Class / Patent application number | Description | Number of patent applications / Date published |
379880170 | Interaction with an external nontelephone network (e.g., Internet) | 69 |
20080219417 | Evaluating Performance of a Voice Mail Sub-System in an Inter-Messaging Network - One preferred embodiment of the present invention provides a system and method for evaluating the performance of a network interface sub-system of an inter-messaging network of voice mail systems. This preferred embodiment includes a network query device that connects to the inter-messaging network and requests a test data file to be retrieved from a particular voice mail network interface sub-system in the inter-messaging network. The requests for the test data file are generated according to user command. Accordingly, the performance of a network interface sub-system in the inter-messaging network, as represented by the result of the request attempt, is evaluated according to a defined level of performance, such as a preferred time limit. Other systems and methods are also provided. | 09-11-2008 |
20080232558 | Dynamic Voice File Creation and Organization for Leaving Messages in the Event of a Catastrophe - A system for message storage and retrieval that includes a first data repository, and a first communication manager configured to obtain an identifier and a message from a first user, create a first message mailbox associated with the identifier in the first data repository after receiving the message, store the message in the first data repository, relate the message with the first message mailbox associated with the identifier, and retrieve the message from the first message mailbox associated with the identifier provided by a second user. | 09-25-2008 |
20080232559 | METHOD FOR VOICE RESPONSE AND VOICE SERVER - A voice response method and a voice server. The method comprises: obtaining a voice service request and transforming the voice service request to a text service request; obtaining corresponding voice response data and visual response data according to the text service request; and transmitting the voice response data and visual response data. | 09-25-2008 |
20080247520 | SYSTEM AND APPARATUS FOR MANAGING CALLS - A system and apparatus for managing calls to voice mail is disclosed. A system that incorporates teachings of the present disclosure may include, for example, a voicemail system having a controller element that receives a call redirected away from a targeted communication device without providing the targeted communication device notice of the call responsive to a voicemail redirection request supplied by signaling information associated with the call. Additional embodiments are disclosed. | 10-09-2008 |
20080260115 | SYSTEM FOR SYNCHRONIZING TELEPHONES AND ELECTRONIC DISPLAYS - A content server delivers video segments to various on-site modules for display at the respective on-site modules according to respective schedules. The on-site modules may, for example, be located in coffee shops, convenience stores, sandwich grottos, and other establishments where customers are known to wait in line. The on-site modules also display call-in instructions, including a telephone number and a code. When a user places a call to a designated number and enters the code, an audio server determines the state of progression of the video, and begins synchronized audio playback over the caller's telephone. | 10-23-2008 |
20080298560 | APPARATUS SYSTEM AND METHOD FOR WEB-BASED PHONE SERVICES - An apparatus, system, and method are disclosed for providing web-based phone services. Phone calls are initiated by a user control on a web page. A calling module uniquely identifies the telephone call and initiates calling by a dialer. Once the telephone call is established, auxiliary functions such as call monitoring, recording, transfer, or conference calling may be initiated for the call. Additional controls corresponding to the auxiliary functions may provided on the web page or a related web page. The web pages used to provide the user controls may stateless web pages. | 12-04-2008 |
20080298561 | Web-call method - The present invention provides a web call method so that when a user uses a personal computer to make an Internet call, the user just inputs a web address through browser instead of key in telephone number by keyboard. It comprises steps as below: | 12-04-2008 |
20080304635 | USER INTERFACE ARCHITECTURE AND PROTOCOL FOR RICH CLIENT CONTROLLED VOICEMAIL - Systems and methods that control a voice mail experience from a client side of a voice mail server system and enhance features thereof. A dynamic voice mail user interface can change based on what predetermined activity the user engages in. Moreover, a field component further enables a caller to identify characteristics of the voice mail. An XML based protocol empowers a client application to control state of the voice mail system, wherein a session Initiation Protocol (SIP) INFO request or response can carry out voicemail control command, result and event. | 12-11-2008 |
20080304636 | System and method for providing telephonic access to an audio stream - System for providing telephonic access to an audio stream comprises an audio transmitting apparatus for transmitting the audio stream from its audio source output to a telephone network, and providing more and more control signals for operating more and more audio source controls. A system for providing telephonic access to an audio stream comprises a computer connected to or integral with a first telephone modem, an internet connection, an accessor, an audio stream generator, an audio source output, a controller, and a DTMF interface device for passing the audio stream from the audio connection to a telephone network. System for providing telephonic access to an audio stream comprises one or more audio transmitting apparatuses, a multi switch, a telephone switch, and an audio stream server. | 12-11-2008 |
20090010401 | METHODS FOR PROVIDING ANONYMOUS WEB BASED CALLING - A method of providing anonymous web based calling, the method comprising the steps of: providing a web page having an embedded call icon associated with a destination phone number; providing an initiating user, wherein the initiating user clicks on the embedded call icon; calling the initiating user; playing an advertisement to the initiating user; and calling the destination phone number to provide an anonymous phone connection between the initiating user and the destination phone number. | 01-08-2009 |
