Patent application number | Description | Published |
20090296914 | Method And System For A Gateway Transfer - Techniques for providing a gateway transfer mechanism are disclosed. In one particular exemplary embodiment, the techniques may be realized as a method, comprising identifying, at a gateway, a call to be routed to a first location, determining whether to transfer the call to a second location, in the event the call is to be transferred to the second location, transferring the call, wherein transferring the call comprises ending a process to route the call to the first location, generating transfer information for the second location, and transferring the call to the second location using the generated transfer information. | 12-03-2009 |
20090318111 | VOICE PORTAL TO VOICE PORTAL VOIP TRANSFER - A method includes receiving at a voice portal a telephone call from a caller and acquiring from the caller a billing telephone number. The method also includes determining, based on the billing telephone number, that the telephone call should be transferred to a specific call center; identifying an exchange number for the specific call center; assembling a refer message based on the billing telephone number and the exchange number of the specific call center; and sending the refer message to a network device. | 12-24-2009 |
20100158234 | METHOD AND SYSTEM FOR TRUNK INDEPENDENT GATEWAY TRANSFER OF CALLS - Techniques for providing a method and system for trunk independent gateway transfer of calls are disclosed. In one particular exemplary embodiment, the techniques may be realized as a computer implemented method, comprising receiving a call transfer request for a call at a gateway and determining, using a processor of the gateway, whether a trunk to be used for transferring the call requires a transfer command. In the event the trunk requires transfer command, the techniques comprise generating a transfer command, and transferring the call using the transfer command. | 06-24-2010 |
20110069700 | SYSTEM FOR AND METHOD OF INFORMATION ENCODING - A system for and method of information encoding is presented. The system and method include encoding information within other information of a protocol, and then decoding the information and performing actions based on the decoded information. | 03-24-2011 |
20130215737 | Method and System for Trunk Independent Gateway Transfer of Calls - Techniques for providing a method and system for trunk independent gateway transfer of calls are disclosed. In one particular exemplary embodiment, the techniques may be realized as a computer implemented method, comprising receiving a call transfer request for a call at a gateway and determining, using a processor of the gateway, whether a trunk to be used for transferring the call requires a transfer command. In the event the trunk requires transfer command, the techniques comprise generating a transfer command, and transferring the call using the transfer command. | 08-22-2013 |
20140037083 | SYSTEM FOR AND METHOD OF INFORMATION ENCODING - A system for and method of information encoding is presented. The system and method includes encoding information within other information of a protocol, and then decoding the information and performing actions based on the decoded information. | 02-06-2014 |
20140086400 | Method and System For A Gateway Transfer - Techniques for providing a gateway transfer mechanism are disclosed. In one particular exemplary embodiment, the techniques may be realized as a method, comprising identifying, at a gateway, a call to be routed to a first location, determining whether to transfer the call to a second location, in the event the call is to be transferred to the second location, transferring the call, wherein transferring the call comprises ending a process to route the call to the first location, generating transfer information for the second location, and transferring the call to the second location using the generated transfer information. | 03-27-2014 |
20140169549 | CALL OCCUPANCY MANAGEMENT - A device may receive a history of call volumes and statistics for a call queue. The device may also receive, for each of a number of agents that are associated with the call queue, a work schedule. The device may determine a projected call occupancy for the call queue based on the history of call volumes for the call queue and the work schedules; select a subset of agents, among the number of agents that are associated with the call queue, that are not needed to handle calls in the call queue during a time for which projected call occupancy is below a first threshold; and assign tasks, for the time, to the subset of agents. | 06-19-2014 |
20150016600 | TIERED CALL ROUTING - A computer device may include logic configured to receive a request to route a call from an interactive voice response system; obtain information associated with the call; and obtain one or more metrics associated with a plurality of automatic call distribution centers. The logic may be further configured to select a rule to route the call based on the information associated with the call; and select a particular automatic call distribution center for the call based on the selected rule, based on the obtained information associated with the call, and based on the obtained one or more metrics. | 01-15-2015 |