| Entries |
| Document | Title | Date |
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| 20080267371 | TELEPHONE SYSTEM AND COMMUNICATION TERMINAL - According to one embodiment, telephone system includes terminals can make telephone communication, call processor sets links connecting terminals at outgoing callers and terminals at incoming callers in response to outgoing call requests, and status manager manages statuses of terminals, wherein the terminal comprises display displays information, display controller displays a list of partner's destinations of communication of user registered in advance onto display, call processor reports outgoing call request for setting link between a terminal selected by user from list and a terminal of user to call processor, acquisition processor acquires status information showing statuses of terminals regarding partner's destinations on list, and management processor manages security levels of links set between terminal of user and terminals of partner's destinations on list on the basis of status information, and display controller displays security levels on display by associating with each of security levels of partner's destinations on list. | 10-30-2008 |
| 20080273677 | Method and System for Communicating and Displaying Data With a Voice Call - A method of communicating information describing a voice call from a caller to a recipient comprises steps of obtaining call subject information describing the call and communicating the call subject information to the recipient to inform the recipient about the call. The call subject information can be presented as a subject line displayed to a recipient in which the caller provides information about the nature of the call and/or its urgency, which thus enables the recipient to better judge whether it should be answered immediately. The call subject information can be input as text by the caller or it can be extracted automatically from a calendar application or a messaging application. | 11-06-2008 |
| 20080317226 | HANDHELD DEVICE FOR TRANSMITTING A VISUAL FORMAT MESSAGE - A handset has a receiver that receives a voice message from an operator of the handset. An identification circuit identifies a portion of the voice message that occurs between a first point in time and a second point in time during the voice message. An audio processing circuit converts the portion of the voice information to visual information in a visual format. A transmitter transmits the visual information to a recipient. This allows the recipient to receive particularly specified information in a manner that is convenient to recover and use. A telephone number, for example, may be received as a viewable number and utilized accordingly. | 12-25-2008 |
| 20090016502 | Method And Telecommunication System For Transmission Of A Message - A method, telecommunication terminal, short message service center and telecommunication system is disclosed for transmission of a message from a first telecommunication terminal to a second telecommunication terminal, of which at least one is connected to a line-connected telephone network. The message is converted as a short message into the short message format, a connection setup is realized and the short message is transmitted in the short message format to a short message service center and from the latter to the second telecommunication terminal, where the transmission of the short message to the short message center and/or to the second telecommunication terminal is carried out by means of DTMF or FSK off-hook signaling in the voice band. | 01-15-2009 |
| 20090028308 | CALL HANDLING SYSTEM WITH VISUAL CALL MENU | 01-29-2009 |
| 20090067594 | Digital telephone systems - A digital telephone system provides visual displays of live events to a digital telephone device. An animation script is generated according to real time actions which make up the live event. The digital telephone system transmits the animation script to the digital telephone which is preloaded with a smart client application. The smart client application receives the animation script, for example in the form of a SMS or MMS message, and the animation script controls the smart client application such that objects on a visual display are moved in order to simulate the live event. | 03-12-2009 |
| 20090092236 | SYSTEM AND METHOD FOR INTEGRATED INTERCOM AND DISTRIBUTED AUDIO/VIDEO SYSTEM WITH SECURITY INTERFACE - A system and method for an integrated intercom and distributed audio/video system with a security interface is provided. An intercom station is configured to couple with a powerline and to transmit and/or receive system control signals over the powerline. The intercom station may be further configured to transmit and/or receive live audio data and/or live image data over the powerline in real time or in near real time. The system may include two intercom stations configured to be coupled with a powerline. At least one of the two intercom stations may be configured to be mounted to a wall. At least one of the two intercom stations may include an intercom adapter configured to transmit and receive a uniquely addressed, modulated carrier wave over the powerline. | 04-09-2009 |
| 20090103696 | Telephone System - A telephone system includes a primary unit having a processor, memory device, speaker, microphone, and transmitter. The system further includes an auxiliary unit having a processor, speaker, microphone, and a receiver. The primary unit processor stores routing instructions, each one being call specific and identifying at least one of the primary or auxiliary speakers. The primary processor includes programming to route caller data to a respective one or both primary and auxiliary speakers (e.g. to ring the appropriate telephone(s)). The primary unit includes programming for transmitting call data to the appropriate respective telephone. The primary unit processor further includes time-filtering instructions such that incoming call data may be selectively sent to a voicemail unit or rejected depending on predetermined call data characteristics. Similarly, the system includes blocking instructions stored in the primary memory and utilized by the processor for blocking predetermined incoming calls. | 04-23-2009 |
