with a number of potential options, such as: request sequential or parallel call notification to one or more other stations; end the call but leave a voicemail for the caller even if the called party does not subscribe to voicemail; end the call but leave a text message for the caller if the station is capable of receiving the text message; send a text or voice message as e-mail to the called party, if the called party permits such a service; request the network to leave a missed call notification along with a number to dial back; request to notify the caller when the original called party is idle or willing to accept a call; or any number of other options the service provider is capable of supporting. | 09-24-2009 |
20090238354 | METHOD AND SYSTEM FOR ENHANCED CALL NOTIFICATION AND TREATMENT - An application server that provides RBT treatment to a caller and simultaneously notifies the called party, as subscriber of the service facilitated by the present invention, of an incoming call, whereby the called party is able to select a treatment for the call to be presented to the caller based on input collected from the called party on a real-time basis. | 09-24-2009 |
20090279680 | METHOD AND SYSTEM FOR PERFORMING ROUTING OF A PHONE CALL BASED ON MUTUAL CONTACTS OF A CONTACT LIST - A method, system, and computer program for routing an outgoing communication in real time is presented. A communication is received from a caller to an intended receiving wireless telecommunication device. In response to the communication failing to connect to the intended receiving wireless telecommunication device, scan of other alternate telecommunication devices is initiated to determine if other communication devices are available for receiving a re-route of the original communication. If an alternate telecommunication device is available to receive the communication, then the communication is rerouted to the preferred alternate telecommunication device based on the alternate telecommunication device being a mutual contact of the contact list of the caller telecommunication device and the mapping profile of the intended receiving telecommunication device. | 11-12-2009 |
20090279681 | LOCATION- AND PRESENCE-BASED MEDIA SESSION ROUTING - A method includes defining multiple recipient candidates for a media session request; identifying a geographic location of a communication device that initiates the media session request; identifying a geographic location of each of the recipient candidates at the time of the media session request; determining the optimal recipient candidate for the media session request based on the geographic location of the communication device that initiates the media session request and the geographic location of each of the recipient candidates; and automatically routing the media session request over a network to the determined optimal recipient candidate. | 11-12-2009 |
20090279682 | Method, system, and apparatus for access of network services using subsciber identities - Associating user identities with a network service involves detecting, at a first device, a subscriber identity previously associated with a second device. The second device was used to register a user identity with a network service, and the user identity includes a phone number of the second device and an account identifier generated by the network service for use with the second device. The network service is accessed from the first device and the first device receives a new identifier from the service. The first device registers with the service via a communication channel that utilizes a phone number of the first device to establish communication. In response to the phone number of the first device matching the phone number of the second device, the first device accesses the service using the user identity associated with the second device. | 11-12-2009 |
20090279683 | METHOD, APPARATUS AND SYSTEM FOR INTELLIGENT CALL ROUTING - A telecommunication system routes an incoming call to one or more telephony devices, including personal digital assistants and other remote devices, based on the called party's historical call pattern created and updated by the system. The system may also enhance the routing using transient information and/or real-time information when available. The call routing is designed to route calls to targeted devices to increase the likelihood that the call is answered by the intended called party while also alleviating the need to place multiple calls in an attempt to locate the called party. | 11-12-2009 |
20090290700 | CALL AMOUNT ESTIMATING METHOD - A management server | 11-26-2009 |
20090310767 | SYSTEM AND METHOD FOR MIGRATING A LARGE SCALE BATCH OF CUSTOMER ACCOUNTS FROM ONE VOIP SYSTEM TO ANOTHER VOIP SYSTEM - A system and method in accordance with exemplary embodiments may include receiving account data associated with one or more accounts scheduled to be migrated from one or more first VoIP phone systems to a second VoIP phone system via a network, organizing the one or more accounts based on at least one customer service records and one system log, migrating the one or more accounts into one or more shell accounts provided by the second VoIP phone system, configuring each customer device associated with the one or more accounts to receive data from the second VoIP phone system, and migrating account settings data and account call history data associated with the one or more accounts from the one or more first VoIP phone systems to the second VoIP phone system. | 12-17-2009 |
20090310768 | SOCIAL NETWORK BASED CALL MANAGEMENT - Illustrative embodiments provide a computer implemented method, an apparatus in the form of a data processing system and a computer program product for social network based call management. In one illustrative embodiment, the computer implemented method comprises receiving an incoming call from a caller for a subscriber, and obtains preferences for the subscriber, wherein the preferences describe a caller relationship to the subscriber. Using a location provided in the preferences for the subscriber, the computer implemented method locates attributes for the caller. The computer implemented method processes the call in accordance with the attributes and the preferences. | 12-17-2009 |
20090310769 | METHOD AND APPARATUS FOR A PROCESSING OF CALLS IN A TELECOMMUNICATIONS SYSTEM - A method and apparatus for a processing of a call in a telecommunication system is provided. Multiple personalization policies are specified by a callee ( | 12-17-2009 |
