Entries |
Document | Title | Date |
20110066463 | System and Method for Conducting an Optimized Customer Identification Program - A computer-implemented method of compiling a customer information set that complies with regulatory criteria is provided. The method comprises providing an overall question set having a plurality of questions and determining from the overall question set a basic question set, the basic question set including at least one basic question. The method further comprises associating an expected answer with at least one question of the basic question set and providing criteria for modifying the basic question set based on receiving an answer that differs from the expected answer. The method still further comprises optimizing an interactive customer survey with a customer using the overall question set, the basic question set, the expected answer and the criteria for modifying the basic question set. | 03-17-2011 |
20110066464 | METHOD AND SYSTEM OF AUTOMATED CORRELATION OF DATA ACROSS DISTINCT SURVEYS - Disclosed are a method, an apparatus, and/or a system of automated correlation of data across distinct surveys. In one embodiment, a method includes conducting a survey on a set of participants. The method also includes obtaining a set of data from a set of participants through a network coupled to a data processing system. In addition, the method includes compiling the set of data in an enterprise resource based on the set of data obtained from the set of participants. The method further includes analyzing the set of data in the enterprise resource. The method also includes creating a marketing plan. | 03-17-2011 |
20110066465 | ARCHITECTURAL DYNAMIC CONTROL: INTELLIGENT ENVIRONMENTAL CONTROL AND FEEDBACK SYSTEM FOR ARCHITECTURAL SETTINGS INCLUDING OFFICES - A smart, adaptive control system that monitors and influences physical conditions of an architectural setting. The architectural setting in which the system is deployed typically includes a plurality of private spaces and at least one community space. The individual private spaces, and the community spaces, may include an environmental control device that affects one or more physical conditions of the individual private space. Each private space may also include an environmental sensor that measures a particular physical condition of the private space. The private spaces may also include one or more occupant sensors, which measure either behavioral or physiological parameters of an occupant. The environmental control devices, environmental sensors, and occupant sensors are in communication with a computer. The computer is also in communication with a database, which houses a data set that describes how to best modify the physical conditions of the architectural setting. | 03-17-2011 |
20110071874 | METHODS AND APPARATUS TO PERFORM CHOICE MODELING WITH SUBSTITUTABILITY DATA - Methods and apparatus are disclosed to perform choice modeling with substitutability data. An example method includes receiving base choice probability values for a respondent, wherein the base choice probability value is associated with a product, receiving a respondent substitutability factor associated with the product, identifying, with a cluster analysis engine, a primary product and a secondary product and generating a subrespondent associated with the secondary product, and calculating, with a cross sourcing engine, a modified choice probability for the subrespondent for the secondary product based on the respondent substitutability factor and the base choice probability values associated with the secondary product. | 03-24-2011 |
20110077988 | Emotivity and Vocality Measurement - One embodiment of the present invention is directed to a computer-implemented system that analyzes free-form text comments provided by a user (such as a customer of a company) and draws conclusions about the tone of the user's feedback, such as whether the user's feedback is positive, negative, angry, critical, or congratulatory. Such conclusions may be reflected in a single numerical value referred to herein as “emotivity.” A customer's emotivity score may be used for various purposes, such as determining whether the customer is likely to provide a positive testimonial for the company, or whether a follow-up phone call should be made to the customer to improve the company's relationship with the customer. Furthermore, a measurement of the customer's loyalty to the company may be modified based on the user's measured emotivity. | 03-31-2011 |
20110106586 | SYSTEM AND METHOD FOR AUTOMATED CUSTOMER FEEDBACK - A system and method for automated customer feedback allows for automatically collecting and analyzing customer feedback data regarding customer satisfaction and customer task completion with respect to self-service applications and live agents. When contacting a customer service center, customers provide one or more customer tasks. The customers are routed within the customer service center based on the customer task and/or one or more customer characteristics. While interacting with the customer service center, the customers are automatically asked one or more specific survey questions relating to the customers' interaction with the customer service center and the customers' satisfaction levels. The customers provide one or more survey responses to the survey questions. The survey responses are recorded and analyzed in order to modify and update the customer service center and the survey questions in order to increase customer satisfaction and increase customer task completion. | 05-05-2011 |
20110125552 | SYSTEM AND METHOD FOR REAL-TIME UPDATING SERVICE PROVIDER RATINGS - Service providers are evaluated and rated according to criteria that includes customer satisfaction with the services provided by the service provider. If the service provider meets and/or exceeds certain predetermined criteria, the service provider is certified, and a list of certified companies together with a satisfaction rating, can be posted on an website maintained by the rating company for access by the consuming public. A member using the service of a certified company, may register his/her credit card with the Rating Company. When the service is rendered, and paid for by the registered credit card, the payment is detected to trigger the sending of Internet e-mail to the consumer to solicit information as to the consumer's satisfaction with the service. A response to the Internet e-mail by the Rating Company is used to update on a real-time basis the customer satisfaction of the service provider that provided the service. | 05-26-2011 |
20110137709 | TRIGGERING AND CONDUCTING AN AUTOMATED SURVEY - Systems and methods for initiating and conducting an automated survey are disclosed herein. According to some implementations, a computer-readable medium may be encoded with computer-executable instructions, wherein the computer-executable instructions includes logic adapted to receive a notification of the occurrence of a trigger event associated with a service performed for a customer. The computer-executable instructions further include logic adapted, in response to receiving the notification, to initiate an automated survey to be offered to a survey recipient. Additional logic is adapted to conduct the automated survey. The instructions also include logic adapted to receive survey result information from the survey recipient in response to the automated survey. | 06-09-2011 |
20110145038 | Prediction Market Systems and Methods - The present disclosure provides a method and system for predicting markets, including providing a plurality of prediction questions by an administrator over a network interface, displaying a first screen whereby a user may choose between a plurality of tabs containing a plurality of prediction question topics, displaying a second screen showing the prediction questions, displaying a third screen showing a single prediction question, upon request by a user, and optionally, awarding points to the user. | 06-16-2011 |
20110145039 | COMPUTER IMPLEMENTED METHODS AND SYSTEMS OF DETERMINING MATCHES BETWEEN SEARCHERS AND PROVIDERS - The inventive subject matter is generally directed to matching a party with another party based on profiling of the parties, and optionally an industry category, for parameters that are relevant to making a match. In certain embodiments, the inventive subject matter facilitates matches between searchers and service providers based on assignment of searchers and service providers to predefined Buyer Types or Service Provider Types based on questionnaires, surveys, and other input and feedback mechanisms. In a further aspect, the inventive subject matter is directed to a system for valuing and monetizing a set of leads to offer to a party. In some embodiments, the inventive subject matter is directed to mobile applications for matching searchers with providers based on awareness of the locations of the parties. | 06-16-2011 |
20110153387 | CUSTOMIZING SURVEYS - Surveys are customized for respondents based on historical information of the respondents' system usage activity by generating customized survey questions based on the historical information and/or by analyzing responses to survey questions based on the historical information. The results of survey response analysis and/or aggregation can be used to create, modify, and/or validate one or more system settings. | 06-23-2011 |
20110153388 | SYSTEM AND METHOD FOR COLLECTING END USER FEEDBACK FOR STATIONERY DESIGNS - A system and method are described for collecting user feedback on prospective stationery designs. For example, one embodiment of a system implemented within an online stationery service for collecting user feedback on prospective stationery designs is described, the system comprising at least one memory for storing program code and at least one processor for processing the program code to execute: session management logic to establish and maintain an online session with an end user; a voting module to implement a screening test to determine an association between the user and a particular type and/or class of stationery designs; the voting module to identify a set of stationery to be provided to the user based on the association; presentation logic to dynamically generate a graphical user interface (GUI) containing the identified set of stationery designs, the GUI comprising a thumbnail image of each of the stationery designs and a selection element which the user manipulates with a mouse or other cursor control device to rate the stationery image on a specified rating scale; the voting module to receive and compile the ratings of the stationery designs submitted by all users, the ratings used as a factor in determining whether to utilize the stationery designs on the online stationery service. | 06-23-2011 |
20110153389 | System and Method for Facilitating Bilateral and Multilateral Decision-Making - Techniques for facilitating evaluation, in connection with the procurement or delivery of products or services, in a context of at least one of (i) a financial transaction and (ii) operation of an enterprise, are disclosed. The techniques involve retrieving party and counterparty preference profile data from digital storage media; performing multilateral analyses of the combined preference data by computing a closeness-of-fit value; and delivering a list matching the selected party and the at least one counterparty using the computed closeness-of-fit values. | 06-23-2011 |
20110153390 | METHOD FOR UNDERTAKING MARKET RESEARCH OF A TARGET POPULATION - One embodiment provides a system | 06-23-2011 |
20110184780 | INTEGRATION OF eCOMMERCE FEATURES INTO SOCIAL NETWORKING PLATFORM - A method and system are provided for ecommerce marketplace users to provide contents for social networking platform integration, such as a user sharing purchases with friends so that the user may show new clothes to friends on a social networking service. Content can be transmitted to a social network server for storing at a message space of a user of the social network server and requesting the user of the social network to provide an opinion about the content. In addition, the content might include an image resembling a paper doll, the paper doll having the capability of having parts electronically superimposed with images of articles of clothing comprising all or part of an outfit. Images of such articles of clothing can be electronically superimposed on the paper doll. The paper doll with images of the articles of clothing can be transmitted to friends on a social network for an opinion or for completion of the outfit. | 07-28-2011 |
20110184781 | Tracking of Patient Satisfaction Levels within a Healthcare Facility - A computer-implemented method includes tracking by one or more computer systems a user's satisfaction level with a medical service; determining by the one or more computer systems that the user's satisfaction level is below a threshold value; causing by the one or more computer systems one or more processes to be implemented to increase the user's satisfaction level above the threshold value; determining by the one or more computer systems that the user's satisfaction level is above the threshold value; and causing by the one or more computer systems information indicative of the user's satisfaction level to be sent to a data reporting system. | 07-28-2011 |
20110191141 | Method for Conducting Consumer Research - A method for conducting consumer research includes steps of: designing efficient consumer studies to collect data suitable for reliable mathematical modeling of consumer behavior in a consumer product category. building reliable Bayesian (belief) network models (BBN) based upon direct consumer responses to the survey, upon unmeasured factor variables derived from the consumer survey responses, and upon expert knowledge about the product category and consumer behavior within the category. using the BBN to identify and quantify the primary drivers of key responses within the consumer survey responses (such as, but not limited to, rating, satisfaction, purchase intent. and using the BBN to identify and quantify the impact of changes to the product concept marketing message and/or product design on consumer behavior. | 08-04-2011 |
20110202388 | METHOD AND SYSTEM FOR ANALYZING THE EFFECTIVENESS OF MARKETING STRATEGIES - A method and system for analyzing a “detail” (the use of promotional materials in combination with a sales pitch), measures the effectiveness of a sales presentation and its ability to drive market share through a standardized, quantitative evaluation of the entire sale presentation and its related components. The method includes administering two, different surveys. The first survey, the Detail Performance Monitor survey, comprises an “in the field” test of how respondents are responding to various marketing strategies by tracking subsequent behavioral data of the respondents and comparing the behavioral data to the survey results. The second survey, the Detail Assessment survey, comprises an “in the lab” test of how various marketing strategies affect respondent attitude towards a product by comparing respondent attitude before and after presentation of a simulated “detail” that represents the marketing strategy. | 08-18-2011 |
20110208561 | GLOBAL RECEIPT CARD SYSTEM AND METHOD - A system and method for collecting global purchase details using a consumer identifier are provided. During a business transaction, the details of the transaction are associated with the consumer identifier. The consumer identifier, located on an affinity card or a mobile device, allows for the collection of information on an external storage device from business transactions from a plurality of different, related and/or unrelated merchants. The consumer can subsequently access and download the information from the transaction onto a personal computer. Through a merchant identifier, the data/information may also be accessed and re-read by the merchant for future related transactions. Consequently, the transaction process may provide the consumer an affinity relationship with multiple, related or unrelated merchants through a single unique consumer identifier that eliminates the necessity of paper receipts with those merchants. | 08-25-2011 |
20110213640 | METHOD AND KIT FOR DETERMINING CONSUMER PREFERENCES - A method and kit for determining consumer preferences and desires for a product line or service, utilizing images which symbolize archetypes and/or represent emotional drivers of human behavior. Images are used to determine consumer preferences for product lines or services by examining Respondents' psychological framework to reveal the “must have” emotional components for a product or service. Since the Respondent typically is not able to explain exactly what their preferences are as consumers, the use of the present invention provides symbology to allow them to reveal their inarticulable preferences for a product or service. | 09-01-2011 |
20110218839 | Methods and systems for enabling the purchase of deliverable goods & services - Exemplary embodiments of the interactive shopping module provide shopping tools that may include a consumer goods and/or services media channel, a shopping services module for interaction via a display device of a consumer's media device (also referred to as a “communications device”), consumer profile data, advertising data, desirable consumer characteristics and metrics, and detailed vendor and catalog data such as hours of operation, delivery times, historical consumer satisfaction data, pricing data, food ingredient(s), allergy warning(s), and nutritional data, graphical images of menu items, and/or menu descriptions. Some of the embodiments may include shopping services for take-out and/or delivery food, entertainment, apparel, gifts, and/or household merchandise. In other exemplary embodiments, the consumer, vendor, and/or communications provider may match a range of discounted pricing data to identify a discounted price point to maximize sales to a plurality of consumers. According to further exemplary embodiments, billing systems and methods include invoicing, processing, and/or payment of the order from the vendor to the communications provider. | 09-08-2011 |
20110231226 | SYSTEM AND METHOD TO PERFORM SURVEYS - Embodiments of computing servers host web page pages that deliver information to users. The information relates to the acceptance of survey topics and questions to be asked, the formation of surveys from the topics and questions, and the communication of the surveys to particular devices such as mobile devices. Additionally, embodiments of the computing servers accept survey responses from the devices, facilitate compensation to the responder, process the responses, and communicate information related to the survey responses. | 09-22-2011 |
20110246260 | SYSTEM AND METHOD FOR ROUTING MARKETING OPPORTUNITIES TO SALES AGENTS - A system and method for routing marketing opportunities to sales agents is described. One embodiment receives a plurality of consumer responses to marketing invitations; tracks, in a database, attributes of the consumers associated with the plurality of consumer responses, attributes of a plurality of sales agents with whom the consumers interact, product-related attributes, and transitions of the consumers among a plurality of consumer states; analyzes the information in the database to identify one or more factors that contributed to at least one transition; generates one or more routing rules based on the one or more factors; receives a new consumer response to a marketing invitation; and routes the new consumer response to a particular sales agent among the plurality of sales agents based on the one or more routing rules. | 10-06-2011 |
20110251876 | ELECTRONIC LOCK BOX SYSTEM WITH INCENTIVIZED FEEDBACK - An electronic lock box system that includes a central computer, which allows “listing agents” (if used in a real estate sales environment) to custom tailor a survey questionnaire that relates to features connected with the potential sale or lease of a property, and thereby garner feedback information from potential buyers (or lessees), or at least from “showing agents” that represent potential buyers/lessees. To improve response rate, the listing agent can add incentives to other agents who provide useful feedback. Furthermore, the system can be configured such that reciprocal feedback is necessary in order for a participating agent to see feedback about his or her own listings. | 10-13-2011 |
20110270650 | SYSTEM AND METHOD FOR REAL-TIME FEEDBACK - A computer system for obtaining feedback at a location of service includes one touch screen computer terminal devices located at the location of service across multiple entities. One computer software module is for authoring a survey, the survey comprising a plurality of survey question with at least one of the survey questions having an answer value configured to trigger a notification signal. Another computer software module presents the survey at the touch screen computer terminal(s) and for obtaining respondent answers to the survey questions and another computer software module monitors the respondent answers and if any of the respondent answers have the answer value configured to trigger the notification signal, the computer software module that monitors the respondent answers triggers the notification signal. Certain statistical data is shared between multiple entities. | 11-03-2011 |
20110282712 | SURVEY REPORTING - A method is described for presenting a report. The method comprises the following steps. Survey results are obtained to plurality of customer surveys for a predefined location over a data accumulation period. Each customer survey includes a plurality of attributes each having at least one weighting factor. A location average result is calculated for each of the plurality of attributes. Survey results are obtained to a plurality of peer surveys over the data accumulation period for at least one corresponding peer. Each peer survey including a plurality of attributes. Calculating a peer average result for each of the plurality of attributes. A peer difference score is determined for each of the attributes as a difference between the location average result and the peer average result for the corresponding attribute. A ranking score is determined for each attribute based on a combination of the at least one weighting factor and the peer difference score. The ranking score is used to determine a priority in which to present the attributes in the report. | 11-17-2011 |
20110282713 | PRODUCT POSITIONING AS A FUNCTION OF CONSUMER NEEDS - There is described a computer-implemented method for evaluating a living environment having a plurality of elements therein, the method comprising: presenting, via a user interface, a first series of questions, the questions being divided into at least three first categories, each first category having at least one question associated thereto, each question having a plurality of answers with varying weights associated thereto, each first category corresponding to an aspect of the living environment; storing in a memory received answers for the first series of questions; and using a processor for: calculating, for each first category, a score as a function of received answers and associated weights; positioning the score for each first category as a point on a corresponding axis in a first multi-dimensional coordinate system, the intersection of all axes representing a score of 100% and each axis having progressively decreasing values extending from the intersection; creating a surface in the first multi-dimensional coordinate system by joining the points on each axis together, the size and shape of the surface representing a degree to which each aspect of the environment is met; and outputting the surface to the user interface. | 11-17-2011 |
20110295650 | Analyzing merchandise information for messiness - Analyzing merchandise information includes: receiving merchandise information input by a user; analyzing the merchandise information, including at least obtaining values corresponding to one or more characteristic attributes from the merchandise information, wherein the values corresponding to one or more characteristic attributes are used to determine whether the merchandise information is messy; determining a messiness confidence level associated with the merchandise information based at least in part on the obtained values corresponding to one or more characteristic attributes; and determining whether the messiness confidence level associated with the merchandise information exceeds a preset threshold value; in the event that the messiness confidence level exceeds the preset threshold value, sending an indication to stop publication of the merchandise information and in the event that the messiness confidence level does not exceed the preset threshold value, not sending an indication to stop publication of the merchandise information. | 12-01-2011 |
20120004950 | System and method for integrated offline audience validation - A method and system is presented for the integration of offline media tracking and measurement with an online audience validation system. In one embodiment, the system builds on the existing audience validation system functionality and enables advertisers and marketers to better track attendance and the consumption of offline media that is displayed at event for which tickets must be procured. In another embodiment, the system allows Advertisers and Marketers to track attendance and the exposure of ticket holders to specific media during the event and to subsequently use this information to target survey and offers to event attendees. In another embodiment, the ability to track online, mobile, and offline media affords the additional benefit to perform full conversion funnel tracking across those media that further enables CPA advertising as well. | 01-05-2012 |
20120010922 | CO-CREATION DESIGN PROCESS FOR CREATING CONSUMER GOODS - A method and tool for enhancing customer related research with product manufacturers has been provided. Consumers are invited into a design experience by inputting personal data and product design preferences in order to create a profile. A consumer is then invited to provide specific product design preferences and they can interact with a design tool in order to co-design new products in collaboration with designers. The consumer's data is then aggregated and provided to designers and marketers who will use the information for the next stage of product development. | 01-12-2012 |
20120010923 | SYSTEM AND METHOD FOR COMMUNICATING WITH INDIVIDUALS - A system and method for tracking and communicating with individuals located within a business, wherein a business registers with a server or network and transmits messages uploaded to the server through network routers or access points having a SSIDs linked to server and provided to the business. | 01-12-2012 |
20120010924 | SYSTEMS AND METHODS FOR UNIVERSAL ENHANCED LOG-IN, IDENTITY DOCUMENT VERIFICATION, AND DEDICATED SURVEY PARTICIPATION - Systems and methods are provided for controlling access via a computer network to a subscriber server. A log-in server receives a query to connect through the computer network to the subscriber server, and the log-in server receives registrant identification data. A first session is established between the log-in server and the subscriber server to validate the registrant identification data, and to generate a session password. A second session is established between the log-in server and the subscriber server. The second session is configured to authorize, based in part on the registrant identification data, access to at least a portion of a website associated with the subscriber server. | 01-12-2012 |
20120016719 | TRIGGERING AND CONDUCTING AN AUTOMATED SURVEY - Systems and methods for initiating and conducting an automated survey are disclosed herein. According to some implementations, a computer-readable medium may be encoded with computer-executable instructions, wherein the computer-executable instructions includes logic adapted to receive a notification of the occurrence of a trigger event associated with a service performed for a customer. The computer-executable instructions further include logic adapted, in response to receiving the notification, to initiate an automated survey to be offered to a survey recipient. Additional logic is adapted to conduct the automated survey. The instructions also include logic adapted to receive survey result information from the survey recipient in response to the automated survey. | 01-19-2012 |
20120016720 | ANALYZING SURVEY RESULTS - Systems and method for analyzing results of an automated survey are disclosed herein. According to some implementations, a computer implemented method comprises receiving survey result information, where the survey result information includes information extracted from an automated survey offered to a survey recipient. The computer implemented method also comprises performing an analysis of the survey result information and determining if the analysis of the survey result information warrants one or more follow-up actions with a customer. | 01-19-2012 |
20120022918 | METHOD OF CONDUCTING A LIVE, REAL-TIME INTERACTIVE REALITY SHOW FOR PEOPLE TO SEEK ADVICE - A live, real-time interactive reality show is provided via multiple concurrent communication channels, including television broadcast, the internet, radio broadcast, cell phone airways, and landline phone lines. There are further included advice seekers and an audience that can utilize computers, televisions, cell phones, radios and landline phone lines to interact with or watch the reality show. Online web formats, including websites, blogs and other formats and cell phone applications, email, text messaging, and mobile applications may also be used to interact with or watch the reality show. The advice seekers interact in a live real-time unscripted manner. The audience may also be asked to offer advice and communicate it in real-time via a communication method, including the internet, email, text messaging, web cams, cell phones, land line phones, and mobile applications. The format of the real-time interactive reality show may be online via a web-based format, a television interview show format, a telephone call-in radio talk show format, a cellular phone interview format, or any combination of formats. | 01-26-2012 |
20120022919 | Privacy Ensured Polling - A method for conducting a privacy ensured computerized poll includes, in a computerized anonymizing system ( | 01-26-2012 |
20120022920 | ELICITING CUSTOMER PREFERENCE FROM PURCHASING BEHAVIOR SURVEYS | 01-26-2012 |
20120041800 | Factorial Design Expert System - An automated expert system that uses split-run and factorial design methods to determine which factors are most important in an experiment. The expert system is architected into Design, Execute and Evaluate phases, to assist a user in developing a Factorial Design experiment in which one, two or three factors are tested simultaneously. In a preferred embodiment, a database infrastructure and web client, browser-based methodology functions as the expert system (a “wizard”) to design experiments, build control groups and evaluate results, all with the goal of discovering what values for which factors will yield the optimum response from subjects. | 02-16-2012 |
20120041801 | SYSTEM AND METHOD FOR USING PSYCHOLOGICAL SIGNIFICANCE PATTERN INFORMATION FOR MATCHING WITH TARGET INFORMATION - A computer-implemented system for creating a classification significance pattern for end users, and enabling end users to use their classification significance pattern to conduct custom searches for target information, such as information about products, services, and jobs, as well as enabling third parties, such as vendors and potential employers, to target their advertisements to groups of users meeting a certain classification. A classification significance pattern is created by having a user take a psychological test, for example, that includes a personality test, a design taste test, a recreation/travel test, a life satisfaction test, an interactive game module, or a career/job test, and having the system automatically score such test and classifying the user based on a defined abstract classification. | 02-16-2012 |
20120066026 | SELECTING AND PROCESSING OFFERS TO COMPLETE TASKS, RESEARCH PROGRAMS, AND CONSUMER REWARDS PROGRAMS BASED ON LOCATION - The present disclosure describes, among other things, a method. The method may include receiving a location associated with a mobile device. The method may also include determining at least one offer to complete at least one task based at least in part on the location. The method may also include sending the at least one offer to the mobile device. The method may also include receiving a selection of an offer by a user of the mobile device. The method may also include sending a request for data associated with the selection of the offer. The method may also include receiving data associated with the request from the mobile device. The method may also include determining acceptability of the data. The method may also include allocating compensation to the user according to the acceptability of the data. | 03-15-2012 |
20120066027 | METHOD OF DISSEMINATION OF INFORMATION ABOUT A PRODUCT OR SERVICE TO IMPROVE AWARENESS OF CONSUMERS AND/OR USERS - The utility model relates to methods of marketing and social researches, while informing consumers and/or users in respect of a specific product or service with using telecommunications devices of communication. | 03-15-2012 |
20120072260 | PREDICTING SUCCESS OF A PROPOSED PROJECT - A computer implemented method, system, and/or computer program product predicts a success of a currently proposed project. Responsive answers to a survey questionnaire for a currently proposed project are received and used to create a predicted success score for the currently proposed project, based on a pattern of responsive answers to a predetermined combination of questions from the survey questionnaire. The predicted success score for the currently proposed project is compared with and matched to actual success scores from prior projects. If the percentage of prior projects that retained their success scores through completion exceeds a predetermined accuracy threshold, then the currently proposed project is approved for implementation. | 03-22-2012 |
20120072261 | SYSTEMS AND METHODS FOR SELF-SERVICE AUTOMATED MULTIMODAL SURVEYS - A poll definition comprising a plurality of poll questions and a phone list comprising a plurality of phone list entries is received over the network from a user. Each phone list entry comprises a phone number for one of a first plurality of poll targets. A first poll run is conducted as a dial-out poll run using the poll definition and the phone list, such that a first set of answers to the plurality of poll questions is received from at least some of the first plurality of poll targets. A second poll run is conducted as a call-in poll run, using the poll definition, such that a second set of answers to the plurality of poll questions is received from a second plurality of poll targets. A third poll run is conducted as a web survey, using the poll definition, such that a third set of answers to the plurality of poll questions is received from a third plurality of poll targets. | 03-22-2012 |
20120072262 | Measurement System Assessment Tool - A measurement system assessment tool is disclosed. In particular embodiments, a method includes communicating a plurality of questions associated with a plurality of dimensions of a measurement system. The method further includes receiving a response to each of the plurality of questions, each of the plurality of responses associated with one of a plurality of dimensions of the measurement system. The method further includes determining, for each of the responses, a numerical value associated with the response. The method also includes, for each of the plurality of dimensions, selecting a subset of the plurality questions, each of the questions in the subset associated with the same respective dimension of the measurement system. The method further includes calculating, for each of the plurality of dimensions, an average score, wherein each average score comprises an average of the numerical values associated with the questions in the subset. | 03-22-2012 |
20120072263 | SELECTING AND PROCESSING OFFERS TO COMPLETE TASKS, RESEARCH PROGRAMS, AND CONSUMER REWARDS PROGRAMS BASED ON LOCATION - The present disclosure describes, among other things, a method. The method may include receiving a location associated with a user and a mobile device. The method may also include determining a research program for a vendor based at least in part on the location. The method may also include sending information about the research program to the mobile device. The method may also include receiving a request for participation in the research program. The method may also include sending at least one inquiry associated with the research program to the mobile device. The method may also include receiving a response to the at least one inquiry from the mobile device. | 03-22-2012 |
20120072264 | SYSTEMS AND METHODS FOR GENERATING PROSPECT SCORES FOR SALES LEADS, SPENDING CAPACITY SCORES FOR SALES LEADS, AND RETENTION SCORES FOR RENEWAL OF EXISTING CUSTOMERS - The present disclosure describes, among other things, a method. The method may include collecting data about individuals. The method may include identifying a pattern of data correlated with a behavior of interest in the data collected for an individual. The method may include defining the individual as a target potential customer in light of the pattern identified in the data collected for the individual. | 03-22-2012 |
