| Class / Patent application number | Description | Number of patent applications / Date published |
|---|
| 379201120 | Provisioning | 53 |
| 20080212756 | Systems and Methods for Arranging a Call - According to one embodiment of the present invention, a method of arranging a call with a service provider is disclosed. The method includes: determining whether the service provider accepts arranged calls; if it is determined that the service provider does not accept arranged calls, contacting the service provider to request arranged calls from the service provider; and if it is determined that the service provider accepts arranged calls, requesting an arranged call. | 09-04-2008 |
| 20080212757 | METHOD OF AND SYSTEM FOR PROVIDING SERVICES IN A COMMUNICATIONS NETWORK - A system for providing services in a communications network includes a service processing function, a universal directory function, and a nodal resource manager. The service processing function receives service requests, formulates requests for interworking functions based upon service requests, and formulates resource requests based upon service requests and interworking functions. The universal directory function receives addresses from the service processing function and returns interworking functions based upon addresses. The nodal resource manager receives resource requests and allocates resources to the service processing function in response to resource requests. The nodal resource manager maintains a resource database that includes an entry corresponding to each network resource managed by the nodal resource manager. | 09-04-2008 |
| 20080226048 | METHOD AND SYSTEM FOR TEMPORARILY PROVISIONING A TELEPHONE SERVICE FEATURE FOR A SUBSCRIBER - The invention provides a method and system for temporarily provisioning a telephone service feature. At the request of a calling or called party, a telephone service feature to be temporarily provisioned can be identified. Once identified, the telephone service feature can be provisioned and activated to handle the telephone service feature. Upon completion of the call, the requested telephone service is deactivated. In order to activate the requested telephone service feature, system resources can be allocated to support the identified telephone service feature. The allocation of system resources can include reserving a pool of resources for activating the identified telephone service feature. For example, a pool of line interface circuits may be reserved specifically for providing temporary provisioning of the telephone service feature for subscribers. An available resource capable of processing the identified telephone service feature can be selected from the pool of resources. The selection of an available resource can include multiplexing the available resource onto a conduit that bears existing service for the subscriber for which the telephone service feature is being provisioned. | 09-18-2008 |
| 20080232567 | ABSTRACT APPLICATION DISPATCHER - Embodiments of the invention provide systems and methods for providing one or more services in a communication session such as a call or other media exchange independent of supporting network technologies. According to one embodiment, a system for providing one or more services in a communication session can comprise a communication network and an application dispatcher communicatively coupled with the communication network. The application dispatcher can be adapted to determine one or more components for providing at least one service in the communication session and direct the communication session to the one or more components. According to one embodiment, determining the one or more components and directing the communication session to the one or more components can be performed independent of supporting network technologies. | 09-25-2008 |
| 20080253543 | Multi-User System for Call Back Call-Through and Follow Me Features Using Analogs Lines and Data Link - A digital telephony system which provides telephone services to a plurality of subscribers. The system includes a private branch exchange (PBX) which provides multiple analog telephone lines and includes an interface to a data link. The multi-user system which provides telephone services to subscribers not associated with the PBX, is connected to the PBX by the analog telephone lines. A subscriber accesses the multi-user system by initiating a connection to the multi-user system such as a telephone connection or a message over a cellular network. The multi-user system receives information regarding the telephone connection over the data link thereby generating a call event; and triggers an action based on the information received by synchronizing one of the analog lines to the call event. Preferably the action includes intercepting, or call-back actions, which provide the services to the external subscribers using functionality available in the PBX. | 10-16-2008 |
