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| 20140165846 | BEVERAGE MIXING SYSTEM AND PROCESS - The present invention relates to a system and process for a nutraceutical beverage mixing system. Provided is a customizable supplement beverage system and method for personalizing and operating the same to a particular user and optionally for operative tracking. Proposed additionally is an operative system for receiving and individually identifying a concentrate or supplement combinations, for mixing the same prior to a use, and for dispensing the same for use, and for tracking control factors relating to the same. | 06-19-2014 |
| 20140311351 | BEVERAGE MIXING SYSTEM AND PROCESS - The present invention relates to a system and process for a nutraceutical beverage mixing system. Provided is a customizable supplement beverage system and method for personalizing and operating the same to a particular user and optionally for operative tracking. Proposed additionally is an operative system for receiving and individually identifying a concentrate or supplement combinations, for mixing the same prior to a use, and for dispensing the same for use, and for tracking control factors relating to the same. | 10-23-2014 |
| 20140336817 | BEVERAGE MIXING SYSTEM AND PROCESS - The present invention relates to a system and process for a nutraceutical beverage mixing system. Provided is a customizable supplement beverage system and method for personalizing and operating the same to a particular user and optionally for operative tracking Proposed additionally is an operative system for receiving and individually identifying a concentrate or supplement combinations, for mixing the same prior to a use, and for dispensing the same for use, and for tracking control factors relating to the same. | 11-13-2014 |
| 20150065587 | NUTRACUETICAL COMPOUNDING SYSTEM AND METHOD THEREFORE - The present invention relates to a system and process for a nutracuetical beverage compounding system and methods for the same. Provided is a customizable supplement beverage system and method for personalizing and operating the same to a particular user and optionally for operative tracking. Proposed additionally is an operative system for receiving and individually identifying a concentrate or supplement combinations, for mixing the same prior to a use, and for dispensing the same for use, and for tracking control factors relating to the same. | 03-05-2015 |
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| 20100004906 | Fluid Injection Management Method For Hydrocarbon Recovery - A method for controlling fluid injection parameters to improve well interactions and control hydrofracture geometries is provided. The method incorporates a systematic, transient analysis process for determining the formation effective displacement, stress and excess pore pressure field quantities at any depth within a stratified subterranean formation resulting from the subsurface injection of pressurized fluids. | 01-07-2010 |
| 20100191511 | Method For Multi-Scale Geomechanical Model Analysis By Computer Simulation - A method of predicting earth stresses in response to changes in a hydrocarbon-bearing reservoir within a geomechanical system includes establishing physical boundaries for the geomechanical system, acquiring logging data from wells drilled, and acquiring seismic data for one or more rock layers. The well and seismic data are automatically converted into a three-dimensional digital representation of one or more rock layers within the geomechanical system, thereby creating data points defining a three-dimensional geological structure. The method also includes (a) applying the data points from the geological structure to derive a finite element-based geomechanical model, and (b) initializing a geostatic condition in the geomechanical model, and then running a geomechanics simulation in order to determine changes in earth stresses associated with changes in pore pressure or other reservoir characteristics within the one or more rock layers. | 07-29-2010 |
| 20110162848 | Fluid Injection Completion Techniques - Methods for injecting a fluid into a subsurface formation are provided. Each of the methods includes the obtaining data, including formation parameters and operational variables, related to an injection well. A regime of operation for the injection well is determined. The regime of operation is determined using a heuristic model. In one aspect, one or more operational variables, including completion design, reservoir development procedures, and/or injection procedures, is designed based at least in part on the determined regime of operation. Water or other fluid may then be injected into the subsurface formation. The step of determining the regime of operation for the injection well may use a full physics computational simulation to construct a mathematical model that can estimate the operating regime for the water injection well. Alternatively or in addition, field data may be used. | 07-07-2011 |
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| 20140209951 | OXETANE-CONTAINING COMPOUNDS AND COMPOSITIONS THEREOF - Oxetane-containing compounds, and compositions of oxetane-containing compounds together with carboxylic acids, latent carboxylic acids, and/or compounds having carboxylic acid and latent carboxylic acid functionality are provided. The oxetane-containing compounds and compositions thereof are useful as adhesives, sealants and encapsulants, particularly for components, and in the assembly, of LED devices. | 07-31-2014 |
