Class / Patent application number | Description | Number of patent applications / Date published |
379880140 | Presentation format conversion | 75 |
20080240381 | Method and Apparatus for Providing Contextual Information with Telephone Calls - The present invention is directed to a method for propagating contextual data in an audio communication by storing the contextual data obtained from a calling party in an extensible mark-up language formatted text document. A telephone call between a first party and a second party is converted to a session initiation protocol based voice over internet protocol communication, and the stored text document is attached to session initiation protocol messages that control the voice over internet protocol communication. The document is attached to the signaling messages by embedding the text document in a session description payload associated with the session initiation protocol message. The attached document is propagated with the audio communication, including when the signaling messages are used to transfer the audio communication from the second party to a third party or to add one or more addition parties to the audio communication. | 10-02-2008 |
20080260114 | System And Method For Limiting Voicemail Transcription - Methods and systems for limiting voicemail transcription. The methods include answering a forwarded call from a caller to a subscriber of the voicemail transcription service, outputting an audio message to the caller prompting for the caller to leave a voicemail message, recording the voicemail message from audio of the forwarded call, and transcribing the audio of the forwarded call into text. The step of transcribing may be limited according to one or more of the following criteria: the duration of the recording, the number of characters transcribed, the number of text messages generated and filled from transcribed text, the caller ID of the call, the time the call is received, and the duration of the transcription. The systems include a call handler and a transcriber. At least one of the methods may be embodied by a software product including instructions for executing the steps of the method. | 10-23-2008 |
20080273675 | Systems And Methods For Displaying Voicemail Transcriptions - A System, method and software product manages voicemail messages and associated voicemail transcription text on a communication device. A voicemail message notification for a voicemail message is received from a voicemail transcription service and stored in a voicemail list. A transcription text of the voicemail message is received from the voicemail transcription service and stored in a text list in association with the voicemail message notification. A combined list of the voicemail message notifications and the transcribed text are displayed on the communication device. | 11-06-2008 |
20080279349 | MEDIA WITH EMBEDDED NETWORK SERVICES - A system and method for providing network services to a user of a computer capable of displaying Internet based media, such as sequential media, played by a media player in a display. The method includes the steps of providing a media object, wherein the media object contains sequential media and network services information encapsulated within the media object. Encapsulating the sequential media and network services information within the media object prevents rogue users from simply stripping away the sequential media from the network services information. | 11-13-2008 |
20080279350 | Unified messenging system and method - Systems and methods for unified messaging are described herein. In an embodiment, a repository server includes a message store. According to one method implemented by the repository server, a voice message is sent as part of an email message. In an embodiment, preprocessing is performed before sending the email, including but not limited to inserting information, data, links, voice mail audio files, and voice mail transcriptions in the email. A copy of the preprocessed email is stored in the message store with an authentication key. The authentication key is used, for example by a recipient of the email, to access voice mail audio files that may not be accessible on the recipient's device. | 11-13-2008 |
20080279351 | SYSTEMS AND METHODS FOR PROVIDING REAL-TIME CONVERSATION USING DISPARATE COMMUNICATION DEVICES - Systems and methods for providing real-time conversation among a plurality of disparate communication devices include receiving a first communication from a first communication device operating in a first communication mode, translating the first communication into a second communication that is suitable for processing by a second communication device operating in a second communication mode, wherein the second communication mode is different from the first communication mode, and providing the second communication to the second communication device. | 11-13-2008 |
20080285730 | Mobile Telephony - An interface ( | 11-20-2008 |
20080285731 | SYSTEM AND METHOD FOR NEAR-REAL-TIME VOICE MESSAGING - A system and method for near-real-time messaging is provided. Users may transmit and receive recorded audio inputs in near-real-time using communications devices that are connectible to a network. The system and method also provides for optional speech-to-text translations and transmission of such text translations between communications devices. | 11-20-2008 |
20080292070 | Call Monitoring System - According to one embodiment of the invention, a method of monitoring consumer calls placed to a business and conducted between a consumer and a business representative can comprise receiving a telephone call placed to a business from a consumer; directing the telephone call to a business representative for the business; recording a telephone conversation between the business representative and the consumer; storing the recorded conversation in a memory device; recording a plurality of conversations between a plurality of consumers and at least the business representative; providing the business representative with access to the plurality of recorded conversations in which the business representative participated so as to be able to play back at least one of the recorded conversations. | 11-27-2008 |
20080298557 | METHOD, SYSTEM, AND STORAGE MEDIUM FOR PROVIDING COMPREHENSIVE FACSIMILE INFORMATION WITHIN A VOICE MAIL SYSTEM - A method, system, and storage medium for providing comprehensive facsimile information within a voicemail system are disclosed. The method includes receiving a facsimile at a voicemail system, storing the facsimile in a recipient voice mailbox, and interpreting elements of the facsimile. The interpreting is performed by optical character recognition software. Upon receiving a request by a voicemail recipient to access the voice mailbox, and absent any pre-defined user preferences with respect to the handling of the facsimile, the method includes converting the interpreted elements of the facsimile into audible speech via a text-to-speech engine, formatting the converted elements resulting in a voicemail facsimile notification, presenting the voicemail facsimile notification and options to a communications device associated with the voicemail recipient, and implementing one of the options selected by the recipient. | 12-04-2008 |