20090022291 | SYSTEMS, METHODS AND COMPUTER PRODUCTS FOR INTERNET PROTOCOL TELEVISION MESSAGE WAITING INDICATION - Systems, methods and computer products for Internet Protocol Television message waiting indication. Exemplary embodiments include a method for providing messages to an Internet-Protocol-enabled device, the method including receiving a communication that a message to a recipient party has been deposited in a message infrastructure, mapping a recipient party message address to an Internet Protocol-enabled device address of the recipient party, retrieving sending party identification information and sending a message waiting indication to the Internet Protocol-enabled device address. | 01-22-2009 |
20090034695 | Third Party Call Control - One embodiment of a method for controlling disposition of a call comprises detecting an incoming call to a network station; checking for an active instant messaging session for the network station; and if the active instant messaging session exists, sending an instant message to the network station with call disposition choices with regard to the incoming call. Other methods and systems are also provided. | 02-05-2009 |
20090034696 | MECHANISM OF DISTRIBUTING VOICE CALL USING EMAIL DISTRIBUTION GROUPS - The claimed subject matter provides a system and/or a method that facilitates routing an incoming data communication in connection with unified communications. A unified communications component can employ unified communications for a data communication with an email data communication mode, a voice data communication mode, an instant messaging data communication mode, and a voicemail data communication mode. A distribution component can automatically route the data communication to an entity utilizing a distribution group, the distribution group includes at least one entity with a public switched telephone network (PSTN) number and a session initiation protocol (SIP) uniform resource identifier (URI). | 02-05-2009 |
20090041213 | System and method for transferring voice messages - Disclosed herein are a system and method for transferring voice messages. The system includes a voice message server. When a voice message and called terminal information are transmitted from a calling terminal, the voice message server stores the voice message, searches for a connection route to the called terminal with reference to the called terminal information, and transmits a reception request signal to the called terminal. Furthermore, when the called terminal responds to the reception request signal, the voice message server reproduces the voice message. Furthermore, when the called terminal does not respond to the reception request signal and the reception request signal is forwarded to a different receiving object, the voice message server checks whether the route of the reception request signal has been changed and interrupts the transmission of the voice message. Accordingly, an additional communication charge may be avoided. | 02-12-2009 |
20090041214 | System and method for IVR analysis - In one embodiment, a system and method is illustrated as including generating log information relating to a telephone call, the log information including a number called and a value representing the duration of the telephone call, retrieving script information relating a computer script from a database, the script information including an identifier for the computer script, and an identifier for a component contained in the script, and storing the log information and script information into an On Line Analytic Processing (OLAP) database. | 02-12-2009 |
20090041215 | System and method for IVR development - In one embodiment, a system and method is illustrated as including creating a visual script containing a component that includes at least one of a function component, a decisional component, a speak component, and a capture component, and converting the visual script to a computer script. Further, this system and method may include retrieving a computer script from a pre-populated database, the computer script containing at least one component and being formatted using a language including at least one of an IVR-XML and a character delimited flat file, and generating training data using the computer script, the training data formatted as a linear computer script. | 02-12-2009 |
20090052637 | System and method for storing and reading answers and records of telephone voice via internet - In a system and a method for storing and reading answers and records of telephone voice via Internet, the system is built among a local telephone, a network device, a public switched telephone network (PSTN), an Internet, a server and a database. The network device is connected to the local telephone, PSTN and Internet. The server is connected to the network device via the Internet. If the local telephone and the PSTN establish a telephone connection, the network device will read a phone content and transmit and save the phone content to the server. If an incoming call is not picked up by the local telephone within a predetermined time or a predetermined number of rings, the network device will read a response content pre-stored in the server and reply the call via the PSTN, and transmit and store the message content transmitted from the PSTN to the server. | 02-26-2009 |
20090052638 | Provisioning Unified Messaging System Services - In a particular embodiment, a system includes a messaging system configured to provide a messaging service. The messaging system includes a centralized Internet Protocol switching network, an Internet access subsystem, a voice access subsystem, a mail subsystem and a storage subsystem. One or more of the subsystems may be coupled to the centralized Internet Protocol switching network via one or more communication links integrated with and internal to the messaging system. | 02-26-2009 |
20090060149 | AUTOMATED TELEPHONE NOTIFICATION SYSTEM USING VOICE OVER INTERNET PROTOCOL (VoIP) - A system or method for automatic telephone notification using Voice over Internet Protocol (VoIP) includes a data portal having a web interface or portal software to connect to a master server. The data portal accesses a client's database and generates a customer list that includes customer records. A master server receives recorded messages from a remote location through an Interactive Voice Response (IVR). The master server also communicates instructions for placing alert message telephone calls to customers on the list. A call server array has multiple servers in communication with the master server and a VoIP network. The call server array receives instructions from the master server, and places alert message telephone calls according to the instructions communicated from the master server. The server array broadcasts calls over a VoIP network to customers. | 03-05-2009 |
