Patent application number | Description | Published |
20120171988 | EXTENDED EMERGENCY NOTIFICATION SYSTEMS AND METHODS - Systems and methods are provided for notifying an extended group of persons that a person has requested assistance from a private response center. In one example, an electronic communication is received from the first person, requesting assistance. One or more potential assisting persons are automatically identified as being in position to render assistance to the first person. An electronic message is sent to the one or more potential assisting persons indicating that the first person has requested assistance. The potential assisting persons may be identified based at least in part on their proximity to the first person, for example based on their interaction with the same cell of a cellular communications network, or based on global positioning system data. The electronic message may contain other information, such as information about the first person. In this way, the original caller may be assisted more quickly than would otherwise occur. | 07-05-2012 |
20120171989 | EXTENDED EMERGENCY NOTIFICATION SYSTEMS AND METHODS - Systems and methods are provided for notifying an extended group of persons that a person has requested assistance from a private response center. In one example, an electronic communication is received from the first person, requesting assistance. One or more potential assisting persons are automatically identified as being in position to render assistance to the first person. An electronic message is sent to the one or more potential assisting persons indicating that the first person has requested assistance. The potential assisting persons may be identified based at least in part on their proximity to the first person, for example based on their interaction with the same cell of a cellular communications network, or based on global positioning system data. The electronic message may contain other information, such as information about the first person. In this way, the original caller may be assisted more quickly than would otherwise occur. | 07-05-2012 |
20120178403 | EMERGENCY CALL REDIRECTION SYSTEMS AND METHODS - Systems and methods are provided for connecting a caller to an alternate telephone number, such as 911, when a call to a private response center does not result in immediate assistance. In one example, when the call to the private response center does not connect, the communications device used to make the call may prompt the user to indicate that the call relates to an emergency, and the communications device may call the emergency services telephone number. Failure to connect may result when the call does not connect to a receiving party, or upon failure to timely reach a customer service representative. In another example, the call to the private response center may connect, but the private response center may signal the communications device that the call will not be handled immediately. The communications device may then prompt the user to indicate whether an alternate telephone number should be called. | 07-12-2012 |
20120178405 | EMERGENCY CALL REDIRECTION SYSTEMS AND METHODS - Systems and methods are provided for connecting a caller to an alternate telephone number, such as 911, when a call to a private response center does not result in immediate assistance. In one example, when the call to the private response center does not connect, the communications device used to make the call may prompt the user to indicate that the call relates to an emergency, and the communications device may call the emergency services telephone number. Failure to connect may result when the call does not connect to a receiving party, or upon failure to timely reach a customer service representative. The communications device may prompt the user to indicate whether an alternate telephone number should be called. | 07-12-2012 |
20140045473 | INTELLIGENT CALL FORWARDING - Systems and methods for providing alternate communication paths for telephone calls. Calls directed to a telephone are relayed to a second electronic communication device, which may be a second telephone, based on the physical relationship of the telephone and the second device. According to one aspect, the physical relationship is automatically detected and compared with one or more conditions. When one of the conditions is met, an incoming call directed to the telephone is relayed to the second electronic communication device. Detection of the physical relationship may include detecting whether the telephone and the second device are in close proximity, whether one or both of the telephone and the second device is moving, or other aspects of the relationship. Relaying a call to the second device may be accomplished by call forwarding, a ring-no-answer treatment, three-way calling, or other methods. | 02-13-2014 |
20140079192 | ADAPTIVE SYSTEM WITH CALL CENTER AND TRUSTED NETWORK - A response center or other entity maintains in electronic storage records of trust relationships between parties. In an example method of operating a call center, personal profiles of clients of a service of the call center are maintained. At least some of the profiles include contact information for entities in trusted networks of the respective clients. An inquiry can be received from an inquiring party, inquiring whether a particular entity is trusted by a particular client. An electronic message is automatically sent to the inquiring part indicating whether or not the particular entity is trusted. In some implementations, entities may be assigned levels of trustedness. | 03-20-2014 |
20150024726 | INTELLIGENT CALL FORWARDING - Systems and methods for providing alternate communication paths for telephone calls. Calls directed to a telephone are relayed to a second electronic communication device, which may be a second telephone, based on the physical relationship of the telephone and the second device. According to one aspect, the physical relationship is automatically detected and compared with one or more conditions. When one of the conditions is met, an incoming call directed to the telephone is relayed to the second electronic communication device. Detection of the physical relationship may include detecting whether the telephone and the second device are in close proximity, whether one or both of the telephone and the second device is moving, or other aspects of the relationship. | 01-22-2015 |
20150026111 | METHOD FOR ENGAGING ISOLATED INDIVIDUALS - Methods and systems for engaging isolated individuals. In an example implementation, a variety of historical information about a client is received, indicating that certain prior events have occurred in the life of the client. The historical information is stored in electronic storage, and one or more patterns are detected, using a specially programmed computer system, that relate the prior events occurring to the client to presumed indicators of the client's mood. A description of the one or more detected patterns is recorded in the electronic storage. In some implementations, it may be automatically recognized, based on the one or more detected patterns that one or more additional events presumed to indicate the possible onset of a negative mood on the part of the client have occurred, and one or more measures presumed to mitigate the negative mood on the part of the client may be applied. | 01-22-2015 |