| 20150087791 | VINYL CARBOSILOXANE RESINS - This invention is a vinylcarbosiloxane resin that is the hydrosilation reaction product of 1,3,5,7-tetravinyl-1,3,5,7-tetramethylcyclotetrasiloxane and a hydride-terminated linear polysiloxane, siloxane, or silane, having two terminal Si—H hydrogens reactive with vinyl groups in a hydrosilation reaction, in the presence of a platinum catalyst. Suitable hydride-terminated linear polysiloxanes, siloxances, and silanes include those having the structures: | 03-26-2015 |
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| 20120202792 | Antimicrobial Compounds and Methods of Making and Using the Same - The present invention relates generally to the field of antimicrobial compounds and to methods of making and using them. These compounds are useful for treating, preventing, and/or reducing the risk of microbial infections in humans and animals. | 08-09-2012 |
| 20120220566 | Antimicrobial Compounds and Methods of Making and Using the Same - The present invention relates generally to the field of antimicrobial compounds and to methods of making and using them. These compounds are useful for treating, preventing, and reducing the risk of microbial infections in humans and animals. | 08-30-2012 |
| 20130090326 | Antimicrobial Compounds and Methods of Making and Using the Same - The present invention relates generally to the field of antimicrobial compounds and to methods of making and using them. These compounds are useful for treating, preventing, and reducing the risk of microbial infections in humans and animals. | 04-11-2013 |
| 20140163049 | Antimicrobial Compounds and Methods of Making and Using the Same - The present invention relates generally to the field of antimicrobial compounds and to methods of making and using them. These compounds are useful for treating, preventing, and reducing the risk of microbial infections in humans and animals. | 06-12-2014 |
| 20150274752 | ANTIMICROBIAL COMPOUNDS AND METHODS OF MAKING AND USING THE SAME - The present invention relates generally to the field of antimicrobial compounds and to methods of making and using them. These compounds are useful for treating, preventing, and/or reducing the risk of microbial infections in humans and animals. | 10-01-2015 |
| 20160031828 | ANTIMICROBIAL COMPOUNDS AND METHODS OF MAKING AND USING THE SAME - The present invention relates generally to the field of antimicrobial compounds and to methods of making and using them. These compounds are useful for treating, preventing, and reducing the risk of microbial infections in humans and animals. | 02-04-2016 |
| 20160031893 | ANTIMICROBIAL COMPOUNDS AND METHODS OF MAKING AND USING THE SAME - The present invention relates generally to the field of antimicrobial compounds and to methods of making and using them. These compounds are useful for treating, preventing, and reducing the risk of microbial infections in humans and animals. | 02-04-2016 |
| 20160058750 | METHODS OF TREATING INFECTIONS IN OVERWEIGHT AND OBESE PATIENTS USING ANTIBIOTICS - The present disclosure relates generally to methods of treating infections in overweight or obese patients using antibiotics. According to statistics compiled by National Health and Nutrition Examination Survey conducted by the National Center for Health Statistics (NCHS) of the U.S. Centers for Disease Control and Prevention (CDC), in 2009-2010, 35.7% of adults in the United States were found to be obese. Ogden, C.L. NCHS Data Brief 2012, 82, available at http://www.cdc.gov/nchs/data/databiefs/db82.pdf (last visited Mar. 2, 2013). | 03-03-2016 |
| 20160136137 | METHOD FOR TREATING, PREVENTING, OR REDUCING THE RISK OF SKIN INFECTION - The present invention relates to methods for treating acne and other skin infections caused or mediated by | 05-19-2016 |
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| 20100200827 | FENCE/RAIL ASSEMBLY WITH CONCEALED SLIDING, PIVOTAL CONNECTION, AND MANUFACTURING METHOD THEREFOR - A fencing/railing assembly adapted to be positioned between a pair of posts and mounted thereto. The assembly includes a plurality of pickets, a plurality of rails extending transverse to the pickets, and one or more pivoting, sliding connectors for connecting a picket to a rail, with the sliding, pivotal connection concealed by the rail. The connector is slidably mounted to the rail and is pivotally connected to the picket. The sliding, pivotal connection allows the pickets to be oriented at greater angles relative to the rails (i.e. it allows the assembly to rack to a greater degree, thereby allowing the fencing/raining to following more-steeply changing terrain or contours). In one embodiment, an elongated connector strip is concealed by the rail and spans multiple pickets. In another embodiment, the assembly includes a plurality of shorter connectors, one for each picket/rail connection. | 08-12-2010 |
| 20100264388 | METAL FENCE ASSEMBLY AND METHOD - A fencing assembly is adapted to be positioned between a pair of posts and mounted to the posts. The fencing assembly includes a plurality of pickets and a plurality of rails extending transverse to the pickets. Optionally, sliding covers are provided for concealing the connection between the pickets and the rails. | 10-21-2010 |
| 20110155982 | METAL FENCE ASSEMBLY WITH CONCEALED CONNECTION AND MANUFACTURING METHOD - A fencing/railing assembly adapted to be positioned between a pair of posts and mounted thereto. The assembly includes a plurality of elongate pickets and one or more rails extending transverse to the pickets. The pickets each have at least one protrusion formed or positioned thereon. The rails have an elongate channel formed on an inside portion thereof for cooperating with the protrusion. The rails further include picket openings formed in an upper portion thereof for receiving pickets therethrough. The picket openings are sized and adapted to be slipped over the pickets and securely held in place by engagement of the protrusions with the channels formed on the inside portion of the rails. The channels and the protrusions form a connection between the pickets and the rails. | 06-30-2011 |
