Patent application number | Description | Published |
20100161579 | COLLABORATIVE SELF-SERVICE CONTACT ARCHITECTURE WITH AUTOMATIC BLOG CONTENT MAPPING CAPABILITY - Resolving an issue raised by at least one user includes establishing a contact session over a communication channel for servicing the issue. The Internet is searched for content related to providing a resolution for the issue using a customized query, when a search of a database does not return results. Content obtained from at least one Internet source as a result of searching the Internet using the customized query is restructured to prepare the resolution for the issue. The at least one Internet source from which the content was obtained is updated with the resolution. | 06-24-2010 |
20110051918 | Systems and Methods to Redirect Incoming Contacts - Systems and methods are provided for contact channel redirection to improve agent routing/assignment efficiency and customer experience. For example, the system may redirect a customer, waiting in a queue for an agent for telephonic communications, to a chat agent for online chat. | 03-03-2011 |
20110090334 | Methods, Systems, and Products for Security Services - Methods, systems, and products are disclosed for notification of alarms in security systems. An alarm is detected in a security system. An alarm code is associated to a camera, and video data is retrieved from the camera. An alarm notification address is retrieved and the video data is sent to the IP alarm notification address. | 04-21-2011 |
20110116617 | ENHANCED CONTACT CENTER ARCHITECTURE TO SUPPORT AGENT RESOURCE OPTIMIZATION - Routing communications at a communications center includes servicing a first communication concurrently with receiving a second communication, at the communications center. It is determined, using a tangible first processor, whether a sender of the first communication and a sender of the second communication are associated with a common account. The second communication is routed to an agent based on the determining. | 05-19-2011 |
20110154209 | PLATFORM FOR PROACTIVE DISCOVERY AND DELIVERY OF PERSONALIZED CONTENT TO TARGETED ENTERPRISE USERS - Obtaining content by an enterprise knowledge management system includes monitoring at least one of an enterprise repository data store, an intranet, a local repository data store, the Internet and subscription-based sources to obtain data relevant to an enterprise profile. The data is categorized, tagged and indexed for storage in the enterprise repository data store. Content selected based on a user profile, and obtained from the enterprise repository data store, is pushed to a user terminal. | 06-23-2011 |
20130138816 | METHODS AND APPARATUS TO ADJUST RESOURCE ALLOCATION IN A DISTRIBUTIVE COMPUTING NETWORK - Methods and apparatus are disclosed to adjust resource allocation in a distributive computing network. An example method includes receiving data representing performance of a first resource allocation provided by the distributive computing network. The example method includes receiving a resource request specifying a second resource allocation to be provided by the distributive computing network. The example method includes simulating the distributive computing network using the data to determine an operating configuration for adjusting the first resource allocation to satisfy the resource request with a third resource allocation, different than the second resource allocation. The example method includes adjusting the first resource allocation based on the operating configuration. | 05-30-2013 |
20130230155 | Systems and Methods to Redirect Incoming Contacts - Systems and methods are provided for contact channel redirection to improve agent routing/assignment efficiency and customer experience. For example, the system may redirect a customer, waiting in a queue for an agent for telephonic communications, to a chat agent for online chat. | 09-05-2013 |
20150085130 | Methods, Systems, and Products for Security Systems - Remote notification of alarms improves security. When an alarm is detected by a security system, a notification message is sent to notify a user or emergency responder. If video data is requested, only certain locations are permitted access to outputs from cameras. | 03-26-2015 |
Patent application number | Description | Published |
20080201515 | Method and Systems for Interfacing With PCI-Express in an Advanced Mezannine Card (AMC) Form Factor - A cage that is received with a Personal Computer (PC) enclosure in the same manner a peripheral can be received within the PC. The cage is provided with fans, circuitry, connectors and structural features to create a ATCA or MicroTCA type environment required for the operation of an AMC card. The cage features a lateral connector for connecting to the motherboard and transferring PCI-Express protocolized signals between the cage and the CPU. The cage also features means to receive and support an AMC card within the ATCA and MicroTCA environment created for it by the cage. In this configuration, the CPU can communicate with the AMC card using the PCI-Express interconnect protocol as if the AMC card is another peripheral I/O device. In this manner, an advanced form factor AMC card may be tested and used within a PC environment suitable only for conventional form factor expansion cards and peripheral I/O devices. | 08-21-2008 |
20080244150 | PROCESSOR CHIP ARCITECTURE HAVING INTEGRATED HIGH-SPEED PACKET SWITCHED SERIAL INTERFACE - A computing and communication chip architecture is provided wherein the interfaces of processor access to the memory chips are implemented as a high-speed packet switched serial interface as part of each chip. In one embodiment, the interface is accomplished through a gigabit Ethernet interface provided by protocol processor integrated as part of the chip. The protocol processor encapsulates the memory address and control information like Read, Write, number of successive bytes etc, as an Ethernet packet for communication among the processor and memory chips that are located on the same motherboard, or even on different circuit cards. In one embodiment, the communication over head of the Ethernet protocol is further reduced by using an enhanced Ethernet protocol with shortened data frames within a constrained neighborhood, and/or by utilizing a bit stream switch where direct connection paths can be established between elements that comprise the computing or communication architecture. | 10-02-2008 |