| 20080253544 | Automatically aggregated probabilistic personal contacts - Described is a technology by which a user's telephone-related data is aggregated from various sources for use in assisting the user with making telephone calls. For example, call history data corresponding to a landline telephone, a mobile telephone and/or an office telephone of the user may be combined. Other sources include a landline telephone service, a mobile telephone service, an enterprise telephone system or server, a computing device, voice mail data, web page data, electronic message content, instant message content, a contacts list, and/or an information data store. The telephone-related data can be processed (e.g., based on frequency and calling patterns) to determine corresponding probability data to help determine a user's intent in locating a particular recipient to call. The user may access the telephone-related data via voice commands input at one of the user's telephones, or by receiving a visible list of at least part of the telephone-related data. | 10-16-2008 |
| 20080253545 | Method and System for Real-Time Insertion of Services During a Call Session Over a Communication Network - A method and apparatus for real-time insertion of services into an IP telephony call session are disclosed. A client initiates a service request message to a second server. The service request message includes the client identity and a requested service available from a second server. The first server determines if the client is authorized to use the requested service. If the client is authorized to use the requested service, the second server delivers the requested service to the client. | 10-16-2008 |
| 20080260130 | Consolidated access and administration of customized telephone calling services - The present invention provides methods that allow more sophisticated use of custom calling services by consolidating the access to and administration of services for multiple lines and/or telephone devices. Embodiments include a single configuration interface for the calling services on all of an individual's telephone lines or devices, a single system for providing incoming calling services for all of an individual's telephone lines or devices, and a single system for providing outgoing calling services for all of an individual's telephone lines or devices. The present invention also includes features which allow custom calling services for a particular telephone device to be customized so as to interact with the custom calling services on another telephone device belonging to the same user. | 10-23-2008 |
| 20080273682 | System and Method for Facilitating Integration and Management of Service Capabilities in a Network Environment - In one embodiment, a scheme is disclosed for facilitating discovery and integration of service capabilities available in a network environment via disparate service platforms. A query may be generated by a subscriber party towards a service integration node having functionality to integrate service features from a plurality of service platforms. A response may be received by the subscriber party from the service integration node, wherein the response includes a list of service capability identifiers relating to one or more service features. A display module is operable for presenting at least a subset of the services enabled by the discovered list of service capability identifiers via a display for supporting user interaction at a user equipment (UE) device. | 11-06-2008 |
| 20080304644 | Telecommunications Service Management - A method of processing service information relating to a plurality of user services available in a telecommunications system is disclosed. The method includes storing entities defining service components in a service information database, where each service component entity represents a distinct aspect of service functionality which can be provided by the telecommunications system. Entities defining implementation technologies are also stored, each implementation technology entity being associated with a service component entity and representing a technology that can be used for implementing the aspect of service functionality represented by the service component entity. The method further stores entities defining user services available to users of the telecommunications system, each user service entity being associated with one or more service component entities defining service functionality aspects of the user service. The method can be applied to the management of service information databases or product catalogues for a range of telecommunications services and networks which provide complex services, for example Next Generation Networks (NGNs). | 12-11-2008 |
| 20090003572 | Method And System For Invoking The Service In The Intelligent Network - A method for invoking the service in the intelligent network includes realizing the communication between the different service control points in the intelligent network and providing various intelligent service to the users by the cooperation between the communicating service control points according to the service request information of the user. The method for invoking the service in the intelligent network of the present invention enables the process of invoking the intelligent service to have better application and extensibility. The process of various service invoking needn't limit to the service control point of the same manufacture. | 01-01-2009 |