| 20120286224 | METAL FENCE ASSEMBLY WITH CONCEALED HINGE CONNECTION - A fencing/railing assembly adapted to be positioned between a pair of posts and mounted thereto. The assembly includes a plurality of elongate pickets and one or more rails extending transverse to the pickets. The pickets each have at least one protrusion formed or positioned thereon. The rails have an elongate channel formed on an inside portion thereof for cooperating with the protrusion. The rails further include picket openings formed in an upper portion thereof for receiving pickets therethrough. The picket openings are sized and adapted to be slipped over the pickets and securely held in place by engagement of the protrusions with the channels formed on the inside portion of the rails. The channels and the protrusions form a connection between the pickets and the rails. | 11-15-2012 |
| 20130026433 | FENCE/RAIL ASSEMBLY WITH CONCEALED SLIDING, PIVOTAL CONNECTION, AND MANUFACTURING METHOD THEREFOR - A fencing/railing assembly adapted to be positioned between a pair of posts and mounted thereto. The assembly includes a plurality of pickets, a plurality of rails extending transverse to the pickets, and one or more pivoting, sliding connectors for connecting a picket to a rail, with the sliding, pivotal connection concealed by the rail. The connector is slidably mounted to the rail and is pivotally connected to the picket. The sliding, pivotal connection allows the pickets to be oriented at greater angles relative to the rails (i.e. it allows the assembly to rack to a greater degree, thereby allowing the fencing/raining to following more-steeply changing terrain or contours). In one embodiment, an elongated connector strip is concealed by the rail and spans multiple pickets. In another embodiment, the assembly includes a plurality of shorter connectors, one for each picket/rail connection. | 01-31-2013 |
| 20130032772 | FENCE/RAIL ASSEMBLY WITH CONCEALED SLIDING, PIVOTAL CONNECTION, AND MANUFACTURING METHOD THEREFOR - A fencing/railing assembly adapted to be positioned between a pair of posts and mounted thereto. The assembly includes a plurality of pickets, a plurality of rails extending transverse to the pickets, and one or more pivoting, sliding connectors for connecting a picket to a rail, with the sliding, pivotal connection concealed by the rail. The connector is slidably mounted to the rail and is pivotally connected to the picket. The sliding, pivotal connection allows the pickets to be oriented at greater angles relative to the rails (i.e. it allows the assembly to rack to a greater degree, thereby allowing the fencing/raining to following more-steeply changing terrain or contours). In one embodiment, an elongated connector strip is concealed by the rail and spans multiple pickets. In another embodiment, the assembly includes a plurality of shorter connectors, one for each picket/rail connection. | 02-07-2013 |
| 20150292236 | FENCE/RAIL ASSEMBLY WITH CONCEALED SLIDING, PIVOTAL CONNECTION, AND MANUFACTURING METHOD THEREFOR - A fencing/railing assembly adapted to be positioned between a pair of posts and mounted thereto includes a plurality of pickets, a plurality of rails extending transverse to the pickets, and one or more pivoting, sliding connectors for connecting a picket to a rail, with the sliding, pivotal connection concealed by the rail. The connector is slidably mounted to the rail and is pivotally connected to the picket. In one embodiment, an elongated connector strip is concealed by the rail and spans multiple pickets. In another embodiment, the assembly includes a plurality of shorter connectors, one for each picket/rail connection. | 10-15-2015 |
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| 20090105849 | SYSTEM AND METHOD FOR IMPLEMENTING SAFETY INSTRUMENTED SYSTEMS IN A FIELDBUS ARCHITECTURE - An apparatus, system and process is provided for communicating safety-related data, over an open system, from a sender to a receiver. Safety-related components, including function blocks, flexible function blocks, resource blocks and transducer blocks, as well as, safety-related objects are provided. Also, an extended safety-related protocol provides for authenticating communications between safety-related components over an existing black channel, such as one using a fieldbus Architecture. | 04-23-2009 |
| 20090112336 | SYSTEM AND METHOD FOR IMPLEMENTING TIME SYNCHRONIZATION MONITORING AND DETECTION IN A SAFETY INSTRUMENTED SYSTEM - An apparatus, system and process is provided from communicating safety-related data, over an open system, from a sender to a receiver. Safety-related components, including function blocks, flexible function blocks, resource blocks and transducer blocks, as well as, safety-related objects are provided. Also, a time synchronization monitor is provided for monitoring timing distributions and determining when such distributions have drifted beyond an acceptable limit. | 04-30-2009 |
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| 20090108205 | NIRS SENSOR MOUNTING APPARATUS - A near infrared spectrophotometric (NIRS) sensor apparatus is provided that includes at least one NIRS sensor and a mounting device. The sensor has at least one light source, at least one light detector, and a flexible pad. The light source and the light detector are mounted on the flexible pad, which flexible pad has a peripheral edge that extends around the entire periphery of the pad. The light source and light detectors are configured for connection to an electro-optical cable. The mounting device is operable to secure the sensor to a subject, which mounting device is sized to cover the sensor and contact the subject around the entire peripheral edge of the pad. The mounting device includes a light barrier that at least substantially blocks light from passing through the mounting device. | 04-30-2009 |