20120084120 | SURVEY ASSESSMENT - A reply of a survey responder is evaluated. A verbal response to a survey is received and a corresponding audio file is encoded. One or more evaluators are given access to both the audio file and a questionnaire including a question regarding a disposition of a survey responder. The evaluators select from a plurality of predefined answers to the question. A report is created based on the selected answers of the evaluators. | 04-05-2012 |
20120109713 | SYSTEM AND METHOD FOR SELECTING A CERTIFIED CONTRACTOR - The present invention relates generally to a management method and system for the selection of a reliable, trusted and safe certified contractor from a proprietary information database. More particularly the database will contain contractors that have undergone a thorough background investigation so that only company and individual contractors satisfying the certification requirements can be allocated to homeowners. | 05-03-2012 |
20120109714 | Confidence Based Selection for Survey Sampling - A system and method for confidence-based selection of items for use in conducting a computer-implemented survey. The survey presents information about a selected plurality of items to a survey participant, to elicit survey feedback information. Information regarding the plurality of items is stored, the stored information including display information about each of the plurality of items for presentation to a survey participant. A subset of items for presentation to a survey participant is selected in accordance with a predetermined selection algorithm. Information corresponding to the selected subset of items is displayed to the survey participant via a survey user interface. Rating information is input by the survey participant via the survey user interface indicating the survey participant's preferences as to items in the presented subset of items. The rating information is utilized in various manners to affect the selection algorithm for a subsequent survey. | 05-03-2012 |
20120116845 | SYSTEM FOR REAL-TIME RESPONDENT SELECTION AND INTERVIEW AND ASSOCIATED METHODS - A system and a method to implement real-time respondent selection and interview. A real-time evaluator selects a respondent in real-time for interview with a user of the system, where the respondent selection is based upon criteria defined by the user. An interview manager conducts the interview between the user and the respondent and records a transcript of the interview. | 05-10-2012 |
20120116846 | METHOD FOR ACQUIRING DATA FROM A USER AT THE TIME OF A CARD PAYMENT MADE USING A PAYMENT TERMINAL - The invention relates to a method for acquiring data from a user at the time of a card payment made using a payment terminal, in which: a data acquisition request is displayed ( | 05-10-2012 |
20120123823 | METHOD AND SYSTEM FOR ONLINE USER FEEDBACK ON WEBSITES AND SOFTWARE - A system for collecting and analyzing structured user feedback on websites, the system including website user structured feedback form generation functionality operative to generate structured feedback forms for providing website user feedback on website user interaction with a website-based process and website user feedback analyzing functionality operative to automatically collect and analyze website user feedback entered in the structured feedback forms and to provide at least one analysis report based on feedback from a multiplicity of website users. | 05-17-2012 |
20120123824 | Personalized Interactive Network With Knowledge Management System - Systems and methods are disclosed for personalizing interaction between an information/service/product provider using a knowledge management (KM) system that tracks data exchanged between users and the provider over multiple communication channels. User requests to an information/service/product provider can made via multiple different channels, such as by using ATMs, PDAs, cell phones, computers accessing web sites or other Web Devices, Voice Response Units (VRUs), and others. User requests submitted over these multiple channels are routed into an integrated KM system that services these requests. The user requests are serviced in such a manner that they are personalized in multiple aspects to enrich the user's experience. | 05-17-2012 |
20120130769 | METHODS FOR CONDUCTING MARKET RESEARCH UTILIZING A TELEMATICS SERVICE SYSTEM - A method for conducting market research utilizing a telematics service system that provides a telematics service to a plurality of vehicles is disclosed herein. The method includes, but is not limited to, wirelessly communicating with a plurality of vehicles using the telematics service system. The method also includes obtaining information from the plurality of vehicles using the communications system. The information relates to a usage of each vehicle of the plurality of vehicles. The method further includes utilizing the information to determine an appropriate design for a future vehicle. | 05-24-2012 |
20120130770 | METHOD AND APPARATUS TO MONITOR HUMAN ACTIVITIES IN STUDENTS' HOUSING - A method and apparatus for collection of ethnographic data from a building housing a population, which includes modern surveillance equipment, marketing and other testing materials, and may comprise an agreement between the dormitory and a dormitory sponsor to collect ethnographic data and provide test products and other materials in a dormitory equipped as a real-world social laboratory. This synergy between dormitory sponsorship, dormitory management, and students allows for easy, organized and cost effective experimentation and data mining of the valuable student demographic with incentive to the parties involved. | 05-24-2012 |
20120130771 | Chat Categorization and Agent Performance Modeling - Chat categorization uses semi-supervised clustering to provide Voice of the Customer (VOC) analytics over unstructured data via an historical understanding of topic categories discussed to derive an automated methodology of topic categorization for new data; application of semi-supervised clustering (SSC) for VOC analytics; generation of seed data for SSC; and a voting algorithm for use in the absence of domain knowledge/manual tagged data. Customer service interactions are mined and quality of these interactions is measured by “Customer's Vote” which, in turn, is determined by the customer's experience during the interaction and the quality of customer issue resolution. Key features of the interaction that drive a positive experience and resolution are automatically learned via machine learning driven algorithms based on historical data. This, in turn, is used to coach/teach the system/service representative on future interactions. | 05-24-2012 |
20120136696 | Method for the Simultaneous Diffusion of Survey Questionnaires on a Network of Affiliated Websites - The method according to the invention consists of dynamically adapting survey questionnaires to the content of the affiliated Web sites of editors and the specific visitors of said sites. It comprises the dynamic selection of the most appropriate questionnaire for a given survey in function of the content of the site of the editor and/or the specific who visits the Web site of the editor and/or the response rate to the questionnaire. | 05-31-2012 |
20120150585 | Method and system for web-based idea prediction market investment - A method for idea prediction market investment is provided. In an idea management system, a network server advertises to a user, via a network and a client device, a first idea that the user can invest an amount of virtual money X during an investment period in an idea prediction market. The advertising indicates to the user how much virtual money Y the user will receive if the user holds the investment until the first idea gets selected at the close of the investment period. The return of investment (ROI) Y over X is based at least on a second idea in the idea prediction market. In one embodiment, the user may divest the investment X prior to the close of the investment period. In another embodiment, the user is prevented from divest the investment X prior to the close of the investment period. | 06-14-2012 |
20120166252 | Methods and Apparatus to Generate and Present Information to Panelists - Methods and apparatus to generate and present information to panelists are disclosed. An example method includes receiving product data associated with a product purchased by a panelist; generating a first profile for the panelist based on a characteristic related to the product; generating comparative data between the first profile for the panelist and a composite profile related to a population; and conveying the comparative data to the panelist. | 06-28-2012 |
20120166253 | NO-DIAL CELL PHONE INTERVIEWING SYSTEM AND METHOD - A no-dial cell phone interviewing system and method have a server, a user interface module, a campaign design and creation module configured to select a plurality of survey questions, an incentive module configured to select and communicate an object of value, a first round distribution module, a second round distribution module, a distribution adjustment module configured to adjust the communication of at least one survey question of the plurality of survey questions, a data collection and presentation module configured to receive answers to the at least one survey question, and a privacy protection module configured to protect the privacy of a user that answered the at least one survey question. | 06-28-2012 |
20120173305 | MOBILE APPLICATION SURVEYS AND INCENTIVES - A mobile survey system is described herein that leverages users' appreciation of paid applications and other rewards to incentivize participation in market research surveys. As a user participates in surveys, the system gives the user points that accumulate in an account associated with the user. The points can subsequently be redeemed for paid mobile applications or other incentive compensation, such as products or services. Most application and content stores provide some ability for one user to give another user an application/content or credit for the same as a gift. The system leverages this mechanism to credit users that elect a particular application or content as a reward with the reward of the user's choice. Thus, the mobile survey system increases participation in mobile surveys by incentivizing users in ways that are highly relevant to sought after categories of users. | 07-05-2012 |
20120197684 | System and Method for Conducting a Design Process Using Market Research - A method and system for conducting a design process using market research includes extending an offer to grant an ownership interest such as an equity interest or security in a company in exchange for receiving feedback from respondent members of a target market. The company may use the feedback in developing and launching a new product. The feedback may relate to desired design specifications, pricing, marketing approaches, and suggested new ideas for the new product. The various options are presented to the respondents as text, audio, video, and in combinations thereof. | 08-02-2012 |
20120221378 | System and method for identifying excellence within a profession - The present invention provides for a system and method of identifying excellence within a profession. In one embodiment, excellent performing candidates within a profession group are identified by creating a candidate pool from independent research and a peer nomination process. Identified candidates then obtain a score according to an independent research and objective evaluation process. Peer evaluators contribute to this score by evaluating top-scoring candidates, and a total score is compiled for each identified candidate. Candidates with scores in a top percentage of the candidates are then recognized as demonstrating excellent performance in the profession group. | 08-30-2012 |
20120226521 | Utilize Experts and Influencers in a Social Network - One embodiment accesses one or more experts and one or more influencers identified for a subject matter, wherein the one or more experts and the one or more influencers are among one or more users of a social-networking system; and invites a first expert and a second expert to establish a first social connection within the social-networking system. | 09-06-2012 |
20120232953 | System and Method for Tracking Merchant Performance Using Social Media - An electronically implemented method for consumer marketing using social media, including providing a computing system comprising a processor and a data storage component, wherein the data storage component comprises instructions to cause the processor to: generate an electronic consumer engagement module comprising at least one consumer response component configured to solicit a feedback response from at least one consumer; electronically display the consumer engagement module to at least one consumer response component on a social media platform; and receive an electronic consumer response to the consumer response component from the at least one consumer through the social media platform. The method further includes establishing a performance benchmark based at least in part on the feedback response from the at least one consumer. | 09-13-2012 |
20120232954 | PROVIDING SOCIAL IMPACT INFORMATION ASSOCIATED WITH IDENTIFIED PRODUCTS OR BUSINESSES - Embodiments of the invention are directed to methods and apparatuses for capturing a real-time video stream using a mobile computing device, determining, using a computing device processor, which images from the real-time video stream are associated with goods and businesses consistent with a predetermined social impact, and presenting on a display of the real-time video stream, one or more indicators, each indicator being associated with an image determined to be consistent with a predetermined social impact. | 09-13-2012 |
20120232955 | System and Method for Capturing Information for Conversion into Actionable Sales Leads - The present invention relates to business-to-business marketing organizations who participate in lead-generation activities via their company website. More particularly, the invention provides a target lead-generation system and method that targets the right businesses using real-time predictive and behavioral analytics and website traffic data and connects businesses to potential customers and suppliers to drive business revenue. Even more particularly, the invention provides a system and method for real-time searching and matching of data input into website registration forms by website visitors, provides for real-time cleansing and appending of attribute rich company demographic and firmographic data to the website form and to the marketing database. The resulting information is then available for use by other systems such as marketing automation systems and CRM systems. | 09-13-2012 |
20120239457 | SYSTEMS AND METHODS FOR GENERATING AND UTILIZING USER PROFILES BASED ON PRIOR USER RESPONSES - A system and method for generating a user's profile from their own user-generated content to transform community driven ideas into a company managed idea community and market research platform. The profile associated with the user is updated to provide for persistent unique profile sections based on content generated, associated activity, and end-user domains visited that may be managed by the user from a single portal. The system also provides a method for taking community content and transforming the content into selection criteria for market research. Product researcher administrators may view these community generated ideas to screen for users based on actual behavior. User-generated content may also be used as triggers to invite users to participate in surveys or discussions based upon their activity within the platform. | 09-20-2012 |
20120253887 | Methods and System for Obtaining and Using Opinions - The intent of this patent is to provide an electronic based platform for the general public and members of particular groups to share their opinion, make payment toward influencing policies, and provide input to commercial, social, financial, and political groups and influence their actions. Demographic, geographic, and other information may also be cross-referenced to increase the utility of the data and focus questions relevant to the participants. Conceptually, we can have the equivalent a Nielsen® rating not from a few thousand but millions. We can have the equivalent of Election Day every week or every month. We can have a referendum on issues every day. The implication of its effect on society is a democracy come true. The ease of use and the accessibility will make even the true novice in electronic communication devices enthusiastic participants. | 10-04-2012 |
20120259676 | METHODS AND APPARATUS TO MODEL CONSUMER CHOICE SOURCING - Methods and apparatus are disclosed to model consumer choices. An example method includes identifying a set of products, receiving respondent choice data associated with the set of products, and adding the set of products to a base multinomial logit (MNL) model. The example method also includes generating, with a programmed processor, a number of copies of the MNL model to form an aggregate model based on a number of products in the set, each copy including an item utility parameter for each product in the set of products, and creating a matrix structure based on the number of products in the set, the matrix structure to be subtracted from each item utility parameter in the aggregate model. Further, the example method includes estimating each item utility parameter of the aggregate model and the matrix structure based on the number of copies of the MNL model and the respondent choice data, and calculating a choice probability based on each of the estimated utility parameters. | 10-11-2012 |
20120271680 | System and Method for Researching Virtual Markets and Optimizing Product Placements and Displays - A system and method for researching virtual markets and using the research to optimize product placements and displays. The system includes a monitoring engine configured to monitor information about user reactions and/or at least one product. The system also includes a recommendation engine configured to recommend a location within a virtual universe to display the at least one product based on the information monitored by the monitoring engine and a display engine configured to display the at least one product at a recommended location. | 10-25-2012 |
20120278131 | Online Survey Spawning, Administration And Management - A method and apparatus for spawning and management of online surveys is provided. An administration and redirector subsystem (ARS) is used manage ongoing surveys for a plurality of sites. Surveys can be added to or removed from individual sites using the ARS. The ARS also tracks statistics for individual surveys. Redirector tags invite users to participate in surveys and track user survey participation through cookies. The system can be used to conduct advertisement effectiveness studies. Tracker tags and corresponding cookies are used to track users who have viewed content containing the tag. Each study is issued a unique content tag, but uses the same redirector tag. | 11-01-2012 |
20120284085 | Methods and Systems for Facilitating the Provision of Opinions to a Shopper from a Panel of Peers - In particular embodiments, requests for opinions are received from shoppers. Each request is associated with an image of the respective shopper's appearance. A modified image of the shopper's appearance is determined in relation to a product or service, showing how the shopper's appearance is changed by the product or changed after the service has been performed. The request for opinions and the image of the shopper's appearance is sent to one or more participants. One or more opinions responsive to the request are received. Market intelligence information is determined in relation to the product or service, based on information associated with the requests for opinions. | 11-08-2012 |
20120290358 | Loyalty Measurement - A computer-implemented system measures loyalty of one partner to another partner in a relationship, such as the loyalty of a company's customer to the company. The first partner's loyalty is measured by obtaining information from the partner, such as through answers to survey questions, about the partner's perception of the climate of the relationship. A loyalty index function may be applied to scores associated with the answers to produce a single loyalty index representing the first partner's loyalty to the other partner. The system may recommend that the second partner change their practices to increase the first partner's loyalty index. For example, the system may recommend that the second partner improve practices related to “satisfier” dimensions of the relationship, and/or that the second partner improve practices which empirical data have demonstrated to correlate most strongly with increased loyalty. | 11-15-2012 |
20120290359 | PREDICTING SUCCESS OF A PROPOSED PROJECT - A computer implemented method, system, and/or computer program product predicts a success of a currently proposed project. Responsive answers to a survey questionnaire for a currently proposed project are received and used to create a predicted success score for the currently proposed project, based on a pattern of responsive answers to a predetermined combination of questions from the survey questionnaire. The predicted success score for the currently proposed project is compared with and matched to actual success scores from prior projects. If the percentage of prior projects that retained their success scores through completion exceeds a predetermined accuracy threshold, then the currently proposed project is approved for implementation. | 11-15-2012 |
20120296700 | MODELING THE TEMPORAL BEHAVIOR OF CLIENTS TO DEVELOP A PREDICTIVE SYSTEM - A method, system and computer program product are disclosed for modeling the temporal behavior of clients to develop a predictive system to influence client relationships. In an embodiment, the method comprises establishing for each of a plurality of clients a temporal model for a given time period, and the temporal model identifies a plurality of factors as contributing to a specified relationship with the each client over the given time period. For each of a plurality of different stages of the given time period, the temporal model identifies one or more of these factors as contributing to the specified relationship with the each client. One of the clients is identified as a model client for another client, and the temporal model of this model client is used to predict one or more of the plurality of factors as contributing to a specified relationship with this another client at a specified time. | 11-22-2012 |
20120303415 | SYSTEM AND METHOD OF PROVIDING RECOMMENDATIONS - Systems and methods for providing recommendations directed to cultural events, such as films, theatre shows, concerts, etc., via an online site are described. The systems and methods may also be used to provide recommendations for restaurants, books, television shows or other subjects. The system and method include a trainable recommendation engine that collects, aggregates, and combines trusted recommendations to create a personalized list of recommended events. Algorithms are used to gather and aggregate individual reviews of events and event listings, restaurants, books or other subjects from the Internet, aggregate the likes and dislikes of individuals who provide reviews to generate customized recommendations for the user, and constantly improve each user's experience by identifying likeminded individuals within the system. | 11-29-2012 |
20120316921 | Survey Administration System and Methods - A system for determining preference, including a client device with feedback controls, a server and addressable URIs; the device and server in communication over an electronic network and the URIs' content retrievable over the network; the server automatically receiving and storing ratings, tracking URIs, using ratings to create a preference model for URIs, and using the preference model to suggest URIs; the stored ratings include a record having a rated item URI, a rater having a unique identification, a rating value provided by the rater, and at least one metadatum for creating subsets of ratings. Also, a method for automatically creating a chimeric preference vector, the method steps including identifying a multiplicity of datasets of rated items; automatically combining the datasets to form a combined dataset; automatically identifying ratings collisions; treating ratings collisions to form a data subset; and generating a chimeric preference vector based on the data subset. | 12-13-2012 |
20120323636 | Methods, Devices, and Computer Program Products for Associating a Tag With a Recorded Event - An event recording is received. The event is associated with an event entity and occurs over an event duration at an event location. A tag is received responsive to user interaction with a communication device. The tag is associated with at least one of the particular entity associated with the event entity, a particular time period associated with the event duration, and a particular location associated with the event location. Additional information associated with the event recording is received, and the tag is matched with at least a portion of the event recording based on at least one of the particular entity, the particular time period, and the particular location associated with the received tag. The portion of the event recording matching the received tag is presented for review along with the received additional information associated with the event recording. | 12-20-2012 |
20120330721 | TRIGGERING COLLECTION OF CONSUMER INPUT BASED ON LOCATION DATA - A method and system for gathering consumer feedback and information based at least in part on location data relating to movement of a consumer. A method and system are provided for gathering opinions and feedback from and having interactions with consumers to collect consumer responses to tasks requested by the system. The system may request that a consumer perform a task based on an analysis of the electronically-derived consumer location data as well as previously captured opinions and feedback. In addition, location-derived insights can be used to segment and further inform and refine the information gathered from consumers. | 12-27-2012 |
20120330722 | ADJUSTING A PROCESS FOR VISIT DETECTION BASED ON LOCATION DATA - A method and system for adjusting a process for identifying settings visited by a consumer based at least in part on electronically-derived consumer location data. A method and system are provided for gathering location data for consumers and identifying points of interest (POIs) visited by the consumers based on the location data. Based on a comparison of settings identified by a process to settings that are identified in data collected from external data sources, the system may determine whether to adjust the visit detection process. The system may adjust the visit detection process by adjusting a way in which settings are defined in a data set, by adding or removing settings from a data set, and/or by changing a manner in which the visit detection process determines whether a location corresponds to a setting in the data set. | 12-27-2012 |
20130018701 | CAPTURING AND PROCESSING DATA RESPONSIVE TO A TASK ASSOCIATED WITH CONSUMER RESEARCH, SURVEY, OR POLL - A method may include receiving, at a mobile computing device from a server via a network, survey information, where the survey information may include data capture instructions. The method may further include presenting, on a display of the mobile computing device, the data capture instructions and a control for capturing data, where the control for capturing data may be configured upon selection to activate a peripheral feature of the mobile computing device, and where the peripheral feature may be configured to capture one or more of audio content, image content, and video content. The method may further include receiving selection of the control for capturing data, and activating the peripheral feature. The method may further include intercepting capture data, where the capture data was created by the peripheral feature. The method may further include providing, to the server via the network, capture information associated with the capture data. | 01-17-2013 |
20130024241 | METHODS AND SYSTEMS FOR COLLECTING AND PROVIDING INFORMATION REGARDING COMPANY CULTURE - Aspects of the present invention provide an efficient way for the job seeker to search for a company that fits the seeker's desired cultural traits by enabling the job seeker to identify key traits sought after in a prospective employer, and to use those traits to focus the job search. Thus, a job seeker is able to use a formal framework for assessing a company culture, can have access to a more-comprehensive listing of companies that meet certain criteria, can identify traits that are the most and least relevant to a company's culture, and can, as a result, see relative rankings of companies along various cultural dimensions. | 01-24-2013 |
20130030867 | MANAGING CONSISTENT INTERFACES FOR CAMPAIGN RESPONSE OPTION, SALES TARGET PLAN, SALES PRICE LIST AND SALES SPECIFICATION BUSINESS OBJECTS ACROSS HETEROGENEOUS SYSTEMS - A business object model, which reflects data that is used during a given business transaction, is utilized to generate interfaces. This business object model facilitates commercial transactions by providing consistent interfaces that are suitable for use across industries, across businesses, and across different departments within a business during a business transaction. In some operations, software creates, updates, or otherwise processes information related to a campaign response option, a sales target plan, a sales price list and a sales specification business object. | 01-31-2013 |
20130035987 | Employee and Customer Loyalty and Rewards Programs, Satisfaction Metrics and Their Methods of Use - Computer-implemented methods for providing real-time customer, patient or consumer and employee metrics include: providing at least one strategic goal; providing at least one metric associated with the at least one strategic goal; providing at least one communication channel between a customer and a company; providing at least one communication code; utilizing the at least one communication code to access the at least one communication channel; providing a survey tool to the customer using the at least one communication channel; capturing data from the survey tool in a database; converting the captured data to the at least one metric; and providing the at least one metric on a dashboard application. An executable software application that implements the computer-implemented method disclosed is also contemplated. | 02-07-2013 |
20130035988 | Integrated Gourmet Item Data Collection, Recommender and Vending System and Method - Items—including gourmet products—are evaluated and rated by participants in a controlled event, which can be coordinated by software locally or at a dedicated website. Event data, including item scores and participant scores can be shared with vendors, merchants and other commercial entities associated with the products. Promotional incentives from such entities for the products (and related products) can then be directly targeted and provided to participants and other members of the public. The participant's activities can also be collected and disseminated to affiliates/friends of the participants through social networking sites, personalized web pages, etc. | 02-07-2013 |
20130041720 | SYSTEM AND METHOD FOR REAL-TIME SATISFACTION SURVEY FEEDBACK - The present disclosure relates to a system and method for providing virtually real-time or near real-time satisfaction survey feedback received from a customer to allow for corrective action to be taken by an appropriate business agent almost immediately, or preferably within a few hours of the completion of a survey, before the customer has any significant opportunity to provide negative feedback via online media or other communication channels. In an embodiment, the present system and method provides an interactive electronic survey platform—for example a touch screen display or kiosk set up near the lobby of a hotel, or on a mobile platform such as a tablet at a restaurant table—offering an incentive for customers to complete a short interactive satisfaction survey. | 02-14-2013 |
20130046581 | SYSTEM AND METHODS FOR STRATEGICALLY RANKING AND ALLOCATING RESULTS OF WEB-BASED INQUIRIES - Systems and methods are provided to present leads to users based on multiple selection strategies. In response to a user query, a plurality of leads are received from a leads generating source. At least some of the plurality of leads are selected for presentation to the user using a plurality of selection strategies. The various selection strategies are fined-tuned to select leads based on various considerations, including profitability for the leads generating service and fit to the user's needs and demographics. Leads can be presented to the user on a multipart user interface where different parts of the interface are each associated with a separate lead selection strategy. | 02-21-2013 |
20130046582 | REALTIME SURVEYING WITHIN MOBILE SPONSORED CONTENT - In embodiments, the present invention provides a method and system for associating a survey question with an interactive sponsored content, selecting the interactive sponsored content based at least in part on a mobile subscriber characteristic associated with a mobile communication facility, presenting the interactive sponsored content to the mobile communication facility, receiving a response to the survey question from the mobile communication facility, analyzing a plurality of user responses to the survey question, and presenting a survey analytic to the mobile communication facility based at least in part on the analysis. | 02-21-2013 |
20130060604 | System for Using Personality Trait Identification to Match Consumers with Businesses - An improved method for providing a consumer matching service, of the type having the steps of establishing a database of participating businesses which includes information on the experiences available from these businesses and also collecting consumer contact and experience sought information, includes the steps of: (a) establishing a consumer personality trait profile in which one's personality traits are predictive of how one is most likely to make a purchase or selection decision as it relates to choosing between an array of experiences available to a consumer, (b) ascribing to each of the available experiences similar personality traits, and (c) matching the consumer personality trait profile to the personality traits ascribed to the available items so as to compile for the consumer a list of ranked businesses which offer the experiences being sought by the consumer and most optimally match to the consumer's personality trait profile. | 03-07-2013 |
20130060605 | Selection Of A Consensus From A Plurality Of Ideas - A method of forming a consensus from a collection of ideas is disclosed. The ideas are divided into non-exclusive groups for evaluation, with each group being provided to a participant for voting. The votes are tallied, and for each idea a “win percentage” is calculated, which is defined as the ratio of the number of groups in which a particular idea wins the voting, divided by the number of groups in which a particular idea appears. Each idea that has a “win percentage” that exceeds a particular threshold is passed on to one or more subsequent rounds of voting. In the first round of voting, the groups are configured so that no two ideas compete against each other more than once. | 03-07-2013 |
20130066681 | Real-Time Survey Activity Monitor - Exemplary embodiments are directed to generating temporal indicators with respect to web-based survey responses. Exemplary embodiments identify quantity information and temporal information associated with responses to a web-based survey. The temporal indicator is generated based on the quantity information and the temporal information. | 03-14-2013 |
20130073338 | CUSTOMER INPUT APPLICATION - A method of submitting customer-identified insights for improving a fleet of vehicles. A capturing application is distributed that allows a customer to record a customer identified insight. The capturing application is configured to transmit a recorded customer-identified insight to a receiving unit. Customer-identified insights are received at the receiving unit via a communication system. The customer-identified insights are aggregated in a storage database. The customer-identified insights in the storage database are analyzed to identify potential vehicle improvements. | 03-21-2013 |
20130073339 | DEVICES, SYSTEMS, AND METHODS FOR ACQUIRING UNSOLICITED CONSUMER COMMENTS - Methods, systems, and devices are described for acquiring unsolicited consumer comments. Input from a user indicating that the user has one or more unsolicited comments directed to an establishment or an entity associated with a product may be received at a user device. The establishment or the product to which the user has the one or more directed unsolicited comments may be determined at the user device. A comment input interface to receive the one or more unsolicited comments regarding the establishment or the product from the user may be presented through the user device. The one or more unsolicited comments from the user may be received at the user device. The one or more received unsolicited comments may be transmitted, from the user device, to a comment processor system to prepare for presentation to the establishment or the entity associated with the product. | 03-21-2013 |
