Entries |
Document | Title | Date |
20080205600 | IMPLEMENTING AN EMERGENCY SERVICES SOLUTION - A system, method, and apparatus for redirecting an emergency communication include initiating emergency communication from an endpoint. Unavailability of a softswitch is determined, and an emergency server is identified that handles call control for emergency communication from the endpoint if the softswitch is unavailable. Emergency communication is initiated with the emergency server. | 08-28-2008 |
20080226039 | Emergency call service with automatic third party notification and/or bridging - A system for processing emergency calls in a telecommunications network includes: receiving a first call at a node ( | 09-18-2008 |
20080247517 | Technique for providing a telecommunications user with a service based on the user's location - A broadband telecommunications carrier routes a location-based service call, e.g., an emergency service call, through a facility shared by an information/call center. This facility receives the call, along with information indicative of the location of the call originating device and, thus, the caller's location. Based on such location information, it searches a database for contact information concerning the location-based service provider, e.g., an emergency dispatch service provider, in proximity to the call-originating device location. The call is then transferred to the service provider based on the contact information identified in the database. | 10-09-2008 |
20080253535 | EMERGENCY SERVICES CALL DELIVERY FROM A LEGACY COMMUNICATIONS DEVICE TO A VOIP PSAP - An Emergency Services Application Server (ES-AS) that obtains routing instructions for both VoIP-originated and non-VoIP-originated calls to emergency services numbers (e.g., 9-1-1). If the emergency request is a VoIP-originated call and includes a location object, the ES-AS queries its database using the location object to obtain routing information. If a location object is not provided, the ES-AS queries a location information server to obtain a location object. The ES-AS then uses the location object to query its database. If the call is originated by legacy user equipment, the ES-AS accesses a legacy automatic location information system to obtain location information and the associated PSAP. The ES-AS then queries its database with the returned information to refine routing information needed to route the call to the identified PSAP. The ES-AS includes a web services interface that allows a PSAP or authorized agency to change routing instructions dynamically, which overrides any static data in the ES-AS's routing database. | 10-16-2008 |
20080260110 | Checking Whether a Public Safety Answering Point (PSAP) is Correctly Associated with an Endpoint - In one embodiment, a method includes automatically detecting occurrence of an event at an endpoint that suggests checking whether a public safety answering point (PSAP) currently associated with the endpoint is correctly associated with the endpoint. The method further includes, in response to the occurrence of the event, automatically prompting through the endpoint a user to provide input indicating whether data identifying a current location of the endpoint is correct. The method further includes receiving input from the user through the endpoint indicating whether the data is correct and, if the input from the user indicates that the data is not correct, automatically initiating an update of the data to correctly identify the current location of the endpoint. | 10-23-2008 |
20080260111 | VISUAL COMMUNICATION SYSTEM AND ITS MAIN APPARATUS - According to one embodiment, an apparatus accommodates a telephone terminal and an emergency call terminal, wherein the telephone terminal is associated with the first video camera and a first display, the emergency call terminal is associated with a second video camera and a second display, and the apparatus further includes a determination processor determines whether or not a call generated from the telephone terminal is an emergency call, a visual link former forms an image communication link between the first video camera and the second display to display an image captured by the first video camera on the second display if the determination processor determines the call is the emergency call, and a voice link former forms a voice communication link between the telephone terminal and the emergency call terminal when the emergency call terminal performs a response to the call after the image communication link is formed. | 10-23-2008 |
20080267360 | Emergency Situation and Information Communication Systems - Systems and methods for locating first responders for an emergency situation is disclosed. A Global Positioning System for determining a geographical location of a responder connected to a personal computing device is also disclosed. Identity of a responder, availability of a responder, skills and training of a responder and location of a responder are stored in a databank. A system can select an appropriate responder and call a responder to duty when an emergency occurs. Systems and methods for alerting the public to an emergency situation are also disclosed. | 10-30-2008 |
20080273669 | Emergency Number Integrated Information Assimilation Device - An information transponding device in communication with an emergency number answering point, an ALI database and a remote storage device. The information transponding device receives ANI information from the emergency number answering point and accesses corresponding information in the ALI database and the remote storage device and assimilates the information into a readable format utilized at the emergency number answering point and transmits to the readable format to the emergency number answering point. The detailed information is updated and modified by authorized users via a secure Web portal on the World Wide Web. An automatic notification device automatically informs predetermined contacts that an emergency number was dialed from a particular line. | 11-06-2008 |
20080273670 | Video E911 - E911 call routing technology that employs pseudo Automatic Number Indicators (pANI) is enhanced to provide video E911 services. Digital photos or video from a camera-equipped phone are associated with a pseudo Automatic Number Identification (pANI), e.g., an emergency service routing key (ESRK), or an emergency service query key (ESQK) in the VoIP scenario, and a dedicated email address is associated with each pseudo Automatic Number Indicator (pANI) for the emergency caller to email the image content to. A video E911 web database containing associations between pANIs and staged image content associated with the emergency caller relating to the pANI, is maintained at an appropriate video E911 web site hosted by a mobile positioning center (MPC) or VoIP positioning center (VPC). | 11-06-2008 |
20080279344 | Emergency telephone system and method - An emergency telephone system has a dual mode, hybrid emergency telephone station connected with a central station through both a digital ethernet connection for digital VOIP communication and through a wire line for analog communication. Circuitry at the dual mode emergency station connects a user terminal with the digital ethernet connection and the wire line. A processor forming a part of the circuitry directs communication through the ethernet connection if operative and through the analog wire connection if the ethernet connection is inoperative. | 11-13-2008 |
20080279345 | System And Method For Controlling Devices At A Location - A system and method for controlling, by an outside entity, one or more devices associated with a location. A representative embodiment of the system architecture comprises an internal computer system through which a device may be remotely controlled by the outside entity during a communication session between the outside entity and the internal computer system through an external computer network. The external computer network can be the Internet. When the outside entity is requested to control the device, the outside entity's identity information is authenticated before the communication session is established. In a preferred embodiment, the internal computer system is protected by a firewall. The firewall allows the outside entity to access the internal computer system to control the device if the outside entity can provide proper identity information. The identity information of the outside entity may be a password that is recognized by the firewall. In the preferred embodiment, the identity information is a digital certificate issued to the outside entity by a certificate authority. In preferred embodiments, after the communication session is established, only the outside entity can terminate the communication session. | 11-13-2008 |
20080285727 | Communications Controller And Protocol - A communications controller and protocol are provided for empowering the user of a communications device, such as a telephone or other device, to assume intelligent control of communications. The communications controller provides conditional processing of incoming communication from a plurality of conditions comprising at least an emergency condition and a normal condition. Each caller is identified by unique originating source criteria associated with an incoming communication type. The user of the device may select to block callers based on their identification and the conditional type of the communication. The user also selects if the device is put into a unique mode where only emergency communication can alert the user. While in this mode “normal” communication will not alert the user of the communications device. Sensor data such as location of the sending device may be provided to the receiving party. | 11-20-2008 |
20080304629 | METHOD AND SYSTEM FOR PREVENTING EMERGENCY COMMUNICATION SYSTEM NOTIFICATION CONGESTION - The invention discloses a method and system for preventing emergency communication system notification congestion by automatically identifying the telecommunications site transmitting an emergency call or through reporting of an address from which the call is made. | 12-11-2008 |
20080304630 | Automatic emergency call notification to pre-designated personal emergency contacts - Automatic notification is provided to pre-designated emergency contacts for a given wireless subscriber upon the occurrence of an emergency call from the subscriber. Triggering for the automatic notification may take place at an appropriate time in the emergency call, e.g., at a time the emergency call is received, at a time during the emergency call after a current location of the emergency caller is obtained by the emergency network, once the emergency call terminates, after a set amount of time after the emergency call is received, terminates, etc. The automatic notification is preferably made using voice over Internet Protocol (VoIP), but may instead be pre-designated by the subscriber to be in an alternative mode, e.g., by SMS, switched telephone, etc. An option is included for the emergency caller to cancel the automatic notification. The location of the emergency caller may be configurably provided to a notified emergency contact. | 12-11-2008 |
20080304631 | IP-BASED CALL ANSWERING POINT SELECTION AND ROUTING - An apparatus and a method for IP-based call answering point selection and routing. When an IP-based call is placed to an answering point such as, for example, a Public Safety Answering Point a location for the caller can not be determined using traditional DNIS and ANI based techniques. In the present invention, a geographic location (geolocation) for the caller is determined, from as IP address associated with the caller, using a database. The database comprises information obtained from a plurality of IP location sources (e.g. Skyhook Wireless Inc.'s Loki™, Federal Communications Commission (FCC) mandated WiFi™ hotspot registration data). An answering point is selected from a plurality of answering points as a function of the caller's location. The call is routed to the selected answering point and the caller's location information is provided to that answering point. | 12-11-2008 |
20080310600 | Diagnostic and intervention tools for emergency medical dispatch - A system and method assists an emergency medical dispatcher in responding to emergency calls. A computer implemented emergency medical dispatch protocol includes interrogatories for a dispatcher to ask a caller to generate an appropriate response. A diagnostic tool is provided to determine a vital sign of a patient based on a timer and caller relayed information about the patient. An intervention tool is provided to administer assistance and determine a compression rate based on a timer and caller relayed information. | 12-18-2008 |
20080317218 | EMERGENCY RESPONDER CREDENTIALING SYSTEM AND METHOD - A system for collecting, verifying, and managing identity data, skill data, qualification data, certification data, and licensure data of emergency responders. The system trusted verification of identity, skills, qualifications, certifications, and licensure, and disseminates information specific or related to identity, skills, qualifications, certifications, and licensure at the scene of an emergency. The system includes information collection devices, data storage media, information retrieval devices, and information management devices. The information collected, managed, and disseminated may include identity information, medical information, skills information, qualification information, certification information, licensure information. Data in the system is stored in multiple formats, allowing for the retrieval of trusted information in an environment that is part of a network or devoid of network connectivity. | 12-25-2008 |
20090003535 | IP-Based Enhanced Emergency Services Using Intelligent Client Devices - Providing enhanced emergency services (E-911) to an IP Telephony-based PBX or similar system, by utilizing aspects of the intelligence of end-user SIP client devices to address challenges and difficulties associated with E-911-like services in LAN-based telephony environments. | 01-01-2009 |
20090010398 | Providing Routing Information to an Answering Point of an Emergency Services Network - Networks, systems, and methods are disclosed for handling alternate routing scenarios for emergency calls or other special number calls, such as a 9-1-1 call. In routing an emergency call, an emergency services network identifies a primary answering point (e.g., a PSAP) to handle the emergency call. If the primary answering point is not available, then the emergency services network identifies an alternate answering point to handle the emergency call, and routes the emergency call to the alternate answering point (if available). The emergency services network also identifies alternate routing information indicating a reason for routing the emergency call to the alternate answering point instead of the primary answering point, and transmits the alternate routing information to the alternate answering point for processing. | 01-08-2009 |
