| Patent application number | Description | Published |
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| 20080266127 | PREDICTING CABLE FAILURE THROUGH REMOTE FAILURE DETECTION OF ERROR SIGNATURES - Computer systems and techniques for predicting a cable failure in a network system begin by receiving a remote alarm indicator followed by a remote alarm indicator clear as a transmission alarm indicator of an intermittent short duration failure on the transmission path of a circuit. If the transmission alarm indicator is of a duration less than or equal to a preset threshold D it is considered an acceptable short hit transmission alarm. When at least N acceptable transmission alarms have been received and the time stamps of the last N acceptable transmission alarms have been recorded, then a determination is made as to whether N acceptable transmission alarms have been received within a preset time period. A moving window time period is calculated as the difference between the time stamp of the present acceptable transmission alarm K and the time stamp of the [(K−N)+1] acceptable transmission alarm. If the difference is less than or equal to T, a cable error signature is indicated. Based on the cable error signature, a cable failure may be predicted. | 10-30-2008 |
| 20090129260 | Devices, Systems, and/or Methods Regarding Virtual Routing Forwarding - Certain exemplary embodiments can provide a method that can comprise automatically rendering information indicative of a cause of a failure in a Virtual Private Network (VPN) that comprises one or more routers that utilize Virtual Routing and Forwarding (VRF) tables to route traffic via the VPN. The cause of the failure can be automatically determined. | 05-21-2009 |
| 20090138588 | METHOD OF PERFORMING ETHERNET GATEWAY SWITCH TROUBLE DIAGNOSTICS - A service provider unit automatically diagnoses problems in an Ethernet network that are associated with layers 1, 2, and/or 3 and determines whether there is a problem associated with an Ethernet gateway switch EGS. Further diagnostics can be performed to determine the layer, type, and/or location of the problem(s) based on whether there is a problem with the EGS. The diagnostic process followed depends on the types of problem(s) in the network. Once the problems have been diagnosed, an operator can be notified of the location and/or type of problem. | 05-28-2009 |
| 20090144764 | BILLING ADJUSTMENT SYSTEM FOR MULTIMEDIA CONTENT - A system and method is disclosed for processing refund requests. For IPTV broadcast programs, refund requests initiated by users may be for pay-per-view or on-demand programs. After accepting the refund request, user information and historical event information for the provider network are collected and analyzed using a set of rules. The refund request may be granted or denied, either in whole or in part, based on the user information and the historical event information. In addition, detection of network outages and service interruptions is correlated to the refund requests, whereby remediation service may be initiated for network components determined to be in a fault condition. | 06-04-2009 |
| 20090161530 | Method and System of Addressing A Problem Associated With A Network Including A Video Access Ready Device - A method can be used to detect a problem, isolate the cause of the problem to a particular device in which the cause resides, and potentially repairing the particular device. In one embodiment, the method can be fully automated using a system. In another embodiment, the method may be partly automated. In this particular embodiment, the system can perform most or all of the testing or diagnosis automatically. The system can perform the method until a point where human intervention is required. The problem, the cause, and particular device may be known at the time notification is sent to customer care, a workcenter, or another network operations center. With the information regarding the problem, cause and particular device, a technician or other personnel can be dispatched and repair the problem more quickly than if only the problem is provided and the technician needs to perform the testing and diagnosis. | 06-25-2009 |
| 20090161549 | DIAGNOSING PROBLEMS ASSOCIATED WITH ROUTE GROUPS IN A NETWORK - A system and method directed to diagnosing a problem associated with a route group in a network are disclosed. A problem associated with a route group is diagnosed by comparing inventory information associated with a route group to current route information associated with a router, where the router is associated with the route group. The process followed for diagnosing a problem associated with a route group depends on whether there is a mismatch between the inventory route information and the current route information. | 06-25-2009 |
| 20090161556 | Methods and Apparatus for Fault Identification in Border Gateway Protocol Networks - Systems and techniques for fault analysis in a data communication system. A fault analysis console in a provider network serving one or more customer networks responds to a reported loss of connectivity in the customer network by analyzing traffic statistics for a router serving the customer network. If traffic statistics indicate network functionality, border gateway protocol status is evaluated for logical channels being served by the router. Test communications are performed for customer edge router addresses for the logical channels and border gateway protocol status is evaluated for each customer edge router address. Test communications are then performed from a local provider edge router to each remote customer edge router being served. | 06-25-2009 |
| 20090161679 | METHOD AND APPARATUS FOR CUSTOMER-CONTROLLED ROUTING MANAGEMENT - In one embodiment, the present invention is a method and apparatus for customer-controlled routing management. In one embodiment, a system for managing routing in a virtual private network includes a configuration management system for receiving settings from a user of the virtual private network, the settings specifying at least one of: virtual private network topology and routing preferences, and for provisioning the virtual private network in accordance with the user settings and a validation management system for validating the provisioned virtual private network. | 06-25-2009 |
| 20090168658 | Method and System of Testing Video Access Devices - A test controller operable to test a video access device can include a first port coupled to particular test equipment and a second port coupled to video access devices. Each video access device can include a wideband link and a test port. The particular test equipment and each of the video access devices can be remotely located as compared to one another. The test controller can include a processor that is operable to send a command to connect the test port of a first particular video access device of the video access devices to its corresponding wideband link, and establish connectivity between the test equipment and a second particular video access device of the video access devices. The test controller can be part of a system that includes methods used to test video access devices. | 07-02-2009 |
| 20090175180 | Method and System of Addressing a Condition Experienced by a Customer When Using A Network - A method can be used to address a condition experienced by a customer when using a network. The method can include receiving a first communication from the customer, wherein the first communication is related to the condition of a video content as experienced by the customer, reviewing a log for an alarm, and testing a portion of the network that would process the video content, wherein testing generates a test result. The method can also include correlating the condition to a service parameter, an alarm, a maintenance event, a test result, or any combination thereof. The method can further include sending a second communication to the customer related to the condition. In one embodiment, the method can be fully or partly automated using a system. | 07-09-2009 |
| 20090178075 | METHOD AND SYSTEM OF DIAGNOSING A VIDEO CONDITION EXPERIENCED AT A CUSTOMER PREMISES - A test controller can be operable to diagnose a video condition experienced at a customer premises. The test controller can include a port coupled to the customer premises. The test controller can also include a processor operable to activate a diagnosis sequence, send a set of questions to equipment at the customer premises, and isolate a cause of the video condition to a portion of the network, in response to receiving test a video access device can include a first port coupled to particular test equipment and a second port coupled to video access devices. The test controller can be part of a system that includes methods used to diagnose the video condition experienced at the customer premises. | 07-09-2009 |