20090060150 | Extending originating capabilities of a subscriber to devices in any telephony network - An exemplary method provides access to call origination features contained in an internet protocol multimedia subsystem (IMS) for a subscriber of the IMS who originates a call request from customer premises equipment (CPE) outside of the IMS. The call request is received at a public service identity (PSI) server in the IMS with a phone number to which the call request is routed. An IMS internal desk number is retrieved based on the number of the outside CPE. A first modified call request is transmitted from the PSI server to a telephony application server (TAS) identifying the IMS internal desk number as a request universal resource identity (RURI). Call origination treatment as specified by the subscriber is performed by the TAS. The first modified call request is processed by the TAS to form a second modified call request in which the RURI is a number of a destination party and a P-asserted identity (PAID) is the IMS internal desk number such that the second modified call request appears as if it was initiated from a phone within the IMS. The second modified call request is transmitted to a node in the IMS for further processing and ultimately termination at the destination party. | 03-05-2009 |
20090067591 | APPARATUS AND METHOD FOR MANAGING A NETWORK - A system that incorporates teachings of the present disclosure may include, for example, a network element having a controller to obtain network information associated with establishing a network among a group of communication devices, and provide the network information to a plurality of network set-up devices removably connected to the network element, where each of the plurality of network set-up devices is connectable with a communication device of the group of communication devices to provide at least a portion of the network information to the communication device, and where the network is established based at least in part on the at least a portion of the network information. Other embodiments are disclosed. | 03-12-2009 |
20090067592 | Method And System For Associating Related Messages Of Different Types - Associating related messages of different types at a client device includes receiving user input via a user interface of a client device. The user input is for associating a first message of a first type with at least one other message of a different type. A common session ID is associated with the first message and the at least one message of a different type. The first message is sent with the associating common session ID according to a first messaging protocol corresponding to the first message type. The at least one message of a different type is sent with the associating common session ID according to a messaging protocol different than the first messaging protocol and corresponding to the at least one message of a different type. The message types consist of voice, email, SMS, MMS, FTP, and HTTP. | 03-12-2009 |
20090097619 | SYSTEM AND METHOD FOR CONVEYING END-TO-END CALL STATUS - A system that incorporates teachings of the present disclosure may include, for example, a Unified Messaging System having a controller element to submit to a Calling Card Server (CCS) over a primary call leg a Session Initiation Protocol (SIP) SUBSCRIBE message requesting outdial event notification for a call placed on a secondary call leg responsive to a reply of a voicemail message, and receive over the primary call leg a SIP NOTIFY message from the CCS indicating outdial events associated with placing the call over the secondary call leg. Additional embodiments are disclosed. | 04-16-2009 |
20090097620 | System and Method for Processing Voicemail Messages Remotely Over A Network Connection - According to one embodiment of the invention, a method comprises establishing communications between a web server and a voicemail system, and thereafter, controlling processing of content stored within the voicemail system by a computing device. The computing device is remotely located from the voicemail system and in communication with the web server. | 04-16-2009 |
20090103691 | System for Supporting Analog Telephones in an IP Telephone Network - An integrated VoIP phone that seamlessly integrates POTS phones and IP phones is provided. In an embodiment, the integrated VoIP phone includes a Session Initiation Protocol (“SIP”) registrar, a SIP session border control (“SBC”), a SIP proxy, a SIP feature server, a SIP-PSTN gateway, a user interface and VoIP telephony functionality found in traditional VoIP phones. In an embodiment, the integrated VoIP phone includes one or more analog telephone adaptors. Other VoIP entities, such as FXS adaptors, register themselves with the integrated VoIP phone through the SIP SBC. These other entities appear as extensions on the integrated VoIP phone and the outside network will only directly communicated with the integrated VoIP phone. | 04-23-2009 |
20090129567 | CALL PROCESSING IN A VOICEMAIL SYSTEM - A system that incorporates teachings of the present disclosure may include, for example, a method that involves receiving an indication that communications with a subscriber have been interrupted while engaged in voicemail processing, and recording a pointer to a last state of voicemail processing. Additional embodiments are disclosed. | 05-21-2009 |
20090147931 | Instant Messaging and Voice Mail Integration - A method of enabling a user of an instant messaging client to forward an audio recording to another person via his or her instant messaging client is disclosed. The recipient's instant messaging client then inquires whether the recipient would like to hear the audio recording immediately. If the recipient answers yes, then the audio recording is played for the recipient through the instant messaging client. In contrast, if the user answers no, or is “unavailable,” or does not answer at all, the instant messaging client forwards the audio recording a voice mailbox associated with the recipient for later retrieval in well-known fashion via a telephone. This invention is particularly advantageous when the recipient is engaged in a telephone call when the audio recording arrives because it enables the recipient to hear the message immediately and without having to access the voice mail system while engaged in call. | 06-11-2009 |
20090154665 | AUTHENTICATED AUDIOGRAPHS FROM VOICE MAIL - Aspects of the present invention relate to improved systems and methods adapted for receiving and storing a voice recording and transmitting the recording to an Internet social networking website. The method and systems of the present invention include receiving a voice recording at a server from a telecommunications client, associating the voice recording with an identification datum related to the origin of the voice recording, and storing the voice recording with the associated identification datum on the server. A server may receive a request from a user using a second telecommunications client to send the stored voice recording to a social networking website. The user may be presented with a menu of social networking websites. The server may receive a social networking website selection from the user and the identification datum from the user. The stored recording may be retrieved based at least in part on the identification datum, and the stored voice recording sent from the server to a second server that is associated with the social networking website selected. | 06-18-2009 |