20080317222 | CROSS-MEDIA VOICE MAIL NOTIFICATION AND DELIVERY - The subject mater herein relates to voice mail systems and, more particularly, cross-media voice mail notification and delivery. Various embodiments described herein provide systems, methods, software, and data structures that operate to, or facilitate, dispatching of voice mail notification messages to voice mailbox owners. In some embodiments, the notifications are sent to the voice mailbox owners in a text format, such as a short message service text message, email, or other text based service. These and other embodiments are described herein. | 12-25-2008 |
20090052636 | EFFICIENT CONVERSION OF VOICE MESSAGES INTO TEXT - A system and method for efficiently transcribing verbal messages transmitted over the Internet (or other network) into text. The verbal messages are initially checked to ensure that they are in a valid format and include a return network address, and if so, are processed either as whole verbal messages or split into segments. These whole verbal messages and segments are processed by an automated speech recognition (ASR) program, which produces automatically recognized text. The automatically recognized text messages or segments are assigned to selected workbenches for manual editing and transcription, producing edited text. The segments of edited text are reassembled to produce whole edited text messages, undergo post processing to correct minor errors and output as an email, an SMS message, a file, or an input to a program. The automatically recognized text and manual edits thereof are returned as feedback to the ASR program to improve its accuracy. | 02-26-2009 |
20090067590 | SYSTEM AND METHOD OF UTILIZING A HYBRID SEMANTIC MODEL FOR SPEECH RECOGNITION - A system includes a network interface, a speech input conversion component, and a routing module. Speech input is received in connection with a call. At least a segment of the speech input is transformed into a first textual format. A first list of entries is generated based, at least partially, on consideration of the first textual format. The first list includes at least one action with a corresponding confidence level and at least one object with another corresponding confidence level. An entry of the first list having a higher corresponding confidence level is selected, and a second textual format is output. A second list is generated based, at least partially, on consideration of the selected entry and the second textual format. A routing option is suggested based on the selected entry and a pairing entry in the second list. | 03-12-2009 |
20090129566 | Providing real-time voice communication between devices connected to an Internet Protocol network and devices connected to a public switched telephone network - Systems, methods, and apparatus for providing real-time voice communication between devices connected to an Internet Protocol (IP) network and devices connected to a public switched telephone network (PSTN). In one implementation, the system includes a computer-controlled switch for connection to a local PSTN, for receiving calls from the IP network and the PSTN, and for routing calls to the PSTN and the IP network; and gate interface circuitry connected to the switch and adapted for connection to the IP network. The gate interface circuitry includes gateway circuitry for interfacing the IP network and PSTN voice circuits, and gatekeeper circuitry for performing address translation, admission control, bandwidth management, and zone management. The switch stores at least one PSTN destination address and at least one IP network destination address for each subscriber. The switch routes an incoming call to any one of the destination addresses stored for the subscriber. | 05-21-2009 |
20090141875 | System and Method for Delivery of Voicemails to Handheld Devices - Briefly, a variety of embodiments, including the following, are described: a system embodiment and methods that allow random access to voice messages, in contrast to sequential access in existing system embodiments; a system embodiment and methods that allow for the optional use of voice recognition to enhance usability; and a system embodiment and methods that apply to the area of voicemail. | 06-04-2009 |
20090154664 | METHOD AND APPARATUS FOR DYNAMICALLY GENERATING COLOR RINGBACK TONES - A system and method for providing dynamically generated information to a caller during the ringing state of a telephone call. In one example, color ringback tones may be used in conjunction with text-to-speech technology and caller ID services to provide personalized audio messages. These messages may be generated in real time and may include information that may be useful to the caller, such as up-to-date status information (e.g., the status of the caller's voicemail inbox), news or other information. | 06-18-2009 |
20090196405 | IVR TO SMS TEXT MESSENGER - A method is disclosed that includes receiving a selection of an interactive voice response (IVR) option. The method also includes receiving, at an IVR system, a first spoken message. The first spoken message is translated, at a translator, into a short message service (SMS) text message. | 08-06-2009 |
20090220058 | Automatic Incubation and Revival of Messages in Message Systems - A computerized message transaction system has an incubation function and a storage repository. In this system a transaction or a version of the transaction may be stored for a pre-specified period of time, and may be revived at the end of the specified time. | 09-03-2009 |
20090232284 | METHOD AND SYSTEM FOR TRANSCRIBING AUDIO MESSAGES - A transcribing method may include receiving an audio message from a customer via a telephone, determining whether one of the agent transcribers is available, storing the audio message when an agent transcriber is not available, continuing to determine whether a transcriber is available, streaming in real time a streamed portion of the audio message to a first available agent transcriber for facilitating the transcription of the streamed portion of the audio message into a first portion of a transcription text file, providing subsequently a pre-streamed recorded portion of the audio message to a subsequently available second agent transcriber for facilitating the transcription of the pre-streamed recorded portion of the audio message into a second portion of the transcription text file while the streaming in real time is continuing with the first agent transcriber, and combining the first and second portions of the transcription text file into a consolidated text file. | 09-17-2009 |