| 20090182812 | METHOD AND APPARATUS FOR DYNAMIC SCALING OF DATA CENTER PROCESSOR UTILIZATION - In one embodiment, the present invention is a method and apparatus for dynamic scaling data center of processor utilization. In one embodiment, a system for managing a data center includes a control module for gathering data related to at least one server in the data center, the data being gathered from a plurality of sources, and a user interface coupled to the control module for displaying the gathered data to a user in a centralized manner. The control module is further configured to receive a command from the user, the command relating to the operation of the server, and to transmit the command to server. | 07-16-2009 |
| 20090219823 | METHOD AND APPARATUS FOR AUTOMATING HUB AND SPOKE INTERNET PROTOCOL VIRTUAL PRIVATE NETWORK TROUBLE DIAGNOSTICS - A method and apparatus for automating hub and spoke network trouble diagnostics in a communication network are disclosed. For example, the method retrieves provisioning and configuration data, access interface alarm information, and network facility status data related to the communication network by a diagnostic system, and identifies at least one of: a network configuration error, an access interface error, or a configuration error associated with at least one hub router or at least one spoke router, as the root cause of the problem of the communication network. | 09-03-2009 |
| 20090238077 | METHOD AND APPARATUS FOR PROVIDING AUTOMATED PROCESSING OF A VIRTUAL CONNECTION ALARM - A method and apparatus for providing automated processing of a virtual connection alarm on a packet network, e.g., a Virtual Private Network (VPN), are disclosed. For example, the method receives an alarm related to at least one virtual connection for a virtual private network (VPN) from a provider edge (PE) router, and determines whether the VPN has reached a first threshold for a maximum number of virtual connections or a second threshold for a pre-determined percentage of the maximum number of virtual connections. The method generates a new ticket or updating an existing ticket in response to the alarm if either the first threshold or the second threshold is reached. | 09-24-2009 |
| 20090271261 | Policy driven customer advertising - A system and methodology for providing policy driven, user requested advertising is disclosed. Networked users may be provided with selected advertisements to a targeted network access device during a specified broadcast event based on user preferences. The system includes a computing device coupled to at least one communications network and adapted for: receiving user preferences comprising desired advertising content, and specified network access device information for receiving and displaying the advertising thereon. The user preferences are stored in a database and matched to the user preferences with advertising content by at least one advertiser during the specified broadcast event. The advertisements that meet the user preferences are thereafter communicated over at least one communications network to at least one network access device specified in the user selected preferences. | 10-29-2009 |
| 20090290498 | AUTOMATIC PROBLEM ISOLATION FOR MULTI-LAYER NETWORK FAILURES - A method and apparatus includes automatically correlating indicators already generated by network components to detect and isolate failures that are caused by or related to network components operating on different layers of the open system interconnect (OSI) model. Failure indicators that persist for longer than a specified time window are automatically detected and correlated with one another based on a topology table. The method uses indicators already generated by the network components, obviating the need for software that typically resides on and consumes valuable processing time of network components. | 11-26-2009 |
| 20100014431 | METHOD AND APPARATUS FOR PROVIDING AUTOMATED PROCESSING OF A NETWORK SERVICE ALARM - A method and apparatus for providing automatic processing of a software defined network alarm or an integrated services digital network alarm are disclosed. For example, the method receives a trouble ticket for an SDN service or an ISDN service, and retrieves at least one of: a calling to number, a calling from number, one or more facility identifiers associated one or more facilities, or one or more channel identifiers related to the trouble ticket. The method then retrieves data for one or more network outages for the one or more facilities. | 01-21-2010 |
| 20100014644 | METHOD AND APPARATUS FOR PROVIDING AUTOMATED PROCESSING OF A SWITCHED VOICE SERVICE ALARM - A method and apparatus for providing automated processing of a switched voice alarm on a switched and/or Internet Protocol (IP) network are disclosed. For example, the method receives an alarm associated with a switched voice service, and retrieves a Local Routing Number (LRN) or Primary Inter-exchange Carrier (PIC) information from a switch serving a call associated with a caller's telephone number. The method determines if the alarm is due to one or more service degradations, and notifies a work center responsible for one or more of the service degradations if the alarm is due to the one or more service degradations. | 01-21-2010 |
| 20100014651 | METHOD AND APPARATUS FOR PROCESSING OF A TOLL FREE CALL SERVICE ALARM - A method and apparatus for automatic processing of toll free call service alarms are disclosed. For example, the method receives a trouble ticket by a service provider for a toll free call service alarm, and retrieves a calling to number and a calling from number from the trouble ticket. The method determines if the service provider is a responsible organization for the toll free call service for the calling to number, and determines if a customer network for the toll free call service is active if the service provider is the responsible organization for the toll free call service. The method notifies a work center if the customer network is not active. | 01-21-2010 |
| 20100027412 | SYSTEM AND METHOD FOR SERVICE RESTORATION IN A MEDIA COMMUNICATION SYSTEM - A system that incorporates teachings of the present disclosure may include, for example, a set-top box (STB) having a controller to generate a trouble report indicating a malfunction with one or more services, and submitting the trouble report to a mitigation system. The mitigation system can be adapted to detect one or more operational faults in at least one of a Digital Subscriber Line Access Multiplexer (DSLAM), a residential gateway (RG), and the STB, cycle operations of at least one of the DSLAM, the RG, and the STB responsive to detecting an undesirable state of operation of at least one of the DSLAM, the RG, and the STB, and generate a trouble ticket directed to a service agent responsive to detecting that at least one of the DSLAM, the RG and the STB continues to exhibit at least one operational fault. Other embodiments are disclosed. | 02-04-2010 |
| 20100027560 | SYSTEM AND METHOD FOR SERVICE MITIGATION IN A COMMUNICATION SYSTEM - A system that incorporates teachings of the present disclosure may include, for example, a system having a controller to monitor in a communication system bandwidth utilization by CPE, detect bandwidth utilization by the CPE that exceeds a bandwidth utilization limit, reconfigure a portion of the communication system to accommodate the increase in bandwidth utilization by the CPE, and generate a mitigation plan directed to a user of the CPE to address the increased bandwidth utilization by the CPE. Other embodiments are disclosed. | 02-04-2010 |
| 20100036939 | APPARATUS AND METHOD FOR MANAGING A NETWORK - A system that incorporates teachings of the present disclosure may include, for example, a server comprising a controller to monitor a physical layer, a data link layer and a network layer of an Internet Protocol Television (IPTV) network, obtain a plurality of alarm signals from one or more of the physical layer, the data link layer and the network layer that are associated with an undesired condition of the IPTV network, synthesize the plurality of alarm signals to determine a correlation, obtain topology information associated with network devices in the IPTV network, and isolate the undesired condition to a network component in the IPTV network using the correlation and the topology information. Other embodiments are disclosed. | 02-11-2010 |
