Entries |
Document | Title | Date |
20080198979 | Voicemail filtering and transcription - Systems and methods for voicemail filtering and transcription are described herein. According to various embodiments, an integrated communication system performs filtering and transcription of voicemail messages (“voicemails”) and forwards the voicemails via email to a user's email-capable device. Filtering includes generating a priority flag based on a word search of the voicemail. The integrated communication system further performs a rough transcription of the voicemail, either automatically or on demand as specified by the user. According to embodiments, the rough transcription is entered as text in an email that is sent to the user. In an embodiment, a user may request a refined transcription of the voicemail by pressing a button on the user's device. In an embodiment, the rough transcription is replaced by the refined transcription in the original email and the original is marked “unread” in the user's email inbox on the user's device. | 08-21-2008 |
20080198980 | Voicemail filtering and transcription - Systems and methods for voicemail filtering and transcription are described herein. According to various embodiments, an integrated communication system performs filtering and transcription of voicemail messages (“voicemails”) and forwards the voicemails via email to a user's email-capable device. Filtering includes generating a priority flag based on a word search of the voicemail. The integrated communication system further performs a rough transcription of the voicemail, either automatically or on demand as specified by the user. According to embodiments, the rough transcription is entered as text in an email that is sent to the user. In an embodiment, a user may request a refined transcription of the voicemail by pressing a button on the user's device. In an embodiment, the rough transcription is replaced by the refined transcription in the original email and the original is marked “unread” in the user's email inbox on the user's device. | 08-21-2008 |
20080198981 | Voicemail filtering and transcription - Systems and methods for voicemail filtering and transcription are described herein. According to various embodiments, an integrated communication system performs filtering and transcription of voicemail messages (“voicemails”) and forwards the voicemails via email to a user's email-capable device. Filtering includes generating a priority flag based on a word search of the voicemail. The integrated communication system further performs a rough transcription of the voicemail, either automatically or on demand as specified by the user. According to embodiments, the rough transcription is entered as text in an email that is sent to the user. In an embodiment, a user may request a refined transcription of the voicemail by pressing a button on the user's device. In an embodiment, the rough transcription is replaced by the refined transcription in the original email and the original is marked “unread” in the user's email inbox on the user's device. | 08-21-2008 |
20080219416 | METHOD AND SYSTEM FOR OBTAINING FEEDBACK FROM AT LEAST ONE RECIPIENT VIA A TELECOMMUNICATION NETWORK - A system for obtaining feedback from at least one recipient via a telecommunication network, includes a communication device having a messaging client in bi-directional communication with a messaging serve for receiving one or more events relating to a recipient receiving or responding to a media message sent by a communication device. A Group Management Server stores definitions and properties of registered users and user groups of the system, and a templates server stores message templates for access by communication devices connected thereto. | 09-11-2008 |
20080232557 | Attachment of rich content to a unified message left as a voicemail - A method in one embodiment includes storing a voicemail message in a mailbox of a recipient, the voicemail message being left by a sender, and then electronically receiving one or more attachments from the sender. The one or more attachments are stored as content associated with the voicemail message. Upon accessing the mailbox, the voicemail message and the one or more attachments are provided to the recipient. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b). | 09-25-2008 |
20080240378 | SYSTEM AND METHOD FOR PUSHING MULTIMEDIA MESSAGES TO A COMMUNICATION DEVICE - The present invention is directed to a system and method in which voicemail or other media messages together with their text transcriptions are sent as digital messages to the user's phone. In one embodiment, voicemail message is recorded remotely from a user's mobile device. The voicemail message is converted to both a text version and a digitized version. Both versions are then communicated to the user's device via a messaging channel. The user then can selectively retrieve either the text version for visual display or the digitized version for audible presentation. If desired, the user can retrieve both versions concurrently. | 10-02-2008 |
20080240379 | Automatic retrieval and presentation of information relevant to the context of a user's conversation - Methods, apparatus and computer-code for electronically retrieving and presenting information are disclosed herein. In some embodiments, information is retrieved and presented in accordance with at least one feature of electronic media content of a multi-party conversation. Optionally, the multi-party conversation is a video conversation and at least one feature is a video content feature. Exemplary features include but are not limited to speech delivery features, key word features, topic features, background sound or image features, deviation features and biometric features. | 10-02-2008 |
20080240380 | System And Method For Controlling Voicemail Transcription From A Communication Device - Systems, methods and software product control voicemail transcription from a communication device. An audio mode is monitored within the communication device to determine a change in status between a sound-on mode and a sound-off mode. Automatic transcription of voicemail messages is enabled if the audio mode status transitions from sound-on to sound-off and automatic transcription of voicemail messages is disabled if the audio mode status transitions from sound-off to sound-on. | 10-02-2008 |
20080260113 | DYNAMIC HEARING/VOICE CARRY OVER FOR GLOBAL TEXT TELEPHONY - A system and method for controlling a telecommunications device capable of text telephone, and voice carry over or hearing carry over operation where transition from text to voice operation, and vice versa, is accomplished without operator intervention. The system includes a text telephone signal detector that detects the presence of text telephone signals and an audio control manager coupled to the text telephone signal detector. The audio control manager comprises an audio stream manger that controls the processing of audio signals, and an audio profile manager that controls the routing of voice signals to the audio peripherals and the audio peripheral output sound loudness. | 10-23-2008 |
20080267367 | TELECOMMUNICATIONS VOICE SERVER LEVERAGING APPLICATION WEB-SERVER CAPABILITIES - A method for providing voice telephony services can include the step of receiving a call via a telephone gateway. The telephone gateway can convey call identifying data to a resource connector. A media port can be responsively established within a media converter that is communicatively linked to the telephone gateway through a port associated with the call. A call description object can be constructed that includes the call identifying data and an identifier for the media port. The call description object can be conveyed to a telephony application server that provides at least one speech service for the call. The telephony application server can initiate at least one programmatic action of a communicatively linked speech engine. The speech engine can convey results of the programmatic action to the media converter through the media port. The media converter can stream speech signals for the call based upon the results. | 10-30-2008 |
20080285729 | Communication Modalities Management - Apparatus, systems, methods, and computer-readable media provide for the management of communication modes to facilitate network communications. According to various embodiments described herein, any number of communication methods are categorized into communication modes and communication types. A party sending a communication may choose a method of communicating with a receiving party according to the desired communication mode and type. A network communication application determines the proper routing for the communication according to any number of communication rules and presence information associated with the receiving party. | 11-20-2008 |
20080310603 | SYSTEM AND METHOD FOR MANAGEMENT OF CALL DATA USING A VECTOR BASED MODEL AND RELATIONAL DATA STRUCTURE - A system and method for representing call content in a searchable database includes transcribing call content to text. The call content is projected to vector space, by creating a vector by indexing the call based on the content and determining a similarity of the call to an atomic-class dictionary. The call is classified in a relational database in accordance with the vector. | 12-18-2008 |
20090003542 | UNIFIED RULES FOR VOICE AND MESSAGING - The claimed subject matter provides a system and/or a method that facilitates managing an incoming data communication in connection with unified communications. A unified communications component can employ unified communications for a data communication with at least the following data communication modes: an email data communication mode, a voice data communication mode, and a voicemail data communication mode. A unified rules component can automatically redirect the data communication to a delegate for receipt based upon a universal rule, the universal rule is uniformly applicable to at least two of the email data communication mode, the voice data communication mode, or the voicemail data communication mode. | 01-01-2009 |