20090190728 | System and Method for Providing Audible Spoken Name Pronunciations - A system and method for providing a user with an accurate audible pronunciation of a person's name in a non-call environment using the spoken name pre-recorded and saved at the person's Voice Mail system is described herein. An Application Server can obtain an audio file of a person speaking his or her name for the external Voice Mail System to which he or she subscribes, and provide the audio file to a User requesting to hear an accurate pronunciation of the person's name. The Application Server can provide this spoken name pronunciation feature as part of a Directory Information Service, talking call waiting feature, or to other Online Applications. | 07-30-2009 |
20090220059 | DEFINING THIRD-PARTY VOICE MAIL ACCESS NUMBERS IN VIEW OF LATA BOUNDARIES - A method may include selecting a voice mail out-dial access number corresponding to a local access transport area (LATA) boundary, storing the voice mail out-dial access number on a voice mail system, and providing, by the voice mail system, voice mail out-dial service based on the LATA boundary associated with the voice mail out-dial access number. A method for providing toll-free access to the voice mail system that may be used by customers from both on-network and off-network end points. | 09-03-2009 |
20090268885 | METHOD AND SYSTEM FOR CENTRALIZED RECORDING IN A DISTRIBUTED ENVIRONMENT - A system and method for central recording of telephone calls are provided. The method may include transferring a telephone call from a session border controller (SBC) to a contact center and to a central recording unit, transferring of CTI information from the contact center to the central recording unit, associating the CTI information to the telephone cal and determining by the central recording unit whether to record the call. | 10-29-2009 |
20090279676 | SYSTEMS AND METHODS FOR DELIVERING COMPUTER IMPLEMENTED VOICEMAILS - A computer implemented method of sending a voicemail, the method comprising the steps of: providing a first user having a first user ID associated with a first phone number; accepting an voicemail request from the first user containing at least one email address; receiving in a computer based system the voicemail request and the computer based system places a telephone call to the first phone number; playing an advertisement to the first user; recording a voicemail from the first user; and emailing an email containing at least one word of transcribed text from the voicemail to the email address. | 11-12-2009 |
20090290693 | CONVEYING CALL SUBJECT MATTER WITH VOICE DATA - Embodiments are configured to provide information associated with a communication event to a communication party. In an embodiment, components of a communication system operate to provide a recorded call subject to a receiving party as part of a communication event. In one embodiment, a communication device can be used to record, package, and transmit subject matter as part of a communication event, wherein the recorded subject matter can be used to inform a receiving party of a communication subject. | 11-26-2009 |
20100020947 | SYSTEMS AND METHODS FOR PROVIDING VOICEMAIL FEATURES IN A VOIP SYSTEM - A distributed VoIP system includes a first switch coupled to a network and configured to provide voicemail features to a first group of one or more users. The system also includes a voicemail server coupled to the network. The voicemail server is configured to provide voicemail features to a second group of one or more users. The first switch is configured to store voicemail data associated with only the first group, and the voicemail server is configured to store voicemail data associated with both the first and second groups. | 01-28-2010 |
20100020948 | Method and Apparatus For Voice Interactive Messaging - An audio indication of a recipient for a message is received, the message to be sent by a user to the recipient. An electronic database is searched for the recipient. When the recipient is found in the electronic database, information is determined from the electronic database concerning the recipient. An audio prompt is formed including at least some of the information concerning the recipient that was obtained from the electronic database. | 01-28-2010 |
20100027769 | GLOBAL TELECOMMUNICATIONS NETWORK PROACTIVE REPOSITORY, WITH COMMUNICATION NETWORK OVERLOAD MANAGEMENT - A proactive repository stores authenticated information regarding Entities and their properties. A set of conditions and policies is associated with the information in the repository. These conditions govern the release of information to an authorized recipient. Release conditions include various forms of activation, such as activation of emergency services dispatch, a change in condition of a public utility, a change in geophysical or meteorological conditions, etc. At least one responsible third party can authenticate Entities, agents agencies and the like, validate associated credentials, and store received information in the repository. A first proactive repository can be stored within a second proactive repository. A proactive repository can provide the facilities of a multi-modal notification delivery system. | 02-04-2010 |
20100040208 | Methods and Systems for Releasing a Voice Mail System from a Communication and Further Processing the Communication - Methods and systems relating to a communication in an Advanced Intelligent Network from a caller to a subscriber's directory number where the communication has been terminated to a voice mail system (VMS) instead having been terminated to the subscriber's directory number. The methods and systems transfer the communication from the VMS so the VMS is no longer involved in the communication. A message indicating a release of the communication by the VMS is generated. The message also indicates an action to be taken regarding the communication such as a transfer to a different number. The action and related information may be provided in a remote operations parameter of a GR-1129 message. In response, directions are provided to carry-out the action. As a result, the communication is released from the VMS, and is acted upon without further involvement of the VMS. | 02-18-2010 |