| 20100046381 | METHOD AND APPARATUS FOR PROCESSING OF AN ALARM RELATED TO A FRAME RELAY ENCAPSULATION FAILURE - A method and apparatus for providing automated processing of an alarm related to a frame relay encapsulation failure on a packet network, e.g., a Virtual Private Network (VPN), are disclosed. For example, the method receives an alarm or a ticket related to a network connection with a frame relay encapsulation, and correlates the ticket or said alarm with a circuit. The method determines a number of logical channels supported by the circuit between a customer edge (CE) router and a provider edge (PE) router. The method performs one or more tests from the PE router to one or more customer end device connected to the PE router through the CE router, and performs one or more tests from the PE router to one or more remote customer end devices, if all of the one or more tests from the PE router to the one or more customer end devices connected to the PE router through the CE router are successful. | 02-25-2010 |
| 20100052924 | Method and System for Detecting and Managing a Fault Alarm Storm - A method and system of managing network alarms including associating an alarm type with a plurality of network alarms using information associated with the plurality of network alarms, the information comprising a quantity of the plurality of network alarms and a cause of the network alarms; and processing the plurality of network alarms based on the alarm type associated therewith. | 03-04-2010 |
| 20100054136 | APPARATUS AND METHOD FOR MANAGING A NETWORK - A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to receive information from a set top box that is associated with an undesired condition being experienced by a user of the set top box where the information is inputted into the set top box by the user, determine a failure condition associated with the information, perform a first diagnostic process to isolate the failure condition between a network failure and a customer premises equipment (CPE) failure, and transmit correction instructions to the set top box for presentation to the user when the failure condition is isolated to the CPE failure. Other embodiments are disclosed. | 03-04-2010 |
| 20100058396 | APPARATUS AND METHOD FOR MANAGING A NETWORK - A system that incorporates teachings of the present disclosure may include, for example, a set top box having a controller to present bandwidth adjustments options for customer premises equipment comprising the set top box where the bandwidth adjustments options include a bandwidth limit for the customer premises equipment, receive a selection of the bandwidth adjustments options, and transmit the selection of the bandwidth adjustments options to a network device for adjusting the bandwidth limit for the customer premises equipment. Other embodiments are disclosed. | 03-04-2010 |
| 20100063989 | APPARATUS AND METHOD FOR DELIVERING MEDIA CONTENT - A system that incorporates teachings of the present disclosure may include, for example, a mobile communication device, having a controller to capture media content and transmit the media content to a media server with a request for distribution of the media content to one or more targeted recipients according to a user profile associated with the mobile communication device that is stored in the media server, where a format of the media content is adjusted by the media server based at least in part on the user profile. Other embodiments are disclosed. | 03-11-2010 |
| 20100067384 | METHODS AND APPARATUS TO DIAGNOSE OUTBOUND VoIP SERVICES - Example methods and apparatus to diagnose outbound voice over Internet protocol (VoIP) services are disclosed. An example method comprises monitoring activity in a first VoIP network to determine a first value representative of a peak number of communication sessions concurrently active between a second VoIP network and a public switched telephone network via the first VoIP network, and comparing the first value to a threshold to determine whether to automatically close a trouble ticket submitted against the first VoIP network. | 03-18-2010 |
| 20100074417 | SYSTEMS AND METHODS FOR MONITORING VOICE SERVICE FEATURE FAILURES IN A TELECOMMUNICATION NETWORK - A method includes receiving multiple alarm messages, each being associated with a failure associated with a service feature available within a telecommunication network. A failure rate for a type of failure having a common set of service feature failure characteristics is determined from the alarm messages received. When the failure rate exceeds a threshold, a maintenance ticket is generated automatically. | 03-25-2010 |
| 20100080115 | METHODS AND APPARATUS TO MONITOR BORDER GATEWAY PROTOCOL SESSIONS - Example methods and apparatus to monitor border gateway protocol sessions are disclosed. A disclosed example method includes detecting a failure of a first border gateway protocol (BGP) session and initiating a session-down timer in response to detecting the failure. The example method also includes generating a sustained-down alarm when a threshold time value of the session-down timer is exceeded before the first BGP session is re-established. | 04-01-2010 |
| 20100080147 | METHODS FOR RECONCILING TRUNK GROUP IDENTIFICATION INFORMATION AMONG VARIOUS TELECOMMUNICATION NETWORK MANAGEMENT SYSTEMS - A method includes retrieving a first data set from a switch within a network, the first data set including a set of switch records. Among the switch records included in the first data set is a first switch record associated with and including a field identifying a first trunk group from a set of trunk groups included within the switch. A second data set is retrieved from a configuration management system configured to facilitate an operation associated with the network. The second data set includes a plurality of configuration records, which includes a first configuration record associated with and including a field identifying the first trunk group. When the field included in the first configuration record differs from the field included in the first switch record a report is produced. | 04-01-2010 |
| 20100085879 | METHODS AND APPARATUS TO DIAGNOSE ENHANCED INTERIOR GATEWAY ROUTING PROTOCOL PROBLEMS IN NETWORKS - Example methods and apparatus to diagnose enhanced interior gateway routing protocol (EIGRP) problems in networks are disclosed. A disclosed example method to identify whether an EIGRP problem is present in a network comprises automatically performing one or more tests of one or more routers of the network in response to a submitted trouble ticket, processing results of the one or more tests to automatically identify whether the EIGRP problem is present in the network, and automatically assigning the trouble ticket to a work center when the EIGRP problem is present in the network. | 04-08-2010 |
| 20100097213 | SECURITY INFRASTRUCTURE - An automated security infrastructure is disclosed that includes security agents that are designed to analyze security issues. The security agents process events received from event-messages, and records data associated with a security issue in a ticket. Security and management personnel are kept informed based on notification subscription lists. Assigned security personnel's progress in resolving outstanding security issues is monitored until those issues are resolved. | 04-22-2010 |
| 20100097940 | APPARATUS AND METHOD FOR SERVICING A NETWORK - A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to receive first operational data from a portable testing device that is temporarily connected to a network interface device of a network where the network interface device is customer premises equipment and where the first operational data is associated with an undesired condition being experienced by the customer premises equipment, determine a service action to be performed by a technician associated with the portable testing device based at least in part on the first operational data, and transmit service information that is representative of the service action to the testing device for servicing the customer premises equipment where the service information is adapted for presentation by the testing device. Other embodiments are disclosed. | 04-22-2010 |