20100027774 | TRIGGER MEDIATION SYSTEM - A system for processing a call from a subscriber in a telecommunication network includes a service-oriented architecture-based orchestrator configured to communicate with legacy communication platforms and next-generation communication platforms, and to an application layer or intelligent network (IN) portion of the telecommunication network. The orchestrator is configured to receive a multi-part service request corresponding to the call from the subscriber, where the multi-part service request includes multiple individual service requests. A service database is configured to provide an identity and network location of multiple control points (service control points, telco control points), where each control point corresponds to an individual service request. Protocol adapters provide a communication interface with each control point, and with the core network. A network service orchestrator simultaneously communicates with each control point and requests processing instructions corresponding to the individual service request. Processing instructions corresponding to the respective individual service request received from each control point facilitate processing the call and implementing the services requested. | 02-04-2010 |
20100054438 | NETWORK ELEMENT ROUTING SERVICE - Systems and methods for providing a call to a destination address are disclosed. Generally a first network element is queried regarding treatment of a call to a destination address. The call is then routed to the destination address when the first network element determines, based on an originating destination address associated with the call, that the call has been previously treated at a second network element. | 03-04-2010 |
20100067679 | AUTOMATED CALL ROUTING BASED ON AN ACTIVE PRESENCE PROFILE - A method and system for automatically routing a call to an identity of multiple identities based on an active presence profile. A subscription message is sent to a user's contact addresses. The contact addresses include identities of the user and indicators of remote servers that manage real time communication systems. A presence document that includes a presence status of a first identity of the user is received. The presence status indicates that the first identity is offline. A registration message is issued to a remote server, resulting in a call redirection from the first identity to a second identity. The second identity is included in an active presence profile and is associated with a computing system that receives the redirected call. If multiple presence profiles of the user are active, a matching algorithm selects a contact address of one of the active presence profiles to determine the call redirection. | 03-18-2010 |
20100086116 | METHOD, SYSTEM AND ARTICLE FOR PROVIDING A FAMILY TELECOMMUNICATION SERVICE USING AN ORIGINATING DUAL-TONE MULTI-FREQUENCY TRIGGER - A menu is provided in a telephone call. The menu provides a plurality of destination options including a first destination option for a residence of a family, a second destination option for a first member of the family at a first location other than the residence, and a third destination option for a second member of the family at a second location other than the residence. A first selection of one of the destination options is received in the telephone call, and the telephone call is routed to a first telephone number corresponding to the first selection. Thereafter, an originating dual-tone multi-frequency trigger is detected. The telephone call to the first telephone number is interrupted, a second selection of the destination options is received, and the telephone call is routed to a second telephone number corresponding to the second selection. | 04-08-2010 |
20100104081 | SUBSCRIBER RATING SYSTEM - A method includes obtaining first information based on communication engaged in by a first subscriber via a communication service, calculating a first popularity rating of the first subscriber based on the first information, obtaining second information based on communication engaged in by a second subscriber via the communication service, calculating a second popularity rating of the second subscriber based on the second information, determining a ranking of the first subscriber based on comparing the first popularity rating and the second popularity rating, and providing a component service based on the ranking. | 04-29-2010 |
20100142692 | Method and system for providing teleassistance services based on software agents executing workflows - A system for performing a teleassistance service, for example, in the medical field, comprising a central system for controlling and managing the service, a local system for performing the service, and a telecommunication network adapted to communicate the central system with the local system, wherein the local system includes at least one sensor adapted to perform measures of at least one biomedical parameter on a user and a terminal adapted to communicate with the sensor for receiving information related to measure results and adapted to transmit said information to the central system through the telecommunications network, and wherein at least one between the terminal and the central system includes a software agent provided with a process engine for executing workflows, said agent being adapted to interact with the sensor when executing workflows. | 06-10-2010 |
20100158230 | SYSTEM AND METHOD FOR PERFORMING CERTAIN ACTIONS BASED UPON A DIALED TELEPHONE NUMBER - Systems and methods of placing a telephone call for a user include monitoring the telephone number that the user has requested to reach. Depending upon the telephone number requested by the user, the system might take an alternate action, rather than simply placing a call to the requested telephone number. In some instances, the system might take an action in addition to placing a call to the requested telephone number. | 06-24-2010 |
20100166166 | CALL HANDLING - The present invention relates to an apparatus ( | 07-01-2010 |
20100177879 | APPARATUS AND METHOD FOR PROVIDING ENHANCED TELECOMMUNICATIONS SERVICES - An apparatus and method is disclosed for providing transparent enhanced telecommunications services to subscribers by implementing an enhanced services platform on a local network exchange within the public telephone network. More specifically, the apparatus and method of the present invention is capable of providing a plurality of enhanced telecommunications services to a subscriber by using a voice-activated interface to enable the subscriber to access at least one of the plurality of enhanced telecommunications services. In addition, the apparatus and method of the present invention may use a web-activated interface to enable the subscriber to access at least one of the plurality of enhanced telecommunications services. | 07-15-2010 |