| 20090129570 | INFORMATION DEVICE - A device for obtaining, storing and displaying information from a remote server, the device has a modem for establishing communication sessions with the remote server. A memory coupled to the modem stores the obtained information, and a display is coupled to the memory for displaying the stored information. The device automatically and periodically communicates with the remote server for obtaining the information. | 05-21-2009 |
| 20090147934 | INFORMATION DEVICE - A device for obtaining, storing and displaying information from a remote server, the device has a modem for establishing communication sessions with the remote server. A memory coupled to the modem stores the obtained information, and a display is coupled to the memory for displaying the stored information. The device automatically and periodically communicates with the remote server for obtaining the information. | 06-11-2009 |
| 20090168978 | VIDEO ON HOLD FOR VOIP SYSTEM - A system for placing a telephone call on hold and presenting video to the user that has been placed on hold comprises video on hold arbiter that either is a part of the server or the switch of an IP telephony system. The video on hold arbiter comprises a hold monitoring module, a switch interface module and a media source interface module. The video on hold arbiter monitors calls between parties for the selection of a hold signal indicating that a first caller is placing a second caller on hold. The video on hold arbiter then determines the capabilities of the first caller and the second caller, a source video signal and switches the call to a video-on-hold status. In the video-on-hold status, the video on hold arbiter provides a video signal to the caller on hold from the determined source video and matching the capabilities of the party on hold. Video on hold arbiter and monitors for an off hold signal. Once the off hold signal is detected, the video on hold arbiter reestablishes the video and audio connections between the parties. The present invention also includes a variety of methods including a method for initializing and configuring a video on hold system and a method for providing video content when a call is placed on hold. | 07-02-2009 |
| 20090196406 | SYSTEM AND METHOD FOR REMOTE SCREEN MONITORING - A computer system and method is disclosed for automatically establishing a screen sharing session between a first party and a second party based upon device associations. A computer telephony system establishes a telecommunication session between at least a first and second party. The computer telephony system receives a request for a screen sharing session from one party to the telecommunication session. Using a configuration plan, the computer telephony system is able to determine the proper computing devices between which to establish the screen sharing session absent user entry. A screen sharing session is created between the parties of the telecommunication session and optionally tied thereto. | 08-06-2009 |
| 20090257572 | METHOD FOR PERFORMING A TELEPHONE CALL - The invention relates to a method for performing a telephone call between a first user ( | 10-15-2009 |
| 20100002854 | COMMUNICATIONS NETWORK INTERFACE FOR USER FRIENDLY INTERACTIVE ACCESS TO ONLINE SERVICES - A method and a system for connecting a service provider and a user at a remote location relative to the service provider, via a network based telecommunications device, are provided. The method includes utilizing a network operable terminal for transmitting communications between the service provider and the user, employing a display screen depicting a user selectable options menu, corresponding with service functions offered by the service provider, and enabling the user to choose an option from the user selectable options menu to initiate a corresponding communication to the service provider. The system includes a user operable terminal including a user interface display screen with user selectable menu options that are changeable in accordance with differing modes of operation, an internal processing unit configured for providing at least one selectable menu option; and a gateway service platform configured for transmitting an option selected from the at least one selectable menu option to and from one of the user or the provider. | 01-07-2010 |
| 20100067673 | DYNAMIC OPERATION INTERFACE SYSTEM FOR ACCESS TERMINALS, A SHARING SYSTEM AT ACCESS TERMINALS, A MODULAR SYSTEM FOR ADMINISTERING AND CONTROLLING ACCESS TERMINALS AND A PUBLIC ACCESS SYSTEM AT A TERMINAL WITH TELEPHONY - The present invention relates to a public access system provided with an interface system for public access terminals with telephony ( | 03-18-2010 |
| 20100086111 | PARTY INFORMATION FOR DATA-CAPABLE COMMUNICATION DEVICE - Systems and methods are disclosed for providing detailed information about a party during interparty communication. Data-capable mobile devices query at least a public database to retrieve information about a set of parties engaged in communication. The results of the database query are employed to provide detailed caller identification and detail functionality to telephones or communication devices not utilizing traditional landlines or commercial caller identification service. Storage can be included to include address book function, query caching, and user preferences. An interface can be provided to facilitate display of rich caller identification information. The interface can further update displayed information without user input, or provide user selection control to request more information on a selected portion of displayed information. These features can be applied to determine the information about a party that is either receiving a communication or initiating a communication. | 04-08-2010 |
