Patent application number | Description | Published |
20150235158 | SYSTEM FOR HANDLING WORK REQUESTS - Embodiments of the invention are directed to a system, method, and computer program product for handling work requests. The system typically including a memory, a processor and a module configured to initiate the presentation of a first interface to enable an allocator to assign the work request to an associate to complete the work request based on at least a priority level, wherein the work request comprises at least a priority level; initiate the presentation of a second interface to enable the associate to complete the work request and transmit the completed work request to an analyst for review; initiate the presentation of a third interface to enable the analyst to review the completed work request and transmit the reviewed and completed work request to the associate; and initiate the presentation of a fourth interface to enable the administrator to generate a report. | 08-20-2015 |
20150235162 | SYSTEM FOR GENERATING A TRACKING REPORT - Embodiments of the invention are directed to a system, method, and computer program product for generating reports. The system typically including a memory, a processor and a module configured to receive a work request from a source, wherein the work request comprises at least one status; determine a duration of time that the work request has been associated with the status; generate a report, wherein the report comprises a graphical representation of each of the at least one status and the duration of time the work request has been associated with the at least one status; and transmit the report to the user. | 08-20-2015 |
20150237051 | SYSTEM FOR ALLOCATING A WORK REQUEST - Embodiments of the present invention are directed to a system, method, and computer program product for allocating work requests. A system is configured to initiate the presentation of a first user interface to enable a first user to receive a work request received from a source; assign a category to the work request based on at least an objective and a priority level associated with the work request; and allocate the work request to a second user based on at least the category; transmit the allocated work request to the second user; initiate the presentation of a second user interface to enable a second user to retrieve the work request, and process the work request, wherein processing the work request further comprises addressing the work request based on at least the status and the priority level; and transmit the processed work request to third user for a quality assessment. | 08-20-2015 |
Patent application number | Description | Published |
20110179414 | CONFIGURING VM AND IO STORAGE ADAPTER VF FOR VIRTUAL TARGET ADDRESSING DURING DIRECT DATA ACCESS - A method is provided for use in a system that includes a host computing machine configured to implement a virtualization intermediary and that includes a physical storage adapter, the configures a virtual machine (VM) and a virtual function (VF) to support IO operations to physical storage through a direct IOV path to the VF of the physical storage adapter, the method comprises: creating by the virtualization intermediary mapping information that includes a first mapping between virtual disks and physical regions of physical storage and that includes a second mapping between virtual disks and virtual disk addresses; transmitting the mapping information from the virtualization intermediary over the physical storage adapter from a physical function (PF) of the physical storage adapter to the VF; associating a virtual port with the mapping information within the virtualization intermediary; binding the virtual port to the VF; communicating virtual disk addresses indicated within the second mapping within the transmitted mapping information for the allocated virtual disks to the VM. | 07-21-2011 |
20110239213 | VIRTUALIZATION INTERMEDIARY/VIRTUAL MACHINE GUEST OPERATING SYSTEM COLLABORATIVE SCSI PATH MANAGEMENT - A method of direct access by a virtual machine (VM) running on a host machine to physical storage via a virtual function (VF) running on an input/output (IO) adapter comprising: providing by a virtualization intermediary running on the host machine an indication of an active path associated with a virtual storage device; obtaining by a guest driver running within a guest operating system of the VM the stored indication of the active path from the shared memory region; dispatching an IO request by the guest driver to the VF that includes an indication of the active path; and sending by the VF an IO request that includes the indicated active path. | 09-29-2011 |
20120042034 | LIVE MIGRATION OF VIRTUAL MACHINE DURING DIRECT ACCESS TO STORAGE OVER SR IOV ADAPTER - A method is provided to migrate a virtual machine from a source computing machine to a destination computing machine comprising: suspending transmission of requests from a request queue disposed in source computing machine memory associated with the VM from the request queue to a VF; while suspending the transmission of requests, determining when no more outstanding responses to prior requests remain to be received; in response to a determination that no more outstanding responses to prior requests remain to be received, transferring state information that is indicative of locations of requests inserted to the request queue from the VF to a PF and from the PF to a memory region associated with a virtualization intermediary of the source computing machine. After transferring the state information to source computing machine memory associated with a virtualization intermediary, resuming transmission of requests from locations of the request queue indicated by the state information to the PF; and transmitting the requests from the PF to the physical storage. | 02-16-2012 |
20130305246 | LIVE MIGRATION OF VIRTUAL MACHINE DURING DIRECT ACCESS TO STORAGE OVER SR IOV ADAPTER - A method is provided to migrate a virtual machine from a source computing machine to a destination computing machine comprising: suspending transmission of requests from a request queue disposed in source computing machine memory associated with the VM from the request queue to a VF; while suspending the transmission of requests, determining when no more outstanding responses to prior requests remain to be received; in response to a determination that no more outstanding responses to prior requests remain to be received, transferring state information that is indicative of locations of requests inserted to the request queue from the VF to a PF and from the PF to a memory region associated with a virtualization intermediary of the source computing machine. After transferring the state information to source computing machine memory associated with a virtualization intermediary, resuming transmission of requests from locations of the request queue indicated by the state information to the PF; and transmitting the requests from the PF to the physical storage. | 11-14-2013 |
20140019969 | CONFIGURING VM AND IO STORAGE ADAPTER VF FOR VIRTUAL TARGET ADDRESSING DURING DIRECT DATA ACCESS - A method is provided for use in a system that includes a host computing machine configured to implement a virtualization intermediary and that includes a physical storage adapter, the configures a virtual machine (VM) and a virtual function (VF) to support IO operations to physical storage through a direct IOV path to the VF of the physical storage adapter, the method comprises: creating by the virtualization intermediary mapping information that includes a first mapping between virtual disks and physical regions of physical storage and that includes a second mapping between virtual disks and virtual disk addresses; transmitting the mapping information from the virtualization intermediary over the physical storage adapter from a physical function (PF) of the physical storage adapter to the VF; associating a virtual port with the mapping information within the virtualization intermediary; binding the virtual port to the VF; communicating virtual disk addresses indicated within the second mapping within the transmitted mapping information for the allocated virtual disks to the VM. | 01-16-2014 |