Top Inventors for class "Telephonic communications" |
Rank | Inventor's name | Country | City/State | Last publication | # of patent apps in this class |
1 | Robert C. Steiner | US | Broomfield, CO | Dec 29, 2016 / 20160381224 - BITMAPS FOR NEXT GENERATION CONTACT CENTER | 37 |
2 | Herbert Willi Artur Ristock | US | Walnut Creek, CA | Jun 07, 2018 / 20180159983 - SYSTEM AND METHOD FOR DYNAMIC CALL DIVERSION | 34 |
3 | At&t Intellectual Property I, L.p. | US | Atlanta, GA | Aug 08, 2013 / 20130205392 - METHOD AND SYSTEM FOR CONTENT DISTRIBUTION NETWORK SECURITY | 32 |
4 | Peeyush Jaiswal | US | Boca Raton, FL | Jan 06, 2022 / 20220006812 - SYSTEM TO CONTROL ACCESS TO WEB RESOURCES BASED ON AN INTERNET OF THINGS AUTHORIZATION MECHANISM | 29 |
5 | Douglas Brown | US | Austin, TX | Sep 14, 2017 / 20170264744 - SYSTEM AND METHODS FOR ANALYZING MULTICHANNEL COMMUNICATIONS INCLUDING VOICE DATA | 29 |
6 | Tony Mccormack | IE | Galway | Jun 22, 2017 / 20170180554 - OPTIMAL RESOURCE AND CHANNEL SELECTION | 28 |
7 | Paul Roller Michaelis | US | Louisville, CO | Nov 17, 2016 / 20160337829 - NAVIGATIONAL AID FOR EMERGENCY RESPONSE PERSONNEL | 26 |
8 | Mehrad Yasrebi | US | Austin, TX | Jun 07, 2018 / 20180159986 - Methods, Systems, and Computer Readable Storage Devices for Adjusting the Use of Virtual Resources Providing Communication Services Based on Load | 26 |
9 | Christopher Danson | US | Austin, TX | Jun 07, 2018 / 20180159977 - OUTBOUND CUSTOMER INTERACTION PAIRING METHODS AND SYSTEMS | 26 |
10 | Kelly Conway | US | Lake Bluff, IL | Sep 14, 2017 / 20170264744 - SYSTEM AND METHODS FOR ANALYZING MULTICHANNEL COMMUNICATIONS INCLUDING VOICE DATA | 26 |
11 | Andrew D. Flockhart | US | Thornton, CO | Dec 29, 2016 / 20160381224 - BITMAPS FOR NEXT GENERATION CONTACT CENTER | 26 |
12 | James Jackson | US | Austin, TX | Dec 30, 2021 / 20210407272 - Cross-Reality Safety Service | 25 |
13 | Zia Chishti | US | Washington, DC | Sep 08, 2022 / 20220286557 - TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM | 25 |
14 | S. James P. Spottiswoode | US | Beverly Hills, CA | Jul 01, 2021 / 20210203783 - CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR) | 25 |
15 | Matthew J. Ranney | US | Oakland, CA | Dec 30, 2021 / 20210409362 - TELECOMMUNICATION AND MULTIMEDIA MANAGEMENT METHOD AND APPARATUS | 23 |
16 | Valentine C. Matula | US | Granville, OH | Sep 15, 2022 / 20220294904 - SYSTEM AND METHOD FOR CONTEXT AWARE AUDIO ENHANCEMENT | 23 |
17 | Thomas E. Katis | US | Jackson, WY | Dec 30, 2021 / 20210409362 - TELECOMMUNICATION AND MULTIMEDIA MANAGEMENT METHOD AND APPARATUS | 23 |
18 | Shmuel Shaffer | US | Palo Alto, CA | Sep 01, 2022 / 20220278969 - STORING INFORMATION WITHIN A ZERO-KNOWLEDGE DATA MANAGEMENT NETWORK | 22 |
19 | Gilad Odinak | US | Bellevue, WA | Jan 03, 2019 / 20190005763 - COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR PROXIMITY-BASED COMPUTER APPLICATION CONTROL | 22 |