20090010399 | INTERWORKING PROCEDURE WITH EXTERNAL NETWORK IN WIRELESS LAN AND MESSAGE FORMAT FOR THE SAME - Provided are an interworking procedure with an external network in a WLAN, a station supporting the interworking procedure, and a message format for the interworking procedure. In the interworking procedure, a non-AP station transmits a request message which includes an advertisement protocol ID set to a value indicating native query protocol and a native query information ID set to a value indicating emergency call number information. And the non-AP station receives from an access point (AP) a response message including zero or more emergency call numbers in response to the request message. | 01-08-2009 |
20090016496 | Communication system - The communication system for use by law enforcement and emergency personnel is presented. The system includes a provider for providing analog and digital transmissions over a hybrid network. A blended call center disseminates and receives information related to a crime. The blended call center includes media applications for law enforcement and emergency personnel to communicate information over the hybrid network. A crime classification system tracks and classifies crimes to provide intelligence information. A plurality of mobile communication devices sends and receives messages over the hybrid network. A broadcasting means broadcasts information related to crimes over the hybrid network. An Internet site provides secure access to intelligence information. A conference monitor establishes a media conference with an operator at the blended call center. And, a server is in communication with the blended call center, wherein users of the communication system can access information for dissemination or receiving. | 01-15-2009 |
20090022282 | Data Transmission Method and System for Forming a Global Emergency Call/Warning System Especially Using a Satellite Navigation System Such as Galileo - Disclosed is a communication system ( | 01-22-2009 |
20090034691 | METHOD OF PROVIDING 911 SERVICE TO A PRIVATE BRANCH EXCHANGE - A method of providing 911 service to a private branch exchange, includes grouping a plurality of private telephone numbers into a set. An outgoing telephone line for a 911 call is assigned to the set. A location information for the outgoing telephone line is input into a location database. | 02-05-2009 |
20090041206 | Emergency Communications System - A communication system and method is provided for handling emergency situations wherein complex public safety radio systems can be used to directly communicate with normally incompatible radio systems used by organizations such as schools, hospital, and other facilities. The system includes a radio communication bridge that is selectively activated by emergency personnel to contact selected organizations. The bridge is activated via a TCP/IP command sent from an organization having activation privileges to the selected communication endpoints. Computer software or firmware installed at various communication endpoints, emergency responder locations, and at an emergency call center is used to facilitate functionality of the system to include emergency notifications, dissemination of information associated with a particular emergency, and the status of the system to include activation and deactivation of the radio bridge. | 02-12-2009 |
20090067584 | PROCESSING AND REPORTING SITUATIONAL INFORMATION TO EMERGENCY SERVICE PROVIDERS - A system and method for processing and reporting situational information to emergency service providers in an emergency service communications network is disclosed. An emergency situation is monitored. Responsive to detecting the emergency situation, information relating to the emergency situation is collected. Then, the information is processed and stored in a database. The processed information is then reported to emergency service providers. | 03-12-2009 |
20090067585 | DIAGNOSTIC AND INTERVENTION TOOLS FOR EMERGENCY MEDICAL DISPATCH - A system and method assists an emergency medical dispatcher in responding to emergency calls. A computer implemented emergency medical dispatch protocol includes interrogatories for a dispatcher to ask a caller to generate an appropriate response. A diagnostic tool is provided to determine a vital sign of a patient based on a timer and caller relayed information about the patient. An intervention tool is provided to administer assistance and determine a compression rate based on a timer and caller relayed information. | 03-12-2009 |
20090086932 | System and method for providing location based E-911 of network access devices registered with a network gateway - A system and method for providing location information to a public safety answering point may include registering network access points with a gateway. The registration may include address location of each network access point to enable the gateway to look-up and communicate the address location of a registered network access point during an emergency 911 call. The network access points may be WiFi access points. The network access point address location information may be communicated using a type II caller ID data packets after the public safety answering point goes off-hook. By communicating both the access point address information and GPS location information, PSAPs that are configured as E911 Phase I and E911 Phase II may display address information of an emergency 911 caller. | 04-02-2009 |
20090092232 | House number normalization for master street address guide (MSAG) address matching - A technique and apparatus to allow a determination of an MSAG-valid address by use of normalized house numbers included in address entries in an MSAG Address data store, to facilitate the simple match of an input civic/postal address against entries in a MSAG data store based on the use of a normalization of the house numbers. The house number normalization allows for an easy lexicographical determination as to whether or not the input civic/postal house number falls with the range of house numbers in the MSAG data store. The inventive process and apparatus pre-stores normalized house number fields in an MSAG address data store, and then normalizes house numbers in a civic/postal address associated with an emergency call. The normalized numbers in the input civic/postal address associated with the emergency call are then lexicographically matched with normalized entries in an MSAG address data store. | 04-09-2009 |
20090103687 | GEOGRAPHIC REFERENCED TELEPHONE SWITCHING - The present invention is directed generally to geographic referenced telephone switching. Geospatial (e.g., XY or XYZ) coordinates are created in order to route 911 emergency telephone calls based on the caller's location in relation to the proper emergency service provider. Essentially the router gathers and verifies customer user information, matches transmission formats with telephone company provided equipment for 911 Public Safety Answering Points (PSAPs), routes calls based on their existing location, and terminates the phone call in the PSAP with the proper ANI (Automatic Number Identification) and ALI (Automatic Location Information) provided. In addition, due to the capabilities of the geographic referenced system, in certain embodiments, the movement of emergency service needs can be anticipated (or predicted) and PSAPs may be conferenced together so that they can respond as a single unit to someone who may be traveling. | 04-23-2009 |
20090110154 | SYSTEMS AND METHODS FOR PROVIDING 9-1-1 SERVICES TO NOMADIC INTERNET TELEPHONY CALLERS - A system for facilitating 9-1-1 service delivery to internet telephony customers is provided. The system includes a server device for receiving a 9-1-1 call from a user device via a data network, where the 9-1-1 call are based on “9-1-1” digits dialed at the user device. The server device is configured to forward the received 9-1-1 call to an operator services interface operatively connected to the server device. | 04-30-2009 |
20090116623 | Method and System to Provision Emergency Contact Services in a Communication Network - A method includes receiving a query at a telephone number mapping (ENUM) server, the query identifying an emergency telephone number associated with a subscriber to an emergency contact service. The method also includes retrieving from the ENUM server, in response to the query, one or more emergency contact Uniform Resource Identifiers (URIs) associated with the subscriber, where each of the emergency contact URIs has an associated emergency contact indicator. The method also includes initiating routing of a communication to destination devices associated with each retrieved emergency contact URI via an Internet Protocol Multimedia Subsystem (IMS). | 05-07-2009 |
20090129561 | Devices, Systems, and/or Methods Regarding Telecommunications Addressing - Certain exemplary embodiments comprise a method, which can comprise automatically causing a call to be connected. The call can be connected via a Session Initiation Protocol (SIP) user identity provided by a calling device that requests the call. The SIP public user identity can be associated with one or more called devices. The SIP public user identity can be one of a set of one or more SIP user identities associated with a user. | 05-21-2009 |
20090129562 | METHOD, SYSTEM AND DEVICE FOR DISPATCHING CALLS - The present disclosure discloses a call dispatch method which can hold a plurality of calls concurrently for a flexible dispatch and which includes allocating a received call to a dispatch terminal, receiving a call processing request returned from the dispatch terminal, and executing the processing of storing the received call in a call hold queue corresponding to the dispatch terminal, of holding a call currently processed by the dispatch terminal to the call hold queue corresponding to the dispatch terminal and processing the received call, or of allocating the received call to another dispatch terminal in response to the call processing request. The present disclosure further discloses a call dispatch system and a dispatch device. | 05-21-2009 |
20090129563 | Methods, Systems, and Products for Processing Emergency Communications - Methods, systems, and products are disclosed for processing an emergency communication. A communication is received from a sender's communications address that is destined to an emergency response communications address. The sender's communications address and the emergency response communications address are associated to an emergency alert profile that stores emergency information. A prompt is produced for a code that blocks generation of the emergency communication. When the code is not entered during the communication, then the emergency communication is generated. | 05-21-2009 |
20090136006 | AUTOMATIC EMERGENCY PROFILE - A system and method are disclosed that automatically provide a user profile to an emergency call center. The system includes a network having a user profile manager configured to manage communication between a telecommunications device and the emergency call center, wherein the user profile manager is configured to automatically transmit the user profile to the emergency call center in response to a predetermined event. | 05-28-2009 |
20090136007 | Emergency Call System Between a Telecommunication Device and an Emergency Call Center - For implementing an emergency call system between a telecommunication device and an emergency call center, the telecommunication device includes a log-in and log-out state via a switchable log-in function at a VoIP telecommunication service provider via an IP infrastructure consisting of at least one router. The emergency call center has a public IP number via which, in the log-out state of the telecommunication device, an emergency call connection diverting to the VoIP telecommunication service provider is safeguarded between the telecommunication device and the emergency call center. | 05-28-2009 |
20090141870 | HANDLING EMERGENCY SERVICE CALLS ORIGINATING FROM INTERNET TELEPHONY - A method and system for interfacing internet protocol-enabled emergency calls to a public 9-1-1 system are described. The method can include routing an emergency call originating from internet protocol telephony to a data network via a routing device which may include an identifier. The method can include transferring the routed emergency call to a predetermined public service answering point based on the identifier. | 06-04-2009 |
20090147928 | SYSTEM AND METHOD FOR HANDLING SPECIAL NUMBER CALLS USING TEXT MESSAGE FORMAT - A system for handling special number calls placed from a calling instrument using a text messaging format includes: a plurality of message handling units configured in at least one communication network accessible by the calling instrument. At least one selected message handling unit of the plurality of message handling units operates to recognize an extant call placed from the calling instrument using a special number and expressed in the text messaging call format. The plurality of message handling units cooperates to effect querying the calling instrument to ascertain a substantially pinpoint geographic location of the calling instrument substantially contemporaneously with the extant call. The plurality of message handling units cooperates to use the geographic location for routing the extant call to at least one selected special number answering station coupled with the at least one communication network and situated generally proximate with the geographic location. | 06-11-2009 |
20090161837 | Method and system for verifying the status of 911 emergency telephone services - A method and system allow a subscriber to test emergency 911 telephone services routed from the subscriber's location over a network to a response center. An alternative dialing code (*911) is provided for testing, and when a call placed by a subscriber to the alternative dialing code is received in the network, the network identifies the response center to which a 911 call placed from the subscriber's location is routed. An answering device is provided with status information with respect to the identified response center, and calls placed by the subscriber to the alternative dialing code are routed to the answering device, whereby when a subscriber places a call to the alternative dialing code, the answering device will supply the subscriber with status information with respect to the identified response center that receives a 911 call from the subscriber's location. | 06-25-2009 |