| 20100142688 | METHOD AND APPARATUS FOR MANAGING COMMUNICATIONS - A system that incorporates teachings of the present disclosure may include, for example, a communication device having a controller to detect a selection of an image from a graphical user interface, identify an entry in a contact book responsive to the detected selection of the image, and retrieve one or more communication identifiers associated with the party from the entry of the contact book for initiating a communication session. Other embodiments are disclosed. | 06-10-2010 |
| 20100150326 | METHOD AND SYSTEM FOR PROCESSING APPLICATION LOGS - A method and system for processing application logs describing transactions in a computer telephony integration (CTI) environment is disclosed. The CTI environment includes a plurality of CTI servers configured to execute CTI applications. Numerous instances or types of CTI applications may be executed. A user may request information for a transaction performed in the CTI environment. The relevant application logs indicating the transaction may be determined and output. Information indicating the relevant application logs may be output to the user. | 06-17-2010 |
| 20100158222 | INFORMATION PROCESSING APPARATUS, OUTPUT METHOD AND RECORDING MEDIUM - An information processing apparatus which outputs information includes an acquisition unit that acquires identification information for identifying an intended party, a storage unit that stores, when identification information is acquired, a file operation record indicating a file operated during a call in a storage unit so that the file operation record is associated with the identification information, and an output unit that outputs, in a case of determining that identification information that matches identification information stored in the storage unit is acquired by the acquisition unit, information about the file stored in the storage unit in association with the acquired identification information. | 06-24-2010 |
| 20100166163 | SYSTEM AND METHOD FOR PROMOTING CORPORATE INITIATIVES - A system and method may include storing a set of messages associated with a corporate initiative. A network address of a telephone associated with at least one member of a group of individuals may be identified. A message may be selected from the set of messages for displaying on an electronic display of the telephone. The message may be communicated to the network address for display on the electronic display of the telephone. By displaying the message on the telephone, an employee may be reminded of the message so as to not forget a particular corporate initiative idea. | 07-01-2010 |
| 20100189233 | MULTIMEDIA COMMUNICATION SYSTEM, MULTIMEDIA COMMUNICATION DEVICE AND TERMINAL - At one of the timings: during a period between the moment when one of terminals which performs transmission calls out a communication partner and the moment of response and at the timing after the communication between the terminals is complete; content data is read out from a database and the read out content data is transmitted to the terminal. | 07-29-2010 |
| 20100232584 | Software-Based Operator Switchboard - A system and computer program product for providing a software-based operator switchboard for a phone system provide improved functionality, with greater simplicity, than conventional techniques. A telecommunications system may comprise an operator switchboard computer system displaying and receiving input with a graphical user interface indicating an operation to be performed by an end-user device, generating a first message in a first message format based on the received input, and transmitting the message to a server computer system, and a server computer system receiving the first message from the first computer system, translating the first message from the first message format to form at least one second message in a second message format, and transmitting the second message to perform the operation to be performed by at least one end-user device. Messages may also be transmitted from end-user devices to the server computer system, translated, and transmitted to the operator switchboard computer system. | 09-16-2010 |
| 20100296640 | MULTIMODAL CALLBACK TAGGING - Users in an enhanced communication system are enabled to tag other users so that the tagging user is notified when both the tagged and tagging users meet a predefined criterion of presence states and/or available modalities to the tagging and the tagged users. The tagging user may then, optionally, initiate a multimodal session with the tagged user utilizing the set of modalities originally specified or another set. | 11-25-2010 |
| 20100303218 | IMAGE DISPLAY APPARATUS, IMAGE DISPLAY METHOD, AND RECORDING MEDIUM RECORDING AN IMAGE DISPLAY PROGRAM - An image display apparatus acquires other-party device history information that associates other-party device information with call history information that is records of calls, the other-party device information being related to devices of other parties that have talked with a user of the image display apparatus on the phone through a telephone device. | 12-02-2010 |
