Class / Patent application number | Description | Number of patent applications / Date published |
379212010 | Call transfer | 32 |
20080205618 | CALL TRANSFER SERVICE USING SERVICE CONTROL POINT AND SERVICE NODE - A service node is used in the implementation of a call-transfer service in which a service call is transferred to a second agent from a first agent. A code receiver receives from a service control point, via a data link, at least one subscriber-defined call-transfer feature code that can be invoked by the first agent. A call-transferor transfers the service call to the second agent from the first agent in response to the service node receiving a signal from the first agent after the first agent invokes an elective call-transfer function using at least one subscriber-defined call-transfer feature code. | 08-28-2008 |
20080260137 | VOICE PORTAL COMMUNICATIONS - A method includes receiving a telephone call at a network device and forwarding the telephone call to a proxy device. The method also includes forwarding the telephone call, from the proxy device, to a first voice portal and determining that telephone call should be transferred to a second voice portal. The method further includes forwarding, by the first voice portal, a transfer request to the network device and forwarding, by the network device, the telephone call to a second voice portal. | 10-23-2008 |
20080310611 | Control System of Communication Network - A smooth and seamless terminal switching guaranteeing continuity of communication at an application level is realized. | 12-18-2008 |
20090052651 | COMMUNICATION CONTROL SYSTEM, CALL CONTROL SERVER, AND COMMUNICATION CONTROL METHOD - A call control server establishes a connection between a first terminal agent and a second terminal agent, as an existing call. When a first real terminal device included in a first terminal group has accepted a transfer request, the call control server transmits existing-call terminal & media notification data to a second real terminal device included in a second terminal group. The second real terminal device clearly shows a user at the transfer destination the difference between media available in the second terminal group and the media involved in the existing call, and accepts from the user a designation of media to be employed in a transferred call. The call control server establishes a connection between a third real terminal device included in a third terminal group and a real terminal device included in the second terminal group, as the transferred call, in accordance with the designated media. | 02-26-2009 |
20090110175 | Gateway and System and Auto Call-Transferring Method for VOIP - A VoIP gateway, a VoIP phone system and an auto call-transferring method for VoIP are disclosed. The method is used in the VoIP gateway with a plurality of predetermined IDs, wherein the method comprises the steps of: receiving a call connection request for a first predetermined ID form a calling end point; detecting if the first predetermined ID is in use; and establishing a call connection between the calling end point and a second predetermined ID when the first predetermined ID is in use. | 04-30-2009 |
20090129579 | SUBSCRIBER ACCOMMODATING APPARATUS, TRANSFER CONTROL METHOD, COMMUNICATION SYSTEM, AND PROGRAM PRODUCT - A subscriber accommodating apparatus which receives a call connection request from at least one subscriber terminal includes a control unit. The control unit compares a number of sessions under connection with a predetermined threshold value and controls a transfer of the call connection request according to the comparison result, when receiving the call connection request from the subscriber terminal. | 05-21-2009 |
20090136016 | Transferring a communication event - A method of transferring a communication event from a calling user to at least one destination user is provided. The method comprises a communication client of the calling user establishing a connection with a communication client of an intermediate user over a packet-based communication network, the intermediate user selecting to transfer the connection to the at least one destination user by actuating a control displayed in the communication client of the intermediate user, the communication client of the intermediate user transmitting a message to the communication client of the calling user comprising at least one network identity of the at least one destination user, and the communication client of the calling user receiving the message and establishing a connection with a communication client of the at least one destination user using the network identity. | 05-28-2009 |
20090147941 | Method and system for reducing a perceived call transfer delay between a target and a talker - A method and system reduces a perceived call transfer delay between a target and a talker. The perceived transfer delay is caused by the reaction time of the talker when the call is transferred. The call is transferred from between a caller and the target, to between the talker and target. The method comprises recording a message. The message may be recorded before the start of a call session. The message may be recorded by the talker. Upon the call transfer, the message is played to the target. Also upon the call transfer, lead data of the target is displayed to the talker. When the message is finished playing, the talker is connected to the target such that the talker and the target can speak with each other. | 06-11-2009 |