20090238346 | Method of Copying Voice Messages in the Form of Text Messages in a Packet Communication Network - A method of dubbing voice messages in the form of text messages, said messages being sent by a voice service element to a terminal through a packet-mode digital data transmission network in which a channel using a transmission protocol is used to transmit the voice messages. A transmission control protocol is associated with the aforementioned transmission protocol and the text messages are sent to the terminal in a channel using said transmission control protocol. The method is suitable for interpersonal communication over packet-switching communications networks. | 09-24-2009 |
20090290692 | Unified Messaging Architecture - A system and/or methodology that unifies a telephonic communication component and/or system with a data (e.g., messaging) server component and/or system. The system can facilitate telephonically accessing rich information in the server (e.g., messaging server). This rich information can include email content, calendar content, contacts information, or the like. Moreover, with access to an application programming interface, the invention can add functionality to initiate email communications as well as to accept or cancel meetings. Furthermore, the invention can synchronize messages of disparate formats. By way of example a user can set an “Out of Office” (OOF) status on both an email systems and telephone voicemail system from one location in one action. In another aspect, it will be appreciated that any message or data component can be analyzed, transformed, matched and/or communicated from one system to another (e.g., server to telephone) in accordance with the subject invention. | 11-26-2009 |
20090323908 | SYSTEM AND METHOD FOR RECORDING AN AUDIO TO-DO LIST AND ADDING TO-DO LIST ITEMS TO A CALENDAR APPLICATION - An embodiment of a method for recording a to-do list includes receiving an incoming call by a first communication device from a caller using a second communication device. In at least one embodiment, the first communication device is located at a customer premise location. The method further includes prompting the caller to record an audio to-do list, recording an audio to-do list from the caller, and converting the audio to-do list into a text to-do list. The method further includes converting the text to-do list into at least one to-do list item, and sending the at least one to-do list item to a computing device to be utilized by an application. In at least one embodiment, the method further includes adding the at least one to-do list item to a software calendar application associated with the computing device. | 12-31-2009 |
20100027768 | AVIATION TEXT AND VOICE COMMUNICATION SYSTEM - A communication system provides the conversion of voice inputs into analog and/or digital data at either the transmission or reception end or both. The data is converted for use as voice and/or visual text which can be displayed to the operator for task specific or general information. This data can also be utilized by integrated management and display systems within a vehicle such as an aircraft, or for any broader communication or navigational purpose. | 02-04-2010 |
20100111270 | Method and apparatus for voicemail management - Methods and apparatus for managing a media file having media recorded for a user in a communication system. A first message is sent to the user containing text converted from a portion of speech content of the media. A second message is received from the user containing an instruction from the user indicating an operation to be performed on the media file. The operation is performed on the media file in response to the user's instruction in the second message. | 05-06-2010 |
20100142684 | SYSTEM AND METHOD FOR AUTOMATICALLY TRANSCRIBING VOICEMAIL - Disclosed herein are systems, computer-implemented methods, and tangible computer-readable media for automatically transcribing voicemail. The method includes receiving a plurality of voicemail messages from callers, identifying for each voicemail message in the plurality of voicemail messages a first frequency with which the respective caller leaves voicemails, identifying for each voicemail message in the plurality of voicemail messages a second frequency with which a user requests transcription of each voicemail, assigning a priority ranking to each voicemail message in the plurality of voicemail messages based on the respective first frequency and the respective second frequency, and transcribing untranscribed voicemail messages with a highest priority ranking. The method can include establishing a priority ranking threshold and repeatedly transcribing a next highest ranking untranscribed voicemail message until no further untranscribed voicemail messages remain above the priority ranking threshold. | 06-10-2010 |
20100150322 | Voice-to-Text Translation for Visual Voicemail - A system may include servers. The servers may include memories including a first database to store voicemail message information associated with a voicemail mailbox and a user device, and a second database to associate a plurality of user devices with a voice-to-text transcription service; and a receiver to receive a new voicemail message associated with the voicemail mailbox. The servers may also include a processor to query to the second database to determine whether to request a voice-to-text transcription of an audio file associated with the new voicemail message and to determine whether to notify the user device of the new voicemail message before or after receiving the voice-to-text transcription of the audio file. The servers may also include a transmitter to send a notification of the new voicemail message to the user device according to the determination of whether to notify the user device of the new voicemail message before or after receiving the voice-to-text transcription of the audio file. | 06-17-2010 |
20100158213 | Sysetms and Methods for Intelligent Call Transcription - Intelligent call transcript systems and methods are disclosed. An intelligent call transcript system can create a transcript of a telephonic communication and supplement the transcript with additional information automatically or upon request. Additional information may be added when key words are detected, such as adding acronym expansion when an acronym is detected or adding identifying information to an important task when mention of the task is detected. Portions of the transcript may also be sent as messages, text-based or audio, upon detection of key words or at the instruction of a user or device. | 06-24-2010 |