20090003543 | Systems and methods to provide telephonic connections via concurrent calls - Methods and apparatuses to present communication references to connect people for real time communications via concurrent calls. One embodiment includes: responsive to a search request, identifying information of an entity according to the search request; associating a telephonic reference with the information of the entity; providing the telephonic reference for presentation with the information of the entity to a user; and responsive to a request made via the telephonic reference for a telephonic connection between the user and the entity, initiating a plurality of concurrent calls to a plurality of telephonic references of the entity or a plurality of concurrent calls to a plurality of telephonic references of the user. | 01-01-2009 |
20090003544 | TELECOMMUNICATION AND MULTIMEDIA MANAGEMENT METHOD AND APPARATUS - A telecommunication and multimedia management apparatus and method that supports voice and other media communications and that enables users to: (i) participate in multiple conversation modes, including live phone calls, conference calls, instant voice messaging or tactical communications; (ii) review the messages of conversations in either a live mode or a time-shifted mode and to seamlessly transition back and forth between the two modes; (iii) participate in multiple conversations either concurrently or simultaneously; (iv) archive the messages of conversations for later review or processing; and (v) persistently store media either created or received on the communication devices of users. The latter feature enables users to generate or review media when either disconnected from the network or network conditions are poor and to optimize the delivery of media over the network based on network conditions and the intention of the users participating in conversations. | 01-01-2009 |
20090003545 | TELECOMMUNICATION AND MULTIMEDIA MANAGEMENT METHOD AND APPARATUS - The present invention is directed to a communication method for communication on a first communication device over a network. The method includes creating media and transmitting over the network the created media on the first communication device. The method also includes receiving over the network at the first communication device media associated with the transmitted media. Together, the associated transmitted and received media constitute a conversation between the first communication device and one or more participants sending the received media over the network. The method further includes storing on the first communication device the transmitted and received media associated with the conversation. In accordance with the method, a number of rendering options are provided, including a near real-time mode or a time-shifted mode. In the near real-time mode, the received media of the conversation is rendered as the media is received over the network. In the time-shifted mode, the media of the conversation is not rendered as the media is received over the network. The method further includes pausing the rendering of the media of the conversation in the near real-time mode and resuming the rendering of the media of the conversation after pausing the conversation. In alternative embodiments, the resumption of the rendering of the media in the near real-time mode after the pause may be either (i) immediate without first reviewing the media of the conversion received and stored while the conversation was paused; or (ii) after reviewing the stored media received during the pause. | 01-01-2009 |
20090003546 | TELECOMMUNICATION AND MULTIMEDIA MANAGEMENT METHOD AND APPARATUS - The present invention is directed to a method for simultaneously rendering one or more conversations on a communication device. The method includes receiving at the first communication device media associated with the one or more conversations over a network and defining a set of conversations among the one or more conversations to be simultaneously rendered. The received media associated with the one or more conversations is simultaneously rendered regardless if the received media overlaps or not. | 01-01-2009 |
20090003547 | TELECOMMUNICATION AND MULTIMEDIA MANAGEMENT METHOD AND APPARATUS - The present invention is directed to an improved media communication device for communicating over a communication network. The communication device includes an encoder, a time-shifting buffer and a transmitter to progressively encode, store in a time-based format, and transmit over the network locally created media created using the communication device. The communication device also includes a receiver and a rendering element to receive and progressively render media received over the network from a remote source. The received media is also stored in the time-based format in the time-shifting buffer. By storing media in the time-based format in the time-shifting buffer, the received media may be rendered in a near real-time mode and the received and locally created media may be rendered in a time-shifted mode. In various embodiments, the locally created and received media may be streaming media. In yet other embodiments, the media may be segmented into messages that are transmitted to and from the communication device over the network. | 01-01-2009 |
20090010400 | INTERFACE FOR A MULTI-MESSAGING SYSTEM - Systems and methods of managing announcement messages provide for receiving a first announcement message, where the first announcement message is compatible with a first platform protocol of a first messaging server. The first announcement message is translated into a second announcement message, where the second announcement message is compatible with a second platform of a second messaging server. By enabling announcement messages such as voice mail greetings and email “out-of-office” messages to be created and updated with a single interface, more efficient messaging is achieved. | 01-08-2009 |
20090022290 | Method And System For Managing A Caller's Telephone Call To A Called Party - The invention concerns a method of managing a telephone call from a caller (B) to a person being called, in which the non-reply of the person being called (A) to the telephone call during a predetermined length of time is detected, a communication is established between the caller and a non-reply server ( | 01-22-2009 |
20090074159 | MESSAGING AND APPLICATION SYSTEM INTEGRATION - A system includes receiving a voicemail data object at a business application system. The voicemail data object is associated with a voicemail originated from a caller, and includes a caller identifier identifying the caller that originated the voicemail. The voicemail data object is automatically associated with an entity data object of the business application system, the association being based on the caller identifier. A voicemail indicator is presented to a user of the business application system based on the association, the presentation of the voicemail indicator being in conjunction with presenting of caller identification information for the caller. | 03-19-2009 |
20090086936 | Verification Method and System - Systems and methods for verifying and monitoring employees are provided. Employees call-in to the system at scheduled times. If an employee misses a scheduled call-in, an alert can be generated. An employer notification process can generate the alert, notifying a supervisor of the employee's missed call. The alert can include the employee's name, the location of the employee, and the time he/she was supposed to call. Such systems and methods can be used to verify that a worker is at the proper location at the proper time and awake and alert during the entire time period that he/she is supposed to be working. | 04-02-2009 |
20090086937 | SYSTEM AND METHOD FOR VISUAL VOICEMAIL - To enhance user interaction with voicemail messages and information that may be displayed for the voicemail messages, the present disclosure describes an improved approach to delivering voicemail messages to an electronic device, such as a mobile telephone. In one embodiment, the voicemail message is packaged into a multimedia message that is transmitted to the mobile telephone. The multimedia message may contain information that identifies the multimedia message as containing voicemail message data, such as a predetermined header and/or a scripted subject field. | 04-02-2009 |
20090092234 | ANSWERING VIDEO CHAT REQUESTS - Methods, systems, and computer-readable medium for providing audio-video messaging in a video chat system. In one implementation, a method is provided. The method includes receiving a video chat request from a caller, and providing a video message in response to the video chat request, where the video message is operable for playback. | 04-09-2009 |
20090103689 | METHOD AND APPARATUS FOR NEAR REAL-TIME SYNCHRONIZATION OF VOICE COMMUNICATIONS - A method and system for synchronizing in real-time the voice media of a conversation conducted over a network between a first communication device and a second communication. The method includes at each of the first and second communication devices progressively storing in first and second storage elements and transmitting the voice media created using the first and second communication devices to the other communication device respectively. Both the first and second communication devices store in the first and second storage elements the progressively received media from the other device respectively. A mechanism to continually review, ascertain and request the media stored in the first storage element, but not the second storage element, and vice-versa is provided to ensure that the two storage elements contain the same voice media. As a result, the first and second storage elements each maintain real-time synchronized copies of the voice media of the conversation respectively. | 04-23-2009 |