| 20100322399 | Method, system and apparatus for enhancing digital voice call initiation between a calling telephony device and a called telephony device - A method system and apparatus for enhancing digital voice call initiation between a first telephony device and a second telephony device is provided. Text data is associated with digital voice data conveyed between the first telephony device and the second telephony device, the associating occurring prior to initiating transmitting the digital voice data, the text data based on input data received via an input device associated with the first telephony device. The text data is transmitted to the second telephony device in conjunction with transmitting the digital voice data, the text data to be provided synchronously at the second telephony device with an announcement of the digital voice data. | 12-23-2010 |
| 20110007883 | INTERCOM SYSTEM - An entry station for an intercom system comprises a touch-screen user interface operable to facilitate a dialling function. A communications module is provided which is arranged to communicate with at least one destination terminal in accordance with the dialling function. | 01-13-2011 |
| 20110007884 | METHOD AND APPARATUS FOR PROVIDING A USER WITH NOTIFICATION INFORMATION IN THE TELECOMMUNICATION SYSTEM - The present invention proposes a method and apparatus for providing a user with notification information during a call period in a telecommunication system based on SIP protocol. In the present invention, after receiving a calling response message from a network server, a user equipment retrieves notification information from the calling response message and presents it to the user by a display screen (e.g. the display screen of a cell phone). If there needs several communications between the user equipment and the network server, the user only needs to choose corresponding service according to the notification information presented on the display screen, wherein the notification information presented on the display screen comprises one item or a plurality of items for the user to choose. It saves time and avoids the misoperation due to the fact that the user didn't listen to the voice notification information clearly. | 01-13-2011 |
| 20110013758 | INFORMATION DEVICE - A device for obtaining, storing and displaying information from a remote server, the device has a modem for establishing communication sessions with the remote server. A memory coupled to the modem stores the obtained information, and a display is coupled to the memory for displaying the stored information. The device automatically and periodically communicates with the remote server for obtaining the information. | 01-20-2011 |
| 20110013759 | INFORMATION DEVICE - A device for obtaining, storing and displaying information from a remote server, the device has a modem for establishing communication sessions with the remote server. A memory coupled to the modem stores the obtained information, and a display is coupled to the memory for displaying the stored information. The device automatically and periodically communicates with the remote server for obtaining the information. | 01-20-2011 |
| 20110026694 | METHOD AND APPARATUS FOR INTEGRATING PHONE AND PDA USER INTERFACES ON A SINGLE PROCESSOR - Separate processors, a PDA processor, and a baseband processor are maintained in a PDA having an integrated telephone device. The PDA processor runs PDA related programs and a user interface for the telephone device. A link between the PDA processor and baseband processor transfers data and commands from the user interface to a phone control program executing on the baseband processor. The base band processor is connected to the telephone device, and the phone control program controls operation of the telephone device. The separation of processors reduces vulnerability of the telephone device to hacker rogue applications that invade or program crashes that occur on the PDA processor. | 02-03-2011 |
| 20110051914 | DYNAMICALLY GENERATED RING TONES - A first input signal, which has a first playback sequence, is resequenced based upon a characteristic of a second input signal. The resequencing occurs analyzing the characteristic in the second input signal, and modifying the first playback sequence of the first input signal based upon the analysis of the characteristic to generate a second playback sequence. Finally, a third signal is output using the second playback sequence. The third signal can be a rearranged signal or a signal played at a different rate. Using the method, video ringtones can be generated on a mobile device when a call is received. | 03-03-2011 |
| 20110075825 | Method for the Selection of an Active Software Environment of a Virtualized Telecommunications Terminal - A method is presented for the automatic selection of the active software environment of a telecommunications terminal. In accordance with one embodiment of the present invention, the active software environment of a telecommunications terminal is selected on the basis of a characteristic of an incoming invitation to participate in a telecommunications session. In accordance with another embodiment of the present invention, the content of files residing in storage used by a system software instance is processed. When an incoming call is received, the present invention selects an active software environment on the basis of whether the caller is identified in any of the processed files. | 03-31-2011 |
| 20110142214 | Methods and Apparatuses for Configuration Automation - Methods and apparatuses for automated configuring of user preferences. In one aspect of the present invention, a method to operate a data processing system, includes: detecting whether or not a portable device is connected to the data processing system; and automatically configuring one or more user preferences of the data processing system according to an identity of the portable device in response to a change in whether or not the portable device is connected to the data processing system. In one aspect of the present invention, call forwarding of at least one of a land line phone and a mobile phone is automatically configured when the mobile phone is brought close to the land line phone or when the mobile phone is taken away from the land line phone. | 06-16-2011 |