20100067668 | INTEGRATING TELEPHONY AND VOICE MAIL ROUTING - A data processing system comprises call processing logic comprising a voice mail subsystem, or a call management subsystem configured to process voice-over-IP (VoIP) calls, or both a voice mail subsystem and a call management subsystem; service advertisement logic coupled to the call processing logic and operable to send one or more service advertisement messages by unicast to a remote peer data processing system that is also configured with compatible service advertisement logic, wherein the remote peer data processing system is located in a different LAN segment than the data processing system; and each service advertisement message comprises one or more network addresses associated with the call processing logic, and one or more data sets each comprising an identifier value, a first value that indicates that the identifier value is associated with a telephone extension, and a second value that indicates that the identifier value is associated with a voice mailbox. | 03-18-2010 |
20100067669 | Personalized Web Based Integrated Voice Response System (Celebritiescallyou.com) - To offer clients the unique ability to send a message from their favorite celebrity to their friends, family, and loved ones that is completely custom and personalized to sound as if that celebrity was actually calling them. Provisioned caller ID feature so the celebrities name will appear on the handset when the call is being delivered. | 03-18-2010 |
20100091958 | AUTO BLOCK AND AUTO DISCOVERY IN A DISTRIBUTED COMMUNICATION SYSTEM - A voicemail system enabling various components of the voicemail system to be distributed geographically yet operate as a seamlessly integrated system is disclosed. A signal gateway interfaces with a telephone network. In addition, one or more media servers interface with the signal gateway as well as the telephone network. The signal gateway is configured to block calls to malfunctioning media servers. The signal gateway monitors the media servers, and responsive to determining that a media server has malfunctioned, the signal gateway initiates auto-blocking such that the telephone network does not route calls to the malfunctioning media server. In addition, the signal gateway is configured to auto-detect a media server responsive to the media server being initialized. The voicemail system can include a variety of other elements, such as one or more system management units and one or more central data and message store systems. Each of the elements in the voicemail system communicate with each other over an internet protocol type network. Any functions in the various elements that require interfacing with the telephone network are simply handled through the signal gateway. | 04-15-2010 |
20100091959 | MANAGING ACCESS TO ELECTRONIC MESSAGES - An electronic messaging system enables delivery of a stored message to a substitute recipient if the original intended recipient fails to access the message. When a message is being stored, the message originator is asked whether the originator will authorize making the stored message available to a substitute recipient if the original intended recipient fails to access the stored message within a predetermined period of time following storage. If the message originator provides such authorization, a substitute recipient is identified. The identity of the substitute recipient and the conditions under which the message will be made available to the substitute recipient are stored in association with the message. The message originator may be authenticated before the message is stored. The substitute recipient may be authenticated before the message is retrieved from storage for delivery to the substitute recipient. | 04-15-2010 |
20100098224 | Method and Apparatus for Automatically Building Conversational Systems - A system and method provides a natural language interface to world-wide web content. Either in advance or dynamically, webpage content is parsed using a parsing algorithm. A person using a telephone interface can provide speech information, which is converted to text and used to automatically fill in input fields on a webpage form. The form is then submitted to a database search and a response is generated. Information contained on the responsive webpage is extracted and converted to speech via a text-to-speech engine and communicated to the person. | 04-22-2010 |
20100124316 | METHOD, APPARATUS, AND COMPUTER READABLE MEDIUM THEREOF FOR ENABLING AN INTERNET EXTENSION TO RING A CONVENTIONAL EXTENSION - A method, an apparatus, and a computer program product thereof for enabling an Internet extension to ring a conventional extension are disclosed. The apparatus comprises an SIP proxy and an RTP relay. The SIP proxy receives a calling request from the Internet extension, substitutes an exchange number for a conventional extension number comprised in the calling request, and transmits the substituted calling request to a gateway, so that the substituted calling request can be transmitted to a voice automatic machine via a telephone exchange. The RTP relay transmits the conventional extension number in DTMF format to the gateway. Thus, this invention enables the Internet extension to ring the conventional extension with lower hardware costs. | 05-20-2010 |
20100158216 | METHODS AND SYSTEMS FOR RINGTONE DEFINITION SHARING - A system comprises a ringtone originator, a ringtone sharing device, and a ringtone receiver. The ringtone originator (e.g., one or more of a personal computer, a mobile telephone, a PDA, or other computing device) allows a user to generate ringtone content using audio content stored locally. A ringtone definition, describing characteristics of the audio content and manipulations used to transform the audio content to the ringtone content, is generated and is sent to the ringtone sharing device. The ringtone sharing device (e.g., a server operated by a commercial service provider or a mobile telephone service provider) stores a plurality of ringtone definitions that can be accessed by the ringtone receiver. The ringtone receiver (e.g., one or more of a personal computer, a mobile telephone, a PDA, or other computing device) can download the ringtone definition and recreate the ringtone content. | 06-24-2010 |
