| Entries |
| Document | Title | Date |
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| 20080198975 | SYSTEM AND APPARATUS FOR RESPONDING TO CALLBACK MESSAGES - A system and apparatus for responding to callback message is disclosed. An apparatus that incorporates teachings of the present disclosure may include, for example, a message processing system having a controller element that compares presence information associated with a calling party and a callback identifier supplied by the calling party directed to a called party. Additional embodiments are disclosed. | 08-21-2008 |
| 20080226040 | SAVING INFORMATION FROM INFORMATION RETRIEVAL SYSTEMS - A method and system for allowing a calling party to save information obtained from an information retrieval system. The caller may select options to save the information to a memory location, e.g., the caller's own network-based voice mail system or a temporary voice mailbox provided for the caller by the information provider, from which the caller can subsequently retrieve and review the information. The information may be saved to an Internet-based website from which the caller may subsequently retrieve the information. The information may be forwarded to a separate telephone directory number for receipt by a third person or for storing on a remote voice mail system. Additionally, the information may be electronically mailed to the caller's electronic mail address for subsequent retrieval. Discussions with a live attendant may be recorded and stored, as audio files or as converted to text, for access by or delivery to the caller. | 09-18-2008 |
| 20080240373 | SYSTEM, METHOD AND PROGRAM FOR CONTROLLING MP3 PLAYER - Communicating an audio message to a listener of an audio player device. An audio message file is generated at a workstation and sent to the audio player device via a network. In response to receipt of the audio message file, the audio player device halts play of a song or other audio content that was being played by the audio player device at a time of receipt of the audio message file, and plays the audio message file. Alternately, the audio player device plays the audio message file after completion of play of the song or other audio content that was being played by the audio player device at a time of receipt of the audio message file. | 10-02-2008 |
| 20080240374 | Method and system for linking customer conversation channels - A method for managing communications between a customer and a contact center is provided. The communication may include voice data, interactive response data and web interaction data. Upon the receipt of an interaction identifier, related conversation data is located. Following the location of the related conversation data, the conversation data is organized sequentially. The organized conversation data may then be analyzed and distress data, behavioral assessment data and event data may be determined, either for each individual interaction segment or the entire combined experience. Following the analysis, the organized conversation data may then transfer the organized conversation data to a portal for display to a user. Further, the associated statistics can be viewed in reporting within the portal or systematically extracted from the system for further analysis. | 10-02-2008 |
| 20080267362 | SELECTING A REMOTE SESSION AUDIO STREAM SENT TO A RECEIVING STATION FROM ONE OF A PLURALITY OF SENDING STATIONS - Methods and systems for selecting a remote session audio stream sent to a receiving station from one of a plurality of sending stations are described herein. At least some illustrative embodiments comprise a method that comprises receiving a message comprising audio data at a receiving station (the audio data representing at least part of an audio stream associated with a first remote session established between the receiving station and a first sending station of a plurality of sending stations), and selecting the audio stream and presenting the audio data as audio to a user of the receiving station if the audio stream is enabled. | 10-30-2008 |
| 20090154660 | VOICE MAIL APPARATUS AND CONTROL METHOD OF VOICE MAIL APPARATUS - According to one embodiment, a voice mail apparatus includes a voice processor which processes voice messages by a arbitrary processing gain, a gain controller which monitors a signal level of an output signal of the voice processor, and controls the processing gain of the voice processor to change the signal level into a specified level, and a processing controller which makes the gain controller to perform gain control of a learning voice by inputting a portion of the voice message into the voice processor as the learning voice when processing of the voice message is requested or based on predetermined conditions. | 06-18-2009 |
| 20090268880 | SYSTEM AND METHOD FOR GENERATING ONE-WAY SPEECH SIGNAL SAMPLES - A system and method for generating one-way speech signal samples may include, in a telecommunications network, establishing a call connection between a far-end telephone and a near-end telephone. A resistance component may be selectively configured in parallel with the far-end telephone, where the resistance component has a value representative of resistance produced by the far-end telephone being off hook. A speech signal being communicated from the near-end telephone may be recorded. | 10-29-2009 |
| 20090304160 | ADVERTISEMENT BASED RINGBACK SYSTEM AND METHOD FOR USE WITH A DIRECTORY ASSISTANCE SYSTEM - A communication method includes the steps of receiving a call from a caller for connection to a subscriber, attempting a connection to the subscriber and retrieving a media file associated with the subscriber. The media file is played to the caller during a ring-back period of the attempted connection, playing of the media file to the caller is charged to the provider of the media file. | 12-10-2009 |