| 20100097944 | Layer 2 network rule-based non-intrusive testing verification methodology - Systems and methods are described that that analyze Layer 2 network performance and identify problems without having to disrupt customer service. Embodiments employ a two-phase approach to identify network problems. For an ingress switch, embodiments monitor frame relay Management Information Base (MIB) port and channel objects. A trouble ticket with various test results may be issued and a network work center notified with recommendations that include switch checking, network checking, Layer 1 access testing and network connectivity testing. | 04-22-2010 |
| 20100111522 | APPARATUS AND METHOD FOR MANAGING A NETWORK - A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to monitor first and second access devices of a communications network for an alarm where the first and second access devices are connected to each other by a fiber optic cable and where the first and second access devices are capable of transmitting media content to a communications device of a user, identify hierarchical cable relationships associated with the fiber optic cable, monitor network elements of the communications network that are associated with the hierarchical cable relationships for other alarms, and determine a fiber cut of the fiber optic cable based at least in part on the alarm of the monitored first and second access devices and the other alarms of the monitored network elements. Other embodiments are disclosed. | 05-06-2010 |
| 20100117857 | Telemetry services: serving the utility companies using the home FTTP network environment - A system and method for collecting utility consumption telemetry data from a customer served by a plurality of utility companies, and providing a consumption report for the customer to each of the plurality of utility companies serving the customer. The system includes a utility server that is adapted for receiving the utility consumption telemetry data from the utility customer. The utility server is disposed at a network service provider that serves the customer with bundled network services. Utility consumption telemetry data is stored in a database and consumption reports for the customer may be generated for each of the plurality of utility companies serving the customer. | 05-13-2010 |
| 20100118709 | METHOD AND APPARATUS FOR PROVIDING END TO END VIRTUAL PRIVATE NETWORK PERFORMANCE MANAGEMENT - A method and apparatus for managing a virtual private network are disclosed. For example, the method collects performance data for at least one parameter from a plurality of customer edge routers and a plurality of provider edge routers associated with the virtual private network. The method correlates the performance data for identifying one or more performance exceptions based on a threshold for each of the at least one parameter, and performs a trending analysis using the one or more performance exceptions to predict a potential problem that will impact the virtual private network. | 05-13-2010 |
| 20100124170 | Methods and Apparatus to Detect Border Gateway Protocol Session Failures - Methods and apparatus to detect border gateway protocol (BGP) session failures are disclosed. A disclosed example apparatus comprises a database interface to obtain provisioned configuration information for a provider edge (PE) router, a BGP engine to receive one or more BGP messages from a route reflector, the one or more BGP messages representing a list of active routes for the PE router, and a session analyzer to compare the list of active routes with the provisioned configuration information to determine whether a provisioned route is not present in the list of active routes, and to declare a BGP session failure when the provisioned route is not present in the list of active routes. | 05-20-2010 |
| 20100125853 | ADAPTIVE APPLICATION INTERFACE MANAGEMENT - A method and system for adaptive processing of alert messages exchanged between applications is disclosed. The system may include a diagnostic engine coupled to a plurality of applications. A plurality of application alert messages may be monitored to determine if the alerts exceed a predetermined threshold. If a threshold number of alert messages is exceeded, an interface status based on a diagnostic code for the interface may be determined. A query value for the interface may be adjusted. Based on the amount of the increase in the alert messages, different actions may be indicated. An administrator for the application interface or for equipment associated with the interface may be notified for servicing the equipment. | 05-20-2010 |
| 20100125886 | NETWORK DIAGNOSTICS - A system that incorporates teachings of the present disclosure may include, for example, a controller to automatically check lower level layer test results of an IPTV or iTV network, automatically retrieve inventory data from an inventory system, automatically retrieve a Layer 4 data from a live router by executing a show Class of Service (COS) interface command, automatically compare a COS value with a value from the inventory system to determine a mismatch, and automatically create an alert if the mismatch exists. Other embodiments are disclosed. | 05-20-2010 |
| 20100128612 | DIAGNOSING NETWORK PROBLEMS IN AN IPV6 DUAL STACK NETWORK - Embodiments of the present invention are directed to diagnosing problems in a dual stack network supporting Internet Protocol Version Six (IPV6). Inventoried information can be retrieved from an inventory system in response to a problem associated the dual stack network. It can be determined whether a mismatch exists between live customer address information associated with a customer edge router and the inventoried information. A notification can be generated in response to determining whether a mismatch exists. The notification includes information representing a cause of the problem and resolution of the problem. | 05-27-2010 |
| 20100131799 | Trouble emulator for a rules-based diagnostic system - Embodiments of the present invention are directed to validating a rules-based diagnostic system for a network. Emulated data for use by the rules-based diagnostic system can be generated that includes a trouble ticket to emulate a problem associated at least one of Layer 1 and Layer 2 network services and includes network information associated with the problem. Responses from the rules-based diagnostic system can be received in response to the emulated data being processed by the rules-based diagnostic system. A log generated by the rules-based diagnostic system can be analyzed to determine rules implemented by the rules-based diagnostic system in response to the emulated data, thereby validating operation of the rules-based diagnostic system. | 05-27-2010 |
| 20100135161 | METHOD AND APPARATUS FOR PROVIDING AUTOMATED PROCESSING OF A MULTICAST SERVICE ALARM - A method and apparatus for providing automatic processing of an alarm related to a multicast service in a network are disclosed. For example, the method receives an alarm related to a multicast service, and retrieves multicast data, wherein said multicast data comprises one or more of: a source Internet Protocol (IP) address for a source, a group IP address, and Protocol Independent Multicast (PIM) data. The method retrieves interface information, wherein the interface information comprises one or more of: an interface IP address, a PIM mode, and a Designated Router (DR) IP address. The method retrieves a status of a neighbor of the source in accordance with the source IP address, and determines if a neighbor is established for the source IP address. | 06-03-2010 |
| 20100146567 | APPARATUS AND METHOD FOR DISTRIBUTING MEDIA CONTENT - A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to access multiple media content in response to a request to record the multiple media content from a first communication device, adjust a format of at least a portion of the multiple media content based at least in part on a user profile associated with the first communication device, and compile the adjusted multiple media content for delivery. Other embodiments are disclosed. | 06-10-2010 |
