Class / Patent application number | Description | Number of patent applications / Date published |
379085000 | Recording of telephone signal during normal operation | 26 |
20080198978 | System and method for three-way call detection - A system for detecting three-way calls in a monitored telephone conversation includes a speech recognition processor that transcribes the monitored telephone conversation and associates characteristics of the monitored telephone conversation with a transcript thereof, a database to store the transcript and the characteristics associated therewith, and a three-way call detection processor to analyze the characteristics of the conversation and to detect therefrom the addition of one or more parties to the conversation. The system preferably includes at least one domain-specific language model that the speech recognition processor utilizes to transcribe the conversation. The system may operate in real-time or on previously recorded conversations. A query and retrieval system may be used to retrieve and review call records from the database. | 08-21-2008 |
20080267363 | Telephonic recording system and method - A telephonic recording method comprises recording, by an electronic device, a live conversation with at least one participant to form a recorded live conversation. The telephonic recording method further comprises presenting a portion of the recorded live conversation beginning at a segment selected by a user while continuing to record the live conversation. | 10-30-2008 |
20090110156 | Method and apparatus for the storage of recorded audio and retrieval from an associated URL - A telephone call is placed to a PBX server. A PBX integrator connected to the PBX server looks up the caller in a database, and creates a new user record if necessary. The PBX server records part or all of the call, and transfers the recording to the integrator. The integrator creates a record in the database for the recording including information such as a URL about the location of the file and uploads the recording to a storage site via a file uploader. Recordings can be accessed from a site, such as a web server, according to various criteria that can be created by a user. Various security and identification features are included. | 04-30-2009 |
20090110157 | Method and apparatus for managing a call - A method and apparatus for managing a call is provided, call data associated with an interaction on the call is captured, the call data comprising a satisfaction level associated with the interaction. The call data is logged for follow-up by a handling point specialized in dealing with satisfaction levels, if the satisfaction level goes beyond a threshold satisfaction level. | 04-30-2009 |
20090207979 | SYSTEM AND METHOD FOR RECORDING AND EVALUATING COMMUNICATION - A system and method for recording and evaluating communication including a computer program product operable to allow users to search for and locate one or more selected target user(s) and operable to provide access to feedback from one or more verified user(s) having recorded one or more communication with the selected target user(s), including recorded verbal interactions between the verified users and the selected target user(s). Additional subjective information, rating, comment, or the like may be provided to supplement the objective information, wherein the objective information may allow a user to put the subjective information into context | 08-20-2009 |
20090245480 | DEVICE, METHOD AND COMPUTER READABLE MEDIUM FOR RECORDED DATA MANAGEMENT - There is provided a device for managing recorded data, comprising: a recording unit configured to record a telephone communication; a designation unit configured to designate a time delimiting point to be set to recorded data being recorded by the recording unit; a receiving unit configured to receive a signal indicating a time delimiting point from an external device of a party on the other side; a setting unit configured to set the designated time delimiting point designated through the designation unit and the received time delimiting point received from the external device to the recorded data. | 10-01-2009 |
20090279675 | METHOD AND SYSTEM FOR RECORDING CONVERSATION, CONVERSATION-RECORDING PLATFORM AND MRBT PLATFORM - The present invention discloses a method and a system for recording a conversation, a conversation-recording platform and an MRBT platform. The method includes: receiving a call request from a calling user; establishing a conversation connection between calling and called users according to the call request; and recording the conversation between the calling and called users during the conversation of the calling and called users. The invention has the following beneficial effects: a larger conversation file can be stored, and the conversation between terminal users may be recorded automatically. | 11-12-2009 |
20100027766 | Automatic Transmission of Audio and/or Video Content To Desired Recipient(s) - The automated dissemination of information in response to a telephone call is disclosed. When a call is received, the call can be forwarded to a third party, such as an emergency service provider. Data and/or audio information associated with the call can be automatically transmitted to one or more recipients. | 02-04-2010 |