| 20100049018 | APPARATUS FOR SPECTROMETRIC BASED OXIMETRY - A spectrophotometric sensor assembly for non-invasive monitoring of a blood metabolite within a subject's body tissue is provided that includes a pad, a light source, and a light detector The light source is operative to emit light signals of a plurality of different wavelengths. The light detector is operative to detect light emitted by the light source and passed through the subject's body tissue. The light detector is at least partially enclosed in EMI shielding. In some embodiments, the light detector and EMI shielding are disposed in a detector housing that encloses the light detector and shielding. The housing is aligned with a detector aperture disposed in the pad. | 02-25-2010 |
| 20140051956 | NIRS SENSOR ASSEMBLY INCLUDING ELECTRICALLY CONDUCTIVE AND OPTICALLY TRANSPARENT EMI SHIELDING - A near infrared spectrophotometric sensor assembly for non-invasive monitoring of blood oxygenation levels in a subject's body is provided. The assembly includes at least one light source, at least one light detector operable to detect light emitted by the light source, an electromagnetic interference shielding disposed around at least a portion of the light detector, wherein the electromagnetic interference shielding includes an electrically conductive substrate that is optically transparent, and one or both of a light blocking sheet disposed relative to at least one of the light detectors and an encapsulating material. | 02-20-2014 |
| 20140121481 | SIGNAL MONITORING SYSTEM INCLUDING EMI-SHIELDING COUPLER - An apparatus for electrically and mechanically coupling a connection portion of a sensor assembly with a connection portion of an interface cable is provided. The apparatus includes a frame having an EMI shielding material. The frame defines a first port operable to engage the connection portion of the sensor assembly and a second port operable to engage the connection portion of the interface cable. The frame includes attachment features operable to mechanically secure the connection portion of the sensor assembly and the connection portion of the interface cable relative to the frame. The frame is configured to provide a Faraday Cage around substantially all of the connection portion of the sensor assembly and the connection portion of the interface cable when the connection portions are in coupled configuration. | 05-01-2014 |
| 20140171761 | NIRS SENSOR ASSEMBLY INCLUDING EMI SHIELDING - A NIRS sensor assembly includes a light source, a light detector, a first insulating layer, an EMI shielding layer, and a second insulating layer. The first insulating layer covers an exposed portion of the light detector. An optically transparent portion of the first insulating layer is aligned with an active area of the light detector. The EMI shielding layer covers the first insulating layer. An optically transparent portion of the EMI shielding layer is aligned with the active area of the light detector. The second insulating layer covers the EMI shielding layer and the first insulating layer. An optically transparent portion of the second insulating layer is aligned with the active area of the at least one light detector. | 06-19-2014 |
| 20150308946 | METHOD FOR SPECTROPHOTOMETRICALLY DETERMINING A BLOOD OXYGEN PARAMETER - According to an aspect of the present invention, a near infrared spectroscopy (NIRS) sensor assembly, system, and method for measuring a characteristic of a biological tissue is provided. The NIRS sensor assembly includes a light source, at least one light detector, and a subject contact layer. The light source is operable to emit light at one or more predetermined wavelengths. The light detector has an active area for detecting light emitted by the light source and passed through the biological tissue. The detector is operable to produce signals representative of the detected light. The subject contact layer is disposed to cover one or both of the light detector and the light source. The subject contact layer has at least one optically transmissive portion. | 10-29-2015 |
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| 20130077907 | BEARING OILING SYSTEM - A split inner ring of a bearing assembly comprises first and second rings, a plurality of holes, a circumferential annulus and a lubrication system. The first and second rings are configured to mate axially at inside side surfaces to define an inner raceway formed on an outer surface of the rings. The plurality of holes are circumferentially spaced and extend from an outside side surface to an inside side surface of the first ring. The circumferential annulus is formed on the inside side surface of the first ring, between the inner raceway and an inner surface of the first ring, and intersects the plurality of holes. The lubrication system connects the circumferential annulus to the outer surface of the first ring and the second ring. The lubrication system comprises circumferentially spaced slots in the first ring, or axial holes fluidly coupled with radial holes in the second ring. | 03-28-2013 |
| 20150275761 | SEAL ASSEMBLY WITH COOLING FEATURE - One exemplary embodiment of this disclosure relates to a gas turbine engine. The engine includes a compressor section, a combustor section, a turbine section, and at least one rotatable shaft. The engine further includes a bearing assembly including an inner race, an outer race, and a plurality of rolling elements. A seal assembly is also included. The seal assembly includes a seal plate mounted for rotation with the rotatable shaft. The seal plate establishes a boundary of a tortuous passageway. | 10-01-2015 |