20090161855 | System and method for hold and re-ring - A system and method for transferring calls. A voice communication is received. The voice communication is placed on hold in response to receiving user input. Multiple phones are rung simultaneously in response to receiving the user input. The voice communication is connected to one of the multiple phones in response to a user answering the voice communication on one of the multiple phones. | 06-25-2009 |
20090207990 | TELEPHONE COMMUNICATION CONTROL APPARATUS, TELEPHONE COMMUNICATION SYSTEM AND TELEPHONE COMMUNICATION CONTROL METHOD USED FOR THE SAME - The present invention provides a telephone communication control apparatus that ensures a user to be reached by a person who is calling the user without requiring the user to open a number, which identifies the user, to the party. | 08-20-2009 |
20090207991 | ENHANCED TELEPHONY COMPUTER USER INTERFACE ALLOWING USER INTERACTION AND CONTROL OF A TELEPHONE USING A PERSONAL COMPUTER - An enhanced telephony (ET) computer user interface that seamlessly integrates features of a personal computer (PC) and a telephone into a coherent user interface. The user is provided with a rich variety of functionality that leverages the fact that the PC has considerably more processing power and greater access to variety of data than the ordinary telephone. This processing power and data access is used to the user's advantage as the telephone's capabilities and functionality are greatly expanded. In general, the ET user interface includes a plurality of environments for the user to choose. These environments include a My Contacts environment, a communication preferences environment, and a Call History environment. Each of these environments contains certain available processes and features for controlling and managing telephones. | 08-20-2009 |
20090245499 | CALL TRANSFER SYSTEM AND CALL TRANSFER CONTROL METHOD - A home presence server has a storage area in which a SIP URI (hereinafter URI) of a call destination and a URI of a transfer destination are correspondingly stored. When a SIP server in a network receives a call-out request containing the URI of a first terminal being a call origination source and the URI of a second terminal being the call destination, it transfers the request to the home presence server. The home presence server acquires the URI of the transfer destination corresponding to the URI of the second terminal from the storage area, and transmits acquired URI to the SIP server. The SIP server transmits a call-out request containing the URI of the first terminal being the call origination source and the URI of a third terminal being the transfer destination, to the first terminal through a network, and the first terminal communicates with the third terminal. | 10-01-2009 |
20090268895 | System and Method for Network Based Call Transfers - A system and method for transferring calls between multiple devices. A call is communicated through a network device to a first phone utilizing a first communications service. The call is transferred from the first phone to a second phone. The call being transferred in response to a user selection associated with the second phone. The call is transferred from the second phone to a third phone. The second phone or the third phone utilizes a second communications service. The call being transferred in response to a user selection associated with the third phone. | 10-29-2009 |
20090296914 | Method And System For A Gateway Transfer - Techniques for providing a gateway transfer mechanism are disclosed. In one particular exemplary embodiment, the techniques may be realized as a method, comprising identifying, at a gateway, a call to be routed to a first location, determining whether to transfer the call to a second location, in the event the call is to be transferred to the second location, transferring the call, wherein transferring the call comprises ending a process to route the call to the first location, generating transfer information for the second location, and transferring the call to the second location using the generated transfer information. | 12-03-2009 |
20090316877 | METHOD AND SYSTEM FOR A CALL TRANSFER - A system for and method of providing a gateway transfer mechanism is presented. In one exemplary embodiment, the system and method of providing a gateway transfer mechanism may be realized as a method, comprising identifying, at a gateway, a call to be routed to a first location, determining whether to transfer the call to a second location, in the event the call is to be transferred to the second location, transferring the call, wherein transferring the call comprises ending a process to route the call to the first location, generating transfer information for the second location, and transferring the call to the second location using the generated transfer information. | 12-24-2009 |
20100040218 | CONSULTATIVE TRANSFER SERVICE METHOD AND APPARATUS - This invention provides consultative transfer service method and apparatus. The method comprises the following steps: firstly, user A establishes a call with user B, and then, user B establishes a call with user C and initiates a call transfer request of requesting to transfer its call with user A to user C; the application server of user B heads off the request and returns an accept response to user B; the application server of user B firstly initiates a call invitation to user C, acquires the media parameter information of user C, and instructs user C to replace the call user C and user B; the application server of user B initiates a call re-invitation to user A, provides the media parameter information of user C, instructs user A to carry out media switch, and acquires the media parameter information of user A; the application server of user B provides the media parameter information of user A to user C, and instructs user C to establish a media stream connection with user A; and user C releases its original call with user B. | 02-18-2010 |
