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| 20090192844 | AUTONOMIC BUSINESS PROCESS PLATFORM AND METHOD - An automatic business process platform and method is disclosed. In one embodiment, a method includes monitoring systems, resources, persons, and/or processes, and controlling the systems, the resources, the persons, and/or the processes. The method may include diagnosing, an issue associated with the systems, the resources, the persons, and/or the processes, and providing advice to change at least one state of the systems, the resources, the persons, and/or the processes. The method may also include predicting at least one future state of the systems, the resources, the persons, and/or the processes. The method may further include learning to determine an association of at least one state of the systems, the resources, the persons, and the processes with at least one state of the systems, the resources, the persons, and the processes. | 07-30-2009 |
| 20090287526 | DYNAMIC WORK ALLOCATION SYSTEM FOR TRANSACTION PROCESSING - A dynamic work allocation system and method is disclosed. In one embodiment, a method includes dynamically classifying jobs into job lists according to a predetermined classifying process by a collecting engine, a controlling engine, and a monitoring engine, dynamically prioritizing the jobs within each job list of the jobs lists into an ordered job list according to a predetermined prioritizing process by the collecting engine, the controlling engine, the monitoring engine, a diagnosing engine, a learning engine, and a predicting engine, and dynamically mapping the jobs in the ordered job list to agents according to a predetermined mapping process by the collecting engine, the controlling engine, the monitoring engine, the diagnosing engine, the learning engine, and the predicting engine. The method may include dynamically collecting of a job of the jobs and/or information associated with the job of the jobs by the collecting engine and the controlling engine. | 11-19-2009 |
| 20100010843 | ALGORITHM SYSTEM AND METHOD - An algorithm system and method is disclosed. In one embodiment, a method includes selecting an algorithm to calculate a demand factor for each job in a job list requiring a demand factor calculation, calculating the demand factor using the selected algorithm, and assigning the calculated demand factors to the corresponding jobs in the job list. The calculating demand factor using the selected algorithm includes utilizing data associated with a job in the job list to calculate the demand factor using the selected algorithm. For example, the data includes aging data of the jobs, job status data, and client priority data of the job. | 01-14-2010 |
| 20150277716 | SYSTEM AND METHOD FOR IMPROVED LIGHT-WEIGHT BUSINESS PROCESS MODELING IN OFFLINE MODE USING BROWSER RESOURCES - The present disclosure relates to methods of systems for process modeling. Embodiments of the present disclosure may store a user interface framework in a memory allocated to a browser application in the computer. The user interface framework may provide a user interface to a user operating the computer to perform process modeling. Some embodiments may also render the user interface using a rendering engine associated with the browser application and capture one or more process modeling events received as input by the user. The one or more process modeling events may be associated with one or more process models. In addition, some embodiments may store the one or more process modeling events as model data in the memory allocated to the browser application and render the one or more process models on the user interface based on at least a subset of the model data. | 10-01-2015 |
| 20150324244 | SYSTEM AND METHOD FOR A SMART OPERATING SYSTEM FOR INTEGRATING DYNAMIC CASE MANAGEMENT INTO A PROCESS MANAGEMENT PLATFORM - This disclosure relates generally to Error! Reference source not found, and more particularly to systems and methods for a smart operating system for integrating dynamic case management into a process management platform. In one embodiment, a computer-implemented dynamic case management method includes creating a plurality of lightweight stateless computing processes; placing the processes in a WAIT state; receiving a request to initiate a process instance corresponding to a lightweight stateless process; placing at least one of the processes in an EXECUTING state; processing the process instance by the processes placed in the EXECUTING state; determining a next process for the process instance; and routing the process instance to the next process. | 11-12-2015 |
| 20150324721 | CLOUD BASED SELECTIVELY SCALABLE BUSINESS PROCESS MANAGEMENT ARCHITECTURE (CBSSA) - Systems, methods, and non-transitory computer-readable media for a cloud based selectively scalable architecture (CBSSA) that may be used for selective and automatic up-scaling and downscaling of individual sub systems are disclosed. In this architecture sub systems may also be extended and added onto the system architecture independently without impacting the other sub systems. Hardware and Software provisioning techniques may be achieved at runtime using the APIs of the cloud infrastructure. | 11-12-2015 |
