Patent application number | Description | Published |
20150024707 | System And Method For Resource Usage, Performance And Expenditure Comparison - Provided is a system for comparing telecommunications resources between a first company and a group of companies. A storage is accessible by a system computer, the computer having a network connection. An interface module allows the first company to access the system computer, and a comparison module receives a comparison request. The comparison request includes a group selection and a criteria selection that includes telecommunications services criteria associated with a telecommunication. The comparison module compares the telecommunications services criteria data related to the first company with telecommunications services criteria data related to the group. A telecommunications metric module generates a telecommunications metric related to the comparison of the telecommunications services criteria data of the first and second companies. The telecommunications metric is accessible to a user computer allowing the first company to see how their telecommunications profile compares to the telecommunications profile of the group. | 01-22-2015 |
20150025943 | SYSTEM AND METHOD FOR MEASURING, COMPARING AND IMPROVING WORK FORCE COMMUNICATION RESPONSE TIMES, PERFORMANCE, EFFICIENCY AND EFFECTIVENESS - A system and method for measuring the efficiency and effectiveness of individuals and automated systems by using transaction based measurements of communications that are normalized into a velocity score to depict excellent performance versus poor performance. Individual velocity scores may be aggregated to grade a person, a group, a department, a company or an industry or geography. The velocity score includes a plurality of weights that are used to provide higher or lower velocity scores depending on criteria selected by the entity. | 01-22-2015 |
20150040244 | System And Method For Communications Routing - Provided is a system which allows a user to efficiently locate and contact those individuals the user would like to communicate with. The system can also collect or access data about users in order to determine the best contact point to use at a particular time. Some of the data may include information pertaining to a user's appointments, schedule, activities, location and/or contact point usage. The system can monitor the data and may determine an individual's usage patterns in order to select or suggest contact points that are the best to contact a particular user at a particular time. The system may also determine or receive settings that allow for the routing of communications to particular contact points based on how the user receiving the communication would prefer to be contacted. Further, the system may securely route sensitive communications and prevent or limit forwarding of the sensitive information. | 02-05-2015 |
20150046553 | Communications Routing and Contact Updates - A system allowing a user to efficiently locate and contact those individuals the user would like to communicate with and for collection of data about users to determine the best contact point to use at a particular time. The system monitors the data and may determine an individual's usage patterns in order to select or suggest contact points that are the best to contact a particular user at a particular time. The system may also allow for the routing of communications to particular contact points based on how the user receiving the communication would prefer to be contacted. The system allows for the single selection of an icon by an individual and automatically determines the contact point to contact the particular user. If further allows for the particular user to push out to others updated contact information. | 02-12-2015 |
20150312127 | Data Usage Analysis and Reporting - A system and method that allows for information relating to data and communication resource usage to be gathered and analyzed such that particular data transactions and usage can be classified based on purpose and/or type. Further, the system and method provide reporting based on amount of usage and/or purpose or type of usage so that associated costs and usage can be calculated applied and allocated to particular accounts, divisions, groups or individuals within and outside of a company or entity. Further, the system may restrict data usage of devices to data usage that can be allocated to particular accounts based on purpose, source, destination or other. | 10-29-2015 |
20150312421 | Cost Allocation for Derived Data Usage - A system and method that allows for information relating to data and communication resource usage to be gathered and analyzed such that particular data transactions and usage can be classified based on purpose and/or type. Further, the system and method provide reporting based on amount of usage and/or purpose or type of usage so that associated costs and usage can be calculated applied and allocated to particular accounts, divisions, groups or individuals within and outside of a company or entity. Further, the system may restrict data usage of devices to data usage that can be allocated to particular accounts based on purpose, source, destination or other. | 10-29-2015 |
20150312422 | Real-Time Usage Detection Of Software Applications - A system and method that allows for information relating to data and communication resource usage to be gathered and analyzed such that particular data transactions and usage of network accessible software applications can be classified based on purpose and/or type. Further, the system and method provide reporting based on amount of usage and/or purpose or type of usage so that associated costs and usage can be calculated applied and allocated to particular accounts, divisions, groups or individuals within and outside of a company or entity. Further, the system may disable features of or access to network accessible software applications based on lack or use, limited use or other metrics that fall outside of threshold ranges or values. | 10-29-2015 |