20090168974 | VEHICLE EMERGENCY CALL HANDLING AND ROUTING TO PSAPS - A method of facilitating emergency calls from a vehicle includes receiving a call, transmitting data from a vehicle telematics unit to a call center, obtaining the location of the vehicle at the call center, determining at the call center that emergency help is needed, accessing an emergency routing database and, using the vehicle location, determining a preferred public safety answering point (PSAP), obtaining from the emergency routing database emergency contact information associated with the preferred PSAP, and establishing a three-way conference call between the call center, the vehicle telematics unit, and the preferred PSAP utilizing voice over internet protocol (VoIP). Data such as vehicle location can be transmitted to the PSAP electronically during the forwarded call. | 07-02-2009 |
20090168975 | DIAGNOSTIC AND INTERVENTION TOOLS FOR EMERGENCY MEDICAL DISPATCH - A system and method assists an emergency medical dispatcher in responding to emergency calls. A computer implemented emergency medical dispatch protocol includes interrogatories for a dispatcher to ask a caller to generate an appropriate response. A diagnostic tool is provided to determine a vital sign of a patient based on a timer and caller relayed information about the patient. An intervention tool is provided to administer assistance and determine a compression rate based on a timer and caller relayed information. | 07-02-2009 |
20090175422 | SYSTEM AND METHOD FOR HANDLING COMMUNICATIONS PRESENTED TO A SPECIAL NUMBER ANSWERING POSITION - A system for handling communications presented in a first messaging protocol to a special number answering position using a second messaging protocol includes a translating unit coupled with the special number serving network and coupled with the answering position. The translating unit includes a plurality of first entries, a plurality of second entries and a plurality of correspondence indicators. Respective first correspondence indicators relate each respective first entry of the plurality of first entries with at least one respective second entry of the plurality of second entries. Respective second correspondence indicators relate each respective second entry with at least one respective first entry. Each respective first entry pertains to a character string expressed in the first messaging protocol. Each respective second entry pertains to a phrase expressed in the second messaging protocol. | 07-09-2009 |
20090207978 | METHOD AND APPARATUS FOR EMERGENCY SERVICES NUMBER ALERTING IN AN INTERNET PROTOCOL NETWORK - A method and apparatus for identification of emergency conditions present at a given geographic location of an Internet Protocol (IP) based device and the subsequent appropriate alerting of an Emergency Services Notification (ESN) telephone number. The method and apparatus serve to monitor an IP packet flow from an IP telephony device and sense a datagram within the packet flow corresponding to an ESN dialing sequence. Upon sensing the ESN dialing sequence, the normal call packet flow is interrupted while IP-based call set-up information is returned as though a normal IP-based call were placed. An ESN call server is then alerted of the ESN dialing sequence and functions to forward the IP packet flow to a Public Safety Answering Point (PSAP) appropriate to the IP telephony device along with location information corresponding to a civic address at which the IP telephony device is located. | 08-20-2009 |
20090213999 | System and method for providing personalized reverse 911 service - Systems and methods for providing personalized reversed 911 services are provided. In accordance with exemplary embodiments, a 911 call indication is received. This 911 call indication triggers a review of at least one reverse 911 profile associated with media gateway device initiating the 911 call. One or more call treatments to be performed based on the reverse 911 profiles are determined. Instructions for performing the one or more call treatments may then be generated and forwarded to one or more appropriate components. | 08-27-2009 |
20090214000 | SYSTEM AND METHOD FOR PROVIDING MEDICAL AND CONTACT INFORMATION DURING AN EMERGENCY CALL - A system and method for providing medical and contact information of a subscriber initiating an emergency 911 call, directly to a response center at the time of the receipt of the emergency 911 call. Upon the initiation of an emergency 911 call, the existing infrastructure equipment of a communication service provider are able to access a central server containing the medical and contact information of a subscriber, and relay that information directly to a response center to speed response time and response effectiveness. Alternatively, an agent resident on a communications device used by a subscriber can store and maintain medical and contact information of the subscriber, as well directly transmit the medical and contact information to the response center. In addition, a subscriber has the ability to access, view, and modify his or her medical and contact information through an appropriate interface allowing interaction with either the central server or the agent. | 08-27-2009 |
20090214001 | Customer Premises Equipment Configured to Place Emergency Calls Using Data Networks - Customer premises equipment may include a memory, a modem/router, and a communications device at a customer premises. The memory may be configured to store an address for a public safety answering point corresponding to the customer premises. The modem/router may be configured to provide a data connection between the customer premises equipment at the customer premises and a data network. The communication device may be configured to detect a request for an emergency call being placed from the customer premises equipment, to retrieve the address for the public safety answering point corresponding to the customer premises from the memory responsive to detecting the request for the emergency call, and to establish a voice communication through the modem/router between the customer premises equipment and the public safety answering point corresponding to the customer premises after retrieving the address for the public safety answering point. | 08-27-2009 |
20090238343 | End-to-end logic tracing of complex call flows in a distributed call system - A logic history can be provided for every request or call instance through a distributed computing system that uniquely traces its entire path, end-to-end, in-band within the messaging for the system. The end result is a single true representation of what occurred with no post computational inference. Accordingly, unique logic history codes are not forced across the system. Rather sub-components that are logic history enabled can use codes that have meaning and applicability to itself. Unique logic history codes are not forced across the system, which in practice would be brittle. Rather each sub-component that is logic history enabled can use codes that have meaning and applicability only to itself. This allows the system to be flexible and lets sub-components change and redefine their logic and logic history traces without impacting the rest of the system. | 09-24-2009 |
20090238344 | COMMUNICATION CONTROL DEVICE AND COMMUNICATION CONTROL METHOD - A communication control apparatus includes a database which stores the telephone number of an emergency call center, a search circuit which acquires communication data with which a phone terminal calls another phone terminal and which searches the database for the telephone number of a call destination, and a position information addition unit which, if the telephone number of the call destination is found in the database, adds information indicating the position of the phone terminal originating the call or the position of the communication control apparatus to the communication data. The information indicating the position includes a zip code, an address or an address code. The position information addition unit adds the position information of the communication control apparatus posterior to position information added by a preceding communication control apparatus. | 09-24-2009 |
20090279674 | SYSTEM AND METHOD FOR A TELEPHONE PANIC BUTTON - Methods for implementing emergency services on a telephony network are presented. A server receives an indication from a telephone handset that a “panic” button has been selected. A call connection is determined and a call is connected based on instructions associated with the emergency call connection. Telecommunication devices for implementing emergency services are also presented. A handset, associated with a location identifier, includes a “panic” button and predetermined emergency call connection instructions are sent/received when the panic button is selected. The telecommunications device may include a database to store information associated with different handsets, a call processor to determine and make emergency call connections over the network when the panic button is selected, and panic logic to store preferences that control how the panic button is implemented on the system. | 11-12-2009 |
20090285369 | EMERGENCY NOTIFICATION THROUGH RESERVED NETWORK COMMUNICATION CHANNELS - A network communication channel can be reserved for emergency notifications. The network communication channel can be a dedicated protocol, port or message identification mechanism that can be recognized by networking software and directed to an emergency notification system that can be operationally associated with an operating system of a computing device. The emergency notification system can cause the computing device to provide appropriate emergency notifications that seek to inform the user without providing detailed, directed instructions that risk being misleading. A centralized emergency notification server can initiate the communications on the reserved communication channel and can direct such communications to computing devices affected by the emergency, which can be selected based on network identifiers associated with affected physical regions. | 11-19-2009 |
20090296898 | AUTOMATED INCIDENT RESPONSE METHOD AND SYSTEM - A method and system for automated incident response that includes receiving a call from a caller about an incident, such as an emergency, obtaining information from the caller about the incident, selecting one or more appropriate screens in sequence via a presentation device based on the information provided from the caller, wherein the sequence of appropriate presentations corresponds to an appropriate response to the emergency, and providing response instructions to the caller or other parties based on information presented, wherein the one or more presentations are stored in an accessible data repository. | 12-03-2009 |
20090296899 | Telephone Emergency Response Systems And Methods - An emergency system includes a gateway and a database in communication with the gateway. The database comprises first routing information for establishing a first communication link between a communication device and a controller, second routing information for establishing a second communication link between the gateway and the controller, wherein the second routing information is correlated to the first routing information; and location data associated with the communication device. Upon receiving identification information related to the communication device, the gateway retrieves the first routing information from the database and provides the first routing information to a switch. The gateway retrieves the second routing information from the database and uses the second routing information to establish a second communication link with the controller, and the gateway retrieves the location data from the database. | 12-03-2009 |
20090296900 | METHODS AND SYSTEMS FOR MANAGING A CALL SESSION - Methods and systems are provided for managing call sessions on public and private networks. The methods and systems operate to receive and send voice over internet protocol (VoIP) communications using a network, such as an IP network. The methods and systems also operate to receive and send emergency information over IP and other data networks. Based on certain criteria, the methods and systems determine whether to transfer a VoIP communication and/or emergency information to another entity associated with the IP network. | 12-03-2009 |
20100020942 | E911 LOCATION SERVER - A system including a location server configured to receive registration data from an IP device and a location database configured to store location information of the IP device, wherein the location server queries the location database to determine whether the registration data matches the location information stored at the location database. | 01-28-2010 |
20100034359 | Red-yellow-yellow for 911 - A method in one example has: applying, for a telephone having a plurality of number buttons having at least a nine button and a one button, a first predetermined color to the nine button and a second predetermined color to the one button, the remaining number buttons having a third predetermined color, the first, second, and third predetermined colors being three different colors; and pushing the number buttons in a sequence first predetermined color—second predetermined color—second predetermined color to dial an emergency telephone number. In one embodiment the first predetermined color may be red, and the second predetermined color may be yellow. Therefore, a 911 emergency telephone number may be dialed by pushing the number buttons in the order red-yellow-yellow. | 02-11-2010 |
20100046720 | Point-in-poly routing for voice over internet protocol (VoIP) emergency calls with embedded geographic location information - The correct PSAP that can service an emergency call originating from a VoIP terminal with the caller's geographic information embedded in the call signaling is determined. A latitude and longitude is extracted from geographic information that is embedded in the call signaling. In some cases only the civic address is available. Then a database is accessed to associate spatial polygons that represent the geographic boundaries of the 6000+ PSAPs in the nation to given latitude and longitude information extracted from the emergency call. The combination of these two important features together result in an accurate and precise “just-in-time” PSAP selection for the caller. | 02-25-2010 |
20100046721 | Nationwide table routing of voice over internet protocol (VoIP) emergency calls - The present invention is used in an emergency network to identify and provide the correct public safety access point (PSAP) to service an emergency call originating from a Voice Over Internet Protocol (VoIP) subscriber. Data stores in an emergency services network associate PSAPs to an input ZIP code obtained from a street address returned from an MSAG relating to a VoIP call, and PSAPs to an input ESN. An emergency caller's civic street address is matched against a nationwide MSAG data store to result in a MSAG ESN. From the street address, the emergency caller's ZIP code is matched to a PSAP in an appropriate ZIP/PSAP data store. A matching PSAP from both the ZIP/PSAP and PSAP/ESN data stores determines with great reliability the identity of the proper PSAP for that emergency caller. | 02-25-2010 |