| 20090003573 | SYSTEM AND METHOD FOR MAJOR TRADING AREA (MTA) ROUTING IN A TELECOMMUNICATIONS NETWORK - A method includes determining all telephone numbers to which a selected CLLI can terminate calls, wherein the CLLI is associated with one or more major trading areas (MTAs), creating a FROM-TO relationship between at least a subset of TNs in the one or more MTAs and the TNs to which the selected CLLI can terminate calls, and provisioning the FROM-TO relationship on a core routing engine accessible to a switch. A system includes a local route manager (LRM) configured to receive input designating a CLLI as available for intra-MTA routing, the CLLI being associated with one or more MTAs, a cluster generator configured to create a first set of all telephone numbers (TNs) handled by the CLLI, a second set of selected TNs in the one or more MTAs, and an association between the first set and the second set, and a provisioning module configured to provision the association between the first set and the second set on a core routing engine to identify calls between TNs of the sets as local in jurisdiction. | 01-01-2009 |
| 20090003574 | METHODS AND APPARATUS TO AUTHORIZE AND ALLOCATE RESOURCES FOR OUTDIAL COMMUNICATION SERVICES - Methods and apparatus to authorize and allocate resources for outdial communication services are disclosed. An example disclosed method comprises determining a first local access transport area (LATA) useable to route an outdial call initiated by a message center, identifying a first set of unified sub-groups within the first LATA having a first sub-group type and having unused capacity, each unified sub-group comprising a logical grouping of communication resources partitioned among at least one of a plurality of features or a plurality of subscriber categories, determining whether any of the unified sub-groups in the first set meets a first selection preference, and if any of the unified sub-groups in the first set meets the first selection preference, selecting a first unified sub-group having a lowest current load from the unified sub-groups in the first set meeting the first selection preference to route the outdial call. | 01-01-2009 |
| 20090010411 | AUTOMATED ELECTRONIC TELECOMMUNICATIONS ORDER TRANSLATION AND PROCESSING - Systems and method for processing orders for telecommunications services are disclosed. Generally a telecommunications transaction set of an electronic data interchange standard is received, the telecommunications transaction set corresponding to a telecommunications product or service for a customer. An order for the telecommunications product or service is then generated based on processing of the telecommunications transaction set. | 01-08-2009 |
| 20090028314 | SYSTEM AND METHOD TO IDENTIFY THE OPERATOR OF A CALL NUMBER STORED IN MEMORY IN A USER'S TERMINAL - A system to identify the operator of at least one call number stored in memory in a user terminal, the system including: at least one terminal, a SIM Tool Kit application or software ( | 01-29-2009 |
| 20090028315 | Acceptance of Inputs from Various Interfaces to a Telephony System - A telephony system that accepts inputs, such as account codes, from a variety of devices and interfaces. The system includes a server with a telephony management software (TMS) unit, a telephony application programming interface (TAPI) unit, and an application unit. The application unit includes a control module, a call status module, an endpoint interface module, a storage interface module, a call transfer module, a TAPI interface module, a configuration module, and an extension library module. A server is capable of prompting several devices for an input and then accepting an input from any of the devices. Thus, a server enables a user to initiate a phone call on one device and then input information using a different device. | 01-29-2009 |
| 20090041219 | METHODS, SYSTEMS AND COMPUTER PRODUCTS FOR ALWAYS-ON DIALTONE INCENTIVE TO PURCHASE WIRELINE TELEPHONE SERVICES - A plain old telephone service (POTS) communications service incentive is offered for maintaining the voice path connection after disconnection of POTS, at a residence or business location. The communications service incentive includes providing an always-on dialtone service from a wireline service provider to a customer premises. After receiving an order to disconnect phone service at the premises, it is determined by a central office computer processor of a wireline service provider whether the premises, which is subject to the order to disconnect phone service, meets a set of requirements for the always-on dialtone service. | 02-12-2009 |
| 20090067600 | Method And Arrangement For Services Running On Service Execution Platform - The present invention discloses an arrangement for providing high availability and high robustness for services running on service execution platforms, comprising service components categorized according to different service types, such as weather and/or position. Where the arrangement further comprises: a one or more handheld communication device, a service platform and a one or more 3rd party service providers. Further it is disclosed a method implementing the arrangement by the step of categorizing external service components according to their service types, where the method further comprises at least one of the following steps: registration of all the external service components into a list of objects representative of their type of service, and sending from a service platform a heartbeat function for checking and registration of the current status of the service components. | 03-12-2009 |