20100158214 | VISUAL VOICEMAIL - An improved visual voicemail system is provided. When a call is made to a wireless telephone device and a voicemail message is deposited for the called party, the voicemail message is transcribed to generate a text version of the deposited voicemail message. The transcribed voicemail message is sent to the called mobile telephone device to allow the user to read the text version of the voicemail message. Embedded with transcribed text voicemail message is a link that maps to a unique telephone number that is assigned to the original audio voicemail message from the text voicemail message was transcribed. If the called party selects the link, the called party's mobile telephone device or other receiving computing device places a call to the storage location of the original audio version of the voicemail message to listen to the audio version of the voicemail message. | 06-24-2010 |
20100177877 | ENHANCED VOICEMAIL USAGE THROUGH AUTOMATIC VOICEMAIL PREVIEW - Textual preview of a voicemail is generated and provided through email or similar media to users along with the audio version. Transcription of the textual version, as well as additional capabilities such as actionable terms, playback-jump, switching between text and audio versions, direct or metadata based searchability, and enhanced response capabilities are provided based on contextual data obtained from voicemail metadata and user associated data stores such as contact list, email history. | 07-15-2010 |
20100189228 | System and method for electronic notification in institutional communication - Disclosed is a multi-mode communication notification system and method for improving communication between an inmate and a third party by enabling a third party to send a web-initiated contact request for a specific inmate and further allowing the inmate to check his/her contact requests or be automatically notified of contact requests. Additionally, the system electronically notifies the third party when the specific inmate has been notified of the contact request. Further, the system notifies the third party if they have missed a call from the specific inmate. | 07-29-2010 |
20100254521 | VOICE SCRATCHPAD - Various embodiments of systems and methods to implement a voice scratchpad for deriving data from a voice communication are provided. The system may include a voice scratchpad module configured to detect an audio connection between an on-board vehicle computing device and a communications device, and present a selector on a voice scratchpad graphical user interface, which upon selection by a user causes the voice scratchpad module to process voice data received via the audio connection to obtain recognized speech data. The system may further include an annotation engine configured to annotate the recognized speech data to produce structured data in one of a plurality of predetermined formats. The voice scratchpad module may be configured to receive the structured data from the annotation engine, and display the structured data on voice scratchpad graphical user interface. | 10-07-2010 |
20100310058 | MOBILE COMMUNICATION TERMINAL AND CONTROL METHOD THEREOF - The present invention relates to a mobile terminal and a control method thereof. The method of controlling a mobile terminal in accordance with the present invention includes, when a specific message is received, separating text information and voice characteristic information included in the received message, converting the text information into a specific voice signal based on the separated voice characteristic information, and outputting the converted voice signal. In accordance with the present invention, text information to which voice characteristic information, indicating a sender's voice characteristic, is added is transmitted. Accordingly, text information received from a sender-side terminal can be heard as a sender's voice. | 12-09-2010 |
20100322395 | UNIFIED COMMUNICATIONS APPLIANCE - A unified communications appliance provides integration of various types of information, regardless of the modality, in a common, centralized interface where the various types of information are grouped based on what they are related to. For example, as is common with most modalities of information exchange, there exists a “subject” that is present in one of the fields of communication. The ability to associate all of the types of communication with a common “subject” (or conversation) and provide an interface that allows access to the various types of information, regardless of the modality is provided by the unified communications interface. | 12-23-2010 |
20110013756 | Highlighting of Voice Message Transcripts - A computer-implemented voice mail method includes obtaining an electronic audio file of a recorded user message directed to a telephone user, automatically generating a transcript of the recorded user message, and identifying locations in the transcript in coordination with timestamps in the recorded user message so that successive portions of the transcript can be highlighted in coordination with playing of the recorded user message. The method also include identifying one or characteristics of the message using meta data relating to the recorded user message, and storing the recorded user message and information about the identified locations of the recorded user message. | 01-20-2011 |
20110026689 | TELEPHONE CALL INBOX - A system and method for extracting and presenting useful data from calls received by a client is disclosed. The resulting “telephone call inbox” is a way for a client view pay per call advertising as a stream of consumers with information available to understand the call activity of the consumers and for the client to navigate their call history. The system automatically filters non-consumer fraudulent calls, extracts the identity of a consumer, aggregates several calling entities into a single consumer, transcribes the call into a call stream using voice recognition software, extracts patterns and draws conclusions from the call stream, and presents a list of call streams in a user friendly set of web pages configured as the telephone call inbox. The telephone call inbox includes, for each call, the caller ID, one or more key words, phrases or major conclusions concerning the call, and the voice recognized call stream. | 02-03-2011 |
20110091022 | METHOD AND APPARATUS FOR UNIFIED INTERFACE FOR HETEROGENEOUS SESSION MANAGEMENT - Methods, devices and systems for sharing content as part of a voice telephony session are provided. More specifically, content can be added to a voice communication session by selecting, dragging, and dropping a representation of that content onto a representation of the voice communication session. Where the selected content comprises an audio file, that content is played over the voice communication channel. Where the selected content comprises text, the text is converted to speech, and then played over the voice communication channel. | 04-21-2011 |