20100046722 | TELEPHONE SYSTEM AND METHOD FOR RELIABLE EMERGENCY SERVICES CALLING - A method of routing a telephone call includes receiving an indication, at a handset device | 02-25-2010 |
20100067667 | METHOD OF AND SYSTEM FOR ALTERING INCOMING CALL CONTROLS AFTER A CALL HAS BEEN PLACED TO AN EMERGENCY NUMBER - According to the various embodiments of the present invention, an outbound call to a number on an emergency call list may change the incoming call controls to a telephone. In particular, methods of altering incoming call controls after a call has been placed to an emergency number comprises steps of performing a first modification of a first call control related to a first incoming calling number, and performing a second modification of the first call control related to the first incoming calling number after a predetermined period of time. Systems for altering incoming call controls after a call has been placed to an emergency number are also disclosed. | 03-18-2010 |
20100074419 | Protocol converting 9-1-1 emergency messaging center - Delivery of Next Generation 9-1-1 emergency services to an Internet Protocol (IP) Public Safety Answering Point (PSAP) is enabled using an existing or legacy selective router and Automatic Location Information (ALI) database. Using a protocol converting 9-1-1 messaging center according to the principles of the present invention, existing or legacy selective router equipment can provide Enhanced 9-1-1 (E911) over time division multiplex (TDM) circuits to non-IP capable PSAPs. | 03-25-2010 |
20100142682 | SPEAKERPHONE CONTROL TECHNIQUES AND EMERGENCY CALL SYSTEMS - Emergency call system which enables an individual to summon assistance includes an emergency call unit connectable to a telephone line, at least one remote speakerphone unit having a speakerphone and connectable to the same telephone line as the emergency call unit, and at least one pendant adapted to be worn by the individual and including a button. The emergency call unit is arranged to determine whether any remote speakerphone units are off-hook when the button on the pendant is actuated and if so, send a signal to each remote speakerphone unit to disconnect from the telephone line. If one of the remote speakerphone units is off-hook, it will not interfere with the functioning of the emergency call unit. The emergency call unit is also arranged to dial a predetermined emergency telephone number when the button on the pendant is actuated and the telephone line is available for an outbound call. | 06-10-2010 |
20100158202 | Location Based Emergency Services Dispatching - An embodiment of the invention provides a method for dispatching emergency responders. The method identifies emergency responders proximate an emergency incident site. Of these emergency responders, qualified emergency responders are identified, wherein qualified emergency responders have sufficient resources to service an emergency incident at the emergency incident site. The method identifies travel obstructions between the qualified emergency responders and the emergency incident site. Travel times between each of the qualified emergency responders and the emergency incident site are determined based on the travel obstructions. A first emergency responder is selected from the qualified emergency responders, wherein the first emergency responder has a first travel time that is the shortest travel time of the determined travel times. One or more standby emergency responders are also selected, wherein the standby emergency responders have a second travel time that is the next shortest travel time of the determined travel times. | 06-24-2010 |
20100166153 | METHOD AND APPARATUS FOR EMERGENCY CALL PROCESSING - In one embodiment of the invention, a number of transport protocol streams are established between a signaling session border controller (S-SBC) and a data session border controller (D-SBC). A subset of the number of transport protocol streams are dedicated for carrying messages for emergency calls. Upon receiving an emergency call, the S-SBC transmits an add request message to the D-SBC over one of the streams dedicated for carrying messages for emergency calls. Upon receiving the message over one of the streams dedicated for carrying messages for emergency calls, the D-SBC processes the message with high priority handling. | 07-01-2010 |
20100166154 | SYSTEM AND METHOD FOR FLEXIBLE FORWARDING OF EMERGENCY CALL INFORMATION - The present invention is directed generally to geographic referenced telephone switching. 9-1-1 emergency telephone calls are routed to alternative public safety answering points (PSAPs) based on the caller's location in relation to the proper emergency service provider and the availability of primary and backup PSAPs. Essentially the formatter gathers and verifies caller information, matches transmission formats with the a determined call destination, generates and transmits a data communication with caller information, and terminates the phone call at the proper endpoint. In certain embodiments, calls that would typically be routed to PSAP equipment are routed to non-standard PSAP devices such as a cellular telephone operable to receive text messages. | 07-01-2010 |
20100195805 | SYSTEM AND METHOD FOR IDENTIFYING E-911 CALLS AND NOTIFYING FAMILY MEMBERS/FRIENDS OF THE CALLER - In one embodiment of the present invention, a method and system may be provided for providing notification that an emergency call is being placed. The system and method includes identifying a telephone call as being an emergency call, identifying a calling party of the telephone call, locating a notification list associated with the identified calling party, and sending a notification to members on the notification list. | 08-05-2010 |
20100215153 | SYSTEM AND METHOD FOR ESTABLISHING PRE-STORED EMERGENCY MESSAGES - A system and method for assisting with calls to public safety answering points may include receiving emergency message data from a user, and, in response to receiving an emergency call request from the user at a telecommunications device, communicating the emergency message data in an audio format to a PSAP. | 08-26-2010 |
20100239074 | METHODS AND SYSTEMS FOR PROVIDING FOREIGN CALL BACK NUMBER COMPATIBILITY FOR VoIP E9-1-1 CALLS - Systems and methods provide foreign call back number compatibility. The systems and methods receive a local telephone number assigned to a subscriber, the subscriber having a non-local telephone number as the normal calling number of the subscriber. Furthermore, the systems and methods query a database with the local telephone number to obtain the non-local telephone number and to provide the non-local telephone number. In addition, systems and methods provide a foreign call back number compatibility database. The systems and methods receive a local telephone number assigned to a subscriber and a non-local telephone number comprising the normal calling number of the subscriber and saving the local number and the non-local number to a database. | 09-23-2010 |
20100246781 | SYSTEM AND METHOD FOR MANAGING EMERGENCY CALLS - A system and method for managing emergency calls are disclosed herein. The method includes receiving an emergency related call at a call center, and during the emergency related call, retrieving information related to i) a type of incident being reported, ii) a location of the incident being reported, and iii) a description of the incident being reported. A public safety answering point to notify of the incident is identified, where such identification is based upon at least some of the retrieved information. A database is searched for outgoing calls to the identified public safety answering point, and based upon results from the searching, a determination is made as to whether to contact the identified public safety answering point. | 09-30-2010 |
20100260325 | METHODS AND SYSTEMS TO IDENTIFY CODE HIERARCHY BIAS IN MEDICAL PRIORITY DISPATCH SYSTEMS - A system and method assists an emergency medical dispatcher in responding to emergency calls by generating a determinant level code. A computer implemented method to determine Code Hierarchy Bias generates a determinant level sub-code that can be stored and analyzed with the determinant level code to determine the nature of Code Hierarchy Bias, to reveal hidden signs, symptoms, and conditions, to improve the accuracy and usefulness of determinant level codes, and to tailor emergency medical response structure for a more efficient use of emergency response personnel and resources. | 10-14-2010 |
20100272242 | Voice over internet protocol (VolP) location based 911 conferencing - Voice Over Internet Protocol (VoIP) emergency calls to an Emergency Response Center (ERC) are handled through a VoIP conference bridge on a VoIP service provider's soft switch. The soft switch works with a VoIP positioning center (VPC) to obtain location information, which is compared against a PSAP database to find an initial best-appropriate PSAP for the location of the emergency caller. The PSAP is issued an Invite message to join the conference, establishing an emergency call. Third parties such as police, ambulance may be issued Invite messages to join the conference. Cold transfers are avoided by Inviting participants to join a single emergency conference rather than passing an emergency call from party to party (e.g., from PSAP to police to ambulance, etc.) The PSAP, other emergency responders, and even the initial VoIP emergency caller may leave and rejoin the VoIP conference without dropping the conference between the others. | 10-28-2010 |
20100278314 | METHOD AND APPARATUS FOR DISSEMENATING INFORMATION RELATING TO A LOCAL EMERGENCY CONDITION - A method for disseminating information relating to a local emergency condition includes: a) receiving an incoming message from a user device directed to a destination device within a emergency response organization; b) determining if the incoming message can be connected to the destination device without wait time; and c) sending an outgoing message to the user device if the incoming message cannot be connected without wait time. The outgoing message may provide a status report for the local emergency condition within a geographic area served by the emergency response organization and a guidance report with a response measure. A network node associated with the method may include an incoming message module for receiving the incoming message, a message handling module for determining if the incoming message can be connected to the destination device without wait time, and an outgoing message module for sending the outgoing message to the user device. | 11-04-2010 |
20100278315 | METHOD AND APPARATUS FOR DISSEMENATING INFORMATION RELATING TO A LOCAL EMERGENCY CONDITION - A method for disseminating information relating to a local emergency condition includes providing a user device with access to an outgoing announcement via a network node in a communication network, the outgoing announcement accessible via a non-emergency network address for a destination device of an information service organization that provides information service relating to local emergency conditions for a geographic area, the outgoing announcement providing information for a local emergency condition within the geographic area; receiving an incoming call originated by the user device and directed to the non-emergency network address, the network node and the user device being located within the predetermined geographic area; connecting the incoming call to the destination device; and routing the outgoing announcement from the destination device to the user device through the network node. A network node associated with the method may include an input module, a handling module, and an output module. | 11-04-2010 |
20100296634 | Systems, Methods, and Media for Connecting Emergency Communications - Systems, methods, and media for connecting emergency communications are provided. For example, the methods can include: receiving an emergency communication at a particular public safety answering point from a caller directed to the particular public safety answering point by a location-to-service system; creating a conference on a conference system in response to the particular public safety answering point accepting the emergency communication; selecting a particular call-taker of a plurality of call-takers; sending the particular call-taker an invitation to accept the emergency communication; in response to receiving an indication that the particular call-taker has accepted the emergency communication, connecting the selected call-taker to the conference; connecting the caller to the conference; determining the location of the caller; querying the location-to-service system to identify at least one particular emergency responder of a plurality of emergency responders; and connecting at least one of the at least one particular emergency responder to the conference. | 11-25-2010 |
20100322391 | PERSONAL IDENTIFICATION AND INTERACTIVE DEVICE FOR INTERNET-BASED TEXT AND VIDEO COMMUNICATION SERVICES - The present invention is directed to a method and device for assigning a telephone number to a browsing session and for providing physical location information to a public safety answering point in association with a web-based chat or relay session. | 12-23-2010 |
20100329433 | Method and system for enabling emergency calling from nomadic VoIP extension telephones - A method and system for handling calls to emergency telephone numbers by a VoIP telephone that is configured as an extension to a home telephone. The VoIP telephone is provided with a home telephone number that is different than the home telephone number. The location of the VoIP telephone is maintained in a caller ID location database and is regularly updated when necessary. Location updates are made at least when the VoIP telephone registers using a different IP address than was used for the most recent communication. The system is configured to enable the VoIP telephone to ring when a call is placed to the home telephone number. In addition, non-emergency calls from the VoIP telephone are accompanied by caller ID information associated with home telephone. In this way, VoIP telephones may be configured as extension telephones and used to make emergency calls, even when being used nomadically. | 12-30-2010 |