| 20090067601 | TRANSACTION SETS FOR AUTOMATED ELECTRONIC ORDERING OF TELECOMMUNICATIONS PRODUCTS AND SERVICES - A system and method for electronically exchanging information related to telecommunication services includes separating data representing the information to be exchanged into predefined segments corresponding to telecommunication services, associating a segment identification code with each segment, and grouping each segment identification code with corresponding data. The system and method also include concatenating the segment identification codes and associated data according to a predefined sequence to form an electronic transaction and transmitting the electronic message to a telecommunications wholesaler or reseller. Preferably, the information is exchanged over a TCP/IP connection in an interactive, transaction-based exchange. | 03-12-2009 |
| 20090074168 | Technique for providing information assistance including a concierge-type service - A user may access information assistance for a concierge-type service, whereby the user may make restaurant reservations, purchase goods and services, obtain movie listings, etc. with an agent's (or operator's) assistance. In accordance with the invention, the agent may suggest a vendor for providing the goods or services requested by the user, and attempt to fulfill the user request. The suggested vendor may be one of the preferred vendors pre-selected by the user; it may be one of the preferred vendors pre-selected by a group to which the user belongs; it may be one of the preferred vendors pre-selected by the provider of the concierge-type service; and it may be one of the preferred vendors pre-selected by a telephone carrier to which the user subscribes. The suggested vendor may also be a function of characteristics of the vendors that the user prefers, costs, etc. The invention resolves conflicts of preferences of different parties involved to come up with the suggested vendor. | 03-19-2009 |
| 20090080631 | METHOD, APPARATUS AND COMMUNICATION SYSTEM FOR RENTING TELEPHONE NUMBER - A method for renting a telephone number includes: receiving the request for renting a telephone number sent by the request user through the host number; selecting at least one telephone number as the rented number of the request user according to the request; binding the rented number with the host number of the request user. In the present invention, renting a telephone number could be realized by performing the steps such as receiving the request for renting a telephone number, selecting at least one telephone number as the rented number and binding the rented number with the host number of the request user terminal. Thus, users could rent a telephone just by sending a request for renting a number instead of going to the business hall in person to handle the number renting service, so the time cost by handling the service could be saved. | 03-26-2009 |
| 20090086946 | METHOD FOR OPERATING A TELEPHONE SYSTEM AND TELEPHONE SYSTEM FOR CARRYING OUT THE METHOD - A method for operating a telephone system with at least one telephony terminal to which and/or from which, in addition to voice data or user data, functional data are transmitted by means of which special functions of the telephone system are carried out, shall enable a management of the incoming information of the calling party, which can be handled in a particularly favorable way, even in case of a relatively complex structure of the system and the calling parties. For this purpose, according to the invention, a calling party is offered, as a special function, the option to edit his telephone number stored in a list of telephone numbers of the telephony terminal. | 04-02-2009 |
| 20090086947 | INBOUND CALL IDENTIFICATION AND MANAGEMENT - Examples of inbound call identification and management are described including a call management system that includes one or more repositories that can include data representing call action policies and data representing attributes associated with the caller devices and the callee devices. Further, the call management system can include one or more computing devices that include a call identifier (“IDer”) configured to characterize the attributes of the caller devices to form characterized attributes, a call management system controller configured to match the characterized attributes against routing criteria specified in the data representing the call action policies, and a call management system router configured to route calls from the caller devices to the callee devices responsive to a match between the characterized attributes and the routing criteria. | 04-02-2009 |
| 20090110168 | PROVIDING TELEPHONE SERVICES BASED ON A SUBSCRIBER VOICE IDENTIFICATION - A method of providing a telephony service can include creating a database of subscriber identities and subscriber voice prints and telephony services associated with the subscriber identities and receiving a spoken utterance from a subscriber. A subscriber identity can be determined according to voice print identification of the spoken utterance and a telephony service associated with the subscriber can be activated according to the determined subscriber identity. | 04-30-2009 |