20110135071 | System And Method For Converting A Message Via A Posting Converter - A system and method for converting a message via a posting converter is provided. At least one incoming message is received from a composition device. Characteristics of the message are determined. The characteristics include a target device to which the message is directed and an application through which the message will be presented. An appropriate template is selected for the message based on at least one of the message characteristics. The message is converted to a different format using the selected template. The converted message is provided for display on the target device. | 06-09-2011 |
20110170674 | APPARATUS, A MEDIATING METHOD, A PROGRAM THEREOF AND A SYSTEM - An apparatus and method automatically substitutes personal information in a message with a character string that does not include the personal information. The personal information is stored in a substitution table with relation to the character string. In a response message, sent in response to the message, the character string is automatically substituted with the corresponding personal information stored in the substitution table. | 07-14-2011 |
20110170675 | Transcoding Voice To/From Text Based on Location of a Communication Device - A device, method, and system for routing communications to an output of a communications device, such as a mobile telephone, based on the format of an incoming communication and an output mode of the communications device is disclosed. An incoming speech communication can be delivered to a speaker output or forwarded to a format converter to create a text communication that can be delivered to a display output. An incoming text communication can be delivered to a display output or forwarded to a format converter to create a speech communication for delivery to a speaker output. The output mode of the communication device can be set according to device settings, application settings, or location of the device, or a combination thereof. The invention provides new delivery options for communications which can be inure appropriate for a location or current use of the communication device than those previously available. | 07-14-2011 |
20110243311 | Method and System for Automatic Call Tracking and Analysis - Methods and systems for automatic phone call tracking and analysis of the content and outcomes of a call are provided. These systems may provide businesses with the ability to track and view analytics of the number and various outcomes of calls, thereby providing up-to-date real-time analysis of the automatically-generated results of client interactions with staff answering the phones. Methods and systems in accordance with the present invention quantitatively and objectively analyze staff performance and marketing return on investment (ROI), and track patient demand across various procedures. This may automatically provide information on the number of calls with various outcomes, e.g., the customer booked an appointment, the customer hung up while on hold, the customer was connected with voicemail, the customer left a message on voicemail, the customer is an existing client, etc. Other automatically-detected aspects of phone call contents are provided. | 10-06-2011 |
20110243312 | SYSTEM AND METHOD FOR PROCESSING SPEECH FILES - A system and method for speech file processing which provides users with differentially selectable speech file transcripts which can be sent to one or more other users. The speech files may be voicemail messages from which respective voicemail transcripts are created. The voicemail transcripts are provided in a user selectable format from which users may select non-contiguous portions of the transcript. | 10-06-2011 |
20110305327 | On Demand Visual Voicemail-To-Text System And Method - Voicemail messages are transcribed to text in accordance with a subscriber preference. When a new voicemail message is detected or a request to retrieve a voicemail message is detected, a voicemail to text device may alter its behavior based on the voicemail to text subscriber preference and a mobile device status. Subscriber preferences can comprise location (e.g., GPS, AGPS, roaming, international, or national boundaries), date, time, and network resources. Voicemail to text can automatically be re-enabled/disabled based on subscriber preferences set by a subscriber or network provider. A subscriber or network provider can initiate a state change (enable/disable) of voicemail to text. | 12-15-2011 |
20120002794 | SYSTEM AND METHOD FOR VOICEMAIL TO TEXT CONVERSION - A voicemail platform which provides a voicemail to text conversion service to a user includes a storage system which stores username data for a user of a voicemail to text conversion service, and a processing system. The processing system receives a voicemail message for the user, sends the voicemail message and the username data to a speech engine, receives text from the speech engine which is converted from the voicemail message using the username data to correctly spell all occurrences of the user's name within the voicemail message, and sends the converted text to a device of the user. | 01-05-2012 |
20120069974 | TEXT-TO-MULTI-VOICE MESSAGING SYSTEMS AND METHODS - Exemplary embodiments describe systems and methods which provide for conversion of a text message into multiple voices. An end user is able to select different voices for translating different portions of a text message. The voices can be selected from among the end user's contacts. Translation from text to voice can be performed locally, i.e., in the end user's terminal device, or in the network. | 03-22-2012 |
20120069975 | System and Method For Processing Multi-Modal Communications During A Call Session - A system and method for processing multi-modal communications during a call session are provided. A call is received from a caller and assigned to an agent. A caller identification is assigned to the call. Voice communication from the call is processed and displayed. One or more text messages from the caller are received during the call. The caller identification is assigned to each of the text messages. The text messages are matched to the call using the caller identification and are displayed to the agent for review during the call. | 03-22-2012 |
20120093301 | Saving and Forwarding Customized Messages - Methods and computer-readable media provide presenting a customized message to an incoming calling party and for allowing the calling party to save or forward the customized message. A called party submits a customized message to an intelligent network component of her telecommunications service provider along with identifiers for specified incoming callers who are to receive the customized message upon calling the called party. After the customized message is prepared, incoming callers who have been associated with the customized message are presented with the customized message before being connected to the called party. If the incoming call is not from a telephone directory number associated with the customized message, the incoming call is processed according to normal call processing methods. | 04-19-2012 |