| 20110013753 | METHOD AND SYSTEM FOR RECORDING TELEPHONE CONVERSATIONS PLACED ON HOLD - A system and method for recording telephone conversations which have been placed on hold is provided. After a telephone conversation has been placed on hold, assuming that the conversation was being recorded, the call is designated to be in the background. Once a processor senses that a background call exists, a check is performed to determine if there is a downlink connection for this call. If there is, a new communication channel is opened so that the background call can be recorded and then appended to the original recording. | 01-20-2011 |
| 20110164734 | METHOD, COMMUNICATION DEVICE AND COMPUTER-READABLE MEDIA FOR CONVEYING AN AUDIO STREAM TO A USER OF A COMMUNICATION DEVICE DURING AN OUTGOING CALL - The present invention discloses numerous implementations for conveying an audio element to a source device initiating an outgoing call while a user of the source device is waiting for a user of a destination device to answer the call. A call processing system receives a call request message from the source device, determines an audio element from a plurality of audio elements to convey to the source device and initiates conveyance of the audio element to the source device in response to receiving the call request message. The system then causes establishment of a media connection between the source and destination devices and terminates conveyance of the audio element to the source device prior to or substantially simultaneous with the establishment of the media connection between the source and destination devices. In various implementations, the source device may be implemented within the PSTN and/or an IP network. The audio element may comprise an audio file, an audio stream, scheduling information or other audio content. A subscriber associated with the source device may pre-configure the selection of the audio element to be conveyed in replace of the traditional ring tone. A communication device may also implement a method to convey an audio element to a user of the communication device during establishment of an outgoing call. | 07-07-2011 |
| 20110222671 | PHONE CALL RECORDING DEVICE TO TELEPHONE APPARATUS WITH USB CONNECTION - Represented by an inventive solution that aggregates value to the telephone apparatus by providing recording, storage, audio and data transmission of phone calls from a single telephone apparatus (A) without the need of being permanently connected to a peripheral device (C), such as a computer, being such device now claimed uses a microprocessor ( | 09-15-2011 |
| 20110299667 | System, method and computer program product for conveying presence information via voice mail - A system, method, and computer program product are provided for conveying availability information of a calling party to a called party. A PBX serving the telephones of the calling and called parties is connected to a presence server. In an embodiment of the invention, the presence server is also connected to a computer and/or other information device (such as a personal data assistant or telephone) of the calling party. After the calling party has left a voice mail message for the called party, the called party will subsequently retrieve the message. In an embodiment of the invention, the PBX then queries the presence server as to the availability of the calling party. The presence server senses whether the calling party has indicated his or her presence; if so, it is inferred that the calling party is probably present and available for a return call. If the presence server detects no such indication by the calling party, it is inferred that the calling party is likely to be absent. The presence server responds to the query of the PBX by indicating the calling party's likely availability (or absence) to the PBX. Based on this information, the PBX modifies the voice mail message to include a statement that the calling party is either available or unavailable. | 12-08-2011 |
| 20120045040 | TRUE CONVERGENCE WITH END TO END IDENTITY MANAGEMENT - Described is a system of disparate telecommunications networks having managed identities, a service, such as voicemail, abstracted from the underlying access networks, and an operational support system (OSS)/business support system (BSS) coupled to the networks to manage authentication and subscription information. A single authentication/subscription manager which is common to the disparate telecommunications networks is enabled by a Service Delivery Platform (SDP) which can be open-standards based and extensible as needed. | 02-23-2012 |
| 20120063573 | ACCESSING RECORDED CONFERENCE CONTENT - The present invention provides participants in a conference and any other authorized users access to recorded content from the conference. In one embodiment, the conference output is continuously buffered to provide the recorded content as the conference progresses. At any time while the conference is in progress, a conference participant or other authorized user may access the recorded content to review the audio or other media information that has been recorded so far in the recorded content. In another embodiment, after the conference is over, the recorded content may be archived and made accessible to the conference participants and others via the conference system, which will keep track of the location of the recorded content and conference with which it is associated. | 03-15-2012 |
| 20120213339 | METHOD AND SYSTEM FOR RECORDING A CONFERENCE CALL - A method for recording a conference call session established between a client device and a server device, the conference call session being associated with time indicators including a current time indicator. The method includes storing in a memory conference call content from the conference call session along with associated time indicators, receiving an instruction through an interface of the client device during the conference call session, and outputting on the client device, in response to receiving the instruction, the conference call content from the memory from a time indicator prior to the current time indicator. The interface can include a pause option or a rewind option for controlling output of the conference call content during the conference call session. | 08-23-2012 |