20100232582 | SYSTEM AND METHOD FOR OUTBOUND CALLING FROM A DISTRIBUTED TELECOMMUNICATIONS PLATFORM - Outbound calling from a Voice eXtensible Markup Language (VXML) based voicemail system, which has distributed architecture, is disclosed. The voicemail system includes a media server, which is in communication with a telephone network. The media server includes multiple communication termination-link components, and the communication termination-link components are adapted to couple to trunks that extend to the telephone network. The media server also includes a network interface that is adapted to receive and provide communications to components of the telecommunications platform. The media server also includes a link-selector, a browser module, and a processor. The link-selector is adapted to select a given communication termination-link component from the plurality of communication termination-link components. The browser module is adapted to provide a browser session, which is associated with the given communication termination link, and the processor implements the link-selector and the browser module in responsive receiving an outbound notification via the network interface. | 09-16-2010 |
20100232583 | System and Method for Message Storage Assurance in a Geographically Distributed Voice Messaging System - A voice messaging system comprises a common message store, a local data store located remotely from the common message store, and a media server. The media server is operable to receive a call directed to a number serviced by the media server, prompt the user for a voice message, direct the voice message to the local data store for temporary storage, notify the common message store that the voice message is present in the local data store, respond to a request to transfer the voice message to the common message store, and direct the local data store to erase the message upon receipt of a communication from the common message store that the voice message was successfully saved. | 09-16-2010 |
20110026691 | STATE-BASED MANAGEMENT OF MESSAGING SYSTEM JITTER BUFFERS - Buffering is made more efficient by resizing a jitter buffer based, for example, on a user's location within a TUI. To illustrate how this might be implemented in a TUI-based system, assume that two jitter buffer sizes are available: a larger one for voice and a smaller one for DTMF. Assume that the ability to select the buffer size is software-controllable. By virtue of the TUI structure, the initial state for a communication session could be a buffer size appropriate for DTMF. Since the messaging system may provide an audible beep whenever it's appropriate for a user to speak, the same sub-routine within the TUI code that triggers the beep could also command the buffer management mechanism instructing it to size the buffer for voice. Any subsequent DTMF entry or other event indicating that voice input has been terminated could cause the buffer to resize appropriately for DTMF. | 02-03-2011 |
20110038467 | VOICEMAIL SERVER MONITORING/REPORTING VIA AGGREGATED DATA - A device receives, from a voicemail server, log information associated with voicemail transactions performed by the voicemail server, and determines data elements, of the log information, to be aggregated. The device also aggregates the determined data elements of the log information, determines a time period to provide the aggregated log information to a database for storage, and provides the aggregated log information to the database at the determined time period. | 02-17-2011 |
20110044435 | System and Method For Integrating Runtime Usage Statistics With Developing Environment - A self-help application such as in an interactive voice response (IVR) platform serving users is enabled for providing an integrated development (IDE) and monitoring environment. This provides real-time reporting and analysis on user behavior, application performance and transaction success. The application is coded in software objects (VoiceObjects) specific to the context of the application. These are pre-built objects that include dialog components, resource management, logic, actions, layer and business tasks. This object-oriented approach uncouples the underlying technology from the application and allows designers to build user-friendly applications. In one embodiment, Java or VoiceXML codes are generated dynamically from these objects and executed by a browser in the IVR. A set of core metrics is defined for each object type as well as configurable levels for these metrics. Data associated with individual objects are collected, aggregated, analyzed and displayed in context by the IDE. | 02-24-2011 |
20110091023 | ROBUST VOICE BROWSER SYSTEM AND VOICE ACTIVATED DEVICE CONTROLLER - The present invention relates to a system for acquiring information from sources on a network, such as the Internet. A voice browsing system maintains a database containing a list of information sources, such as web sites, connected to a network. Each of the information sources is assigned a rank number which is listed in the database along with the record for the information source. In response to a speech command received from a user, a network interface system accesses the information source with the highest rank number in order to retrieve information requested by the user. | 04-21-2011 |
20110206191 | METHOD OF POSTING A VOICE RELATED MESSAGE ON A REMOTELY ACCESSIBLE NETWORKING PAGE - A method of posting a voice related message on a remotely accessible networking page includes receiving, at a data center, a voice connection from a communications device. An account on the remotely accessible networking page that is associated with the voice connection is identified at the data center. A voice post is generated during or from the voice connection. Via the data center, the voice post is associated with the remotely accessible networking page so that the voice post is associated with the identified account. | 08-25-2011 |
20110222674 | METHOD AND SYSTEM FOR RECORDING AN AUDIO MESSAGE - The system and method of the present invention allows a customer to contact a vendor in person at a vendor's store or via a telephone or online through an internet connection to the vendor's computer for the purpose of adding a personalized voice message to a gift. The customer is directed to the vendor's computer which instructs the customer through a series of record-playback-rerecord-save commands until the customer's message is captured by the vendor's computer in a digital format. The voice message is saved in an audio file such as a .wav or .mp3 file and tagged with a unique identifier assigned by the system and associated with a unique order. The vendor can then download the audio message from the computer to a greeting card, gift, or the like using a direct connection from the computer to a small playback unit manufactured into the card, gift, or the like. The direct connection can be a USB cable, or other suitable connection between the computer and the playback device. The card, gift, or the like with the playback device incorporated therein and the sender's message downloaded into the playback device is delivered to the recipient, who can then activate the playback device such as by manual pressure on a button to play the customer's greeting. | 09-15-2011 |