20090103690 | Method and system for call, facsimile and electronic message forwarding - A method and system are provided for forwarding telephone calls, facsimile transmissions and electronic messages to a single forwarding telephone number. The telephone calls, fax transmissions and electronic messages are first forwarded to a central forwarding repository by the forwarding party where the fax transmissions, and messages are converted to audio formats. Forwarded telephone calls and audio formatted versions of the fax transmissions and electronic messages are then forwarded directly to a designated forwarding number. If the forwarding party answers at the forwarding number, she will receive forwarded calls, and the audio formatted versions of fax transmissions and electronic messages will be played to her over her telephone. If the forwarding party does not answer the forwarded call, she subsequently may retrieve saved telephone calls, saved telephone messages and saved audio versions of fax transmissions and electronic messages from the central forwarding repository. The forwarding party may retrieve saved messages as a retrieving party from the central forwarding repository after entry of a personal identification number to authenticate the forwarding (retrieving) party's permission to retrieve saved calls and messages. | 04-23-2009 |
20090110158 | METHOD AND APPARATUS OF AUTOMATED MESSAGE CONVERSION BASED ON AVAILABILITY OF BANDWIDTH - A computer implemented method, apparatus, and computer usable program product for managing a communications session. The process monitors a bandwidth of the communications device in response to detecting an exchange of audio-based messages on a communications device. In response to detecting the bandwidth below a threshold, the process converts a subsequent outgoing audio-based message into an outgoing text-based message and associates a low bandwidth indicator to the outgoing text-based message to form a distinguished text-based message. The process then transmits the distinguished text-based message for receipt by an intended recipient. | 04-30-2009 |
20090136009 | Knowledge Management, Capture and Modeling Tool for Multi-Modal Communications - Systems and method of capturing multi-modal communications are provided. A particular method includes detecting a first communication made using a first communication device in a group of communication devices of a user, where the group of communication devices is defined by the user. The method also includes generating a first entry in an aggregated list of communications based on the first communication. The first entry includes information identifying the first communication device. | 05-28-2009 |
20090141874 | METHOD OF TRANSMITTING A VIDEO SEQUENCE TO A REMOTE TERMINAL - A method is provided for transmission, by a server in a communication network, of a multimedia message, which includes a video sequence, to a remote terminal. The method includes detecting the video sequence in the message by the server, wherein the method includes the following additional steps: coding by the server of the video sequence in a scalable stream including a base layer and one or more refinement layers, when the video sequence is not already coded in such a stream, storage of at least one of the refinement layers in a storage server, and sending the base layer and of a link to recover the at least one duly stored refinement layer to the remote terminal. | 06-04-2009 |
20090180597 | SMART MESSAGES FOR UNIFIED MESSAGING AND CALLTREE INTEGRATION - In an integrated unified messaging (UM) and interactive voice system, a unified messaging application server provides a plurality of different types of messages. The unified messaging application server is responsive to a media server which serves the different types of messages to at least one user device. The unified messaging application server is also responsive to an interactive voice server, that communicates with the unified messaging application server and the media server. The interactive voice server includes a plurality of nodes that can be accessed by the unified messaging application server, such that the user device is provided with messages that allow the user device to access the interactive voice server. | 07-16-2009 |
20090207981 | Method of and a communications system for providing, to a calling party, information concerning a message played to the calling party - A method of and a communications system for providing a calling party ( | 08-20-2009 |
20090214006 | SYSTEM AND METHOD FOR PROVIDING ENHANCED VOICE MESSAGING SERVICES - A system and method for providing enhanced audio messaging services. The system comprises a voice gateway for interfacing with a plurality of telephone devices, a voice messaging server (VMS) and a content server that together enable the execution of the enhanced messaging services. The system further includes a metadata database for maintaining metadata associated with users, messages and content items. The enhanced audio messaging services include, but are not limited to, phone-to-phone sharing of audio content, phone-to-phone sharing of broadcasted radio content, web-to-phone audio content sharing, phone-to-web content sharing, interactive group discussions, and dynamic asynchronous audio messaging. | 08-27-2009 |
20090220057 | SYSTEM AND METHOD FOR REPLYING TO VOICE MESSAGES LEFT BY CALLERS - An exemplary system and associated method for a communications system allowing responses to messages in an electronic environment are disclosed. The communications need not be based on the same platform or carrier. The system comprises a processing center to couple to a telephony network where the processing center provides a sender, not subscribed to the system, with messaging capabilities. The processing center includes a voice mail server to record a message from the sender and retrieve the message for a recipient that is subscribed to the system. A call processing logic module is arranged to access a database to determine whether a telephony device used by the sender has non-voice capabilities. The call processing logic module can notify the recipient of the message and informs the recipient of the capabilities of the sender to allow various response modalities (e.g., by voice mail, e-mail, or text message). | 09-03-2009 |
20090252305 | USER INTERFACE WITH VOICE MESSAGE SUMMARY - In one embodiment, a graphics user interface is provided. The graphics user interface includes a plurality of graphical representations. Each of the plurality of graphical representations identifies a separate voice message. A summary of content of each of the separate voice messages is displayed for each of the plurality of graphical representations, respectively. Each of the plurality of graphical representations is configured to be selected for playback of the respective voice message. | 10-08-2009 |
20090274278 | Notification Systems and Methods - Notification systems and methods receive a call from a caller and prompt the caller to identify an event. A response is received from the caller which identifies a particular event. The notification systems and methods select an advertisement related to the particular event, the selected advertisement being associated with a second event of the same type as the particular event. The caller is prompted whether a reminder message associated with the second event is desired. A response is received from the caller regarding the reminder message. If the caller desires to receive a reminder message, that reminder message is scheduled. | 11-05-2009 |
20090290690 | SYSTEM AND METHOD FOR PROCESSING MESSAGES - A system that incorporates teachings of the present disclosure may include, for example, a Unified Messaging System (UMS) having a controller to receive one or more voicemail, video, or text messages directed to a subscriber of the UMS, present the subscriber one of a first option to convert one of the one or more voicemail messages received in a first media playback format to a second media playback format, and a second option to transfer at least a portion of one or more of the received voicemail, video or text messages received by the UMS to one of a set top box or digital video recorder. The controller is adapted to detect a selection of one of said options, and execute the selected option. Other embodiments are disclosed. | 11-26-2009 |
20090290691 | Method and System for Combining Text and Voice Messages in a Commuciations Dialogue - This publication discloses a method for delivering messages in a telecommunications network ( | 11-26-2009 |
20090316864 | System And Method For Capturing Audio Content In Response To Questions - A computer-implemented method for conducting an interview session using a telephony system. The method includes establishing an interviewer telephone call, recording one or more interview questions to create an interview questions file during the interviewer telephone call, and posting the interview questions file on a computer implemented graphical interface to allow one or more interviewees to access the interview questions file. The method further includes establishing an interviewee telephone call, providing the recorded interview questions during the interviewee telephone call and recording at least a portion of the interviewee telephone call to generate an interview response file, and posting the interview response file on the computer implemented graphical interface to allow one or more interviewers to access the interview response file. | 12-24-2009 |
20090323907 | System and Method for Implementing Do-Not-Disturb During Playback of Media Content - A system and method for implementing do-not-disturb during media content. Do-not-disturb is implemented during playback of the media content in response to a selection of media content. An incoming communication is received. The incoming communications is sent directly to voice mail during the playback. | 12-31-2009 |