| 20110255674 | INTEGRATED NETWORK COMMUNICATION DEVICE - An integrated network communication device includes a data processing device, an image output device and a communication device. The data processing device is adapted to integrate various digital data and can be connected to an information network. The image output device is adapted to display image data on an image display screen. The communication device is adapted to exchange audio data with the information network, and further comprises an input unit, an audio output module, an audio input module, a traffic indication module and a bar-code identification module. | 10-20-2011 |
| 20110286589 | METHOD AND APPARATUS FOR TAGGING OUTGOING TELEPHONY CALLS - Systems and methods for determining and providing call disposition information for outgoing calls are provided. More particularly, the disposition of a call placed from a communication device is determined, and associated with a call log for that communication device. The call disposition information is displayed or otherwise output to a user when the call log is accessed by the user. The call disposition information can be determined by a call disposition application running on a communication server that provides the call disposition information to a communication device for display by that communication device. | 11-24-2011 |
| 20110305328 | SYSTEM AND PROCEDURE FOR COMMERCIAL COMMUNICATIONS - System comprising a server of webpages ( | 12-15-2011 |
| 20110311033 | INFORMATION DEVICE - A device for obtaining, storing and displaying information from a remote server, the device has a modem for establishing communication sessions with the remote server. A memory coupled to the modem stores the obtained information, and a display is coupled to the memory for displaying the stored information. The device automatically and periodically communicates with the remote server for obtaining the information. | 12-22-2011 |
| 20110317823 | INFORMATION DEVICE - A device for obtaining, storing and displaying information from a remote server, the device has a modem for establishing communication sessions with the remote server. A memory coupled to the modem stores the obtained information, and a display is coupled to the memory for displaying the stored information. The device automatically and periodically communicates with the remote server for obtaining the information. | 12-29-2011 |
| 20120076283 | Predictive Customer Service Environment - A mechanism for facilitating customer interactions within a customer service environment provides prompt and accurate answers to customer questions. A smart chat facility for use in a customer service environment to predict a customer problem examines a customer chat transcript to identify customer statements that set forth a customer issue and, responsive to this, can route the customer to an agent, an appropriate FAQ, or can implement a problem specific widget in the customer UI. Customer queries are matched with most correct responses and accumulated knowledge is used to predict a best response to future customer queries. The iterative system thus learns from each customer interaction and can adapt to customer responses over time to improve the accuracy of problem prediction. | 03-29-2012 |
| 20120076284 | Providing Called Number Characteristics to Click-to-Dial Customers - A system and method to provide content and call attributes for a destination phone number using a click-to-dial connection includes accepting a query, retrieving links to a document, and searching through cached data using the query to identify relevant or destination number information. If no match is found, the method continues with accessing the document identified by the link for identifying relevant number information and creating a click-to-dial icon to link to the relevant numbers included in the relevant phone number information identified by the query. Next, a popup box for content relevant to the click-to-dial icon and a click feature on the popup box are created to retrieve call destination attributes for viewing by a user. Further, computer instructions create at least one communication connection between two communication devices after viewing call destination attributes. | 03-29-2012 |
| 20120128139 | Methods and Systems for Aggregating and Graphically Representing Information Associated with a Telecommunications Circuit - Exemplary systems and methods for aggregating and graphically representing information associated with a telecommunications circuit are disclosed. An exemplary method includes a telecommunications management subsystem receiving, from a plurality of backend telecommunications subsystems, data representative of information associated with a telecommunications circuit, aggregating the data representative of the information associated with the telecommunications circuit, providing a portal configured for access by a user associated with the telecommunications circuit, and displaying, within the portal, a graphical user interface including a graphical representation of the telecommunications circuit. Corresponding methods and systems are also disclosed. | 05-24-2012 |
| 20120128140 | Providing a Roster and Other Information Before Joining a Participant Into an Existing Call - A communication manager establishes a call between two or more participants on two or more communication devices. The call can be an audio or video call. A call request is sent from one of the communication devices to conference an additional communication device to the call. For example, a participant in the call decides to conference an additional person to further discuss an idea. | 05-24-2012 |
