Patent application number | Description | Published |
20100172487 | Method and system for managing interactive communications campaign using a hold queue - A web-based hosted solution (a managed service or system) through which business entities create and manage communications campaigns, such as interactive campaigns that afford target recipients an opportunity to be connected to a call center. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons (on the service side) do not impair the connections that are being established and maintained to the agents. The managed service carries out a communications campaign on behalf of a client. A “campaign” refers to a series of calls to a contact list using one or more sub-campaigns. A sub-campaign associates a list of contacts, a script, and a timeframe. | 07-08-2010 |
20100172488 | Method and system for managing interactive communications campaign with reduced customer-to-agent connection latency - A web-based hosted solution (a managed service or system) through which business entities create and manage communications campaigns, such as interactive campaigns that afford target recipients an opportunity to be connected to a call center. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons (on the service side) do not impair the connections that are being established and maintained to the agents. The managed service carries out a communications campaign on behalf of a client. A “campaign” refers to a series of calls to a contact list using one or more sub-campaigns. A sub-campaign associates a list of contacts, a script, and a timeframe. | 07-08-2010 |
20130156178 | Method and system for managing interactive communications campaigns - A web-based solution through which business entities create and manage communications campaigns, such as campaigns that afford target recipients an opportunity to be connected to a third party call center. A web interface is provided to enable a business entity customer to create a set of one or more rules that, when triggered during the campaign, cause the solution to take certain control actions in real-time, based on campaign performance. Preferably, this campaign performance is measured indirectly, i.e. without requiring a direct connection to an on-premises call center ACD. The interface provides the business entity customer with a convenient and easy-to-use display that identifies any rule that has been (or may be getting ready to be) triggered, together with a then current status of the campaign. The system takes a control action (e.g., campaign suspension, adjusting an outbound call rate, or the like) when a customer-configurable rule is triggered. | 06-20-2013 |
20130223615 | Method and system for managing interactive communications campaign with reduced customer-to-agent connection latency - A web-based hosted solution through which business entities create and manage communications campaigns is described. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons do not impair the connections being established and maintained to the agents. | 08-29-2013 |
20130223616 | Method and system for managing interactive communications campaign using a hold queue - A web-based hosted solution through which business entities create and manage communications campaigns is described. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons do not impair the connections being established and maintained to the agents. | 08-29-2013 |
20140301542 | Managing interactive communications campaigns using a hold queue - A web-based hosted solution through which business entities create and manage communications campaigns is described. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons do not impair the connections being established and maintained to the agents. | 10-09-2014 |
20150036818 | Managing interactive communications campaigns with reduced customer-to-agent connection latency - A web-based hosted solution through which business entities create and manage communications campaigns is described. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons do not impair the connections being established and maintained to the agents. | 02-05-2015 |
20150215460 | Method and System for Managing Interactive Communications Campaigns - A web-based solution through which business entities create and manage communications campaigns, such as campaigns that afford target recipients an opportunity to be connected to a third party call center. A web interface is provided to enable a business entity customer to create a set of one or more rules that, when triggered during the campaign, cause the solution to take certain control actions in real-time, based on campaign performance. Preferably, this campaign performance is measured indirectly, i.e. without requiring a direct connection to an on-premises call center ACD. The interface provides the business entity customer with a convenient and easy-to-use display that identifies any rule that has been (or may be getting ready to be) triggered, together with a then current status of the campaign. The system takes a control action (e.g., campaign suspension, adjusting an outbound call rate, or the like) when a customer-configurable rule is triggered. | 07-30-2015 |
20160105560 | METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS - A web-based solution through which business entities create and manage communications campaigns, such as campaigns that afford target recipients an opportunity to be connected to a third party call center. A web interface is provided to enable a business entity customer to create a set of one or more rules that, when triggered during the campaign, cause the solution to take certain control actions in real-time, based on campaign performance. Preferably, this campaign performance is measured indirectly, i.e. without requiring a direct connection to an on-premises call center ACD. The interface provides the business entity customer with a convenient and easy-to-use display that identifies any rule that has been (or may be getting ready to be) triggered, together with a then current status of the campaign. The system takes a control action (e.g., campaign suspension, adjusting an outbound call rate, or the like) when a customer-configurable rule is triggered. | 04-14-2016 |