20100002852 | UNIFIED MESSAGING SYSTEM - Methods and systems consistent with the present invention provide a unified messaging system. The unified messaging system comprises a unified messaging system server and clients, such as personal computers, telephones, facsimile machines, and two-way paging machines connected via both land based and wireless connections. This system enables a user to access and retrieve a variety of messages, including voice mail messages, facsimiles, and electronic mail messages via a unified user interface that clearly distinguishes each message type using message identifiers, and segregates messages by type. | 01-07-2010 |
20100014648 | Method of Connecting Audio Advertising Information to Visual Display Advertisements - A method and system for connecting an audio message containing advertising information to a visual display advertisement is provided. | 01-21-2010 |
20100034360 | COMMUNITY MESSAGING SERVICE - Community Messaging Service (CMS) is a system and method for operators in developing countries to provide a messaging service to subscribers who cannot yet afford a wireless telephone or personal landline service or for which such infrastructure is not readily available, but have the basic requirement to communicate with each other. CMS makes it possible for callers to leave messages for people who would otherwise be unreachable and allow subscribers to reply back to those callers. More specifically, CMS involves the use of a pre-paid account to allow callers without telephones to have a non-gsm telephone number that can be used for communication via voicemail over a Public Switched Telephone Network (PSTN). | 02-11-2010 |
20100034361 | AUGMENTING A CALL WITH CONTEXT - A method and system for providing context of a caller to a callee when a call is initiated is provided. The context system executing on the calling device collects context for the call. The calling device initiates the call and sends a message to the callee that includes the context. Upon receiving the message, the callee device notifies the caller that a call has been initiated and displays the received context. The callee can decide based on the received context whether to answer the call or not answer the call. | 02-11-2010 |
20100086110 | COMMUNICATION METHOD AND SYSTEM FOR DETERMINING A SEQUENCE OF SERVICES LINKED TO A CONVERSATION - The present invention concerns a method for determining a sequence of services linked to a conversation in which a user ( | 04-08-2010 |
20100091957 | SYSTEM AND METHOD FOR MANAGING MESSAGES IN A PACKETIZED VOICE ENVIRONMENT - A particular voice management method includes invoking an updatable call completion rule in a memory of an answering machine module in customer premises equipment. The answering machine module receives an incoming call signal for a session initiation protocol user agent. The session initiation protocol user agent has a first address and the answering machine module has a second address different from the first address. The method further includes saving a message received from a calling party associated with the incoming call signal to the memory via the answering machine module. The method also includes sending a graphical user interface from the answering machine module to a display of the customer premises equipment to present information about the incoming call. | 04-15-2010 |
20100104074 | Call recording method and communication system - The invention discloses a call recording method, including the steps of: (a) setting a call recording extension in a first terminal; (b) dialing the first terminal via the call recording extension from the first terminal to communicate with a server when a phone call is established between the first terminal and a second terminal; (c) activating a three-way conference; and (d) recording the content of the phone call between the first terminal and the second terminal into the server by use of the three-way conference. | 04-29-2010 |
20100128855 | Method and apparatus for a messaging system to enable two or more individuals to communicate using a text messaging system and a conventional telephone - Computer based email systems and VOIP based messaging systems have generally been regarded as distinct means of communication. In many instances, however, a potential sender of a message may have access to only email services while at the same time, the desired recipient of the message may only have access to a telephone. Thus, it would be advantageous if the sender could send an email which could be converted to a voice message and delivered directly to the recipient(s) telephone and the recipient could record a voice message which, in turn, could be converted to a text message and returned back to the original sender of the email. | 05-27-2010 |
20100135473 | System, Apparatus, and Methodology for Peer-to-Peer Voice Communication Employing a Caller Specified Multimedia Announcement - A system, method and corresponding software application installed on communication devices of the system for communicating a media-based call alert command from a calling-party device to a called-party device prior to establishing the voice call therebetween. The media-based call alert command preferably conveys media content that is played on the called-party device prior to (or concurrent with) the establishment of the voice call to alert the called-party of the call. Alternatively, the media-based call alert command need not convey the media content itself, but instead convey media identification information that identifies media content that is locally or remotely accessible by the called-party device for playback prior to (or concurrent with) the establishment of the voice call to alert the called-party of the call. Preferably, the communication of the media-based call alert command is realized as part of a service that is available to subscribers of the service. | 06-03-2010 |
20100158212 | DOCUMENT TRANSMISSION AND ROUTING WITH RECIPIENT CONTROL, USEFUL FOR FACSIMILE DOCUMENT TRANSMISSION AND ROUTING - Techniques for transmitting information to a recipient under their control are described. In some situations, the techniques are used in conjunction with a fax delivery system to, as part of a connection established to perform a fax transmission, provide a variety of functionalities to a human recipient that is participating as part of the connection, such as when the human recipient is contacted in error. In addition, in some situations an interactive voice response system is used to receive and interpret input from a human recipient, such as in response to one or more control selections or options provided to the human recipient. | 06-24-2010 |
20100166159 | VOICE AND TEXT MAIL APPLICATION FOR COMMUNICATION DEVICES - A voice and text mail application method and apparatus capable of supporting both synchronous and asynchronous voice communication. The application is configured to (i) simultaneously and progressively store media of an incoming message as the media is received at a communication device over the network and (ii) provides a “catch up” rendering option which enables the rendering of previously received media of the message starting at any previous point of the message and to catch up the rendering to the current point or head of the message as the media of the message is being received. By rendering the previously received media of the incoming message out of storage at a rate faster relative to when the media of the incoming message was originally encoded, eventually the rendering will catch up and seamlessly transition the rendering from an asynchronous time-shifted mode out of storage to a synchronous mode as the media of the message is received over the network. In various alternative embodiments, the application also enables the (a) screening of the media of the incoming message as the media is received over the network; (b) the ability to join a live conversation with the sender of the incoming message as the media of the incoming message is received over the network, and/or (c) the option to ignore the media of the incoming message. | 07-01-2010 |
20100195807 | Secure Visual Voicemail | 08-05-2010 |
20100195808 | Adding Contacts During Personalized Content Delivery and Analytics - Systems and methods are provided that record details and analytics about a sales call presentation. After a sales call presentation is initiated, a recording is started to record the analytics of the sales call presentation. After an additional party joins the presentation, a second analytical recording is initiated with respect to the additional party. Accordingly, accurate analytical data for the additional party may be obtained. | 08-05-2010 |
20100246784 | CONVERSATION SUPPORT - A method may include receiving, at a first device associated with a first party, communications from a second device. The communications may be associated with a communication session that includes an audio conversation, a text-based conversation or a multimedia conversation. The method may also include identifying a word or phrase from the communication session and retrieving, from a memory included in the first device, information associated with the word or phrase. The method may further include outputting, to a display associated with the first device, the retrieved information. | 09-30-2010 |
20100254520 | TELEPHONE COMMUNICATION SYSTEM NETWORK INTEGRATED WITH SALES PROMOTION MEDIA - Methods of playing audio commercials to telephone users while waiting for a connection to be completed are known. This disclosure relates to better targeting such commercials. In the proposed telephone network, the service provider makes use of data relating to the personal profile of any contacting subscriber, previously collected during a registration process. A database is used to select the commercial best matching the profile. | 10-07-2010 |
