Patent application number | Description | Published |
20090276728 | Arrangements for Managing Assistance Requests for Computer Services - In one embodiment, a method for facilitating computer system assistance for system users is disclosed. The method can include receiving a ticket that can indicate an issue to be addressed by the assistance system. The ticket can be associated with a computing asset. The system can search and locate at least one solution to address the issue based on contents of the ticket. The solution can include a video to illustrate a solution to a user and/or the solution can include automated control commands that when selected can actually implement the actions shown on the video in a remote control mode. The solutions can be transmitted to user for user disposition. Other embodiments are also disclosed. | 11-05-2009 |
20120174020 | INDICATION OF ACTIVE WINDOW WHEN SWITCHING TASKS IN A MULTI-MONITOR ENVIRONMENT - Exemplary embodiments disclose methods and systems for indicating a location of an active window when switching tasks performed by an application executing on a computer that is coupled to multiple monitors, including a primary monitor and at least one secondary monitor, wherein the primary monitor displays a task switching application showing running tasks. Aspects of the exemplary embodiments include: querying an operating system of the computer for monitor configuration, including a physical arrangement of the multiple monitors; in response to a user bringing to focus a task displayed in the task switching application, determining on which one of the one or more secondary monitors the task is running; and displaying a direction indicator indicating a direction of the one or more secondary monitors on which the in focus task is currently running with respect to the primary monitor. | 07-05-2012 |
20130007028 | DISCOVERING RELATED FILES AND PROVIDING DIFFERENTIATING INFORMATION - Related files are discovered, and the discovered information is provided for a user. Informative annotations and/or information that differentiates among the discovered files may also be provided. In one aspect, user-provided criteria are used to determine whether files are related. Examples include: same (or similar) file name; modified near in time to one another; use of similarity hashing; similar file size; and event(s) performed on the files. | 01-03-2013 |
20130007769 | Tracking File-Centric Events - File-centric events are tracked and recorded in a system-wide event log. Preferably, the tracking is controlled by the operating system, and applies to all executing applications. Various types of information may be recorded for a particular event, and this information may vary depending on the application to which the event pertains and/or on the type of event. Event information for a particular file can be retrieved upon request, and may be displayed to a user. | 01-03-2013 |
20130184982 | GENERATING ROUTES - A method, data processing system and computer program product for generating a route. A beginning location is received. A set of preferences for generating a set of routes is received. A set of routes is generated based upon the set of preferences, wherein each route in the set of routes starts and ends at the beginning location, and wherein at least a portion of a specified route in the set of routes does not overlap any other portion of the specified route in the set of routes. | 07-18-2013 |
20130191740 | Content Volume Throttling in Feed Aggregators - Methods and systems of managing feed items may involve receiving a feed item and determining an estimate of an amount of time to read the feed item. In addition, the feed item can be prioritized in a feed aggregator based at least in part on the estimate of the amount of time to read the feed item. | 07-25-2013 |
20130326331 | RECEIVER SIDE INDICATION OF PREVIEW CONTENT FOR TEMPLATE EMAILS - A computer implemented method, a computer program product, and a data processing system display a user-defined email preview within a mail folder of an email client. A user can enter a user-defined preview text into a preview field associated with a particular email. When a preview of the email is shown in a mail folder, the user-defined preview text is shown as the email preview instead of a truncated portion of the email body. | 12-05-2013 |
20130332782 | BACKGROUND BUFFERING OF CONTENT UPDATES - A computer-implemented method, system, and/or computer program product handles content availability error codes. A content refresh response, responsive to a content refresh request that requests content being displayed on a user interface to be updated, is received by and stored in a buffer in a client computer. The content refresh request was generated by a content renderer in the client computer, and the buffer is isolated from the content renderer. The content refresh response is then transmitted from the buffer to a content refresh handler, such that the content refresh handler prevents the content refresh response from being sent directly from the buffer to the content renderer without the content refresh response first being analyzed by the content refresh handler. | 12-12-2013 |
20140005926 | NAVIGATION SYSTEM EFFICIENTLY UTILIZES POWER BY PROVIDING INSTRUCTIONS TO THE DRIVER FOR ONLY THE DRIVER SELECTED PORTION(S) OF ROUTE | 01-02-2014 |
20140018038 | AURAL CUING PATTERN BASED MOBILE DEVICE SECURITY - When visual focus on a mobile device is limited, aural cues can be used to aid in entering a pattern based access code. The mobile device displays a plurality of positions from which an access code for accessing a mobile device can be selected. Indications of a set of positions of the plurality of positions in a sequence are received. The sequence of the set of the positions form an access code. For at least the first of the set of positions, an aural cue associated with the first position is determined, and the aural cue is emitted to indicate the first position based on the aural cue. It is determined whether the access code is correct. Access to the mobile device is allowed if the access code is correct. | 01-16-2014 |
20140020088 | AURAL CUING PATTERN BASED MOBILE DEVICE SECURITY - When visual focus on a mobile device is limited, aural cues can be used to aid in entering a pattern based access code. The mobile device displays a plurality of positions from which an access code for accessing a mobile device can be selected. Indications of a set of positions of the plurality of positions in a sequence are received. The sequence of the set of the positions form an access code. For at least the first of the set of positions, an aural cue associated with the first position is determined, and the aural cue is emitted to indicate the first position based on the aural cue. It is determined whether the access code is correct. Access to the mobile device is allowed if the access code is correct. | 01-16-2014 |
20140039789 | DYNAMIC PROGRESSIVE MAP GRANULARITY FOR NAVIGATION - Embodiments of the present invention provide a method, system and computer program product for dynamic, progressive route granularity for a computed route in a navigation system. In an embodiment of the invention, a method for dynamic, progressive routing granularity for a computed route in a navigation system is provided. The method includes computing a route of turn by turn directives from an origin to a destination in memory of a navigation computing system. The method additionally includes determining one segment of the route from amongst multiple different segments of the route to be a familiar segment. The method yet further includes removing from the familiar segment at least one of the turn by turn directives. Finally, the method includes displaying the route in the navigation computing system without segments that have been removed as part of the familiar segment. | 02-06-2014 |