| 20120140912 | PROCESS FOR DOWNLOADING DATA PRECEDED BY ANNOUNCEMENT SIGNALS - Update data is dispatched by a communication center to terminals with the aid of a broadcasting network. Next, the terminals report their update to the center through a bidirectional network. The center renews a current campaign or stops the campaign as a function of the number of terminals updated. When only a minimum number of terminals need to be updated, the campaign is stopped and the last terminals that were not updated through the campaign transmitted through broadcast network will be updated via the bidirectional link. | 06-07-2012 |
| 20120177189 | Displaying Phone Number on the Landing Page Based on Keywords - Various methods, systems, and computer program products are disclosed for determining promotional messages that led to a phone call. The method may include communicating a promotional message, wherein the promotional message is associated with a phone number. The method may include receiving an indication that the promotional message was selected. The method may include receiving a phone call via the phone number, the phone call indicating the phone number that was called. The method may include associating the phone call with the promotional message based on the phone number. The method may include determining that the communicated promotional message led to the phone call based on the associated phone call and promotional message. | 07-12-2012 |
| 20120250843 | Method for Indicating the Context of a Call to a Called Party - In embodiments of the disclosed technology, a plurality of ratings of websites is received, wherein each rating is associated with a category and a rater and each rater is associated with at least one group. A selection of a category is received from the user, wherein the user is associated with at least one group. One website location (or a plurality of website locations) is provided in the category to the user based on at least one rating of the plurality of ratings provided by at least one of the raters, wherein at least one group associated with the rater and at least one the group associated with the user are the same group. | 10-04-2012 |
| 20120250844 | ENHANCED CALLING FEATURES - Systems, methods, apparatus, and computer program products are provided for scheduling and initiating calls. For example, a request for a prospective call between a caller and a callee can be received via a server. The prospective call can be electronically added to call lists associated respectively with the caller and the callee. In response to a determination that both the caller and the callee are available, a call between a caller device and a callee device can be automatically initiated. | 10-04-2012 |
| 20120257733 | System and Method for Dispatching Field Technicians Based on Locations of Virtual Warehouses - A method is disclosed for determining a technician to dispatch to a customer site requiring a service call. A first plurality of technicians assigned to a customer site requiring a service call is determined. A location of each of the technicians is also determined. A first plurality of distances is determined between each of the technicians and a plurality of locations at which is disposed equipment needed for the service call. A second plurality of distances is determined between each of the technicians and a plurality of service vehicles at which is disposed the equipment needed for the service call. One of the technicians is dispatched to the customer site based on the location of each of the technicians, on the first plurality of distances, and on the second plurality of distances. A system for implementing the method is disclosed. | 10-11-2012 |
| 20120281822 | METHOD AND APPARATUS FOR NETWORK MAINTENANCE AND SUPERVISION OF AN ON-BOARD CONTROLLED DISPLAY PORTION - A method for controlled display on a telephone, the method constituted of: downloading a display portion from a first network to the telephone; detecting a call instance; displaying on the telephone the downloaded display portion responsive to the detected call instance; in the event the data communication module is in communication with the first network, requesting, via the data communication module, a new display portion from the first network; and in the event the data communication module is not in communication with the first network, creating a time stamp and storing the time stamp on a memory of the telephone. | 11-08-2012 |
| 20120288075 | COMMUNICATION DEVICE FOR ESTABLISHING AUTOMATED CALL BACK USING QUEUES - A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment of a system and method for managing, directing, and queuing communication events may also communicate contextual data between a communication device and a communication system. | 11-15-2012 |
| 20120314850 | SYSTEM OF HARDWARE, SOFTWARE AND TECHNICAL METHODS TO ENABLE ACTIVE MANAGEMENT OF ON HOLD CALLS ON SMART PHONES AND OTHER PROGRAMMABLE PHONES - The described embodiment of the system relates to software and hardware related to smart phones and programmable phones, on hold messages, putting callers on hold and taking them off hold, visual indications on such phones of the active inactive status of callers who are on hold, and key pad communication. | 12-13-2012 |