| 20160047422 | BEARING ASSEMBLY WITH LUBRICANT/COOLANT PASSAGES - A bearing assembly for mounting relative to a housing is provided that includes a bearing ring, a plurality of rotational members, and a bearing ring baffle. The bearing ring has a housing surface, an inner radial surface, a first axial end, a second axial end, and a plurality of channels disposed in the first axial end of the ring. The bearing ring baffle has a housing surface, an inner radial surface, a first axial end, a second axial end, and a plurality of fins extending out from the second axial end of the baffle. The fins and channels are configured to mate with one another and to create at least one passage there between, and the passage is con figured for the passage of lubricant there through. | 02-18-2016 |
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| 20080262900 | METHODS AND APPARATUS TO FACILITATE SALES ESTIMATES - Methods and apparatus to facilitate sales estimates are disclosed. An example method includes compiling, in a market intelligence database, point of sale (POS) data collected at stores using a first data collection system, compiling, in a market intelligence database, consumer purchase data collected from panelists using a second data collection system, compiling, in a market intelligence database, geographically informed demographic data collected with a third data collection system, and compiling, in a market intelligence database, store characteristic data collected with a fourth data system in a market. The example method also includes organizing at least a subset of the POS data, the consumer purchase data, the geographically informed demographic data, or the store characteristic data into a first multi-dimensional volume of cells. Additionally, each cell corresponds to at least one store associated with at least one channel and the cells are arranged in the first volume based on their relative similarities with respect to a first characteristic of interest. | 10-23-2008 |
| 20090319331 | METHODS AND APPARATUS TO RESPOND TO RECALLS - Methods and apparatus to respond to recalls are disclosed. An example method includes receiving product recall information and generating at least one store cohort based on the received product recall information to represent a plurality of stores spatially arranged based on relative similarities to at least one channel. The example method also includes generating at least one ranked list of contact information based on the at least one store cohort, and disseminating the received product recall information to an entity associated with the contact information. | 12-24-2009 |
| 20100131284 | METHODS AND APPARATUS FOR ANALYSIS OF HEALTHCARE MARKETS - Methods and apparatus for identifying a market opportunity for a healthcare product are disclosed. A disclosed example computer implemented method comprises obtaining a first data set containing market demand information relating to at least the healthcare product, obtaining a second data set containing market availability information relating to at least the healthcare product, obtaining a third data set containing market consumption information relating to at least the healthcare product, comparing data from at least two of the first, second and third data sets to identify a market opportunity for the healthcare product, and outputting the identified market opportunity to a user. | 05-27-2010 |
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| 20100153522 | Real-time single entry multiple carrier interface (SEMCI) - A method and system for converting ACORD XML files to and from ACORD AL3 files in real-time. The method for converting from ACORD XML to ACORD AL3 format includes: applying a stylesheet to at least one ACORD XML file thereby generating at least one data record in an intermediate format and including information included in the at least one ACORD XML file; and, translating the at least one record in the intermediate format to ACORD AL3 format. The method for converting from ACORD AL3 files to ACORD XML files includes: translating at least one record including information stored in the ACORD AL3 file format to an intermediate format; and, applying a stylesheet to the at least one record in the intermediate format thereby generating at least one ACORD XML file being indicative of the information and suitable for transmission. | 06-17-2010 |
| 20110276721 | Real-time single entry multiple carrier interface (SEMCI) - A method and system for converting XML files to and from files in a data format based on hierarchies in real-time. A method for converting from XML to the data format based on hierarchies includes: applying a stylesheet to at least one XML file thereby generating at least one data record in an intermediate format and including information included in the at least one XML file; and, translating the at least one record in the intermediate format to the data format based on hierarchies. A method for converting from a data format based on hierarchies to XML includes: translating at least one record including information stored in the file format based on hierarchies to an intermediate format; and, applying a stylesheet to the at least one record in the intermediate format thereby generating at least one XML file being indicative of the information and suitable for transmission. | 11-10-2011 |