20100158204 | Indexing recordings of telephony sessions - Improved indexing of telephony sessions is achieved by:
| 06-24-2010 |
20100226482 | SYSTEM AND METHOD FOR RECORDING AND DISTRIBUTING CUSTOMER INTERACTIONS - A system and method for recording and distributing calls are provided. A call may be associated with an information record. Parameters in the information record may be used to determine if the call is to be recorded. Parameters in the information record may be used to determine a method of providing a recording of the call. Other embodiments are described and claimed. | 09-09-2010 |
20100310056 | Customer-Controlled Recording - A recording system has an interface enabled to monitor interaction between an agent of an enterprise and a second person, recording apparatus enabled to record the interaction and to store the recording in a data repository, and software stored in and executing from a machine-readable medium, the software providing functions for controlling the recording apparatus. The software responds to inputs from the second person to control the recording apparatus. | 12-09-2010 |
20110135069 | PHONE CONVERSATION RECORDING SYSTEM USING CALL CONTROL AND FUNCTIONS OF PHONE CONVERSATION RECORDING - New functions are added to the existing telephone network to provide services of a telecommunications carrier which are intended to deter frauds and crimes committed using telephony. Also, the telephonic circumstances during the commitment of a fraud or crime are preserved to assist prevention of recommitment of a fraud or crime. A voice announcement indicating that a telephone conversation now started will be recorded is issued to a sender in advance. This offers a function that deters frauds and crimes by creating psychological resistance. A warning is issued to the recipient after performing a voiceprint check. The contents of telephone conversations during the commitment of a fraud or crime are played back to provide information necessary to take countermeasures against frauds and crimes. | 06-09-2011 |
20110228913 | AUTOMATIC EXTRACTION OF INFORMATION FROM ONGOING VOICE COMMUNICATION SYSTEM AND METHODS - A system and methods are provided for automatically extracting information from ongoing voice communications. A signal is received at an electronic processor indicating that a portion of an ongoing communication is to be recorded. As a result of that signal, the ongoing communication is recorded and then analyzed to identify information suitable for storage in an address directory of a participant to the communication maintained in an electronic storage medium. Thereafter, the extracted information is sent to that address directory for storage there. In the alternative, when the extracted information is a telephone number, a call based upon that number may be placed automatically and connected into the ongoing communication. | 09-22-2011 |
20130136242 | TRANSACTION SECURITY METHOD AND SYSTEM - There is described method and apparatus for processing signals of a telephonic communication, where the signals represent sensitive and non-sensitive information. A described method comprises processing the signals to provide a first version of the signals that is to be recorded and a second version of the signals that is to be output as audio; monitoring at least the first version of the signals to detect, in said at least the first version of the signals, one or more instances of one or more predetermined characteristics that represent the sensitive information conveyed by the signals; and modifying said at least the first version of the signals by removing the identified predetermined characteristics from said at least the first version of the signals. | 05-30-2013 |
20130163731 | Techniques for Customer Relationship Management - Techniques for improving customer relationship management are disclosed. The techniques may be realized via a call processing system that may efficiently rout an incoming call to an agent of a call center. Also, the call processing system may provision a telephone number to a web-based help desk call center. Further, the call processing system may include a communication framework enabling a communication between a plurality of browser windows and a local storage medium. | 06-27-2013 |
20140050308 | TELEPHONY SYSTEM WITH A BACKGROUND RECAPITULATION FEATURE - A telephony system comprising means to establish an initial telephone call ( | 02-20-2014 |
20140093055 | INTERJURISDICTIONAL RECORDING MECHANISM - The present invention provides a system for recording an interaction including, a telephone call between a caller and a digital processing system placed over an interjurisdictional boundary, and may include a telephone call placed to at least one called recipient. For example, a caller may place a telephone call over an interjurisdictional boundary to a remote computer server. The server may use an interactive voice response (IVR) unit to obtain caller identification information, provide recording identification information to the caller, and receive authorization from the caller to record an interaction between the caller and a call recipient. The server can also obtain testamentary intent information. A telephone call may then be placed by the server to the recipient, and a two-party digital voice recording can be made on the remote server of a three-way telephone call, in which the server is one of the parties. | 04-03-2014 |