20130080208 | User-Centric Opinion Analysis for Customer Relationship Management - In one embodiment, for each of one or more users, the user having provided one or more opinions concerning one or more products, deriving one or more opinion records from the one or more opinions, wherein each opinion record is derived from a specific opinion provided by the user concerning a specific product; generating a user-preference profile based on the one or more opinion records, wherein: the user-preference profile comprises one or more user-preference vectors corresponding to the one or more products; and each user-preference vector comprises one or more features of the corresponding product and one or more feature scores respectively corresponding to the one or more features. | 03-28-2013 |
20130080209 | Comprehensive Information Market Exchange - Systems and techniques for collecting information as authorized by information providers and sharing the information with information recipients according to criteria specified by the information providers. Information is collected from one or more of a variety of sources and stored in a provider profile, with the provider profile also specifying criteria for sharing the information, including payment required for sharing the information with particular categories of recipients. An exchange system is maintained allowing recipients to request or to otherwise specify needs for particular categories of information and payments to be provided by the information, and needs or requests of recipients for information are matched with criteria specified by providers, with information being transferred or used to provide results for a recipient and payment being transferred from the recipient to a provider or providers when a match between information needs and criteria for sharing information is identified. | 03-28-2013 |
20130085806 | METHOD FOR PREFERENCE DETERMINATION - A methodology is disclosed that can be used in online surveys, or to an audience gathered in a physical location, in which they can see the images of products shown on a computer monitor, a projection screen or hand-held device, or see and feel the actual products. In an exemplary embodiment, the method includes the steps of: pre-screening said assortment by a respondent to produce a pre-screened assortment; performing a max-diff exercise for the pre-screened assortment to create a set of ranked results; creating an intermediate sub-assortment (ISA) based on ranked results of the max-diff exercise; performing either a chip allocation or choice rank exercise on the ISA based on results of the max-diff exercise; and combining results of the chip allocation or choice rank exercise with results by additional respondents. | 04-04-2013 |
20130085807 | ONLINE SHOPPING - Online shopping may be facilitated by the use of an intermediate computer system a) collecting data from online shopping interactions, b) obtaining additional online shopping preference information related to a specific, potential online shopping transaction, c) forwarding a request a merchant based on the preference information to modify terms and/or conditions of the potential online transaction, and d) providing at least some of the related shopper's collected data for use by the one or more merchants considering the request. The transaction whereby the transaction may be completed in accordance with said request upon agreement between the related shopper and said one or more merchants. | 04-04-2013 |
20130085808 | EMOTIONAL SURVEY - A method includes presenting a media item to a test subject, the media item associated with a brand or product; presenting a series of sensory stimuli to the test subject; and, based on responses of the test subject to the series of stimuli, generating results suitable to inform a business decision related to marketing of the brand or product. | 04-04-2013 |
20130090985 | System and Method for Assessing Viability and Marketability of Assets - Systems and methods for assessing viability and marketability of an asset are provided. In exemplary embodiments, an asset assessment system receives disclosure information for the asset. The disclosure information comprises information indicating at least one taxonomy segment associated with the asset. An attribute grade may then determined based on the disclosure information, while a market grade may be determined based on market data for the at least one taxonomy segment. A final grade based on the attribute grade and the market grade is then calculated. This final grade provides an indication of the viability and marketability of the asset. The final grade may then be output. | 04-11-2013 |
20130090986 | System for and Method of Monitoring Viewer Advertisement Content - A system for and a method of monitoring viewer advertisement content is disclosed. A method of evaluating a level of user understanding of video content including receiving information characterizing a video content item and selecting a validation prompt based on the information characterizing the video content item. The method also includes providing the validation prompt for presentation to the user and receiving user input in response to the validation prompt. The method further includes evaluating the user input against predetermined evaluation criteria corresponding to the validation prompt and recording a result of the evaluation of the user input. | 04-11-2013 |
20130096985 | SURVEY SYSTEMS AND METHODS USEABLE WITH MOBILE DEVICES AND MEDIA PRESENTATION ENVIRONMENTS - Exemplary survey systems and methods include a survey server and a survey application. The survey application may be installed, or otherwise executable, on remote computing devices. The survey server may deliver surveys to the remote computing devices through the survey application. An exemplary survey includes at least one quantitative query coupled with at least one qualitative query. The quantitative query may be associated with two or more predetermined answer options. The qualitative query may provide an option to include a user-provided entry. For example, the user-provided entry may be a video or audio recording captured by the remote computing device running the mobile survey application. The mobile survey application may transmit the survey response, including with the user-provided entry, and the user location back to the survey server for analysis or display. Other embodiments of the survey systems and methods are also disclosed herein. | 04-18-2013 |
20130096986 | System and Method for Selective Redaction with Real Time Feedback - A computer system for obtaining feedback at a location of service includes data regarding each of a set of clients and software that presents survey questions to the clients and receives answers to the survey questions. If an answer to any survey question indicates a situation in which an employee needs to be notified, a notification message is created including a subset of the data regarding the client based upon a classification of the employee who is to be notified and the message is sent to the employee based upon a transmission method preferred by the employee. | 04-18-2013 |
20130110584 | IDENTIFYING PEOPLE LIKELY TO RESPOND ACCURATELY TO SURVEY QUESTIONS | 05-02-2013 |
20130117071 | TECHNIQUES FOR PROVIDING PERCEIVED QUALITY METRIC ANALYSIS - Various embodiments for providing perceived quality metrics and analysis for products and content prior to sale are described. Embodiments may include surveying potential consumers about of what future products they are aware. For any product of which the survey responder is aware, the survey may poll the responder to rate their perception of the quality of those products. The ratings for any particular product may be aggregated, for example, by averaging to produce a quality metric. The survey may be administered on a periodic basis, for example, monthly or bi-weekly, and a change in the value of the quality metric over time for a product may provide valuable information to marketers and product developers. Other embodiments are described and claimed. | 05-09-2013 |
20130124262 | CROSS CHANNEL EXPLICIT FEEDBACK AND CORRECTIVE ACTION FRAMEWORK - Techniques and equipment for enabling a cross-channel feedback loop for capturing, in an interactive customer retail or service channel of a business enterprise, explicit feedback from a user for a similar or related transaction initiated by the user in a different channel. The explicit user feedback captured in the second channel can be used to evaluate and, if desired, make improvements to user interface components related to self-service or automated user transactions in the first channel. | 05-16-2013 |
20130132156 | REAL TIME CUSTOMER SURVEYS - A financial processing system for providing real-time consumer surveys. A financial processing system receives transaction information from a merchant and transmits an authorization request of the transaction to an issuer. The financial processing system transmits approval or denial of the authorization to the merchant. The financial processing system receives an electronic consumer survey from a survey provider based on consumer criteria and transmits the electronic consumer survey to a consumer via a mode of electronic messaging. The financial processing system can include a database to store consumer criteria, consumer account numbers, and consumer general and merchant-specific shopping and response characteristics. | 05-23-2013 |
20130132157 | Integrated Gourmet Item Data Collection, Recommender and Vending System and Method - Items—including gourmet products—are evaluated and rated by participants in a controlled event, which can be coordinated by software locally or at a dedicated website. Event data, including item scores and participant scores can be shared with vendors, merchants and other commercial entities associated with the products. Promotional incentives from such entities for the products (and related products) can then be directly targeted and provided to participants and other members of the public. The participant's activities can also be collected and disseminated to affiliates/friends of the participants through social networking sites, personalized web pages, etc. | 05-23-2013 |
20130144685 | Determining Strategies for Increasing Loyalty of a Population to an Entity - A method and system is disclosed that provides: (a) a theoretical framework for designing psychological research that uncovers individual decision-making networks, both in terms of sampling requirements and questioning methods, (b) an implementation interface to schedule and administer the appropriate question sequences between an interviewer and a given individual, in real-time, via a web-based system, and (c) a coding and analysis system to summarize and quantify the potential of alternative decision structures to be used to optimize the development of marketing and communication strategies. | 06-06-2013 |
20130151314 | SYSTEM, METHOD, AND COMPUTER PROGRAM PRODUCT FOR LEAD MANAGEMENT - A system, method, and computer program product uses an application that allows people who have websites including a webform for making inquiries to manage communications between prospective customers and one or more sales agents. When a webform is submitted, it is routed to a special address (e.g., as an email address, an SMS address, or a social media address such as a Facebook address, a LinkedIn address, a Twitter address or the like) and one or more sales agents are called and prompted to call the prospective customer at a callback number. | 06-13-2013 |
20130159055 | SYSTEM AND METHOD FOR EMPLOYING SELF-OPTIMIZING ALGORITHMS TO PROBE AND REACH REGIONS OF HIGHER CUSTOMER SATISFACTION THROUGH ALTERED SYSTEM PARAMETERS ON SURVEY RESULTS - A system and method described herein provide for the generation of self-optimization algorithms from user survey results for a complex system, such as a matching algorithm for a trip sharing service. User feedback surveys are generated and transmitted to users of the complex system to obtain feedback on a user's experience using the complex system. Survey results from completed surveys are compiled to demonstrate statistical evidence of alternations that can be made to adjust the settings of the complex system. The system and method may use the generated alternations by the complex system to modify the settings of the complex system. | 06-20-2013 |
20130159056 | SYSTEMS AND METHODS FOR OBTAINING MARKETING AND SALES INFORMATION FROM THE EVALUATION OF PRODUCTS FOR PURCHASE - Disclosed herein are methods of evaluating products and of selling information collected by the evaluation system; namely of advertising to evaluators performing product evaluations, of selling access to evaluators during the product evaluation process, of selling aggregate, trend and statistical information derived from evaluations on the system; of selling completed product evaluations and of paying evaluators a portion of the earnings from these sales. Also disclosed herein is a system for evaluating products and of selling information collected by the evaluation system; namely of advertising to evaluators performing product evaluations, of selling access to evaluators during the product evaluation process, of selling aggregate, trend and statistical information derived from evaluations on the system; of selling completed product evaluations and of paying evaluators a portion of the earnings from these sales. | 06-20-2013 |
20130159057 | AUTOMATIC METHOD FOR DETERMINING CONSUMER PREFERENCE LEVEL AND COMPUTER DEVICE FOR PERFORMING THE SAME - A method and computer device for determining consumer preference level automatically. The method can rapidly access a database which contains items with a plurality of attributes, which allows a user to compare and select items. The items selected by the user are marked as the “item of high preference” and the remaining unselected items as the “items of low preference” in response to the user's selection. The method then selects one or more attributes of the first comparing pair and determines a relative preference value for the given item according to the predetermined values for one or more attributes of the given item and the values for one or more attributes of the first comparing pair. | 06-20-2013 |
20130173343 | Information Modeling and Projection For Geographic Regions Having Insufficient Sample Size - The various exemplary embodiments provide a method for projecting survey information into a geographic region. The geographic region is divided into a plurality of geographic subregions, each of which are profiled using a plurality of profiling variables to form a selected geographic subregion profile. The profiling variables include both demographic and behavioral variables. A plurality of survey respondents are then randomly assigned into the selected geographic subregion to form a modeled population, with the random assignment weighted based on a representation probability of each of the corresponding plurality of survey respondents for the selected geographic subregion profile, with the representation probabilities having been determined using a sample balancing algorithm. Following such profiling and assignment for all subregions, survey information corresponding to the modeled population is projected into the geographic region. | 07-04-2013 |
20130173344 | SYSTEM FOR IMPLEMENTING PLURALITY OF INTERACTIVE SERVICES ASSOCIATED WITH FINANCIAL ORGANIZATION - Disclosed is an integrated system for implementing various interactive services for a plurality of users associated with a financial organization. The system includes a linking module and a function module. The linking module associates user profiles corresponding to each of the users with the financial organization to enable the services for the users. The function module enables the users to perform a plurality of functionalities associated with the financial organization. Each of the users is enabled to perform the functionalities based on a type of user profile corresponding to the each of the users. Further, the function module includes a transaction module, an interaction module, and a social networking module. The transaction module, the interaction module, and the social networking module enable the users to utilize transaction services, interactive services, and social networking services, respectively. | 07-04-2013 |
20130179221 | Live Polling Means - A live polling means used to distribute a polling request on whether or not to purchase a product or for any polling purpose between a user and members of a user's social network, commonly via mobile phones or handheld computers. A user creates a product profile by completing product information fields manually or via prior art product code/barcode scanning means; alternatively and similarly, a user submits a polling purpose with information reasonably necessary for polling members to make a polling decision, for example, a proposed meeting time. Poll members respond with a final decision whether or not to buy, or alternatively with a ‘yes’ or ‘no’ final decision, and may submit comments along with a final decision. User-created personal profiles, product profiles, polling purposes, final decisions and comments are sent to a third party for creating and maintaining product information and polling purpose database(s). | 07-11-2013 |
20130179222 | ON-LINE BEHAVIOR RESEARCH METHOD USING CLIENT/CUSTOMER SURVEY/RESPONDENT GROUPS - The present invention is directed to a computer implemented web-based system for on-line behavior research using client/customer survey/research respondent groups known as tribes comprising a) a definition module for the purpose of defining client/customer survey/research respondent groups known as tribes; b) a recruitment module for the purpose of recruiting a defined client/customer survey/research respondent group known as a tribe; c) a fielding module for the purpose of fielding a defined and recruited client/customer survey/research respondent group known as a tribe to generate a tribe data set; and d) an analysis and reporting module for the purpose of analyzing and reporting on the tribe data set to generate optimal tribe recommendations, whereby said system provides the capability to custom recruit research respondents for online behavior monitoring based on client-provided criteria, and provides an integrated approach to combining behavioral data and survey data to derive a broader and more in-depth understanding of human decisions. | 07-11-2013 |
20130191180 | SYSTEM FOR COLLECTING CUSTOMER FEEDBACK IN REAL-TIME - Real-time consumer feedback collection includes: receiving a unique product code from a device associated with a consumer of a product, the unique product code, when decoded, revealing an address of an on-line survey site; providing an interface within the on-line survey site for providing feedback about the product; receiving the feedback; storing the feedback; and supplying the feedback to the producer of the product. | 07-25-2013 |
20130191181 | DETERMINING WHETHER TO LAUNCH A PARTICULAR OFFERING - Survey responses are received regarding user interest in offerings of plural different types based on proposed incentives for the offerings of the plural different types. An analysis of the survey responses is performed. The analysis includes deriving measures based on the survey responses regarding user interest in the offerings of the plural different types, and computing, based on the measures, an indication of profitability regarding a particular one of the plural different types of offerings. The indication of profitability to allow for a determination of whether to launch the particular type of offering. | 07-25-2013 |
20130191182 | WORK AND QUALITY MANAGEMENT SYSTEM, DEVICE AND METHOD - The application provides a system for supporting facilities management services. The system comprises at least one client terminal computer, an Inspection server computer, and at least one mobile computing device. In particular, the client terminal computer comprises a display device, at least one corresponding tactile input device, and a client wireless communication module. The Inspection server computer comprises a server wireless communication module for communicating with the client terminal computer, a server wireless phone module for communicating with the mobile computing device, and a pre-determined set of inspection data lists. The system provides a user feedback data acquisition mode, an alert mode, and a site inspection mode. | 07-25-2013 |
20130197973 | Method and Apparatus for In-Vehicle Consumer Information Gathering - A computer implemented method includes receiving vehicle location information. The method also includes delivering a survey to one or more vehicle occupants, over a vehicle audio system, the survey related to a business having some correlation to the location information. Further, the method includes collecting survey results. Also, the method includes relaying the survey results to a remote server for processing. The method additionally includes providing a digital reward to the one or more occupants participating in the survey. | 08-01-2013 |
20130204664 | SYSTEM AND METHOD FOR EVALUATING AND OPTIMIZING MEDIA CONTENT - Systems and methods are described for evaluating and optimizing media content. A computer system for evaluating media content includes an input interface configured to receive a media content for evaluation by users in an online community, a media content presenter configured to present the media content to the users in the online community for evaluation, an informative signal monitor configured to gather informative signals relating to the media content from the users in the online community, a media content analyzer configured to evaluate the media content based on the informative signals from the users and generate an analysis result relating to the media content, and an incentive calculator configured to determine an incentive to one of the users in the online community based on the informative signals from the one of the users. | 08-08-2013 |
20130204665 | Survey Administration System and Methods - A system for determining preference, including a client device with feedback controls, a server and addressable URIs; the device and server in communication over an electronic network and the URIs' content retrievable over the network; the server automatically receiving and storing ratings, tracking URIs, using ratings to create a preference model for URIs, and using the preference model to suggest URIs; the stored ratings include a record having a rated item URI, a rater having a unique identification, a rating value provided by the rater, and at least one metadatum for creating subsets of ratings. Also, a method for automatically creating a chimeric preference vector, the method steps including identifying a multiplicity of datasets of rated items; automatically combining the datasets to form a combined dataset; automatically identifying ratings collisions; treating ratings collisions to form a data subset; and generating a chimeric preference vector based on the data subset. | 08-08-2013 |
20130204666 | System and Method for Generating and Managing Interactive Advertisements - Embodiments of the present invention relate to a system and method for creating an interactive advertisement. The interactive advertisement is configured to convey a brand message to a user while at the same time provide website security by reducing unauthorized website access by Internet bots. According to certain embodiments of the present invention, users are required to adequately respond to the interactive advertisement in order to access certain website content. The user responses to the interactive advertisements are collected and utilized to generate marketing reports which illustrate the effectiveness of an interactive advertisement in conveying an advertiser's message. | 08-08-2013 |
20130204667 | SOCIAL NETWORKS GAMES CONFIGURED TO ELICIT MARKET RESEARCH DATA AS PART OF GAME PLAY - Techniques are described for conducting market research via interactive game play mechanics. A game platform may allow a market research sponsor to create and publish online games which can identify latent consumer sentiment (and other market research data), while simultaneously providing an entertaining and engaging experience for the game participants. The games may be tailored such that elements of game play elicit responses from participants that reveal the desired market research data, e.g., consumer product awareness, consumer sentiment, brand preferences, loyalty, trends in awareness and sentiment, etc. Providing an engaging online experience provides an element of situational distraction, leading to more authentic responses from the participants as well as greater participation rates. | 08-08-2013 |
20130211879 | USER-SELECTED ADVERTISEMENTS - An end user earns points by selecting advertisement content and observing the advertisement content at a client at a first time period. The points are stored in memory until the end user desires to view entertainment content. A server streams entertainment content selected by the end user to the client at a second time period if the points stored for the end user are at least equal to a point cost of the entertainment content. For example, entertainment content that is normally streamed with advertisement content for presentation during commercial breaks is streamed at the second time period without advertisement content since the end user has already viewed advertisement content at the first time period. | 08-15-2013 |
20130211880 | CHAT CATEGORIZATION AND AGENT PERFORMANCE MODELING - Chat categorization uses semi-supervised clustering to provide Voice of the Customer (VOC) analytics over unstructured data via an historical understanding of topic categories discussed to derive an automated methodology of topic categorization for new data; application of semi-supervised clustering (SSC) for VOC analytics; generation of seed data for SSC; and a voting algorithm for use in the absence of domain knowledge/manual tagged data. Customer service interactions are mined and quality of these interactions is measured by “Customer's Vote” which, in turn, is determined by the customer's experience during the interaction and the quality of customer issue resolution. Key features of the interaction that drive a positive experience and resolution are automatically learned via machine learning driven algorithms based on historical data. This, in turn, is used to coach/teach the system/service representative on future interactions. | 08-15-2013 |
20130218637 | SYSTEMS AND METHODS FOR COLLECTING AND ANALYZING CUSTOMER FEEDBACK INFORMATION - A computer-implemented method to analyze customer feedback information is described. A request is transmitted to one or more pre-selected entities to provide feedback information. The feedback information is received. Previously stored feedback information is retrieved from a data storage device. A trending pattern is determined based on the received feedback information and the stored feedback information. | 08-22-2013 |
20130218638 | MULTIMEDIA ENGAGEMENT STUDY - A media engagement system determines engagement scores for media vehicles across multiple media channels. The engagements scores for a media vehicle comprise multiple dimension scores indicating various aspects of engagement for that particular media vehicle. The dimension scores may be related to inspirational, trustworthy, life enhancing, social interaction, personal timeout, and ad attention/receptivity engagement dimensions, for example. The dimensions scores associated with respective engagement dimensions are based on responses to specific statements in engagement surveys completed by multiple media consumers. Thus, each statement in the engagement survey is associated with at least one engagement dimension and the engagement dimension score is then calculated based on media consumer responses to the statements associated with the respective engagement dimension. | 08-22-2013 |
20130218639 | QUESTIONNAIRE CREATION SUPPORTING SYSTEM, QUESTIONNAIRE IMPLEMENTING APPARATUS, AND RECORDING MEDIUM - A questionnaire creation supporting system includes a terminal apparatus for answering used by a respondent to a questionnaire in which a plurality of questions to be answered with numerical values are presented and a questionnaire implementing apparatus connected to the terminal apparatus for answering and configured to implement the questionnaire. The questionnaire implementing apparatus acquires, a selection order, which is the order for updating questions presented in the past to a lower-order layer, places the questions in order according to the acquired selection order, acquires lower-order questions from the question information, sets the order of the acquisition of the lower-order questions as a new version of the presentation order, stores, a questionnaire pattern that indicates the acquired lower-order questions and the new version of the presentation order, and displays, according to the stored presentation order, the acquired lower-order questions on the terminal apparatus for answering. | 08-22-2013 |
20130226662 | SYSTEM FOR ANALYZING SECURITY COMPLIANCE REQUIREMENTS - A system for analyzing security compliance requirements analyzes a linked database that includes data from the Unified Compliance Framework™. The system generates a tiered question structure to obtain information about a particular business offering, wherein questions of a particular tier are based on answers to questions of a preceding tier. Based on the information, the system generates a query and submits the query to the linked database. The query results provide a list of security compliance requirements, leading practices, and/or regulations applicable to the business offering. | 08-29-2013 |
20130226663 | SYSTEMS AND METHODS FOR PROVIDING INTER-MARKET COLLABORATIVE SERVICES USING SOCIAL NETWORKS - Methods and systems for propagating requests for proposal via a collaborative services framework are provided. The methods include receiving a request for proposal from a first user in a first market that implements at least one peer node in the collaborative services framework and maintains lists of market neighbors and potential neighbors. The methods further include propagating the request for proposal to potential neighboring markets that are selected from a list of potential neighbors of the first market. The methods also include receiving a notification that the first user has accepted a bid from a second user responsive to the request for proposal, the second user being in a second market different from the first market, and then updating the lists of market neighbors and potential neighbors of the first market based on the accepted bid. | 08-29-2013 |
20130226664 | Dynamic Market Polling and Research System - The invention may be embodied in a compensation driven permission marketing and polling system referred to as an instant response system. The instant response system directly targets market polling communications to precise demographic, geographic, psychographic and/or keyword-associated audiences to empower businesses with sophisticated, immediate and effective targeted marketing and research at a fraction of the traditional expense. Dynamic polling techniques are used to automatically adjust polling demographics to match polling results to demographic objectives with minimum number of polling responses and reduce the cost of market surveys. Social media links to member profiles encourage self-generating membership growth and direct, interactive links to member profile data, such as member location tracking and survey compensation posting on the member's social media. | 08-29-2013 |
20130226665 | METHODS AND SYSTEMS FOR CONDUCTING SURVEYS AND PROCESSING SURVEY DATA TO GENERATE A COLLECTIVE OUTCOME - Machine-implemented methods and computer systems are disclosed for determining a collective outcome for a survey from a plurality of potential outcomes. Each outcome is a particular combination of options. Each survey participant ranks the options to develop an influent function. For each participant, the influent function is applied to each potential outcome to determine a satisfaction score for the outcome. A collective dissonance score is calculated based on the participants' satisfaction scores for the potential outcome. The potential outcomes are ordered based on a weighted combination of the satisfaction scores and the collective dissonance score for each of the potential outcomes. In particular embodiments, the methods and systems aim to determine a collective outcome that achieves greatest satisfaction and minimizes dissonance among the participants. | 08-29-2013 |
20130238396 | METHOD, SYSTEM AND APPARATUS FOR DESIGNING ASSESSMENT REPORT - A method comprises maintaining, in a database, assessment data from a plurality of assessment tools; maintaining report elements for a report template; selecting, by a user, at least one report element for the report template; and determining a location for the selected report element in the report template. The method further comprises processing the assessment data for the selected report elements; and providing the assessment report using the report template and the processed assessment data. | 09-12-2013 |
20130246123 | OPTIMIZING IT INFRASTRUCTURE CONFIGURATION - A computer implemented method optimizes a configuration of an information technology (IT) infrastructure. A processor establishes a technology rule set, which defines technology weights of an IT infrastructure by mapping capabilities of IT infrastructure components to IT infrastructure attributes needed to execute a specific workload. A candidate IT infrastructure for executing the specific workload is then configured. The processor then receives responses, provided by a customer, to an attribute questionnaire. Each question in the attribute questionnaire is mapped to an IT infrastructure attribute of the candidate IT infrastructure, and the responses define a customer's level of agreement/disagreement with the technology weights. In response to the processor determining that the candidate IT infrastructure fails to meet the customer's expectations, the candidate IT infrastructure is reconfigured until the customer's expectations are met. | 09-19-2013 |
20130262183 | METHODS AND APPARATUS TO DISTINGUISH BETWEEN MEDIA PURCHASES AND MEDIA CONSUMPTION - Methods and apparatus are disclosed to distinguish between media purchases and media consumption. An example method includes parsing an electronic mail (e-mail) message for nomenclature associated with media, in response to identifying nomenclature associated with media, parsing the e-mail message for an indication of consumption activity, determining a merchant identity associated with the indication of consumption activity, and selecting a consumption confidence weight for the media based on the indication of consumption activity and the merchant identity. | 10-03-2013 |
20130268321 | Emotivity and Vocality Measurement - One embodiment of the present invention is directed to a computer-implemented system that analyzes free-form text comments provided by a user (such as a customer of a company) and draws conclusions about the tone of the user's feedback, such as whether the user's feedback is positive, negative, angry, critical, or congratulatory. Such conclusions may be reflected in a single numerical value referred to herein as “emotivity.” A customer's emotivity score may be used for various purposes, such as determining whether the customer is likely to provide a positive testimonial for the company, or whether a follow-up phone call should be made to the customer to improve the company's relationship with the customer. Furthermore, a measurement of the customer's loyalty to the company may be modified based on the user's measured emotivity. | 10-10-2013 |
20130282438 | SYSTEM FOR DELIVERING RELEVANT USER INFORMATION BASED ON PROXIMITY AND PRIVACY CONTROLS - Methods, systems and devices for providing relevant user information to devices within proximity of a user. A wireless identity transmitter associated with the user periodically broadcasts messages that include obscured identifiers. A proximate proximity broadcast receiver may receive and relay the broadcast messages to a central server which may process the included information. Based on categories related to the proximity broadcast receiver and the user, the central server may identify subsets of stored profile information about the user that are relevant to the proximity broadcast receiver. The central server may transmit relevant profile information to devices to assist in activities associated with the proximity broadcast receiver. In an embodiment, the central server may only transit relevant profile information that is authorized by the user via permissions associated with the profile. Further, the central server may transmit payment authentication profile information for use by point-of-sale devices within proximity of the user. | 10-24-2013 |