20100296639 | Broadband Certified Mail - The present invention provides a system and method for providing certified voice and/or multimedia mail messages in a broadband signed communication system which uses packetized digital information. Cryptography is used to authenticate a message that has been compiled from streaming voice or multimedia packets. A certificate of the originator's identity and electronic signature authenticates the message. A broadband communication system user may be provisioned for certified voice and/or multimedia mail by registering with a certified mail service provider and thereby receiving certification. The called system user's CPE electronically signs the bits in received communication packets and returns the message with an electronic signature of the called system user to the calling party, along with the system user's certificate obtained from the service provider/certifying authority during registration. The electronic signature is a cryptographic key of the called party. | 11-25-2010 |
20100322394 | Method, system and apparatus for storing voicemail - A method and apparatus, and system for storing voicemail data are provided. Voicemail data is generated at a telephony device engaged in a communication session with a calling telephony device, the voicemail data comprising a voice message. E-mail data is then automatically generating after the voicemail data is generated, the e-mail data comprising data identifying the voicemail data, the e-mail data further comprising the voicemail data. The e-mail data is then transmitted to a network address associated with a remote e-mail server, such that the e-mail data, including the voicemail data, is stored at the remote e-mail server. | 12-23-2010 |
20100329434 | MESSAGING SYSTEMS AND METHODS - Managing voice messages across multiple voicemail systems. A server acts as a gateway and interacts with multiple voicemail systems and with multiple user devices. The server can retrieve voice messages from one voicemail system and transmit the retrieved voice messages to another separate voicemail system without user assistance. The voice messages are transcoded as necessary. The server also enables a recipient to generate a reply voice message that can be delivered to the original sender's device or delivered to the sender in another manner, such as a Vnote, SMS or an email. | 12-30-2010 |
20110064206 | APPARATUS AND METHOD FOR PROVIDING MESSAGING SERVICES - A system that incorporates teachings of the present disclosure may include, for example, a voicemail device having a controller to detect a recording of a voicemail message, generate a Session Initiation Protocol (SIP) message, wherein the SIP message contains visual voicemail data associated with the recorded voicemail message, and transmit the SIP message to a cordless phone system, wherein the SIP message is received by the cordless phone system over a data port of the cordless phone system, wherein the cordless phone system comprises a base station and at least one cordless communications device, wherein the visual voicemail data is retrieved by the base station, and wherein the visual voicemail data is transmitted by the based station to the at least one cordless communications device by utilizing a cordless wireless access protocol. Other embodiments are disclosed. | 03-17-2011 |
20110075820 | Systems And Methods For Managing The Status Of Participants Of A Tele-Networking Meeting - Systems and methods for managing the status of participants of a tele-networking meeting are disclosed. During a tele-networking meeting, a network device may monitor the talk time of each participant of the meeting. If a participant's talk time exceeds the target talk time, the network device may prompt the chair, and the chair may take action. Action may include managing a participants status by muting, disconnecting, or spinning the participant off into a subconference. Additionally, during a tele-networking meeting, a chair may also create a subconference on network device. Thus, the chair may be able to spin off participants of a tele-networking meeting into a subconference controlled by a subchair. | 03-31-2011 |
20110075821 | AUTOMATIC CONFIGURATION OF SOFT PHONES THAT ARE USABLE IN CONJUNCTION WITH SPECIAL-PURPOSE ENDPOINTS - The present disclosure is directed, in some embodiments, to automatic switching of a telephony module between different operational modes in response to the identification of different types of incoming contacts. | 03-31-2011 |
20110081006 | VISUAL VOICEMAIL PROXY SERVER - A server device receives a request for voicemail information from a user device, retrieves the voicemail information, performs data calls to another server device to obtain information to construct a visual user interface that includes data regarding the voicemail information, constructs the visual user interface using the obtained information, and transmits the constructed visual user interface to the user device. | 04-07-2011 |
20110081007 | CALL RESPONSE SYSTEM - A Call Response System comprising modules that are mutually interfaced for sharing parameters. Firstly, a data-collection module, for collecting parameters of an incoming call and of a recipient for the incoming call. Secondly, a dynamic-scripting module for configuring a response scenario according to prioritized combinations of the parameters and for substituting a component for at least one respective open variable within the configured scenario. Finally, a call-response module for transmitting aspects of the component substituted configured scenario, and for recording aspects of the transmitted scenario. | 04-07-2011 |
20110123005 | Method and system for managing interactive communications campaigns with text messaging - A messaging platform includes a text messaging subsystem that includes a suite of enhancements that facilitate implementation of a multi-channel communications strategy with high level and fine-grained control over outbound message creation or inbound message handling. | 05-26-2011 |
20110129072 | MULTIMEDIA CALL PLATFORM - A network device may maintain an association of a telephone number with information identifying a rule and information identifying multimedia content, where the telephone number is associated with the network device, and where the rule specifies when the multimedia content is to be provided in connection with a telephone call to the telephone number. The network device may further receive a telephone call from a user device, where the telephone call is directed to the telephone number; detect, in connection with the telephone call, that the rule has been satisfied; and provide the multimedia content to the user device in response to detecting that the rule has been satisfied. | 06-02-2011 |
20110142210 | METHOD AND APPARATUS FOR PROVIDING AN ENHANCED TEXT MESSAGING SERVICE - A method and apparatus for providing a text messaging service are disclosed. For example, the method receives a text message destined to a customer, and determines a preference of the customer for forwarding the text message, wherein the preference comprises a plurality of customer endpoint devices for receiving the text message. The method forwards the text message in accordance with a sender input, if the preference of the customer allows for processing of the text message in accordance with the sender input, and forwards the text message in accordance with the preference of the customer; if the preference of the customer does not allow sender input. | 06-16-2011 |
20110142211 | MESSAGE FORWARDING - Embodiments of the invention provide systems and methods for handling a communication, for example to provide a forwarding service. According to one embodiment, handling a communication can comprise receiving and storing one or more forwarding instructions, intercepting a message from a first user to a second user at a first address, applying one or more stored forwarding instructions to the message to determine at least one second address, and forwarding the message to the second user at the second address. In some cases, the at least one second address can comprise a plurality of addresses. Additionally or alternatively, the first address can be on a first communication channel and the second address can be on a second communication channel. The message can comprise a voice call, an email, a Short Message Service (SMS) message, a Multimedia Messaging Service (MMS) message, an Instant Message (IM), or another type of message. | 06-16-2011 |
20110150192 | METHOD FOR ASYNCHRONOUS COMMUNICATION BY MEANS OF AN INTERNET PLATFORM, AND INTERNET PLATFORM - The invention relates to a method for asynchronous communication by means of an internet platform ( | 06-23-2011 |
20110194677 | Method and System for Call, Facsimile and Electronic Messaging Forwarding - A method and system are provided for forwarding telephone calls, facsimile transmissions and electronic messages to a single forwarding telephone number. The telephone calls, fax transmissions and electronic messages are first forwarded to a central forwarding repository by the forwarding party where the fax transmissions, and messages are converted to audio formats. Forwarded telephone calls and audio formatted versions of the fax transmissions and electronic messages are then forwarded directly to a designated forwarding number. If the forwarding party answers at the forwarding number, she will receive forwarded calls, and the audio formatted versions of fax transmissions and electronic messages will be played to her over her telephone. If the forwarding party does not answer the forwarded call, she subsequently may retrieve saved telephone calls, saved telephone messages and saved audio versions of fax transmissions and electronic messages from the central forwarding repository. The forwarding party may retrieve saved messages as a retrieving party from the central forwarding repository after entry of a personal identification number to authenticate the forwarding (retrieving) party's permission to retrieve saved calls and messages. | 08-11-2011 |
