| Class / Patent application number | Description | Number of patent applications / Date published |
|---|
| 379880110 | Display of message related information | 30 |
| 20090003540 | AUTOMATIC ANALYSIS OF VOICE MAIL CONTENT - A device receives an audio voice mail message, converts the audio voice mail message to a text voice mail message, analyzes the text voice mail message for voice mail information, and provides the voice mail information associated with the audio voice mail message to enable review of the voice mail information. | 01-01-2009 |
| 20090022285 | Dynamic Voicemail Receptionist System - A voicemail receptionist system includes a memory and a processor. The memory can store data relating to one or more users. An incoming communication can be handled by the voicemail receptionist system and provided with functionality based upon a user's preferences, for example. The data stored by the voicemail receptionist system can be updated at any time, or automatically updated upon updating of the data, or upon occurrence of a trigger event. Voicemail receptionist functionality can include standard voicemail system functionality as well as functionality relating to email, text messaging, MMS messaging, calendar features, schedule announcements, location data, as well as other features. | 01-22-2009 |
| 20090086935 | Method and system for workgroup voicemail message - A method, system, and medium related to workgroup voicemail. The method may include receiving a workgroup voicemail for a call placed to a callable workgroup; providing a workgroup message waiting signal to a communication device associated with a member of the callable workgroup; and displaying a workgroup message waiting indication at the communication device associated with the callable workgroup member in response to the workgroup message waiting signal, the workgroup message waiting indication being distinct from a personal message waiting indication associated with the callable workgroup member. | 04-02-2009 |
| 20090092233 | Method of and System for Updating Mobile Telephone Contact List Entries - A mobile telephone and a method of updating mobile telephone contact list entries automatically sends a new contact information notification text message to selected contact mobile phone numbers. The mobile telephone automatically updates an entry in its contact list in response to receiving a new contact information notification text message from another mobile telephone. | 04-09-2009 |
| 20090154662 | MULTIMEDIA TERMINAL ADAPTER AND A MESSAGE PROCESSING METHOD - A multimedia terminal adapter connected with a user telephone includes a message recording module, a first notifying module, a second notifying module, and a message playing module. The message recording module records a voice message of the user telephone. The first notifying module signals a displaying module to produce a first indication so as to visually notify a user of the voice message. The second notifying module signals the user telephone to ring so as to audibly notify the user of the incoming voice message. The message playing module plays the voice message when a request for playing the voice message has been received. A message processing method of the multimedia terminal adapter is also provided. | 06-18-2009 |
| 20090154663 | SELF-PROVISIONING, NOTIFICATION, RETRIEVAL, AND SUBMISSION OF VISUAL VOICE MAIL - A method includes receiving from a visual voice mail (VVM) client a request to access VVM services and determining whether VVM services have been previously activated. The method further includes providing a negative response to the VVM client if it is determined that VVM services have not been activated and receiving, from the VVM client, a self-provisioning request to initialize VVM services. The method may also include configuring VVM services based on the self-provisioning request and providing, to the VVM client, an indication that VVM services have been configured. The method may additionally include providing notifications and retrieval of voice mail messages, and submitting voice mail messages from the user device. | 06-18-2009 |
| 20090175425 | Outgoing voice mail recording and playback - Systems and methods for enabling users to listen to outgoing voice mail messages are provided. These systems and methods record an audio file corresponding to a voice message being left by a user during an outgoing telephone call to a recipient, link the audio file to contact information associated with the recipient, and provide the user access to the audio file through, for example, playback of the audio included in the file. These systems and methods may be implemented through individual communications devices, such as an iPhone, through a telephone communications provider, or a combination of the same. | 07-09-2009 |
| 20090316863 | System and Method for Generating and Facilitating Comment on Audio Content - A computer-implemented system and method for generating audio content using a telephony system. The method includes receiving a telephone call initiation request through a computer implemented graphical interface, initiating a telephone call to a selected telephone number, recording at least a portion of the telephone call to generate audio content, and posting the generated audio content on the computer implemented graphical interface to allow one or more users to access the generated audio content. | 12-24-2009 |
| 20100226483 | A method of and a communications system for playing a message to a calling party - A method of and a communications system ( | 09-09-2010 |
| 20100272245 | JOIN-US CALL-LOG AND CALL-ANSWER MESSAGES - The present invention provides methods, devices, and systems for facilitating an ad-hoc conference. More specifically, a “join-us” concept is employed that links functionality in non-real-time messaging systems with real-time ongoing state of calls information in a communications network. This combines the spontaneity and security of an ad-hoc conference call with the join-as-you-can nature of messaging and reservation of conference bridges. | 10-28-2010 |
| 20100278319 | VOICEMAIL WITH DATA CONTENT - Techniques for attaching content to a voicemail are described. Content may be attached to a voicemail by storing the content and the voicemail in a common container or envelope, embedding the content at a location within the voicemail, tagging the content with an identifier identifying the voicemail, tagging the voicemail with a tag identifying the content and a location of the content on a network, or otherwise associating the content with the voicemail. A representation of the content to be attached to the voicemail may be visually displayed on a user interface of an originating telecommunications device before attaching the content to the voicemail. | 11-04-2010 |