| 20130159553 | Real-time single entry multiple carrier interface (semci) - A method and system for converting XML files to and from files in a data format based on hierarchies in real-time. A method for converting from XML to the data format based on hierarchies includes: applying a stylesheet to at least one XML file thereby generating at least one data record in an intermediate format and including information included in the at least one XML file; and, translating the at least one record in the intermediate format to the data format based on hierarchies. A method for converting from a data format based on hierarchies to XML includes: translating at least one record including information stored in the file format based on hierarchies to an intermediate format; and, applying a stylesheet to the at least one record in the intermediate format thereby generating at least one XML file being indicative of the information and suitable for transmission. | 06-20-2013 |
| 20140281927 | System and method for converting data relating to an insurance transaction - A method and system for converting XML files to and from files in a data format based on hierarchies in real-time. A method for converting from XML to the data format based on hierarchies includes: applying a stylesheet to at least one XML file thereby generating at least one data record in an intermediate format and including information included in the at least one XML file; and, translating the at least one record in the intermediate format to the data format based on hierarchies. A method for converting from a data format based on hierarchies to XML includes: translating at least one record including information stored in the file format based on hierarchies to an intermediate format; and, applying a stylesheet to the at least one record in the intermediate format thereby generating at least one XML file being indicative of the information and suitable for transmission. | 09-18-2014 |
| 20150370913 | System and method for efficient data handling across multiple systems - A method and system for converting XML files to and from files in a data format based on hierarchies in real-time. A method for converting from XML to the data format based on hierarchies includes: applying a stylesheet to at least one XML file thereby generating at least one data record in an intermediate format and including information included in the at least one XML file; and, translating the at least one record in the intermediate format to the data format based on hierarchies. A method for converting from a data format based on hierarchies to XML includes: translating at least one record including information stored in the file format based on hierarchies to an intermediate format; and, applying a stylesheet to the at least one record in the intermediate format thereby generating at least one XML file being indicative of the information and suitable for transmission. | 12-24-2015 |
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| 20110202380 | MULTIPLE SIMULTANEOUS SESSION SUPPORT BY A REMOTE TECHNICIAN - In a remote technical support system, a technical support controller receives an indication of a maximum number of support sessions to be serviced by a remote technician. Thereafter, the technical support controller receives a service request for a user device. The technical support controller determines if handling of the service request by the remote technician would cause the number of support sessions currently being handled by the remote technician to exceed the previously-indicated maximum number of support sessions. If not, the service request is added to a work queue for the remote technician. Each service request may be classified into categories such that only remote technicians associated with a given category can handle service requests for that category. Furthermore, the process of selecting a remote technician to handle a given service request can be completely automated or based on individual remote technicians selecting service requests from a preliminary queue. | 08-18-2011 |
| 20110202798 | REMOTE TECHNICAL SUPPORT EMPLOYING A CONFIGURABLE EXECUTABLE APPLICATION - In a remote technical support system, in response to a request for service, a user device receives an executable application from the technical support controller, which executable application is subsequently invoked at the user device. Additionally, the user device receives configuration information from the technical support controller. The executable application then performs technical support processing of the user device in accordance with the configuration information. The executable application can be configured, based on the configuration information, to engage in dynamic workflow, i.e., to make decisions about what activities to perform based on previous results. Because the configuration information can be selected according to the specific nature of the user device and/or the specific nature of the service request, the executable application can be tailored to best address the requesting end user's needs with minimal attention from a remote technician. | 08-18-2011 |
| 20120316861 | AUTOMATED SYSTEMS AND METHODS FOR INTEGRATED MULTI-PLATFORM COMMUNICATION INCLUDING REAL-TIME LANGUAGE TRANSLATION - Disclosed are systems and methods for performing real-time language translations. These methods include integration of a plurality of modes of communication that can be implemented by both the sender and recipient of the message. Disclosed embodiments translate an incoming message, for example using a plurality of web-based translators. The system selects the preferred translation and transmits at least the preferred translation to the recipient via the recipient's preferred mode of communication. Disclosed embodiments allow the message recipient to change language selections on-the-fly. Disclosed embodiments enable the recipient to view the alternate translations from the plurality of web-based translators and select a translation of choice. The system uses this crowd sourcing information as feedback to improve the method. | 12-13-2012 |