| 20090141881 | Method and Communication System for Activating a Feature of a Communication Terminal - Activating a feature of a first communication terminal, includes registering first address information that specifies the first communication terminal based on an incoming transmission at the first communication terminal or at a connection controller assigned to the first communication terminal, registering second address information that specifies a sender based on the incoming transmission, checking whether the registered second address information has been assigned for the first address information, and activating the feature when the checking returns a positive result. | 06-04-2009 |
| 20090190735 | METHOD AND SYSTEM FOR ENHANCING TELEMATICS SERVICES - A method for enhancing telematics services is disclosed. The method includes capturing a voice print of a user and receiving a verbal request for a telematics service. A voice associated with the verbal request is compared with the captured voice print, and if the voice associated with the verbal request matches the captured voice print, a telematics unit associated with the user is instructed to activate a service that fulfills the verbal request. | 07-30-2009 |
| 20090238355 | GUIDED ASSIGNMENT OF TELEPHONE FEATURES - A method of offering telephone services to a customer includes displaying a product catalog containing at least one guided assignment folder in response to determining the presence of a root folder. The method also includes governing an evaluation of a plurality of content contained in the at least one guided assignment folder based on a rule set. The rule set is unique to a folder type associated with the at least one guided assignment folder. The method also includes forming a telephone service order including a content of the plurality of content automatically assigned to the service order based on the rule set. | 09-24-2009 |
| 20090245496 | Service Change and Service Fallback in Intelligent Networks - A technique for service change and service fallback in intelligent networks is described. The network comprises a service control functional component ( | 10-01-2009 |
| 20090268893 | Temporary provisioned public call treatment for calls initiated from a private party device - Methods are disclosed for provisioning a private party telephony device for public call treatment on a temporary basis (for example, before allowing third party use of the device) and applying such public call treatment for call originations or terminations. Billing in public call treatment is arranged with assistance of an operator services platform with the user (for example, the third party user) of the private party telephony device. Advantageously, therefore, in public call treatment mode, the owner of the private party phone need not police third party use of the phone and will not be billed for such third party use. The owner may resume private call treatment when desired by converting the device from public mode to private mode. | 10-29-2009 |
| 20090274286 | Selecting Communication Mode of Communications Apparatus - A communications device capable of communicating via any one of a number of communication modes comprises a mode comparator configured to determine which of the available modes is likely to be most appropriate for selection when initiating communication with a destination call party based at least in part on availability status data representative of a state of availability of the destination call party. The device displays the mode as a suggestion for selection by the user together with an ordered list of available communication modes for use in contacting a particular party, the list being ordered according to the likelihood of communication being successful. The call history for each mode in reaching the party is analyzed and a score calculated for each mode, the scores being relatively weighted according to a set of weighting factors arrived at from considering the current state of availability of the party, for example using presence information, and the inherent intrusiveness of each communication mode from the point of view of the called party. | 11-05-2009 |
| 20100046729 | Delivery of Call Features to a User Device Via a Multimedia Terminal Adapter - Described herein are systems and methods for providing call features of a telephone service to a user device, such as a television set top box or a personal computer, by using a multimedia terminal adapter to establish a first network connection with a call management server (CMS) and a second network connection with an application server associated with the user device so as to receive and forward call features and requests for such call features between the CMS and the user device without the need for an interface between the CMS and the application server. | 02-25-2010 |
| 20100054439 | METHODS AND SYSTEMS FOR MULTILAYER PROVISIONING OF NETWORKED CONTACT CENTERS - Embodiments of multilayer provisioning of networked contact centers comprise providing a support service, via a distributor, to a tenant, responsive to receiving a request from the tenant to modify the support provisioning the modified support service to the tenant. | 03-04-2010 |
