Patent application number | Description | Published |
20100049627 | Audio Communication Web Site Integration - The present invention provides a method of communication between customers of a retail Web site. In particular, the illustrative embodiment provides a computer implemented method comprises authenticating a first customer and a second customer to enable the first and second customers to access a retail Web site via the Internet, displaying a representation of the first customer viewing a Web page of the retail Web site and a representation of the second customer viewing the Web page of the retail Web site, and enabling audio communication between the first customer and the second customer. | 02-25-2010 |
20100232587 | Advanced Availability Detection - A method is provided in which determines user availability on the basis of the manner in which a person uses a computing device that is associated with a telecommunications terminal. Specifically, the present invention is for a method in which a telecommunications terminal determines whether its user is available to accept an incoming invitation to participate in a telecommunications session based on: (1) a characteristic of the use of a software application, (2) a characteristic of the use of a resource of a terminal, (3) a sensor input, (4) a characteristic of the incoming invitation or (5) any combination of (1), (2), (3), (4), and (5). | 09-16-2010 |
20100235501 | Advanced Availability Detection - A method is provided for determining user availability on the basis of the manner in which a person uses (1) a communication terminal or (2) a computing device that is associated with the communication terminal or (3) any combination of (1) and (2). User availability is determined based on: (1) a characteristic of the use of a software application that is running on a computing device, or (2) a characteristic of the use of a feature of software that is running on a communication terminal, or (3) a characteristic of the use of a resource of a computing device, or (4) a characteristic of the use of a resource of a terminal, or (5) a sensor input, or (6) a characteristic of the incoming invitation, or (7) any combination of (1), (2), (3), (4), (5), and (6). | 09-16-2010 |
20100235524 | Advanced Availability Detection - A method is provided in which the present invention is for a method in which a telecommunications terminal determines whether its user is available to accept an incoming invitation to participate in a telecommunications session based on: ( | 09-16-2010 |
20100241577 | Method for Routing Users to Contact Center Agents - A method is provided in which a user selects the characteristics of an agent with which the user wants to talk. The user is allowed to add a selection of agent characteristics to an online “shopping cart” and transmit the content of the shopping cart to the contact center. The contact center uses the transmitted information to find an appropriate agent for the user. The method can be provided as part of a preferential treatment of users. In accordance with some embodiments of the present invention, preferential treatment is provided on the basis of one of: (1) a characteristic of a user, (2) a characteristic of a transaction in which the user participated, (3) the availability of a selection of agent characteristics which was made by the user in a prior session with the contact center. | 09-23-2010 |
20100250583 | Social Network Query and Response System to Locate Subject Matter Expertise - A method for identifying a person who possesses the expertise in a specific subject matter, wherein the method comprises receiving a query and criteria from a first user and, transmitting a request to a server. Upon receiving the request, the server selects a second user from the first user's contacts based on the request. Similarly, the server selects a third user from the second user's contacts, wherein the third user is not in the first user's contacts. After the users are selected, the server transmits the request to the second user and the third user's terminal. If the second user and the third user do not respond to the request, the server selects a fourth user from the third user's contacts, wherein the fourth user is not in the first user and the second user's contacts. This process is performed by the server until an “expert” responds to the request. | 09-30-2010 |
20100290614 | Method for Indicating Call-Center Agent Availability - A method for informing a caller of the availability of a call-center agent who can assist the caller without some of the disadvantages of the prior art is disclosed. In accordance with the illustrative embodiment of the present invention, when a caller accesses the address book in the memory of his or her telecommunications terminal (such as a telephone) the caller will see both the contact information for the call center and the availability of a call-center agent. | 11-18-2010 |
20110044431 | Communications History Log System - A method is provided in which information about one or more telecommunications session characteristics is stored in a communications history log. A prediction is then made for the occurrence of telecommunications session characteristic in the future on the basis of the information stored in the communications history log. | 02-24-2011 |
20110075824 | Consumer Contact Portal - A method is provided for the sharing of information in which a request for information is transmitted along with an indication of a reason for which the information is sought and, in response to the request, a subset of the information available is provided on the basis of a characteristic of the event. | 03-31-2011 |
20110078588 | Facilitating Real-time Communications in Electronic Message Boards - A method is provided in which a message board server receives a message that is posted by a first user and transmits a link to another user of the message board. When the link is activated, a communications session is established between the user who activated the link and a telecommunications session recipient. | 03-31-2011 |
20130318234 | Advanced Availability Detection - A method is provided in which the present invention is for a method in which a telecommunications terminal determines whether its user is available to accept an incoming invitation to participate in a telecommunications session based on: (1) a characteristic of the use of a software application, (2) a characteristic of the use of a resource of a terminal, (3) a sensor input, (4) a characteristic of the incoming invitation or (5) any combination of (1), (2), (3), (4), and (5). | 11-28-2013 |