20 | Robert R. Bushey | US | Cedar Park, TX | Oct 23, 2014 / 20140314228 - METHOD FOR DESIGNING AN AUTOMATED SPEECH RECOGNITION (ASR) INTERFACE FOR A CUSTOMER CALL CENTER | 21 |
21 | James T. Panttaja | US | Healdsburg, CA | Jun 14, 2012 / 20120148035 - TELECOMMUNICATION AND MULTIMEDIA MANAGEMENT METHOD AND APPARATUS | 20 |
22 | Shekhar Gupta | US | Overland Park, KS | Sep 04, 2014 / 20140247932 - SYSTEM AND METHOD FOR IMPLEMENTING DO-NOT-DISTURB DURING PLAYBACK OF MEDIA CONTENT | 20 |
23 | Mary G. Panttaja | US | Healdsburg, CA | Jun 14, 2012 / 20120148035 - TELECOMMUNICATION AND MULTIMEDIA MANAGEMENT METHOD AND APPARATUS | 20 |
24 | Neil O'Connor | IE | Galway | Dec 29, 2016 / 20160381091 - SYSTEM AND METHOD FOR MANAGING MULTI-MODAL COMMUNICATION SESSIONS | 20 |
25 | Yehuda Binder | IL | Hod Hasharon | Oct 14, 2021 / 20210316209 - PUZZLE WITH CONDUCTIVE PATH | 18 |
26 | Timothy R. Segall | US | Lexington, MA | Apr 14, 2016 / 20160105564 - METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH CALL PACING | 18 |
27 | Victor S. Moore | US | Lake City, FL | Jun 30, 2016 / 20160191649 - CONTENT CACHING WITH REMOTE CHARGING SERVICES IN A RADIO ACCESS NETWORK | 18 |
28 | Bernard Ku | US | Austin, TX | Sep 08, 2022 / 20220286485 - METHOD AND APPARATUS FOR PROVIDING MEDIA RESOURCES IN A COMMUNICATION NETWORK | 18 |
29 | Larry B. Pearson | US | San Antonio, TX | Nov 04, 2021 / 20210342177 - End-to-End Validation of Virtual Machines | 17 |
30 | Scott Faber | US | San Francisco, CA | Feb 18, 2016 / 20160050187 - METHODS AND APPARATUSES TO TRACK INFORMATION USING CALL SIGNALING MESSAGES | 17 |
31 | Vladimir Mezhibovsky | US | San Francisco, CA | Mar 03, 2016 / 20160065741 - SOCIAL MEDIA INTEGRATED AGENT ROUTING | 17 |
32 | Nikolay Korolev | US | Concord, CA | Apr 19, 2018 / 20180109680 - SYSTEM AND METHOD FOR ROUTING INTERACTIONS FOR A CONTACT CENTER BASED ON INTELLIGENT AND DYNAMIC ROUTING CONSIDERATIONS | 16 |
33 | David Gustafson | US | Lake Bluff, IL | Jun 07, 2018 / 20180159977 - OUTBOUND CUSTOMER INTERACTION PAIRING METHODS AND SYSTEMS | 16 |
34 | Edward Michael Silver | US | Atlanta, GA | Oct 01, 2015 / 20150281797 - Suggestive Content Based on Habit | 16 |
35 | Anup D. Karnalkar | US | Allen, TX | Mar 24, 2016 / 20160088138 - Method and Apparatus for Managing Communications | 15 |
36 | Vyacheslav Zhakov | US | Burlingame, CA | Jun 30, 2016 / 20160189558 - Learning Based on Simulations of Interactions of a Customer Contact Center | 14 |
37 | Naveen Narayan | US | Flower Mound, TX | Apr 28, 2016 / 20160118047 - METHOD AND SYSTEM FOR USING CONVERSATIONAL BIOMETRICS AND SPEAKER IDENTIFICATION/VERIFICATION TO FILTER VOICE STREAMS | 14 |
38 | Mukul Jain | US | San Jose, CA | Jul 16, 2015 / 20150201061 - AUTOMATICALLY PROVIDING PHONE NUMBERS VIEWED ON A DISPLAY SCREEN TO A DIALING INTERFACE OF A PHONE DEVICE | 14 |
39 | Peter J. Marsico | US | Chapel Hill, NC | Jan 07, 2016 / 20160005007 - METHODS AND SYSTEMS FOR USING SCANABLE CODES TO OBTAIN MAINTENANCE AND REMINDER SERVICES | 14 |