20110026687 | EMERGENCY 911 SERVICES WITH JUST-IN-TIME PROVISIONING FOR VOIP CUSTOMERS - A method enables VOIP customers to obtain emergency E911 services from a Public Switched Access Point (PSAP) via a service provider. The customer registers a calling device and at least one device location with the service provider for services. An E911 call to the service provider is initiated by the customer without a real telephone number. A signaling message to the service provider includes the customer device name and address. The service provider accesses a local database in which the customer is registered. Using the device name, the service provider identifies the customer account having an associated updated location. An available telephone number is selected by the service provider and associated with the location to create and store a location-telephone number for the customer. The created location-telephone number is just-in-time provisioned in a positioning center, prior to release of the call. After confirmation, the service provider receives an address or telephone number from the positioning center for delivering the call to a proper PSAP. | 02-03-2011 |
20110058658 | EMERGENCY CALLS IN INTERNET PROTOCOL MULTIMEDIA SUBSYSTEM (IMS) OVER EVOLVED PACKET CORE (EPC) NETWORKS - A device receives an emergency call invite generated by a user device associated with an Internet protocol (IP) multimedia subsystem (IMS) media gateway, and forwards the emergency call invite to a location resource function/route determination function (LRF/RDF) device for determining public safety answering point (PSAP) routing information. The device receives, from the LRF/RDF device, the PSAP routing information based on the emergency call invite, and routes the emergency call invite to a particular PSAP based on the PSAP routing information. If the emergency call invite is routed to a legacy PSAP, the emergency call is routed to the legacy PSAP via legacy mobile switching center (MSC) direct trunks. If the emergency call invite is routed to an IP PSAP, the emergency call is routed to the IP PSAP via an IP connection. | 03-10-2011 |
20110058659 | Emergency communications system - Emergency communications system with a master data storage and retrieval center, a subscriber data base, a software program that stores contact information of subscribers and links the contact information with predetermined additional subscribers for automatic sending and receiving during an emergency situation, and the software program including connection to and use of telephone, cell phone, email, SMS text messaging, fax, Internet web, micro blog and other electronic messaging devices. A preferred embodiment includes the subscribers pay into the emergency communications system service and provide user account information. | 03-10-2011 |
20110064204 | STROKE DIAGNOSTIC AND INTERVENTION TOOL FOR EMERGENCY DISPATCH - A system and method to assist an emergency medical dispatcher in responding to emergency calls. A computer implemented emergency dispatch protocol includes interrogatories for a dispatcher to ask a caller to generate an appropriate response. A diagnostic tool is provided to diagnosis as to whether a patient has likely suffered a stroke. The diagnostic tool determines whether the patient has likely suffered a stroke based on caller-relayed information about the patient. The diagnostic tool can be launched automatically by the emergency dispatch protocol, or manually by a dispatcher. The diagnostic tool presents a user interface that provides, among other things, instructions, questions, and input fields. | 03-17-2011 |
20110064205 | EMERGENCY TEXT COMMUNICATIONS - A system includes one or more devices connected to or within one of a group of emergency services networks. The one or more devices may generate a text message that includes information identifying a user device, information identifying a geographic location of the user device, and information identifying a particular emergency services network of the group of emergency services networks; establish, based on the text message, a text-based communication session between the user device and a call taker device within the particular emergency services network; store session information regarding the text-based communication session; receive a subsequent text message; and transmit the subsequent text message to the call taker device based on the session information. | 03-17-2011 |
20110142207 | METHOD AND APPARATUS FOR NOTIFYING EMERGENCY RESPONSE ORGANIZATION OF EMERGENCY MESSAGE CLUSTER - A method for notifying an emergency response organization of an emergency message cluster may include: a) detecting emergency messages directed to a first emergency response organization during a time window; b) detecting an emergency message cluster to the first emergency response organization at least in part by determining a quantity of emergency messages detected during the first time window exceeds a threshold value; and c) sending a notification message to a second emergency response organization in response to detecting the emergency message cluster. A network node associated with the method may include a switching module for handling the emergency messages in normal fashion, a message detecting logic for detecting emergency messages to the first emergency response organization, a cluster detecting logic for detecting the emergency message cluster, and an output module for sending the notification message. | 06-16-2011 |
20110222670 | ALERTING SYSTEM AND A METHOD OF ALERTING DESIGNATED PARTIES - An alerting system is disclosed including in one embodiment: (1) a detection system configured to identify an initiated emergency call, identify a calling device initiating the emergency call and generate a detection message that identifies the calling device, the detection system implemented at central office equipment of a telephone company, (2) a determining system configured to receive the detection message, confirm if the calling device is registered with an alerting service and generate a confirmation message when the calling device is registered, the determining system configured to uniquely correspond with the telephone company and (3) a notification system configured to receive the confirmation message, determine parties associated with the calling device and contact the parties with a notification message, the notification message limited to information obtained concurrent with or before occurrence of the emergency call, the determining system and the notification system independent of the telephone company. | 09-15-2011 |
20110228911 | METHOD FOR DETERMINING TERMINATION OF AN EMERGENCY SERVICE CALL - A method for determining termination of an emergency service call; the emergency service call being connected with an emergency service answering entity in an emergency service network employing a locating unit for ascertaining a geographic origin for the emergency service call; the method including: (a) presenting a query signal from the emergency service answering entity during the emergency service call soliciting a responsive signal from the locating unit relating to the geographic origin; (b) if the query signal relating to the geographic origin is received by the locating unit, considering that the emergency service call is not terminated; and (c) if no query signal relating to the geographic origin is received by the locating unit, considering that the emergency service call is terminated. | 09-22-2011 |
20110228912 | METHOD OF PROVIDING 911 SERVICE TO A PRIVATE BRANCH EXCHANGE - A method of providing 911 service to a private branch exchange, includes grouping a plurality of private telephone numbers into a set. An outgoing telephone line for a 911 call is assigned to the set. A location information for the outgoing telephone line is input into a location database. | 09-22-2011 |
20110255670 | EMERGENCY RESPONDER REPLY SYSTEM AND RELATED METHODS - An emergency responder reply system (ERRS) and method are disclosed that minimize, and in many instances eliminate, the delays frequently associated with responding to emergency and other events requiring response services. In one embodiment, a method includes receiving a telephonic response from a responder to a dispatch for services; obtaining information about the responder from which a telephonic response has been received; and providing the information via an Internet-based web portal. | 10-20-2011 |
20120045039 | Mobile Automatic Location Identification (ALI) for first responders - Automatic Location Indication (ALI) data is digitally transferred from a Public Safety Answering Point (PSAP) to a first responder via a web site accessed by the first responder. The web site lists each live E911 call within their jurisdiction, and appends the caller's ALI and/or other location data relative to each call. Preferably the first responders (e.g., police car, paramedic, ambulance, fire truck, etc.) can view not only the emergency caller's information for those E911 calls that they are responding to, but also information about other emergency callers that other first responders are responding to. This facilitates the actual response to individual emergency calls as well as the overall management of multiple responders to multiple emergency calls. | 02-23-2012 |
20120087482 | Method Of Providing An Emergency Call Center - Once an emergency button is activated, a signal would go directly to an emergency call center. A worker at the call center will identify via a GPS program, the exact location of the call, and immediately search out the nearest 911 operator. The call center operator will instantly connect to the 911 operator and stay of the call. The emergency call center will become a back up for the 911 system by recording in both speech and text. The user is not required to dial 911, and may use voice activation, which removes the physical input action required to call for assistance and location information while under attack or other distress. In addition, images of the emergency situation are automatically submitted to a security-monitoring agency. | 04-12-2012 |
20120099712 | Computer-Based Method of Generating a Unique Non-Repeating Sequence Number - The present invention is a method and system for generating a unique, non-repeating, and sequential number. Specifically, the invention is a computer-aided system, method, and product that generates a unique, non-repeating, and non-overlapping sequence number for emergency medical services providers that is independent of the initial provider. The numbering system allows emergency medical service providers to continue to use their existing incident report generating system, but provides them with a unique incident number to connect to the report that does not overlap with other unique incident numbers generated by other emergency medical service providers. | 04-26-2012 |
20120170719 | Voice-Over-IP (VoIP) systems, components and methods for providing enhanced location information to emergency responders to respond to emergency calls - Disclosed are systems and techniques for identifying VoIP phone connector locations whereby an emergency call request can be specifically located on a VoIP phone network. This system addresses prior-art shortcomings in which the location information is attempted to be tracked with identification information stored in VoIP phones, or in which databases of location information are created relative to MAC addresses of component pieces of the VoIP phone network (such as the VoIP phones themselves, data switches, or LAN routers) in that the VoIP phone connectors are fixedly mounted in buildings and their locations can be more reliably fixed and maintained. Further described are methods for establishing databases of location and/or caller information associated with these VoIP phone connectors. Still further described are VoIP phone server embodiments that enable the location and/or caller information to be determined according to the associated VoIP phone connectors and for that information to be transmitted both to public safety access points and to campus security networks, and for emergency calls to be bridged both to public safety access points and to campus security networks. | 07-05-2012 |
20120170720 | Voice-Over-IP (VoIP) systems, components and methods for providing enhanced location information to emergency responders to respond to emergency calls - Disclosed are systems and techniques for identifying VoIP phone connector locations whereby an emergency call request can be specifically located on a VoIP phone network. This system addresses prior-art shortcomings in which the location information is attempted to be tracked with identification information stored in VoIP phones, or in which databases of location information are created relative to MAC addresses of component pieces of the VoIP phone network (such as the VoIP phones themselves, data switches, or LAN routers) Further described are VoIP phone server embodiments that enable the location and/or caller information to be determined according to the associated VoIP phone connectors and for that information to be transmitted both to public safety access points and to campus security networks, and for emergency calls to be bridged both to public safety access points and to campus security networks. | 07-05-2012 |
20120183128 | MENINGITIS DIAGNOSTIC AND INTERVENTION TOOL FOR EMERGENCY DISPATCH - Systems and methods to assist an emergency medical dispatcher in responding to emergency calls are disclosed. A computer-implemented emergency dispatch protocol is provided that includes interrogatories for a dispatcher to ask a caller to generate an appropriate response. A diagnostic tool is provided to aid a dispatcher in determining a likelihood that the patient has meningitis. The diagnostic tool determines a likelihood that the patient has meningitis based on caller-relayed information concerning the caller's observations of the patient. The diagnostic tool can be launched automatically by the emergency dispatch protocol, or manually, as desired by a dispatcher. The diagnostic tool presents a user interface that may provide, among other things, questions to guide the caller in identifying signs and symptoms that the patient has meningitis and input components associated with the questions. | 07-19-2012 |
20120189107 | Enhanced E911 Network Access for a Call Center Using Session Initiation Protocol (SIP) Messaging - A switched emergency call (e.g., a 911 call, an alarm company call) forwarded by a telematics call center is converted into a session initiation protocol (SIP) packetized phone call at the call center, and routed over an IP network, for presentation to an emergency services gateway, which connects to a selective router via dedicated circuits, gaining full access to the Enhanced 911 network. This provides a PSAP receiving a call from a telematics call center or other call center with all features available in an Enhanced 911 network, e.g., callback number of the 911 caller, and location of the 911 caller. Location of the caller is provided using a VoIP positioning center (VPC), queried from the call center. In this way, the switched emergency call is converted into a SIP packetized phone call and routed without further passage through the public switched telephone network (PSTN). | 07-26-2012 |