20110211678 | VIDEO MESSAGING SYSTEM - Systems and methods provide a video messaging service for transmitting video messages between network terminals over a network. After a caller's video-messaging terminal receives a notification that a receiver failed to respond to a communication request, the caller's video-messaging terminal may enable the caller to record a video message and store it for viewing on-demand by a receiver's video-messaging terminal. After recording, the caller's video-messaging terminal transmits a stored message notification terminal to a network server which, in turn, transmits a stored message notification, including an identifier of the caller's video-messaging terminal, to the receiver. Based on the identifier, the receiver's video-messaging terminal may request access to the video message from the callers video-messaging terminal. In response to the request, the caller's video-messaging terminal retrieves the video message from storage and provides it to the receiver's video-messaging terminal over the network. | 09-01-2011 |
20110228916 | EMERGENCY CONTACT SYSTEM - A technique includes receiving a first communication from a first member of a group of members and recording a voice message during the communication from the first member. The technique includes, in response to the first communication, automatically attempting to communicate with at least one member of the group other than the first member to deliver the recorded voice message. | 09-22-2011 |
20110268260 | PERFORMING ACTIONS FOR USERS BASED ON SPOKEN INFORMATION - Techniques are described for performing actions for users based at least in part on spoken information, such as spoken voice-based information received from the users during telephone calls. The described techniques include categorizing spoken information obtained from a user in one or more ways, and performing actions on behalf of the user related to the categorized information. For example, in some situations, spoken information obtained from a user is analyzed to identify one or more spoken information items (e.g., words, phrases, sentences, etc.) supplied by the user, and to generate corresponding textual representations (e.g., via automated speech-to-text techniques). One or more actions may then be taken regarding the identified information items, including to categorize the items by adding textual representations of the spoken information items to one or more of multiple predefined lists or other collections of information that are specific to or otherwise available to the user. | 11-03-2011 |
20110274255 | System and Method of Audible Caller Identification Via a Multimedia Device - A method is disclosed that receives an incoming call at an electronic device, where the incoming call includes caller identification information. Further, the method determines whether a personal address book stored remotely from the electronic device includes an entry associated with the caller identification information. Additionally, an audio alert associated with the entry is inserted into a multimedia data stream, where the audio alert is determined based at least in part on the entry. | 11-10-2011 |
20110286586 | MULTIMODAL INTERACTIVE VOICE RESPONSE SYSTEM - Multi-modal interaction with a telephonic device using a call handling system is enabled by receiving a call at an interactive voice response (IVR) system of the call handling system, the call being received from a telephonic device of a caller. A voice communications session between the IVR and the telephonic device is established in response to the call. Whether the telephonic device is capable of processing multi-modal communications is determined. Based on determining that the telephonic device is not capable of processing multi-modal communications, the IVR is enabled to access and audibly deliver voice page content to the caller via the voice communications session. Alternatively, based on determining that the telephonic device is capable of processing multi-modal communications, the call handling system is configured to exchange multi-modal communications with the telephonic device during the call. | 11-24-2011 |
20110286587 | CALL INFORMATION PROVIDING DEVICE, CALL INFORMATION PROVIDING SYSTEM, CALL INFORMATION PROVIDING METHOD, AND PROGRAM - A call information providing system includes a voice data storage device and a call information providing device. The voice data storage device stores voice data indicating content of a call and a telephone number of a phone terminal used for a call so as to correspond to each other. The call information providing device transmits the information (or voice data itself), which specifies the voice data stored in the voice data storage device, to the email address of a user of the phone terminal used for the call by email. Accordingly, the content of the call and the email can be uniformly managed by the emailer of the email terminal. | 11-24-2011 |
20110293078 | COMMUNICATION OF INFORMATION DURING A CALL - A request is received from a user of a telephonic device to invoke an application on the telephonic device. A form is displayed to the user using the application. Information input into the form is received by the application along with an indication to submit the form information with a service request to a call handling system. A data communications session between the telephonic device and an application server of the call handling system is established using the application. The form information is provided to the application server. A telephone number of the telephonic device is identified from the form information using which a voice communications session is established with the telephonic device from an interactive voice response system of the call handling system. Voice information is exchanged with the user and text, image or video information is communicated to the user via the voice and data communications sessions respectively. | 12-01-2011 |
20110299670 | METHOD AND SYSTEM FOR RECORDING PERSONALIZED DIGITAL MEDIA FILES - A method for providing a personalized digital media file comprising the steps of: receiving an order for a personalized digital media file from a user in an order system; sending a personalization request from the order system to a telecommunication and recording device; using the telecommunication and recording device to record a personalization message; transmitting the personalization message from the telecommunication and recording device to the order system; combining the personalization message with a digital media file to make the personalized digital media file; and making the personalized digital media file accessible to the user. | 12-08-2011 |
20110305326 | ENHANCEMENT OF SIMULTANEOUS MULTI-USER REAL-TIME SPEECH RECOGNITION SYSTEM - This invention involves additional details and uses for the invention described in U.S. Pat. No. | 12-15-2011 |
20120014515 | METHODS AND SYSTEMS FOR VISUAL VOICE CALLS - In an exemplary method, at least one telephony attribute associated with a voice call directed from a client communication subsystem to a voice network identifier is detected. Visual content that has been predefined as being associated with the at least one telephony attribute is identified. A request for the visual content is initiated in response to the detecting step. The visual content is received, in response to the initiating step, for display at the client communication subsystem. | 01-19-2012 |
20120027185 | AUTOMATED MARKETING SYSTEM UTILIZING EMAIL TRIGGER FOR TELEPHONE CONTACT - A method on a computer system for facilitating communications with customers over a communications network is provided. The method includes collecting a plurality of email addresses of customers from a customer database, wherein a telephone number is associated with each email address that was collected from the customer database. The method further includes generating and sending an email to each customer whose email address was collected from the customer database, wherein each email includes customized program logic that sends a message to the computer system when a customer receiving the email interacts with it and wherein the message includes a unique identifier for the customer. The method further includes receiving a message from a first customer, reading the unique identifier embedded in the message, looking up the first customer's phone number in the customer database using the unique identifier and initiating a telephone call to the first customer. | 02-02-2012 |
20120039449 | SYNCHRONIZATION IN UNIFIED MESSAGING SYSTEMS - In one embodiment, a HTTP connection is established from a phone that serves as a client to a server that maintains a mailbox. The mailbox includes fax messages each having properties that indicate a sender and a state that indicates at least a status of read or unread. The phone that serves as the client permits a user to view one or more of the fax messages. The states of fax messages at the server are received at the phone that serves as the client using the HTTP connection. The states of corresponding fax messages are identified at the phone that serves as the client. One or more synchronization actions are performed to synchronize the states of fax messages at the server and the states of the corresponding fax messages at the phone that serves as the client. | 02-16-2012 |