40 | Sean Van Der Linden | US | Berkeley, CA | Feb 18, 2016 / 20160050187 - METHODS AND APPARATUSES TO TRACK INFORMATION USING CALL SIGNALING MESSAGES | 14 |
41 | Douglas F. Reynolds | US | Austin, TX | Mar 17, 2016 / 20160080568 - VOICE OVER IP METHOD FOR DEVELOPING INTERACTIVE VOICE RESPONSE SYSTEM | 13 |
42 | John H. Yoakum | US | Cary, NC | Jul 07, 2022 / 20220217221 - INTERACTIVE CONTACT CENTER MENU TRAVERSAL VIA TEXT STREAM INTERACTION | 13 |
43 | Wendi L. Nusbickel | US | Boca Raton, FL | Mar 31, 2016 / 20160094507 - SOCIAL MEDIA BOT TO REPRESENTATIONAL STATE TRANSFER (REST) PROXY FOR DATA SYSTEMS | 13 |
44 | Joylee Kohler | US | Northglenn, CO | Jun 12, 2014 / 20140161248 - QUALIFIER SET CREATION FOR WORK ASSIGNMENT ENGINE | 13 |
45 | Ebbe Altberg | US | Mill Valley, CA | Feb 18, 2016 / 20160050187 - METHODS AND APPARATUSES TO TRACK INFORMATION USING CALL SIGNALING MESSAGES | 13 |
46 | Lisa Seacat Deluca | US | San Francisco, CA | Dec 27, 2018 / 20180374006 - DETERMINING PATHS OF SHOPPERS IN A SHOPPING VENUE | 13 |
47 | Rajesh Ramanathan | US | Redmond, WA | Sep 24, 2015 / 20150271020 - COLLABORATIVE CONFERENCE EXPERIENCE IMPROVEMENT | 12 |
48 | Marian Croak | US | Fair Haven, NJ | Jun 30, 2016 / 20160191706 - METHOD AND APPARATUS FOR PROVIDING SPECIAL CALL HANDLING FOR VALUED CUSTOMERS OF RETAILERS | 12 |
49 | David Skiba | US | Golden, CO | Jun 22, 2017 / 20170180554 - OPTIMAL RESOURCE AND CHANNEL SELECTION | 12 |
50 | Ron Hirson | US | San Francisco, CA | Feb 18, 2016 / 20160050187 - METHODS AND APPARATUSES TO TRACK INFORMATION USING CALL SIGNALING MESSAGES | 12 |
51 | Leon Portman | IL | Rishon Lezion | Feb 20, 2014 / 20140050309 - SYSTEM AND METHOD FOR REAL-TIME CUSTOMIZED AGENT TRAINING | 11 |
52 | David Gustafson | US | Lake Forest, IL | Oct 13, 2011 / 20110249811 - Method and System for Analyzing Separated Voice Data of a Telephonic Communication Between a Customer and a Contact Center by Applying a Psychological Behavioral Model Thereto | 11 |
53 | Chris Mairs | GB | Enfield | Mar 24, 2016 / 20160088452 - SYSTEMS AND METHODS OF CALL-BASED DATA COMMUNICATION | 11 |
54 | Manoj Sindhwani | US | Oak Hill, VA | Aug 04, 2022 / 20220247863 - SYSTEM AND METHOD FOR PLACING TELEPHONE CALLS USING A DISTRIBUTED VOICE APPLICATION EXECUTION SYSTEM ARCHITECTURE | 11 |
55 | M. Gregory Smith | US | Fairview, TX | Dec 09, 2021 / 20210385326 - PROVIDING ADDITIONAL INFORMATION TO CALLED PARTIES | 11 |
56 | Faith Mcgary | US | Bethlehem, PA | Sep 12, 2013 / 20130237195 - SYSTEM AND METHOD FOR PROVIDING MOBILE DEVICE SERVICES USING SMS COMMUNICATIONS | 11 |
57 | Gordon R. Brunson | US | Broomfield, CO | Aug 27, 2015 / 20150244812 - SYSTEM AND METHOD FOR BINDING A VIRTUAL DESKTOP INFRASTRUCTURE HOST AND MEDIA SOFT CLIENT TOGETHER | 11 |
58 | Rodney A. Thomson | US | Westminster, CO | Nov 12, 2015 / 20150326722 - CONTACT CENTER REPLAY | 11 |
59 | Ahmed Tewfik Bouzid | US | Mclean, VA | Jun 01, 2017 / 20170155766 - CALL CENTER BUILDER PLATFORM | 11 |