Patent application number | Description | Published |
20090161892 | Fetal communication system - A compact fetal sound system delivers high-fidelity sound to a fetus in utero through a miniature, abdominally mounted driver with a convex diaphragm. No gel is necessary at the interface between the diaphragm and the mother's abdomen. Digital signal processing shapes the frequency spectrum of the sound transmitted to the fetus, so that after traveling through the attenuative tissue of the expectant mother the desired volume of sound and frequency content reach the ears of the fetus. As the term of pregnancy progresses, the frequency shaping provided by the digital signal processing automatically varies to compensate for changes in uterine lining thickness and the like. Preferred embodiments also include a microphone attached to the abdomen of the mother and signal processing to correct for frequency and amplitude distortions of sound eminating from the womb. Embodiments also include an elastic belt to maintain the transducer and microphone against the abdomen. | 06-25-2009 |
20090314141 | Bicycle Lock/Wrench - Several embodiments are described which allow either the U-bar or the straight bar of a bicycle U-lock to act as the lever arm of a wrench which may be used to remove the wheel nuts of a bicycle. The invention allows bicyclists to carry a wheel nut wrench without adding any extra weight to the bicycle, since a U-lock is normally carried anyway. Having a wheel wrench facilitates emergency repairs such as changing tires. | 12-24-2009 |
20100308537 | Method and apparatud for nutrition education - A nutrition board game is disclosed with novel aspects that promote players learning various aspects of proper nutrition by playing the game. Both chance and knowledge contribute toward each player advancing in the game. In one aspect, nutrition-related questions must be answered to advance in the game. In another aspect different activities (such as eating a specific food, drinking water, or doing jumping jacks) are interspersed to accelerate learning. | 12-09-2010 |
20120005033 | Anonymous Mutual-Interest-Based Social Introduction System - An web-based anonymous mutual-interest-based social introduction system allows registered users to anonymously express interest in a friends or acquaintances by specifying the e-mail address and/or mobile phone number of each person of interest. Interest is recorded in a database and if a person in whom interest was expressed independently expresses a mutual interest, both parties are notified. In a preferred embodiment, users expressing interest may choose to have enticing clues sent to the person of interest to encourage him or her to register with the system and anonymously express interest in friends and/or acquaintances. Unlike typical dating websites, the present invention is meant to facilitate dating between persons who have met but not yet disclosed attraction to one another. | 01-05-2012 |
20120103540 | Window Treatment With Spatially Varied Transparency - A window treatment is disclosed that offers privacy while also allowing persons within a residence to look outside. The window treatment utilizes a fabric manufactured to have a transparency constant across its horizontal dimension, and varying across its vertical dimension. | 05-03-2012 |
20120303629 | SYSTEMS AND METHODS FOR ASSISTING PERSONS IN STORING AND RETRIEVING INFORMATION IN AN INFORMATION STORAGE SYSTEM - A system is disclosed for assisting users in storing and retrieving information in an information storage system. The system includes selection means for permitting a user to choose selected information to be stored; convening means for convening a tagging tribunal, the tagging tribunal providing a graphical aggregation of available tags and information nuggets that may be selected by a user to create an association between at least one selected tag or information nugget and the selected information based on the user's decision to create such an association; and linking means for creating an associative link between the at least one selected tag or information nugget and the selected information, the associative link being part of an associative network. | 11-29-2012 |
20150017613 | INTEGRATED HEALTH MEASUREMENT AND FOOD SERVICE SYSTEM - An infrared imaging service combined with a food service business serves to educate consumers about healthy eating and health in general, and provides viral marketing aspects to grow the food service business and associated healthcare practices. Customers at the food service business may scan a QR code located at a table or food counter, schedule a thermographic image on their smartphone, use an image downloaded to their smartphone ad a ticket to have their thermographic image taken, and be automatically e-mailed their thermographic image when it is taken. | 01-15-2015 |
20150100520 | Argument And Decision Optimizing Engine - A system is described for improving decision making for individuals, groups and organizations. The system enables participants to collaboratively provide informational statements as well as supporting and opposing arguments and share them and then rate them. The system visually facilitates participants prioritizing arguments, and allows participants to rate arguments on clarity, agreement, and relevance. The system includes multiple levels of authority, both inherent and topic-assignable, which enable posts to be made visible/invisible based on authority level and/or “need to know”. The system allows decision makers to increase the reach of participants in decisions while keeping the input and process manageable yielding better decisions. All posts, ratings, and edits of posts and ratings within the system are archived along with any reasons given, and archives are reviewable by users. | 04-09-2015 |
