Patent application number | Description | Published |
20080205629 | Methods and Apparatus for Processing Foreign Accent/Language Communications - Techniques for improving the efficiency of foreign accent/language communications processing are disclosed. For example, in one aspect of the invention, a technique for processing a call received by a call center, includes the following steps/operations. A call is obtained. Then, at least one of an accent and a language spoken by a caller making the call is identified. The call is then directed to an appropriate operator at a first level of the call center based on at least one of the automatically identified accent and the automatically identified language. The techniques may also include multiple-purpose editing, automated translation, and restating methodologies. | 08-28-2008 |
20080215326 | SPEAKER ADAPTATION OF VOCABULARY FOR SPEECH RECOGNITION - A phonetic vocabulary for a speech recognition system is adapted to a particular speaker's pronunciation. A speaker can be attributed specific pronunciation styles, which can be identified from specific pronunciation examples. Consequently, a phonetic vocabulary can be reduced in size, which can improve recognition accuracy and recognition speed. | 09-04-2008 |
20090070100 | METHODS, SYSTEMS, AND COMPUTER PROGRAM PRODUCTS FOR SPOKEN LANGUAGE GRAMMAR EVALUATION - A method, system, and computer program product for spoken language grammar evaluation are provided. The method includes playing a recorded question to a candidate, recording a spoken answer from the candidate, and converting the spoken answer into text. The method further includes comparing the text to a grammar database, calculating a spoken language grammar evaluation score based on the comparison, and outputting the spoken language grammar evaluation score. | 03-12-2009 |
20090070111 | METHODS, SYSTEMS, AND COMPUTER PROGRAM PRODUCTS FOR SPOKEN LANGUAGE GRAMMAR EVALUATION - A method, system, and computer program product for spoken language grammar evaluation are provided. The method includes playing a recorded question to a candidate, recording a spoken answer from the candidate, and converting the spoken answer into text. The method further includes comparing the text to a grammar database, calculating a spoken language grammar evaluation score based on the comparison, and outputting the spoken language grammar evaluation score. | 03-12-2009 |
20090138262 | SYSTEMS AND METHODS TO INDEX AND SEARCH VOICE SITES - A method comprises crawling and indexing voice sites and storing results in an index; receiving a search request in voice from a user via a telephone; performing speech recognition on the voice search request and converting the request from voice to text; parsing the query; and performing a search on the index and ranking the search results. Search results may be filtered based on attributes such as location and context. Filtered search results may be presented to the user in categories to enable easy voice browsing of the search results by the user. Computer program code and systems are also provided. | 05-28-2009 |
20090138269 | SYSTEM AND METHOD FOR ENABLING VOICE DRIVEN INTERACTIONS AMONG MULTIPLE IVR'S, CONSTITUTING A VOICE WORKFLOW - A method for enabling voice driven interactions among multiple interactive voice response (IVR) systems begins by receiving a telephone call from a user of a first IVR system to begin a transaction; and, automatically contacting, by the first IVR system, at least one additional IVR system. Specifically, the contacting of the additional IVR system includes assigning tasks to the additional IVR system. The tasks require input from the user and the additional IVR system is secure and separate from the first IVR system. Moreover, the tasks can include a transfer of currency and a transfer of local information. | 05-28-2009 |
20090232287 | Telecom Web Browsers, and Methods for Defining a Telecom Web Browser - A method of defining a voice browser for browsing a plurality of voice sites, at least some of the voice sites having different telephone numbers, the voice sites being configured to be accessed by telephone, is provided including storing information relating to voice sites visited by a voice user; and providing forward and back functions, comprising transferring a user from one voice site to another, in response to commands by the user. Computer program code and systems are also provided. | 09-17-2009 |
20090238348 | Telecom Web Browsers, and Methods for Defining a Telecom Web Browser - A method of defining a voice browser for browsing a plurality of voice sites, at least some of the voice sites having different telephone numbers, the voice sites being configured to be accessed by telephone, is provided including storing information relating to voice sites visited by a voice user; and providing forward and back functions, comprising transferring a user from one voice site to another, in response to commands by the user. Computer program code and systems are also provided. | 09-24-2009 |