20140161238 | FILE MANAGEMENT SYSTEM, METHOD AND COMPUTER PROGRAM - A file management system that transmits a record file of voice data or image data created by a local device to a center device over a network and manages the record file in the center device. The center device receives attribute information about the record file, including the ID of the record file, which is created in the local device, further acquires extended attribute information associated with the attribute information from a PBX, call control server, or customer server, stores management table including the attribute information and the extended attribute information. The extended attribute information of the record file suggests frequency of the reference for the record file in the local device. The center device decides the timing of the upload request for the record file based on the extended attribute information of the record file. | 06-12-2014 |
20140270104 | SYSTEM AND METHOD FOR RECORDING CALLS IN A WebRTC CONTACT CENTER - A call recording system for recording WebRTC calls between a user and an agent of an enterprise is provided. The call recording system includes a monitor module for monitoring and detecting at least one request to establish WebRTC call with an agent of the enterprise. The call recording system includes a fork module for forking media streams associated with the at least one WebRTC call. The call recording system further includes a record module for recording the forked media streams to record the at least one WebRTC call. The call recording system further includes a barge module for enabling a supervisor to barge into the at least one WebRTC call. | 09-18-2014 |
20140270105 | NETWORK RECORDING AND SPEECH ANALYTICS SYSTEM AND METHOD - A system and method for network recording and speech analytics wherein a recording system receives media exchanged between first and second communication devices during a telephony call. The media is received by the recording system over a wide area network. The recording system bridges a media path between the first and second communication devices, and replicates media exchanged in the media path for storing the replicated media in a mass storage device. The recording system further captures metadata associated with the call, and stores the captured metadata in association with the stored media. The stored media and metadata may then be provided to a requesting device over the wide area network. The recording system may also be configured to analyze the call recording along with the associated metadata for detecting key words or phrases and/or triggering actionable events. | 09-18-2014 |
20140328472 | System for Managing Spontaneous Vocal Communication - A computer system providing access to both the Internet and the publicly switched telephone network allows providing an additional dimension of information capture for oral examinations, dating services, oral histories and storytelling. | 11-06-2014 |
20140341360 | SYSTEMS AND METHODS OF RECORDING SOLUTION INTERFACE - Included are embodiments for providing an interface. At least one embodiment of a method includes receiving communications data associated with a communications session, the communications session facilitated in an Internet Protocol environment and providing an interface for facilitating recording of at least a portion of the communications session, the interface being facilitated in an Internet Protocol format. | 11-20-2014 |
20150139408 | INTERJURISDICTIONAL RECORDING MECHANISM - The present invention provides a system for recording an interaction including, a telephone call between a caller and a digital processing system placed over an interjurisdictional boundary, and may include a telephone call placed to at least one called recipient. For example, a caller may place a telephone call over an interjurisdictional boundary to a remote computer server. The server may use an interactive voice response (IVR) unit to obtain caller identification information, provide recording identification information to the caller, and receive authorization from the caller to record an interaction between the caller and a call recipient. The server can also obtain testamentary intent information. A telephone call may then be placed by the server to the recipient, and a two-party digital voice recording can be made on the remote server of a three-way telephone call, in which the server is one of the parties. | 05-21-2015 |
20160036969 | COMPUTER-BASED STREAMING VOICE DATA CONTACT INFORMATION EXTRACTION - Embodiments relate to extracting contact information from streaming voice data. An aspect includes a speech recognition module configured to transcribe a stream of voice data representing at least a portion of a telephone conversation into text data; a contact information extraction module configured to extract contact information from the text data; and a transceiver configured to send at least a portion of the contact information to a recipient calling device. | 02-04-2016 |
20160155444 | TELEPHONY SYSTEM WITH A BACKGROUND RECAPILATION FEATURE | 06-02-2016 |
20160173686 | METHOD, SYSTEM AND ELECTRONIC DEVICE FOR REMOTELY RECORDING AND AUTHENTICATING ASSOCIATED RECORDED FILES | 06-16-2016 |