20120207286 | ANTI-SOCIAL PROTOCOL FOR EMERGENCY DISPATCH - Systems and methods are provided to guide an emergency dispatcher in responding to emergency calls involving a hate crime or other anti-social behavior. The systems and methods can include an emergency police dispatch protocol configured to facilitate uniform and consistent gathering of information about an incident being reported. The emergency police dispatch protocol includes one or more dispatch protocols configured for particular incidents or emergency situations, such as to aid the dispatcher in processing calls relating to anti-social behavior. The emergency police dispatch protocol presents a pre-scripted interrogation, including preprogrammed inquiries for a dispatcher to ask the caller. The pre-scripted interrogation of the dispatch protocol facilitates uniform and consistent gathering of information relating to hate crimes and other anti-social behavior. The information gathered can be stored and/or processed to determine a determinant value corresponding to an appropriate emergency dispatch response. | 08-16-2012 |
20120237002 | TRIGGERING A 911 VOICE CALL FROM A NON-VOICE MESSAGE - A voice based emergency call, such as a call to 911, is provided to a public safety answering point (PSAP) triggered from a non-voice based emergency call. When a non-voice based call is sent to a PSAP that does not accept non-voice based calls, upon determining that the PSAP can not handle non-voice based calls, the communication network is utilized to establish a voice based call with the PSAP. | 09-20-2012 |
20120237003 | EMERGENCY NUMBER INTEGRATED INFORMATION ASSIMILATION DEVICE - An information transponding device in communication with an emergency number answering point, an ALI database and a remote storage device. The information transponding device receives ANI information from the emergency number answering point and accesses corresponding information in the ALI database and the remote storage device and assimilates the information into a readable format utilized at the emergency number answering point and transmits to the readable format to the emergency number answering point. The detailed information is updated and modified by authorized users via a secure Web portal on the World Wide Web. An automatic notification device automatically informs predetermined contacts that an emergency number was dialed from a particular line. | 09-20-2012 |
20120250833 | Delivery of Alarm System Event Data and Audio Over Hybrid Networks - Delivery of alarm system event data and audio over hybrid networks is described. In one embodiment, delivering alarm system event data includes detecting an alarm event and communicating alarm event data to a message processing gateway, evaluating service parameters of the alarm system and conditions of the alarm event data, forwarding the alarm event data and a voice channel code to a telecommunications switch, and opening a voice channel between the telecommunications switch and a central alarm monitoring station. In other aspects, delivering alarm system event data and connecting a voice channel further includes determining whether the voice channel remains open, forwarding a routing code to the alarm system, opening a voice channel between the alarm system and the telecommunications switch, and bridging the voice channel between the telecommunications switch and the central alarm monitoring station and the voice channel between the alarm system and the telecommunications switch. | 10-04-2012 |
20120250834 | DELIVERY OF ALARM SYSTEM EVENT DATA AND AUDIO - Delivery of alarm system event data and audio. In certain aspects, a method for delivery of alarm system event data is described, including communicating alarm event data from an alarm system to a private telecommunications switch. In turn, the alarm event data may be communicated to a message processing gateway. The message processing gateway evaluates service parameters of the alarm system and, in certain cases, instructs the private telecommunications switch to contact a central alarm monitoring station if certain service parameters are met. In additional aspects, private telecommunications switch opens a voice channel between the private telecommunications switch and the central alarm monitoring station and communicates the alarm event data. Additionally, in response to a determination that a voice channel between the private telecommunications switch and the central alarm monitoring station remains open, the private telecommunications switch may also bridge the voice channel to the alarm system. | 10-04-2012 |
20120250835 | Method and System for Verifying the Status of 911 Emergency Telephone Services - A method and system allow a subscriber to test emergency 911 telephone services routed from the subscriber's location over a network to a response center. An alternative dialing code (*911) is provided for testing, and when a call placed by a subscriber to the alternative dialing code is received in the network, the network identifies the response center to which a 911 call placed from the subscriber's location is routed. An answering device is provided with status information with respect to the identified response center, and calls placed by the subscriber to the alternative dialing code are routed to the answering device, whereby when a subscriber places a call to the alternative dialing code, the answering device will supply the subscriber with status information with respect to the identified response center that receives a 911 call from the subscriber's location. | 10-04-2012 |
20120263280 | CALL CENTER SYSTEM WITH GRAPHICAL USER INTERFACE AND METHOD OF OPERATION THEREOF - A method of operation of a call center system includes: providing an operator console having a display; instantiating an activation button, on the display of the operator console, including: coloring an activity frame around the activation button, selecting a selected network in the activation button, and presenting an inbound call window on the activation button; and activating a transmitting icon includes establishing a contextual awareness of interactive data elements and operational actions. | 10-18-2012 |
20130070909 | System and Method for Electronic Message Notification - A system includes an interface to receive a signal associated with a call from a first communication device to a second communication device. The system also includes a call suspension mechanism to suspend the call. The system further includes a call disposition engine to send an electronic mail message associated with the suspended call to a device identified by a subscriber address. | 03-21-2013 |
20130077766 | METHOD AND APPARATUS FOR ROUTING EMERGENCY CALLS USING INFORMATION OBTAINED FROM MULTIPLE SYSTEMS - In an emergency response system, a first set of information is used to determine (i) a first set of operator positions to whom an emergency call can be sent and (ii) an identify of a first operator identifier for each operator position in the first set of operator positions based on a set of rules. The first operator identifier for each operator position in the first set of operator positions is mapped with a second operator identifier known to a second system. A subset of the first set of operator positions is determined based on the set of rules using real-time operator information obtained from the second system associated with each of the second operator identifiers. The real-time operator information is different from the first set of information. The emergency call is routed to at least one operator position in the second set of operator positions. | 03-28-2013 |
20130108028 | Teletypewriter (TTY) for Communicating Pre-Stored Emergency Messages to Public Safety Answering Points (PSAPS) | 05-02-2013 |
20130136241 | Temporary callback system for emergency calls and methods thereof - The present disclosure relates to emergency services and more particularly, to a temporary callback system for emergency calls and methods thereof. In one illustrative embodiment, the system can include a private branch exchange (PBX) or other processing device having a pool of callback identities. When an emergency call is made, a callback identity can be temporarily assigned to the device making the call. The callback identity can provide insurance that the call is maintained. If the call between the device and answering point becomes abandoned or disconnected, the callback identity can be used to re-establish the connection. The callback identity can be released when cleared by the answering point or when a time limit expires. After being released, the callback identity can be made available to other devices that wish to make emergency calls. | 05-30-2013 |
20130142316 | Methods, Systems, and Products for Processing Emergency Communications - Methods, systems, and products process an emergency communication. A profile is queried for a code received during the emergency communication. If the code matches the profile, then the emergency communication is blocked. | 06-06-2013 |
20130148790 | SYSTEM AND METHOD FOR PROVIDING EMERGENCY NOTIFICATION SERVICES VIA ENHANCED DIRECTORY ASSISTANCE - An enhanced directory assistance system includes a database for storing at least one subscriber emergency profile. The subscriber emergency profile has one or more instructions to be carried out in the case of an emergency and also has an identifier for identifying a mobile device of a corresponding subscriber. An operator terminal receives an incoming communication from one or more callers from the mobile device of the subscriber, such that when the communication is received, the operator terminal recalls the subscriber emergency profile and carries out the one or more instructions. | 06-13-2013 |
20130188783 | EMERGENCY TEXT COMMUNICATIONS - A system includes one or more devices connected to or within one of a group of emergency services networks. The one or more devices may generate a text message that includes information identifying a user device, information identifying a geographic location of the user device, and information identifying a particular emergency services network of the group of emergency services networks; establish, based on the text message, a text-based communication session between the user device and a call taker device within the particular emergency services network; store session information regarding the text-based communication session; receive a subsequent text message; and transmit the subsequent text message to the call taker device based on the session information. | 07-25-2013 |
20130251115 | Voice-over-IP (VoIP) systems, components and methods for providing enhanced location information to emergency responders to respond to emergency calls - Disclosed are systems and techniques for identifying VoIP phone connector locations whereby an emergency call request can be specifically located on a VoIP phone network. This system addresses prior-art shortcomings in which the location information is attempted to be tracked with identification information stored in VoIP phones, or in which databases of location information are created relative to MAC addresses of component pieces of the VoIP phone network (such as the VoIP phones themselves, data switches, or LAN routers) in that the VoIP phone connectors are fixedly mounted in buildings and their locations can be more reliably fixed and maintained. Further described are methods for establishing databases of location and/or caller information associated with these VoIP phone connectors. Still further described are VoIP phone server embodiments that enable the location and/or caller information to be determined according to the associated VoIP phone connectors and for that information to be transmitted both to public safety access points and to campus security networks, and for emergency calls to be bridged both to public safety access points and to campus security networks. | 09-26-2013 |
20130308762 | SYSTEM AND METHOD FOR DETERMINING A RESPONSIBLE SERVICE AREA FOR A SERVICE REQUEST CALL - A method for determining a responsible service area for a service request call, the service request call including a civic address indicating locus of origin of the service request call, includes: (a) accessing a geographic information system database relating to the locus of origin to identify a street line segment containing the civic address; (b) determining whether the street line segment is wholly contained within any polygon; (c) when the street line segment is wholly contained within a respective polygon, presenting the respective polygon as the responsible service area; and (d) when the street line segment is not wholly contained within the respective polygon, (1) recording a data deficiency identifying the non-containment as a polygon-segment error, (2) determining an estimated locus of the civic, address on the street line segment in a resulting polygon containing the estimated locus, and (3) presenting the resulting polygon as the responsible service area. | 11-21-2013 |
20130315384 | HANDLING EMERGENCY SERVICE CALLS ORIGINATING FROM INTERNET TELEPHONY - A method and system for interfacing internet protocol-enabled emergency calls to a public 9-1-1 system are described. The method can include routing an emergency call originating from internet protocol telephony to a data network via a routing device which may include an identifier. The method can include transferring the routed emergency call to a predetermined public service answering point based on the identifier. | 11-28-2013 |
20130329864 | EMERGENCY ASSISTANCE CALLING FOR VOICE OVER IP COMMUNICATIONS SYSTEMS - In accordance with one aspect of the invention, a process for handling emergency calls from a caller in a voice over IP system is described. The process involves receiving a routing request message including a caller identifier and a callee identifier. The process also involves setting an emergency call flag active in response to the callee identifier matching an emergency call identifier pre-associated with the caller. The process further involves producing an emergency response center identifier in response to the emergency call identifier. The process also involves determining whether the caller identifier is associated with a pre-associated direct inward dialing (DID) identifier. The process further involves producing a direct inward dialing (DID) identifier for the caller by associating a temporary DID identifier with the caller identifier when the emergency call flag is active and it is determined that the caller has no pre-associated DID. The process also involves producing a routing message including the emergency response center identifier and the temporary DID identifier for receipt by a routing controller operable to cause a route to be established between the caller and the emergency response center. | 12-12-2013 |
20140003587 | Special Emergency Call Treatment Based on the Caller | 01-02-2014 |