20100183133 | METHOD FOR PROCESSING THE BUSYNESS OF FLEXIBLE ALERT GROUP WITH MULTI-USER TYPE - A method for processing the busyness of flexible alert group with multi-user type, the method comprises: a caller dials a guiding number of Flexible Alert (FA), and the calling is connected to an application server, the application server acquires member numbers of the FA group based on the guiding number, and establishes the callings to each member in the FA group; when one member in the FA group returns a busyness message, if the FA is of the multi-user type, the application server continues waiting for the response from other members in the FA group; and if one member in the FA group hooks off and answers, the application server establishes a session from the caller to the member that hooks off and answers, and releases all the callings to the other members in the FA group; if all the members in the FA group return busyness messages, the application server returns FA group being busy to the caller. In the present invention, the processing of busyness of FA group with multi-user type is achieved by means of AS, the interaction and the process flow are simplified, and the efficiency for processing the busyness of FA group with multi-user type is increased, thus the user's experience is improved. | 07-22-2010 |
20100202603 | APPARATUS AND METHOD FOR INTEGRATING COMPUTER-TELEPHONY AND SEARCH TECHNOLOGY - Call centre, automatic call distribution (ACD), with computer telephony integration (CTI) providing a search engine that is automatically fed with the calling line identifier (CLI) such that a search can be performed to find related documents, emails, URLs using private or public databases that may be accessed for free or only after having paid a subscription. The application also mentions that the system can be applied to outgoing calls in which case the dialed number is used for performing the search. | 08-12-2010 |
20100208879 | Enhanced Calling Features - Systems, methods, apparatus, and computer program products are provided for scheduling and initiating calls. For example, a request for a prospective call between a caller and a callee can be received via a server. The prospective call can be electronically added to call lists associated respectively with the caller and the callee. In response to a determination that both the caller and the callee are available, a call between a caller device and a callee device can be automatically initiated. | 08-19-2010 |
20100215163 | SYSTEM AND METHOD OF LOCATION SENSITIVE CALLER AND CALLEE BASED CALL PRIORITIZATION - A system and method of call prioritization and, in particular, a system and method of location sensitive caller and callee based voice call prioritization are disclosed. A method includes: determining that an incoming call is designated as priority by a caller; determining that the caller is contained in a whitelist; and handling the incoming call as a priority call at a callee telephone when the incoming call is designated as priority by the caller and the caller is contained in the whitelist. | 08-26-2010 |
20100246791 | CALENDAR-BASED RETURN COMMUNICATION - Techniques to defer an incoming communication and then schedule a follow up communication are disclosed. A communication recipient can defer an incoming communication and schedule a return communication time. The return communication may be manually deferred by a user and/or automatically deferred based at least in part on availability of a user on an appointment calendar. | 09-30-2010 |
20100254524 | PHONE NAME SERVICE - This invention relates generally to software, and more specifically, to systems and methods for providing a phone name service. In one embodiment, the invention includes a software application, the software application configured to perform the steps comprising receiving a phone name; receiving a phone number; and storing the phone number in association with the phone name, wherein the software application is associated with a computer readable media. In one particular embodiment, the phone name is alphanumerical. In another particular embodiment, the alphanumerical phone name is not limited to a length of the phone number. In a further particular embodiment, the alphanumerical phone name is not limited to characters corresponding to digit keys of the phone number. In a further embodiment, the software application is further configured to perform the steps comprising receiving a request for the phone number using the phone name; retrieving the phone number associated with the phone name; and communicating the phone number. In one particular embodiment, the request for the phone number using the phone name is received from a phone company and the phone number is communicated to the phone company for establishing a call using the phone number. In a further particular embodiment, the request for the phone number using the phone name is received from a calling device and the phone number is communicated to the calling device for establishing a call through a phone company using the phone number. | 10-07-2010 |
20110033032 | DETECTING FALSE ANSWER SUPERVISION - A method and corresponding apparatus are provided to detect false answer supervision by determining false answer supervision as either as a function of a number of completed calls of short duration or as a function of a distribution of differences between timestamps of alert signals and timestamps of connect signals used to complete calls, detecting false answer supervision based on the indicator of false answer supervision determined by either functions separately or in combination, and affecting a decision in response to the detecting. | 02-10-2011 |
20110051916 | METHOD AND SYSTEM FOR AUTOMATIC UPDATE OF A LOCATION PROFILE - An approach for establishing a communication session according to a subscriber profile that is automatically updated is disclosed. A locator device, which is associated with a subscriber and includes a Global Positioning System (GPS) transponder, outputs geographic information that is transmitted to a communications network for establishing the communication session. The geographic information corresponds to one of a plurality of addresses specified in the subscriber profile to set a current address. The addresses are associated with a plurality of devices adapted to complete the communication session. The one address is designated as the current address if the geographic information corresponds to the one address, otherwise the current address is set to a default address, wherein the communication session is established based on the current address. | 03-03-2011 |
20110058661 | METHOD, APPARATUS, AND SYSTEM FOR PROCESSING A VOICE SERVICE - The present invention relates to a method, an apparatus, and a system for processing a voice service. The method includes: judging whether a PSTN service exists on an access line of a main node; if no PSTN service exists, closing a switch component on the access lines of the main node so that the PSTN service on a branch node is transmitted to an HGW on the main node through the switch component and the HGW converts the PSTN service into a service based on a packet format and transmits the service based on the packet format. When the PSTN service is carried on the PS domain, no information needs to be exchanged with the network side, thus preventing impact caused by the failure at the network side and improving stability of the apparatus. | 03-10-2011 |