| 20130132143 | MULTIPLE SIMULTANEOUS SESSION SUPPORT BY A REMOTE TECHNICIAN USING PRELIMINARY QUEUES - In a remote technical support system, a technical support controller receives an indication of a maximum number of support sessions to be serviced by a remote technician. Thereafter, the technical support controller receives a service request for a user device, which service request is classified into a category and added to a preliminary queue corresponding to the category. The technical support controller determines if handling of the service request by the remote technician would cause the number of support sessions currently being handled by the remote technician to exceed the previously-indicated maximum number of support sessions. If not, the service request is added to a work queue for the remote technician and removed from the preliminary queue. | 05-23-2013 |
| 20130159881 | END-USER PORTAL SYSTEM FOR REMOTE TECHNICAL SUPPORT - A controller provides information regarding end-user dictated content for a plurality of technical support topics to an end-user device prior to the controller receiving any indication of specific technical support required by the end-user. Additionally, the controller provides information regarding available automated technical support to the end-user device prior to the controller receiving any indication of specific technical support required by the end-user. The end-user device provides an indication of selection of at least a portion of the either the information regarding end-user dictated content for a plurality of technical support topics or the information regarding available automated technical support. By providing such information prior to receiving any indication of the specific technical support required by the end-user, the likelihood that the end-user can successfully resolve his/her issue without further intervention is increased. | 06-20-2013 |
| 20140039960 | MULTIPLE SIMULTANEOUS SESSION SUPPORT BY A REMOTE TECHNICIAN USING PRELIMINARY QUEUES - In a remote technical support system, a technical support controller receives an indication of a maximum number of support sessions to be serviced by a remote technician. Thereafter, the technical support controller receives a service request for a user device, which service request is classified into a category and added to a preliminary queue corresponding to the category. The technical support controller determines if handling of the service request by the remote technician would cause the number of support sessions currently being handled by the remote technician to exceed the previously-indicated maximum number of support sessions. If not, the service request is added to a work queue for the remote technician and removed from the preliminary queue. | 02-06-2014 |
| 20150324433 | COMBINING INTERNAL AND EXTERNAL SEARCH RESULTS - A device may receive information that identifies a search query. The device may use the search query to cause a search of internal and external documents to be performed to identify internal and external search results. The device may cause the internal search results and the external search results to be presented for display. The internal search results may be presented for display to visually distinguish the internal search results from the external search results. The device may receive an indication that an external search result has been flagged for review, and may provide a notification that the external search result has been flagged for review. The device may determine that the external search result has been approved for presentation as an internal search result, and may store an indication that the external search result is to be identified as an internal search result for a future search. | 11-12-2015 |
| 20150356492 | MULTIPLE SIMULTANEOUS SESSION SUPPORT BY A REMOTE TECHNICIAN USING PRELIMINARY QUEUES - In a remote technical support system, a technical support controller receives an indication of a maximum number of support sessions to be serviced by a remote technician. Thereafter, the technical support controller receives a service request for a user device, which service request is classified into a category and added to a preliminary queue corresponding to the category. The technical support controller determines if handling of the service request by the remote technician would cause the number of support sessions currently being handled by the remote technician to exceed the previously-indicated maximum number of support sessions. If not, the service request is added to a work queue for the remote technician and removed from the preliminary queue. | 12-10-2015 |
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| 20090136386 | Rack for Sample Tubes and Reagent Holders - A rack for holding samples and various reagents, wherein the rack may be used for loading the samples and reagents prior to using the reagents. The rack accepts complementary reagent holders, each of which contain a set of reagents for carrying out a predetermined processing operation, such as preparing biological samples for amplifying and detecting polynucleotides extracted from the samples. | 05-28-2009 |
| 20120258463 | RACK FOR SAMPLE TUBES AND REAGENT HOLDERS - A rack for holding samples and various reagents, wherein the rack may be used for loading the samples and reagents prior to using the reagents. The rack accepts complementary reagent holders, each of which contain a set of reagents for carrying out a predetermined processing operation, such as preparing biological samples for amplifying and detecting polynucleotides extracted from the samples. | 10-11-2012 |
