Patent application number | Description | Published |
20090327131 | DYNAMIC ACCOUNT AUTHENTICATION USING A MOBILE DEVICE - Providing dynamic authentication of a user requesting access to a system via a mobile device is disclosed. An account holder tailors a set of customized security challenges and responses. When a request for account authentication is received from a mobile device, the system conducts a multi-step user authentication process that includes dynamically selecting and prompting the user with the custom security challenges. | 12-31-2009 |
20100120408 | SERVICING ATTRIBUTES ON A MOBILE DEVICE - Enabling remote customer service and maintenance using a visual identifier is disclosed. In response to a user enrolling in a service capability associated with a mobile device, the process utilizes a visual identifier to associate the service capability with the customer account, the service and the mobile device. The system allocates a visual identifier for each service capability and enables customer service agents to identify the service capability and mobile device, verify the user and retrieve information for the service interaction. | 05-13-2010 |
20120129514 | SERVICING ATTRIBUTES ON A MOBILE DEVICE - Enabling remote customer service and maintenance using a visual identifier is disclosed. In response to a user enrolling in a service capability associated with a mobile device, the process utilizes a visual identifier to associate the service capability with the customer account, the service and the mobile device. The system allocates a visual identifier for each service capability and enables customer service agents to identify the service capability and mobile device, verify the user and retrieve information for the service interaction. | 05-24-2012 |
Patent application number | Description | Published |
20090254864 | Visualization system and method - The invention is a method and system by which a visualization of a predetermined subject can be generated with the assets and/or attributes of the subject identified and, if assessed, the results of the assessment can be indicated. The visualization includes a center point with a core which represents the subject and a series of annular rings depending outwardly therefrom, each ring represents a set of assets or attributes and each ring has a segment representing each of the assets or attributes in the set. The visualization allows effective analysis and representation of the predetermined subject. | 10-08-2009 |
20110087614 | SYSTEM FOR REPRESENTING AN ORGANIZATION - The invention relates to a method for generation of at least one model to represent an organization or part thereof. The model includes the ability for a user enquiry to be made and the generation of a viewpoint in response to the enquiry. The generation of the viewpoint includes reference to at least one parameter relating to the organization and in particular the condition of the parameter at or nearest to the time of the enquiry being made or a user defined time. | 04-14-2011 |
20130138697 | SYSTEM AND METHOD FOR DATA PROVISION - A method and system is provided for the generation of a model to represent at least part of an organisation. The model includes a plurality of items of relevance to the organisation and said items are linked to each other and/or one or more organisation database and/or one or more data sources external to the model so as to be able to generate, in a predefined manner a response to a user request made of the model. Thus user's receive appropriate automated support for their decision processes which is more efficient and allows better informed decisions to be made on the basis of the responses from the model. As the model is generated with reference to the organisation rather than the raw data sources the use of the model is supportive of the organisation work methodology and the responses are at the required level with respect to the decisions are to be made within the organisation. | 05-30-2013 |
20140019402 | METHOD AND APPARATUS FOR MODEL BASED DECISION MAKING - The invention relates to an organisation model and the method of generation of the same and use of the same, wherein the model is provided to be used to assess the current performance of an organisation, or part thereof, with regard to its objectives and to guide future decision making by projecting likely future outcomes of proposed changes to the organisation, based on cause-effect reasoning which can include a probabilistic layer, said model being constructed in part using available domain knowledge. The model can be also be used to check the validity and success of historical decisions against the current situation, to guide model review and future decision making. | 01-16-2014 |