| 20120237005 | System and Method of Adjusting the Sound of Multiple Audio Objects Directed Toward an Audio Output Device - Embodiments of the present invention include methods and apparatuses for adjusting audio content when more multiple audio objects are directed toward a single audio output device. The amplitude, white noise content, and frequencies can be adjusted to enhance overall sound quality or make content of certain audio objects more intelligible. Audio objects are classified by a class category, by which they are can be assigned class specific processing. Audio objects classes can also have a rank. The rank of an audio objects class is used to give priority to or apply specific processing to audio objects sin the presence of other audio objects of different classes. | 09-20-2012 |
| 20130010933 | Software Program and Method For Offering Promotions On A Phone - The present invention includes a method and software application for providing a promotion to a user on a phone. The software application resides on a user's phone and “listens” for phone numbers dialed by a user. In response to the user dialing a phone number, the software determines whether a promotion or an offer for a promotion should be provided to the user. In response to determining to play or offer to play a promotion to the user, the software application on the phone effectively “intercepts” the call and plays to the user either a promotion or an offer to hear about a promotion prior to placing an outbound voice call. The software application may retrieve the promotion from local memory or may connect with a remote server to download an applicable promotion. | 01-10-2013 |
| 20130028396 | CUSTOMER SHARED CONTROL IN CUSTOMER SERVICE SCENARIOS - Provided herein is a system and method for sharing control of a customer service provided by a contact center. The method may include: receiving, from a customer, a customer contact to request the customer service; communicating by use of a communication channel between the customer and the contact center in order to provide the customer service; receiving a join request, from the customer, to join an outside party to the customer service; and joining the outside party to the customer service. | 01-31-2013 |
| 20130028397 | Call Processing in a Voicemail System - A system that incorporates teachings of the present disclosure may include, for example, a method that involves receiving an indication that communications with a subscriber have been interrupted while engaged in voicemail processing, and recording a pointer to a last state of voicemail processing. Additional embodiments are disclosed. | 01-31-2013 |
| 20130028398 | Systems and Methods for Call Replay - Call replay systems and methods are disclosed. A call replay system can record a telephonic communication and replay the recorded communication upon request. The entire communication may be recorded, or only a portion, such as the most recent few minutes. The entire recording can be transmitted to a requestor, or only a portion. The recording may be altered before it is transmitted to a requestor. Alterations may include actions taken to reduce playback time, such as removing spaces in the recording where no conversation is taking place, or speeding up the recording. Other alterations may include adjusting the sonic characteristics of the recording, translating the recording, or transcribing the recording to create a text version. | 01-31-2013 |
| 20130094632 | CROSS-MEDIA VOICE MAIL NOTIFICATION AND DELIVERY - The subject matter herein relates to voice mail systems and, more particularly, cross-media voice mail notification and delivery. Various embodiments described herein provide systems, methods, software, and data structures that operate to, or facilitate, dispatching of voice mail notification messages to voice mailbox owners. In some embodiments, the notifications are sent to the voice mailbox owners in a text format, such as a short message service text message, email, or other text based service. These and other embodiments are described herein. | 04-18-2013 |
| 20130108029 | METHOD AND APPARATUS FOR PROVIDING AMBIENT SOCIAL TELEPHONY | 05-02-2013 |
| 20130129057 | PER-CONFERENCE-LEG RECORDING CONTROL FOR MULTIMEDIA CONFERENCING - A centralized network system allows users at different remote sources to initiate a process to disable recording of different communication signals from the different remote sources. The communication signals are received from the different remote sources during conferences. A user request is also received from one of the remote sources to disable recording of one of the different communication signals. Users at multiple of the different remote sources are simultaneously authorized and enabled to begin a process to disable recording of one of the different communication signals. | 05-23-2013 |
| 20130170630 | INTELLIGENT ELECTRONIC COMMUNICATIONS - Establishing a telephone call includes enabling display of a visual indicator of a call destination entity and detecting selection by a user of the visual indicator. The availability of the user to receive a first telephone call is determined. Voice communications between the call destination entity and the user are established in response to detection of the selection by the user of the visual indicator and conditioned on the user being determined to be available to receive the first telephone call. Establishing voice communications includes enabling placement of the first telephone call to the user to establish a first PSTN link with the user and enabling a voice communications link to be setup with the call destination entity. | 07-04-2013 |
| 20130195257 | Programmable Caller ID - Methods and systems are disclosed for providing Programmable Caller ID Screening services. One method monitors a telephone call for a call screening request for commercial, residential, and other identifiers of incoming calls. An action is taken in response to the call screening request. The action could be playing an announcement, terminating the connection, forwarding to voice mail, storing the ICLID information in a database, adding the ICLID information to a Do Not Call list, updating a subscriber's profile with the ICLID information, and/or storing the ICLID information in a subscriber's blocked communications list. The call screening request may comprise a Dual-Tone Multi-Frequency, a softkey entry, and/or a data message. Subsequent incoming calls from the calling telephone number are characterized as undesirable and are screened from alerting or otherwise establishing a communications connection to the called telephone number. | 08-01-2013 |