20130297383 | TEXT ANALYTICS GENERATED SENTIMENT TREE - Computer-implemented method, computer-program product, and system for performing an operation, the operation beginning by receiving a request for a product summary, the request identifying a product. The operation then determines, by searching a plurality of opinions, a primary characterization of a positive aspect of the product and a primary characterization of a negative aspect of the product. The operation then determines, by searching the plurality of opinions, a secondary characterization of at least one of the positive aspect and the negative aspect of the product. The operation then generates a product summary for the identified product, wherein the product summary identifies the product and includes the primary characterization of the positive aspect, the primary characterization of the negative aspect, and the secondary characterization. The operation then outputs the generated product summary responsive to the request for the product summary. | 11-07-2013 |
20130297384 | Systems, Methods, and Apparatus for Fashion and Apparel Color Forecasting - This disclosure describes systems, methods, and apparatus for forecasting color preferences in clothing via electronic surveys transmitted to survey participants over the Internet. The electronic surveys present survey participants with families of colors and ask the survey participants whether they would wear clothing in any of the colors of a given family of colors. The surveys also ask which colors from each family survey participants would wear. The surveys also present survey participants with color choices in the context of specific types of clothing and seasons. The electronic surveys can also be used to predict preferred colors for use on products and services. | 11-07-2013 |
20130304542 | SYSTEM AND METHOD FOR OBTAINING DATA FROM A DATABASE - A method of collecting input from individuals comprising searching a database containing individual consumer data, assigning a unique customer key to each individual consumer data and removing the identifying characteristics from the individual consumer's data with a computer having a memory and a processor operating a privacy filter to provide de-identified individual consumer data, maintaining a confidential record of each individual consumer's identifying characteristics associated with the unique customer key. De-identified individual consumer data are analyzed to define members of a target group. An electronic communication including a survey is passed through a linker/delinker to link contact information associated with the unique customer key of a member of the target group, sending the electronic communication to a member of the target group. A response from the member is received and passed through the privacy filter to associate the response with the unique customer key. | 11-14-2013 |
20130304543 | METHOD AND APPARATUS FOR PERFORMING WEB ANALYTICS - The present generally relates to a method of processing open-ended responses to customer feedback surveys. The method stores open-ended responses from a plurality of received customer feedback surveys in a database. The method further processes each open-ended response to identify a concept based on a concept library. The method further processes each open-ended response to assign a corresponding rating, and generates a consumer satisfaction metric for one of the concepts based on the ratings. The method also generates a report to present the consumer satisfaction metric and a user-operable control for extracting open-ended responses corresponding thereto. | 11-14-2013 |
20130311237 | REAL-TIME COMPUTER IMPLEMENTED METHOD OF CONSUMER SATISFACTION DETERMINATION FOR RETAIL BUSINESS - A real-time computer implemented method of customer satisfaction determination for retail business. A server computer is provided that powers a website on the world wide web. A web portal is provided that is accessible to members of the public through the world wide web, the web portal providing access that allows any individual member of the public to provide consumer feedback regarding their recent retail experience with a number of feedback options without having to identify themselves. | 11-21-2013 |
20130317887 | DYNAMIC CAMPAIGN SUPPORTER SYSTEM FOR MOBILIZING CAMPAIGN SUPPORTERS - A dynamic supporter analysis system for mobilizing supporters comprising: a set of computer readable instructions embodied in a central server for receiving the geographical location of the portable computing device, determining an operational location from the geographical location of the portable computer device, constructing a set of streets within a predetermined proximity to the portable computer device based upon the operational location, retrieve voter records according to the streets and the clues to construct a set of target supporters located on at least one street in the set of streets, transmitting the target supporters to the portable computer device, receiving supporter selection information from the portable computer device, transmitting supporter information for the selected supporter, receiving supporter update information from the portable computer device and updating the voter record of the selected supporter with the supporter update information. | 11-28-2013 |
20130325552 | Initiating Root Cause Analysis, Systems And Methods - Method of generating root causes for sentiments is presented. An individual can initial a root cause analysis of a corpus of documents (e.g., product reviews), possibly through clicking an icon near the corpus. A root cause analysis engine analyzes the corpus and sentiment to generate one or more root causes for the sentiment. The engine can then configure an output device to present the root causes for further review. The services offered by the root cause analysis engine can be provided in exchange for a fee. | 12-05-2013 |
20130332234 | Optimizing Market Research Using Indicia-Based Mobile Respondent Data - Systems and methods described herein provide a mechanism for conducting meaningful market research on respondents using mobile devices. Data contained in code-based indicia relating to a mobile respondent is leveraged to initiate more effective market research applications such as surveys and the like. Using such information, a market research enterprise interested in focused market research may initiate market research specifically related to that mobile respondent, perhaps accounting for the mobile respondent's location, purchase history, financial means and associations, etc. The market research applications may be transmitted to mobile respondents by a number of different mechanisms such as push messages, text messages, SRS messages, emails, etc. Also, mobile respondents may download and install an application that allows them to quickly access the market research applications and transmit the market research data. | 12-12-2013 |
20130339091 | INTELLIGENT SOCIAL POLLING PLATFORM - The subject disclosure relates to targeted polling and creating, responding, managing, publishing, socializing, and/or commercializing targeted polls using a variety of media such as mobile applications, the web, and/or other communication media. In one aspect, the disclosed subject matter facilitates allowing mobile users to respond to and/or promulgate polls. As further advantages, embodiments of the disclosed subject matter allow polls to be created, responded to, published, shared, managed, and/or analyzed within a social polling platform. Further non-limiting embodiments are provided that illustrate the advantages and flexibility of the disclosed subject matter. | 12-19-2013 |
20130339092 | Marketing and Networking System and Method - A system and method are provided which comprises a proprietary computer software that allows for relationship and contact management and promotion. The system and method may allow the user to track their activities for business development purposes. Moreover, the individual user of the system would be able to enter activity dates, along with the name of the contact. The individual user could select a contact from an address book from a database, and identify their initial activity from a list of preselected actions or enter a new activity. A point would be assigned to this activity. The system would then provide the use of the option of preselected actions along with the date to complete the action, or the user would have the ability to enter a new activity and date. The program would tally the number of points a user has accumulated on a daily, weekly, and monthly basis. | 12-19-2013 |
20130346155 | SYSTEMS AND METHODS FOR COLLECTING AND ANALYZING REAL-TIME CUSTOMER FEEDBACK - A system and method for digitally collecting and analyzing real-time customer feedback. In at least one embodiment, a tablet computer or other digital device is used to collect guest feedback on-site in real time. The device sends the feedback to a server where the feedback is stored and analyzed. The feedback can then be viewed from a Client Portal, which can also be used to customize and configure the Device in real-time. | 12-26-2013 |
20140006104 | SYSTEM AND METHOD FOR SHARING INFORMATION | 01-02-2014 |
20140006105 | MULTISIDED AUDIENCE-RELATED HYBRID MEASUREMENTS | 01-02-2014 |
20140012629 | SMS MESSAGING METHODS AND SYSTEMS HAVING INTERACTIVE FUNCTIONALITIES FOR INCREASING COMMERCIAL TRAFFIC TO ENTERPRISES AND FOR GATHERING DATA USEFUL FOR COMMERCIAL ACTIVITIES - SMS-based communications methods and systems comprising interactive functionalities, as well as devices, software, modules and integrated systems and methods are provided. The text-messaging methods and systems of the invention are particularly useful for increasing the marketability of products and services, and for increasing commercial traffic to one or more commercial establishments through network communicated dialogues and other communications. SMS-based systems and methods of the invention are configured also to be able gather and analyze many different kinds and patterns of data, such as that relating to marketing and advertising activities, and to performance of the systems and methods themselves. The present technology relates also to methods and systems for both gathering and using marketing and other commercial information on a real time basis to increase enterprise incoming traffic flow and business. Methods and systems of the invention can be provided in turnkey forms, and can also configured for particular enterprises, and also by means of one or more modules, for example, provided on a digital device such as a server. | 01-09-2014 |
20140012630 | Surveying Wireless Device Users by Location - The present invention is a system and method for conducting survey using wireless devices. The system architecture of the present invention comprises a location server and a location system. The location server can receive a survey request from a subscriber, delineate a survey area for the survey, broadcast a query containing the survey to a plurality of wireless devices, process responses received from the wireless devices, and deliver a result of the survey to the subscriber. The location system can generate location information for each of the wireless devices that received the query. The location system may be a network-based unit or a portable unit provisioned at each of the wireless devices. In one of the embodiments, the location system is a GPS receiver that generates the longitude and the latitude of the wireless devices at which it is provisioned. | 01-09-2014 |
20140019209 | CONTENT MANAGEMENT - A method may include identifying a content item associated with a contributor. Users may be invited to review the content item. A survey adapted to estimate engagement with the content item by a plurality of the users may be provided to the users. Results of the survey may be received from the plurality of the users. Popularity of the content item with respect to the plurality of the users may be determined from the results of the survey. At least a subset of the plurality of the users may be categorized based on the popularity of the content item with respect to the plurality of the users. | 01-16-2014 |
20140025428 | Deriving Marketing Strategies from Product Utility Value - Disclosed is a method, system and computer program product for deriving marketing strategy for at least one of a product and a service utility value from an associated utility value by collecting feedback from a user of at least one product or service, wherein the feedback provided by the user is available in multiple sources associated with the at least one product or service, computing a utility value for the at least one product or service based on the feedback of the user, and generating an appropriate marketing strategy for the at least one product or service based on the utility value. Other embodiments are also disclosed. | 01-23-2014 |
20140025429 | SYSTEMS AND METHODS FOR PROVIDING A SERVICE QUALITY MEASURE - A processor based method of determining a service quality category measure, the method comprising receiving a service event attribute reflecting a service event over a period of time, and automatically correlating the service event attribute with a service quality category to determine a service quality category measure. A processor-based method of providing a service quality category measure, the method comprising receiving a service quality category measure where the service quality category measure represents a correlation of a service event attribute with a service quality category, and providing the service quality category measure to a graphic interface. | 01-23-2014 |
20140032270 | METHOD AND SYSTEM FOR PREDICTING CONSUMER SPENDING - A method and system for predicting consumer spending includes conducting a survey of a panel of individuals to obtain future anticipated spending data for a time periods; and tracking actual spending of the surveyed individuals for the time periods and tabulating. The method also includes calculating with a processor the difference in actual spending and the anticipated spending in the time periods to obtain spending normalization factors. The method further includes calculating the transitional probability of future spending for a time period beyond the surveyed time period to order obtain a preliminary spending prediction based on the survey results of the surveyed time periods. A prediction of consumer spending is determined by adjusting the preliminary spending prediction in response to the first and second normalization factor to determine a prediction of consumer spending for a future time period. | 01-30-2014 |
20140039980 | Item Data Collection Systems and Methods with Social Network Integration - Items—including gourmet products—are evaluated and rated by participants in a controlled event, which can be coordinated by software locally or at a dedicated website. Event data, including item scores and participant scores can be shared with vendors, merchants and other commercial entities associated with the products. Promotional incentives from such entities for the products (and related products) can then be directly targeted and provided to participants and other members of the public. The participant's activities can also be collected and disseminated to affiliates/friends of the participants through social networking sites, personalized web pages, etc. | 02-06-2014 |
20140039981 | SYSTEMS AND METHODS FOR DETECTION OF SATISFICING IN SURVEYS - A system can include a satisfication detection server to receive from a network-enabled device questionnaire responses corresponding to an online questionnaire. The satisfication detection server can determine for each questionnaire response a probability that the questionnaire response represent satisficing. The satisfication detection server can also output a data file that includes results of the determining. A satisfication detection database can store the data file. | 02-06-2014 |
20140046724 | SYSTEM AND METHOD FOR LOYALTY BASED ELECTRONIC COMMUNICATIONS - A customer feedback acquisition and processing system includes a data acquisition processor for receiving a portion of a customer feedback response to a portion of a loyalty survey, the portion being received after a notice of an insurance claim associated with a customer is received. The data acquisition processor may then automatically classify the portion in one of two categories, the two categories being a potential-promoter category and a non-potential-promoter category. When the portion is classified as being in the potential-promoter category, it may be automatically arranged for the customer to respond to a supplemental portion of the loyalty survey before the survey is concluded. When the portion is classified as being in the non-potential-promoter category, it may be automatically arranged for the loyalty survey to be concluded without having the customer respond to the supplemental portion of the loyalty survey. | 02-13-2014 |
20140046725 | SYSTEM AND METHOD FOR LOYALTY RELATED ELECTRONIC COMMUNICATION EXCHANGE - According to some embodiments, a data acquisition processor may receive a customer feedback response to a loyalty survey, the customer feedback being received after a notice of an interaction associated with an insurance entity and a customer is received. A loyalty rating may be determined for the customer based on the received customer feedback response. Based on the loyalty rating, information associated with the customer may be automatically transmitted to a party other than the insurance entity. The party other than the insurance entity might be associated with, by way of examples only, a third party administrator, an insurance sales agent, or a sales partner of the insurance entity. | 02-13-2014 |
20140046726 | SYSTEM AND METHOD FOR LOYALTY RELATED ELECTRONIC COMMUNICATION EXCHANGE - According to some embodiments, a data acquisition processor may receive a customer feedback response to a loyalty survey, the customer feedback being received after a notice of an interaction associated with an insurance entity and a customer is received. A loyalty rating may be determined for the customer based on the received customer feedback response. Based on the loyalty rating, information associated with the customer may be automatically transmitted to a partner platform. The partner platform might be associated with, by way of examples only, a sales partner platform, a distribution partner platform, or an end customer platform. | 02-13-2014 |
20140046727 | METHOD, DEVICE, AND SYSTEM FOR GENERATING ONLINE SOCIAL COMMUNITY PROFILES - A device, method, and system for generating online social community profiles includes collecting behavioral characteristics of community members of an online social community and aggregating the behavioral characteristics to generate a social community profile for the online social community. The social community profile may be used to elicit proposals from vendors, which may be voted on or responded to by the community members of the online social community. | 02-13-2014 |
20140046728 | CLOSED-LOOP DISTRIBUTED MESSAGING SYSTEM AND METHOD - Systems and methods for processing alert communications are provided herein. Some exemplary methods may include processing alert communications on a mobile client computing device, where the mobile client computing device having a mobile survey management application. The method may also include executing instructions stored in memory to: capture at least a portion of an electronic mail alert communication provided to the mobile client computing device, the electronic mail alert communication being provided to the mobile client computing device by a survey management application of an application server, to establish an active issue within the mobile survey management application, and provide notification to the survey management application that the active issue has been resolved. | 02-13-2014 |
20140046729 | TRIGGERING, CONDUCTING, AND ANALYZING AN AUTOMATED SURVEY - Systems and methods for analyzing results of an automated survey are provided. In one implementation, a computer-implemented method comprises conducting, by a processing device, an automated survey on a survey recipient associated with a customer location. The automated survey is configured to prompt the survey recipient regarding the quality of a service performed for a customer associated with the customer location. The method also includes receiving survey result information from the survey recipient in response to conducting the automated survey. The method further includes analyzing the survey result information and determining if one or more subsequent follow-up actions are warranted based in part on analyzing the survey result information. | 02-13-2014 |
20140067471 | Methods, Systems and Apparatuses for Analyzing the Effectiveness of Broadcast Advertising In and On Integrated Marketing Campaigns - Methods, systems, and apparatuses for correlating broadcast media advertising with its impact on the performance of all channels in the integrated marketing campaign and the overall web site relating to the offering being advertised are disclosed. A marketing performance data interface collects, over a time period, broadcast marketing performance data regarding advertisements of an offering through two or more broadcast marketing providers. The broadcast marketing performance data includes advertisement scheduling and cost information. A channel performance database stores the collected broadcast marketing performance data. A web analytics software obtains web site usage data about the impact of the advertising on a web site relating to the offering including at least one key metric. A marketing performance measurement reporting system correlates the broadcast performance marketing data with the web site usage data in near real-time, including at least one key metric, to create a time-based correlation over the time period. | 03-06-2014 |
20140067472 | System and Method For Segmenting A Customer Base - A method and apparatus may segment a business' customer base and determine one or more business behaviors toward customers based on the segmentation. For example, the method and apparatus may communicate a survey to a plurality of customers including at least one needs-based question and at least one demographics question. The method and apparatus may also group received survey data into a plurality of segments. Using sets of received survey data, the method and apparatus may also classify each of the plurality of customers into a segments based on the received numerical values. The numerical values for each customer data set may correspond to one of the plurality of segments. The method and apparatus may then determine one or more needs of each customer based on the segment and a customer data set and determine a prerequisite business behavior for each segment based on the determined needs of each customer. | 03-06-2014 |
20140067473 | SYSTEMS AND METHODS FOR MEASURING AND SCORING THE EFFECTIVENESS OF A MESSAGE - Methods of evaluating the effectiveness of a message in changing the opinion of a person are provided. A person's opinion on a position statement is obtained and given a numerical value, after which the person assesses several messages related to the position statement based on how convincing each message is to that person, assigning a numerical value to each message. The person's opinion on the position statement is then re-assessed, and for any person whose opinion has changed in a certain direction, the numerical values for each message are averaged to obtain an effectiveness score for each of the several messages. | 03-06-2014 |
20140067474 | SYSTEM AND METHOD FOR CREATING AND IMPLEMENTING SCALABLE AND EFFECTIVE SURVEYS AND TESTING METHODS WITH HUMAN INTERACTION PROOF (HIP) CAPABILITIES - A system and method provide digital online surveys and testing using interactive multi-media content with an option to enable and disable Human Interaction Proof (HIP) capabilities. The system may use random interactivity with multi-media content as HIP validation and subsequently make the user take a test or online survey. The system may associate successful completion of tests to rewards, awarded by publishers or stakeholders wanting to conduct surveys or tests or by third party affiliates that are part of the exchange connecting the content provider and the advertiser wishing to conduct the test, with the option to enable and disable HIP capabilities. The system may segment such tests and surveys across demographics. The system may capture analytics as part of HIP along with testing and survey results. Combined analytics may have demographics as different dimensions. The system may use haptic technology for HIP and to complete the test or survey. | 03-06-2014 |
20140081708 | LATENT SEMANTIC ENGINEERING PROCESSES, DEVICES, AND METHODS - Latent Semantic Engineering processes, devices, and methods match (aspirational, emotional, functional, physical) Latent Semantic Engineering semantic space user needs to (aspirational, emotional, functional, physical) Latent Semantic Engineering semantic space designs. Latent Semantic Engineering processes, devices, and methods thereby match user needs to designs, increase matching accuracy, and increase product quality, customer satisfaction, and product success. | 03-20-2014 |
20140081709 | SYSTEM AND METHOD FOR CONDUCTING AN ONLINE, ANONYMOUS, UNBIASED POLL AND ASSOCIATED STATISTICAL PRESENTATION - A system and method for conducting an online poll by providing a website upon which a visitor to the website can post a question or statement accompanied by one or more pre-determined possible responses to the question or statement. A subsequent visitor to the website is able to view the question or statement and select one or more responses. Preferably, questions or statements posed may only be grouped or searched by a visitor to the website using categories of data for which the visitor to the website has provided information. The subsequent visitor is only able to view the results of the poll once he or she has selected a response. Preferably, responses selected to a question or statement may only be grouped or searched by a visitor to the website using categories of data for which the visitor to the website has provided information. | 03-20-2014 |
20140089048 | Determining Metrics for Groups of Users Defined by Social Signals of a Social Networking System - A social networking system generates metrics for one or more groups of users defined by various social signals. A group of users may be defined by the users' observed actions in a social networking system and/or the connections between the users' and other social networking system users. Data for the group of users may be compared against data for a control group to generate metrics for the group of users. | 03-27-2014 |
20140089049 | SELECTING ANONYMOUS USERS BASED ON USER LOCATION HISTORY - Provided is a process for selecting candidates for participating in a market-research survey, or receiving other offers, based on location history while protecting privacy of the candidates. In some cases, the process includes: obtaining, at a survey-participant identification system, location histories from client devices, and the location histories indicating locations of the client device over time; associating each of the location histories with an anonymous pseudonym of the survey candidate; storing the location histories and the association with the anonymous pseudonyms in memory accessible to the server; obtaining, at the survey-participant identification system, criteria by which to select survey candidates, the criteria specifying locations relevant to a survey; selecting, with the survey-participant identification system, anonymous pseudonyms in memory that are associated with a location history that satisfies the criteria; and sending messages to the client devices inviting survey candidates corresponding to the selected anonymous pseudonyms to further identify themselves to participate in the survey. | 03-27-2014 |
20140095258 | CONSUMER ANALYTICS SYSTEM THAT DETERMINES, OFFERS, AND MONITORS USE OF REWARDS INCENTIVIZING CONSUMERS TO PERFORM TASKS - A method and system are provided for providing incentives and rewards to consumers in return for their sharing of their electronically-derived consumer location data and sharing their opinions and feedback. The system may be programmed to determine parameters of a reward offered to an individual consumer or group of consumers based on or more criteria. In addition, location-derived insights and information reported by the consumers may be used to segment and customize the available incentives and rewards for each consumer. Reward redemption analytics may also be used to evaluate the effectiveness of reward customization. | 04-03-2014 |
20140095259 | OFFERING SURVEY RESPONSE OPPORTUNITIES FOR SALE - A system for offering survey response opportunities for sale to purchasers in a survey market system that is associated with a consumer analytics system. A survey response “opportunity” may be an expectation of the system that, if a survey is distributed, a response will be received and represents a chance for a potential surveyor to request that a survey be distributed on its behalf. Using the system, a purchaser may specify one or more conditions for distribution of a survey and one or more questions to be included in the survey, and request that a consumer analytics system distribute the survey in response to detecting that the conditions are met. For example, if a condition relates to consumer behavior, a survey may be distributed in response to detecting, from an analysis of location data indicating geographic locations of the consumer, that the consumer engaged in the behavior. | 04-03-2014 |
20140095260 | TRACKING BRAND STRENGTH USING CONSUMER LOCATION DATA AND CONSUMER SURVEY RESPONSES - Techniques that may be used by a consumer analytics system to track consumers' knowledge of brands and interactions with brands based in part on location data for consumers and responses to surveys that are distributed to consumers based at least in part on location data for the consumers. Such location data may be received, for example, from mobile devices operated by the consumers. A brand strength may represent any suitable measurement of a fraction or share of a market category. In some embodiments, a consumer analytics system may determine brand strength for a business using factors that each represent a “share” of a market category held by a business. The system may additionally track changes in these factors over time. Examples of factors that may be tracked include brand awareness for a business, brand accessibility for the business, brand consideration, brand usage, and brand favorites. | 04-03-2014 |
20140100917 | CONSUMER PREFERENCE AGGREGATION VIA AN ITEM INFORMATION SYSTEM - An item information system implements a method that receives coded content at a server submitted by a plurality of users. The coded content corresponds to items of interest to the plurality of users. The coded content includes one or more of a digital file, a digital image, or an alphanumeric code. The items of interest are organized into item information lists on a per user basis. The users are able to share their items of interest with friends or acquaintances via social networking services. The item information system identifies targeted marketing opportunities by at least analyzing the item information lists of the plurality of users. | 04-10-2014 |
20140100918 | ANALYZING MARKET RESEARCH SURVEY RESULTS USING SOCIAL NETWORKING ACTIVITY INFORMATION - A facility for analyzing market research survey results is described. Among a number of users who have responded to a market research survey, the facility selects users whose responses to the survey match a designated pattern of responses to the survey. The facility then generates output that identifies social networking actions performed by the selected users. | 04-10-2014 |
20140100919 | QUALITY OF EXPERIENCE DATA COLLECTION - Technologies and implementations for providing quality of experience information are generally disclosed. | 04-10-2014 |
20140100920 | CUSTOMER SATISFACTION DASHBOARD - An instrument for measuring and presenting customer impressions of a company uses weighted response values of survey questions to develop a customer experience score and a customer interaction score. The two scores are added to produce a composite score. The three scores for a company may be presented with other score sets for other companies to provide a simple and consistent comparison of companies. When different businesses or even different industries have different customer experiences and interactions, weighting of response values can be adjusted to more accurately reflect the importance of that factor on the overall customer experience, which models customer satisfaction. | 04-10-2014 |
20140100921 | CUSTOMER SATISFACTION DASHBOARD - A method of developing scores for a company including receiving, at a hardware server, customer experience data including information related to a customer's experience with the company and information related to the customer's specific interactions with the company; generating, by one or more processors, an experience score for the company based on the information related to the customer's experience with the company; generating, by one or more processors, an interaction score for the company based on the information related to the customer's specific interactions with the company; generating, by one or more processors, a composite score for the company; and rendering an image of at least one of the experience score, the interaction score, or the composite score for the company for presentation of the image via a computer. | 04-10-2014 |
20140108095 | SYSTEM AND METHOD FOR GENERATING AND PROVIDING CUSTOMIZED SURVEY QUESTIONNAIRES - The present disclosure relates to a method and a user device for generating and providing customized survey questionnaires. The method and user device monitor events occurring on the user device and generate behavioral data accordingly. Upon detection of fulfillment of a survey trigger condition, the method and user device generate a customized survey questionnaire including a question either selected or generated based on the generated behavioral data. The customized survey questionnaire is generated using survey customization data. The method and user device provide to a user the customized survey questionnaire, collect a response to the question from the user thereby generating survey participation data, and transmit the survey participation data to a survey server. | 04-17-2014 |
20140108096 | CLICKSTREAM ANALYSIS METHODS AND SYSTEMS RELATED TO MODIFYING AN OFFLINE PROMOTION FOR A CONSUMER GOOD - Methods and systems are provided herein for the analysis of clickstream data of online users. The analysis methods and systems allow for the creation of new offline business methods based on online consumer behavior. | 04-17-2014 |
20140114725 | Closed-loop distributed messaging system and method - Systems and methods for processing alert communications are provided herein. Some exemplary methods may include processing alert communications on a mobile client computing device, where the mobile client computing device having a mobile survey management application. The method may also include executing instructions stored in memory to: capture at least a portion of an electronic mail alert communication provided to the mobile client computing device, the electronic mail alert communication being provided to the mobile client computing device by a survey management application of an application server, to establish an active issue within the mobile survey management application, and provide notification to the survey management application that the active issue has been resolved. | 04-24-2014 |
20140122182 | SYSTEM AND METHOD FOR ASSESSING PRODUCT MATURITY - A method and system to evaluate maturity level of a software product is provided wherein the evaluation is based on four maturity levels, the maturity levels being Basic, Established, Differentiated, and Leadership in dimensions of key focus areas namely Product planning, Technology Tools & Methodology, Product Code & Quality, Release & Configuration Management, Usability, Security & Supply chain, and Intellectual Property Rights, and competency areas of Process, Infrastructure, Architecture, and People. A checklist having plurality of conformance requirements is provided at each maturity level for each key focus area to assess the maturity level of the software product. | 05-01-2014 |
20140122183 | PULSED-SURVEY SERVICE SYSTEMS AND METHODS - A pulsed-survey service may be provided by obtaining a question sequence including a number of survey questions, and determining a base survey-pulse rate, such as once per week, but no more frequent than once per day. During each pulse period, for each of a number of subscriber entities, a pulsed survey is performed. Each survey pulse poses and collects responses for at least one, but no more than ten percent of the survey questions. Both intra- and inter-entity benchmark statistics are determined for the pulsed-survey responses, and the statistics and survey results are provided for presentation to the subscriber entity via a survey-results interface. | 05-01-2014 |
20140136283 | SYSTEM AND METHOD FOR COMPETITIVE PRODUCT ASSORTMENT - A product assortment system includes a crawler obtaining product information from one or more domains and storing the product information in a database. A user interface determines one or more product categories associated with one or more products of a customer. A keyword module determines criteria for associating one or more products of one or more competitors with the product categories. The user interface generates a display indicating overlap of the one or more products of the customer with the one or more products of the competitors. | 05-15-2014 |