20100052891 | METHOD FOR ENVIRONMENTAL SENSING - Data pertaining to environmental information is acquired using sensors on a multiplicity of networked pervasive devices, and analyzed to determine occurrence of at least one environmental event. Such data can be obtained, for example, from an inventive wireless communications device including an antenna, transmit circuitry coupled to the antenna for transmission of radio frequency radiation therefrom, at least one environmental sensor configured to obtain environmental data, and a communications module coupled to the at least one environmental sensor and configured to cause transmission of a representation of the data via the antenna and the transmit circuitry. | 03-04-2010 |
20110077941 | Enabling Spoken Tags - Techniques for assigning a spoken tag in a telecom web platform are provided. The techniques include receiving a spoken tag, comparing the spoken tag to a set of one or more template tags, if the spoken tag is a match to a template tag, assigning the spoken tag and updating frequency of the tag in the set of one or more template tags, and if the spoken tag is not a match to a template tag, assigning the spoken tag and registering the spoken tag as a new tag in the set of one or more template tags. | 03-31-2011 |
20110106884 | SYSTEMS AND METHODS FOR NETWORKING ACROSS WEB BASED AND TELECOMMUNICATION BASED PORTALS - Embodiments of the invention provide a non-web based social networking system enabling users having limited Internet connectivity and/or limited access to high end mobile computing devices a cross networking opportunity with web-based social networking sites. Embodiments of the invention provide for additional communication modalities between social networking users, including but not limited to non-web based communication between the social networking users. | 05-05-2011 |
20110191696 | SYSTEMS AND METHODS FOR COLLABORATIVE BROWSING ON THE TELECOM WEB - Embodiments of the invention broadly contemplate systems, methods, apparatuses and program products providing collaborative browsing on the World Wide Telecom Web (WWTW) via a collaborative WWTW browser. According to embodiments of the invention, collaborative usage of the WWTW is enabled via connecting users and VoiceSites together. | 08-04-2011 |
20110230229 | Social Recommender System for Generating Dialogues Based on Similar Prior Dialogues from a Group of Users - Techniques for organizing information in a user-interactive system based on user interest are provided. In one aspect, a method for operating a system having a plurality of resources through which a user can navigate is provided. The method includes the following steps. When the user accesses the system, the resources are presented to the user in a particular order. Interests of the user in the resources presented are determined. The interests of the user are compared to interests of other users to find one or more subsets of users to which the user belongs by virtue of having similar interests. Upon one or more subsequent accesses to the system by the user, the order in which the resources are presented to the user is based on interests common to the one or more subsets of users to which the user belongs. | 09-22-2011 |
20110320950 | User Driven Audio Content Navigation - Systems and associated methods configured to provide user-driven audio content navigation for the spoken web are described. Embodiments allow users to skim audio for content that seems to be of relevance to the user, similar to visual skimming of standard web pages, and mark point of interest within the audio. Embodiments provide techniques for navigating audio content while interacting with information systems in a client-server environment, where the client device can be a simple, standard telephone. | 12-29-2011 |
20120035928 | SPEAKER ADAPTATION OF VOCABULARY FOR SPEECH RECOGNITION - A phonetic vocabulary for a speech recognition system is adapted to a particular speaker's pronunciation. A speaker can be attributed specific pronunciation styles, which can be identified from specific pronunciation examples. Consequently, a phonetic vocabulary can be reduced in size, which can improve recognition accuracy and recognition speed. | 02-09-2012 |
20120136870 | SYSTEMS AND METHODS FOR TWO STREAM INDEXING OF AUDIO CONTENT - Systems and methods provide for indexing audio content by fusing the indexes derived from a keyword stream and a large vocabulary stream search. For example, systems and methods provide for two stream searching of Spoken Web VoiceSites, wherein metadata is extracted from the VoiceSite and is used to determine a set of keywords for high precision search while a traditional standard vocabulary set is used to perform a high results, low precision search. The results of the keyword search and the standard vocabulary search are fused together to form a comprehensive, ranked list of results. | 05-31-2012 |
20120197999 | SYSTEM AND METHOD FOR MAKING USER GENERATED AUDIO CONTENT ON THE SPOKEN WEB NAVIGABLE BY COMMUNITY TAGGING - Methods and arrangements for creating and building subcategories in a user-based voice application. User posts are appended to a category in a voice application and subdivision of the category is prompted upon satisfaction of a first condition. The category is designated as a parent category, and at least one subcategory nomination are solicited from users. User input is solicited on appending at least one nominated subcategory to the parent category, and a nominated subcategory is appended to the parent category upon satisfaction of a second condition. User input is solicited to reassign a user post from the parent category to at least one subcategory. | 08-02-2012 |