| 20130251116 | Terminating A Call According To Reverse Signaling Data - An incoming call is communicated to a first endpoint and a second endpoint. A call redirection message comprising a redirection number is received from the first endpoint, and it is determined whether the first endpoint should be disconnected from the call according to the redirection number. The call is disconnected from the first endpoint if the redirection number indicates that the call should be disconnected. | 09-26-2013 |
| 20130272507 | System and Method of Call Screening - A method includes receiving a notification that indicates that a call from a caller has been received at a remote network-based messaging system at a computer terminal. The computer terminal is connected to the remote network-based messaging system via a data connection. The method includes displaying a pop-up view at the computer terminal to notify a subscriber of the call. The pop-up view includes call screening options and an option to add information identifying the caller to an electronic address book that is not a call log. The method includes sending a request to intercept the call from the computer terminal to the remote network-based messaging system via the data connection and sending information that indicates a destination device from the computer terminal to the remote network based messaging system. The call is routed from the remote network-based messaging system to the destination device. | 10-17-2013 |
| 20130279664 | Easy Call Abandon - A technique for managing simultaneous incoming and outgoing calls between the same far-end called terminal and far-end calling terminal and/or same user associated with a far-end called terminal and user associated with the far-end calling terminal includes an easy call abandon facility on a near-end terminal configured to compare information associated with an outgoing call to information associated with an incoming call. The easy call abandon facility is configured to initiate an audible or visible indicator when the terminal and/or user of the far-end called party is the same as that of the far-end calling party. In response to an easy call abandon indication received from a near-end terminal user, the easy call abandon facility disconnects the call from the near-end and connects the call received from the far-end terminal. | 10-24-2013 |
| 20140056417 | METHOD, SYSTEM AND DEVICE FOR VOICE MESSAGE RECORDING AND PLAYBACK AT POINT OF CARE - A method and system for voice messaging at a point of care includes at least one point of care communication device configured to record voice messages and play back voice messages that have previously been created. The point of care communication device may be, among other things, a nurse call station or console. The recorded messages may be selectively transcribed and/or routed to other systems and/or point of care devices. | 02-27-2014 |
| 20140177813 | Computer Control of Online Social Interactions Based on Conversation Processing - A method for computer control of online social interactions based on conversation processing. A portion of a conversation with a given user is recorded, stored in memory, and processed so as to influence subsequent interactions. These may include audio or other contextualized annunciations of subsequent telephone calls. Other modes addressing conversational processing for social purposes can result in interwoven conversation guided among threads of interest, advertising and incented participation of conversational content and placement. The invention is capable of implementation in telecommunications systems such as cellular, local exchange, and VOIP, and in combination with other forms of internet-based telecommunication, including smart phones and adaptive forums chat rooms. | 06-26-2014 |
| 20140254774 | System And Method For Generating And Facilitating Comment On Audio Content - A computer-implemented system and method for generating audio content using a telephony system. The method includes receiving a telephone call initiation request through a computer implemented graphical interface, initiating a telephone call to a selected telephone number, recording at least a portion of the telephone call to generate audio content, and posting the generated audio content on the computer implemented graphical interface to allow one or more users to access the generated audio content. | 09-11-2014 |
| 20140270103 | DEVICES, METHODS, AND SYSTEMS FOR MASS NOTIFICATION - Devices, methods, and systems for mass notification are described herein. One method includes receiving, by an operator station, a selection associated with a particular paging group of a fire network associated with a facility, receiving an audio message by the operator station, and communicating the audio message to the particular paging group according to the selection. | 09-18-2014 |
| 20140362979 | CATCHING UP WITH AN ONGOING CONFERENCE CALL - Various technologies described herein pertain to retaining content of a conference call for accelerated replay. The content of the conference call can be recorded. Further, establishment of a connection of a participant to the conference call can be detected. For instance, the connection can be established with a computing device of the participant. Moreover, the establishment of the connection of the participant to the conference call can be detected subsequent to initiation of the recording of the content of the conference call. Responsive to detection of the establishment of the connection of the participant to the conference call, at least a portion of recorded content of the conference call can be transmitted to the computing device for playback at a playback speed that is greater than a speed at which the content is recorded. | 12-11-2014 |