| 20100054440 | COMMUNICATION SUPPORT SYSTEM, CORRESPONDENCE INFORMATION MANAGING APPARATUS, COMMUNICATION SUPPORT METHOD AND PROGRAM - To a correspondence information storage, correspondence information establishing a correspondence between an information processing apparatus in an available state and a communication terminal is registered. When a user issues a call by use of a communication terminal | 03-04-2010 |
| 20100074426 | Method and apparatus for provisioning a communication device - A method, apparatus and system for provisioning a communication device in communication with a switch within a communication system is provided. A registration request is received from the communication device at the switch. A device identifier is assigned to the communication device, the device identifier uniquely identifying the communication device to the switch. An address identifier is derived for the communication device based on the device identifier and a string associated with at least the switch, such that the communication device is registered within the communication system via the address identifier in order to initiate and receive communications via the communication system. The device identifier, the string and the address identifier may be stored in a database in communication with the switch. | 03-25-2010 |
| 20100074427 | CUSTOMER RELATIONSHIP MANAGEMENT FOR CUSTOMER SERVICE REQUESTS - A method of establishing a telecommunication service over a communication network between a user and a telecommunications services agent using a computer terminal. The method includes providing information regarding the telecommunication service to the user, by the agent interacting with a customer service application. The method also includes retrieving information regarding complementary services that are related to the telecommunication service, by the agent interacting with the customer service application, and describing the retrieved information regarding the complementary services to the user. The method further includes automatically checking, by the customer service application, to determine if a computer terminal entry has been made by the agent indicating that the user has acknowledged receiving the information regarding complementary services, and establishing the telecommunication service for the user only when the customer service application indicates that the user has acknowledged receiving the information regarding the complementary services. | 03-25-2010 |
| 20100074428 | AUTOMATED ELECTRONIC TELECOMMUNICATIONS ORDER TRANSLATION AND PROCESSING - Systems and method for processing orders for telecommunications services are disclosed. Generally a telecommunications transaction set of an electronic data interchange standard is received, the telecommunications transaction set corresponding to a telecommunications product or service for a customer. An order for the telecommunications product or service is then generated based on processing of the telecommunications transaction set. | 03-25-2010 |
| 20100111278 | Telecommunication Systems - According to an embodiment of the invention, there is provided a method of controlling access to services of a communication network at an access point through which access devices access services through the network, comprising: obtaining from a subscriber database details of services which a subscriber using an access device is entitled to access; receiving a request from the access device to use a service and, in response thereto, granting access to the requested service based on the obtained details. | 05-06-2010 |
| 20100119050 | AUTO PROVISION SYSTEM AND METHOD FOR CUSTOMER PREMISES EQUIPMENT - An auto provision system and method for a customer premises equipment (CPE) include: connecting a CPE to a provision platform through a network; authenticating the CPE by the provision platform and generating and transmitting a corresponding setting file to the CPE by the provision platform; and the CPE updating the configuration thereof by using the received setting file, thereby saving manual costs for ISPs (Internet Service Providers), ensuring ease of use, and enhancing information security. | 05-13-2010 |
| 20100142694 | TELEPHONE CALL PROCESSING - Embodiments of the present invention, include provision of enhanced telephony services for telephone calls received at local telephone exchange switches which do not themselves support identification of enhanced telephony service users and the associated triggering to initiate the provision of enhanced telephony services. Using a supported number portability mechanism, local telephone exchange switches allow provision of enhanced telephony services. | 06-10-2010 |
| 20100150329 | DISTRIBUTED ORDER PROCESSING - A computer-readable medium may include computer-executable instructions. The computer-executable instructions may include instructions for receiving, from a provisioning unit, an order pertaining to a set of telephone numbers and an address, separating the order into sub-orders, each sub-order corresponding to each of the telephone numbers, sending one of the sub-orders to a catalog server over a message, a telephone number that corresponds to the one sub-order being outside of a rate center to which the address belongs, receiving a response from the catalog server, and sending a reply to the order to the provisioning unit. | 06-17-2010 |