20120148034 | INTERRUPTIBLE, CONTEXTUALLY LINKED MESSAGING SYSTEM WITH AUDIBLE CONTRIBUTION INDICATORS - Systems and methods for providing a method of recording, delivering, reviewing and responding to messages such that the context of responses to the messages are recorded in the form of a message index to enable linking of messages and responses in a meaningful fashion for review by a user. The flow of conversation on a topic initiated in an original message is preserved in one or more conversation threads. Also incorporated is a method to indicate the party (user or entity) responsible for posting a response in the form of a brief audible icon overlaid on the original message and heard upon review, the icon also to be used to indicate affiliation with third parties at the option of the user or as a means to subsidize the cost of providing the messaging service. | 06-14-2012 |
20120148035 | TELECOMMUNICATION AND MULTIMEDIA MANAGEMENT METHOD AND APPARATUS - A communication device, method and computer code configured to simultaneously render two or more conversations by (i) progressively rendering and progressively storing on the communication device incoming voice messages associated with two or more conversations as the incoming voice messages are received at the communication device; (ii) pausing the rendering of the incoming voice message or messages on the communication device for all but a selected one conversation among the two or more conversations; and (iii) rendering the incoming voice message or messages on the communication device for the selected one conversation without interrupting the progressive storage of the incoming voice message or messages associated with the non-selected conversations or conversations. | 06-14-2012 |
20120155622 | Voicemail System and Method for Providing Voicemail to Text Message Conversion - A method and system for allowing a calling party to send a voicemail message as a text message. A calling party leaves a voicemail message and that message is converted from voice to a text message. If the calling party wishes to confirm the conversion, the text message is then converted to a voicemail message. The converted voicemail message is presented to the calling party so that the calling party can review and edit the message. The calling party can review and edit any portion of the converted voicemail message. The edits of the voicemail message are applied and the voicemail message is converted to a new text message. If the calling party wishes to further review and edit the text message, it is converted to a new voicemail; otherwise the text message is sent to the called party. | 06-21-2012 |
20120170722 | Communications Using Different Modalities - Communications between users of different modalities are enabled by a single integrated platform that allows both the input of voice (from a telephone, for example) to be realized as text (such as an interactive text message) and allows the input of text (from the interactive text messaging application, for example) to be realized as voice (on the telephone). Real-time communication may be enabled between any permutation of any number of text devices (desktop, PDA, mobile telephone) and voice devices (mobile telephone, regular telephone, etc.). A call to a text device user may be initiated by a voice device user or vice versa. | 07-05-2012 |
20120201363 | System And Method For Controlling Voicemail Transcription From A Communication Device - Systems, methods and software product control voicemail transcription from a communication device. An audio mode is monitored within the communication device to determine a change in status between a sound-on mode and a sound-off mode. Automatic transcription of voicemail messages is enabled if the audio mode status transitions from sound-on to sound-off and automatic transcription of voicemail messages is disabled if the audio mode status transitions from sound-off to sound-on. | 08-09-2012 |
20120219126 | System And Method For Processing Call Records - A system and method for processing a call between a caller and a live agent is provided. A stream of verbal speech utterances is received from the caller and converted into text. Text messages are received from the agent in response to the stream of verbal speech utterances and converted into synthesized speech utterances. The synthesized speech utterances are provided to the caller. A record of the call is processed and presented to a further live agent for manipulation. The manipulated record is stored. | 08-30-2012 |
20120243669 | SYSTEM AND METHOD FOR AUTOMATICALLY TRANSCRIBING VOICEMAIL - Disclosed herein are systems, computer-implemented methods, and tangible computer-readable media for automatically transcribing voicemail. The method includes receiving a plurality of voicemail messages from callers, identifying for each voicemail message in the plurality of voicemail messages a first frequency with which the respective caller leaves voicemails, identifying for each voicemail message in the plurality of voicemail messages a second frequency with which a user requests transcription of each voicemail, assigning a priority ranking to each voicemail message in the plurality of voicemail messages based on the respective first frequency and the respective second frequency, and transcribing untranscribed voicemail messages with a highest priority ranking. The method can include establishing a priority ranking threshold and repeatedly transcribing a next highest ranking untranscribed voicemail message until no further untranscribed voicemail messages remain above the priority ranking threshold. | 09-27-2012 |
20120257731 | Speech to Message Processing - Voice message processors are configured to produce text representations of voice messages. The text representations can be compacted based on one or more abbreviation libraries or rule libraries. Abbreviation processing can be applied to produce a compact text representation based on display properties of a destination device or to enhance user perception. Text representation length can be reduced based on abbreviations in a standard abbreviation list, a user specific abbreviation list, or a combination of standard and custom lists. In some examples, text length is shortened based on stored rules. | 10-11-2012 |