20140136284 | Determining Strategies for Increasing Loyalty of a Population to an Entity - A method and system is disclosed that provides: (a) a theoretical framework for designing psychological research that uncovers individual decision-making networks, both in terms of sampling requirements and questioning methods, (b) an implementation interface to schedule and administer the appropriate question sequences between an interviewer and a given individual, in real-time, via a web-based system, and (c) a coding and analysis system to summarize and quantify the potential of alternative decision structures to be used to optimize the development of marketing and communication strategies. | 05-15-2014 |
20140143016 | METHOD AND SYSTEM FOR IMPLEMENTING PROGRESSIVE PROFILING OF POTENTIAL CUSTOMERS - Access to valuable website content is restricted until an individual registers and provides contact and other information relevant to his company and his position. If an unregistered individual attempts to access restricted information, he is automatically taken to an information request page. Once he has completed the page, he is taken to a thank you page, then redirected to the desired restricted content. The user is also sent an automatic email which contains a website access code. A registered visitor also retains access to restricted content through a long-term cookie delivered to his Internet browser. Progressive profiling can be implemented by tying access to higher-value website content to a requirement for input of additional information, so that new visitors are not overloaded with an initial barrage of questions. Received visitor information is transferred to a Customer Relationship Management database for scoring and ranking. | 05-22-2014 |
20140143017 | PROACTIVE SURVEYS BASED ON CUSTOMER INFORMATION - A context-aware computing system for delivering surveys to a customer. The choice of which survey to send to a customer may be tailored based on a click path (route), customer history, and customer interests. A customer browsing a Web page initiates the survey decision process. A control module selects a survey to send to a customer based on the criteria above and customer intent. Customer responses are then harvested from the Web-based survey. | 05-22-2014 |
20140143018 | Predictive Modeling from Customer Interaction Analysis - Systems and methods of predictive modeling of customer interaction content data include the collection of customer interaction content data. The collected customer interaction content data is analyzed to create structured data. At least one predictive analysis algorithm is applied to the restored data. At least one prediction of an outcome is produced based upon the application of the predictive analysis algorithm. At least one automated response is generated to the at least one prediction. | 05-22-2014 |
20140149181 | METHOD AND SYSTEM FOR CONDUCTING A SURVEY - Described are a method and a system for conducting a survey of at least one survey item. The method includes obtaining historical survey data of the at least one survey item for T number of data stores. The method also includes determining a sparsity number K associated with the historical survey data of the at least one survey item for the T number of data stores. The method also includes determining a target number M based on the sparsity number K. The target number M is indicative of a reduced number of data stores, present amongst the T number of data stores, for collection of current survey data to estimate current survey data of the at least one survey item for the T number of data stores. | 05-29-2014 |
20140149182 | System and Method For Gathering and Processing Data in A Social Network - A social opinion system and method are disclosed. Questions or statements are generated and sent electronically to a plurality of users of a social networking service. A simple response mechanism is generated for display in a user interface with the questions or statements. Data characterizing responses provided by the plurality of users using the simple response mechanism are received by a computer. Real-time information related to the questions or statements is generated by the computer, and provided from the computer via a communication network to at least one designated recipient. | 05-29-2014 |
20140156349 | METHODS AND SYSTEMS FOR MANAGING AN ONLINE OPINION SURVEY SERVICE - In one aspect, a method for managing an online survey includes receiving, by a first computing device, from a second computing device, a request to conduct an online survey, the request identifying a requested number of responses and a requested response time. The method includes determining, by the first computing device, a number of panelists to survey, based upon the requested number of responses. The method includes transmitting, by the first computing device, to the determined number of panelists, the survey. The method includes receiving, by the first computing device, from a subset of the determined number of panelists, at least one survey response. The method includes modifying, by the first computing device, the determined number of panelists. The method includes receiving, by the first computing device, responsive to the modification, the requested number of responses and providing the requested number of responses within the requested response time. | 06-05-2014 |
20140164061 | SYSTEM, METHOD AND COMPUTER PROGRAM PRODUCT FOR IDENTIFYING PRODUCTS ASSOCIATED WITH POLARIZED SENTIMENTS - A content intelligence module implementing a unique polarization algorithm may operate to identify products with polarized sentiments in user-generated content. The module may be configured to, at a first computer:
| 06-12-2014 |
20140172505 | METHODS AND SYSTEMS FOR ONLINE SUPPORT AND PROMOTION OF AUTHORS - Provided are methods and systems for online support and promotion of authors. Upon allocation of creations to various categories, an author may be supported and promoted by an audience. The audience comprising multiple unregistered users may provide their assessment by viewing and listening to the creations of the author, leaving their comments or making votes. The assessment of the audience may increase a rating of the author or his creations. A high rating may prompt investors to provide a financial support to the author or his creations. The investors may provide the financial support in any amount and within any time period. Based on the financial support, an interest or a fixed amount from future income of the author or his creations may be provided to the investors and a service provider associated with online support and promotion of authors. | 06-19-2014 |
20140180764 | SHARED RIDE FEEDBACK - A message may be sent to a user to solicit user feedback about a shared ride parameter. The message may include a question based on a value of the parameter. A response to the message may be received from the user. A setting of a ride sharing system may be modified based on the response. The modified setting may be a shared ride parameter value associated with the user. The message may be sent as an e-mail, a text message, a web page, and/or a chat message. The message may be automatically generated based on data collected by a computer of a vehicle used for the shared ride. | 06-26-2014 |
20140180765 | WEB-BASED SURVEY VERIFICATION - Provided is a method for verifying the accuracy of a response to a web-based survey. The method includes providing a survey on a website and receiving a survey response from an electronic device associated with a respondent, as well as receiving verification data from the electronic device. The verification data is analyzed to determine a likelihood of cheating. The survey response is saved in an authentic database when the likelihood of cheating is below a threshold. | 06-26-2014 |
20140180766 | SYSTEM AND METHOD FOR GENERATING, TRANSMITTING AND USING CUSTOMIZED SURVEY QUESTIONNAIRES - The present disclosure provides methods, a web server and a user device for generating, transmitting and using customized survey questionnaires. The methods, web server and user device collect behavioral data of a survey participant through a user device, behavioral data indicative of events occurring during a browsing session with respect to an origin. The method and web server generate a customized survey questionnaire based on the received behavioral data throughout the browsing session with respect to the origin, the customized survey questionnaire comprising one of: a survey question selected among a plurality of survey questions from a survey question database based on the received behavioral data, and a survey question generated based on the received behavioral data. | 06-26-2014 |
20140188561 | Audience Measurement System, Method and Apparatus with Grip Sensing - A system, apparatus and method for determining grip sensing for a portable device that is configured to produce media exposure data. At least one sensor associated with a portable device produces sensed grip readings representing a manner in which the device was grasped. The sensed grip readings may be processed to determine a manner of usage or a user identity. Additional sensor readings, such as touch screen readings and accelerometer readings may be combined with the grip sensing. The sensor data may be combined with the media exposure data for report generation for audience measurement purposes. | 07-03-2014 |
20140188562 | SYSTEM AND METHOD FOR TRANSACTION BASED PRICING - System and method for transaction based pricing are described. The method comprises defining one or more transactions which include at least one sub-process. Further, units per transaction for each of the at least one sub-process is identified based on requirement data. Thereafter, a process complexity is assigned to the each of the at least one sub-process based on a complexity score computed for the each of the at least one sub-process. Further, a processing time is obtained for the each of the at least one sub-process based on the process complexity assigned to the each of the at least one sub-process. Further, estimated efforts for performing the one or more transactions are ascertained based on the processing time obtained for the each of the at least one sub-process. Furthermore, pricing for each of the one or more transactions is identified based on the estimated efforts. | 07-03-2014 |
20140207521 | SYSTEMS AND METHODS FOR ENHANCED PRESELECTION AND CONFIRMATION PROCESS FOR POTENTIAL CANDIDATES FOR APPROVALS TO MULTIPLE POTENTIAL MATCHING TRANSACTION PARTNERS - A computer-implemented method according to an embodiment of the present disclosure comprises: providing one or more questions to a lead; receiving a respective one or more answers to the one or more questions from the lead; identifying, by the computer system based on the one or more answers, one or more client organizations for matching with the lead; confirming interest by the lead in a client organization of the one or more client organizations; and transferring the lead to the confirmed client organization. | 07-24-2014 |
20140207522 | METHOD AND APPARATUS FOR SURVEYING BRAND PREFERENCE - The present concept is a method for surveying brand preference which includes the steps of providing a participant with a unique identification data card and code. The participants input personal information into a database through an interactive electronic surface device for administering a product taste challenge, wherein the surface device in communication with the identification card and the database. Additionally there is provided an algorithm which based on information in the database corresponding to the identification card selects a product challenge test and a product challenge test selected by the participant is administered and the results of product challenge results are displayed. Personal information includes personal data and personality data, wherein personality data includes answers to survey questions regarding likes and dislikes of selected foods, beverages and tastes. | 07-24-2014 |
20140214489 | METHODS AND SYSTEMS FOR FACILITATING VISUAL FEEDBACK AND ANALYSIS - A method and system for facilitating visual feedback and analysis over a network that has multiple users who each have a communication device, the method comprising facilitating posting a question to a selected number of consumers via the network; receiving, via the network, a response to each question from each responding consumer, wherein the response comprises a text message and an image (e.g., picture, a plurality of pictures, and a video); categorizing the response from each responding consumer; evaluating all responses in each category of responses by assigning a pre-established quantitative point value to each response; and ranking all responses using the quantitative point value. | 07-31-2014 |
20140222512 | RECEIVING, TRACKING AND ANALYZING BUSINESS INTELLIGENCE DATA - Receiving, tracking, and analyzing business intelligence data. In one embodiment, for example, a computer-implemented method comprises: a feedback intermediary obtaining, from a user's computing device, the user's selection of an entity to provide feedback on; the feedback intermediary causing the user to be prompted at the user's computing device to provide feedback on the entity; the feedback intermediary obtaining feedback on the entity from the user's computing device; and providing the user's feedback on the entity to a computing device associated with the entity. | 08-07-2014 |
20140222513 | SYSTEM AND METHOD OF PROVIDING POLLING IN A TELEPHONE BASED PLATFORM - Disclosed is a method for providing polls or surveys to users in the midst of a communication between a device and a server. The method includes establishing a communication between a device associated with a user and a server, receiving data about the user, based on the data, presenting a survey to the user during the communication between the device and the server to yield survey data and processing the survey data. Survey can be chosen based on the program the user is listening to as well as personal user data such that targeted personalized surveys can be offered that are likely to be taken by the user during the communication. | 08-07-2014 |
20140222514 | Graphical User Interface for Collecting Explicit and Non-Explicit Information in Electronic Surveys - A system for conducting electronic surveys comprises a processing device coupled to a network. The processing device is configured to provide a graphical user interface (“GUI”) defining an electronic survey. The GUI defines a survey page comprising a first region including a plurality of different objects selectable by a user taking the survey. The GUI also defines a second region defining a first portion assigned a first relative rating on a rating scale and a second portion assigned a second relative rating, for selective placement of objects from the first region by the user. The GUI provides data related to the placement of each object into the first and second portions by the user, while continuing to display each selection on the same survey page. The processing device also derives explicit and non-explicit information related to the placement of respective objects. A method and GUI are also disclosed. | 08-07-2014 |
20140236676 | SYSTEM FOR PROVIDING CONSUMER RATINGS - A technique of providing consumer ratings relates to the requesting from providers, consumer contact information for consumers receiving goods and/or services from the providers by an independent third-party rating service. In response to receiving the consumer contact information, sending of survey questionnaires to the consumers may then be accomplished. The independent third-party rating service may then cause the compiling of the survey results, and then may display on its third-party website the consumer ratings for the actual consumers who have received the goods and/or services. The third-party rating service may supply to the provider computers the ratings or reviews from the surveyed consumers. Sub-categories may also be searched. | 08-21-2014 |
20140236677 | METHOD FOR PROVIDING CONSUMER RATINGS - A technique of providing consumer ratings relates to the requesting from providers, consumer contact information for consumers receiving goods and/or services from the providers by an independent third-party rating service. In response to receiving the consumer contact information, sending of survey questionnaires to the consumers may then be accomplished. The independent third-party rating service may then cause the compiling of the survey results, and then may display on its third-party website the consumer ratings for the actual consumers who have received the goods and/or services. The third-party rating service may supply to the provider computers the ratings or reviews from the surveyed consumers. Sub-categories may also be searched. | 08-21-2014 |
20140244357 | Inducing Customer Store Visits Via Mobile Application - The present disclosure extends to methods, systems, and computer program products for motivating customers to voluntarily provide information about themselves to retailers. The retailer provides the customer with an application for a mobile device, which application is configured for detecting the customer's presence in the retailer's store when the application is enabled. The application is enabled by the customer providing the requested information. When the application detects the customer's presence in the store for a selected time period or when the customer makes a purchase, then the retailer awards a contribution to charity. This charitable contribution is an incentive for the customer to use the mobile application in the store. | 08-28-2014 |
20140244358 | NEED DETERMINATION DEVICE, NEED DETERMINATION METHOD, AND NEED DETERMINATION PROGRAM - In an aspect of the present invention, a need determination device includes a storage unit configured to store survey data in which an assessment value of a quantitatively or qualitatively assessable survey item is set at each textbook that is the same type as an object of which needs are to be determined, and need assessment data in which an assessment value of a need is set at each of the textbooks; a determination logic generation unit configured to generate a determination logic for determining a need based on the survey data and the need assessment data; and a determination unit configured to determine a need of the object by applying, to the determination logic, input data in which the assessment value of the survey item of the object of which needs are to be determined is set. | 08-28-2014 |
20140249889 | FACILITATING CONTENT GENERATION VIA MESSAGING SYSTEM INTERACTIONS - The following disclosure relates generally to techniques for generating useful content based on user interactions, such as by enabling users to submit questions to and otherwise interact with an answer-providing service. In some situations, one or more interfaces are provided to allow users to specify a variety of types of questions for the answer-providing service, such as via a GUI and/or using a messaging interface based on email or other types of electronic messages. When communications occur via electronic messages, the answer-providing service may in some situations generate and include unique tracking identifiers in electronic messages sent to users, so that the users can reply back to the messages in order to provide a command to the answer-providing service that includes a tracking identifier previously sent to the user and thus verify that the command is sent by someone with access to the electronic messages of the user. | 09-04-2014 |
20140257929 | VISUAL QUESTION SELECTION - A system for an online survey comprising a server, said server coupled to at least one user device by a network; said server operative to select a first query for a user, and one or more options to respond to the first query; transmit a first set of signals to the at least one user device, wherein said first set of signals comprise the first query and one or more options to respond to the first query; receive, from the user device, a first response based on the one or more options to respond; select a second response and one or more options to respond to the second query based on said first response; and transmit a second set of signals to the at least one user device, wherein said second set of signals comprise the selected second response and one or more options to respond to the second query. | 09-11-2014 |
20140257930 | EVALUATING TASTE PROXIMITY FROM A CLOSED LIST OF CHOICES - A system and method for estimating preferences or taste of users comprises a catalog having a closed number of items; a memory for storing distances between ratings of each pair of items; and a user interface to rate a subset of the items. The distances from the subset items to other items of the catalog give the user a preference for each item in the catalog despite never having rated these items. The catalog is ordered using the assigned preferences into a user preference vector, and is compared with vectors of other users to match up different users having similar preferences. Alternatively a distance measure can be defined between preferences of different users, with matching made between the users having the smallest difference. Initial distances may come from rating by a focus group or from application download data or other suitable sources. | 09-11-2014 |
20140257931 | USER INTERFACE FOR A MARKET POLLING AND RESEARCH SYSTEM - The invention may be embodied in a user interface for a dynamic market polling and research system that receives poll definitions and displays real-time progress information and poll results in concise at-a-glance formats. The user interface makes the system intuitively easy non-trained personnel to use, both as poll designers and as poll respondents. The at-a-glance user interface screens for poll participants allows the respondents to easily enroll as pay-per-response participants and to easily answer multiple-choice poll questions on mobile phones and other common user communication devices. The at-a-glance user interface screens for poll designers allow the designers to easily define polls, monitor results in real-time, and view the results on geographic and demographic bases. Taken together, the highly intuitive, easy-to-use, and easy-to-understand poll designer and poll participant user interface screens enable broad enrollment and participation by a much wider audience that conventional polling and market research systems. | 09-11-2014 |
20140278781 | SYSTEM AND METHOD FOR CONDUCTING SURVEYS INSIDE VEHICLES - A survey system enabling one or more processors to output a survey in a vehicle while allowing a vehicle occupant to engage in the survey. The survey system may communicate with a vehicle computing system enabling one or more processors to receive input representing one or more occupants in a vehicle. They survey system may receive an input representing a current location. The system may determine a workload value for the one or more vehicle occupants and output a survey to the one or more vehicle occupants when the workload value is below a predefined threshold. The system may output a survey related to the one or more occupants and current location. The system may collect survey results and relay the survey results to a remote server for processing. The system may provide a digital reward to the one or more occupants participating in the survey. | 09-18-2014 |
20140278782 | System and Method for Statistically Determining Bias in Online Survey Results - A system, method, and computer program determine bias in survey results due to non-responsive and/or erroneous survey response data, assess the impact of bias introduced by non-responsive and/or erroneous survey data on the survey results, and analyze the survey results accordingly to provide a more accurate assessment of the impressions of viewers of content (e.g., advertisements) viewed by the persons being surveyed. The analysis allows an advertiser to modify an advertisement to better promote a product or service and enable the advertiser to increase the probability of success of an advertising campaign and the cost-effectiveness of the campaign. | 09-18-2014 |
20140278783 | REAL-TIME CUSTOMER ENGAGEMENT SYSTEM - What is disclosed is a system to enable real-time customer engagement with one or more customers utilizing one or more devices, implemented using one or more servers, said servers connected to said devices over at least one network, comprising a survey phase, wherein one of the one or more customers utilizes an interactive survey running on one of the one or more devices to send feedback to one of the one or more servers over the one or more networks; a post-survey phase, wherein the customer utilizes one or more devices to send feedback to one of the one or more servers over the one or more networks; and a closure phase. | 09-18-2014 |
20140278784 | RATING SYSTEM FOR WINE EXPLORATION - Some embodiments described herein generally relate to a rating system for wine exploration. A rating system including questions designed to determine a preference of the user regarding one or more specific characteristics of wine, such as, a taste characteristic. The rating system may be provided to a user, for example, by a web-based interface. Samples of wine may be provided to the user each of which is samples ranked for the at least one characteristic of wine. The user may respond to the questions about the wine, and those responses may be analyzed to determine the user's preference for the specific characteristics. A user profile may be created based on the analyzed responses and the profile may be used to select wines for the user. Such wines may be selected and shipped periodically, for example, as part of a wine club. | 09-18-2014 |
20140278785 | SYSTEM AND METHOD FOR PROVIDING A SOCIAL CUSTOMER CARE SYSTEM - The present invention relates to social customer service and support systems integrated with social media and social networks. More particularly, the invention provides a social customer care platform system to allow customer care functions, and in particular to allow customer service agents to identify, prioritize, match and triage customer support requests that may arise through a social network and may be serviced using a social network. It manages and tracks a high-volume of customer interactions and provides for monitoring of Internet social network posts relevant to a business's products or services along with the ability to capture, monitor, filter, make sense of and respond to, in near real-time, tens of thousands of social interactions. It comprises role specific user-interface and functionality for social customer service and support environments, automated prioritization and matching for increased agent productivity, and an automated enterprise workflow to align social media support with existing business processes. | 09-18-2014 |
20140278786 | SYSTEM AND METHOD TO SURVEY AND EVALUATE ITEMS ACCORDING TO PEOPLE'S PERCEPTIONS AND TO GENERATE RECOMMENDATIONS BASED ON PEOPLE'S PERCEPTIONS - A perceptual evaluation system and method are disclosed that collects, categorizes, evaluates, connects and manages the primary market research of items and combines it with secondary market research to create perception profiles of people and their consumption behaviors, and generates recommendations based on people's perceptions. The system and method enable the perception evaluation of items by users via (click or touch) drag-and-drop mechanisms in a survey processes and applies a novel perception rating scale to categorize, evaluate and cohere the items. The items may include word text, audiovisuals and maps, and the system is deployable on Web and mobile browsers, Web and mobile devices and smart TV devices. The system's output includes recommendations presented as perception maps and other data visualizations. | 09-18-2014 |
20140278787 | SYSTEMS AND METHODS FOR GENERATING CUSTOMIZED, INDIVIDUALIZED COMMUNICATIONS - Customized, individualized communications to persons are generated based on a person's data available to a client instituting the systems and methods, based on previous data provided by the person in response to other contacts, based on product/services data of products/services purchased or used by the person, and based on personal data from transactions. The communications are based on such data within the context of marketing intervention parameters suggested by such data. | 09-18-2014 |
20140278788 | REAL-TIME SURVEY AND SCOREBOARD SYSTEMS - What is disclosed is a system to enable real-time engagement with one or more customers utilizing one or more customer devices, implemented using one or more servers, said servers connected to said customer devices over at least one network, comprising: a survey phase, wherein one of the one or more customers utilizes the one or more customer devices to send feedback to one of the one or more servers over the at least one network; a post-survey phase, wherein the one of the one or more customers utilizes the one or more customer devices to send feedback to one of the one or more servers over the one or more networks; and a closure phase. | 09-18-2014 |
20140278789 | System and method for business entities to receive product and brand related customer input and other data. - A system and method for business entities to solicit product and brand related feedback from the authenticated customers through use of browser run feedback application on the internet enabled mobile devices of customers, where customer opts to wirelessly connect their mobile device with the feedback software and the software: captures customer location; verifies customers as genuine user of products; initiates the feedback session; presents the identification and feedback forms to the mobile device; captures and relays the feedback data to the business in real-time; and offers reward coupon to the customer after successful submission of the feedback form. System includes custom tags encoded with product information and embedded in the product and related paraphernalia. Geographical co-ordinates and personal information obtained from participants are plotted on a grid or a map to provide macro analysis and micro analysis to businesses. | 09-18-2014 |
20140278790 | SYSTEM AND METHOD FOR DATA ACQUISITION, DATA WAREHOUSING, AND PROVIDING BUSINESS INTELLIGENCE IN A RETAIL ECOSYSTEM - A method for providing consistently formatted data relating to the exchange of goods in a retail ecosystem. The method may generally include acquiring data relating to the exchange of goods from at least one supplier and at least one retailer, normalizing the acquired data and storing the normalized data in one or more structured databases, and providing business intelligence tools, accessible to the at least one supplier and at least one retailer for accessing the one or more structured databases. The business intelligence tools may provide consistently formatted data from the structured databases to each of the at least one suppliers and consistently formatted data from the structured databases to each of the at least one retailers. | 09-18-2014 |
20140278791 | SYSTEM AND METHOD FOR VALIDATING LEADS IN AN INTERACTIVE DIGITAL ADVERTISING PLATFORM - An interactive digital advertising system and method may include an advertising component for generating qualified leads using interactive advertising units. The advertising system may provide “real-time” matching of leads, which may be validated based on a criteria defined by the lead requestor, to the services or products offered by the lead requestor. The advertising component may validate potential leads based in part on feedback from third-party validators. Validators may include individuals acquainted with a potential lead or other entities having a connection to the lead, which can provide references that further qualify the potential lead. The advertising component may obtain lead validation or endorsements by interacting with endorsers or validators via social media or electronic messaging services. The advertising component may also collect endorsements, references, or other information to further qualify a lead by automatically querying a third party database. | 09-18-2014 |
20140278792 | PASSIVE CANDIDATE MATCHING SYSTEM AND METHOD FOR GENERATING LEADS IN A DIGITAL ADVERTISING PLATFORM - An interactive digital advertising system and method may include an advertising component for generating qualified leads in response to a lead request using interactive advertising units. The advertising system may provide “real-time” matching of leads, which may be validated based on a criteria defined by the lead requestor, to the services or products offered by the lead requestor. Responders to the lead request may interact directly with the advertising unit to qualify themselves as a lead. Further, the advertising component may be configured to select responders that actively responded to a first lead request to present as leads to a lead requestor in response to a second lead request. | 09-18-2014 |
20140278793 | MOBILE SYSTEMS AND METHODS FOR CUSTOMER FEEDBACK - Computer-implemented methods, systems, and computer-readable media for collecting customer feedback are disclosed. In one embodiment, a merchant provides registration data, defines one or more surveys, and one or more customer deals to a database. Each survey is linked to a customer deal. A customer of the merchant is induced to participate in a survey using his or her mobile device by the promise of receiving a deal for discounted goods or services in return for completing the survey. Upon completion of the survey, a deal certificate is issued to the customer. Survey results, deal redemption statistics, and other statistical analysis are provided to the merchant to enable the merchant to timely assess the performance of his business. | 09-18-2014 |
20140278794 | Systems and Methods for Interfacing an Electrical Energy End User with a Utility - A system and method which allows end users of electrical energy to engage in, comply with, and otherwise make use of a smart grid program. The invention allows end users to engage with an entity running a smart grid program through such actions as sending notifications, agreeing to events, paying bills, reviewing contracts, and updating information. The invention receives data from and sends messages to any smart meters, AMI or HAN, the end user has in their service location necessary to comply with the smart grid program. The invention supports the use of any smart meters the end user employs for home automation network functionality, enabling the end user to activate, deactivate, or otherwise modulate any devices enabled with a smart meter at their service location. The invention receives data from and sends messages to any demand response system the entity running the smart grid program employs to support the smart grid program. | 09-18-2014 |
20140289012 | AGGREGATED SENSORY PROFILE GENERATION, ANALYTICS, AND INSIGHTS - Computer-based systems and methods for determining an aggregate sensory profile for a plurality of individuals. The system may comprise a plurality of remote computer systems, each comprising: a local database for storing user data about the plurality of individuals; and a local sensory profile determination engine for generating sensory profile data for each of the plurality of individuals based on user data stored in the local database. The system may also comprise a central computer system that receives the sensory profile data from the plurality of remote computer systems. The central computer system comprises: a central database for storing the sensory profile data received from the remote computer systems; and a sensory profile aggregation engine for generating aggregate sensory profiles for each of the plurality of individuals based on the sensory profile data received from the remote computer systems and stored in the central database. | 09-25-2014 |
20140289013 | CONTEXT-SPECIFIC EXPERIENCE SAMPLING METHOD AND SYSTEM - The present invention relates to a context-specific experience sampling method comprising the steps of: collecting user's experience information; classifying the collected user's experience information and selecting keywords representing the classified user's experience information; generating a questionnaire to be applied to experience sampling based on the keywords; providing the questionnaire to the user; receiving response data by each activity for a context and an environment that the user has experienced, in response to the questionnaire; and analyzing a relationship between the user's context and environment and the user's experience, based on the response data by each activity for the user's context and environment. | 09-25-2014 |
20140289014 | METHOD AND SYSTEM TO EVALUATE CONTACTS - A system and method of evaluating contacts for an professional service provider is disclosed. The system may create or more network located online communities related to an professional service provider, such as an investment professional service provider. The communities may display information of interest to the members of the community. The manner a contact reaches the online community may be indicative of the level of interest of the contact. The level of interest may be classified or scored. A series of questions may be posed to the contact and the answers to those questions may also be scored or classified. By scoring or classifying the answers to a series of logically arranged questions, a contact classification or score for a contact may be created and evaluated. | 09-25-2014 |