20110075828 | MAINTAINING HISTORY INFORMATION FOR A USER ACROSS MULTIPLE TYPES OF END POINTS - A system for providing enhanced history information across multiple clients comprises a call application server having a history system, a telephony system and a history cache. The call application server advantageously maintains a history records for each user of the system. The enhanced history system is particularly advantageous because regardless of the endpoint (e.g., phone, thin client, personal call manager or standalone IP phone) with which the user is interacting, the history information specifically for that user is delivered by the call application server to that endpoint. Furthermore, the call application server allows the user to access history information using end points which heretofore were unable to provide history functionality. Finally, the call application server makes the history records universal across all endpoints with which the user interacts, in contrast to prior art, which had limited call history information specific to a particular endpoint. | 03-31-2011 |
20110081011 | SYSTEM AND METHOD FOR ACTIVE CALL CONCIERGE FOR SUPPLEMENTARY CALL SERVICES - Systems and methods according to these exemplary embodiments provide active call concierge services wherein a network tracks users' behaviors with respect to, for example, supplementary services. When a user invokes a supplementary service toward a called party, the network captures this data. The network informs an agent on the user's device that it should prompt the user to reuse the same supplementary service the next time that the user dials the same called party. If the user inputs an acceptance of this suggestion, the user's device automatically appends or adds the service code associated with the repeated supplementary service to the outgoing call setup signal. | 04-07-2011 |
20110085652 | METHOD AND APPARATUS FOR DYNAMICALLY SCHEDULING RINGING SIGNALS - A method for scheduling ringing signals for a plurality of subscriber lines includes maintaining a schedule of ringing signals for the plurality of subscriber lines. A plurality of ringing counts is determined. Each ringing count specifies a number of subscriber lines ringing at a selected point in the schedule. A ringing request for a particular subscriber line is received. A position in the schedule for the ringing request is identified based on the ringing counts that does not exceed a maximum ringing limit. The ringing request is scheduled in the schedule responsive to identifying the position. A ringing signal is generated for the particular subscriber line in accordance with the schedule. | 04-14-2011 |
20110116615 | Device and method for recognizing wanted and/or unwanted telephone calls of a telephone user as a function of the user's behavior - The present invention relates to a device ( | 05-19-2011 |
20110123011 | Contextualized Telephony Message Management - In one or more embodiments, one or more methods and/or systems described can transform an inbound call into one or more call streams and/or call states that can include at least one of a contextualized or personalized message, a promotion, a coupon, an offer, a voucher, an advertisement, and an opt-in program, among others. For example, the one or more methods and/or systems described can perform: receiving identification information associated with a telephony device; determining, based on the identification information, a message for the user; and sending the message to the telephony device. For instance, the message can include a coupon or discount for a good or service. In one example, the coupon or discount can be sent via a short message service text message. In another example, the coupon or discount can include a computer-readable image that can be sent via a multimedia messaging service message. | 05-26-2011 |
20110129078 | SELECTIVE RESPONSE UNIT - In a telephone network, an incoming call is once received using an automatic voice response. A ring tone is not played immediately after the incoming. In the automatic response, an authorization sound that is necessary every time connection to the caller is made is generated each time by superimposing a background sound on a random number generated through random number generation processing. The caller is notified of the authorization sound. A ring tone is played in response to only incoming calls that return a valid response value, and not played in response to incoming calls that return an invalid response value. | 06-02-2011 |
20110211684 | METHOD, DEVICE AND SYSTEM FOR JUDGING CALL TYPE - A method, device and system for judging a call type are disclosed in embodiments of the present invention. The method includes: receiving a call request from a calling terminal, where the call request carries a calling terminal number and a called terminal number; querying a number information storage server for plan information of the calling terminal number and/or the called terminal number according to the call request; and judging the call type of a call service corresponding to the call request according to the plan information of the calling terminal number and the called terminal number. In the embodiments of the present invention, a number information storage server stores and manages the number plan information uniformly, thus reducing the maintenance costs; and the method, device and system for judging a call type enable judging of the call type of a terminal. | 09-01-2011 |
20110211685 | METHOD, APPARATUS, PROXY SERVER AND TERMINAL FOR FILTERING OUT SPAM CALL - A method for filtering out a spam call includes: transmitting test information to a calling terminal when receiving a call request from the calling terminal; determining whether feedback information corresponding to the test information and generated by the calling terminal in a one-key reply manner is correct; if the feedback information is incorrect, determining the call request as a spam call request, and filtering out the call request. An apparatus, a proxy server and a terminal are further provided, so as to effectively determine whether a call request from a calling terminal is a spam call request initiated by a machine or software, therefore improving the security and accuracy of a test, and reducing the cost as there is no need to install a speech recognition system. | 09-01-2011 |
20110255679 | TELEPHONE NUMBER USE OPTIMIZATION FOR BLOCKS OF TELEPHONE NUMBERS - A method may include determining a count of excess telephone numbers (TNs) for removal from a block of TNs associated with a customer. The method may further include determining an order of priority for removing the excess TNs from the block of TNs and marking the excess TNs for removal from the block of TNs in the determined order of priority. | 10-20-2011 |