| 20100322392 | METHOD AND APPARATUS FOR MANAGING TELEPHONE CALLS - A system and method for managing telephone calls is disclosed. The system includes a central controller that receives and processes telephone calls. The identity of a caller is first determined. Based on predetermined settings designated by an end user, a call is directed to one or more telephones of the end user. Preferably, the end user's telephones ring simultaneously. The user may answer any of his/her telephones and choose from among several options of how to handle the call. If the user chooses to answer the call, the call may be transferred to that telephone and the conversation may commence. | 12-23-2010 |
| 20110091021 | SELECTION AND INITIATION OF IVR SCRIPTS BY CONTACT CENTER AGENTS - Methods, devices and systems for selecting IVR script and initiating that IVR script are provided. More specifically, playback of an IVR script to a user of a client endpoint can be initiated by an agent at a content sharing endpoint selecting, dragging, and dropping a representation of that IVR script onto a representation of the voice communication session. After initiation of the IVR script, the agent can drop off of the call, leaving the IVR system to interact with the client endpoint without requiring further agent involvement. | 04-21-2011 |
| 20120020467 | RECIPIENT CONTROL OF SOURCE AUDIO IDENTIFIERS FOR DIGITAL COMMUNICATIONS - Enabling a recipient to control presentation of an audio identifier informing the recipient of an arrival of a digital communication from a sender in a communication session includes receiving a digital communication from a sender directed to a recipient. A sender-designated first audio identifier or sender-related information that identifies the sender to the recipient is accessed upon arrival of the digital communication. The first audio identifier or sender-related information is presented to the recipient contemporaneous with receipt of the digital communication. The recipient is able to specify, upon presentation of the first audio identifier or sender-related information, whether to enable subsequent presentation of the first audio identifier prior to or concurrent with receipt of a future digital communication from the sender. | 01-26-2012 |
| 20120045044 | PATIENT COMMUNICATION AND MONITORING METHOD AND SYSTEM - Described and disclosed is a system and method for routing and delivering medical phone messages efficiently in a hospital or clinic setting. The invention includes extending a call resource accessible to medical personnel and patients through an application programming interface and recording communications between users of the system. Messages may then be routed to an appropriate user. Employed is a dual-tone multi-frequency signaling system and setting a sample rate using a global parameter, sample rate and a frame size. The system and method have ability to leave a message mid-call based on the dual-tone multi-frequency signaling wherein the system leaves a generic message while the user is navigated to leave an actual voice message all in a “in-call” process that is transparent to the user. | 02-23-2012 |
| 20120140906 | System And Method For Monitoring An Automated Voice Response System - A system and method for monitoring an automated voice response (AVR) system is provided. An audio communication from a caller is processed by executing an AVR script with a plurality of instructions. A visual representation of the audio communication is presented to an agent substantially simultaneously with the audio communication based on the AVR script. The visual representation includes at least one field to be populated with information obtained from the caller and the information populated in the field can be updated by the agent. | 06-07-2012 |
| 20120148032 | System And Method For Prompt Modification Based On Caller Hang Ups In IVRS - In a method for use in Interactive Voice Response (IVR) systems, an IVR is configured such that voice prompts provided to a caller vary systematically and caller hang-up activity is attributed to the particular version of a prompt played to the caller. Voice prompt modifications are chosen based on how long the caller willingly listens to the voice prompt. A relatively short time listening to a prompt before hang-up, indicates dissatisfaction with that prompt. The system compares caller hang-up rates for each of the phrases in a prompt and chooses the optimum solution, which is the variant of the prompt with the longest caller listening time. Optionally, the system compares hang up rates to a threshold and contingent on that comparison chooses an alternative version of the prompt. | 06-14-2012 |
| 20120170721 | METHOD AND APPARATUS FOR PROVIDING PRIORITY INDICIA ASSOCIATED WITH A PLURALITY OF MESSAGES - A method and apparatus for displaying information about a message. A subset of audio messages is received based on a prioritized list of a plurality of audio messages. The prioritized list of audio messages is prioritized based on a first sender designated priority and a first recipient prioritization attribute corresponding to each of the plurality of audio messages. For each audio message in the subset, a first sender priority indicium indicative of the first sender designated priority of each audio message, and a recipient priority indicium indicative of a priority corresponding to the first recipient prioritization attribute of each audio message, are displayed. | 07-05-2012 |
| 20130022181 | SYSTEMS AND METHODS FOR VISUAL PRESENTATION AND SELECTION OF IVR MENU - Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory comprising a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the one or more destinations are grouped based on a plurality of categories of the IVR menus. Further the memory includes instructions executable by said processor for automatically communicating with the one of more destinations, and receiving at least one customization record from said at least one destination to store in the IVR database. | 01-24-2013 |