20140056416 | METHOD OF PROVIDING 911 SERVICE TO A PRIVATE BRANCH EXCHANGE - A method of providing 911 service to a private branch exchange, includes grouping a plurality of private telephone numbers into a set. An outgoing telephone line for a 911 call is assigned to the set. A location information for the outgoing telephone line is input into a location database. | 02-27-2014 |
20140064462 | PANDEMIC PROTOCOL FOR EMERGENCY DISPATCH - Systems and methods are provided to guide an emergency dispatcher in responding to emergency calls involving a patient manifesting symptoms of a pandemic illness. The systems and methods may include an emergency dispatch protocol configured to facilitate uniform and consistent gathering of information concerning the emergency situation. The emergency medical dispatch protocol may include one or more dispatch protocols configured for particular emergency situations, such as to aid the dispatcher in processing calls relating to a pandemic illness (e.g., severe respiratory infection like influenza). The emergency dispatch protocol may present a pre-scripted interrogation, including preprogrammed inquiries for a dispatcher to ask the caller. The pre-scripted interrogation of the dispatch protocol facilitates uniform and consistent gathering of symptom information relating to a pandemic outbreak. The information may be received and stored and/or processed to determine a determinant value corresponding to an appropriate emergency dispatch response. | 03-06-2014 |
20140072111 | EMERGENCY 9-1-1 PORTAL AND APPLICATION - A computer aided prioritization (CAP) system may receive, from the emergency event reporter device, an emergency event including a priority selected from a set of event priorities and a type of event selected from a set of event types associated with the selected event priority; determine, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by a computer aided dispatch (CAD) system or a lower priority emergency event to be handled automatically by a computer aided event module (CAEM); and selectively route the emergency event report to at least one of the CAD system and the CAEM according to the determination. | 03-13-2014 |
20140079192 | ADAPTIVE SYSTEM WITH CALL CENTER AND TRUSTED NETWORK - A response center or other entity maintains in electronic storage records of trust relationships between parties. In an example method of operating a call center, personal profiles of clients of a service of the call center are maintained. At least some of the profiles include contact information for entities in trusted networks of the respective clients. An inquiry can be received from an inquiring party, inquiring whether a particular entity is trusted by a particular client. An electronic message is automatically sent to the inquiring part indicating whether or not the particular entity is trusted. In some implementations, entities may be assigned levels of trustedness. | 03-20-2014 |
20140140488 | SYSTEM AND METHOD FOR PROVIDING CONTINUED ANSWERING OF SPECIAL NUMBER CALLS WHEN A PRIMARY ANSWERING POSITION IS PERSISTENTLY BUSY - A method for providing continued answering of special number calls intended for delivery via a plurality of communication networks to a primary special number answering position when the primary special number answering position is persistently busy includes: (a) determining at least one pre-identified alternate special number answering position; (b) ascertaining that the primary special number answering position is persistently busy; and (c) directing each routing entity of each respective communication network of the plurality of communication networks to route calls intended for the primary special number answering position to at least one selected alternate special number answering position of the at least one pre-identified alternate special number answering position. | 05-22-2014 |
20140146951 | SYSTEM AND METHOD FOR PROVIDING CONTINUED ANSWERING OF SPECIAL NUMBER CALLS WHEN A PRIMARY ANSWERING POSITION IS ABANDONED - A method for providing continued answering of special number calls intended for delivery via a plurality of communication networks to a primary special number answering position when the primary special number answering position is abandoned includes: (a) determining at least one pre-identified alternate special number answering position; (b) ascertaining that the primary special number answering position is abandoned; and (c) directing each routing entity of each respective communication network of the plurality of communication networks to route calls intended for the primary special number answering position to at least one selected alternate special number answering position of the at least one pre-identified alternate special number answering position. | 05-29-2014 |
20140169534 | METHOD, APPARATUS, AND SYSTEM FOR PROVIDING REAL-TIME PSAP CALL ANALYSIS - Methods, apparatus, and systems are provided such that a Public Safety Answering Point (PSAP) may utilize a new model to handle Open Line emergency calls, including audio optimization, automation, analysis, and presentation. Embodiments of the present disclosure assist with the difficult task of identifying background noise while trying to listen and talk to a caller, and give the best possible audio from the caller to the emergency call-taker or dispatcher. More particularly, an audio stream is split into at least two instances, with a first instance being optimized for speech intelligibility and provided to a call-taker or dispatcher and a second instance being provided for background sound analysis. Accordingly, the new PSAP Open Line model may allow for significantly more efficient emergency assessment, location, and management of resources. | 06-19-2014 |
20140169535 | DELIVERY OF ALARM SYSTEM EVENT DATA AND AUDIO OVER HYBRID NETWORKS - Delivery of alarm system event data and audio over hybrid networks is described. In one embodiment, delivering alarm system event data includes detecting an alarm event and communicating alarm event data to a message processing gateway, evaluating service parameters of the alarm system and conditions of the alarm event data, forwarding the alarm event data and a voice channel code to a telecommunications switch, and opening a voice channel between the telecommunications switch and a central alarm monitoring station. In other aspects, delivering alarm system event data and connecting a voice channel further includes determining whether the voice channel remains open, forwarding a routing code to the alarm system, opening a voice channel between the alarm system and the telecommunications switch, and bridging the voice channel between the telecommunications switch and the central alarm monitoring station and the voice channel between the alarm system and the telecommunications switch. | 06-19-2014 |
20140177811 | SYSTEMS AND METHODS FOR COMMUNICATING WITH A CONTACT CENTER - System and methods for communicating with a contact center are disclosed. A method includes: receiving a first message from a user equipment (UE), wherein the first message is received via a first communications protocol; transmitting a second message to a computing device of a contact center, wherein the second message is transmitted via a second communications protocol and optionally includes location information for the UE; and receiving a reply message from the computing device of the contact center. | 06-26-2014 |
20140192964 | INTELLIGENT 911 SERVICE - A computer system manages emergency calls. The computer system receives an emergency call from a computing device along with a location of the computing device. The computer system determines that the location of the computing device is within a geographic area surrounding a location of a previously reported incident and sends a notification of the previously reported incident to the computer device. The computer system receives an indication from the computing device that the emergency call is related to the previously reported incident. Responsive to receiving the indication that the emergency call is related to the previously reported incident, the computer system handles the emergency call as a duplicative report of a known emergency. | 07-10-2014 |
20140205075 | Mobile Automatic Location Identification (ALI) for First Responders - Automatic Location Indication (ALI) data is digitally transferred from a Public Safety Answering Point (PSAP) to a first responder via a web site accessed by the first responder. The web site lists each live E911 call within their jurisdiction, and appends the caller's ALI and/or other location data relative to each call. Preferably the first responders (e.g., police car, paramedic, ambulance, fire truck, etc.) can view not only the emergency caller's information for those E911 calls that they are responding to, but also information about other emergency callers that other first responders are responding to. This facilitates the actual response to individual emergency calls as well as the overall management of multiple responders to multiple emergency calls. | 07-24-2014 |
20140211927 | ACTIVE ASSAILANT PROTOCOL FOR EMERGENCY DISPATCH - Systems and methods are provided to guide an emergency dispatcher in responding to emergency calls involving an active assailant. The systems and methods can include an emergency police dispatch protocol configured to facilitate rapid, uniform, and consistent handling of events involving active assailants. The emergency police dispatch protocol includes one or more dispatch protocols configured for particular incidents or emergency situations, such as to aid the dispatcher in processing calls relating to active assailants. The emergency police dispatch protocol presents a pre-scripted interrogation, including preprogrammed inquiries for a dispatcher to ask the caller. The pre-scripted interrogation of the dispatch protocol facilitates rapid, uniform, and consistent responses to incidents with active assailants. The dispatch protocol may facilitate deployment of responders as quickly as possible to active assailant events and update responders with information as it is gathered. | 07-31-2014 |
20140254773 | EMERGENCY CALLING TECHNIQUES - Embodiments of the invention provide systems and methods for handling emergency calls. According to one embodiment, handling an emergency call can comprise receiving an emergency call from a calling number, determining whether the calling number has been ported from an original geographic location to a new geographic location, determining a spatial location for the calling number based at least in part on whether the calling number has been ported, identifying a public safety system for handling the emergency call based on the determined spatial location for the calling number, and routing the emergency call to the identified public safety system. Identifying the public safety system for handling the emergency call can comprise using a point-in-polygon check of the determined spatial location for the calling number against known spatial boundaries for a plurality of public safety systems. | 09-11-2014 |
20140270098 | Methods and Systems for Storage and Retrieval of Originating Caller Location Information in an Emergency Services System - Methods and systems for the storage and retrieval of originating caller location information in an emergency services system are disclosed. Subscriber information from a telephone service provider is received by a NG-911 service provider, the subscriber information including a subscriber telephone number and an associated subscriber address. The service provider generates geo-spatial coordinates corresponding to said subscriber address and stores the subscriber information and the corresponding geo-spatial data in a geographic information system (GIS) database, indexed at least according to said subscriber telephone number. In response to a query from a PSAP relating to an emergency service call originating from the subscriber telephone number, the NG-911 service provider queries the GIS database for the originating telephone number and returns the geo-spatial coordinates and the associated subscriber address. | 09-18-2014 |
20140294161 | METHODS AND SYSTEMS FOR AUTOMATICALLY PROVIDING AN EMERGENCY SERVICE CALL HANDLER WITH CONTEXT SPECIFIC EMERGENCY SERVICE PROTOCOLS - Methods and systems for providing emergency services protocols to a emergency service call taker are disclosed herein. A public safety answering point receives an emergency service phone call from a caller. The caller is placed in voice communication with an emergency call handler. The system monitors the voice communication between the caller and the emergency call handler. In response to detecting one or more known keyword in the voice communication, the system provides the emergency call handler with one or more defined protocols for guiding additional communications between the caller and the emergency call handler | 10-02-2014 |
20140301537 | SYSTEM AND METHOD FOR MANAGING REQUESTS FOR MEDICAL TRANSPORTATION - A call center for handling requests for medical transportation utilizes a system that assists a call center agent by automatically determining, or prompting the agent to ask for, all information needed to assess the level of service required and the effects of any applicable contractual provisions. The system captures information relating to the patient and the requested transportation, and applies service level rules representing the applicable regulatory requirements for medical transportation at the location of the patient to determine the required level of service based on the patient's condition and needs. The system further applies business rules representing the contractual provisions that are applicable to the requested transportation to determine responsibility for the cost of transportation, the authority of the requester to change the level of service or other aspects of the transportation, and the responsibility for the cost of transportation. | 10-09-2014 |
20140314213 | Method Of Notifying A Party Of An Emergency - An emergency notification system includes a first server for receiving a communication from a telecommunications network and for transmitting a message to a subscriber of the notification system. The system also includes a second server in communication with the first server, the second server for supplying the first server with information associated with a subscriber. | 10-23-2014 |
20140341358 | Unique Global Identifier Header for Minimizing Prank 911 Calls - A prank call server that performs 911 prank call filtering over a 911 emergency call system, prior to routing a 911 call to a PSAP. The inventive prank call server identifies prank calling devices, regardless of current service subscription, by retrieving and analyzing emergency call data pertaining to detected prank 911 calls. The prank call server assigns a unique global identifier to each 911 call detected on the 911 emergency call system. Unique global identifiers enable a PSAP to uniquely identify prank 911 calls that are identified thereon. A PSAP transmits a prank call signal and a relevant unique global identifier to the prank call server, for each prank 911 call that is detected. A prank call signal/unique global identifier combination triggers the prank call server to store all available call data for a referenced prank 911 call in to a prank call database, for subsequent prank call filtering analysis. | 11-20-2014 |