20100046733 | METHOD AND DEVICE FOR BLIND TRANSFER SERVICE - This invention provides method and device for blind transfer service. The method comprises the following steps: first, user A establishes a call with user B, then, user B originates a call transfer request to request to transfer the call with user A to user C; application server of user B heads off the request and returns an accept response to user B; the application server of user B firstly originates a call invitation to user C and acquires media parameter information of user C; the application server of user B originates a call re-invitation to user A, provides the media parameter information of user C, instructs user A to carry out media switch, and acquires media parameter information of user A; the application server of user B provides the media parameter information of user A to user C, and instructs user C to establish a media stream connection with user A. | 02-25-2010 |
20100158234 | METHOD AND SYSTEM FOR TRUNK INDEPENDENT GATEWAY TRANSFER OF CALLS - Techniques for providing a method and system for trunk independent gateway transfer of calls are disclosed. In one particular exemplary embodiment, the techniques may be realized as a computer implemented method, comprising receiving a call transfer request for a call at a gateway and determining, using a processor of the gateway, whether a trunk to be used for transferring the call requires a transfer command. In the event the trunk requires transfer command, the techniques comprise generating a transfer command, and transferring the call using the transfer command. | 06-24-2010 |
20100272250 | Method and System for Pulling a Call - A method and system for transferring a call from a first device to a second device. The method includes: a) transmitting a notification from a call management server to the second device to indicate that the first device is engaged in a call that is transferable; b) receiving, at the call management server, a transfer request from the second device to transfer the call from the first device to the second device; and c) in response to the receipt of the transfer request, connecting the second device to the call and disconnecting the first device from the call. | 10-28-2010 |
20100290611 | MULTIMODAL CONVERSATION PARK AND RETRIEVAL - Established multimodal conversations are enabled to be parked within an enhanced communication system such that a subscriber of the system can be notified through a variety of means and enabled to retrieve selected or all modalities for continuing the conversation. Different modalities may be parked together or separately. While waiting for the subscriber to retrieve the conversation, a participant may receive audio, video, presentation, or other forms of content as playback. | 11-18-2010 |
20110069827 | METHOD AND SYSTEM FOR TRANSFER OF CALLS FROM AN IP BASED PHONE - A system for and method of providing a call transfer is presented. In one exemplary embodiment, the system and method of providing a call transfer may comprise receiving, via a network interface, a call at an IP based phone, the call originating from outside a network of the IP based phone, parsing one or more portions of call information to identify a unique network interface indicator associated with the network interface, receiving a request to transfer the call, and transferring the call to the network interface using the unique network interface indicator. | 03-24-2011 |
20120177194 | METHOD FOR CONNECTING CALL - A call connection method is provided. When a terminal is in an IMS unregistered state, information indicating whether to perform a session transfer toward a CS domain is stored in a server during a registration or deregistration process. When receiving a call connection request message over an IMS, if the terminal is in the IMS unregistered state and the information indicates the session transfer, the call transfer toward the CS domain can be performed. | 07-12-2012 |
20120219142 | CALL TRANSFER PROCESS AND SYSTEM - A call transfer process involves receiving a voice call at a call center from a caller, and initially servicing the voice call by a call center advisor. The servicing includes obtaining information from the caller pertaining to a purpose for which the voice call was made. Via the advisor, the method further involves answering at least one question pertaining to the voice call, where the question(s) is/are generated by a computer program run by a processor connected to an advisor workstation and is/are presented to the advisor on the advisor workstation during the voice call. Based on answer(s) to the question(s) and via the computer program, a particular department associated with the call center is recommended that is capable of further servicing the voice call. The voice call is transferred to the recommended department. Also disclosed herein is a system for accomplishing the same. | 08-30-2012 |
20130083914 | TRANSFERRING A CALL FROM A FIRST FIXED COMMUNICATIONS TERMINAL IN A LOCAL NETWORK TO A SECOND FIXED COMMUNICATIONS TERMINAL IN THE SAME LOCAL NETWORK - A method is provided for transferring an incoming call made to a first fixed communications terminal attached to a local network, towards a second fixed communications terminal forming part of a plurality of fixed communications terminals situated in the local network. The method includes: making comparisons between firstly data about the incoming call and secondly call data associated with the fixed communications terminals of the plurality of terminals as previously recorded in the local network; selecting, as the second fixed communications terminal, a favorite fixed communications terminal in application of a similarity criterion between the call data associated with that terminal and the data about the incoming call; and causing the incoming call to be transferred to the selected favorite fixed communications terminal. | 04-04-2013 |