| 20130064357 | VISUAL VOICEMAIL (VVM) RECOVERY - One or more devices in a visual voicemail system voicemail notification messages indicating voicemails are available for a user of the visual voicemail system and distribute the voicemail notification messages to a network device. The one or more devices receive an indication of a backlog processing requests for the visual voicemail system and stop, based on the indication, distributing the voicemail notification messages to the network device. After the stopping, the one or more devices receive another indication that the backlog processing requests for the visual voicemail system no longer exists and resume, based on the other indication, distributing the voicemail notification messages to the network device. | 03-14-2013 |
| 20130266129 | METHOD AND SYSTEM FOR RECALLING A VOICE MAIL - A method and a system are provided for recalling a voice mail stored in a voice mail server. The method includes receiving, by the voice mail server, a request to recall the voice mail from a sender client device; performing a recall action on the voice mail, based on the received request; and notifying at least one of the sender client device and the recipient client device of a status of the recall action. | 10-10-2013 |
| 20130279666 | VISUAL VOICEMAIL MANAGEMENT - A voicemail message management system and method are provided. A list of voicemail messages is displayed on a screen such as a cellular telephone screen. Indicators specify whether messages are new, urgent, saved, not yet heard, and the like. Other attributes can also be displayed, including for example indications as to source of a message, message duration, date/time, caller, urgent or private, and the like. These indicators provide guidance to the user for selecting which messages he or she would like to hear at a given time. The user can listen to messages, delete them, move them, categorize them, and perform other operations in any order the user chooses. | 10-24-2013 |
| 20140003588 | COMMUNICATIONS PROCESS OF AN AUDIOVISUAL MESSAGE, AND COMMUNICATIONS SYSTEM | 01-02-2014 |
| 20140016761 | AUTOMATIC CLUSTERING AND VISUALIZATION OF DATA TRENDS - A method of monitoring activity in a contact center may include receiving a plurality of customer interactions; storing a plurality of textual records; grouping the plurality of textual records into a plurality of groups, wherein each of the plurality of groups is associated with an attribute of the associated customer interaction; and causing to be displayed a graphical representation of the plurality of customer interactions comprising a plurality of geometric shapes, where each of the geometric shapes is associated with a corresponding one of the groups; and each of the geometric shapes comprises an area on the display device that is proportional to a size of the corresponding one of the groups relative to sizes of the remaining groups. | 01-16-2014 |
| 20140192967 | ENHANCED VISUAL VOICE MAIL - In order to support Enhanced Visual Voice Mail (EVVM) technology in OMA standards that allow for voicemail retrieval via a plurality of devices for a single user, a method and apparatus for generating a notification that includes an old identification value (UID) for an old message, a new identification value (UID) for a new message, and optional additional information related to the notification; and transmitting, independent of an IMAP synchronization procedure with a first device, said notification to at least one other device that is different from the first device, has been conceived. | 07-10-2014 |
| 20140294163 | AUDIO RECORDING APPARATUS, AUDIO RECORDING METHOD AND AUDIO RECORDING PROGRAM - An audio recording apparatus that includes: an acquisition part that acquires a fragment data set indicating an action of a switchboard to a call, and an execution time of the action; a history generation part that generates a historical data set indicating a history of response states of an agent to one call, from a plurality of fragment data sets acquired; a talking storage part that stores audio recording data of talking of the agent; a display control part that causes a link display image to be displayed on a display unit, the link display image indicating a link to the corresponding audio recording data, in association with historical display of response states of the agent, based on the historical data set; and a replaying part that replays the audio recording data, when the link display image is selected. | 10-02-2014 |
| 20150010136 | SYSTEMS AND METHODS FOR VISUAL PRESENTATION AND SELECTION OF IVR MENU - Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory comprising a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the one or more destinations are grouped based on a plurality of categories of the IVR menus. Further the memory includes instructions executable by said processor for automatically communicating with the one of more destinations, and receiving at least one customization record from said at least one destination to store in the IVR database. | 01-08-2015 |
| 20150124946 | SYSTEM AND METHOD FOR VISUAL VOICE MAIL IN A MULTI-SCREEN ENVIRONMENT - A method of managing visual voice mail in a multi-screen environment. The method includes receiving voice mail messages in a server, creating a state machine for each message, pushing a visual voice mail notification to at least three devices, receiving an action command from one of the three devices and updating the state machine responsive to the receiving step. | 05-07-2015 |
| 20160006878 | System and Method for Selective Voicemail Transcription - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for selectively transcribing messages. Five general approaches are disclosed herein. The first approach is directed to checking for a transcription capable client, which transcribes messages when a client device is capable of receiving transcriptions. The second and third approaches are platform-controlled and user-controlled predefined selective transcription. One aspect of this approach is driven by transcription rules. The fourth approach is user-controlled on-demand selective transcription before the message is stored or deposited for transcription. An example of this is a user transferring an incoming caller to voicemail and indicating that the voicemail be transcribed. The fifth approach is user-controlled on-demand selective transcription after the message is stored. In one embodiment of this approach, a user must specifically request that a stored message be transcribed. | 01-07-2016 |
| 20160014275 | HISTORY MANAGEMENT APPARATUS, HISTORY MANAGEMENT METHOD AND HISTORY MANAGEMENT PROGRAM | 01-14-2016 |
