Patent application number | Description | Published |
20080281932 | Methods, Systems, and Products for Categorizing and Converting Attached Objects - Methods, systems, and products systems are disclosed for categorizing and converting an attached object. An electronic message is received from a sender's address that is destined for a recipient's address and has the attached object associated with a sender legacy system. The sender's address and the recipient's address are associated to a list of addresses. When both the sender's address and the recipient's address are matched to the list of addresses, then the electronic message is sent to a rule-based engine that interprets the attached object using a set of rules and that categorizes the attached object. The object is converted based on the category. When the sender's address and the recipient's address do not match the list of addresses, then an identifier is received that associates the electronic message with another system. | 11-13-2008 |
20090074175 | Methods, Systems, and Products for Exchanging Health Care Communications - Methods, systems, and products are disclosed for exchanging healthcare communications. An electronic healthcare communication is received and categorized. The electronic healthcare communication is processed according to the categorization of the electronic healthcare communication. A transaction reply is selected when the categorization applies a sender rule. The transaction reply is routed to a non-participant communication device. | 03-19-2009 |
20100074430 | Methods, Systems, and Products for Routing Communications to Contact Centers - Methods, systems, and products are disclosed for routing communications to contact centers. When an incoming communication is detected, calling party identification information is associated to a communications profile. When a called party has multiple communications devices, then a location is received for each of the called party's multiple communications devices. The incoming communication is then routed based on the location of the called party's multiple communications devices. | 03-25-2010 |
20140016768 | Computer Telephony Integration Complete Healthcare Contact Center - Methods, systems, and products enable a healthcare facility to process incoming communications. | 01-16-2014 |
20140214876 | Virtual physician office systems and methods - Electronic records are formatted according to recipient addresses. When an electronic database record is received by a server or other device, the electronic database record has any formatting, herein termed a legacy format. The electronic database record is destined for delivery to device identified by a recipient address. The recipient address is associated with a software agent that reformats the legacy format into a different format. The electronic database record is thus reformatted according to software agent associated with the recipient address. A reformatted database record is thus sent to the recipient address, and the reformatted database record has the different format. | 07-31-2014 |
20140328480 | Methods, Systems, and Products for Routing Communications - Methods, systems, and products route communications according to schedules. When an incoming communication is detected, a schedule is retrieved that is associated with a recipient's address. A time associated with the communication is compared to entries in the schedule. If a match is determined, then an alternate destination may be chosen. | 11-06-2014 |