20110228917 | LIMITED CONTACT TELEPHONIC JOUNALING - Systems and methods of the present invention provide for recording, accessing, responding to and archiving an audio journal stored in a dedicated voice mailbox via telephonic communication. A first user may dial a number and record a journal entry each week from a telephone or cell phone into a provided dedicated voice mailbox. A second user may access the dedicated voice mailbox where no direct phone connection with the first user is possible and respond with an appropriate reply message. | 09-22-2011 |
20110228918 | REAL-TIME MEDIA BROADCASTING VIA TELEPHONE - Disclosed are systems and methods for live broadcasting of one or more media streams, such as audio streams, via the internet such that it is accessible substantially by a number of listeners at a number of locations. Said system is operable such that the contents of each of said one or more media streams can originate from a call or other communication from a conventional telephony device which does not require internet connection. | 09-22-2011 |
20110235786 | VOICE OVER IP TELEPHONE RECORDING ARCHITECTURE - A method and system is disclosed for on-demand recording of a voice session by a telephone recording device in a telecommunication network. After establishing a voice session between the telephone recording device and at least one communication device, a user of the telephone recording device may instruct it to store voice data during the voice session so long as the voice session has not been terminated. During the voice session, the telephone recording device processes and transmits the voice data to and saved at a storage server without going through a centrally located exchange device, wherein the saved voice data is available for on-demand replay. | 09-29-2011 |
20120008753 | SUPPORTING DOMAIN VARIATION WITHIN A CLOUD PROVIDED MULTITENANT UNIFIED COMMUNICATIONS ENVIRONMENT - A computer-implemented method of email processing within a multitenant unified communications environment includes receiving, at a first email system component that is a sub-component of a unified communications system, an email that is addressed to a recipient by way of a delivery address that includes a first domain identifier. Based at least in part on the delivery address, a second delivery address associated with the user is identified. The second delivery address does not include the first domain identifier but does include a second domain identifier that is different than the first domain identifier. The email is automatically sent to the second delivery address. | 01-12-2012 |
20120076280 | ENHANCED UNIFIED MESSAGING SYSTEM WITH A QUICK VIEW FACILITY - This invention provides an enhancement to messaging systems by providing a message notification feature which allows a user to manage only new messages for which a notification has not yet been cleared without having to access or download the entire set of messages. This management may be performed in single window that operates in conjunction with an application associated with the messaging system. The notification management permits manipulation of the message notifications without influencing the status of the messages themselves, while providing access to the data contained in these messages. This addresses the needs of those users who frequently check their incoming communications queues and need to determine very quickly which items need urgent attention and which ones can be deferred. The present invention further provides specific functionalities for handling a particular message when it does need urgent attention. | 03-29-2012 |
20120170723 | Methods And Systems For Selecting A Buddy From A Buddy List And For Placing Call To A Buddy - There is described a provides a method for selecting a buddy with which a user wants to connect. The buddy having a buddy identification being listed in a pre-identified group of Internet-accessible destinations. The user using a user telephone means to which is associated identification information. The method comprises: initiating a call from the user telephone means to an Internet-enabled computing device, the call having associated thereto calling line identification (CLID) information; comparing the CLID information to the user telephone means identification information; validating the CLID information using the comparison upon positive validation, the user providing the buddy identification; consulting the pre-identified group of Internet-accessible destinations for a match between the buddy identification and one of the Internet-accessible destinations; and advising the user of a successful or unsuccessful match. Alternatively, a call is placed to a party which does not necessarily belong to a pre-identified group of Internet-accessible destinations. | 07-05-2012 |
20120219127 | Method and system for implementing aggregate endpoints on IMS networks - A method and system are adapted to provide telephony services to aggregate endpoints on an Internet Protocol Multimedia Subsystem (IMS) network. The method includes assigning one or multiple PUIDs for surrogate registration purposes during the provisioning of the aggregate endpoint, performing reliable surrogate registration on behalf of the aggregate endpoint, allowing multiple SBCs to perform surrogate registrations independently for the same aggregate endpoint to achieve reliability, and providing reliable connection from an IMS core to the aggregate endpoints via multiple S/BCs. The system includes one or more Session Border Controllers (S/BC), at least one set of Call/Session Control Functions (CSCF), and an HSS operatively coupled together. | 08-30-2012 |
20120275579 | Voice Message Communication Method and System - A system is disclosed which provides communication of recorded voice messages over a network among a plurality of users having voice communication devices. The system has a voice message server connected to the network, which includes a receiver which receives from a sending user's communication device a voice message signal including a header component and a recorded voice message component is stored at the server in association with the corresponding header. The header component identifies the sending user and an intended recipient user, and it is transmitted to the communication device of the intended recipient identified in the header component. The corresponding voice message component is transmitted to the recipient user's communication device in response to the recipient user's communication device requesting it. The recipient user may send a responsive voice message to the server addressed to the sending user. | 11-01-2012 |