20140289015 | SYSTEMS AND METHODS FOR GAMIFIED AUDIENCE INTERACTION PLATFORM - A computerized method to encourage audience engagement by providing immediate rewards and feedback to audiences as they receive content, the method comprising providing a first content to a user, analyzing a response from the user to the content, wherein the response is selected from a range of options, and analyzing the response to create a second content for the user. | 09-25-2014 |
20140289016 | ENHANCEMENT OF ROOT CAUSE ANALYSIS OF CONSUMER FEEDBACK USING MICRO-SURVEYS AND APPLICATIONS THEREOF - The present invention provides tools and methods that offer significant enhancement in consumer compliance in completing surveys, and afford statistically significant/accurate measurements of consumer feedback. In particular, the present invention provides software applications that utilize the methods described herein to administer Micro-Surveys to consumers, eliciting statistically significant feedback to effect global positive commercial change. Moreover, the present further provides a survey tool that utilizes a novel consumer propensity weighted analysis. | 09-25-2014 |
20140297366 | SCALED SUBSCRIBER PROFILE GROUPS FOR EMARKETERS - Methods for determining relevance of marketing group association by calculating the relevance factors of depth and weight of interest in a subscriber group is described. An emarketing management system typically includes a subscriber database, email marketing creation module, and a data management module. Collectively, the system allows marketers to group or segment subscribers according to marketing groups that are most relevant to the subscriber. By grouping or segmenting, marketers can design the most relevant content in subsequent email campaigns or distribution events, or to gain insight into subscriber behavior. The emarketing system may further integrate with external applications, such as a web analytic system or the emarketers own database, to gather, report and analyze data to refine relevance factors. | 10-02-2014 |
20140304036 | MONETIZING ACCESS FOR DEMONSTRATIONS AND RUNNING SOFTWARE IN THE CLOUD WITHOUT REBUILDING THE SOFTWARE APPLICATION TO A WEB APPLICATION - A web based administration console is provided to enable access and use software applications online through a browser. A hosting system for providing access to online usage of software comprises one or more servers set up to provide a platform having a virtual environment. The servers have vendor software installed thereon for running by the servers in the virtual environment. The platform and its installed software are remotely accessible over a network to multiple simultaneous users who have registered their user information. The user information may be used to customize the experience with tailored tutorials, questions and guidelines when using the software. Contact and usage information is delivered back to the software vendor. Software selected by users is run on the servers, each user interacting in the virtual environment remotely over the network with the software, either as a software demonstration, education or as subscription service. | 10-09-2014 |
20140310061 | USING CROWDSOURCING FOR PROBLEM DETERMINATION - One embodiment of the invention, directed to a computer implemented method in a computer system comprising at least one component, includes the step of responsive to detecting a problem in the system, generating a set of crowdsourcing tasks for analyzing a first possible cause of the detected problem. The method further includes the steps of assigning the set of crowdsourcing tasks to one or more selected crowdsourcing experts, and using information derived at least in part from task results provided by one or more crowdsourcing experts to compute a problem completeness (PC) index. Responsive to determining that the first possible cause is not the root cause of the detected problem, the PC Index is used to determine whether to assign one or more additional crowdsourcing tasks to any crowdsourcing experts. | 10-16-2014 |
20140310062 | SYSTEM AND METHOD FOR ANALYSIS AND FEEDBACK WITHIN A LARGE USER COMMUNITY USING SURVEYS - The disclosed subject matter provides an improved methodology, system, and computer program for offering surveys and collecting and analyzing survey results that allow an organization to generate new surveys in an iterative manner based upon user feedback and crowdsourcing methodologies. In this manner, an organization relying upon survey results can gain greater insight into selected users, clients, and projects. The system according to the disclosed embodiments utilizes crowdsourcing methodologies to collect data from a variety of users and sources, whereby the data can be analyzed using innovative intelligence gathering and management techniques. | 10-16-2014 |
20140316856 | METHOD AND SYSTEM FOR CONDUCTING A DEDUCTIVE SURVEY - A method for conducting real-time dynamic consumer surveys is disclosed. The method includes providing a set of user-defined topics of interest related to a specific good or service and providing a processor configured for beginning a consumer survey by providing an open-ended question to the consumer of the specific good or service regarding the consumer's experience with said good or service, receiving the consumer's response to said open-ended question, analyzing the text of said response to the open-ended question to identify the presence of members of the set of user-defined topics within the response, and providing at least one closed-ended question with respect to any member of the set of user-defined topics not identified in the consumer's response. | 10-23-2014 |
20140324541 | USING REAL-TIME ONLINE ANALYTICS TO AUTOMATICALLY GENERATE AN APPROPRIATE MEASUREMENT SCALE - A method and associated systems for using real-time online text analytics and real-time online semantic analytics to automatically generate an appropriate measurement scale for a questionnaire, survey, interview, or other information-gathering instrument. The method uses known techniques, procedures, and models of real-time online analytics to infer meaning from a subject's unstructured response to a questioner's solicitation of information. It next uses these results to select one or more measurement scales from a repository of measurement scales and to customize those selected scales into forms appropriate to the researcher's solicitation. The processor then delivers the customized scale or scales to the researcher quickly enough to allow the researcher to use the delivered scales to immediately quantize or otherwise characterize the unstructured response. | 10-30-2014 |
20140324542 | MEDIA FEEDBACK SYSTEM AND METHOD - A mixed voice and data communications means between users having a media deliver means and users having a feedback means intermediated over the communications cloud by a central messaging means that interfaces with common payment processor service, common email service and common video storage service. | 10-30-2014 |
20140330618 | INTERACTIVE SURVEY SYSTEM - An on-line interactive survey system in which a server generates a markup document based on questions in a database. The database also includes question logic fields from which the server generates survey logic. The database is organized so that survey logic associated with a first question calls a logic function associated with a second given question, and the logic function calls the survey logic in association with the second question so as to provide a recursive logic chain at least two levels deep. The logic functions may be used to show and/or hide questions. In this manner, surveys can be quickly build and re-used with branching logic intact. | 11-06-2014 |
20140337097 | WEBCAST SYSTEMS AND METHODS WITH AUDIENCE SENTIMENT FEEDBACK AND ANALYSIS - A sentiment analysis computing system includes a storage medium and a processing system. Sentiment input is received from audience members viewing a streamed/webcasted event. The received input is stored to the storage medium. A time slice of the webcasted event is determined and sentiment inputs that are within that time slice are obtained. A sentiment value is calculated for the determined time slice based on aggregated sentiment values. The calculated sentiment value for the time slice is then output by the sentiment analysis computing system. | 11-13-2014 |
20140337098 | SYSTEM AND METHOD FOR TIME OF PURCHASE CONSUMER SURVEY - A method and system are described for conducting a consumer survey during a checkout process at a retailer location with a consumer who is associated with a portable computing device (“PCD”). A survey ID associated with a time of purchase (“TOP”) survey is presented as a QR code to the consumer during the checkout process. Based on the survey ID, provision of a TOP survey is initiated. Survey content is selected and pushed to the PCD. The survey content may have been preselected or may be dynamically selected based on factors including, but not limited to, recognition of items being scanned during the checkout process, responses to previously pushed survey content, historical purchasing patterns of the consumer, time of day, etc. Provisioning of a TOP survey may end at the conclusion of the checkout process so that the consumer can complete payment and leave the retail location. | 11-13-2014 |
20140337099 | Identifying and Facilitating Hospitality Customer Needs - Systems, methods and computer program products for providing customized customer service and ensuring appropriate gratuity payment in hospitality environments are disclosed. In an aspect, customers may provide information about the service level they request from their server or other hospitality worker and motivate the server by indicating an associated minimum tip level. This platform serves to motivate the hospitality worker while ensuring that the customer receives service they consider quality. | 11-13-2014 |
20140337100 | SYSTEM AND METHOD OF OBTAINING CUSTOMER FEEDBACK - A system and method of obtaining customer feedback uses an application that directs a survey instrument to be received by a customer's own phone or network enabled device. The service provider performs a service or provides a sale and asks the customer to participate in a survey. To increase the likelihood that the customer will participate, the service provider explains that the survey will be sent to the customer's phone. The service provider places a call to initiate an automated survey which is directed to the customer's phone. The data collected is stored and retrievable through a cloud based administrative portal where the service provider client is able to utilize the data collected. In one embodiment, the process is automated and is initiated when the service provider calls or signs in and enters the customer information in an application which sends the survey instrument to the customer. | 11-13-2014 |
20140337101 | SYSTEM AND METHOD FOR BUSINESSES TO COLLECT PERSONALITY INFORMATION FROM THEIR CUSTOMERS - A web-page or customer interface, that enables a business to increase their customer satisfaction levels, etc. based on the business' improved capability to predict the wants and needs of their customers as a result of it using such an interface to assess the personalities of their customers, includes: (a) dichotomous, personality traits, (b) photographic images to which are assigned ranked dichotomous personality traits based on the psychological content of the respective photographic images, (c) an image viewer adapted to present to a customer these images so as to identify with which of these images the customer elects to be associated, (d) personality types into which a customer is categorized, and wherein each of these personality types is differentiated by the specific set of dichotomous, personality traits associated with it, and (e) an algorithm adapted to categorize one into a personality types. | 11-13-2014 |
20140337102 | METHOD AND SYSTEM FOR AUTOMATED TARGETED POLLING VIA AN E-COMMERCE PROMOTIONS PLATFORM - Certain embodiments of the disclosure relate to methods and systems that support automated, targeted polling of consumers via an e-commerce promotions platform for administering e-commerce promotional activities, such as, for example, sweepstakes, contests, giveaways, and/or instant wins. | 11-13-2014 |
20140351016 | GENERATING AND IMPLEMENTING CAMPAIGNS TO OBTAIN INFORMATION REGARDING PRODUCTS AND SERVICES PROVIDED BY ENTITIES - Systems and processes may generate and implement campaigns to obtain information regarding products and services provided an entity. A campaign may include one or more questions regarding a product or service offered by an entity, such as a merchant or service provider. The questions of a campaign may relate to an experience of a customer with respect to the product or service offered by the entity. After receiving answers to questions of a campaign, one or more actions may be performed based on the content of the answers. For example, a reward may be provided to a customer for answering questions of the campaign, a representative of an entity may contact the customer regarding answers to questions of the campaign, or a request may be provided to a customer to obtain video feedback from the customer regarding the experience of the customer with the entity. | 11-27-2014 |
20140351017 | Surveying Wireless Device Users by Location - The present invention is a system and method for conducting survey using wireless devices. The system architecture of the present invention comprises a location server and a location system. The location server can receive a survey request from a subscriber, delineate a survey area for the survey, broadcast a query containing the survey to a plurality of wireless devices, process responses received from the wireless devices, and deliver a result of the survey to the subscriber. The location system can generate location information for each of the wireless devices that received the query. The location system may be a network-based unit or a portable unit provisioned at each of the wireless devices. In one of the embodiments, the location system is a GPS receiver that generates the longitude and the latitude of the wireless devices at which it is provisioned. | 11-27-2014 |
20140358635 | MAKING PRODUCT SUBSTITUTION RECOMMENDATIONS - Aspects of the invention provide a method for making a product substitution recommendation to a consumer. Initially, a rejection of the product by the consumer is detected. The rejection comprises a failure to purchase a product after the product is added to an online shopping cart, or a return of a product after the product is purchased. Subsequently, a reason for the rejection is determined. A recommendation for a substitute product is then formulated at least in part based on the determined reason for the rejection. Lastly, the recommendation for the substitute product is presented to the consumer. | 12-04-2014 |
20140358636 | SURVEY SEGMENTATION - An embodiment of a system and method of surveying users on a social networking system is described which limits the frequency in which any one user is surveyed. Users are assigned into a multi-layered survey pool based on a hash value derived from a user identification number for the online social network that is assigned to the user. Users are randomly offered the opportunity to take a survey, and the subject matter of the survey is at least partially determined by the layer from which the survey obtains its sample populace. | 12-04-2014 |
20140358637 | METHOD AND SYSTEM FOR GRAPHICALLY PRESENTING A SURVEY INTERFACE TO A USER - A method and system for graphically presenting a survey interface to a user. The method and system include graphically presenting the user with an inquiry and a corresponding user interface input slider via a self normalizing survey interface application, wherein the user interface input slider includes a user interface input marker. The method and system also include recording the inquiry response position of the user interface input marker on the user interface input slider selected by the user in response to the inquiry as a response data value. Additionally, the method and system include presenting the user with a subsequent inquiry and corresponding user interface input slider, wherein the user interface input marker is positioned at a self normalizing position that corresponds to the inquiry response position selected by the user during one or more prior survey sessions. | 12-04-2014 |
20140372176 | METHOD AND APPARATUS FOR ANONYMOUS DATA PROFILING - A method for a consumer to provide himself with timely and appropriate marketing data while remaining anonymous to the sources of the marketing data is described. The method includes self-generating an anonymous consumer profile for the consumer, providing access to the anonymous consumer profile to one or more entities, and receiving marketing data from the entities based on the anonymous consumer profile. The method also includes providing feedback on the received marketing data, the feedback becoming a part of the anonymous consumer profile, and repeating the receiving marketing data and providing feedback steps. | 12-18-2014 |
20140372177 | METHOD OF COLLECTING INFORMATION REGARDING ABSORBENT ARTICLES - Methods of collecting information from an individual regarding absorbent products are provided. A method entails collecting input information from an individual regarding absorbent product use wherein at least some of the information collected includes data generally known by most consumers. The method further entails collecting still or video image data from an individual consumer using a computing device and uploading the input information and still or video image data to a server. The input information and still or video image data is used to output data regarding the absorbent articles and to output a set of correlations between the visual data and the input information. | 12-18-2014 |
20140379428 | CLICKSTREAM ANALYSIS METHODS AND SYSTEMS RELATED TO DETERMINING ACTIONABLE INSIGHTS RELATING TO A PATH TO PURCHASE - Methods and systems are provided herein for collecting web browser click events across a plurality of web sites from a data collection agent (DCA), as a click-stream, at a data collection server (DCS) to record and provide user on-line activity, filtering the user online activity to include activity from a time period prior to a sale from the sales transaction data and identifying one or more shopping touch-points based on the filtered user online activity and the sales transaction data. Further, an engagement index, an influence index, and an opportunity index is calculated. A digital touch-points facility may perform the identifying and calculating. | 12-25-2014 |
20150019291 | METHOD AND SYSTEM FOR SELECTIVE ACCESS TO SUPPLIER IDENTITY, PERFORMANCE AND QUALITY VALUES AND VISUAL PRESENTATION OF RELATIVE SUPPLIER PERFORMANCE VALUES - A method and system for suppliers and buyers to share quality factor measures in a trusted electronically mediated environment. Selective anonymity of participants is enabled and data may be accessed without disclosure of either (a.) the party providing the data or (b.) the entity to which the data applies. Participants may request communications with anonymous parties related to accessible but non-associated parametric values, wherein a buyer may see the quality parameter values of a potential supplier but without learning the identity of the supplier. The buyer, or other participant, may disclose their identity to an anonymous potential supplier and request an initiation of communications with the anonymous party. The invented method is applicable beyond supply chain environments and is generally useful in multi-party environments designed for responsibly sharing sensitive information. | 01-15-2015 |
20150019292 | METHOD AND SYSTEM FOR CREATING CUSTOM ONLINE MARKETPLACES - A method and system for generating a variety of distinct and different custom-online-marketplaces (COMs) is described and disclosed. Such a system may comprise: a server, a server-module, a questionnaire, a generation-script, and a configuration-file. The server may be in communication with a wide-area-network (WAN). The server-module may be running on the server. The questionnaire may be displayable at a URL (domain name) associated with the method. The questionnaire may be an interactive-web-form. An operator may access the URL via an electronic-device in communication with the WAN. The generation-script of the server-module may receive answers and selections of the questionnaire. The configuration-file may be generated by the generation-script processing the answers and the selections from the questionnaire. The server-module may generate the COM by the server-module executing the configuration-file. The created COM may comprise the configuration-file, a graphical-user-interface (GUI), and a database. Sellers and Buyers may transact on the created COM. | 01-15-2015 |
20150032508 | Systems And Methods For Probing Customers And Making Offers In An Interactive Setting - Methods and systems for recommending a product to a customer based on the customer's responses to a prioritized list of questions. A list of questions to ask the customer is created based on stored customer identifiers. The list of questions is priorities based on a pre-existing propensity score associated with the customer, and the agent asks the ranked questions. Based on the response of the customer, the propensity score and/or the list of questions is updated, and the agent is presented with a recommended product to suggest to the customer. | 01-29-2015 |
20150032509 | GATHERING USER INFORMATION BASED ON USER INTERACTIONS - A computer-implemented method includes displaying an element at a web-based information resource rendered on a computer-based user interface device, enabling a user to interact with the element from the computer-based user interface device, and, in response to the user interacting with the element at the computer-based user interfaced device, displaying a data collection module at the computer-based user interface device. The data collection module is configured to solicit data from the user about the element, the user or the user's opinion about the element. | 01-29-2015 |
20150039392 | TECHNIQUES FOR RETAIL LOCATION-AWARE SERVICES - Techniques for retail location-aware services are provided. A consumer defines parameters in which it is acceptable to the consumer to receive an offer for a good or service. When the parameters are achievable for an enterprise and when the consumer is in a configured proximity to the desired good or service, the mobile device of the consumer is notified of the offer. | 02-05-2015 |
20150039393 | SYSTEMS AND METHODS FOR INCREASING USER ENGAGEMENT BY DETERMINING THE MODE OF TRANSPORT OF THE USERS - Systems and methods for detecting geolocation data associated with a traveler and detecting geolocation data associated with a plurality of routes of public conveyances. Detecting a match between the geolocation data associated with the traveler and the geolocation data associated with one of the plurality of routes of public conveyances provides a signal responsive to which the traveler may be engaged electronically. The match between the geolocation data associated with the traveler and the geolocation associated with one of the plurality of routes of public conveyances indicates that the traveler is traveling on a public conveyance and may have time to respond to electronic notifications. A match between an IP address from the user and an IP address associated with a public conveyance indicates that the traveler is traveling on the public conveyance. | 02-05-2015 |
20150046225 | Survey Targeting - Exemplary methods, apparatuses, and systems generate a first candidate list of users that meet a first set one or more characteristics and a second candidate list of users that meet a second set one or more characteristics. When a user appears in both of the first and second candidate lists, the user is selected to receive only the first survey or only the second survey based upon a first priority value for the first survey and a second priority value for the second survey. | 02-12-2015 |
20150046226 | Information Modeling and Projection For Geographic Regions Having Insufficient Sample Size - The various exemplary embodiments provide a method for projecting survey information into a geographic region. The geographic region is divided into a plurality of geographic subregions, each of which are profiled using a plurality of profiling variables to form a selected geographic subregion profile. The profiling variables include both demographic and behavioral variables. A plurality of survey respondents are then randomly assigned into the selected geographic subregion to form a modeled population, with the random assignment weighted based on a representation probability of each of the corresponding plurality of survey respondents for the selected geographic subregion profile, with the representation probabilities having been determined using a sample balancing algorithm. Following such profiling and assignment for all subregions, survey information corresponding to the modeled population is projected into the geographic region. | 02-12-2015 |
20150051951 | SYSTEMS AND METHODS FOR ANALYZING ONLINE SURVEYS AND SURVEY CREATORS - A system can include a question repository to store multiple sets of questions, each set of questions including questions that may have a superficial, semantic, or open-ended modifier portion. A survey management module can allow a user to select a set of questions from the question repository for an online survey. A benchmarking module can group questions by semantic modifier options and provide an analysis based on information about the survey-creator and other survey-creators. | 02-19-2015 |
20150051952 | SYSTEMS AND METHODS FOR QUERY INPUT VIA TELEPHONY DEVICES - Providers of goods and services may desire human input regarding the products that they offer. A vocal query service provides a mechanism to present queries to human respondents. A human respondent may be presented with information and subsequently queried as to their opinion. The respondents receiving the query may be selected based upon profiles containing demographic information, interest information, desired contact time, and the like. Prospective respondents may be contacted via a personal telephone at a time of their choosing and may choose whether or not to respond. During the query, should a respondent require assistance, the respondent may be contact a customer service agent. Query respondents may be motivated to participate, as the query is designed to appeal to respondent's interest and is presented at a convenient time. The query service may also increase the customer service agents to expand the query to additional human respondents in near-real time. | 02-19-2015 |
20150058082 | SERVER APPARATUS, SPECIFICATION DETERMINATION METHOD, AND SPECIFICATION DETERMINATION PROGRAM - A server apparatus includes: a communication unit that communicates with a user terminal and a manufacturer terminal; an additional information communication unit that transmits, when the communication unit receives additional function information indicating a function to be added to a basic device from the user terminal, the additional function information to the manufacturer terminal through the communication unit; a specification information communication unit that transmits, when the communication unit receives specification information indicating a specification of an additional device for realizing the function from the manufacturer terminal, the specification information to the user terminal through the communication unit; and a specification determination unit that determines, when the communication unit receives, from the user terminal, selection information indicating one specification selected from among specifications indicated by the specification information transmitted to the user terminal, the one specification indicated by the selection information as the specification of the additional device. | 02-26-2015 |
20150058083 | SYSTEM FOR PERSONALIZED FASHION SERVICES - A personalized fashion service network system. The system includes a closet module that enables a user to build a virtual closet inventory in accordance to her/his real physical closet inventory, and a virtual fitting room for a user to design personalized fashion styles based on his/her closet inventory. The system also includes a styling platform that allows a user to seek opinions from a professional stylist or a friend about the closet inventory. A swapping engine is included in the system for a user to trade items in the inventory with another user. The system further involves a shopping component, that will able a user to shop with personal guidance. | 02-26-2015 |
20150058084 | SERVICE CONTENT PROPOSAL SYSTEM, SERVICE CONTENT PROPOSAL DEVICE, SERVICE CONTENT PROPOSAL METHOD, AND RECORDING MEDIUM - A candidate determination unit ( | 02-26-2015 |
20150058085 | SYSTEM AND METHOD FOR PROCESSING OPINION DATA - A system that incorporates teachings of the present disclosure may include, for example, a media processor having a controller to solicit an appraisal for each of a plurality of media programs presented by the media processor for composing a proposal to update one or more operational features of the media processor according to one or more consumer preferences determined from one or more supplied appraisals. Other embodiments are disclosed. | 02-26-2015 |
20150073869 | SYSTEMS AND METHODS FOR PREDICTING CONSUMER BEHAVIOR - Systems and processes are described for providing improved understanding of cardholder purchasing behavior, and/or for providing improved predictions of future consumer needs. In some embodiments, the payment card account receipts of panel respondents are matched to their survey question responses and processed to generate actual spending behavior data, which may then be analyzed to generate one or more predictions concerning future consumer spending behavior. In an implementation, a computer receives recent payment card account receipt data and self-reported survey data of a panel respondent member, tags that data with a unique cardholder identifier (ID), and determines that there is a match between the recent payment card account receipt data and data stored in a transactional cardholder database. The computer then selects a portion of the matched payment card account receipt data corresponding to a time period specified in the self-reported survey data, and generates a cardholder report including a comparison of the self-reported survey data to the selected receipt data that represents actual cardholder purchasing behavior. | 03-12-2015 |
20150073870 | CROWDSOURCED INITIATIVES TRACKING, DEVELOPMENT, EVALUATION AND SCORING - An initiatives exchange ecosystem includes a computing device operatively connected to a crowdsourced initiatives exchange network. The initiatives include an innovation and corresponding sub-innovations such that each innovation tracks sub-innovations. The ecosystem further includes a web platform accessible through a user interactive interface through the computing device and a processing circuit. The processing circuit includes an initiatives tracking engine that develops or tracks sub-innovations corresponding to an innovation in the crowdsourced initiatives exchange network. The initiatives are developed or tracked by performing a set of automated tasks aiming to change configurations of a parent innovation in at least one of the attributes or elements such that the resulting sub-innovation is different from the parent innovation in at least one of the categories. | 03-12-2015 |
20150081385 | System and Method for Determining Political Representation - A computer-implemented method for determining representation by political figures. The method can include compiling a list of political issues, receiving preferences of a plurality of voters for at least one issue in the list of political issues, determining a stance of a political figure for the at least one issue, and determining if the stance of the political figure matches a preference of the plurality of voters for the at least one issue. | 03-19-2015 |
20150081386 | MEDIATION DEVICE, MEDIATION METHOD, AND RECORDING MEDIUM - A mediation device according to the present application includes a task reception unit, a deliverable reception unit, a calculation unit, and a measures unit. The task reception unit receives work including one or more dummy questions from an order terminal used by an orderer. The deliverable reception unit receives deliverables of the work including answers to the dummy question from a plurality of acceptor terminals used by a plurality of acceptors. The calculation unit calculates some answer state of the dummy question included in the deliverables received by a second reception unit. The measures unit executes predetermined measures according to the answer state calculated by a calculation unit. | 03-19-2015 |
20150088608 | Customer Feedback Analyzer - A method and system for analyzing customer feedback is provided. The method includes accessing a keyword and word mapping database and receiving consumer feedback data associated with a product or service. The consumer feedback data includes feedback data groups. Each group is divided into segments based on word analysis. Each segment is analyzed with respect to the keyword and thesaurus database. A score is generated for each segment and a composite score is generated for each feedback data group. Each composite score is stored. | 03-26-2015 |
20150088609 | METHODS AND APPARATUS TO MODEL CONSUMER CHOICE SOURCING - Methods and apparatus are disclosed to model consumer choices. An example method includes adding, with a processor, a set of products having respondent choice data to a base multinomial logit (MNL) model, the base MNL model including an item utility parameter and a price utility parameter associated with corresponding ones of products in the set of products, generating, with the processor, a number of copies of the base MNL model to form an aggregate model based on a number of the corresponding ones of products in the set of products, each one of the number of copies of the base MNL model exhibiting an effect of an independence of irrelevant alternatives (IIA) property, proportionally affecting interrelationships, with the processor, between dissimilar ones of the number of products in the set by inserting sourcing effect values in the aggregate model to be subtracted from respective ones of the item utility parameters, estimating, with the processor, the item utility parameters of the aggregate model based on the number of copies of the base MNL model and the respondent choice data, and calculating, with the processor, the choice probability for the corresponding ones of the products in the set of products based on the estimated item utility parameters and the price utility parameters. | 03-26-2015 |
20150095112 | METHOD AND A SYSTEM FOR CONDUCTING AN INTERACTIVE SURVEY IN A CABLE TELEVISION NETWORK - A computer-implemented method for conducting an interactive survey in a cable network comprising a head-end infrastructure ( | 04-02-2015 |
20150100381 | Method and System for Increasing the Percentage of Customers Realized from Smart Phone Advertising - A computerized method directed at smart phone users, that includes the step of utilizing a networked, computer device and software to provide “engagement services” via the video screens of the users' smart phones, can yield higher rates of customer conversions by configuring the computer device's software to provide: (a) a specialized interface that appears on the video screens of such smart phones, (b) prepared questions that appear on this interface and which are used in a dialog with a smart phone user to elicit the information necessary to establish the sales lead data of the smart phone user, (c) a real-time validation of the elicited information, and (d) prepared, follow-up responses, dependent upon the outcome of such validations, that also appear on the interface and which are provided so as to foster the continuation of the dialog and the collection of the necessary information. | 04-09-2015 |
20150100382 | SYSTEM FOR POLICY MANAGEMENT AND ANALYTICS - Described herein is a technology for facilitating policy management. In accordance with one aspect, the technology includes, but is not limited to, gathering of personal data related to users, and determining policy topics that are relevant to the specific users based on their personal profile and other criteria as defined by the users. Policy updates, including new policies or changes to the existing ones, which are most relevant to the users may further be provided in a systematic way. | 04-09-2015 |
20150106162 | SURVEY SYSTEM AND METHOD - A survey application includes a recording module configured to synchronously capture ancillary data associated with an entry of survey data, wherein the entry of the survey data may be reviewed to determine an authenticity of the survey application. The survey application may include a playback application for receiving the captured ancillary data and for displaying a representation of the ancillary data associated with an entry of survey data. | 04-16-2015 |
20150112766 | Method and Apparatus for Rapid Metrological Calibration, Intervention Assignment, Evaluation, Forecasting and Reinforcement - An improved method and apparatus for automated metrology, intervention assignment, evaluation, and forecasting is disclosed. The embodiments include innovative algorithms for stakeholder management, item generation, feedback, and progress tracking. | 04-23-2015 |