| 20100149994 | Systems Configured to Automatically Identify Open Shortest Path First (OSPF) Protocol Problems in a Network and Related Computer Program Products and Methods - A data communications system may include a network having a plurality of network provider routers configured to support Open Shortest Path First (OSPF) circuits between customer edge routers outside the network, an automated diagnostic system coupled to the network provider routers. The automated diagnostic system may be configured to automatically initiate one or more inquiries of one or more of the network provider routers in response to a customer IP address identifying a customer edge router servicing a customer location from which a service failure has been reported and a circuit address identifying an Open Shortest Path First (OSPF) circuit related to the reported service failure. In addition, the automated diagnostic system may be configured to automatically process results of the one or more inquiries to automatically identify whether an Open Shortest Path First (OSPF) protocol problem is present in the network, and to automatically generate a notification for a work center when an Open Shortest Path First (OSPF) problem is identified in the network. Related computer program products and methods are also discussed. | 06-17-2010 |
| 20100157815 | System and Method for Transport Independent Automated Voice Solutions - A system and method provides transport independent automated voice solutions. The method comprises receiving an indication of a network issue of a network. The network issue relates to a malfunction of a voice service provided by the network. Sub-networks of the network utilize a plurality of transmission protocols. The method further comprises determining a source of the network issue by determining a status for each of select components related to the network issue. The select components are determined by a type of the transmission protocols related to the network issue. | 06-24-2010 |
| 20100161769 | Method and System for Virtual LAN Media Access Control Trouble Diagnostics - Described herein are systems and methods for automatically troubleshooting problems related to Media Access Control (“MAC”) address limit problems within a virtual local area network (“VLAN”). An exemplary method includes identifying a media access control (“MAC”) address alert within a network, referencing a translation table of a plurality of MAC addresses to detect a whether a number of MAC addresses in the network exceeds a threshold number, and providing a solution for the MAC address alert. An exemplary system includes a rules building engine for identifying a media access control (“MAC”) address alert within a network, referencing a translation table of a plurality of MAC addresses to detect a whether a number of MAC addresses in the network exceeds a threshold number, and providing a solution for the MAC address alert. A further exemplary embodiment is related to a computer readable storage medium storing a set of instructions executable by a processor, the set of instructions being operable to identify a media access control (“MAC”) address alert within a network, reference a translation table of a plurality of MAC addresses to detect a whether a number of MAC addresses in the network exceeds a threshold number, and provide a solution for the MAC address alert. | 06-24-2010 |
| 20100211817 | COMMON CHRONICS RESOLUTION MANAGEMENT - Systems and methods for managing problems that are determined to be chronic problems with network devices or circuits are disclosed. The systems and methods receive data indicating a problem with a network device or circuit and determine based on the data a first action to be performed on the network device or circuit. Upon determining that a recurring problem exists for the network device or circuit, a rule set is used to determine if the data indicates a chronic problem. Upon determining that a chronic problem exists for the network device or circuit, the rule set is used to determine a monitoring period for the network device or circuit. Further, within the monitoring period a performance indicator that indicates that the network equipment or circuit is performing acceptably or unacceptably is used to determine further actions for the network device or circuit. | 08-19-2010 |
| 20100214932 | VPN intelligent route service control point trouble diagnostics - Systems and methods are described that analyze Layer 3 network performance between a network and its Intelligent Route Service Control Point (IRSCP) architecture to identify problems without having to disrupt customer service. | 08-26-2010 |
| 20100246436 | USER-CONTROLLED NETWORK CONFIGURATION FOR HANDLING MULTIPLE CLASSES OF SERVICE - A process and system for user-controlled configuration of an Internet-protocol (IP) network wherein the user may supply input for generating a network classification profile (NCP), which includes a number of classes of service (COSs) for prioritizing network traffic. Network packets belonging to a COS may be classified according to a packet parameter. The NCP may be used to prioritize packets sent to the network from a network ingress router. A queuing profile for scheduling packets received from the network based on the NCP may also be generated and used by a network egress router. The packet parameter may be based on information in the packet header. | 09-30-2010 |
| 20100265832 | METHOD AND APPARATUS FOR MANAGING A SLOW RESPONSE ON A NETWORK - A method and an apparatus for detection and prevention of a slow response on a network are disclosed. For example, the method selects a router automatically for testing in response to a ticket indicating a slow response, and performs a diagnostic test on the router, wherein the diagnostic test comprises at least one of: a protocol diagnostic test, a circuit diagnostic test or, a congestion diagnostic test. The method then performs at least one remedial step to address a root cause that is identified by the diagnostic test, wherein the root cause is associated with the slow response. | 10-21-2010 |
| 20100306590 | Automated Testing Platform for Event Driven Systems - A platform for the automated testing of event driven software applications is provided. A source environment is replicated to a target environment. The target environment includes a target system. A test case is defined with a target system, specific attributes and verification information. The attributes of the test case include the target system. The test case is fired. An event is simulated for the test case based on the target system and the specific attributes. The simulated event is transmitted to the target environment. The results of the test case being fired are determined based on verification information. The results are recorded to a data store. | 12-02-2010 |
| 20110078513 | Methods, Systems & Products for Detecting Failing Power Supplies - Methods, systems, and products are disclosed for predicting failures in power supplies. A count of exception messages is set to zero. When a exception message is received, the count of exception messages is incremented and compared to a threshold value. When the count of exception messages equals the threshold value, a cooling fan is determined to be failed, and a prediction is made that a power supply is proceeding towards failure. | 03-31-2011 |
| 20110122763 | DIAGNOSING NETWORK PROBLEMS IN AN IPV6 DUAL STACK NETWORK - Embodiments of the present invention are directed to diagnosing problems in a dual stack network supporting Internet Protocol Version Six (IPV6). Inventoried information can be retrieved from an inventory system in response to a problem associated the dual stack network. It can be determined whether a mismatch exists between live customer address information associated with a customer edge router and the inventoried information. A notification can be generated in response to determining whether a mismatch exists. The notification includes information representing a cause of the problem and resolution of the problem. | 05-26-2011 |
| 20110128880 | METHOD AND SYSTEM OF DIAGNOSING A VIDEO CONDITION EXPERIENCED AT A CUSTOMER PREMISES - A system and method for diagnosing video conditions experienced at one or more customer premises is disclosed. A system that incorporates teachings of the present disclosure may include, for example, network device including a port coupled with a first customer premises over a network, a memory storing computer instructions, and a controller. The controller can execute the computer instructions for identifying a video condition experienced at the first customer premises where the video condition is associated with video content transmitted over the network, sending a first query to first equipment at the first customer premises, receiving first responses to the first query from the first equipment, sending a second query to second equipment at a second customer premises, receiving second responses to the second query from the second equipment, and associating a cause of the video condition with the first customer premises in response to receiving the second responses. Additional embodiments are disclosed. | 06-02-2011 |