| 20150079666 | THERMOCYCLING SYSTEM, COMPOSITION, AND MICROFABRICATION METHOD - A system and method of manufacture for the system, comprising a set of heater-sensor dies, each heater-sensor die comprising an assembly including a first insulating layer, a heating region comprising an adhesion material layer coupled to the first insulating layer and a noble material layer, and a second insulating layer coupled to the heating region and to the first insulating layer through a pattern of voids in the heating region, wherein the pattern of voids in heating region defines a coarse pattern associated with a heating element of the heating region and a fine pattern, integrated into the coarse pattern and associated with a sensing element of the heating region; an electronics substrate configured to couple heating elements and sensing elements of the set of heater-sensor dies to a controller; and a set of elastic elements configured to bias each of the set of heater-sensor dies against a detection chamber. | 03-19-2015 |
| 20150079667 | THERMOCYCLING SYSTEM AND MANUFACTURING METHOD - A system for thermocycling biological samples within detection chambers comprising: a set of heater-sensor dies, each heater-sensor die comprising a heating surface configured to interface with a detection chamber and a second surface, inferior to the heating surface, including a first connection point; an electronics substrate, comprising a first substrate surface coupled to the second surface of each heater-sensor die, an aperture providing access through the electronics substrate to at least one heater-sensor die, and a second substrate surface inferior to the first substrate surface, wherein the electronics substrate comprises a set of substrate connection points at least at one of the first substrate surface, an aperture surface defined within the aperture, and the second substrate surface, and wherein the electronics substrate is configured to couple heating elements and sensing elements of the set of heater-sensor dies to a controller; and a set of wire bonds, including a wire bond coupled between the first connection point of at least one of the set of heater-sensor dies and one of the set of substrate connection points. | 03-19-2015 |
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| 20080237093 | Systems and Methods For Sorting Recyclables at a Material Recovery Facility - Systems and methods for providing a quantity of cullet having at least two colors of glass from an input stream of recyclable material and non-recyclable material. In an embodiment, the system includes a sortation station, a screening apparatus, an air classifier, and a crushing apparatus to provide as output substantially pure cullet having at least two colors. | 10-02-2008 |
| 20080290006 | Systems and methods for optimizing a single-stream materials recovery facility - Systems and methods for sorting a plurality of recyclable items in a single-stream materials recovery facility (SSMRF) are provided. In some embodiments, a system includes an infeed conveying system, a fiber transfer conveyor, a container transfer conveyor, and a glass sorting and conveying system. The system further includes a controller configured to obtain total weight and volume of recyclable items at the infeed conveying system. The controller estimates a percent weight of fiber items and a percent weight of non-fiber items relative to the total weight. Based on the estimates, the controller controls speed of at least one of the infeed conveying system, the fiber transfer conveyor, the container transfer conveyor, and the glass sorting and conveying system. | 11-27-2008 |
| 20120217328 | SYSTEMS AND METHODS FOR SORTING RECYCLABLES AT A MATERIAL RECOVERY FACILITY - Systems and methods for providing a quantity of cullet having at least two colors of glass from an input stream of recyclable material and non-recyclable material. In an embodiment, the system includes a sortation station, a screening apparatus, an air classifier, and a crushing apparatus to provide as output substantially pure cullet having at least two colors. | 08-30-2012 |
| 20130166411 | SYSTEM, METHOD AND MEDIUM FOR PROVIDING MIXED COLOR CULLET BROKERING SERVICES - Embodiments of the invention provide systems and methods for brokering the purchase and/or sale of mixed-color glass and/or cullet, optionally over a computer network. In one embodiment, the broker facilitates the purchase and/or sale of three color mixed cullet between beneficiators, MRFs and/or glass plants, in order to supply, for example, glass plants with and/or allow glass plants to purchase desired quantity and/or quality (e.g., cleanliness) of cullet. | 06-27-2013 |
| 20140130553 | SYSTEM FOR AND METHOD OF MIXED-COLOR CULLET CHARACTERIZATION AND CERTIFICATION, AND PROVIDING CONTAMINANT-FREE, UNIFORMLY COLORED MIXED-COLOR CULLET - Methods of creating a batch of recycled glass from mixed color glass cullet. In one embodiment, the method includes receiving at a glass plant a weight and color composition percentage of a first batch of mixed color cullet. The glass plant also receives a weight and color composition percentage of a second batch of mixed color cullet. The weight and color composition percentage of the first batch and the second batch are combined to generate a combined weight and composition percentage. The combined weight and composition are percentage are used to generate, automatically at a glass plant, a formulation to produce glass of a desired color. | 05-15-2014 |
| 20140131488 | SYSTEMS AND METHODS FOR SEPARATING MATERIALS FOR SINGLE STREAM RECYCLING - Systems and methods for providing a quantity of cullet having at least two colors of glass from an input stream of recyclable material and non-recyclable material. In an embodiment, the system includes a sortation station, a screening apparatus, an air classifier, and a crushing apparatus to provide as output substantially pure cullet having at least two colors. | 05-15-2014 |