20150120388 | WORK AND QUALITY MANAGEMENT SYSTEM, DEVICE AND METHOD - The application provides management processes and a corresponding system for supporting facilities management services. The management processes comprise expense tracking, property information management, inventory procurement and withdrawal, fault reporting, work order creation, contract management, asset management and preventive maintenance processes. In one embodiment, the system is at least partially provided by a cloud computing system. | 04-30-2015 |
20150120389 | Interactive Guide Creation, Feedback Collection, And Management - A computer implemented method and an interactive guide management system (IGMS) for creating and managing interactive guides (IGs) for multiple items with feedback collection and customer support are provided. The IGMS creates IGs based on media content specific to the items received from item provider devices and stores the IGs in a guide management database (GMD). The IGMS generates a client application that displays the IGs for each item and interface elements for executing interactive functions based on functional inputs on a customer device. The GMD transmits the IGs to the client application based on item information for display in a stepwise manner. The IGMS receives customer inputs, functional inputs, and feedback information provided by the customer device via multiple communication modes from the client application via a network for providing real time or time shifted support, dynamically updating and managing the IGs, and performing one or more interactive functions. | 04-30-2015 |
20150120390 | RECEIVING, TRACKING AND ANALYZING BUSINESS INTELLIGENCE DATA - Receiving, tracking, and analyzing business intelligence data. In one aspect, the present disclosure relates to computer-implemented techniques for obtaining feedback data from users of a product, process or service, associating the feedback data with net promoter or other score values, performing analytic reporting based on the feedback data, and dynamically modifying the manner of obtaining the feedback data. | 04-30-2015 |
20150127426 | EXPERIENCE MANAGEMENT SYSTEM AND METHOD - A computer-implemented method is provides. The method comprises receiving feedback messaged from a plurality of users via a network, each feedback message capturing user experience information for a user; classifying the feedback messages based on content into at least two categories comprising a negative category for feedback messages of a negative nature and a positive category comprising feedback messages of a positive nature; providing a dashboard for a manger to view at least the feedback message in the negative category, and marking those feedback messages that are most negative in nature; and polling each user who sent a feedback message of a negative nature to determine if a reply to said feedback message for found to be satisfactory. | 05-07-2015 |
20150134414 | SURVEY DRIVEN CONTENT ITEMS - Systems and methods for annotating a content item may include determining statistical data concerning the at least one resource, brand, product, or service. A statistic of the statistical data may be associated with a content item associated with the at least one resource, brand, product, or service. A request for a content item may be received from a client device and the content item associated with the statistic of the statistical data may be selected in response to the request. Data to effect presentation of the selected content item and data to effect presentation of an annotation with the selected content item may be served. The annotation may be based, at least in part, on the statistic of the statistical data. | 05-14-2015 |
20150134415 | Automated Process for Obtaining, Analyzing and Displaying Data in Story Form - Computer-implemented method for transforming a user's raw data into suggested actions to improve business function. In the preferred embodiment, the method is applicable particularly to online social media data and the effect the user's marketing has on it. The user selects a desired topic and goals from displayed lists. The system determines story questions having quantifiable answers needed to understand how to meet the goals. The system identifies data types necessary to answer each story question and which data sources have the necessary data types. Using user-provided logon credentials, the system accesses, copies and stores necessary data and uses it to compute answers to story questions. The system identifies actions from a predetermined set of actions that the user could take to meet his goals. The system presents results in a story form using sentences and graphics, which are more easily comprehended than a tables and dashboards. | 05-14-2015 |
20150142519 | RECOMMENDING AND PRICING DATASETS - A computer processor provides a set of datasets, including at least a first dataset, with each dataset of the set of datasets respectively being configured to allow the dataset to be presented according to multiple variations, with each variation being defined by a selection of at least one transformation. The computer processor receives customer feedback information relating to at least a first variation of the first dataset. The computer processor trains a first machine learning algorithm, based, at least in part, upon the customer feedback information. The computer processor performs, by the first machine learning algorithm, a marketing act. The marketing act includes at least one of the following: (i) defining a new variation of the first dataset, (ii) defining a new transformation for defining variations of the first dataset, (iii) recommending a predefined variation of the first dataset, and (iv) pricing a predefined variation of the first dataset. | 05-21-2015 |
20150142520 | CROWD-BASED SENTIMENT INDICES - Systems and methods are provided for determining and displaying an indicator of crowd-based sentiments for an entity. Observers may provide feedback regarding various categories/metrics for the entity, which may be used to calculate a score representative of the crowd-based sentiment for the entity. | 05-21-2015 |
20150294334 | MODELING PROCEDURE COMBINING PURCHASE TRANSACTION DATA WITH SURVEY AND DEMOGRAPHIC DATA - Credit card transaction data sources are selectively linked with survey data sources and other external data sources to generate a data model for selected business applications. Transaction data at a customer level or at a geographic level may be linked with the survey data source. A survey data source may be configured for linking with a transaction data source to generate a model for export to external or internal processes. The survey data source may include linkages with the external data sources and/or with other internal data sources. Linkage models based on the transaction data may be incorporated in a financial data product or fed to downstream processes. | 10-15-2015 |
20150294336 | MULTIDIMENSIONAL PERSONAL BEHAVIORAL TOMOGRAPHY - A method and computer program product for identifying attributes of customers and potential customers, allowing marketing to be directed at such consumers. Information is received regarding each of a number of consumers. This information can include demographic information, data regarding spending habits, and information as to how such attributes may have changed over time. Once attributes have been determined, and any changes over time to such attributes have been determined, a correlation of the attributes is performed. Such combined attributes are denoted as composite dimensions. Given the composite dimensions, as well as attributes that may not have been correlated with any other attributes, consumers are plotted in the resulting multi-dimensional space. Sets of consumers that appear to be grouped in this multi-dimensional space are then identified. Common attributes of this consumer group are identified. Unique attributes of a given consumer in such a group are also identified. | 10-15-2015 |
20150302436 | DECISION STRATEGY ANALYTICS - A method and system is disclosed that provides: (a) a theoretical framework for designing psychological research that uncovers individual decision-making networks, both in terms of sampling requirements and questioning methods, (b) an implementation interface to schedule and administer the appropriate question sequences between an interviewer and a given individual, in real-time, via a web-based system, and (c) a coding and analysis system to summarize and quantify the potential of alternative decision structures to be used to optimize the development of marketing and communication strategies. | 10-22-2015 |
20150302483 | CUSTOMIZED LANDING PAGE SYSTEM AND METHOD - Systems and methods are described herein that provide user(s) with a customized landing page that is based on a location (e.g., a business or organization) at which the user is located. The customized landing page may be configured to enable a consumer to access the Internet via an Internet hotspot provided by the business or organization. The customized landing page may require the consumer(s) to perform certain actions before enabling a consumer to access the Internet. Such actions include, but are not limited to, viewing advertisements, providing demographic information and/or contact information, and/or interacting with one or more services. Upon connecting to the Internet, various performance indicators associated with the consumer(s) may be determined An administrator of a hotspot provider may be enabled to view the performance indicator(s) and market themselves accordingly. | 10-22-2015 |
20150302490 | Systems, Methods, and Media for Evaluating Companies Based On Social Performance - Mechanisms for evaluating companies based on social performance are provided. In some embodiments, systems comprise: at least one processor that: receives data regarding a plurality of companies from a plurality of data sources, wherein the data includes score values regarding the social performance of the plurality of companies; calculates category scores for each of the plurality of companies in each of a plurality of categories based on the score values; calculates a combined score for each of the plurality of companies based on the category scores; compares at least one of the combined score and the category scores for one of the plurality of companies to a threshold; and based on results of the comparison, presents an advertisement to the user that corresponds to the one of the plurality of companies. | 10-22-2015 |
20150310456 | Educational Survey System - A system and processes for using the system to create a survey of a population for improvement in performance around a select set of categories is described. In the preferred embodiment, the process and questions are shown as applied to an educational environment. The system uses past data to refine the questions included in a survey and activities selected to have an impact in changing survey results in subsequent survey. The system includes a computerized database of survey questions and activities that are sorted through predictive equations to be most effective as a function of the demographics of the surveyed population. | 10-29-2015 |
20150310462 | Research Method and System Using a Likert Scale - A research system and method that determines the polarity or consensus of an issue by gathering and analyzing positions and opinions about the issue from respondents. The respondents provide a position expressed on a Likert scale, and an opinion through a narrative opinion. Based on the positive or negative status of the position and the opinion, a collection of statements categorized into opinion cases is formed. The respondents also provide a second position based on the opinion cases. In essence, an independent, anonymous second position on an initial position is gathered from each respondent. This creates a synergy of anonymous interaction between the respondents. The repetitive review of positions amongst the respondents helps form an enhanced picture on the issue, especially the polarity of the issue. The positions and opinions are also efficacious for matching respondents with one another based on stated positions and voting patterns. | 10-29-2015 |
20150317647 | Method And Apparatus For Correlating Biometric Responses To Analyze Audience Reactions - A method for analyzing audience reaction while viewing audio-visual content commences by first collecting biometeric data from audience members while viewing the audio-visual content. The collected biometric data undergoes cross-correlation to establish a correlation graph having nodes indicative of individual audience member's reaction to the viewed audio-visual content. Thereafter, edges in the graph corresponding to nodes, which are similar, are identified to indicate audience members reacting similarly to the viewed content. | 11-05-2015 |
20150317649 | METHOD AND APPARATUS FOR PROVIDING PASSPHRASE ENABLED POINT OF INTEREST - An approach is provided for determining a request from a user to access data associated with at least one point of interest ( | 11-05-2015 |
20150324811 | Scoring Tool for Research Surveys Deployed in a Mobile Environment - A method for determining a score for a research survey to be deployed in a mobile environment is disclosed. The method includes receiving survey data descriptive of a survey to be distributed to a plurality of respondents, and analyzing the survey data to identify one or more attributes of the survey. The method includes generating a survey score for the survey based on the one or more attributes of the survey. The survey score is representative of a suitability of the survey for presentation at a mobile device. The method may include determining distribution information for the survey based at least in part on the survey score. The distribution information identifies a set of respondents of the plurality of respondents to receive the survey. | 11-12-2015 |
20150339684 | SURVEY DATA PROCESSING - The present subject matter discloses systems(s) and method(s) for processing survey data. According to the present subject matter, the method(s) include providing a first survey question from a set of survey questions, and receiving a first response to the first survey question from a surveyee, and generating an Extensible Markup Language (XML) file for the first response for storing the first response in the XML file. The method further comprises executing a semantic analysis for the first response to determine an evaluation, and generating a second survey question dynamically from the set of survey questions based on the evaluation. The method further comprises receiving a second response to the second survey question and appending the XML file with a second data structure representing the second response, where the appended XML file is transmitted to a server at pre-defined intervals for analysis of the survey data. | 11-26-2015 |
20150348070 | INDEXING SOCIAL RESPONSE TO MEDIA - In one embodiment, the invention relates to measuring the impact of media based on examining viewership data, social conversation, viewer response, and other metrics, and applying an algorithm that produces an index value representative of the social response to a particular media piece. For example, the participant index (TPI) provides insights about what an audience learns (knowledge), feels (attitudes and opinions) and does (behaviors and actions) in response to viewing different kinds of entertainment. | 12-03-2015 |
20150348071 | SERVER AND METHOD FOR GENERATING PREDICTIVE PATTERNS FOR WEBSITE ANALYSIS - The present disclosure relates to a method and survey server for generating predictive patterns for website analysis. Behavioral data are collected at the survey server from a plurality of user devices. The behavioral data are representative of actions performed by a user of each of the plurality of user devices while visiting a website. Server survey participation data are also collected at the survey server from some of the plurality of user devices. The survey participation data correspond to survey information received from the users of each of the plurality of the user devices when visiting the website. The survey participation data and related behavioral data are analyzed by the survey server to generate predictive survey participation patterns. Contextual data may also collected from some of the plurality of user devices and analyzed with related collected contextual data for generating predictive contextual patterns. | 12-03-2015 |
20150356573 | DYNAMIC SURVEY SYSTEM - One feature pertains to survey apparatus that includes a survey storage circuit that stores at least one survey having a plurality of questions, a display device that displays the survey to a survey respondent, a survey input device that receives responses to the plurality of questions from the survey respondent, and a survey delivery processing circuit. The processing circuit retrieves the survey from the survey storage circuit, transmits the survey to the display device for display of the survey to the survey respondent, and receives a plurality of responses to the plurality of questions from the survey respondent via the survey input device. The processing circuit further performs at least one of pre-processing, real-time processing, and/or post-processing of at least one question of the survey and/or at least one response to a question of the survey. | 12-10-2015 |
20150356578 | System And Methods for Conducting Surveys - Embodiments introduced utilize one action to complete multi-event survey or multiple surveys simultaneously in a quick and easy manner. In addition, users are awarded with benefit for doing surveys. Awards from different surveys may be added together for redemption of a product or gift. | 12-10-2015 |
20150356579 | INTELLIGENT CUSTOMER-CENTRIC FEEDBACK MANAGEMENT - A customer-centric feedback system is described herein that focuses attempts to gather customer feedback around the customer so that business rules can be applied to more effectively manage all of the feedback events associated with the customer in a unified and logical way. If the customer just had a bad experience with the merchant's service department, it may not be a good time to ask the customer about a purchase from the merchant's sales department. By being aware of both feedback events, and the outcome of the first event, the system could delay a second survey related to the second event until it is known that the customer's problem with the first event has been satisfactorily resolved. Knowledge of both events allows the system to increase accuracy of feedback gathered for the second event by preventing dissatisfaction from the first event from bleeding over to feedback for the second event. | 12-10-2015 |
20150356580 | SYSTEM FOR FACILITATING COLLECTION OF INFORMATION ABOUT PRODUCTS - A system for collecting information about a plurality of products includes first and second servers. The first server stores each of surveys in correlation with a product ID and one or more completed surveys, and is configured to respond to a survey request with a survey corresponding to a product ID included therein. The second server is configured to receive and store electronic receipt data generated by the store servers in connection with purchase transactions of products, and transmit electronic receipt data of a first type that includes a link to a survey stored in the first server. The first server receives completed surveys transmitted from each of the mobile computing devices that received the electronic receipt data of the first type, accessed one of the surveys stored in the first server through the link, and then indicated completion of the survey. | 12-10-2015 |
20150356645 | SPECIALLY PROGRAMMED COMPUTER PROCESSORS AND METHODS OF USE THEREOF - In some embodiments, the instant invention provides an improved computer system programmed for searching which includes at least the following components: a specialized computer machine, at least one processor for executing a particular program code stored in a memory, where the particular program code is configured to perform the following operations upon the execution: obtaining business information regarding a plurality of businesses and a plurality of offerings offered by the plurality of businesses; generating a rating score for each business based on consumer ratings; associating each business with the rating score; and concurrently conducting a plurality of searches of the business information based on: business identifying search parameter(s) obtained from each consumer, a geographic indication, a plurality of ranked filtering criteria, a rating score filtering parameter. | 12-10-2015 |
20150363802 | SURVEY AMPLIFICATION USING RESPONDENT CHARACTERISTICS - Survey accuracy of small sample sizes may be amplified by including, excluding, or weighting survey responses of respondents responsive to characteristics of the respondent being correlated with or not correlated with characteristics of the population determined from aggregated behavioral histories of the population, resulting in favoring survey results of individuals that are truly representative of the larger population and excluding results from outliers. Search queries from devices in a particular region may be aggregated to identify common searches, building a model of characteristics of the regional population without requiring any private or confidential data of the population. Surveys may be given to a small number of individuals in the region, and if the individual's characteristics match the modeled regional characteristics, then the individual's survey responses may be used to build a statistical estimate of responses from the region, at a higher degree of confidence than allowed by mere random sampling. | 12-17-2015 |
20150371247 | POINT OF SALE SURVEY ON PACKAGING FOR IMMEDIATE FEEDBACK - Technologies are presented for POS surveying and incentivizing consumers through immediate feedback. A consumer may purchase a product with a label including a product identifier and a survey, which may include one or more response selection. The consumer may indicate a response to the survey by modifying a product identifier and/or exposing a supplemental identifier. The product identifier and survey response identifiers may be machine-readable identifiers such as a barcode or a QR code and scanned at POS. The product identification may be provided to a store's inventory system, and an incentive system may send instructions to the POS to provide the consumer with immediate incentive for their feedback. The survey response received by the incentive system may then be provided to a product manufacturer or brand manager's survey system. | 12-24-2015 |
20160005057 | SYSTEMS AND METHODS FOR PERFORMING POLLS AND SURVEYS ACROSS HETEROGENOUS PLATFORMS - Computer implemented systems and methods for creating communications, transmitting the communications or links to the communications to contacts on heterogenous platforms, and analyzing the responses to the communications. | 01-07-2016 |
20160005058 | SENSITIVITY EVALUATION SYSTEM - Since questionnaires are used according to the sensitivity marketing method in the related art, it is not possible to obtain answers from many people at the same time, and also, analysis of the answers requires a long time, which does not match life cycles of product development. Furthermore, there is a problem that credibility of the aggregate result is low without the use of biomarkers. A sensitivity evaluation system for evaluating distributed video information has a client system that transmits an evaluation request related to the video information to an information analysis system and transmits the video information, which is to be viewed by an examinee at a terminal. The terminal transmits a biosignal, which is measured by an apparatus that the examinee wears to the information analysis system which analyzes the biosignal, creates a report related to the video information, and transmits the created report to the client system. | 01-07-2016 |
20160012458 | METHODS AND SYSTEMS FOR ONLINE QUESTIONNAIRES | 01-14-2016 |
20160019569 | SYSTEM AND METHOD FOR SPEECH CAPTURE AND ANALYSIS - A system and method for determining a survey sentiment includes a network, a survey system, an administrator, and a set of users, each connected to the network. The method includes the steps of receiving a set of questions for the survey, a set of predetermined answers to the set of questions, a set of parameters, and a target list, generating a survey message from the target list and the set of parameters, sending the survey message, sending the set of questions and the set of predetermined answers in response to the survey message, receiving a set of audio responses and a set of text responses to the set of questions, receiving a set of selected answers to the set of questions, determining a set of sentiments from the set of audio responses, the set of text responses, and the set of selected answers, and compiling the set of sentiments. | 01-21-2016 |
20160019570 | APPARATUS, METHOD, AND COMPUTER-READABLE RECORDING MEDIUM FOR PROVIDING SURVEY - A method, apparatus, system, and non-transitory computer readable medium of providing a survey includes receiving a search request from a user terminal, displaying a survey corresponding to a search word included in the search request on a region of a search result screen, generating a survey question for the survey according to a user's input using the user terminal, receiving answers to survey questions included in the survey, and providing a result of conducting the survey, which is obtained by analyzing the answers to the survey, to a service server when the survey is ended. | 01-21-2016 |
20160027028 | ON-LINE BEHAVIOR RESEARCH METHOD USING CLIENT/CUSTOMER SURVEY/RESPONDENT GROUPS - The present invention is directed to a computer implemented web-based system for on-line behavior research using client/customer survey/research respondent groups known as tribes comprising a) a definition module for the purpose of defining client/customer survey/research respondent groups known as tribes; b) a recruitment module for the purpose of recruiting a defined client/customer survey/research respondent group known as a tribe; c) a fielding module for the purpose of fielding a defined and recruited client/customer survey/research respondent group known as a tribe to generate a tribe data set; and d) an analysis and reporting module for the purpose of analyzing and reporting on the tribe data set to generate optimal tribe recommendations, whereby said system provides the capability to custom recruit research respondents for online behavior monitoring based on client-provided criteria, and provides an integrated approach to combining behavioral data and survey data to derive a broader and more in-depth understanding of human decisions. | 01-28-2016 |
20160027092 | TECHNIQUES FOR SELLING AND PURCHASING PRODUCTS VIA SYNCHRONOUS TWO-WAY ELECTRONIC COMMUNICATION SESSIONS - A computer-implemented technique includes initiating a synchronous two-way electronic communication session between consumer and vendor computing devices. This synchronous two-way electronic communication session may be initiated once the consumer passively or explicitly opts-in. The vendor provides an offer to purchase a product from their vendor computing device to the consumer computing device, and the consumer can ask follow-up questions and, if satisfied with the offer, purchase the product via their consumer computing device. The consumer's acceptance can be a one-click input to the consumer computing device, such as selecting a unique link associated with the offer, which can initiate a purchase process, such as a one-click purchase process. The purchase process can involve transmitting purchase information directly to the vendor computing device from the consumer computing device, or transmitting authentication information to a third-party payment service, such as one associated with an electronic wallet, which can then pay the vendor. | 01-28-2016 |
20160034918 | SYSTEM AND METHOD FOR MANAGING CUSTOMER FEEDBACK - In a method for managing customer feedback, the method includes: receiving, by a processor, an answer to a survey question, wherein the answer to the survey question is associated with a customer; transmitting, by the processor, a notification to a first electronic device, in response to the answer to the survey question having a value less than a threshold value; receiving, by the processor, a reply communication via a first communication medium from the first electronic device, wherein the reply communication comprises an instruction to contact the customer; and initiating a connection, by the processor, between the first electronic device and a second electronic device associated with the customer in a second communication medium different from the first communication medium in response to the receiving of the reply communication. | 02-04-2016 |
20160034929 | Computerized Method for Extrapolating Customer Sentiment - Method and systems are provided to extrapolate customer sentiment from interactions that customers have with an organization. Customer interaction data can include performance indication data, customer interface data, status of accounts data, and/or customer survey data. For each customer an overall sentiment score is determined. The overall sentiment score can be based on a positive or negative score that is determined for each data item within the customer interaction data. | 02-04-2016 |
20160034930 | SYSTEM AND METHOD FOR MANAGING CUSTOMER FEEDBACK - In a method for managing customer feedback, the method includes: receiving, by a processor, a survey response to a survey question; associating, by the processor, the survey response with a corresponding key performance indicator (KPI); calculating, by the processor, a KPI score for the survey response to the survey question based on the corresponding KPI and the survey response, wherein the KPI score is normalized to a predetermined range of scores; and outputting, by the processor, the KPI score for prompting an action in response. | 02-04-2016 |
20160042370 | PROVIDING SURVEY CONTENT RECOMMENDATIONS - A computer-controlled method of recommending survey content to a user includes receiving an input from a user through a user interface that initiates creation of a survey, accessing information about the user, retrieving pre-existing content from a content repository based upon the information, and presenting the pre-existing content to the user. | 02-11-2016 |
20160042371 | SYSTEMS AND METHODS FOR INFLUENCING CUSTOMER TREATMENT IN A CONTACT CENTER THROUGH DETECTION AND ANALYSIS OF SOCIAL MEDIA ACTIVITY - A contact center is operated, on behalf of an entity, by reference to social media analytics. A user profile, acquired for each of a plurality of social media users, identifies the user and includes at least one of three indications of sentiment derived over time through analysis of social media event activities and/or behavior. The sentiment indications of a profile include user sentiment toward the entity, user sentiment toward one or more competitor(s) of the entity, and/or user sentiment toward a particular product or service offered by the entity or a competitor(s) of the entity. A communication session is established between a communication terminal of a contact center agent and one of the users for whom a user profile is stored. A menu including at least one option for addressing or capitalizing on a change of sentiment reflected in the user's profile is displayed to the agent. | 02-11-2016 |
20160048855 | MULTIVARIATE TESTING FOR CONTENT DISCOVERY SYSTEMS - A system and methods are provided for analyzing user interactions with a media content discovery system using statistical hypothesis testing techniques. As used herein, a media content discovery system generally represents any service that enables users to browse, view, record, purchase, and/or otherwise interact with media content. Examples of media content that may be made available to users via a media content discovery system include, without limitation, movies, television shows, music, etc. Users may interact with a media content discovery system using any of a number of different types of computing devices, including set-top boxes, desktop computers, laptops, handheld devices, game consoles, etc., and over one or more networks, such as the Internet. | 02-18-2016 |
20160055497 | METHOD AND POLLING SYSTEM FOR SUPPORTING EVALUATION OF A DELIVERED SERVICE - A method and polling system ( | 02-25-2016 |
20160063054 | METHOD AND SYSTEM FOR CROWD SOURCED CONTACT DATABASE MANAGEMENT - A system and method for managing a contact information database is disclosed. The system includes accessing, uploading, and storing a contact data list stored on a user device to the contact information database, sending an invitation to other user devices to connect to the contact information database, uploading and storing the respective contact data list stored on each of the user devices in the contact information database, automatically updating the first user device with contact information corresponding to the subset of the user devices, monitoring contact information corresponding to user devices connected to the contact information database, sending a verification message to at least one of user devices when the corresponding contact record is changed, updating the corresponding contact record upon receiving verification, and automatically updating the respective contact data lists stored on each of the connected user devices with the changed contact data entry. | 03-03-2016 |
20160063523 | FEEDBACK INSTRUMENT MANAGEMENT SYSTEMS AND METHODS - A feedback instrument management system may be used to send a feedback instrument based on a user interaction. The user interaction and one or more feedback instruments may be received at a processing module. The feedback instruments may each have an associated set of rules and limiting criteria. The processing module may determine which feedback instruments have all rules satisfied and have not met the limiting criteria. A feedback instrument from the set of feedback instruments that have all rules satisfied and have not met the limiting criteria may be selected. The selection may be based on a priority value or an auction. The auction may be based on auction factors, such as satisfaction scores. The selected feedback instrument may be sent to the user. | 03-03-2016 |
20160063524 | ONLINE SURVEY RESULTS PRESENTATION TOOLS AND TECHNIQUES - A computer-controlled method includes an electronic device receiving online survey results from a question of an online survey and an electronic display visually presenting to a user the online survey results over a total period of time. The visually presenting can include visually presenting a representation of the number of online survey results that corresponds with each answer in connection with a discrete period of time within the total period of time. Each result can be visually identified by a corresponding identifier. | 03-03-2016 |
20160063525 | SMART WATCH, CONTROL METHOD THEREOF, NON-TRANSITORY COMPUTER READABLE STORAGE MEDIUM HAVING COMPUTER PROGRAM RECORDED THEREON AND SYSTEM FOR PROVIDING CONVENIENCE TO CUSTOMER - The present invention provides, a smart watch, a method of controlling the smart watch, a non-transitory computer readable storage medium having a computer program recorded thereon, and a system for providing convenience to a customer. That is, the present invention can provide a smart watch that can provide product preference of a user on the basis of the user's behavior patterns and bodily changes and to provide a smart watch that can appropriately provide relevant information on the basis of user's product preference, so it can improve convenience in use. | 03-03-2016 |
20160071121 | COMPUTER-IMPLEMENTED METHOD, SYSTEM, AND DEVICE FOR PROVIDING AND ANALYZING FEEDBACK AND REVIEWS - A computer-implemented method, system, and device for providing and analyzing feedback and reviews. The system may comprise: a feedback application and a wireless badge. The feedback application may run on a computing device, such that a feedback application enabled mobile computing device is provided. The wireless badge, which may be associated with a recipient, may transmit via a transceiver advertising packets. The feedback application enabled mobile computing device may transmit request packets to the wireless badge in response to receiving the advertising packets. The wireless badges may transmit response packets in response to receiving the request packets. After the feedback application enabled mobile computing device receives the response packet, a user may input a feedback review of the recipient. Preferably, the feedback application enabled mobile computing device and the wireless badge may wirelessly communicate with each other via a low power point-to-point communication protocol. | 03-10-2016 |
20160071127 | Systems And Methods for Conducting Survey to Get Opinions on People - System and method for conducting survey to get references' opinions on target person. References are selected by survey system automatically. Surveys are arranged by survey system automatically. References include anyone who may know or be aware of a target person. Survey question is simple. Survey process is quick and easy. It enables gathering opinions from all or the majority of references who are available to do it. | 03-10-2016 |
20160071128 | TAGGANT BASED ON-PRODUCT SURVEYS - Technologies are generally described for gathering survey response data from consumers by recovering taggants at disposal. Taggants may be incorporated into an on-product survey response label or into a portion of an item by a manufacturer. Prior to disposal, a consumer may remove one or more taggant incorporated survey response labels to indicate a survey response selection. Removal of the labels may also remove the associated taggants. Upon arrival at a disposal entity, the remaining taggants may be separated from the survey response label or item, machine-read, and/or quantified to generate survey response data. The quantified data may then be sent to another entity, such as the manufacturer, a seller, a marketing company, or similar entity. | 03-10-2016 |