| 20110149721 | METHODS AND APPARATUS TO DETECT AND RESTORE FLAPPING CIRCUITS IN IP AGGREGATION NETWORK ENVIRONMENTS - Methods and apparatus to detect and restore flapping circuits in IP aggregation network environments are disclosed herein. An example method for use in maintaining a communication network includes retrieving information related to an operating state of a device associated with a network disturbance; determining whether the information related to the operating state of the device is indicative of a flapping condition; when the operating state information indicates that the flapping condition is present in the network, determining a cause of the flapping condition; when the cause of the flapping condition is a physical cause, selecting a first recovery procedure; and when the cause of the flapping condition is a logical cause, selecting a second recovery procedure different from the first recovery procedure. | 06-23-2011 |
| 20110149726 | Method and System for Service Assurance and Capacity Management Using Post Dial Delays - A computer readable storage medium stores a set of instructions operable by a processor. The set of instructions is operable to determine a metric related to connection delays in a network; determine a level of service degradation for a selected one of a plurality of mechanisms for accessing the network; and instruct a user equipment to use a further one of the plurality of mechanisms, if the level of service degradation for the selected one of the plurality of mechanisms is greater than a predetermined degradation threshold. | 06-23-2011 |
| 20110151879 | System and Method for Alternate Mobility Call Routing - A computer readable storage medium stores a set of instructions executable by a processor. The set of instructions being operable to receive, from a communications network, an indication that an element of the network is at a capacity limit; and initiate a communications session from a user communication device using an alternative network, wherein the alternative network transmits the communications session to the communications network. | 06-23-2011 |
| 20110154125 | Method and System for Fault Detection Using Round Trip Time - A computer readable storage medium stores a set of instructions executable by a processor. The set of instructions is operable to receive, from a user device, a query relating to a degradation of performance of the device within a network; receive, from a transceiver station, a record relating to a time to send data to the device; and identify the existence of an error in the device based on a determination that the time is greater than a predetermined threshold. | 06-23-2011 |
| 20110161745 | Mobility PDA Surveillance Using GPS - A method for troubleshooting a mobile device operating in a network includes receiving a request from the mobile device to a network server via a global positioning system (GPS) interface; extracting a report from the network; comparing values in the report to threshold values; requesting additional data collection based on the comparing step; analyzing the additional data; and sending a report to the mobile device. The mobile device may be a personal digital assistant. The invention includes a system configured to perform the foregoing method steps. | 06-30-2011 |
| 20110228665 | Locally Diagnosing and Troubleshooting Service Issues - A method includes detecting, at a customer premises equipment (CPE) device, a problem associated with a network device. The network device is communicatively coupled to the CPE device via a local area network. For example, the CPE device may include a residential gateway (RG). The method includes determining, at the CPE device, whether the problem associated with the network device is locally correctable. When the CPE device determines that the problem is locally correctable, the method includes initiating a corrective action to resolve the problem. When the CPE device determines that the problem is not locally correctable, the method includes sending data associated with the problem from the CPE device to a network system via a wide area network. | 09-22-2011 |
| 20110287762 | Enabling Improvement in Cellular Network Coverage - A method that has cellphones report to the cellular network signal strength and location information when the signal strength falls below a chosen threshold. Each cellphone maintains a log file of entries, each of which specifies a location and a signal strength (that is below the chosen threshold) and on a regular basis sends the information in the log file to the cellular network's provider. The provider uses the information sent by the cellphones to identify geographic regions where signal conditions are poor, and that enables the provider to upgrade its network. | 11-24-2011 |
| 20120039187 | Intelligent Loop Diagnostics for Digital Subscriber Line Services to Support a Service Assurance System - A method of diagnosing a transmission loop in an Internet protocol television (IPTV) network includes configuring the loop as an open loop and performing a single-ended loop test (SELT), configuring the loop as a terminated-loop and performing another SELT, subtracting a trace of the first SELT from a trace of the second SELT, and determining the length of the loop from the result. A service assurance system in an IPTV network includes a test module and a DSLAM coupled to a residential gateway by a transmission loop. The test module operates to determine that a fault condition on the IPTV network is caused by a fault in the loop, direct the DSLAM to perform an open loop SELT and a terminated-loop SELT on the loop, receive the results of the SELTs, and determine a location of a tap on the loop based upon the results. | 02-16-2012 |
| 20120078565 | Methods, Systems, and Products for Reflective Maintenance - Methods, systems, and products maintain reflective maintenance records for a network. Test results are mirrored from different testing applications to a centralized testing database. The test results are associated to circuit identifiers. A work order is received that identifies trouble associated with a customer. A circuit identifier associated with the customer is retrieved and, prior to performing a test of a circuit to resolve the trouble, the centralized testing database is queried for the circuit identifier. A test result associated with the circuit identifier is retrieved and the work order is updated with the test result. | 03-29-2012 |
| 20120101914 | METHOD, SYSTEM, AND COMPUTER PROGRAM PRODUCT FOR PROVIDING TRANSACTION SERVICES - Transaction services include providing, to a computer system of an entity via a first user interface, a transaction service template having data fields configured to specify items and identifiers of physical locations in which each of the items resides. The transaction services also include receiving the transaction service template including entries presented in the data fields, the transaction service template mapping the items to corresponding physical locations. Transaction services further include providing a second user interface to an end user device, the second user interface including a portion of the data fields of the transaction service template. In response to a transaction request that includes one of the items, the transaction services also include populating an identifier of a corresponding physical location of the item in the transaction request within the second user interface as a transaction response. | 04-26-2012 |
| 20120127975 | APPARATUS AND METHOD OF AUTOMATICALLY PROVISIONING A FEMTOCELL - A system that incorporates teachings of the present disclosure may include, for example, a femtocell having a controller operable to establish communications with a gateway and transmit authentication information to the gateway. The gateway transmits the authentication information and a gateway identifier to a remote server to authenticate the femtocell. The controller is also operable to detect enablement of services responsive to the remote server identifying a subscriber account according to the gateway identifier, and the remote server authenticating the femtocell by comparing the authentication information to information retrieved from the subscriber account. Other embodiments are disclosed. | 05-24-2012 |