60 | Benjamin A. Knott | US | Round Rock, TX | Oct 23, 2014 / 20140314228 - METHOD FOR DESIGNING AN AUTOMATED SPEECH RECOGNITION (ASR) INTERFACE FOR A CUSTOMER CALL CENTER | 11 |
61 | Robert A. Koch | US | Norcross, GA | Jun 15, 2017 / 20170171385 - Methods, Systems, and Products for Processing Communications | 11 |
62 | Robert Pines | US | New York, NY | Jul 04, 2013 / 20130171977 - COMMUNICATION ASSISTANCE SYSTEM AND METHOD | 11 |
63 | Monica Rose Martino | US | Plano, TX | Dec 09, 2021 / 20210385326 - PROVIDING ADDITIONAL INFORMATION TO CALLED PARTIES | 11 |
64 | Jonathan Allan Arsenault | CA | Orleans | Jul 17, 2014 / 20140199978 - METHOD AND SYSTEM FOR PROCESSING CALLS IN AN ARCHITECTURE ALLOWING A TELEPHONY IDENTIFIER TO BE ASSOCIATED WITH A GROUP OF IDENTITIES | 11 |
65 | Vlad Vendrow | US | Redwood Shores, CA | Jun 15, 2017 / 20170171387 - TECHNIQUEST FOR BYPASSING CALL SCREENING IN A CALL MESSAGING SYSTEM | 10 |
66 | Koushik Chatterjee | US | Orlando, FL | Jan 28, 2016 / 20160028883 - System and Method for Anonymizing a Telephone Number | 10 |
67 | Nikolay Anisimov | US | Concord, CA | Jun 07, 2018 / 20180159981 - SYSTEM AND METHODS FOR SCHEDULING AND OPTIMIZING INBOUND CALL FLOW TO A CALL CENTER | 10 |
68 | Toshiyuki Omiya | JP | Tokyo | May 12, 2016 / 20160134753 - PERSONNEL ALLOCATION PLANNING DEVICE, METHOD AND PROGRAM | 10 |
69 | Bruce A. Sharpe | US | Aurora, CO | Oct 17, 2019 / 20190318283 - SYSTEM AND METHOD FOR ADAPTIVELY EXECUTING USER ROUTINES BASED ON USER INTERACTIONS | 10 |
70 | Timothy M. Price | US | Rockville, MD | Aug 04, 2022 / 20220247863 - SYSTEM AND METHOD FOR PLACING TELEPHONE CALLS USING A DISTRIBUTED VOICE APPLICATION EXECUTION SYSTEM ARCHITECTURE | 10 |
71 | David William Clark | CA | Carp | Jul 17, 2014 / 20140199978 - METHOD AND SYSTEM FOR PROCESSING CALLS IN AN ARCHITECTURE ALLOWING A TELEPHONY IDENTIFIER TO BE ASSOCIATED WITH A GROUP OF IDENTITIES | 10 |
72 | Roger Warford | US | Hoschton, GA | Sep 14, 2017 / 20170264744 - SYSTEM AND METHODS FOR ANALYZING MULTICHANNEL COMMUNICATIONS INCLUDING VOICE DATA | 10 |
73 | David E. Rondeau | US | Olathe, KS | May 19, 2016 / 20160142396 - End-to-End Trusted Communications Infrastructure | 10 |
74 | John Wolthuis | US | San Francisco, CA | Jun 30, 2022 / 20220210276 - SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE | 10 |
75 | Sarah Korth | US | Chicago, IL | Nov 05, 2015 / 20150319304 - System and Method for Processing Speech | 10 |
76 | Armstrong Soo | US | San Ramon, CA | May 18, 2017 / 20170142466 - SYSTEM AND METHOD TO DELIVER VIDEO CONTENT | 10 |
77 | Kevin V. Nguyen | US | Allen, TX | May 26, 2016 / 20160150077 - DELIVERING ADDITIONAL INFORMATION TO RECEIVING PARTIES FOR TEXT MESSAGING BASED CALLER ID | 10 |
78 | Vishal Dhawan | US | Centreville, VA | Aug 04, 2022 / 20220247863 - SYSTEM AND METHOD FOR PLACING TELEPHONE CALLS USING A DISTRIBUTED VOICE APPLICATION EXECUTION SYSTEM ARCHITECTURE | 10 |
79 | Linda Ann Roberts | US | Decatur, GA | Oct 01, 2015 / 20150281797 - Suggestive Content Based on Habit | 10 |