| 20100183135 | Mid-Call Detection And Resolution Of Feature Interactions - Techniques for detecting and resolving feature interactions during calls are disclosed. In particular, a finite-state machine and a corresponding method detect when a feature that is invoked during a call would interact with another previously-activated feature, and ensure that both features are not active simultaneously. Three different techniques for resolution are disclosed: in one technique, activation of the latter feature is always refused; in a second technique, the former feature is always deactivated and the latter feature is then activated; and in a third technique, one of the two features is selected to be the active feature—perhaps based on priorities assigned to the features—and the features are activated and/or deactivated accordingly. | 07-22-2010 |
| 20100195811 | Telephone Number Binding in a Voice-Over-Internet System - Telephone number binding in a voice-over-Internet system is provided. One embodiment is a method for provisioning a customer voice-over-Internet device for voice-over-Internet service. One such method comprises: providing a customer voice-over-Internet device for communicating with an existing telephone line and a data network; providing a telephone number associated with the existing telephone line to a voice-over-Internet platform; and linking the existing telephone number to a unique identifier associated with the customer voice-over-Internet device. | 08-05-2010 |
| 20100232588 | ENHANCED SERVICE LEVELS FOR CALL-PROCESSING SERVICES - Service levels for call-processing are enhanced based on the subscriber status of at least one of the calling party and the called party. In one example, a calling party (caller) places a call to a called party (recipient). At least one of the parties subscribes to a call-processing service and the call normally would be processed according to a predetermined service level. However, the service level is enhanced in response to a subscriber status for at least one of the parties, and the call is processed according to the enhanced service level. | 09-16-2010 |
| 20110085653 | SYSTEM AND METHOD FOR PROVISIONING TELEPHONY SERVICES - The invention includes telephony servicing over a computerized network wherein customers of a telephony services company may establish basic services, add new services or modify existing services. A customer may create an account on a provisioning system and manage the account options within a provisioning system which facilitates activity within an existing carrier provisioning system architecture. | 04-14-2011 |
| 20110103566 | AUTOMATED PROVISIONING - A system may include a memory configured to store a number of workflows and a system interface configured to communicate with other systems associated with provisioning a broadband service. The system may also include logic configured to receive input from a user identifying a first one of the workflows, where the first workflow includes actions associated with provisioning the broadband service and an output of at least some of the actions are linked to other actions associated with provisioning the broadband service. The logic is also configured to execute the first workflow, where when executing the first workflow, the logic is configured to transmit and receive information to and from the other systems via the system interface. | 05-05-2011 |
| 20110110512 | SYSTEM AND METHOD FOR PROVIDING SIGNALING IN A NETWORK ENVIRONMENT - A method is provided in one example embodiment and includes communicating initial digits associated with an original request for a call and receiving a message indicating an incomplete address for the original request. The method also includes responding to the message by appending additional digits to the original request to generate a new request. The additional digits are buffered before receiving the message indicating the incomplete address associated with the original request. In other embodiments, the original request is a session initiation protocol (SIP) INVITE message that includes a uniform resource identifier (URI), which reflects an address for reaching a destination user. The initial digits can be partially matched against a dial plan in order to trigger the message associated with the original request. The additional digits are configured to satisfy the message and to connect the call. The message associated with the original request can be a session initiation protocol (SIP) 484 message. | 05-12-2011 |
