Patent application number | Description | Published |
20130103749 | SYSTEMS AND METHODS FOR CONFIGURING AND LAUNCHING AUTOMATED SERVICES TO A REMOTE DEVICE - Systems and methods of the present solution provide for the delivery of automated services via configurable packages that are selectable on a user interface by a support agent based on entitlement of the user to the services and/or capabilities of the support agent. For example, a centralized service may package a complex set of actions into configurable executable scripts or packages. The centralized service may deliver and execute the packages on the remote device to resolve a customer's issue. The centralized service may provide a user interface for a support agent to select and deliver the package to the remote device. The centralized service may determine whether or not the user is entitled to receive the service or the support agent is qualified to deliver the server represented by the package. If the user is so entitled and/or the support agent is so qualified the centralized service may enable a single button on the user interface selectable by the support agent to deliver the package to the remote device. If the user is not entitled and/or the support agent is not qualified, the centralized service may disable or not provide this button on the user interface. | 04-25-2013 |
20130103841 | SYSTEMS AND METHODS FOR AUTOMATED SERVER SIDE BROKERING OF A CONNECTION TO A REMOTE DEVICE - Systems and methods described herein provide for automated brokering of a remote connection to a device between entities, including support personnel, work queues and automated support tools. The automated brokering of the remote connection may be based on a work flow or events detecting during service to the remote device. In one example deployment, a centralized service provides support services to multiple customer devices. For each device, the centralized service establishes a remote connection to the device via a remote connectivity tool. Based on the type of work to perform, the centralized service may automatically provide the remote connection to a support automation tool to automatically deliver a local automation service to the device or to a remote support agent to access the device via the remote connection. | 04-25-2013 |
20130103973 | SYSTEMS AND METHODS FOR PROVIDING HIERARCHY OF SUPPORT SERVICES VIA DESKTOP AND CENTRALIZED SERVICE - The present solution provides increases in automation, scalability and efficiency for delivering technical support services to devices. Systems and methods of the present solution provide a hierarchy or layers of automated desktop services with remote technical support services, which may be automated. The present solution provides an on desktop automation support system that detects and automatically remediates problems on a device of the user. If the problem is not fixed or fixable via local automated remediation at the desktop, a centralized service may remotely deliver technical support services to the device in the form of automated support services delivered to the device or remote technical agents connecting remotely with the device. With the combination of local support automation, remote support automation, remote and onsite technicians, the centralized service may deliver a hierarchy or multi-layers of services to any device. | 04-25-2013 |
Patent application number | Description | Published |
20110294384 | PHOTOCHEMICAL CROSS-LINKABLE POLYMERS, METHODS OF MAKING PHOTOCHEMICAL CROSS-LINKABLE POLYMERS, AND METHODS OF USING PHOTOCHEMICAL CROSS-LINKABLE POLYMERS - Briefly described, embodiments of this disclosure include, among others, polymer compositions, methods of making polymer compositions, structures having the polymer composition covalently bonded to the surface of the structure, methods of attaching the polymer to the surface of the structure, methods of decreasing the amount of microorganisms formed on a structure, and the like. | 12-01-2011 |
20160023980 | MONOMERS AND POLYMERS DERIVED FROM NATURAL PHENOLS - Monomers, polymers and copolymers are provided that incorporate at least one naturally occurring phenolic compound, such as a plant phenol, as well as methods for producing the monomers and polymers. Plant phenols possessing a reactive group in addition to the phenolic group, such as a double bond, aldehyde, ester, alcohol or carboxylic acid, are particularly useful. Plant phenols can be isolated from a plant material, or chemically or enzymatically synthesized. | 01-28-2016 |
Patent application number | Description | Published |
20100196648 | Waterproofing Membrane - Disclosed is a waterproofing membrane that performs well at both high and low temperatures. The waterproofing membrane comprises a carrier support layer and an adhesive layer, wherein the adhesive layer comprises a pressure sensitive bitumen composition comprising bitumen (asphalt), synthetic rubber, high density polyethylene, ground vulcanized crumb rubber and, optionally, a plasticizer. The waterproofing membrane also may optionally include a removable release sheet on the adhesive layer. | 08-05-2010 |
20110052852 | Waterproofing Membrane - Disclosed is a waterproofing membrane that performs well at both high and low temperatures. The waterproofing membrane comprises a carrier support layer and an adhesive layer, wherein the adhesive layer comprises a pressure sensitive bitumen composition comprising bitumen (asphalt), synthetic rubber, high density polyethylene, amorphous polyolefin, ground vulcanized crumb rubber and, optionally, a plasticizer. The waterproofing membrane also may optionally include a removable release sheet on the adhesive layer. | 03-03-2011 |
20130074737 | LOW THERMAL TRANSMISSION BUILDING MATERIAL - A wallboard, a method of preparing a wallboard, and a method of making a gypsum slurry to prepare a wallboard are provided. The wallboard includes a set gypsum dihydrate derived substantially from a non-fibrous form of calcium sulfate and selected from the group consisting of anhydrous gypsum and gypsum hemihydrate. The wallboard also includes an aerogel dispersed in the gypsum dihydrate. | 03-28-2013 |
20140273701 | AEROGEL BLANKET AND METHOD OF PRODUCTION - A method of making a nonwoven wet laid aerogel blanket is provided. The aerogel blanket can exhibit improved thermal conductivity, lower corrosivity, lower dust production and a uniform structure. The blanket can be made from an aerogel floc that is formed from a slurry of aerogel particles. | 09-18-2014 |
Patent application number | Description | Published |
20140237038 | Method and Apparatus for Determining an Activity Description - A method comprising receiving a sensor dependent information associated with an activity of a user, determining an activity description based, at least in part, on the sensor dependent information and a description terminology information, and causing communication of the activity description is disclosed. | 08-21-2014 |
