Patent application number | Description | Published |
20090202049 | Voice User Interfaces Based on Sample Call Descriptions - A design interface is described for maintaining call information for creating a voice user interface. An initial set of sample call paths is defined for a dialog application. Each sample call path has associated call information including a sequence of system prompts and caller responses that model a user interaction through the dialog application for the sample call path. A call design database stores the call information. A set of subsequent call paths is defined for the dialog application using the call information in the call design database. The call information in the call design database is updated to reflect current versions of the call information for all the call paths. | 08-13-2009 |
20090275316 | Minimal Distraction Capture of Spoken Contact Information - Real-time automatic capturing and storing is described for contact information such as a telephone number or other well-structured contact information spoken during a conversation over the mobile telephone. A user input is received to capture contact information contained in recent audio data processed by the mobile device. Speech in the recent audio data is identified that corresponds to the contact information. Then speech recognition is used to extract the contact information from the identified speech. The contact information is stored in mobile device memory storage. | 11-05-2009 |
20110202345 | METHOD AND APPARATUS FOR GENERATING SYNTHETIC SPEECH WITH CONTRASTIVE STRESS - Techniques for generating synthetic speech with contrastive stress. In one aspect, a speech-enabled application generates a text input including a text transcription of a desired speech output, and inputs the text input to a speech synthesis system. The synthesis system generates an audio speech output corresponding to at least a portion of the text input, with at least one portion carrying contrastive stress, and provides the audio speech output for the speech-enabled application. In another aspect, a speech-enabled application inputs a plurality of text strings, each corresponding to a portion of a desired speech output, to a software module for rendering contrastive stress. The software module identifies a plurality of audio recordings that render at least one portion of at least one of the text strings as speech carrying contrastive stress. The speech-enabled application generates an audio speech output corresponding to the desired speech output using the audio recordings. | 08-18-2011 |
20110202346 | METHOD AND APPARATUS FOR GENERATING SYNTHETIC SPEECH WITH CONTRASTIVE STRESS - Techniques for generating synthetic speech with contrastive stress. In one aspect, a speech-enabled application generates a text input including a text transcription of a desired speech output, and inputs the text input to a speech synthesis system. The synthesis system generates an audio speech output corresponding to at least a portion of the text input, with at least one portion carrying contrastive stress, and provides the audio speech output for the speech-enabled application. In another aspect, a speech-enabled application inputs a plurality of text strings, each corresponding to a portion of a desired speech output, to a software module for rendering contrastive stress. The software module identifies a plurality of audio recordings that render at least one portion of at least one of the text strings as speech carrying contrastive stress. The speech-enabled application generates an audio speech output corresponding to the desired speech output using the audio recordings. | 08-18-2011 |
20130156165 | SYSTEM AND METHOD FOR SERVICING A CALL - A call from a caller to an interactive voice response (IVR) system may be serviced based on behavior by the caller in one or more prior calls to the IVR system. The call may be serviced by predicting information to be used in servicing the call. Predicting such information may include analyzing data reflecting behavior by the caller in one or more prior calls to the IVR system. | 06-20-2013 |
20130156170 | SYSTEM AND METHOD FOR SERVICING A CALL - A call from a caller to an interactive voice response (IVR) system may be serviced based on behavior by the caller in one or more prior calls to the IVR system. The call may be serviced by predicting information to be used in servicing the call. Predicting such information may include analyzing data reflecting behavior by the caller in one or more prior calls to the IVR system. | 06-20-2013 |
20130156171 | SYSTEM AND METHOD FOR SERVICING A CALL - A call from a caller to an interactive voice response (IVR) system may be serviced based on behavior by the caller in one or more prior calls to the IVR system. The call may be serviced by predicting information to be used in servicing the call. Predicting such information may include analyzing data reflecting behavior by the caller in one or more prior calls to the IVR system. | 06-20-2013 |
20130231935 | METHOD AND APPARATUS FOR GENERATING SYNTHETIC SPEECH WITH CONTRASTIVE STRESS - Techniques for generating synthetic speech with contrastive stress. In one aspect, a speech-enabled application generates a text input including a text transcription of a desired speech output, and inputs the text input to a speech synthesis system. The synthesis system generates an audio speech output corresponding to at least a portion of the text input, with at least one portion carrying contrastive stress, and provides the audio speech output for the speech-enabled application. In another aspect, a speech-enabled application inputs a plurality of text strings, each corresponding to a portion of a desired speech output, to a software module for rendering contrastive stress. The software module identifies a plurality of audio recordings that render at least one portion of at least one of the text strings as speech carrying contrastive stress. The speech-enabled application generates an audio speech output corresponding to the desired speech output using the audio recordings. | 09-05-2013 |
20140025384 | METHOD AND APPARATUS FOR GENERATING SYNTHETIC SPEECH WITH CONTRASTIVE STRESS - Techniques for generating synthetic speech with contrastive stress. In one aspect, a speech-enabled application generates a text input including a text transcription of a desired speech output, and inputs the text input to a speech synthesis system. The synthesis system generates an audio speech output corresponding to at least a portion of the text input, with at least one portion carrying contrastive stress, and provides the audio speech output for the speech-enabled application. In another aspect, a speech-enabled application inputs a plurality of text strings, each corresponding to a portion of a desired speech output, to a software module for rendering contrastive stress. The software module identifies a plurality of audio recordings that render at least one portion of at least one of the text strings as speech carrying contrastive stress. The speech-enabled application generates an audio speech output corresponding to the desired speech output using the audio recordings. | 01-23-2014 |
20140129230 | METHOD AND APPARATUS FOR GENERATING SYNTHETIC SPEECH WITH CONTRASTIVE STRESS - Techniques for generating synthetic speech with contrastive stress. In one aspect, a speech-enabled application generates a text input including a text transcription of a desired speech output, and inputs the text input to a speech synthesis system. The synthesis system generates an audio speech output corresponding to at least a portion of the text input, with at least one portion carrying contrastive stress, and provides the audio speech output for the speech-enabled application. In another aspect, a speech-enabled application inputs a plurality of text strings, each corresponding to a portion of a desired speech output, to a software module for rendering contrastive stress. The software module identifies a plurality of audio recordings that render at least one portion of at least one of the text strings as speech carrying contrastive stress. The speech-enabled application generates an audio speech output corresponding to the desired speech output using the audio recordings. | 05-08-2014 |
20140241513 | Method and Apparatus for Providing Enhanced Communications - Call service centers typically require a user to confirm its identity by manually entering identification. An embodiment of the present invention uses a client device's identification to identify a user securely without requiring a user to enter identification manually. The client device's automatic numbering identification (ANI) number is an example of identification of the user, and the client device's media access control address is an example of information used, as an encryption key, to verify that the ANI number is not spoofed. In one embodiment, the client device provides the ANI number to a data server prior to a call, and the data server provides information to enable enhancement of the call either by sending the information to the call center directly or via the client device. Benefits of embodiments of the present invention include a reduced load on call service centers, reduced call time, and increased user satisfaction. | 08-28-2014 |