20120275578 | VISUAL VOICE MESSAGING STATE SYNCHRONIZATION - Managing shared voice messages across the multiple voice messaging systems of the various recipients of a message. A server may act as a gateway and may interact with the multiple voice messaging systems and multiple user devices of the recipients. The server may retrieve voice messages from the sender voice messaging system and may transmit the voice message to the disparate voice messaging systems of the recipients with or without user assistance. The voice messages may be transcoded as necessary. the server then may determine the status of the voice message in the voice messaging systems of the recipients and may update the message status in the sender's and the recipients' voice message systems accordingly. | 11-01-2012 |
20120281819 | VOICEMAIL PREVIEW AND EDITING SYSTEM - A voicemail computer system transcribes a voicemail message into text that is presented to a calling party for approval. A calling party is able to approve, disapprove or edit a voicemail message prior to delivery to one or more called parties. The voicemail computer system may analyze a voicemail message to detect errors, omissions, or potentially offensive words. The voicemail computer may analyze a voicemail message to make suggestions as to tone, content or information contained within the voicemail message. The calling party can edit the voicemail message or approve it prior to providing a notification to one or more called parties that they have received the voicemail message. | 11-08-2012 |
20130003948 | PROVIDING CONTEXTUAL INFORMATION WITH A VOICEMAIL MESSAGE - Aspects of the present invention are directed at obtaining contextual information with a voicemail message. In accordance with one embodiment, a method is provided that obtains additional contextual information that is not obtained automatically when a voicemail message is received. More specifically, the method includes automatically obtaining a first set of contextual information from a client associated with the caller when the caller is transferred to a voicemail system. Then a determination is made regarding whether the callee requests that additional contextual information be obtained. If the callee requests that additional contextual information be obtained, the requested information is obtained from a third-party service or by prompting the caller. | 01-03-2013 |
20130089189 | Systems And Methods For Intelligent Call Transcription - Intelligent call transcript systems and methods are disclosed. An intelligent call transcript system can create a transcript of a telephonic communication and supplement the transcript with additional information automatically or upon request. Additional information may be added when key words are detected, such as adding acronym expansion when an acronym is detected or adding identifying information to an important task when mention of the task is detected. Portions of the transcript may also be sent as messages, text-based or audio, upon detection of key words or at the instruction of a user or device. | 04-11-2013 |
20130101097 | Visual Voice Mail Delivery Mechanisms - A method of selecting a distribution list for a voice mail message. The steps include identifying a group of recipients with whom to share the voice mail message, creating a user profile which includes voice mail preferences of a subscriber and the group of recipients, the preferences including an indication as whether to share the voice mail message with the group of recipients and distributing the voice mail message based on the preferences. | 04-25-2013 |
20130108032 | System And Method For Visual Voice Mail In An LTE Environment | 05-02-2013 |
20130121481 | INTEGRATING VISUAL VOICEMAIL WITHIN A THREADED COMMUNICATION ENVIRONMENT - Apparatus, methods and computer-readable storage media for integrating visual voicemail within a threaded communication environment are presented herein. A method can include: displaying, via an interface, a thread of messaging content; receiving a visual voicemail; and integrating a display of the visual voicemail within the thread of messaging content. The method can further include generating sound based on a communication included in the visual voicemail, in response to receiving an input via the interface. Further, the method can include integrating the display of the visual voicemail within a multi-modal conversation thread. Furthermore, the thread of messaging can be included in an instant messaging window including SMS and/or MMS messages. Moreover, the display of the visual voicemail can be embedded within a social media based interface. The method can further include receiving a transcription of the visual voicemail; and displaying the transcription within the thread of messaging content. | 05-16-2013 |
20130177143 | Voice Transcription - Methods, systems, computer readable media, and apparatuses for voice data transcription are provided. Packets that include voice data may be received and for each time that a threshold amount of voice data is received, a segment of voice data may be created and transcribed to text. A message that includes the transcribed text may then be transmitted to an intended recipient of the voice data, to allow the intended recipient to view the message prior to transcription of the remaining segments of the voice data. Additionally, subsequent to transmission of the message, another message may be transmitted that includes text transcribed from a different segment of the voice data. | 07-11-2013 |
20130195259 | VISUALIZING CONVERSATIONS ACROSS CONFERENCE CALLS - A method can include conducting a plurality of related conference calls and generating a visualization for each conference call. The visualizations can be sent to computing devices of participants of the plurality of conference calls concurrently with the plurality of conference calls. | 08-01-2013 |
20130195260 | VISUALIZING CONVERSATIONS ACROSS CONFERENCE CALLS - A method can include conducting a plurality of related conference calls and generating a visualization for each conference call. The visualizations can be sent to computing devices of participants of the plurality of conference calls concurrently with the plurality of conference calls. | 08-01-2013 |
20130251122 | Automatic Incubation and Revival of Messages in Message Systems - A computerized message transaction system has an incubation function and a storage repository. In this system a transaction or a version of the transaction may be stored for a pre-specified period of time, and may be revived at the end of the specified time. | 09-26-2013 |
20130329868 | Digital Media Recording System and Method - A system and method for recording and providing a written transcript of a portion of a media session (e.g., a video or audio conference) are provided. An exemplary system continuously records a media session, allowing one or more users to select segments of the session to store and have transcribed. A copy of the recording and the corresponding transcription may be provided to one or more users. | 12-12-2013 |