20130121483 | TELEPHONE, CONTROL METHOD THEREFOR, PROVISIONING SERVER, AND CONTROL METHOD THEREFOR - There is provided a telephone that is capable of accessing a memory for storing subscription information that includes a phone number. The telephone comprises, among other things: a searching unit that searches the memory for second subscription information that is different from the first subscription information selected by the selecting unit; an obtaining unit that obtains a first phone number included in the first subscription information and transfer source information that enables a call transfer server of a network operator associated with the second subscription information to identify a second phone number included in the second subscription information; and a sending unit that sends, to the call transfer server, a call transfer request for requesting the network operator to transfer a call addressed to a phone number, which is identified by the call transfer server based on the transfer source information, to the first phone number. | 05-16-2013 |
20130195264 | METHODS AND APPARATUS FOR PROVIDING EXPANDED TELECOMMUNICATIONS SERVICE - The present invention provides flexible call processing. For example, a call processor system can receive an inbound call intended for a called party and place an outbound call to the called party. The call processing system can provide the called party with a call transfer option. | 08-01-2013 |
20140003597 | APPARATUS, SYSTEM AND METHOD OF CALL NOTIFICATIONS TO ACTIVE COMMUNICATION DEVICES | 01-02-2014 |
20140086400 | Method and System For A Gateway Transfer - Techniques for providing a gateway transfer mechanism are disclosed. In one particular exemplary embodiment, the techniques may be realized as a method, comprising identifying, at a gateway, a call to be routed to a first location, determining whether to transfer the call to a second location, in the event the call is to be transferred to the second location, transferring the call, wherein transferring the call comprises ending a process to route the call to the first location, generating transfer information for the second location, and transferring the call to the second location using the generated transfer information. | 03-27-2014 |
20140169546 | COMMUNICATION DEVICE AND METHOD FOR PERFORMING CALL TRANSFER FUNCTION - A method for transferring a call from a callee device to a call-transfer device. The method includes providing transfer information. The transfer information records at least one ID of the callee device, an information of at least one call-transfer device which is allowed to receive the call transferred from the callee device. Then, responding to a call request from a caller device and selecting at least one call-transfer device according to the transfer information. And transferring the call to the selected call-transfer device. | 06-19-2014 |
20140369484 | METHODS AND APPARATUS FOR TRANSFERRING AN ESTABLISHED COMMUNICATION SESSION IN A TELECOMMUNICATIONS NETWORK - Measures for transferring an established communication session in a telecommunications network, the communication session being established between one of a plurality of communication clients associated with a user and a remote device associated with a remote party. At a call control system located in the signaling path for the established communication session, a communication session transfer request is received from a device associated with the user, the communication session transfer request having been generated by and transmitted from the device. Transfer of the established communication session from the one communication client in the plurality of communication clients to another communication client in the plurality of communication clients is initiated at the call control system. The transfer is conducted on the basis of a preconfigured data set, specific to the user, identifying one or more of the plurality of communication clients associated with the user. | 12-18-2014 |
20150350448 | USER INTERFACE FOR PHONE CALL ROUTING AMONG DEVICES - The invention is directed to a first electronic device. The first electronic device receives a phone call that was routed to the first electronic device by a call-routing service. While receiving the call, the first electronic device receives a request to route the phone call to a second electronic device. In response to receiving the request to route the phone call to the second electronic device, in accordance with a determination that a first routing criteria have been met, the first electronic device sends a request to the call-routing service to route the phone call to the second electronic device instead of routing the phone call to the first electronic device. In accordance with a determination that a second routing criteria have been met, the first electronic device causes call data associated with the call to be routed through the first electronic device to the second electronic device. | 12-03-2015 |
20150365532 | SYSTEM AND METHOD FOR TRANSFEREE CONTROLLED PROTOCOL TRANSFERS - A system and method provide an indication by a calling device of a transfer preference for an interaction with a called device. The called device is enabled or restricted to transfer the interaction based on the transfer preference. The transfer preference is provided by a session initiation protocol or various other call topologies. | 12-17-2015 |