20160071129 | INFORMATION PROCESSING DEVICE, INFORMATION PROCESSING METHOD, INFORMATION PROCESSING SYSTEM, INFORMATION PROVISION DEVICE, AND PROGRAMS THEREOF - There are provided an operation history obtaining unit that obtains an operation history of an electronic device installable in a home, and a classification unit that classifies a life pattern of a user operating the electronic device on the basis of the operation history obtained by the operation history obtaining unit. | 03-10-2016 |
20160071130 | SYSTEM AND METHOD FOR MAPPING PRODUCT CHOICE FACTORS - A method is provided for mapping a pin location related to a choice factor weighed by a plurality of customers when deciding what brands, products or services to purchase. The pin is mapped on a three circle Venn diagram including a plurality overlapping and non-overlapping zones. The illustrated method includes analyzing survey data obtained from the plurality of customers related the choice factor; determining in which zone of the three circle Venn diagram to place the pin associated with the choice factor; and positioning each pin in the determined zone to provide a visual indication of a level of importance of the choice factor associated with the pin. | 03-10-2016 |
20160071131 | SYSTEM AND METHOD FOR MAPPING PRODUCT CHOICE FACTORS - A method is provided for mapping a pin location related to a choice factor weighed by a plurality of customers when deciding what brands, products or services to purchase. The pin is mapped on a three circle Venn diagram including a plurality overlapping and non-overlapping zones. The illustrated method includes analyzing survey data obtained from the plurality of customers related the choice factor; determining in which zone of the three circle Venn diagram to place the pin associated with the choice factor; and positioning each pin in the determined zone to provide a visual indication of a level of importance of the choice factor associated with the pin. | 03-10-2016 |
20160071132 | USE OF USER-GENERATED CONTENT TO RANK PRODUCTS - Product scores are generated for products. The product scores for the products are based on amounts of user-generated content (UGC) mentioning the products and based on how favorable the UGC is toward the products. A product comparison interface is provided to a consumer. The product comparison interface comprises product elements associated with at least some of the products. Each of the product elements comprises information about a different one of the products. The product comparison interface provides information about the product scores for the products associated with the product elements. | 03-10-2016 |
20160078458 | SYSTEM OF POLL INITIATION AND DATA COLLECTION THROUGH A GLOBAL COMPUTER/COMMUNICATION NETWORK AND METHODS THEREOF - A computer-implemented method of public opinion poll initiation and public opinion data collection for using non-deterministic mathematical models (e.g. chaos model), independent of third parties involvement (e.g., campaign managers, marketers, pollsters, etc.) is provided. In exemplary embodiments, the method may comprise receiving a post and an instruction for public opinion poll from a first user; initiating the public opinion poll and displaying it to a second user(s)/the public, receiving an initial answer to the public opinion poll from the second user(s); generating results of the public opinion poll based on the initial answer; receiving an alternative answer(s) from the second user(s) if wished by the second users, updating the results of the public opinion poll based on the alternative answer(s); and displaying a real-time feed of the public opinion poll results, the real-time feed updated when public opinion poll answers are entered or changed by a user. | 03-17-2016 |
20160086202 | METHOD AND ELECTRONIC DEVICE FOR RATING OUTFIT - A method and an electronic device for rating outfit are provided. In the method, a plurality of candidate items are received, and each two of the candidate items are paired to create a plurality of questions, where each of the questions includes two candidate items among the candidate items. The questions are respectively transmitted to a plurality of raters in a group, and a selection of each of the raters on the two candidate items in the received question is received. A number of times that each of the candidate items is selected is aggregated, and accordingly the candidate items are sorted to form a recommending series. In addition, a rating for at least one of the candidate items is received, and the raters who selected the candidate item matching the rating are searched to serve as the raters for a subsequent outfit rating. | 03-24-2016 |
20160086203 | Dynamic Polling Based on Location and Time - In order to conduct a poll, a computer system (such as a server) identifies a subset of users based on their current locations, the current time and/or predefined profiles of the users (which specify user preferences and demographic information). Then, the computer system provides, to the portable electronic devices (such as cellular telephones) associated with the identified subset of the users, the poll with a query and predefined potential answers. Next, the computer system receives, from at least a subset of the portable electronic devices, responses to the poll, where a given response includes at least one of the predefined potential answers as a selected answer. Furthermore, the computer system may perform one or more additional operations based on the given response. For example, the computer system may provide a results summary of the selected answers received from other portable electronic devices associated with the subset of the users. | 03-24-2016 |
20160086204 | Navigating Through Information Based on Poll Responses - In order to facilitate user navigation through information, a computer system (such as a server) provides polls to portable electronic devices (such as cellular telephones) associated with users, where a given poll includes a query and predefined potential answers. Then, the computer system receives, from at least a subset of the portable electronic devices, responses to the polls, where a given response includes at least one of the predefined potential answers as a selected answer. Moreover, based on the received responses and response histories (with responses to one or more previous polls) for a subset of the users associated with at least the subset of the portable electronic devices, the computer system identifies links to the information. Next, the computer system provides the links to the information to at least the subset of the portable electronic devices. | 03-24-2016 |
20160086205 | Correcting for Poll Bias - In order to conduct polls that are responded to by a target audience, a computer system (such as a server) provides portable electronic devices (such as cellular telephones) associated with users, different versions of a poll, where a given version of the poll includes a query and predefined potential answers. Then, the computer system receives, from at least a subset of the portable electronic devices, responses to the versions of the poll, where a given response includes at least one of the predefined potential answers as a selected answer. Moreover, based on profiles of a subset of the users associated with at least the subset of the portable electronic devices and information specifying the target audience of the poll, the computer system calculates the bias. Furthermore, the computer system performs remedial action based on the calculated bias to correct for the bias in the poll. | 03-24-2016 |
20160086206 | MACHINE GENERATED RECOMMENDATION AND NOTIFICATION MODELS - Systems and methods are presented for matching a buyer and a seller on a market place system and generating calibrated user profiles. In one such system a plurality of subjective estimations of value is received. The subjective estimations of value are a measure between a predetermined minimum value and a predetermined maximum value. A user profile is generated. A plurality of user actions corresponding to the plurality of subjective estimations of value is received. The user profile is calibrated based on the plurality of user actions. | 03-24-2016 |
20160092894 | VISUALIZING RELATIONSHIPS IN SURVEY DATA - Some examples of visualizing relationships between survey data can be implemented by displaying a user interface including a survey question region and a percentage region. In response to detecting a selection of a survey data set, multiple question objects are displayed in the survey question region. Each question object represents a survey question and an answer option for the survey question. In response to inputs to interact with the multiple question objects, survey results such as a percentage of selections of a first answer option to a first survey question represented by a first question object can be determined and displayed in the user interface. Also, interrelationships between answers to survey questions can be displayed by positioning question objects at different locations in the user interface. In response to a selection of a question object, other question objects can be presented according to the correlation with the selected question object. | 03-31-2016 |
20160098737 | Corpus Management Based on Question Affinity - Mechanisms are provided for managing a corpus of content. A question is processed by a Question Answering (QA) system to generate an answer to the question and a supporting evidence passage. A corpus value metric is calculated for the supporting evidence passage based on a determined number of times the supporting evidence passage is used to generate a high ranking answer to questions submitted to the QA system. A first corpus management operation is performed on the supporting evidence passage in response to determining that the corpus value metric meets or exceeds a first threshold, the first corpus management operation increasing a relative importance of the supporting evidence passage within the corpus. A second corpus management operation on the supporting evidence passage is performed in response to determining that the corpus value metric meets or falls below a second threshold, the second corpus management operation decreasing the passage's relative importance. | 04-07-2016 |
20160098738 | Issue-manage-style internet public opinion information evaluation management system and method thereof - The present invention is related to an issue-manage-style internet public opinion information evaluation management system and method thereof. The system mainly comprises 5 modules of 1) Issue establish/setup module for establishing new issue and the keywords thereof; 2) public opinion information collection module for retrieving and analyzing data retrieved by dredge technology, program, and community web-site open API; 3) public opinion information reputation analysis module for calculating each public opinion information evaluation score by text reputation analysis and community interactive fuzzy analysis; 4) issue trend analysis module for calculating issue trend score by disclosed method based on daily, weekly, or monthly public opinion information reputation evaluation score; 5) issue related public opinion information exchange module for presenting issue related public opinion information on each management interface or message alert of each system via internet exchange standards. | 04-07-2016 |
20160104177 | ADMINISTERING AND CONDUCTING SURVEYS, AND DEVICES THEREFOR - A method of administering a survey to an askee, the survey relating to a plurality of events, the method comprising automatically performing steps using a server. | 04-14-2016 |
20160104178 | SYSTEMS AND METHODS FOR TRACKING AND INCENTIVIZING BRAND, CATEGORY, AND/OR INDUSTRY EXPERTISE - Individuals who are interested in products and/or areas of expertise and who have a certain influence with others in that area of expertise are incentivized to increase their awareness of an knowledge of that area of expertise as well as the manufacturers' products within that area of expertise through various activities. Activities that are incentivized may include gaining information about products and brands through participating in or consuming training materials, by purchasing or otherwise owning the products and brands, through experience, and the like. As the individuals gain knowledge about the area of expertise, the brands, and the products, the individuals gain influence and ability to inform others about the brands and products and their features and benefits. The manufacturers benefit because they now have a large number of individuals able to act on the manufacturers' behalf in informing others of the features and benefits of the manufacturers' products. | 04-14-2016 |
20160104179 | METHOD, SERVER, AND APPARATUS FOR LECTURE FEEDBACK - A method, a server and an apparatus for lecture feedback are provided. In the method, an adding request is received to establish a lecture. A login for the lecture from each of at least one audience apparatus is received to provide a presentation data to each of the at least one audience apparatus. The presentation data includes several pages. A usage behavior of each audience apparatus executing on each of the pages of the presentation data is monitored, and the usage behaviors of all of the at least one audience apparatus are analyzed to provide a feedback of the lecture. | 04-14-2016 |
20160104180 | REAL-TIME PERFORMANCE MONITORING AND IMPROVEMENT TECHNOLOGY WITH TIERED ACCESS - A centralized real-time performance monitoring and improvement technology, including methods and system which permit multiple tiers of users, including a manager tier, an interviewer tier and a representative tier to collaborate using a same database to select, under directions from a manager, clients to undergo telephone interviews, by an interviewer perform the telephone interview and provide the results, and a representative review the results of interviews. Personalized results based on tier and client associations are available to representatives in real time to track performance with respect to individual clients and over time. A server acts as a gateway providing differentiated access to functionality and to data to the different tiers and can perform a simultaneously login-based, a tier-based, and a permissions-based access control. Abstract not to be considered limiting. | 04-14-2016 |
20160110737 | Product Development Methods for Non-Verbalizing Consumers - The disclosure relates to methods for assessing the emotional response of non-verbalizing consumers to products and product alternatives. The disclosure further relates to methods for assessing the emotional responses of humans to viewing interactions between non-verbalizing consumers and products or product alternatives. These assessments, separately or together, can guide the design and content of products and materials used to inform potential human purchasers about products intended for non-verbalizing consumers particularly when the viewing-humans stand in a custodial or ownership relationship to the non-verbalizing consumers. | 04-21-2016 |
20160110738 | METHOD FOR EXCHANGING CREATIVE WORK BY ELECTRONIC DEVICE AND ELECTRONIC DEVICE USING THE SAME - A method for exchanging a creative work by an electronic device includes: receiving, by a design polling unit, an input for selecting the type of polling to be started from a first user group; receiving, by the design polling unit, at least one piece of information relating to the polling from the first user group; generating, by a design polling unit, polling on the basis of the type of polling and the at least one piece of information; receiving, by the design polling unit, an input for selecting one of creative works provided as candidates of the polling from a second user group; analyzing, by the design polling unit, a result of the polling on the basis of the received input; and providing, by the design polling unit, the analyzed result. | 04-21-2016 |
20160110739 | EMBEDDED SURVEY AND ANALYTICS ENGINE - Provided are techniques for receiving, by an embedded survey and analytics server (ESAS), a request for a survey. Each survey item of the survey comprising one of a survey item type, the survey item types comprising information, question and bonus types; correlating the request for the survey with a particular client and a particular customer; generating a survey by selecting a first selection of survey items corresponding to the particular client and the particular customer: transmitting the survey to an embedded survey and analytics client (ESAC) on a computing device associated with the customer; embedding, by the ESAC, the survey into an electronic communication; transmitting the electronic communication to the client; receiving, at the ESAS, responses, each response corresponding to a specific survey item of the first selection of survey items; analyzing, by the ESAS, the responses to produce survey results; and transmitting the survey results to the customer. | 04-21-2016 |
20160110740 | AT-SHELF CONSUMER FEEDBACK - A system and method may include processing questionnaire data and answer data by an at-shelf display device located in a business wherein the answer data includes multiple answer selections to the questionnaire data. Questionnaire data and answer data is displayed on the at-shelf display device and answer data is selected by the consumer and received by the at-shelf display device in response to the questionnaire data. The received selected answer data selected by the consumer is aggregated. | 04-21-2016 |
20160110741 | SYSTEM FOR CREATING AND DISTRIBUTING INTERACTIVE ADVERTISEMENTS TO MOBILE DEVICES - A system for mobile devices that facilitates the creation and dissemination of interactive advertisements to a plurality of mobile devices. A computer or PC comprising an interactive media creator is used to generate interactive advertisements and communicate it to a distribution server. Mobile devices have an interactive media client component to receive and present interactive media, such as these interactive advertisements, to a user. User response is collected, user interaction is monitored and reported. Charging for distributing advertisements is supported. | 04-21-2016 |
20160110742 | SYSTEM FOR CREATING AND DISTRIBUTING INTERACTIVE ADVERTISEMENTS TO MOBILE DEVICES - A system for mobile devices that facilitates the creation and dissemination of interactive advertisements to a plurality of mobile devices. A computer or PC comprising an interactive media creator is used to generate interactive advertisements and communicate it to a distribution server. Mobile devices have an interactive media client component to receive and present interactive media, such as these interactive advertisements, to a user. User response is collected, user interaction is monitored and reported. Charging for distributing advertisements is supported. | 04-21-2016 |
20160110743 | MEDIA MANAGEMENT SYSTEM SUPPORTING A PLURALITY OF MOBILE DEVICES - An interactive media management server that facilitates management of interactive media and delivery of such interactive media. It comprises a first interface to an interactive media distribution server communicatively coupled to a plurality of mobile devices, and a second interface to a service provider system or a content provider system. It comprises a manager module for managing creation, distribution and tracking of a plurality of interactive media. The manager module, via the second interface, manages the delivery of the plurality of interactive media from the service provider system or the content provider system, and the communication of user responses to the plurality of interactive media to the corresponding service provider system or content provider system. | 04-21-2016 |
20160117695 | SYSTEMS AND METHODS FOR REPUTATION MANAGEMENT - A system has a reputation management server that provides a reputation score for each subscriber based on ratings of the subscriber retrieved from one or more transactional servers. The data from the one or more servers is processed to provide an aggregated rating for each subscriber. Another user, such as a buyer or seller in a transaction with the subscriber, can access the reputation management server and be provided with access to the subscriber's rating(s). The reputation management server uses a statistical model to generate statistical data of subscribers based on their retrieved ratings, and the reputation management server assigns a percentile rating to subscribers based on the generated statistical data. | 04-28-2016 |
20160117699 | QUESTIONNAIRE SYSTEM, QUESTIONNAIRE RESPONSE DEVICE, QUESTIONNAIRE RESPONSE METHOD, AND QUESTIONNAIRE RESPONSE PROGRAM - A questionnaire system can bring about an entertaining enjoyment, inspiration, and the like and can provide an intuitive and sensuous response method. The questionnaire system collects response information and includes a questionnaire response device having a display section displaying a response result and a physical sensor and a server device capable of communicating with the questionnaire response device via a communication line. The questionnaire response device includes a response information acquirer that acquires response information on a physical action on the questionnaire response device and/or outside circumstances, a displayer that displays a response result to the questionnaire based on the acquired response information, and a response information transmitter that transmits the response information to the server device. The server device includes a response information receiver that receives the response information transmitted from the questionnaire response device and a response information storage that stores the received response information. | 04-28-2016 |
20160117700 | SYSTEM FOR CREATING AND DISTRIBUTING INTERACTIVE ADVERTISEMENTS TO MOBILE DEVICES - A system for mobile devices that facilitates the creation and dissemination of interactive advertisements to a plurality of mobile devices. A computer or PC comprising an interactive media creator is used to generate interactive advertisements and communicate it to a distribution server. Mobile devices have an interactive media client component to receive and present interactive media, such as these interactive advertisements, to a user. User response is collected, user interaction is monitored and reported. Charging for distributing advertisements is supported. | 04-28-2016 |
20160117701 | MEDIA MANAGEMENT SYSTEM SUPPORTING A PLURALITY OF MOBILE DEVICES - An interactive media management server that facilitates management of interactive media and delivery of such interactive media. It comprises a first interface to an interactive media distribution server communicatively coupled to a plurality of mobile devices, and a second interface to a service provider system or a content provider system. It comprises a manager module for managing creation, distribution and tracking of a plurality of interactive media. The manager module, via the second interface, manages the delivery of the plurality of interactive media from the service provider system or the content provider system, and the communication of user responses to the plurality of interactive media to the corresponding service provider system or content provider system. | 04-28-2016 |
20160125437 | ANSWER SEQUENCE DISCOVERY AND GENERATION - Aspects of the present disclosure are directed toward discovering and generating answer sequences. Aspects are directed toward parsing, by a natural language processing technique configured to analyze syntactic and semantic content, a corpus of data for a subject matter. Aspects are also directed toward detecting a first set of answers including a first answer corresponding to a first answer category and a second set of answers including a second answer corresponding to a second answer category. Both the first and the second answer categories may relate to the subject matter. Aspects are also directed toward identifying a first set of ordering data for the first set of answers and the second set of answers. Aspects are also directed toward determining a first answer sequence corresponding to an order of the first set of answers and the second set of answers. | 05-05-2016 |
20160125438 | SYSTEM AND METHOD FOR FAST AND NUANCED SENTIMENT EVALUATION - A System and method for fast and nuance evaluation of the nature and/or intensity of the Sentiment of a Respondent in regard of a predefined Sentiment Indicator, with this person reacting to that Indicator by sliding one or several fingers on a touch sensitive surface, which sliding is analyzed according to predefined Patterns with matching sliding being translated into a Value representative of that sliding, Value that is available for instant or deferred processing, sharing or rendering on a screen. | 05-05-2016 |
20160132911 | SI IMAGE REACTION INVESTIGATION SYSTEM AND INVESTIGATION METHOD THEREOF - The present invention provides a store identity (SI) image response research system, including: at least one consumer member terminal; at least one corporate member terminal; and an SI image response research server connected to the consumer member terminal and the corporate member terminal, providing a survey service for researching a consumer demand on an SI image design to the consumer member terminal, and providing at least one SI image design proposal created by reflecting a reply from the survey service or a consumer demand based on the reply to a corresponding one of the corporate member terminals, wherein the survey service provided by the SI image response research server includes a survey item for researching a consumer choice for a design element which matches a business category and less than a predetermined number of image adjectives representing a store personality which are registered by the corporate member terminal. | 05-12-2016 |
20160140627 | GENERATING HIGH QUALITY LEADS FOR MARKETING CAMPAIGNS - Systems and methods for generating high quality leads for marketing campaigns are disclosed. One disclosed method assigns scores to users in order to facilitate selection of which users will receive electronic marketing communications. The method includes identifying, by a marketing system, a target product for the marketing campaign. The method further includes collecting, by a sentiment engine configured to determine sentiments of referral sources, a referral context and a degree of sentiment from a referral source referring a user to a web page associated with the product. The method also includes determining time spent by the user on the web page and the user's interactions with the web page, and then assigning a score to the user based at least in part on the time spent by the user on the web page and the user's interactions with the web page. | 05-19-2016 |
20160148222 | Social Proof of Organizations - A computer method and system provide means for inputting and outputting business relationship data to a user. The system comprises a database of business relationships between organizations, which is connectable to a social network. A user may search for an organization according to search criteria and the system will select a set of organizations that match the criteria along with a set of social contacts of the user. The relevancy of the social contacts to the organization is calculated and web content is displayed showing the organizations and social contacts. | 05-26-2016 |
20160148230 | FUEL DISPENSER WITH SURVEY SYSTEM - A fuel dispenser includes a delivery device for delivering fuel to a vehicle. A controller has a memory circuit storing a plurality of survey questions. The controller also has a processing circuit. A display is operated by the processing circuit and is constructed and arranged to display certain of the survey questions to a user of the fuel dispenser. An input, associated with the display, is constructed and arranged to permit the user to reply with answers to the survey questions displayed, with the memory circuit storing the user's answers. | 05-26-2016 |
20160148231 | Automated Social Network Messaging Using Network Extracted Content - The present disclosure is generally related to systems and methods that automatically created trusted social media reviews based on consumer feedback extracted from information sources. A method includes extracting at least a portion of responses from a survey questionnaire, populating a web form with the extracted the at least a portion of responses to create a social network message. The web form can have selectable links to social networks. The method also includes receiving selections of the social networks and providing the social network message to the selected social networks. | 05-26-2016 |
20160162914 | ONLINE SURVEY RESULTS FILTERING TOOLS AND TECHNIQUES - An electronic device-controlled method can include a first electronic device creating one or more online survey quotas for an online survey responsive to instructions from a user, the online survey including multiple online survey questions. The method can also include a second electronic device automatically generating one or more online survey results views for the online survey based on the one or more online survey quotas. The method can also include a third electronic device visually presenting to another user an online survey results view interface configured to allow the user to select a certain one of the one or more online survey results views for the online survey. | 06-09-2016 |
20160162915 | METHOD AND SURVEY SERVER FOR CALCULATING A DYNAMIC INVITATION RATE TO PARTICIPATE TO A WEB SURVEY - A method and survey server for calculating a dynamic invitation rate to participate to a web survey related to a website. Behavioral data, representative of a series of actions performed by users of a plurality of user devices while visiting the website, are collected and stored at a memory of a survey server. A processing unit of the survey server determines a surprise indicator for a particular user based on the behavioral data collected from the user device of the particular user and the behavioral data from other users stored in the memory. The surprise indicator is representative of a difference of behavior while visiting the website of the particular user with respect to a behavior while visiting the website of the other users. The processing unit calculates the dynamic invitation rate for the particular user based on the determined surprise indicator. | 06-09-2016 |
20160162916 | Survey Administration System and Methods - A system for determining preference, including a client device with feedback controls, a server and addressable URIs; the device and server in communication over an electronic network and the URIs' content retrievable over the network; the server automatically receiving and storing ratings, tracking URIs, using ratings to create a preference model for URIs, and using the preference model to suggest URIs; the stored ratings include a record having a rated item URI, a rater having a unique identification, a rating value provided by the rater, and at least one metadatum for creating subsets of ratings. Also, a method for automatically creating a chimeric preference vector, the method steps including identifying a multiplicity of datasets of rated items; automatically combining the datasets to form a combined dataset; automatically identifying ratings collisions; treating ratings collisions to form a data subset; and generating a chimeric preference vector based on the data subset. | 06-09-2016 |
20160180359 | Using Partial Survey to Reduce Survey Non-Response Rate and Obtain Less Biased Results | 06-23-2016 |
20160180360 | DEVICES, SYSTEMS AND METHODS FOR MANAGING FEEDBACK IN A NETWORK OF COMPUTING RESOURCES | 06-23-2016 |
20160180361 | WEBCAST SYSTEMS AND METHODS WITH AUDIENCE SENTIMENT FEEDBACK AND ANALYSIS | 06-23-2016 |
20160189084 | SYSTEM AND METHODS FOR DETERMINING THE VALUE OF PARTICIPANTS IN AN ECOSYSTEM TO ONE ANOTHER AND TO OTHERS BASED ON THEIR REPUTATION AND PERFORMANCE - The methods and systems take into account a multiplicity of approaches to reputation determination and integrates them together in a way that determines not only a reputation index but a veracity scale on which to gauge that reputation. The system proposed herein will create reputation indices based on input from other participants in the ecosystem taking into account the weighting of the value of the input of the various participants based on their credibility as applied to the judgment at hand. The system will also take into account temporal components, the historical value of the work, passive input based on usage behavior, comments by casual observers as well as independent assessment in public fora. Additionally the proposed system provides for an architecture where users of the system are able to utilize the reputations thus created when making purchase, hiring or distribution decisions. | 06-30-2016 |
20160189179 | RECRUITMENT OF CONSUMERS FOR ONLINE MARKET RESEARCH INTERVIEWS - A method includes receiving from a product supplier a consumer profile comprising preferred criteria, identifying recruits fitting the profile, establishing a virtual meeting space for electronic communication with said recruits, receiving from the supplier a set of questions, receiving from the recruits via the meeting space a set of answers to the questions, and supplying the answer set to the supplier. | 06-30-2016 |
20160189180 | PROCESSING QUALITATIVE RESPONSES - Participant-provided qualitative or comment-style responses to inquiries may be processed to generate processed responses, which may then be evaluated by participants for ranking. The processed responses may reflect groups of similar qualitative responses to, among other things, simplify and reduce the amount of data that needs to be reviewed by the participants for ranking. On the other hand, the processed responses may have a one-to-one correspondence with the qualitative responses, and the grouping of similar responses may occur after the participant ranking. Grouping after participant ranking may have the benefit of, among other things, simplifying the grouping, as only highest ranked responses may need to be grouped. | 06-30-2016 |
20160196565 | CONTENT PUBLISHING GATEKEEPING SYSTEM | 07-07-2016 |
20160196566 | Methods and Systems of Validating Consumer Reviews | 07-07-2016 |
20160203500 | System for Improved Remote Processing and Interaction with Artificial Survey Administrator | 07-14-2016 |
20160253683 | SAMPLING OF USERS IN NETWORK A/B TESTING | 09-01-2016 |
20160253686 | TRANSACTION-SPECIFIC CUSTOMER SURVEY SYSTEM | 09-01-2016 |
20160253721 | PHOTOGRAPHIC EVALUATION, RATING SYSTEM, AND ASSESSMENT TOOL | 09-01-2016 |
20160379230 | SYSTEM, DEVICE, AND METHOD FOR MAKING AUTOMATIC CALLS - A method for making automatic calls is disclosed. The method includes: when a user order status is a target order status, acquiring a set of target audio files corresponding to the target order status and a user phone number included in recipient contact information in the user order, each of the target audio files corresponding to a question in a survey; sending a call instruction including the user phone number to an interactive audio answering sub-system, the call instruction prompting the interactive audio answering sub-system to call to a terminal corresponding to the user phone number; and after receiving a returned response from the interactive audio answering sub-system indicating a connection to the terminal is established, sending a broadcast instruction to an audio broadcasting sub-system to play the set of target audio files. | 12-29-2016 |
20160379316 | PREDICTION OF USER RESPONSE TO INVITATIONS IN A SOCIAL NETWORKING SYSTEM BASED ON KEYWORDS IN THE USER'S PROFILE - A social networking system selects a subset of keywords from a set of master keywords found in user profiles. The method includes selecting a first and second group of user profiles including one or more keywords and computing the number of occurrences of each of the master keywords in the first and second group of profiles. A value may be computed for each of the master keywords based on a comparison of the number of occurrences in the first group of profiles and the number of occurrences in the second group of profiles. The computed value may be used for selecting the subset of keywords from the master keywords and/or ranking the master keywords. | 12-29-2016 |
20170236127 | Automotive Recall System and Method | 08-17-2017 |
20170236175 | PHYSICAL SHOPPING WITH PHYSICAL AND/OR VIRTUALIZED CUSTOMER ASSISTANCE | 08-17-2017 |
20190147466 | METHODS AND APPARATUS TO COMPENSATE FOR SERVER-GENERATED ERRORS IN DATABASE PROPRIETOR IMPRESSION DATA DUE TO MISATTRIBUTION AND/OR NON-COVERAGE | 05-16-2019 |
20220138886 | COGNITVE IDENTIFICATION AND UTILIZATION OF MICRO-HUBS IN A RIDE SHARING ENVIRONMENT - A method, computer system, and a computer program product for ride sharing is provided. The present invention may include requesting destination details from a user. The present invention may include determine one or more potential micro-hubs. The present invention may include ranking the one or more potential micro-hubs by a machine learning model. The present invention may include presenting one or more potential micro-hubs to the user based on the ranking. The present invention may include receiving user feedback. | 05-05-2022 |