| 20120144226 | METHOD AND APPARATUS FOR SESSION ESTABLISHMENT MANAGEMENT - A method, computer readable medium and apparatus for performing session establishment management. For example, the method detects an evolved packet system establishment success rate that is measured over a predefined period of time falling below a predefined threshold, and performs, via a rule management server, an analysis on a bearer portion. The method then associates, via the rule management server, a root cause that contributed to the evolved packet system establishment success rate falling below the predefined threshold. | 06-07-2012 |
| 20120151527 | Rule-Based Selection of Content - A method includes, at a customer premise equipment (CPE) device, accessing data descriptive of content available via a network coupled to a network interface of the CPE device. A plurality of rules are analyzed using a forward-inferencing rules engine to determine whether one or more of the rules are satisfied based on the data. The rules include at least one user defined rule and at least one automatically generated rule, where the at least one automatically generated rule is automatically generated based on user history information. The method includes selecting particular content of the content available via the network for presentation via a display device. | 06-14-2012 |
| 20120151549 | User Assistance Via Customer Premises Equipment Media Files - A particular customer premises equipment (CPE) device includes a display interface, a processor, and a memory accessible to the processor. The memory includes a plurality of media files that include user assistance information. The memory also includes instructions executable by the processor to access a media file of the plurality of media files and, in response to a user request for assistance, send content of the media file to a display device via a display interface. | 06-14-2012 |
| 20120155298 | METHOD AND APPARATUS FOR PROVIDING MAPPING MANAGEMENT - A method, computer readable medium and apparatus for performing mapping management are disclosed. For example, the method monitors network performance measurements of long term evolution mobility elements, monitors a class type and a bandwidth type of long term evolution interfaces, determines if an impairment state is detected based upon the monitoring network performance measurements and the monitoring the class type and the bandwidth type, determines if the impairment state is due to a class of service and a quality of service mismatch and reconfigures the quality of service if the impairment state is due to the class of service and the quality of service mismatch. | 06-21-2012 |
| 20120157089 | METHOD AND APPARATUS FOR PROVIDING LONG TERM EVOLUTION SERVICE OUTAGE AND DEGRADATION MANAGEMENT - A method and apparatus for enabling a wireless communication service provider to remotely provide wireless network service outage and/or degradation detection, isolation, and restoration relating to a base station are disclosed. For example, the method detects a wireless service problem, and isolates the wireless service problem to a base station of a plurality of base stations of the wireless communication network, wherein the wireless service problem comprises a wireless service degradation. The method then performs a recovery task remotely on the base station to address the wireless service degradation. | 06-21-2012 |
| 20120213091 | METHODS AND APPARATUS TO MONITOR BORDER GATEWAY PROTOCOL SESSIONS - Example methods and apparatus to monitor border gateway protocol sessions are disclosed. A disclosed example method includes detecting a failure of a first BGP session, initiating a sustained-down timer and a reset-timer in response to detecting the failure, identifying a sustained-down condition in response to the sustained-down timer exceeding a first time threshold, identifying a flapping condition in response to counting a threshold number of BGP failures and corresponding BGP re-establishments during a second time threshold of the reset-timer, and identifying a continuous flapping condition in response to detecting the flapping condition consecutively for a threshold number of instances. | 08-23-2012 |
| 20120320785 | METHOD AND APPARATUS FOR MANAGING PACKET CONGESTION - A method and apparatus for addressing a congestion condition in a communication network are disclosed. For example, the method receives an alert for at least one of: a trunk or a Permanent Virtual Circuit (PVC), where the trunk or the PVC is associated with a route. The method determines whether the alert is associated with a congestion condition by determining whether a trunk utilization has exceeded a first predetermined threshold for the trunk or for the at least one trunk supporting the PVC. The method then rebuilds the route if the first predetermined threshold is exceeded for the trunk or for the at least one trunk supporting said PVC. | 12-20-2012 |
| 20130003593 | METHOD AND APPARATUS FOR PROVIDING END TO END VIRTUAL PRIVATE NETWORK PERFORMANCE MANAGEMENT - A method and apparatus for managing a virtual private network are disclosed. For example, the method collects performance data for at least one parameter from a plurality of customer edge routers and a plurality of provider edge routers associated with the virtual private network. The method correlates the performance data for identifying one or more performance exceptions based on a threshold for each of the at least one parameter, and performs a trending analysis using the one or more performance exceptions to predict a potential problem that will impact the virtual private network. | 01-03-2013 |
| 20130010932 | METHOD AND APPARATUS FOR PROCESSING OF A TOLL FREE CALL SERVICE ALARM - A method and apparatus for automatic processing of toll free call service alarms are disclosed. For example, the method receives a trouble ticket by a service provider for a toll free call service alarm, and retrieves a calling to number and a calling from number from the trouble ticket. The method determines if the service provider is a responsible organization for the toll free call service for the calling to number, and determines if a customer network for the toll free call service is active if the service provider is the responsible organization for the toll free call service. The method notifies a work center if the customer network is not active. | 01-10-2013 |
| 20130013470 | METHODS FOR IDENTIFYING AND RECOVERING NON-REVENUE GENERATING NETWORK CIRCUITS ESTABLISHED OUTSIDE OF THE UNITED STATES - A method includes issuing a retrieval instruction, such as a database query, to retrieve from a database system a datum associated with a network circuit established outside of the United States. Upon receiving the datum from the database system, it is determined, based on the datum retrieved, whether the network circuit is incurring a charge. It is further determined, based on the datum retrieved, an amount of revenue generated by the network circuit. When the amount of revenue generated by the network circuit is below a predetermined threshold, a termination instruction to terminate a service associated with the network circuit is issued. | 01-10-2013 |
| 20130028101 | METHOD AND APPARATUS FOR PROVIDING SIGNATURE BASED PREDICTIVE MAINTENANCE IN COMMUNICATION NETWORKS - A method and apparatus for collecting and processing line performance data transmitted over cables, e.g., Y-cables, is disclosed. The present invention applies a method based on specific performance measurements, specific measurement time intervals, and compare results from different measurement time intervals to produce a “signature” that indicates deteriorating performance of a particular Y-cable. Once a “signature” is detected, the method will proactively and automatically generate a trouble ticket to trigger the dispatch maintenance staffs to service the cable, e.g., to perform the replacement of the Y-cable in question, thus completing the predictive maintenance process. A trouble ticket is a record used to report and manage the resolution of network related problems. | 01-31-2013 |
| 20130042256 | ADAPTIVE APPLICATION INTERFACE MANAGEMENT - A method and system for adaptive processing of alert messages exchanged between applications is disclosed. The system may include a diagnostic engine coupled to a plurality of applications. A plurality of application alert messages may be monitored to determine if the alerts exceed a predetermined threshold. If a threshold number of alert messages is exceeded, an interface status based on a diagnostic code for the interface may be determined. A query value for the interface may be adjusted. Based on the amount of the increase in the alert messages, different actions may be indicated. An administrator for the application interface or for equipment associated with the interface may be notified for servicing the equipment. | 02-14-2013 |