| 20130003952 | SYSTEMS AND METHODS OF THIRD PARTY CALL CONTROL AND CONTENT INSERTION - Systems and methods for providing third party call services with the delivery of content to a calling party communication device are described herein. The systems may comprise a website server and telco gateway configured to enable a calling party to initiate a communication session between a calling party communication device and a called party communication device via a web page of a website hosted by the website server. During establishment of the communication session, the telco gateway determines what content to deliver to the calling party communication device and delivers such content to the calling party communication device while waiting to receive an answer of a call initiated to the called party communication device. The system may deliver different forms of content to a calling party communication device based on a variety of considerations. | 01-03-2013 |
| 20130003953 | COMMUNICATION SYSTEM, COMMUNICATION APPARATUS, COMMUNICATION CONTROL METHOD, AND COMMUNICATION PROGRAM - A calling side communication apparatus includes a communication function executing means | 01-03-2013 |
| 20130089192 | SYSTEM FOR EFFECTING A TELEPHONE CALL OVER A COMPUTER NETWORK WITHOUT ALPHANUMERIC KEYPAD OPERATION - A system for effecting a telephone call between telephonic devices is operative to use a computer network, without manual use of the alphanumeric keypads. A third party call control (3PCC) application program interface (API) provides the capability for users to use a web browser or other Internet capable software to place a call, rather than using the telephone keypad. A third party call control application program interface includes a uniform resource locator operable over the Internet to cause a call between a first telephonic device and a second telephonic device to be completed. The uniform resource locator includes identification of the first telephonic device and identification of the second telephonic device. | 04-11-2013 |
| 20130163733 | LOCATION AWARE SPEED DIAL ON A COMMUNICATION DEVICE - A method of assigning contacts to a speed dial function. The method can include identifying contacts that are candidates to be assigned to the speed dial function on a communication device. The method also can include identifying a geographic distance between each of the identified candidates and the communication device. The method further can include, via a processor, assigning a first of the identified candidates that is closest to the communication device to a first speed dial indicator, and assigning a second of the identified candidates that is next closest to the communication device to a second speed dial indicator. | 06-27-2013 |
| 20130202097 | PRIORITY TELEPHONIC COMMUNICATIONS - This document describes various techniques enabling priority telephonic communications. In some embodiments, these techniques enable a person making a telephone call to indicate that their call is important and a person receiving the call to know, even before taking that call, that the call is important. | 08-08-2013 |
| 20130202098 | METHODS AND APPARATUS FOR PARTIALLY UPDATING A WEB PAGE USING AN EMBEDDED IFRAME - Methods and systems are provided for managing customer service calls using a localhost service operating within a desktop environment. The system includes a web-based application configured to display browser windows including an overlayed or embedded softphone component, and a desk top application which serves a telephony application configured to receive call status information from a CTI adapter. The softphone is supported by an iFrame which exchanges call status information with the desk top application | 08-08-2013 |
| 20130235987 | AUTOMATIC MACHINE TO MACHINE DISTRIBUTION OF SUBSCRIBER CONTACT INFORMATION - A method and system for replacing contact information without significant human intervention. A subscriber's replacement contact information is automatically sent to specified recipients in a telecommunication system. A program on a subscriber's network appliance upon receipt of a prompt generated by the subscriber to notify contacts of a change or, the program automatically generating instructions when new contact information is installed in a subscriber's network appliance, causes a list of selected recipient addresses to be displayed on the subscriber's appliance display. The subscriber selects the addresses to be notified of the change and the subscriber's network appliance automatically sends the contact information via the telecommunication system's authentication process, to the address selections. Each receiving device has instructions for receiving the replacement contact address information and then replacing the subscriber's current contact address information, that is stored on the device, with the replacement contact address information. | 09-12-2013 |
| 20130251126 | SYSTEM AND METHOD FOR SUPPORTING SELF SERVICE AND ASSOCIATED AGENT-ASSISTED SERVICE CALL ROUTING - A method and system support an interaction of a user with a self service application via a self service access terminal, which may be a mobile device. The user employs the self service access terminal to navigate a decision tree associated with the self service application. When the user reaches a point in the decision tree which indicates that an agent-assisted service session should be initiated between the user and a human agent, the voice call may be initiated and data associated with the interaction with the self service application is communicated to an agent computer which displays the data to the human agent who handles the voice call. The data may include user data, environmental data, line-of-business data pertaining to the user, and/or data indicating the path on the decision tree which the user traversed prior to the voice call. | 09-26-2013 |
| 20130259214 | CONTROLLING SIMULTANEOUS EXECUTION OF MULTIPLE TELECOM CAMPAIGNS - Methods and arrangements for managing execution of multiple campaigns. At least two campaigns are directed to a target. A monitor is associated with the target, and the at least two campaigns are delivered to the monitor, wherein at least one campaign is in a run mode and at least one campaign is in a wait mode. | 10-03-2013 |