20140237102 | Method and Apparatus for Determining an Activity Description - A method comprising receiving a sensor dependent information associated with an activity of a user, determining an activity description based, at least in part, on the sensor dependent information and a description terminology information, and causing communication of the activity description is disclosed. | 08-21-2014 |
20140237103 | Method and Apparatus for Determining an Activity Description - A method comprising receiving a sensor dependent information associated with an activity of a user, determining an activity description based, at least in part, on the sensor dependent information and a description terminology information, and causing communication of the activity description is disclosed. | 08-21-2014 |
20140237104 | Method and Apparatus for Determining an Activity Description - A method comprising receiving a sensor dependent information associated with an activity of a user, determining an activity description based, at least in part, on the sensor dependent information and a description terminology information, and causing communication of the activity description is disclosed. | 08-21-2014 |
20150256749 | FRAME RATE DESIGNATION REGION - A method comprising receiving video information from a camera module such that the video information has a first frame rate, determining that at least a part of an object of interest is represented in the video information within a frame rate designation region of the video information, causing configuration of the camera module to capture the video information at a second frame rate, receiving the video information from the camera module such that the video information has the second frame rate, determining that at least a part of the object of interest is unrepresented in the video information within the frame rate designation region of the video information, causing configuration of the camera module to capture the video information at the first frame rate, and receiving the video information from the camera module such that the video information has the first frame rate is disclosed. | 09-10-2015 |
20150286114 | Accessory Identification and Configuration and Corresponding Accessory - An accessory includes a body including a dial having a surface and multiple sets of optically-recognizable identification marks formed as part of the surface. The identification marks for each set are formed to be recognizable by a sensor having a two dimensional array of pixels. An apparatus includes a body comprising a groove having a first surface configured to align with a second surface of an accessory when a portion of the accessory is placed into the groove and a sensor formed in the first surface. The sensor includes a two dimensional array of pixels. An apparatus captures, with the sensor, an image of one of a set of multiple optically-recognizable identification marks formed as part of a surface of the dial, determines from the captured image a specific one of multiple possible accessories interchangeable for use with the apparatus, and performs configuration operation(s) based on the specific accessory. | 10-08-2015 |
20160138935 | METHOD, APPARATUS AND COMPUTER PROGRAM PRODUCT FOR COLLECTING ACTIVITY DATA VIA A REMOVABLE APPARATUS - A method, apparatus and computer program product are provided for collecting activity data with a removably attached mobile device. The mobile device may be moved to various holders configured to be used in different activities. The data is collected according to a determined activity. The start and end of a session is automatically detected based on connectivity to the holder. Metrics may be tracked for specific gear, as well as various spans of time such as sessions, seasons, and/or lifetimes. Milestones and highlights may be determined for various combinations of the various activities, gear and/or terms. | 05-19-2016 |
20160139689 | METHOD AND APPARATUS FOR CONTROLLING DATA OVERLAID UPON AN IMAGE - A method, apparatus and computer program product are provided to facilitate the display of data in conjunction with an image. In the context of a method, an image is caused to be presented and input is received via a rotatable dial wheel while the image is presented. The method also includes determining data to be presented based upon the input. In this regard, the method modifies the data to be presented in response so the rotation of the dial wheel. Further, the method causes the data that is determined based on the input to be presented concurrent with the image. | 05-19-2016 |
Patent application number | Description | Published |
20120229487 | Method and Apparatus for Reflection Compensation - A method comprising determining that light reflected by a display obstructs view of the display, and causing compensation for reflected light based on the determination that light reflected by a display obstructs view of the display is disclosed. | 09-13-2012 |
20120290943 | METHOD AND APPARATUS FOR DISTRIBUTIVELY MANAGING CONTENT BETWEEN MULTIPLE USERS - An apparatus, method, and computer program product are provided for distributively managing content between multiple user devices through the use of collaborative public display regions and/or designated private display regions. The apparatus may include a processor and a memory including computer program code. The memory and the computer program code may be configured, with the processor, to cause the apparatus to receive information regarding a detected device, provide for projection of a collaborative public display region that is shared with the detected device, receive input via a user's interaction with the collaborative public display region, and provide for transfer of the content based on the input received. Where a designated private display region is provided, input via a user's interaction with the designated private display region may be received, and the content may be displayed in the collaborative public display region based on the input received. | 11-15-2012 |
20130154951 | Performing a Function - A method, apparatus, and computer product for: receiving a first user input indicative of a movement of a device; receiving a second user input indicative of a touch gesture entered on the device; determining that a combination of the first and second user inputs is associated with a function having at least first and second parameters; determining the first parameter based upon at least the first user input; determining the second parameter based upon at least the second user input; and causing the function to be performed according to the determined first and second parameters. | 06-20-2013 |