20120069973 | Voice-Messaging with Attachments - A network method for using a network telephone voice-mail service, by which a caller may leave a voice-message that includes the identification of an attachment, which may include, as examples only, audio, video, text, programs, spreadsheets and graphic attachments. A video, text, spreadsheet or graphic attachment may be converted to an audible attachment to the voice-mail at the caller's or the voice-mail subscriber's request. Such entries may be made, after receiving an automated prompt for leaving an attachment identifier or conversion request, audibly or by using a keypad entry. A network method is also provided for using a network telephone voice-mail service, by which the voice-mail service may detect an attachment to a voice-mail message and provide access to the attachment to the voice-mail message. | 03-22-2012 |
20120114108 | MESSAGING COMMUNICATION APPLICATION - A messaging application that includes a transmit module configured to progressively transmit time-based media of a message to a recipient as the media is created. The transmit module transmits the message in either a messaging mode where the time-based media of the message is transmitted before a delivery route to the recipient is completely discovered or a call mode where the transmission occurs after providing a notification requesting synchronous communication and receiving a confirmation that the recipient would like to engage in synchronous communication. In response to the notification, the recipient has the option of rendering the incoming message in either a real-time mode as the time-based media of the message is received or a time-shifted mode by rendering the time-based media of the message at an arbitrary later time after it was received. | 05-10-2012 |
20120114109 | Method and System for Integrating Voicemail and Electronic Messaging - A server system having one or more processors and memory receives a respective electronic message associated with audio data and determines whether the respective electronic message is associated with a voicemail tag that identifies the audio data as including a voicemail message. In accordance with a determination that the respective electronic message is associated with the voicemail tag, the server system sends an audio player object for playing the audio data along with the respective electronic message when the respective electronic message is delivered to a client. In accordance with a determination that the respective electronic message is not associated with the voicemail tag, the server system sends the respective electronic message without the audio player object when the respective electronic message is delivered to a client. | 05-10-2012 |
20120163567 | VISUAL VOICEMAIL PROVISIONING AND NOTIFICATION - A device receives, from a user device, a request to use a visual voicemail (VVM) application, directs the user device to a self provisioning server based on the request, and receives, from the self provisioning server, a selected VVM subscription plan and information associated with a user of the user device. The device also provides, to a billing system, a feature code associated with the selected VVM subscription plan, receives, from one or more voicemail servers, pre-existing voicemail messages associated with the user, and provides, to the user device, the pre-existing voicemail messages. | 06-28-2012 |
20120195412 | METHOD OF RETRIEVING SERVICE INFORMATION - A method for a communications device ( | 08-02-2012 |
20120237009 | Systems and methods for multimodal communication - Described are a system and method of presenting electronic information from an interactive response system to a user communications device. The interactive response system determines a trusted communication service for exchanging the electronic information with the user communications device. First electronic information is presented in a first communication mode from the interactive response system to the user communications device. Second electronic information is presented in at least one second communication mode to the user communications device by the trusted communication service. | 09-20-2012 |
20120288071 | System and Method for Authenticating Users of Online Services - A method and system for verifying authenticity of an online usage of a user may include sending a message in an electronic communication to an electronic message address of a user, interactively communicating with the user a request for a response including at least a portion of the message sent to the user, and determining if a response to the request from the user matches at least a portion of the message sent to the user. The message may include a personal identification number used for verification. A certification link or authentication code may be provided to the user for posting on a website or within an email. The certification link or authentication code, optionally displaying an indicia, may enable other users to have confidence that the user whose website other users access or whose emails other users receive are authentic and not someone impersonating the user. | 11-15-2012 |
20120300915 | MESSAGE STORAGE DEVICE AND A MOVING IMAGE MESSAGE PROCESSOR - A message storage device | 11-29-2012 |
20130016818 | TERMINAL AND METHOD FOR OFFERING TERMINATION-SIDE SERVICES - A terminal and a method are described herein for offering termination-side services to a user. In one embodiment, the terminal (e.g., cellular terminal, enterprise or residential wireline device, mobile device) is configured to provide one or more termination-side services (e.g., color ring back tone, voice mail, call diversion, hold before answer) to the user. The terminal is further configured to enable the user to directly setup and manage the one or more termination-side services without interacting with the telecommunication network. | 01-17-2013 |
20130028400 | SYSTEM AND METHOD FOR ELECTRONIC COMMUNICATION USING A VOICEOVER IN COMBINATION WITH USER INTERACTION EVENTS ON A SELECTED BACKGROUND - A Skqueak™ is an interactively created electronic memo/message that combines a voiceover with user-interaction elements on a selected background. The background could be images, sequence of images from a video, entire video, files such as documents or pre-canned templates. The user inter-action elements are sketch animations, text animations, symbols, shapes, emoticons, image transformation events (pan, zoom, rotation etc.). Skqueak™ also denotes the application that allows the creation of a Skqueak™. Skqueak™ also represents a web service available at www.skqueak.com that allows the creation, viewing, storing, sharing, searching, annotating, and manipulation of Skqueaks. | 01-31-2013 |
20130070913 | Visual Voicemail Privacy Protection - Visual voicemail privacy protection is implemented by requiring a credential from a user or a user device before providing voicemail data to the user. The credential may be a user name and password combination, a digital certificate, or the like. The user may enable or disable this privacy protection feature at will. A first device being used for visual voicemail services may detect a second device within a defined area around the first device and either enable or disable privacy protection features based on whether the second device is determined to be an authorized or unauthorized device. Privacy protection features may be implemented locally or remotely. | 03-21-2013 |
20130083906 | VIDEO MESSAGING SYSTEMS AND METHODS - An exemplary method includes a video messaging system 1) providing an asynchronous video messaging service, 2) maintaining communication thread data representative of a video communication thread that includes a plurality of video messages exchanged between users of the asynchronous video messaging service, 3) providing a user interface configured to facilitate user interaction with the video communication thread, 4) receiving, by way of the user interface, a user input command to process multiple video messages included in the video communication thread, and 5) stitching together the multiple video messages for use in processing the multiple video messages in response to the user input command. Corresponding systems and methods are also disclosed. | 04-04-2013 |
20130094636 | SYSTEM AND METHOD FOR ASSOCIATING AUDIO CLIPS WITH OBJECTS - A system and method for associating an audio clip with an object is provided wherein the voice-based system, such as a voicemail system, is used to record the audio clips. | 04-18-2013 |
20130101096 | System And Method For Visual Voice Mail In A Multi-Screen Environment - A method of managing visual voice mail in a multi-screen environment. The method includes receiving voice mail messages in a server, creating a state machine for each message, pushing a visual voice mail notification to at least three devices, receiving an action command from one of the three devices and updating the state machine responsive to the receiving step. | 04-25-2013 |
20130136244 | Navigating an Interactive Voice Response System - Embodiments of the invention relate to effectively traversing the structure of an interactive voice response system. A menu associated with the system is organized and arranged in a hierarchy. Each received input is dynamically analyzed to enable a traversal of the hierarchy and to direct the input to an appropriate menu option associated with the system. The appropriate menu option is directly related to the input submission, and supports a direct communication with a telecommunication device that initiated communication with the system. | 05-30-2013 |
20130223601 | TERMINAL, SERVICE SYSTEM AND CONTROL METHOD FOR PROVIDING MESSAGE COMMUNICATION FUNCTION WHILE CALLING - The present invention relates to a terminal, a service system and a control method for providing a message communication function while calling. The service system comprises a call control system for controlling, when call connection is requested by a first terminal, the call connection between the first terminal and a second terminal corresponding to a receiving number; a media system for providing a call service in a state where the call connection is achieved; and a message system for processing, when transmission of a message is requested by the first terminal while the call service is being provided by the media system, the message. | 08-29-2013 |