| 20130088975 | Method and System for Fault Detection Using Round Trip Time - A computer readable storage medium stores a set of instructions executable by a processor. The set of instructions is operable to receive, from a user device, a query relating to a degradation of performance of the device within a network; receive, from a transceiver station, a record relating to a time to send data to the device; and identify the existence of an error in the device based on a determination that the time is greater than a predetermined threshold. | 04-11-2013 |
| 20130097465 | SYSTEMS AND METHODS FOR MONITORING VOICE SERVICE FEATURE FAILURES IN A TELECOMMUNICATION NETWORK - A method includes receiving multiple alarm messages, each being associated with a failure associated with a service feature available within a telecommunication network. A failure rate for a type of failure having a common set of service feature failure characteristics is determined from the alarm messages received. When the failure rate exceeds a threshold, a maintenance ticket is generated automatically. | 04-18-2013 |
| 20130176863 | METHOD AND APPARATUS FOR PROVIDING AUTOMATED PROCESSING OF A SWITCHED VOICE SERVICE ALARM - A method and apparatus for providing automated processing of a switched voice alarm on a switched and/or Internet Protocol (IP) network are disclosed. For example, the method receives an alarm associated with a switched voice service, and retrieves a Local Routing Number (LRN) or Primary Inter-exchange Carrier (PIC) information from a switch serving a call associated with a caller's telephone number. The method determines if the alarm is due to one or more service degradations, and notifies a work center responsible for one or more of the service degradations if the alarm is due to the one or more service degradations. | 07-11-2013 |
| 20130272142 | Intelligent Loop Diagnostics for Digital Subscriber Line Services to Support a Service Assurance System - A method of diagnosing a transmission loop in an Internet protocol television (IPTV) network includes configuring the loop as an open loop and performing a single-ended loop test (SELT), configuring the loop as a terminated-loop and performing another SELT, subtracting a trace of the first SELT from a trace of the second SELT, and determining the length of the loop from the result. A service assurance system in an IPTV network includes a test module and a DSLAM coupled to a residential gateway by a transmission loop. The test module operates to determine that a fault condition on the IPTV network is caused by a fault in the loop, direct the DSLAM to perform an open loop SELT and a terminated-loop SELT on the loop, receive the results of the SELTs, and determine a location of a tap on the loop based upon the results. | 10-17-2013 |
| 20130286857 | DIAGNOSING NETWORK PROBLEMS IN AN IPV6 DUAL STACK NETWORK - Embodiments of the present invention are directed to diagnosing problems in a dual stack network supporting Internet Protocol Version Six (IPV6). Inventoried information can be retrieved from an inventory system in response to a problem associated the dual stack network. It can be determined whether a mismatch exists between live customer address information associated with a customer edge router and the inventoried information. A notification can be generated in response to determining whether a mismatch exists. The notification includes information representing a cause of the problem and resolution of the problem. | 10-31-2013 |
| 20130307996 | METHOD AND SYSTEM OF DIAGNOSING A VIDEO CONDITION EXPERIENCED AT A CUSTOMER PREMISES - A test controller can be operable to diagnose a video condition experienced at a customer premises. The test controller can include a port coupled to the customer premises. The test controller can also include a processor operable to activate a diagnosis sequence, send a set of questions to equipment at the customer premises, and isolate a cause of the video condition to a portion of the network, in response to receiving test a video access device can include a first port coupled to particular test equipment and a second port coupled to video access devices. The test controller can be part of a system that includes methods used to diagnose the video condition experienced at the customer premises. | 11-21-2013 |
| 20140024383 | SYSTEM AND METHOD FOR QUALITY OF SERVICE IN A WIRELESS NETWORK ENVIRONMENT - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for providing on-demand quality of service guarantees in a wireless network environment. The system determines an on-demand quality of service for a segment of a communication path between a user equipment communicating with a radio access network connected to a core network and an external network connected to the core network. The system then determines if the on-demand quality of service for the segment meets a quality of service requirement. If the on-demand quality of service for the segment does not meet the quality of service requirement, the system identifies an alternate communication path between the user equipment and the external network, wherein the alternate communication path differs from the communication path. The system can then setup the alternate communication path for traffic between the user equipment and the external network. | 01-23-2014 |
| 20140187206 | APPARATUS AND METHOD OF AUTOMATICALLY PROVISIONING A FEMTOCELL - A system that incorporates teachings of the present disclosure may include, for example, a device having a processor operable to receive an identifier from a wireless device of a user, to determine information of a femtocell, and to provide the femtocell information to the wireless device. The processor is also operable to determine location data of the femtocell and to identify according to the gateway identifier a subscriber account to verify availability of service for the femtocell. The femtocell is authenticated according to the location data and the femtocell identifier. Other embodiments are disclosed. | 07-03-2014 |
| 20140241170 | METHOD AND SYSTEM OF DIAGNOSING A VIDEO CONDITION EXPERIENCED AT A CUSTOMER PREMISES - A test controller can be operable to diagnose a video condition experienced at a customer premises. The test controller can include a port coupled to the customer premises. The test controller can also include a processor operable to activate a diagnosis sequence, send a set of questions to equipment at the customer premises, and isolate a cause of the video condition to a portion of the network, in response to receiving test a video access device can include a first port coupled to particular test equipment and a second port coupled to video access devices. The test controller can be part of a system that includes methods used to diagnose the video condition experienced at the customer premises. | 08-28-2014 |
| 20140347996 | System and Method for Quality of Service in a Wireless Network Environment - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for providing on-demand quality of service guarantees in a wireless network environment. The system determines an on-demand quality of service for a segment of a communication path between a user equipment communicating with a radio access network connected to a core network and an external network connected to the core network. The system then determines if the on-demand quality of service for the segment meets a quality of service requirement. If the on-demand quality of service for the segment does not meet the quality of service requirement, the system identifies an alternate communication path between the user equipment and the external network, wherein the alternate communication path differs from the communication path. The system can then setup the alternate communication path for traffic between the user equipment and the external network. | 11-27-2014 |
| 20150019724 | Adaptive Analysis of Diagnostic Messages - Adaptive processing of alert messages allows proactive maintenance. Alert messages are monitored and compared to a threshold. If a threshold number of the alert messages is exceeded, diagnostic codes are retrieved and a query value may be adjusted. | 01-15-2015 |