20150131788 | MULTI-PARTY CONVERSATION ANALYZER & LOGGER - In one aspect, the present invention facilitates the investigation of networks of criminals, by gathering associations between phone numbers, the names of persons reached at those phone numbers, and voice print data. In another aspect the invention automatically detects phone calls from a prison where the voiceprint of the person called matches the voiceprint of a past inmate. In another aspect the invention detects identity scams in prisons, by monitoring for known voice characteristics of likely imposters on phone calls made by prisoners. In another aspect, the invention automatically does speech-to-text conversion of phone numbers spoken within a predetermined time of detecting data indicative of a three-way call event while monitoring a phone call from a prison inmate. In another aspect, the invention automatically thwarts attempts of prison inmates to use re-dialing services. In another aspect, the invention automatically tags audio data retrieved from a database, by steganographically encoding into the audio data the identity of the official retrieving the audio data. | 05-14-2015 |
20150201054 | MULTI-PARTY CONVERSATION ANALYZER & LOGGER - In one aspect, the present invention facilitates the investigation of networks of criminals, by gathering associations between phone numbers, the names of persons reached at those phone numbers, and voice print data. In another aspect the invention automatically detects phone calls from a prison where the voiceprint of the person called matches the voiceprint of a past inmate. In another aspect the invention detects identity scams in prisons, by monitoring for known voice characteristics of likely imposters on phone calls made by prisoners. In another aspect, the invention automatically does speech-to-text conversion of phone numbers spoken within a predetermined time of detecting data indicative of a three-way call event while monitoring a phone call from a prison inmate. In another aspect, the invention automatically thwarts attempts of prison inmates to use re-dialing services. In another aspect, the invention automatically tags audio data retrieved from a database, by steganographically encoding into the audio data the identity of the official retrieving the audio data. | 07-16-2015 |
20150201069 | MULTI-PARTY CONVERSATION ANALYZER & LOGGER - In one aspect, the present invention facilitates the investigation of networks of criminals, by gathering associations between phone numbers, the names of persons reached at those phone numbers, and voice print data. In another aspect the invention automatically detects phone calls from a prison where the voiceprint of the person called matches the voiceprint of a past inmate. In another aspect the invention detects identity scams in prisons, by monitoring for known voice characteristics of likely imposters on phone calls made by prisoners. In another aspect, the invention automatically does speech-to-text conversion of phone numbers spoken within a predetermined time of detecting data indicative of a three-way call event while monitoring a phone call from a prison inmate. In another aspect, the invention automatically thwarts attempts of prison inmates to use re-dialing services. In another aspect, the invention automatically tags audio data retrieved from a database, by steganographically encoding into the audio data the identity of the official retrieving the audio data. | 07-16-2015 |
20150201070 | MULTI-PARTY CONVERSATION ANALYZER & LOGGER - In one aspect, the present invention facilitates the investigation of networks of criminals, by gathering associations between phone numbers, the names of persons reached at those phone numbers, and voice print data. In another aspect the invention automatically detects phone calls from a prison where the voiceprint of the person called matches the voiceprint of a past inmate. In another aspect the invention detects identity scams in prisons, by monitoring for known voice characteristics of likely imposters on phone calls made by prisoners. In another aspect, the invention automatically does speech-to-text conversion of phone numbers spoken within a predetermined time of detecting data indicative of a three-way call event while monitoring a phone call from a prison inmate. In another aspect, the invention automatically thwarts attempts of prison inmates to use re-dialing services. In another aspect, the invention automatically tags audio data retrieved from a database, by steganographically encoding into the audio data the identity of the official retrieving the audio data. | 07-16-2015 |
20150201071 | MULTI-PARTY CONVERSATION ANALYZER & LOGGER - In one aspect, the present invention facilitates the investigation of networks of criminals, by gathering associations between phone numbers, the names of persons reached at those phone numbers, and voice print data. In another aspect the invention automatically detects phone calls from a prison where the voiceprint of the person called matches the voiceprint of a past inmate. In another aspect the invention detects identity scams in prisons, by monitoring for known voice characteristics of likely imposters on phone calls made by prisoners. In another aspect, the invention automatically does speech-to-text conversion of phone numbers spoken within a predetermined time of detecting data indicative of a three-way call event while monitoring a phone call from a prison inmate. In another aspect, the invention automatically thwarts attempts of prison inmates to use re-dialing services. In another aspect, the invention automatically tags audio data retrieved from a database, by steganographically encoding into the audio data the identity of the official retrieving the audio data. | 07-16-2015 |
