Class / Patent application number | Description | Number of patent applications / Date published |
379070000 | Call intercept or answering | 10 |
20090003538 | Automated unique call announcement - Automated unique call announcements for incoming telephone calls are provided. When a call is received at a mobile or wired telephone, a variety of data about the calling party, for example, caller identification and profile data for the calling party and data associated with the called party, for example, scheduling data, contacts data, and contextual data, such as time of day, may be used for generating a text-to-speech message that may be played to the called party as a unique call announcement. If desired, a standard or customized ring tone may be played before, after, or before and after presentation of the unique call announcement. In addition, voice command functionality may be provided for allowing a called party to direct a disposition of an incoming telephone call without answering the incoming telephone call. | 01-01-2009 |
20090041207 | Secure call recording system for IP telephony - A system for recording voice calls, comprising a plurality of endpoints, a call controller for establishing call connections between the endpoints, a storage element, and a middlebox for storing and forwarding call control packets and voice packets between the endpoints and call controller, and intercepting and forwarding predetermined voice packets to the storage element for archiving. | 02-12-2009 |
20090245479 | INTERACTIVE VOICE ADVERTISEMENT EXCHANGE - An interactive voice advertisement exchange presents an interactive voice advertisement to a user of a voice network who is placed on hold. After the user sends a signal response from a user device to a receiving system and is placed on hold, the hold time and a parameter associated with the signal response are received from the receiving system. Using the hold time and the parameter, an interactive voice advertisement is selected from one or more interactive voice advertisements sent by advertisers. The selected interactive voice advertisement includes a voice message and an application that dictates how the user can interact with the voice message. The voice message and the application of the selected voice interactive voice advertisement are sent to the receiving system. The receiving system sends the voice message to the user device and executes the application during a portion of the hold time. | 10-01-2009 |
20120106717 | SYSTEM, METHOD AND APPARATUS FOR PREFERENCE PROCESSING FOR MULTIMEDIA RESOURCES IN COLOR RING BACK TONE SERVICE - For realizing priority policy processing with complex preference in color ring-back tone service, a system for preference processing of multimedia resources in color ring-back tone service is provided by the invention, which comprises: a multimedia color ring-back tone Customized Multimedia Ringing (CMR) Server, which determines the resources which need to be presented based on a priority policy and presents the resources; and a CMR User Interface Unit, which is connected to the CMR Server. A user inquires and sets a priority policy by the CMR User Interface Unit. Moreover, a method and an apparatus for preference processing of multimedia resources in color ring-back tone service are provided by the invention. By implementing the system, method and apparatus of the invention, a user can inquire and set a priority policy corresponding to complex preference, thus the system is enabled to determine the highest priority policy under specified conditions, so as to present preference resources set by users. | 05-03-2012 |
20130003942 | ATTACHING MULTIPLE PHONE LINES TO A SINGLE MOBILE OR LANDLINE PHONE - Agencies issue multiple devices to personnel for maintaining distinct identities over the course of assigned investigations. To provide flexible capabilities to agencies, a phone is converted for use with multiple attached telephone numbers. Accordingly, a single phone may be used to manage multiple identities over the course of one or more investigations. Using a multiple attached number, a given device can place and receive calls over the network to and from contacts. In addition to providing multiple attached numbers, calls using the multiple attached numbers may be monitored live and recorded to establish evidence. | 01-03-2013 |
20140192965 | Method for blocking illegal prerecord messages (robocalls) - A method uses telephone number lists and a telephone exchange server to enable the blocking of illegal robocalls (prerecorded messages) and to enable the legal ones to proceed free of impediment. The method includes steps of providing a server computer; receiving at the server computer a first telephone number of a first telephone monitored by a first recipient; receiving permission from the first recipient to permit sending a telephone call to the first telephone when the telephone call originates from a second telephone number; storing the first telephone number and the second telephone number; intercepting a call to the first telephone number; determining an originating telephone number for a device making the intercepted call; and comparing the originating telephone number to the telephone number list and if the originating telephone number is in the telephone number list, then the server computer enabling the call to ring at the first telephone. | 07-10-2014 |
379071000 | Consecutive use of recorded phrases or words to form message | 1 |
20160205243 | CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AUDIO ON HOLD | 07-14-2016 |
379074000 | Remote control over telephone line | 2 |
379076000 | Announcement selection or replacement | 2 |
20090122964 | SYSTEM AND METHOD FOR PROVIDING RECORDED MESSAGES ON A COMMUNICATIONS NETWORK - A system and method is provided for providing, maintaining and accessing recording announcements in a telecommunications system. In the preferred embodiment, the system comprises at least one central office coupled to a telecommunication network. An announcement service node comprising a data schema and an application for accessing the data schema is coupled to the telecommunications network. The announcement service node is accessible by one or more central offices coupled to the telecommunications network. A storage mass is coupled to the announcement service node for storing recorded announcements. | 05-14-2009 |
20130322607 | Selecting a Message Greeting for an Unavailable Party Based Upon Contextual Data Associated with a Contacting Party - A message greeting system receives a notification that a party is unavailable in response to a communication initiated by a contacting party. In response to receiving the notification, the message greeting system acquires contextual data associated with the contacting party, determines a message greeting that is appropriate for the contacting party based upon the contextual data, acquires the appropriate message greeting, and sends the appropriate message greeting to a contacting party device associated with the contacting party. The appropriate message greeting includes a message greeting that is usable by the contacting party given a context in which the contacting party is involved as identified by the contextual data. In some embodiments, the message greeting system acquires the appropriate message greeting by adapting an inappropriate message greeting for the context in which the contacting party is involved, thereby creating the appropriate message greeting. | 12-05-2013 |
379079000 | With specified call initiated cycle control circuitry | 1 |
379080000 | Voice signal presence responsive | 1 |
20090232283 | System and Method for Dynamic Adjustment of a Transfer Strategy - A method for determining a value for a call center, the value relating to an availability of the call center and setting a transfer strategy of an automated interactive voice response system based on the value. In addition, a system having a strategy adjustment module monitoring a call center and determining a value for the call center, the value relating to an availability of the call center and an automated response module setting a transfer strategy to transfer calls to the call center based on the value. | 09-17-2009 |