20110255680 | CALL ACCESS MANAGEMENT - Receiving a request from a device for an incoming call to a called number. Obtaining presence information of the called party. Presenting the obtained information via the calling device. Presenting action option(s) including an option to proceed with the call. Receiving an action choice corresponding to proceed with the call. Presenting a request for credentials to the calling party. Receiving credentials corresponding to a calling party permitted to continue with the call. Proceeding with the call. | 10-20-2011 |
20120002797 | TECHNIQUE FOR CONTINUALLY ASSISTING A USER DURING AN INFORMATION ASSISTANCE CALL - A user may want to search for relevant information and/or conduct a transaction through an information assistance service. During an information assistance call, the user may return to an information assistance provider multiple times to accomplish the task at hand. To continually serve the user effectively, certain search results by previous information assistance providers are retained for the benefit of a future information assistance provider interacting with the user during the same call. | 01-05-2012 |
20120027190 | Phone Name Service - This invention relates generally to software, and more specifically, to systems and methods for providing a phone name service. In one embodiment, the invention includes a software application, the software application configured to perform the steps comprising receiving a phone name; receiving a phone number; and storing the phone number in association with the phone name, wherein the software application is associated with a computer readable media. In one particular embodiment, the phone name is alphanumerical. In a further particular embodiment, the alphanumerical phone name is an email address. In a further embodiment, the software application is further configured to perform the steps comprising receiving a request for the phone number using the phone name; retrieving the phone number associated with the phone name; and communicating the phone number. In one particular embodiment, the request for the phone number using the phone name is received from a phone company and the phone number is communicated to the phone company for establishing a call using the phone number. In a further particular embodiment, the request for the phone number using the phone name is received from a calling device and the phone number is communicated to the calling device for establishing a call through a phone company using the phone number. In a further particular embodiment, the software application is further configured to perform the steps comprising receiving a phone name; receiving a location, the location comprising a latitudinal coordinate and a longitudinal coordinate; and storing the location in association with the phone name. In a further particular embodiment, the software application is further configured to perform the steps comprising receiving a request for the phone number using the phone name; receiving a location, the location comprising a latitudinal coordinate and a longitudinal coordinate; retrieving the phone number associated with the phone name and location; and communicating the phone number. In a further particular embodiment, the location comprises receiving the location from a calling device. In a further particular embodiment, the receiving the location from a calling device comprises receiving the location from a GPS program on the calling device. | 02-02-2012 |
20120057688 | METHOD AND APPARATUS FOR USING A SEARCH ENGINE ADVANTAGEOUSLY WITHIN A CONTACT CENTER SYSTEM - Apparatus for operating a multimedia contact center, comprising a multimedia contact center system for handling communications sessions between an organization and its customers and obtaining media-specific information relating to the communications session, and a search engine for performing a search in relation to the obtained media-specific information, wherein the multimedia contact center system is configured to use the results from the search in handling the communications session, wherein the results may include heterogeneous material not primarily intended for session handling purposes. | 03-08-2012 |
20120063581 | REMOVING SLAMMING PROTECTION TO PERMIT A CHANGE IN SERVICE PROVIDERS - A designated service provider of a customer having slamming protection on their account may not be changed without authorization from the customer to remove the slamming protection. When a customer's telephone company receives a request to change the customer's long distance provider and subsequently determines that the customer has slamming protection on their account, the telephone company notifies the requester that the requested change may not be provisioned due to the slamming protection. The customer's authorization to remove the slamming protection is provided by the requester in the form of an audio file that is reviewed by the telephone company. If the telephone company or an agent of the telephone company listens to the audio file and approves the request, then the customer's slamming protection is removed. | 03-15-2012 |
20120082303 | METHOD AND SYSTEM FOR MANAGING A CONTACT CENTER CONFIGURATION - A system for adapting a contact center configuration in order to achieve a specific business goal is provided. The system comprises a display for displaying to a user a representation of an actual state of a performance metric of the contact center, an interactive tool for enabling the user to interact with and thereby modify the representation of the performance metric to a desired state, and a computation engine. The computational engine is arranged to determine a measure of the modification of the representation and to identify at least one contact center configuration parameter, which if adjusted, results in an update of the actual state of the performance metric which more closely approaches the desired state represented by the modification. | 04-05-2012 |
20120093304 | METHOD AND APPARATUS FOR SELECTIVE SILENCING OF TELEPHONE RINGING - A system and method for a selective ring silencer that prevents people from having to listen to the telephone ring on and on with nuisance calls. The ringer silencer can be: (1) discretely constructed from a telephone, (2) part of a telecommunication device, or (3) part of a central telephone network construction. A receiver demodulates an incoming call. Control logic reads at least a portion of the called identification (CID) data and determines an action based on the reading. A switch in communication with the control logic is actuated to a first state that allows the communication data to be output from the ring silencer, and a second state that blocks the communication data from being output from the ring silencer to a user's communication device. The control logic blocks toll-free area codes originated calls from ringing a user's telephone, optionally forwarding the call to a voice mail module. | 04-19-2012 |