20150264172 | MULTI-PARTY CONVERSATION ANALYZER & LOGGER - In one aspect, the present invention facilitates the investigation of networks of criminals, by gathering associations between phone numbers, the names of persons reached at those phone numbers, and voice print data. In another aspect the invention automatically detects phone calls from a prison where the voiceprint of the person called matches the voiceprint of a past inmate. In another aspect the invention detects identity scams in prisons, by monitoring for known voice characteristics of likely imposters on phone calls made by prisoners. In another aspect, the invention automatically does speech-to-text conversion of phone numbers spoken within a predetermined time of detecting data indicative of a three-way call event while monitoring a phone call from a prison inmate. In another aspect, the invention automatically thwarts attempts of prison inmates to use re-dialing services. In another aspect, the invention automatically tags audio data retrieved from a database, by steganographically encoding into the audio data the identity of the official retrieving the audio data. | 09-17-2015 |
20150271321 | MULTI-PARTY CONVERSATION ANALYZER & LOGGER - In one aspect, the present invention facilitates the investigation of networks of criminals, by gathering associations between phone numbers, the names of persons reached at those phone numbers, and voice print data. In another aspect the invention automatically detects phone calls from a prison where the voiceprint of the person called matches the voiceprint of a past inmate. In another aspect the invention detects identity scams in prisons, by monitoring for known voice characteristics of likely imposters on phone calls made by prisoners. In another aspect, the invention automatically does speech-to-text conversion of phone numbers spoken within a predetermined time of detecting data indicative of a three-way call event while monitoring a phone call from a prison inmate. In another aspect, the invention automatically thwarts attempts of prison inmates to use re-dialing services. In another aspect, the invention automatically tags audio data retrieved from a database, by steganographically encoding into the audio data the identity of the official retrieving the audio data. | 09-24-2015 |
20150271322 | MULTI-PARTY CONVERSATION ANALYZER & LOGGER - In one aspect, the present invention facilitates the investigation of networks of criminals, by gathering associations between phone numbers, the names of persons reached at those phone numbers, and voice print data. In another aspect the invention automatically detects phone calls from a prison where the voiceprint of the person called matches the voiceprint of a past inmate. In another aspect the invention detects identity scams in prisons, by monitoring for known voice characteristics of likely imposters on phone calls made by prisoners. In another aspect, the invention automatically does speech-to-text conversion of phone numbers spoken within a predetermined time of detecting data indicative of a three-way call event while monitoring a phone call from a prison inmate. In another aspect, the invention automatically thwarts attempts of prison inmates to use re-dialing services. In another aspect, the invention automatically tags audio data retrieved from a database, by steganographically encoding into the audio data the identity of the official retrieving the audio data. | 09-24-2015 |
20150281431 | MULTI-PARTY CONVERSATION ANALYZER & LOGGER - In one aspect, the present invention facilitates the investigation of networks of criminals, by gathering associations between phone numbers, the names of persons reached at those phone numbers, and voice print data. In another aspect the invention automatically detects phone calls from a prison where the voiceprint of the person called matches the voiceprint of a past inmate. In another aspect the invention detects identity scams in prisons, by monitoring for known voice characteristics of likely imposters on phone calls made by prisoners. In another aspect, the invention automatically does speech-to-text conversion of phone numbers spoken within a predetermined time of detecting data indicative of a three-way call event while monitoring a phone call from a prison inmate. In another aspect, the invention automatically thwarts attempts of prison inmates to use re-dialing services. In another aspect, the invention automatically tags audio data retrieved from a database, by steganographically encoding into the audio data the identity of the official retrieving the audio data. | 10-01-2015 |
20150281432 | MULTI-PARTY CONVERSATION ANALYZER & LOGGER - In one aspect, the present invention facilitates the investigation of networks of criminals, by gathering associations between phone numbers, the names of persons reached at those phone numbers, and voice print data. In another aspect the invention automatically detects phone calls from a prison where the voiceprint of the person called matches the voiceprint of a past inmate. In another aspect the invention detects identity scams in prisons, by monitoring for known voice characteristics of likely imposters on phone calls made by prisoners. In another aspect, the invention automatically does speech-to-text conversion of phone numbers spoken within a predetermined time of detecting data indicative of a three-way call event while monitoring a phone call from a prison inmate. In another aspect, the invention automatically thwarts attempts of prison inmates to use re-dialing services. In another aspect, the invention automatically tags audio data retrieved from a database, by steganographically encoding into the audio data the identity of the official retrieving the audio data. | 10-01-2015 |
20150281433 | IDENTICAL CONVERSATION DETECTION METHOD AND APPARATUS - An automated system is disclosed for detecting situations in which identical segments of conversation appear within two different recordings. The system automatically detects where within each of two audio recordings an identical conversation segment begins and ends, thus enabling detection of conversations where multiple prison inmates participated in a conference call. | 10-01-2015 |