20120281820 | METHOD FOR PROCESSING A WIRELESS OR LAND LINE CALL FROM A TELEPHONE CALLER OVER A PSTN NETWORK THROUGH AN IVR TO PERMIT DELIVERY OF SMS TEXT SHORT MESSAGES OR MMS INFORMATION INCLUSIVE OF VIDEO TO A MOBILE DEVICE OF THE CALLER WHILE THE CALL IS BEING PROCESSED OR PLACED ON HOLD - A method for processing a wireless or land line telephone call from a telephone caller over a public switched telephone network (PSTN) through an IVR system for providing control to the called party for delivering SMS and/or MMS messaging to a mobile device of the caller while the call is being processed or is placed “on-hold” which may include logging of demographic information of the caller derived from the 10 digit number to form a demographic profile of the caller to differentiate and classify the caller based on the caller's demographics. | 11-08-2012 |
20130142318 | PEER-TO-PEER TELEPHONY RECORDING - System and method for recording communication sessions in a peer-to-peer communication networks. A conference call may be established between an external end-device, a target agent end-device of a call center and a recorder over a peer-to-peer communication network. After the conference call is established, the recorder may receive media transferred between the external end-device and the target agent end-device and record that media. | 06-06-2013 |
20140270118 | METHOD AND APPARATUS FOR FAIL-SAFE CONTROL OF RECORDINGS - A method for fault-tolerant recording of calls of a PBX, comprising concurrently receiving metadata of calls of a PBX by a plurality of computerized apparatuses, generating unique identifiers for each of the calls such the unique identifiers that are common between the plurality of the computerized apparatuses, activating a first computerized apparatus to control recordings of contents of the calls and assigning the recording with the unique identifiers respective to the calls, operating the computerized apparatuses to receive feedbacks of activities of the recordings, where the feedbacks comprise the assigned unique identifiers and in case of a failure of the first computerized apparatus, activating a second computerized apparatus to maintain the recordings that were controlled by the first computerized apparatus. | 09-18-2014 |
20140270119 | SYSTEM AND METHOD FOR PROVIDING CONTACT CENTER SERVICES IN A HYBRID OPERATIONS ENVIRONMENT - A system and method for providing contact center services in a hybrid operations environment. A first controller in a first operations environment is configured to receive a first message for establishing a media session, and transmit a request for media service. A media controller in a second operations environment is configured to provide media to a target device during the media session in response to the request; receive during the media session a second message from the first controller; and control the media based on the second message from the first controller. | 09-18-2014 |
20150036807 | Methods and Systems for Remotely Recording and Managing Associated Recorded Files & Electronic Devices - The present disclosure provides a method and a system for remotely recording and managing the recorded files, especially for providing such cloud services via a network system, especially a telecommunication system. Images, voices, videos or other data sensed from the environment will be received from an electronic device, transmitted to a remote server and recorded as a file in the server. The recorded file can be retrieved by generating a unique address for the recorded file and sending the unique address to the electronic device or any other assigned address. Any computer can download the recorded file by visiting the aforementioned unique address. Therefore, a cloud based service of remote recording and managing recorded files is provided in the present disclosure. In addition, mechanisms for registration and payment of the aforementioned service are also provided in the present disclosure. | 02-05-2015 |
20150358462 | METHOD AND SYSTEM FOR PROVIDING COMMUNICATION CONTROL FUNCTIONALITY AT A REMOTELY LOCATED SITE USING A DISTRIBUTED FEATURE ARCHITECTURE - A method for providing communication control functionality at a remotely located site using a distributed feature architecture which provides communication features and data records to an Enhanced Network User (ENU). The ENU connects to a Distributed Feature Network (DFN) in order to gain access to communications features contained in the DFN. Based on the type of communication requested, one or more feature boxes are created in order to implement the requested communication. | 12-10-2015 |
20160044176 | Converged Voice Mail Services - Novel tools and techniques for providing enhanced services to telephone subscribers with multiple telephone lines, which can include one or more traditional telephone lines, wireless telephone lines, Internet protocol-based telephone lines, and/or the like. For example, certain tools can provide a subscriber with a unified voice mailbox for a plurality of the subscriber's telephone lines. In some cases, the subscriber does not need to check multiple voice mailboxes (each associated with one of the subscriber's telephone numbers) in order to ensure that the subscriber has received all messages intended for that subscriber. Instead, any incoming call on any of the subscriber's lines can be routed to a converged voice mailbox for easy retrieval by the subscriber of all messages from one location. Some tools employ a VoIP switch to handle routing of the incoming call to the correct voice mailbox. | 02-11-2016 |
20160119480 | METHOD FOR REDIRECTING A CALL TO AT LEAST ONE MESSAGE DEPOSIT SERVER - The present invention relates to a method for redirecting a call to at least one message deposit server chosen beforehand, when a call being set up is being transferred from a first terminal to a second terminal, the transfer being carried out by means of a first signaling message containing a value representative of a number of transfers of the call, referred to as the “forwarding field”, the method being such that it includes the steps of: assigning to the forwarding field of the first signaling message a first value greater than or equal to a threshold, the threshold corresponding to a value starting from which the transfer of a call is not allowed by the network; transmitting the first signaling message to the second terminal; and upon receiving a message indicating a failure to set up the call with the second terminal in response to the first signaling message, assigning to the forwarding field of a second signaling message a second value less than the threshold; and transmitting the second signaling message to the at least one chosen deposit server. The invention also relates to a server and a terminal comprising a device suitable for implementing the method according to the invention. | 04-28-2016 |
20160205261 | SYSTEMS AND METHODS FOR PLAYING RECORDED ANNOUNCEMENTS | 07-14-2016 |