20140016762 | LOCAL PRESERVATION OF AN AGENT MESSAGE - An agent of a contact center records an agent message. The recorded agent message is received at the contact center. The recorded agent message is stored. An agent actively using one of a first communication device or a second communication device is detected. In response to detecting that the agent is actively using the first or the second communication device, the recorded agent message is sent to the one of the first or the second communication devices that the agent is actively using. The system and method also has a peer-to-peer configuration for recording and sending agent messages. | 01-16-2014 |
20140079197 | System and Method for Processing Speech Files - A system and method for speech file processing which provides users with differentially selectable speech file transcripts which can be sent to one or more other users. The speech files may be voicemail messages from which respective voicemail transcripts are created. The voicemail transcripts are provided in a user selectable format from which users may select non-contiguous portions of the transcript. | 03-20-2014 |
20140153705 | APPARATUS AND METHOD FOR MANAGING INTERACTIVE TELEVISION AND VOICE COMMUNICATION SERVICES - A system, process and computer-readable media that incorporate teachings of the subject disclosure may include, for example, an interactive application delivering captions of an audio signal, such as a voicemail message or audio received concurrently during a telephone conversation. The application can be a television application, for example, receiving at a media processor associated with equipment of a first party, a textual interpretation of an audio signal of a second party, for example, during an active telephone call between the first party and the second party. A graphical image of the textual interpretation of the audio signal is rendered at the media processor and presented to a display device, such as a television display. Other embodiments are disclosed. | 06-05-2014 |
20140169538 | OFFLINE VOICEMAIL - A method for accessing offline voicemail messages within a mobile messaging application may be provided. First, a voice mail message may be received and the voicemail message may be transcribed to text. Next, the voicemail message and the text transcription may be stored. The recipient may then be presented with a list of voicemail messages and the voicemail message may be retrieved in response to the recipient. The recipient may read or listen to the voicemail message or both. The recipient may also annotate the voicemail message. | 06-19-2014 |
20140233713 | Voice Transcription - Methods, systems, computer readable media, and apparatuses for voice data transcription are provided. Packets that include voice data may be received and for each time that a threshold amount of voice data is received, a segment of voice data may be created and transcribed to text. A message that includes the transcribed text may then be transmitted to an intended recipient of the voice data, to allow the intended recipient to view the message prior to transcription of the remaining segments of the voice data. Additionally, subsequent to transmission of the message, another message may be transmitted that includes text transcribed from a different segment of the voice data. | 08-21-2014 |
20140314220 | Two Way Automatic Universal Transcription Telephone - A two-way automatic transcription telephone, which can operate over analog and/or digital networks and, during a telephone call, is able to automatically transcribe in real time incoming voice signals and/or outgoing voice signals of the telephone into associated text that can be displayed on a display of the telephone. The incoming and outgoing voice signals are transcribed based on settings received by the telephone via its input keyboard or touch screen input. | 10-23-2014 |
20150055765 | System and Method for Selective Voicemail Transcription - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for selectively transcribing messages. Five general approaches are disclosed herein. The first approach is directed to checking for a transcription capable client, which transcribes messages when a client device is capable of receiving transcriptions. The second and third approaches are platform-controlled and user-controlled predefined selective transcription. One aspect of this approach is driven by transcription rules. The fourth approach is user-controlled on-demand selective transcription before the message is stored or deposited for transcription. An example of this is a user transferring an incoming caller to voicemail and indicating that the voicemail be transcribed. The fifth approach is user-controlled on-demand selective transcription after the message is stored. In one embodiment of this approach, a user must specifically request that a stored message be transcribed. | 02-26-2015 |
20160036984 | System and Method for Automatically Transcribing Voicemail - Disclosed herein are systems, computer-implemented methods, and tangible computer-readable media for automatically transcribing voicemail. The method includes receiving a plurality of voicemail messages from callers, identifying for each voicemail message in the plurality of voicemail messages a first frequency with which the respective caller leaves voicemails, identifying for each voicemail message in the plurality of voicemail messages a second frequency with which a user requests transcription of each voicemail, assigning a priority ranking to each voicemail message in the plurality of voicemail messages based on the respective first frequency and the respective second frequency, and transcribing untranscribed voicemail messages with a highest priority ranking. The method can include establishing a priority ranking threshold and repeatedly transcribing a next highest ranking untranscribed voicemail message until no further untranscribed voicemail messages remain above the priority ranking threshold. | 02-04-2016 |
20160163317 | Voicemail System and Method for Providing Voicemail to Text Message Conversion - A method and system for allowing a calling party to send a voicemail message as a text message are provided. A calling party leaves a voicemail message and that message is converted from voice to a text message. If the calling party wishes to confirm the conversion, the text message is then converted to a voicemail message. The converted voicemail message is presented to the calling party so that the calling party can review and edit the message. The calling party can review and edit any portion of the converted voicemail message. The edits of the voicemail message are applied and the voicemail message is converted to a new text message. If the calling party wishes to further review and edit the text message, it is converted to a new voicemail. Otherwise, the text message is sent to a called party. | 06-09-2016 |