20120294197 | System for Collaborative Content Creation on the Telecom Web - A system and method that enables the collaborative creation and editing of content on a VoiceSite over a telephone. The system and method enables the collaborative creation and editing of content on the VoiceSite by allowing one or multiple users (authors) to generate and edit the content of the VoiceSite at the same or different times. A Collaboration Manager is utilized to manage calls to/from one or more users. A VoiGen component utilizes voice-activated prompts to allow the one or more users to perform at least one of specify user preferences, load templates, store user preferences and service options, parse through obtained data, and generate/edit the VoiceSite based on the inputs provided by the one or multiple users. A Session Manager stores user specific information and ensures that the content provided by multiple users, including edits/changes, is integrated without conflicts. | 11-22-2012 |
20120294432 | System and Method for Collaborative Content Creation on the Telecom Web - A system and method that enables the collaborative creation and editing of content on a VoiceSite over a telephone. The system and method enables the collaborative creation and editing of content on the VoiceSite by allowing one or multiple users (authors) to generate and edit the content of the VoiceSite at the same or different times. A Collaboration Manager is utilized to manage calls to/from one or more users. A VoiGen component utilizes voice-activated prompts to allow the one or more users to perform at least one of specify user preferences, load templates, store user preferences and service options, parse through obtained data, and generate/edit the VoiceSite based on the inputs provided by the one or multiple users. A Session Manager stores user specific information and ensures that the content provided by multiple users, including edits/changes, is integrated without conflicts. | 11-22-2012 |
20120324015 | MAKING USER GENERATED AUDIO CONTENT ON THE SPOKEN WEB NAVIGABLE BY COMMUNITY TAGGING - Methods and arrangements for creating and building subcategories in a user-based voice application. User posts are appended to a category in a voice application and subdivision of the category is prompted upon satisfaction of a first condition. The category is designated as a parent category, and at least one subcategory nomination are solicited from users. User input is solicited on appending at least one nominated subcategory to the parent category, and a nominated subcategory is appended to the parent category upon satisfaction of a second condition. User input is solicited to reassign a user post from the parent category to at least one subcategory. | 12-20-2012 |
20120324356 | User Driven Audio Content Navigation - Systems and associated methods configured to provide user-driven audio content navigation for the spoken web are described. Embodiments allow users to skim audio for content that seems to be of relevance to the user, similar to visual skimming of standard web pages, and mark point of interest within the audio. Embodiments provide techniques for navigating audio content while interacting with information systems in a client-server environment, where the client device can be a simple, standard telephone. | 12-20-2012 |
20130030813 | QUALITY OF USER GENERATED AUDIO CONTENT IN VOICE APPLICATIONS - Methods and arrangements for improving quality of content in voice applications. A specification is provided for acceptable content for a voice application, and user generated audio content for the voice application is inputted. At least one test is applied to the user generated audio content, and it is thereupon determined as to whether the user generated audio content meets the provided specification. | 01-31-2013 |
20130030814 | SYSTEMS AND METHODS FOR IMPROVING QUALITY OF USER GENERATED AUDIO CONTENT IN VOICE APPLICATIONS - Methods and arrangements for improving quality of content in voice applications. A specification is provided for acceptable content for a voice application, and user generated audio content for the voice application is inputted. At least one test is applied to the user generated audio content, and it is thereupon determined as to whether the user generated audio content meets the provided specification. | 01-31-2013 |
20130033388 | Controlling a Voice Site Using Non-Standard Haptic Commands - A method, an apparatus and an article of manufacture for controlling a voice site using a haptic input modality. The method includes validating a haptic input from an instrument capable of accessing a voice site, processing the haptic input on a server to determine a voice site command corresponding to the haptic input, and processing the voice site command at the server to control an interaction with the voice site. | 02-07-2013 |
20130034219 | Controlling a Voice Site Using Non-Standard Haptic Commands - A method for controlling a voice site using a haptic input modality. The method includes validating a haptic input from an instrument capable of accessing a voice site, processing the haptic input on a server to determine a voice site command corresponding to the haptic input, and processing the voice site command at the server to control an interaction with the voice site. | 02-07-2013 |