20130243169 | AUTOMATIC CONTACT CENTER ADMINISTRATION UPDATES BASED ON ACCEPTANCE OF A BROADCAST REQUEST - Methods and systems for automatically implementing contact center administration updates based on acceptance of a broadcast request are provided. In particular, a request can be broadcast to a target audience. Acceptance of the request by members of the target audience automatically implements changes defined in connection with the request for accepting agents. The broadcast request can be recalled under certain conditions. In addition, the action or actions implemented in response to the acceptance of the request can be undone under various conditions. | 09-19-2013 |
20130251120 | System and Method for Managing Messages in a Packetized Voice Environment - A method includes receiving, at a first customer premises equipment device, an indication of an incoming call. The indication is received in response to a call signal of the incoming call being received at a second customer premises equipment device from a session initiation protocol agent associated with the second customer premises equipment. The call signal is received when the second customer premises equipment device is engaged in a call. The call is distinct from the incoming call. The method includes, in response to receiving the indication, storing, at the first customer premises equipment device, a voice message from a calling party. The voice message is associated with the call signal of the incoming call. | 09-26-2013 |
20130251121 | Method and Apparatus for Converting Text Information - The present invention provides a method and an apparatus for converting text information. The method includes: receiving, by a first terminal, a call or data from a second terminal; obtaining, by the first terminal, according to a mapping relationship between identification information of the second terminal and voice characteristic parameters of an user of the second terminal, the voice characteristic parameters of the user of the second terminal corresponding to the identification information of the second terminal when the first terminal is in a working mode of text-to-voice conversion; and converting, by the first terminal, related text information about the call or data to audio information with the voice characteristic parameters of the user of the second terminal. | 09-26-2013 |
20130279667 | Voice-Messaging with Attachments - A network method for using a network telephone voice-mail service, by which a caller may leave a voice-message that includes the identification of an attachment, which may include, as examples only, audio, video, text, programs, spreadsheets and graphic attachments. A video, text, spreadsheet or graphic attachment may be converted to an audible attachment to the voice-mail at the caller's or the voice-mail subscriber's request. Such entries may be made, after receiving an automated prompt for leaving an attachment identifier or conversion request, audibly or by using a keypad entry. A network method is also provided for using a network telephone voice-mail service, by which the voice-mail service may detect an attachment to a voice-mail message and provide access to the attachment to the voice-mail message. | 10-24-2013 |
20130287184 | Video Greetings for Voicemail Systems - A method for operating a voicemail system can include receiving a call at the voicemail system, wherein the call originates from a calling party device, determining if the calling party device is compatible with a video greeting feature, sending a video greeting to the called party device if it is determined that the calling party device is compatible with the video greeting feature, and recording a voicemail message received in response to the video greeting being played on the called party device. Another method can include sending a video greeting identifier to the called party device, the video greeting identifier being used to identify a video greeting stored on the calling party device. Methods for operating a mobile device and a voicemail system are also disclosed. | 10-31-2013 |
20130294591 | System And Method For Augmenting Features Of Visual Voice Mail - A method for delivery of a voice mail message to a recipient. The method includes determining content of the voice mail message, identifying a recipient of the voice mail message based on the determining step, converting the voice mail message to a format for delivery based on the identifying step, and delivering the converted voice mail message to the recipient. The method further includes identifying a voice mail box of the recipient and caching voice mail box information at a voice mail server. | 11-07-2013 |
20140247928 | SYSTEM AND METHOD FOR IMPLEMENTING DO-NOT-DISTURB DURING PLAYBACK OF MEDIA CONTENT - The disclosed embodiments include a system, method, and computer program product for implementing do-not-disturb feature during media content. For example, in one embodiment, a determination is made on whether to implement the do-not-disturb feature is implemented on at least one of a plurality of devices associated with a user during the playback of the media content based on user preferences, wherein the user preferences specify a type of media content that triggers the do-not-disturb feature. In response to the do-not-disturb feature being implemented, notification of an incoming communication is suspended during playback of the media content. | 09-04-2014 |
20140270116 | SYSTEM AND METHOD FOR DELIVERING A TARGETED MESSAGE TO A CALLING PARTY - A system and method performed by a telephony system for delivering a targeted message to a calling party is disclosed. The system and method includes receiving a request for communication originating from a calling device and directed to a recipient and accessing a contact history associated with the calling device. The system and method further includes selecting, based at least in part upon the contact history, a targeted message associated with the recipient and based on the communication and the contact history and providing the targeted message to the calling device. | 09-18-2014 |
20140314219 | INTELLIGENT ELECTRONIC COMMUNICATIONS - Establishing a telephone call includes enabling display of a visual indicator of a call destination entity and detecting selection by a user of the visual indicator. The availability of the user to receive a first telephone call is determined. Voice communications between the call destination entity and the user are established in response to detection of the selection by the user of the visual indicator and conditioned on the user being determined to be available to receive the first telephone call. Establishing voice communications includes enabling placement of the first telephone call to the user to establish a first PSTN link with the user and enabling a voice communications link to be setup with the call destination entity. | 10-23-2014 |
20140362980 | Method and System for Call, Facsimile and Electronic Message Forwarding - A method and system are provided for forwarding telephone calls, facsimile transmissions and electronic messages to a single forwarding telephone number. The telephone calls, fax transmissions and electronic messages are first forwarded to a central forwarding repository by the forwarding party where the fax transmissions, and messages are converted to audio formats. Forwarded telephone calls and audio formatted versions of the fax transmissions and electronic messages are then forwarded directly to a designated forwarding number. If the forwarding party answers at the forwarding number, she will receive forwarded calls, and the audio formatted versions of fax transmissions and electronic messages will be played to her over her telephone. If the forwarding party does not answer the forwarded call, she subsequently may retrieve saved telephone calls, saved telephone messages and saved audio versions of fax transmissions and electronic messages from the central forwarding repository. The forwarding party may retrieve saved messages as a retrieving party from the central forwarding repository after entry of a personal identification number to authenticate the forwarding (retrieving) party's permission to retrieve saved calls and messages. | 12-11-2014 |
20150124947 | METHODS AND SYSTEMS FOR VOICE AND VIDEO MESSAGING - Methods and systems for voice and video messaging are provided here. In some embodiments a method for voice and video messaging may include establishing a telecommunication session with a calling device associated with a first user in response to an indication that a call request from the calling device directed to a called identifier associated with a second user failed, providing to the calling device an option to leave a video message and an option to leave an audio message, receiving a selection from the calling device indicating the selection of the option to leave a video message, disconnecting the established telecommunication session, and receiving a video message from the calling device. | 05-07-2015 |
20160080566 | INTELLIGENT ELECTRONIC COMMUNICATIONS - Establishing a telephone call includes enabling display of a visual indicator of a call destination entity and detecting selection by a user of the visual indicator. The availability of the user to receive a first telephone call is determined. Voice communications between the call destination entity and the user are established in response to detection of the selection by the user of the visual indicator and conditioned on the user being determined to be available to receive the first telephone call. Establishing voice communications includes enabling placement of the first telephone call to the user to establish a first PSTN link with the user and enabling a voice communications link to be setup with the call destination entity. | 03-17-2016 |
20160182725 | System and Methods for Enhanced Multimedia in VoIP Networks | 06-23-2016 |