| 20110286591 | SYSTEM AND METHOD FOR ACTIVE MOBILE COLLABORATION - A communication system is provided that uses loosely-coupled client-server architectures to improve the efficiency of communications. The communication system includes client and facilitator applications. The client application is a component of processor-based mobile communication devices. The facilitator application is hosted on one or more servers or other processor-based devices, and communicates with the client application via one or more couplings. The facilitator application can also be distributed among one or more portable processor-based devices including the communication devices hosting the client application. The communication system improves efficiency of voice communications by allowing communication device users to dynamically manage how and when mobile calls take place, intelligently screen calls based on caller identity, urgency, and subject matter, determine which contacts in a directory are available to talk and which ones choose not to be disturbed, and increase accessibility of enterprise and personal contact information from mobile phones. | 11-24-2011 |
| 20120093305 | SYSTEMS AND METHODS FOR MANAGING SERVICES FOR CARRIER SUBSCRIBERS AND MIGRATING THEM TO SERVICE BUNDLES - There is disclosed a system and method for managing service for carrier subscribers and migrating them to service bundles. In an embodiment, the method comprises obtaining a list of existing services to which a subscriber is subscribed; comparing the list of services to available service bundles; and determining if there is an exact match of services between the list of existing services and services included in one or more available service bundles, and if so, migrating the subscriber to the one or more available service bundles with the exact match. A subscriber may be manually migrated if migration is not possible with an exact match or partial match. | 04-19-2012 |
| 20120300916 | PROVISIONING AND CORRELATING A DYNAMIC PHONE NUMBER TO IDENTIFY A UNIQUE CALLER - A method comprising directing a user equipped with a user's phone to a landing page in response to a call request to a call server communicatively coupled with a dynamic number insertion service (“DNIS”) provisioning server is disclosed. The user may be presented with an offer visible on the landing page such that the offer may be associable with the user's IP address. A user record may be created such that the user may be identifiable through a plurality of unique identifiers. A dynamic DNIS may be provisioned using the DNIS provisioning server such that a called ID associable with the landing page may be generated and the dynamic DNIS may be dialed such that the called ID may be captured. The user record may be matched using the dynamic DNIS and the dynamic DNIS may be released for re-use. | 11-29-2012 |
| 20120307995 | EFFICIENT PROVISIONING OF SERVICES AND EQUIPMENT - Once a customer selects a service provider, a qualification request is placed with the provider for customer-specific information identifying services and equipment are available to that customer. As a result, a provisioning agent is able to make a more meaningful determination of what specific services or equipment to offer to the customer, with the assurance that the services and equipment that will, in fact, be available to him. | 12-06-2012 |
| 20140079202 | METHOD AND SYSTEM FOR UNIVERSAL INTERNET PROTOCOL (IP) PHONE PROVISIONING - A method for generating a phone provisioning configuration file comprising obtaining a first file, the first file including one or more keys corresponding to phone provisioning configurations; obtaining a set of variables and at least one set of data values from a second file, the data values corresponding to the phone provisioning configurations of at least one phone; determining whether a number of the data values in the at least one set of data values corresponds to a number of the variables; and generating at least one phone provisioning configuration file corresponding to the data values based on the first file, when the number of data values in the at least one set of data values corresponds to the number of variables. | 03-20-2014 |
| 20140086399 | SERVICE-PRESERVING UPGRADE - Downloadable pluggable services and methods of distributing the same are described. The downloadable pluggable services may correspond to communication services that can be downloaded to upgrade a communication system. The downloadable pluggable services may include a number of component parts that can be distributed among various servers in the communication system being upgraded along with instructions that enable the component parts to instruct each server in the communication system to operate in a coordinated fashion so as to provide the downloaded service. | 03-27-2014 |
| 20150358459 | SYSTEMS AND METHODS OF PROCESSING INBOUND CALLS - Methods and systems for reducing the impact of fraudulent or spam calls are disclosed. One or more calls to a first phone address are received, the first phone address not currently associated with a communication for a customer prospect. The calling party phone addresses associated with the calls received prior to the association of the first phone address to the first communication are stored. Then the first phone address is associated to the first communication. A first call to the first phone address is received. Prior to answering the first call and at least partly in response to a determination that a calling party phone address of the first call matches one of the previously stored calling party phone address, the first call is identified as a spam or otherwise undesirable call candidate and may be rejected. | 12-10-2015 |