20120106725 | TREATMENT OF ELECTRONIC COMMUNICATIONS BASED ON USER ASSOCIATION WITH ONE OR MORE ONLINE GROUPS - A method is described for call treatment based on user association with one or more user groups. The method includes receiving a phone call from a call source that is directed to a call recipient, identifying a user group associated with the call recipient, and determining a number of received indications assigned to the user group. The received indications are assigned to the user group by users associated with the user group, and the received indications reflect a desire by the users for a special treatment of future calls from the call source. The method also includes distinguishing treatment of the phone call from the call source based on the number of received indications. | 05-03-2012 |
20120128145 | METHOD AND SYSTEM FOR INTELLIGENT ROUTING - Embodiments of the present invention provide methods and systems for intelligent routing. An intelligent routing processing module sets at least one intelligent routing trigger condition and at least one corresponding intelligent routing policy in advance, and an incoming call or message is processed according to intelligent routing contact manners in the intelligent routing policy. The intelligent routing trigger condition includes relevant information of the incoming call or message and the intelligent routing policy may include more than one intelligent routing contact manner. The embodiments of the present invention may provide more intelligent routing contact manners and intelligent routing policies for communication routing technology and may make full use of subscriber presence information. | 05-24-2012 |
20120134484 | COMMUNICATION SYSTEM AND PROCESSING METHOD - A communication system shares terminal identification information (TII) used for identifying a terminal that sends a spam phone call, with another communication system belonging to another network provider, and includes: a storage section that stores the TII of a terminal that sends a spam phone call; a transmission section that transmits the TII stored in the storage section to the other communication system; a reception section that receives the TII used for identifying the terminal that sends the spam phone call; a registration section that registers the TII received by the reception section in the storage section; and a spam phone call determination section that determines whether there is a match between terminal information indicating information of an outgoing call terminal that sends a connection request, and the TII stored in the storage section, thereby determining whether the outgoing call terminal sends a spam phone call. | 05-31-2012 |
20120207294 | SYSTEM AND METHOD FOR ASSISTING A CALLEE AND A CALLER IN ESTABLISHING TELEPHONIC COMMUNICATIONS - Systems and methods are disclosed to assist a caller and a callee in establishing successful telephonic communications. In embodiments of the systems and methods, a telephonic call set-up network node or a callee user device of the callee may receive a call set-up request to establish a telephonic call between the caller user device of the caller and the callee user device. If the call-set up request is determined to be unsuccessful, one or more proximate user devices nearby the callee user device may be identified. Another telephonic call may be induced, this time between the caller user device and one of the proximate user devices identified to be nearby the callee user device. In this manner, success telephonic communications may be established despite the callee not being able to answer the callee user device during the original telephonic call set-up request. | 08-16-2012 |
20120213353 | Providing Enhanced Wireline Services - Novel tools and techniques that provide enhanced wireline services at one or more known wireline locations. In some cases, these tools and techniques involve determining that a subscriber is at one or more of the known wireline locations based on a detected location of the subscriber's wireless device (e.g., wireless phone, portable computer, etc.). Once the subscriber's presence at that wireline location has been detected, enhanced services can be provided to a wireline telephone at that location. | 08-23-2012 |
20120213354 | METHOD AND SYSTEM FOR PARTITIONING DATA FILES FOR EFFICIENT PROCESSING - An approach is provided for fast processing of data files. A plurality of records are received from a source system. The records are validated against a predetermined data source. An error notification is generated based on the validation. The validated records are partitioned based on a unique parameter. The partitioned records are transformed according to a format specified by a target system. The transformed records are selectively corrected. | 08-23-2012 |
20120219136 | TELEPHONY SERVICES OPTIMIZATION THROUGH CALLING PLAN ANALYSIS - Embodiments of the present invention provide optimization of telephone services through telephone calling plan/card analysis. The least expensive rate is found for telephone calls at any given time and/or date, either through static pre-entry of data, or through dynamic querying of rates via a web-based look-up table, and places calls according to an optimized calling plan. Specifically, in a typical embodiment, an outgoing/target telephone number for an intended telephone call is captured, and a corresponding destination geographic region is identified. Based on the geographic region, a calling plan resulting in a lowest price for the telephone call is identified. This is typically accomplished by consulting at least one table (e.g., call information table) that associates (among other things) calling plans and/or calling cards with geographic regions. Once a calling plan and/or calling card is identified/selected, a corresponding set of dialing instructions will be obtained from the table and used to make/place the telephone call. | 08-30-2012 |
20120230483 | ANSWERING MACHINE DETECTION - A call is placed to a communications device. A response to the call is received from a call recipient associated with the communications device. The received response is processed based on a set of parameters. Based on processing the received response, a determination is made whether the call recipient is a human or an answering machine. If the call recipient is determined to be a human, the call is handled in a first manner. If the call recipient is determined to be an answering machine, the call is handled in a second manner that is different from the first manner. | 09-13-2012 |
20120257737 | SYSTEM AND METHOD FOR CALL HANDLING - A system that incorporates teachings of the present disclosure may include, for example, a call processing element in a communication system having a controller to detect an incoming call directed to a called party, retrieve presence information associated with a plurality of communication devices of the called party, retrieve presence information of a calling party initiating the incoming call, and determine from the presence information of the called party, the presence information of the calling party, and a call processing profile of the called party how to respond to the incoming call. Other embodiments are disclosed. | 10-11-2012 |