| 20150358469 | SYSTEM AND METHOD FOR DYNAMIC JOB ALLOCATION BASED ON ACOUSTIC SENTIMENTS - The present disclosure relates to methods of systems for allocating a call from a user to an agent. Embodiments of the disclosure may determine a set of sentiment indicators associated with the user from one or more acoustic parameters of the call. In addition, embodiments of the disclosure may select a candidate agent to handle the call based on the set of sentiment indicators and a sentiment handling capability associated with the candidate agent. Moreover, embodiments of the disclosure may allocate the call to the candidate agent. | 12-10-2015 |
| 20150378809 | METHODS FOR IMPLEMENTING ERROR DETECTION AND RECOVERY AND DEVICES THEREOF - A method, device and non-transitory computer readable medium that implements error detection and recovery includes receiving from one or more agents monitoring one or more subsystem processes of a business process operating in a cloud based architecture an identification of an error condition in at least one of the subsystem processes. Additionally, any associated information or data necessary to execute the at least one of the subsystem processes with the identified error condition is received. An error recovery process for the at least one of the subsystem processes with the identified error condition is executed by the application management computing device. The recovered at least one of the subsystem processes with the identified error condition is reinitiated using the received information or data corresponding to the at least one of the subsystem processes with the identified error condition. | 12-31-2015 |
| 20160086127 | METHOD AND SYSTEM FOR GENERATING INTERACTION DIAGRAMS FOR A PROCESS - A method and system that generates an interaction diagram for a process. First step of the method comprises determining selection of a process by a user through a user interface. Second step of the method comprises obtaining parameters related to the selected process from a memory. Third step of the method comprises displaying the parameters associated with the selected process on the user interface. Fourth step of the method comprises evaluating properties and corresponding inter-relations of the parameters for at least one of selected sub-process and one or more activities of the process. Fifth step of the method comprises indicating the parameters related to at least one of the selected sub-process and one or more activities of the selected process to generate interaction diagram for the process. | 03-24-2016 |
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| 20140179371 | Electronic Camera Comprising Mobile Phone Apparatus - A Camera, Digital Camera, Camcorder, Video Camera and other camera system comprising a mobile phone having one or plurality of simsocket contains plurality of pins wherein Input/Output pin, clock pin, reset pin, vcc pin, ground pin are several respective pins of the said simsocket and the said pins of one or plurality of simsocket are connected in parallel and the said plurality of simsocket for accepting plurality of simcards in order to operate selectively and/or simultaneously, and the said plurality of simsocket are connected to the CPU (Central Processing Unit) ( | 06-26-2014 |
| 20150049159 | ELECTRONIC TELEVISION COMPRISING MOBILE PHONE APPARATUS - A LCD television, LED television, Plasma television or other television system comprising a mobile phone having one or plurality of simsocket containing a plurality of pins, wherein Input/Output pin, clock pin, reset pin, vcc pin, ground pin are several respective pins of the said simsocket, and the said pins of one or plurality of simsocket are connected in parallel and the said plurality of simsockets for accepting plurality of simcards in order to operate the simcards selectively and/or simultaneously. The said plurality of simsocket are connected to the CPU (Central Processing Unit) ( | 02-19-2015 |
| 20150105053 | FACILITY FOR BLOCKING UNWANTED COMMUNICATION SERVICE - An electronic device comprising a code comparer connected to the CPU (Central Processing Unit) and operated with integrated chips with low power consumption in a server database of SMS,MMS etc., and also may be operated in a Mobile phone. The code comparer may be operated with Integrated Chips within low power consumption obtained from the battery and/or external power supply in the server database of SMS, MMS etc., and also from battery of the Mobile phone. The code comparer may be used in blocking the unwanted, receiving the wanted, or blocking the unwanted and receiving the wanted SMS, MMS, E-mail, phone calls, voice SMS, voice MMS, fax, voice mail and other modes of communication. This data may be processed by the code comparer by comparing the numbers and/or words of the incoming communication in the memory device of the server database of a communication service center or of a mobile phone. | 04-16-2015 |