80 | Christopher Labrador | CA | Waterloo | Feb 25, 2016 / 20160057286 - Method of Joining a Conference Call | 10 |
81 | Stanislav V. Zgardovski | US | Concord, CA | Oct 13, 2016 / 20160301804 - SYSTEM AND METHODS FOR PREDICTING FUTURE AGENT READINESS FOR HANDLING AN INTERACTION IN A CALL CENTER | 10 |
82 | Oleksiy M. Kolomoyskyy | US | Moraga, CA | Oct 13, 2016 / 20160301804 - SYSTEM AND METHODS FOR PREDICTING FUTURE AGENT READINESS FOR HANDLING AN INTERACTION IN A CALL CENTER | 10 |
83 | Akihisa Kurashima | JP | Tokyo | Nov 14, 2013 / 20130304814 - INFORMATION PROCESSING DEVICE, INFORMATION PROCESSING METHOD AND NON-TRANSITORY STORAGE MEDIUM STORING INFORMATION PROCESSING PROGRAM | 9 |
84 | Robert Townsend | US | Mt. View, CA | Jan 22, 2015 / 20150023493 - LIMITING CONTACT IN A NETWORKED CONTACT CENTER ENVIRONMENT | 9 |
85 | John M. Martin | US | Austin, TX | Oct 23, 2014 / 20140314228 - METHOD FOR DESIGNING AN AUTOMATED SPEECH RECOGNITION (ASR) INTERFACE FOR A CUSTOMER CALL CENTER | 9 |
86 | Hossein Eslambolchi | US | Los Altos Hills, CA | Jan 28, 2016 / 20160029183 - Closed User Groups | 9 |
87 | Petr Makagon | US | San Francisco, CA | Jan 26, 2017 / 20170024190 - Automated Call Center Software Build Generator | 9 |
88 | George William Erhart | US | Loveland, CO | Dec 17, 2015 / 20150364134 - GEO-SPATIAL EVENT PROCESSING | 9 |
89 | Justin Mcnamara | US | Atlanta, GA | Dec 03, 2015 / 20150350127 - System and Method for Updating User Availability for Wireless Communication Applications | 9 |
90 | David Emerson | US | Overland Park, KS | Jun 09, 2016 / 20160165317 - Method and System for Providing a Content Notification for a Set-Top Box | 9 |
91 | Yevgeniy Petrovykh | US | Walnut Creek, CA | Dec 29, 2016 / 20160381223 - INTERACTION REQUEST PROCESSING ACCORDING TO CLIENT PRE-CONFIGURED SCHEDULE | 9 |
92 | Yigang Cai | US | Naperville, IL | Aug 11, 2022 / 20220256558 - SHARING OF RADIO RESOURCES BETWEEN MTC AND NON-MTC USING SHARING PATTERNS | 9 |
93 | John E. Moore, Jr. | US | Brownsburg, IN | Sep 12, 2019 / 20190279373 - OBJECT TRACKING WITH A HOLOGRAPHIC PROJECTION | 9 |
94 | George Erhart | US | Loveland, CO | Dec 29, 2016 / 20160379153 - COLLECTIVE DYNAMICS | 9 |
95 | Benjamin Anthony Knott | US | Round Rock, TX | Oct 23, 2014 / 20140314227 - SYSTEM AND METHOD FOR SPEECH-ENABLED CALL ROUTING | 9 |
96 | Jeffrey J. Clawson | US | Salt Lake City, UT | Jul 31, 2014 / 20140213212 - SYSTEM AND METHOD FOR TEXT MESSAGING FOR EMERGENCY RESPONSE | 9 |
97 | Gerhard Geldenbott | US | Seattle, WA | Jan 07, 2016 / 20160006869 - Unique Global Identifier Header for Minimizing Prank Emergency 911 Calls | 9 |
98 | David Joseph Skiba | US | Golden, CO | Dec 17, 2015 / 20150364134 - GEO-SPATIAL EVENT PROCESSING | 9 |
99 | Praphul Kumar | US | Falls Church, VA | Jun 01, 2017 / 20170155766 - CALL CENTER BUILDER PLATFORM | 9 |
100 | Kevin R. Colwell | US | Middleton, WI | Mar 31, 2022 / 20220103683 - SEMIAUTOMATED RELAY METHOD AND APPARATUS | 9 |