20120294435 | Method of and System for Discovering and Reporting Trustworthiness and Credibility of Calling Party Number Information - A method of and system for discovering and reporting the trustworthiness and credibility of calling party number information, such as Automatic Number Identification (ANI) or Calling Number Identification (Caller ID) information, or for inbound telephone calls. The disclosed method entails the use of real time telephone network status and signaling, network data, locally stored data, and predictive analytics. Practice of the disclosed method is neither detectable by nor intrusive to the calling party, and the method can be implemented into existing enterprise, telecommunications, and information service infrastructures. | 11-22-2012 |
20130039482 | COMMUNICATION MANAGEMENT FEATURES - A method for answering a communication includes the steps of receiving an incoming communication sent by a sender and intended for a communication device of a recipient and answering the communication with an injected audio, video, text, and or graphic message. The injected message indicates to the sender, in effect, that the recipient is presently unable to respond to the communication but is or will be made aware of the communication. The method further includes the step of providing a promise fulfillment feature that alerts the recipient to the communication and any promise to follow-up with the sender made in the injected message. | 02-14-2013 |
20130129065 | CALL ACCESS MANAGEMENT - Call access management. Receiving a request from a device for an incoming call to a called number. Obtaining presence information of the called party. Presenting the obtained information via the calling device. Presenting action option(s) including an option to proceed with the call. Receiving an action choice corresponding to proceed with the call. Presenting a request for credentials to the calling party. Receiving credentials corresponding to a calling party permitted to continue with the call. Proceeding with the call. | 05-23-2013 |
20130163738 | METHOD AND APPARATUS FOR COORDINATING ANSWERED CALL STATUS - A method, system and apparatus for coordinating call status are provided. When a call directed to both a first communication device and a second communication device was answered at the first communication device, the second communication device is notified that the call was answered, such that the second communication device records a status of the call as answered. | 06-27-2013 |
20130223605 | AVOIDING FAILED ROUTES - A system may include a failed route avoidance device. The failed route avoidance device may receive a notification that a record, of a call that failed to be extended to a contact agent in a customer network, is inserted into a failed call list; determine whether an identifier for the contact agent associated with the call is to be placed in an avoidance list based on a response code that a network element sends, to a call router that received the call, when the a connection from the call at the call router to the contact agent fails to be established; generate an avoidance record when the failed route avoidance device determines that the identifier for the contact agent is to be placed in the avoidance list; and send the avoidance record to a configuration device that inserts the avoidance record into the avoidance list. | 08-29-2013 |
20130235992 | PREFERENTIAL EXECUTION OF METHOD CALLS IN HYBRID SYSTEMS - Affinity-based preferential call technique, in one aspect, may improve performance of distributed applications in a hybrid system having heterogeneous platforms. A segment of code in a program being executed on a processor may be intercepted or trapped in runtime. A platform is selected in the hybrid system for executing said segment of code, the platform determined to run the segment of code with best efficiency among a plurality of platforms in the hybrid system. The segment of code is dynamically executed on the selected platform determined to run the segment of code with best efficiency. | 09-12-2013 |
20130243175 | EFFICIENT INTERPRETER PROFILING TO OBTAIN ACCURATE CALL-PATH INFORMATION - A method for obtaining accurate call path information in a mixed-mode environment where interpreted methods and non-interpreted methods can call one another is disclosed. In one embodiment, such a method includes generating an event and recording it in a buffer when an interpreted method calls an interpreted method. The method also generates an event and records it in the buffer when an interpreted method calls a non-interpreted method. The method further generates an event and records it in the buffer when a non-interpreted method calls an interpreted method. The method refrains from generating an event when a non-interpreted method calls a non-interpreted method. A corresponding apparatus and computer program product are also disclosed. | 09-19-2013 |
20130259216 | Social interaction system between anonymous users - This invention relates to the field of data and voice communication. In particular, the invention relates to a system for making connections between two or more anonymous subscribers in order to initiate communication and exchange. The invention also relates to a method of using such system, preferably by means of internet interface and a communication based exchange. A system for making connections between two or more subscribers, preferably anonymously, is provided that can be used to replace impersonal and detached software generated services currently available on a telephony fixed line network, a cellular network, a VoIP network or a combination of these networks. While the described system is not limited to a particular purpose, it can be used by two or more subscribers to initiate a voice communication with the goal of (1) reminding, (2) waking-up, (3) dating, (4) socializing, (5) greetings, (6) congratulating, (7) note taking, etc. | 10-03-2013 |
20130266130 | COMMUNICATION DEVICE AND METHOD FOR EVALUATING LEVEL OF IMPORTANCE OF MISSED INCOMING CALL - A computerized method is implemented by a communication device for evaluating levels of importance of missed incoming calls. One or more reference parameters in relation to incoming calls received by the communication device are defined, a function for evaluating levels of importance of the missed incoming calls is formed using the one or more reference parameters. When an incoming call is received by the communication device, whether the received incoming call is missed is determined If the received incoming call is missed, the one or more reference parameters in relation to the received incoming call are obtained. A level of importance of the missed incoming call is evaluated by applying the obtained one or more reference parameters to the function. | 10-10-2013 |