20150023477 | Extended Efficient Usage of Emergency Services Keys - An emergency services key (e.g., ESQK or ESRK) is guaranteed to be available from a limited size ESQK pool. A plurality of ESQKs are grouped into a pool of emergency service keys “ESQK Pool ID”, each including anywhere from 1 to N number of ESQKs. Each ESQK preferably has a “Timestamp”, information relating to the specific emergency E911 call (“Call Data ID”), a guard timer, and an optional hold timer. The ESQK having a Call Data ID=“NULL”, and having the oldest Timestamp, is chosen for selection. If no such ESQK has both Call Data ID=NULL and the oldest Timestamp is found, then the ESQK with merely the oldest Timestamp is selected. The timestamp is reset to a current time plus a guard timer, or hold timer if desired. | 01-22-2015 |
20150023478 | SYSTEM AND METHOD FOR PROVIDING CONTINUED ANSWERING OF SPECIAL NUMBER CALLS WHEN A PRIMARY PSAP IS INCAPACITATED - A method for providing continued answering of special number calls intended for delivery via a plurality of communication networks to a special number answering position when a primary special number answering position is incapacitated includes: (a) determining at least one pre-identified alternate special number answering position; (b) ascertaining that the primary special number answering position is incapacitated; and (c) directing each routing entity of each respective communication network of said plurality of communication networks to route calls intended for said primary special number answering position to at least one selected alternate special number answering position of said at least one pre-identified alternate special number answering position; wherein once a particular situation has been begun to be handled by a selected alternate special number answering position, the situation remains as handled by the selected special number answering position even though the primary special number answering position may be reinstituted as operational. | 01-22-2015 |
20150071417 | Voice Over Internet Protocol (VOIP) E911 Metro Street Address Guide (MSAG) Validation - An overlay list of MSAG-valid addresses is created for use in lieu of (or in addition to) the lat/lon or postal address which otherwise would go with an E911 VoIP 911 call. This overlays the nation with a series of MSAG-addressed polygons, with center points identified in those polygons, and MSAG-valid addresses provided to the PSAPs for those centers, preferably along with the original latitude/longitude coordinates. | 03-12-2015 |
20150078536 | SYSTEM AND METHOD FOR MEDICAMENT STORAGE, DISPENSING, AND ADMINISTRATION - Various exemplary embodiments relate to a medicament storage case including: a case body securable to a wall; a door connected to the body; a sleeve to contain an epinephrine injector; a medicament lock including a hook, wherein the hook is positioned to engage the sleeve when in a first position and is positioned to disengage the sleeve when in a second position; an actuator including a solenoid, wherein the solenoid, upon activation, moves the hook from the first position to the second position; a microphone configured to receive first audio as input; a speaker configured to output second audio; a communication unit configured to provide Internet connectivity; a button; and a processor configured to: in response to pressing the button: establish communication between the local user and a remote site, receive an unlock message, and in response to receiving the unlock message, activate the solenoid to release of the sleeve. | 03-19-2015 |
20150085997 | ANSWERING OR RELEASING EMERGENCY CALLS FROM A MAP DISPLAY FOR AN EMERGENCY SERVICES PLATFORM - A method and system of emergency call management is provided. Emergency calls received at an emergency service platform (ESP) through one or more communication networks are associated with location information. The location information is identified to a map server through an i3 event logging protocol to be displayed on graphical map displays at operator positions. An operator of an operator position can then select a call from the graphical map display and an associated responder client will request that the emergency call be routed by the ESP to the operator or a secondary responder agency. The operator position are associated with a public safety access point (PSAP) associated with the incoming emergency calls. | 03-26-2015 |
20150092928 | EMERGENCY INCIDENT CATEGORIZATION AND ALERTING - A method and system for identifying and addressing community issues that burden the emergency response system, the method including receiving an electronic report for an incident, matching a person or location identifier from the electronic report with patient-centric data from a database, and providing an alert to a specialized caregiver if the identity or incident matches a list of frequent or high priority emergency service users. | 04-02-2015 |
20150098553 | System And Method For Providing Alerts - A method and system for generating real-time or near real-time alerts is disclosed, the method and system related to emergency events. Particularly, the method and system generate alerts to a user that may be filtered based on a type of emergency event, such as a crime-based event or a fire-based event, and/or a location of the emergency event, such as an event within a desired geographic radius. | 04-09-2015 |
20150098554 | ENABLING LOCATION DETERMINATION OF USER DEVICE ORIGINATING EMERGENCY SERVICE CALL - A method is provided for processing emergency service calls from a user device to a PSAP, the user device having an associated line number and being configured to originate calls from fixed and mobile access networks. The method includes determining whether a call from the user device originates from a home location in a fixed access network. When the call is determined to have originated from the home location in the fixed access network, the call is routed to the PSAP, where a location of the user device is determined based on the Automatic Number Identification (ANI) included in signaling associated with the call. When the call is determined not to have originated from the home location in the fixed access network, adding pseudo-ANI to signaling associated with the call and routing the call to the PSAP, where the location of the user device is determined based on the pANI. | 04-09-2015 |
20150103982 | METHODS AND SYSTEMS FOR AUTOMATICALLY PROVIDING AN EMERGENCY SERVICE CALL HANDLER WITH CONTEXT SPECIFIC EMERGENCY SERVICE PROTOCOLS - Computer media and methods for providing emergency services protocols to an emergency service call taker are disclosed herein. A public safety answering point receives an emergency service phone call from a caller. The caller is placed in voice communication with an emergency call handler. The system monitors the voice communication between the caller and the emergency call handler. In response to detecting one or more known keyword in the voice communication, the system provides the emergency call handler with one or more defined protocols for guiding additional communications between the caller and the emergency call handler | 04-16-2015 |
20150110254 | Methods and Systems for Storage and Retrieval of Originating Caller Location Information in an Emergency Services System - Methods and systems for the storage and retrieval of originating caller location information in an emergency services system are disclosed. Subscriber information from a telephone service provider is received by a NG-911 service provider, the subscriber information including a subscriber telephone number and an associated subscriber address. The service provider generates geo-spatial coordinates corresponding to said subscriber address and stores the subscriber information and the corresponding geo-spatial data in a geographic information system (GIS) database, indexed at least according to said subscriber telephone number. In response to a query from a PSAP relating to an emergency service call originating from the subscriber telephone number, the NG-911 service provider queries the GIS database for the originating telephone number and returns the geo-spatial coordinates and the associated subscriber address. | 04-23-2015 |
20150110255 | EMERGENCY MOBILE NOTIFICATION HANDLING - Systems and methods for handling emergency notification messages such as Commercial Mobile Alert System (CMAS) alerts. In an example scenario, a call center maintains personal profiles of a number of clients, including contact information for persons or other entities designated by the clients to receive information about the clients. The call center receives from a device associated with a particular client of the call center that the client's device has received a text-based emergency notification message. The call center notifies one or more of the designated entities. The notification may include the content of the emergency notification message, and may include an audio version of the notification message. An indication or the notification message may also be placed in a database accessible to one or more of the designated persons or entities. | 04-23-2015 |
20150381806 | COLLABORATIVE AND DISTRIBUTED EMERGENCY MULTIMEDIA DATA MANAGEMENT - Systems, apparatus, and methods for collaborative and distributed emergency multimedia data management are described. In one aspect, a system includes a packet data reception interface. The system further includes a rules engine coupled with the packet data reception interface and configured to select a processing profile for packet data received, the rules engine further configured to associate packet data received with stored packet data. The system also includes a policy engine coupled with the rules engine and configured to execute the processing profile for packet data received. | 12-31-2015 |
20160006870 | COMMUNITY SAFETY, SECURITY, AND HEALTH COMMUNICATION AND NOTIFICATION SYSTEM - A community safety system, comprising a notification management entity comprising one or more servers, the notification management entity is communicatively coupled to a one or more user devices and one or more administrator devices; a plurality of registered users, wherein each registered user of the plurality of registered users is associated with a user category of a set of user categories; the notification management entity maintaining a list of the plurality of registered users and each registered user's associated user category; and a community safety system application operating on each of the one or more user devices and the one or more administrator devices; wherein at least one of the one or more administrator devices is associated with a police department. | 01-07-2016 |
20160065748 | CALLING BACK A DEVICE THAT MADE A CALL - A device may receive a first call associated with a virtual phone number associated with a first user device and a second user device. The device may determine, and may store information indicating, that the first call was made using the first user device. The device may receive a second call directed to the virtual phone number and may determine whether the second call comprises a call back associated with the first call. The device may selectively send the second call to the first user device or to the first and second user devices based on determining whether the second call comprises the call back. The second call may be sent to the first and second user devices when the second call does not comprise the call back and may be sent to the first user device when the second call comprises the call back. | 03-03-2016 |
20160072960 | DISASTER RELIEF EVENT CALL FLAGGING - Embodiments of the invention relate to systems, methods, and computer program products for providing disaster relief event call flagging. The system, method, and computer program product are configured to create a disaster relief event associated with a plurality of customer accounts maintained by an entity, wherein the disaster relief event comprises one or more parameters that identify locations associated with the disaster relief event; create a temporary dialer file for use in contacting the plurality of customers in reference to the accounts, wherein the dialer file is based at least partially on the one or more parameters of the disaster relief event, and automatically suspend contact to one or more customers based at least partially in response to the telephone numbers of the one or more customer being excluded from the temporary dialer file. | 03-10-2016 |
20160100055 | METHOD OF PROVIDING 911 SERVICE TO A PRIVATE BRANCH EXCHANGE - A method of providing 911 service to a private branch exchange, includes grouping a plurality of private telephone numbers into a set. An outgoing telephone line for a 911 call is assigned to the set. Location information for the outgoing telephone line is input into a location database. | 04-07-2016 |
20160100056 | EMERGENCY SERVICES ROUTING PROXY CLUSTER MANAGEMENT - Systems and methods for clustering emergency services routing proxies are provided. The described features allow a group of ESRPs running as individual servers or a group of virtual servers, to be referenced using a single URI. In one implementation, an emergency services routing proxy device includes an emergency services routing proxy node configured to route a call to a downstream entity, the call received from an upstream entity. The device further includes a cluster manager configured to receive registration information from the emergency services routing proxy node, the registration information including a routing service identifier. The cluster manager may be further configured to identify the emergency services routing proxy node for call routing based on a comparison of an identifier included in the call with the routing service identifier. | 04-07-2016 |
20160173687 | Index of Suspicion Determination for Communications Request | 06-16-2016 |
20160173697 | METHOD, APPARATUS, AND COMPUTER-READABLE MEDIUM FOR AIDING EMERGENCY RESPONSE | 06-16-2016 |
20160182717 | No Responders Online | 06-23-2016 |
20160203817 | AUTOMATED VOICE-TO-REPORTING/MANAGEMENT SYSTEM AND METHOD FOR VOICE CALL-INS OF EVENTS/CRIMES | 07-14-2016 |
20160255197 | PROVIDING TO A PUBLIC-SAFETY ANSWERING POINT EMERGENCY INFORMATION ASSOCIATED WITH AN EMERGENCY CALL | 09-01-2016 |
20180027115 | EMERGENCY SERVICES ROUTING PROXY CLUSTER MANAGEMENT | 01-25-2018 |
20190149661 | EMERGENCY 9-1-1 PORTAL AND APPLICATION | 05-16-2019 |