| 20130279670 | COLLABORATING WITH A CALLER BY INTERNET SITES - A computerized method for collaborating between a party and a caller, comprising receiving at the party a communication from the caller, and responsive to the communication, presenting by the party a web-page on a computer operated by the caller, wherein the method is performed at least by a computerized apparatus of the party and an at least one communications apparatus of the caller. | 10-24-2013 |
| 20130287187 | CONVEYING CONTEXT-SENSITIVE INFORMATION FOR A CONVERSATION - Methods and arrangements for conveying context-sensitive information for a conversation. A topic of a conversation among at least one conversation participant is ascertained. Information related to the ascertained topic of conversation is obtained, and the obtained information is displayed to at least one conversation participant during the conversation. | 10-31-2013 |
| 20130287188 | METHOD AND SYSTEM FOR PROVIDING AN ENHANCED EVENT NOTIFICATION IN AN UNIVERSAL PLUG AND PLAY HOME NETWORK ENVIRONMENT - Methods and systems are provided for providing an incoming event notification to a telephony control point in a UPnP home network environment. Information associated with a remote party is fetched by a telephony server, when an incoming event associated with the remote party arrives at the telephony server. An incoming event notification associated with the incoming event is generated. The incoming event notification includes the information associated with the remote party. The incoming event with the incoming event notification is forwarded to at least one telephony control point in the UPnP home network environment. The information associated with the remote party is displayed with the incoming event notification on a display of the at least one telephony control point, when the incoming event arrives at the telephony control point. | 10-31-2013 |
| 20130343529 | Auto-Save, Retrieval, and Presentation of Key Press Sequences - An embodiment of the invention provides a method for communicating on a telecommunications device, wherein a telephone number is received from a user via an interface of the telecommunications device. At least one character from the user is also received via the interface in response to key press options presented to the user. The telephone number and the character received from the user are automatically saved on a memory device. The character is automatically associated with the telephone number. Contextual information associated with the character is saved, wherein the contextual information indicates the time of day that the character is entered, the date that the character is entered, and/or the type of call where the character is entered. The character is presented to the user in a list of previously entered characters on a display of the telecommunications device during a subsequent telephone call to the saved telephone number. | 12-26-2013 |
| 20140023183 | COMPUTER PROGRAM, METHOD, AND SYSTEM FOR PRESENTING USER-SELECTED CONTENT VIA MOBILE DEVICES - The present invention is directed to a computer program, method, and system for presenting user-selectable content on another user's computing device. Embodiments of the present invention permit a first user to create relationships and networks between other users. Once relationships have been created, the first user can select multimedia content to be presented to a second user or group of users. The content is presented to the second user upon the first user initiating a telephone call to the second user and during a pre-answer stage comprising ringing of the second user's computing device; upon the second user answering the call, the presentation of the content is terminated. In addition, if the second user has selected content to be presented to the first user, such content will also be displayed at the time the first user makes the call to the second user. | 01-23-2014 |
| 20140321626 | METHOD AND APPARATUS FOR CONTENT PRESENTATION IN ASSOCIATION WITH A TELEPHONE CALL - A method and apparatus are provided for presenting multimedia content to a caller and/or a called party in association with a telephone call. Content may be presented pre-ring (before the called party's telephone rings), in-call, and/or post-call. Content presented to a party may be related to another party participating in the call or may be related to a third party (e.g., an advertiser that paid for the ability to have its content presented). Presented content may be actuable, to allow a caller to change the destination of a call, take advantage of an offer presented to him or her, redeem a coupon, schedule or queue a subsequent call, etc. To find a desired destination party, a caller may initiate a manual or automatic search of his or her local contacts (on his telephone) and/or a central or global directory or contact list. | 10-30-2014 |
| 20140321627 | METHOD AND APPARATUS FOR CONTENT PRESENTATION IN ASSOCIATION WITH A TELEPHONE CALL - A method and apparatus are provided for presenting multimedia content to a caller and/or a called party in association with a telephone call. Content may be presented pre-ring (before the called party's telephone rings), in-call, and/or post-call. Content presented to a party may be related to another party participating in the call or may be related to a third party (e.g., an advertiser that paid for the ability to have its content presented). Presented content may be actuable, to allow a caller to change the destination of a call, take advantage of an offer presented to him or her, redeem a coupon, schedule or queue a subsequent call, etc. To find a desired destination party, a caller may initiate a manual or automatic search of his or her local contacts (on his telephone) and/or a central or global directory or contact list. | 10-30-2014 |