20130279676 | PROFILE MANAGEMENT SYSTEM INCLUDING USER INTERFACE FOR ACCESSING AND MAINTAINING PROFILE DATA OF USER SUBSCRIBED TELEPHONY SERVICES - Subscription profile data is managed. The subscription profile data is associated with a communications service. A user interface is sent to a hosting client for a user to obtain access to and make changes to subscription profile data. A request to retrieve the subscription profile data is received from the client. The subscription profile data is retrieved from within a communications network in response to the request to retrieve the subscription profile data. A request to update the subscription profile data is received. An update for the subscription profile data is forwarded so that the communications service is implemented in the communications network in accordance with the update. | 10-24-2013 |
20140003595 | MANAGING VOICE COLLISION IN MULTI-PARTY COMMUNICATIONS | 01-02-2014 |
20140133642 | DEVICE AND METHOD FOR COMMUNICATIONS APPLICATIONS IN SHOPPER ASSISTANCE APPLICATIONS - A device and method utilizes a voice-enabled communication for an exchange of data between a first electronic device and a second electronic device. The method includes executing by the first electronic device a communications application to perform a voice-enabled communication with a second electronic device. The method includes determining association data of the second electronic device, the association data being indicative of a proprietary application stored on the first electronic device, the proprietary application being associated with the second electronic device. The method includes automatically executing, by the first electronic device, the proprietary application as a function of the association data. The method includes exchanging data between the first electronic device and the second electronic device utilizing the proprietary application. | 05-15-2014 |
20140169541 | PROFILE MANAGEMENT SYSTEM INCLUDING USER INTERFACE FOR ACCESSING AND MAINTAINING PROFILE DATA OF USER SUBSCRIBED TELEPHONY SERVICES - Data used to implement a communications service is managed. A request for a user interface is received over a first communications network from a hosting client. The user interface is sent over the first communications network to the hosting client in accordance with the request. The data used to implement the communications service is received over the first communications network from the hosting client via the user interface. The data used to implement the communications service is forwarded to within a second communications network. The communications service is implemented in the second communications network in accordance with the data. | 06-19-2014 |
20140270128 | CONTENT DISPLAY TERMINAL SELECTION SYSTEM - Call information acquiring means | 09-18-2014 |
20150078544 | INTERACTIVE CONTENT FOR CLICK-TO-CALL CALLS - In a click-to-call (C2C) communication environment, a web client of a computing terminal is configured to initiate a C2C call when a user selects a call tag provided in a web page being presented to the user. The call is intended to be established between a remote endpoint associated with the call tag and one of either the computing terminal or another terminal associated with the user. If the C2C call is directed to an automated system and placed in a queue or on hold, the present invention allows supplemental content intended for the user to be delivered to the web client from which the C2C call was initiated. The web client may present the supplemental content to the user. | 03-19-2015 |
20150103990 | NETWORK-BASED SOCIAL TELEPHONY FIREWALL - A method receives a call from a device of a caller destined to a device of a subscriber of a communication network. The method connects the call to the device of the subscriber and then receives from the device of the subscriber an indication that the call is an undesirable call. The indication further includes a description of the call. The method then provides a reward to the subscriber when the indication further includes the description of the call. | 04-16-2015 |
20150304495 | System and Method for Controlling Calls for Contact Centers - A computer system for controlling calls to a call target including code for accessing a database and retrieving a contact rate for a specific time of day for a specific day of week for the call target, the contact rate determined based on information relating to calls to the call target on one or more prior instances of the specified day of week at a time of day similar to the specified time of day, code for placing a call target identifier in a queue indicating the call target will be called during the specified time of day and specified day of week, when the contact rate is greater than a threshold rate. | 10-22-2015 |
20160100053 | Multiple Persona Support for Communications - Concepts and technologies are disclosed herein for providing multiple persona support for communications. A processor, at the device, can execute a persona service. The persona service can create one or multiple containers/highly secure work space(s) within the user device. The processor, at the administrator level of the specific work group, can detect a communication request comprising a request to initiate a communication. The processor can determine if the communication comprises a call. If a determination is made that the communication comprises the call, the processor, based on the profiles of the parties, can obtain call handling rules/policies, initiate setup of a communication path for the call, provide contacts to parties to the call, and determine how the call is handled. If a determination is made that the call is accepted, the processor can allow initiation of the call, or other appropriate treatments | 04-07-2016 |
20160119469 | TELEPHONE NUMBER GROUPING SERVICE FOR TELEPHONE SERVICE PROVIDERS - An existing telephone service provider network may be adapted to associate a single telephone number with multiple telephone service user devices. The multiple provisioned telephone numbers may be grouped such that service activity originating from a device associated with one of the grouped telephone numbers appears to originate from a selected (and possibly different) one of the grouped telephone numbers, and such that service activity destined for a device associated with one of the grouped telephone numbers may be forwarded to one or more and/or each of the devices associated with the grouped telephone numbers. Any suitable set of provisioned telephone numbers may be grouped including, but not limited to, a set of two provisioned telephone numbers. | 04-28-2016 |
20160191706 | METHOD AND APPARATUS FOR PROVIDING SPECIAL CALL HANDLING FOR VALUED CUSTOMERS OF RETAILERS - The present invention enables users of a network service to register with the network as valued shoppers, thereby allowing them to receive specialized treatment when calling registered retailers. The present invention enables retailers to register with the network, thereby allowing them to set preferred service logic for handling valued customer calls by the network. | 06-30-2016 |