Grimsley
James R. Grimsley, Jacksonville, FL US
Patent application number | Description | Published |
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20110261144 | ROUTING AND QUEUING INFORMATION FOR VIDEO CONFERENCING IN BANKING CENTERS - Embodiments of the present invention provide apparatuses and methods for providing improved customer service and sales experiences through collaborative face-to-face interaction between a customer and an expert in another location. Some embodiments of the invention comprise apparatuses and methods for video collaboration between an associate of the business located on-site at the point of inquiry, the customer who requires customer service, and an expert located off-site, typically at a call center. Other embodiments of the invention comprise apparatuses and methods for queuing video collaboration and non-video collaboration calls within a call center. The embodiments of the invention relate to apparatuses and methods that can be used for any business that has on-site point of inquiry centers, but the apparatuses and methods are particularly useful for banking customers who enter banking centers to interact on a face-to-face basis with an expert in the area of the customer's needs. | 10-27-2011 |
20110261947 | VIDEO COLLABORATION CALL CENTER QUEUING - Embodiments of the present invention provide apparatuses and methods for providing improved customer service and sales experiences through collaborative face-to-face interaction between a customer and an expert in another location. Some embodiments of the invention comprise apparatuses and methods for video collaboration between an associate of the business located on-site at the point of inquiry, the customer who requires customer service, and an expert located off-site, typically at a call center. Other embodiments of the invention comprise apparatuses and methods for queuing video collaboration and non-video collaboration calls within a call center. The embodiments of the invention relate to apparatuses and methods that can be used for any business that has on-site point of inquiry centers, but the apparatuses and methods are particularly useful for banking customers who enter banking centers to interact on a face-to-face basis with an expert in the area of the customer's needs. | 10-27-2011 |
Leian Grimsley, Nottinghamshire GB
Patent application number | Description | Published |
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20150198727 | METHOD OF MAKING A STANDARD - A measurement standard suitable for measuring amounts of certain elements in pharmaceutical excipients is described. A reference standard is dissolved in a solvent, for example acetone, and mixed with a pharmaceutical excipient such as cellulose, lactose or calcium carbonate. The solvent is then evaporated to provide a dry standard. | 07-16-2015 |
Michael Anthony Grimsley, Menifee, CA US
Patent application number | Description | Published |
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20090233696 | OFFLINE PAYOUT SYSTEM AND METHOD - A method and computer program product for a method includes defining a first data set and a second data set on a handheld device. The first data set defines at least an identity of a winner at an electronic gaming device, The second data set defines at least an amount of winnings. At least a portion of the first data set and at least a portion of the second data set are stored for subsequent submission to a casino management system. The portions stored define transaction data. | 09-17-2009 |
20090283582 | SYSTEM AND METHOD FOR ESTABLISHING MEMBERSHIP - A method, system, and computer program product for defining identification information for a patron on a handheld device. The identification information for the patron is provided to an enrollment process. | 11-19-2009 |
20100063861 | PROMOTIONAL ASSOCIATION SYSTEM AND METHOD - A method, system, and computer program product for defining an identity of a patron. An account associated with the patron is determined, and either the account or the identity is associated with a promotion. The association defines promotional association data. | 03-11-2010 |
Nicholas S. Grimsley, Overland Park, KS US
Patent application number | Description | Published |
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20100094536 | FRIEND-FINDING MOBILE DEVICE - An off-board navigation application is provided that is configured to be stored in memory on a wireless portable device. The application comprises a menu hierarchy including a series of pages to be presented on a screen of the device. The pages include a category page having a list of categories. The categories each are associated with points of interest (POIs). The menu hierarchy includes an address page presenting address information related to a selected point of interest (POI). The address page includes a function option that directs the portable device to transmit wirelessly a navigation information request to a remote server. The menu hierarchy includes a navigation page configured to present navigation information that is received wirelessly by the portable device from the remote server in response to the navigation information request. Optionally, the application may further comprise a sub-category page presenting a list of POI names, wherein the address page presents address information in response to the selected POI. The function option may represent a GO option such that, when the GO option is selected, the application directs the portable device to transmit a navigation information request to the remote server. The navigation information request instructs the remote server to perform a route calculation from a present location of the portable device to the selected POI. | 04-15-2010 |
20100205242 | FRIEND-FINDING SYSTEM - Techniques are described to exchange location information between a location-aware client device and friend devices via a server that is configured to communicate with one or more friend finding services. The server may reformat the location information for communication between the client device and the friend finding services when the location information is provided in a format that is not supported by one or more of the client device, the friend device, or the one or more friend finding services. | 08-12-2010 |
Nicholas S. Grimsley, Olathe, KS US
Patent application number | Description | Published |
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20110131412 | HTTP HEADER COMPRESSION - Techniques for HTTP header compression are described herein. In an implementation, an electronic device may be configured to enable compression/decompression of HTTP messages, including compression/decompression of information in the headers of the messages. A HTTP message is generated that contains at least a header and a body. The HTTP message is reformatted to place at least some of the header information into the body. Then, the body of the reformatted message having the header information is compressed to form a compressed HTTP message. Decompression may be applied by a recipient of the compressed HTTP message to reconstruct the original HTTP message. | 06-02-2011 |
Terry L. Grimsley, Torrance, CA US
Patent application number | Description | Published |
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20100065058 | Full face respirator mask - A full face respirator mask includes a rigid plastic integrally molded lens member that has a transparent viewing portion and a central integrally molded port portion. The central port portion is disposed beneath the viewing portion when the mask is viewed from a front elevation. An integrally molded exhalation port is disposed in the central port portion of the rigid plastic lens. First and second air intake ports are disposed in the integrally molded lens member to either side of the central port portion of the rigid plastic lens member. Each air intake port is adapted to support either a plug member to close off the air intake ports or a filter cartridge to filter air passing through the air intake port. An integrally molded portion forming a connector is located within the central port portion of the integrally molded lens member to receive either an outside supply of air when the air intake ports each hold a plug member to close off the air intake ports or a plug member to close off the connector when the air intake ports support the filter cartridges. A face seal is attached to the lens member at an outside edge of the lens member and is adapted to mate with the wearer's face, and the face seal is attached by overmolding the face seal around the outside edge of the lens member to form an adhesive bond between the face seal and the lens member. | 03-18-2010 |