20130054247 | FACILITATING TANGIBLE INTERACTIONS IN VOICE APPLICATIONS - Methods and arrangements for facilitating tangible interactions in voice applications. At least two tangible objects are provided, along with a measurement interface. The at least two tangible objects are disposed to each be displaceable with respect to one another and with respect to the measurement interface. The measurement interface is communicatively connected with a voice application. At least one of the two tangible objects is displaced with respect to the measurement interface, and the displacement of at least one of the at least two tangible objects is converted to input for the voice application. | 02-28-2013 |
20130054249 | VISUALIZING, NAVIGATING AND INTERACTING WITH AUDIO CONTENT - Methods and arrangements for visually representing audio content in a voice application. A display is connected to a voice application, and an image is displayed on the display, the image comprising a main portion and at least one subsidiary portion, the main portion representing a contextual entity of the audio content and the at least one subsidiary portion representing at least one participatory entity of the audio content. The at least one subsidiary portion is displayed without text, and the image is changed responsive to changes in audio content in the voice application. | 02-28-2013 |
20130054250 | VISUALIZING, NAVIGATING AND INTERACTING WITH AUDIO CONTENT - Methods and arrangements for visually representing audio content in a voice application. A display is connected to a voice application, and an image is displayed on the display, the image comprising a main portion and at least one subsidiary portion, the main portion representing a contextual entity of the audio content and the at least one subsidiary portion representing at least one participatory entity of the audio content. The at least one subsidiary portion is displayed without text, and the image is changed responsive to changes in audio content in the voice application. | 02-28-2013 |
20130054609 | Accessing Anchors in Voice Site Content - A method, an apparatus and an article of manufacture for accessing a specific location in voice site audio content. The method includes indexing, in a voice site index, a specific location in the voice site that contains the audio content, mapping the audio content with information regarding the location and adding the mapped content to the index of the voice site, using the index to determine content and location of an input query in the voice site, automatically marking the specific location in the voice site that contains the determined content and location of the input query, and automatically transferring to the marked location in the voice site. | 02-28-2013 |
20130226911 | USE OF STATISTICAL LANGUAGE MODELING FOR GENERATING EXPLORATORY SEARCH RESULTS - Methods and arrangements for generating exploratory search results. A first search query is accepted in a browsing session, and first search result set is derived, comprising at least one search result from the first search query. A second search query is predicted, and a second search result set is derived, comprising at least one search result from the second search query. A final search result set is yielded via combining the first search result set and the second search result set. | 08-29-2013 |
20130226913 | USE OF STATISTICAL LANGUAGE MODELING FOR GENERATING EXPLORATORY SEARCH RESULTS - Methods and arrangements for generating exploratory search results. A first search query is accepted in a browsing session, and first search result set is derived, comprising at least one search result from the first search query. A second search query is predicted, and a second search result set is derived, comprising at least one search result from the second search query. A final search result set is yielded via combining the first search result set and the second search result set. | 08-29-2013 |
20130304471 | Contextual Voice Query Dilation - A method, an apparatus and an article of manufacture for contextual voice query dilation in a Spoken Web search. The method includes determining a context in which a voice query is created, generating a set of multiple voice query terms based on the context and information derived by a speech recognizer component pertaining to the voice query, and processing the set of query terms with at least one dilation operator to produce a dilated set of queries. A method for performing a search on a voice query is provided, including generating a set of multiple query terms based on information derived by a speech recognizer component processing a voice query, processing the set with multiple dilation operators to produce multiple dilated sub-sets of query terms, selecting at least one query term from each dilated sub-set to compose a query set, and performing a search on the query set. | 11-14-2013 |
20140006011 | CREATING, RENDERING AND INTERACTING WITH A MULTI-FACETED AUDIO CLOUD | 01-02-2014 |
20140006015 | CREATING, RENDERING AND INTERACTING WITH A MULTI-FACETED AUDIO CLOUD | 01-02-2014 |