20090097200 | MODULAR BLADE FOR PROVIDING SCALABLE MECHANICAL, ELECTRICAL AND ENVIRONMENTAL FUNCTIONALITY IN THE ENTERPRISE USING ADVANCEDTCA BOARDS - A standards-based server blade arrangement is provided wherein individual circuit boards may be compliant with a first industry driven or other standard and housed within an enclosure configured such that one aspect of the enclosure provides each circuit board with a scalable, mechanical, electrical and environmental functionality required for that circuit board to comply with the first industry driven or other standard and a second aspect of the enclosure allows the enclosure to comply with a second industry driven or other standard. | 04-16-2009 |
20110035571 | ON-CHIP PACKET INTERFACE PROCESSOR ENCAPSULATING MEMORY ACCESS FROM MAIN PROCESSOR TO EXTERNAL SYSTEM MEMORY IN SERIAL PACKET SWITCHED PROTOCOL - A computing and communication chip architecture is provided wherein the interfaces of processor access to the memory chips are implemented as a high-speed packet switched serial interface as part of each chip. In one embodiment, the interface is accomplished through a gigabit Ethernet interface provided by protocol processor integrated as part of the chip. The protocol processor encapsulates the memory address and control information like Read, Write, number of successive bytes etc, as an Ethernet packet for communication among the processor and memory chips that are located on the same motherboard, or even on different circuit cards. In one embodiment, the communication over head of the Ethernet protocol is further reduced by using an enhanced Ethernet protocol with shortened data frames within a constrained neighborhood, and/or by utilizing a bit stream switch where direct connection paths can be established between elements that comprise the computing or communication architecture. | 02-10-2011 |
20110072151 | Omni-protocol engine for reconfigurable bit-stream processing in high-speed networks - A reconfigurable, protocol indifferent bit stream-processing engine, and related systems and data communication methodologies, are adapted to achieve the goal of providing inter-fabric interoperability among high-speed networks operating a speeds of at least 10 gigabits per second. The bit-stream processing engine operates as an omni-protocol, multi-stage processor that can be configured with appropriate switches and related network elements to create a seamless network fabric that permits interoperability not only among existing communication protocols, but also with the ability to accommodate future communication protocols. The method and systems of the present invention are applicable to networks that include storage networks, communication networks and processor networks. | 03-24-2011 |
20130007414 | MULTI-CORE PROCESSOR APPARATUS WITH FLEXIBLE COMMUNICATION INTERCONNECTION - A computing and communication chip architecture is provided wherein the interfaces of processor access to the memory chips are implemented as a high-speed packet switched serial interface as part of each chip. In one embodiment, the interface is accomplished through a gigabit Ethernet interface provided by protocol processor integrated as part of the chip. The protocol processor encapsulates the memory address and control information like Read, Write, number of successive bytes etc, as an Ethernet packet for communication among the processor and memory chips that are located on the same motherboard, or even on different circuit cards. In one embodiment, the communication over head of the Ethernet protocol is further reduced by using an enhanced Ethernet protocol with shortened data frames within a constrained neighborhood, and/or by utilizing a bit stream switch where direct connection paths can be established between elements that comprise the computing or communication architecture. | 01-03-2013 |
Patent application number | Description | Published |
20090251867 | RECONFIGURABLE, MODULARIZED FPGA-BASED AMC MODULE - A standard compliant printed circuit base boards or modules for telecommunications, networking and computer equipment electrically and mechanically couples with reusable modular daughter cards to provide application-specific functionality within spatial limitations as required to comply with industry specifications. In particular, an Advanced Mezzanine Card (AMC) Specification compliant printed circuit board is configured for releseably coupling with one or more reusable daughter cards to provide reconfigurable, modularized and scalable electrical functionality in an AMC form factor. | 10-08-2009 |
20130039104 | BIDIRECTIONAL MULTIMODE POWER CONVERTER - The present invention is directed to Bidirectional Multimode Power Converter which employs a high frequency dynamically varying amplitude modulation and voltage steering method to convert the source AC or DC voltages to output AC or DC voltages, with programmable output voltage levels, output voltage frequency and duration. The inrush current control, turning off the idle converter, line voltage brown out protection, soft start, high pre-charge voltage generation, soft shut down of converter, dimming operation modes are inherent characteristics of the Bidirectional Multimode power converter. The Bidirectional Multimode Power Converters of the present invention facilitates bidirectional conversion and coupling multiple bidirectional sources and or loads. | 02-14-2013 |