Patent application number | Description | Published |
20110099013 | SYSTEM AND METHOD FOR IMPROVING SPEECH RECOGNITION ACCURACY USING TEXTUAL CONTEXT - Disclosed herein are systems, methods, and computer-readable storage media for improving speech recognition accuracy using textual context. The method includes retrieving a recorded utterance, capturing text from a device display associated with the spoken dialog and viewed by one party to the recorded utterance, and identifying words in the captured text that are relevant to the recorded utterance. The method further includes adding the identified words to a dynamic language model, and recognizing the recorded utterance using the dynamic language model. The recorded utterance can be a spoken dialog. A time stamp can be assigned to each identified word. The method can include adding identified words to and/or removing identified words from the dynamic language model based on their respective time stamps. A screen scraper can capture text from the device display associated with the recorded utterance. The device display can contain customer service data. | 04-28-2011 |
20120022950 | Systems and Methods for Targeted Advertising in Voicemail to Text Systems - Systems and methods are provided for a voice message to text system supporting targeted advertisements. Voice messages received from users are converted to raw text messages that are normalized to insert proper punctuation and extract entity information. The normalized text and entity information are processed to extract concepts, such as critical phrases, from the normalized text. Extracted concepts are then matched to advertisements on an advertisement database having user selection criteria. Advertisements having selection criteria matching the extracted concepts are transmitted to the users, and the advertisers that placed the advertisements are charged fees for the advertisements. User profile information and user context information can additionally be used to select advertisements for transmission to users. | 01-26-2012 |
20140046663 | System and Method for Improving Speech Recognition Accuracy Using Textual Context - Disclosed herein are systems, methods, and computer-readable storage media for improving speech recognition accuracy using textual context. The method includes retrieving a recorded utterance, capturing text from a device display associated with the spoken dialog and viewed by one party to the recorded utterance, and identifying words in the captured text that are relevant to the recorded utterance. The method further includes adding the identified words to a dynamic language model, and recognizing the recorded utterance using the dynamic language model. The recorded utterance can be a spoken dialog. A time stamp can be assigned to each identified word. The method can include adding identified words to and/or removing identified words from the dynamic language model based on their respective time stamps. A screen scraper can capture text from the device display associated with the recorded utterance. The device display can contain customer service data. | 02-13-2014 |
Patent application number | Description | Published |
20080237068 | TRANSFERABLE PURSE ORGANIZER - Transferable organizers provide stabilization and ease of location for objects carried in handbags and other bags. The organizers may be independently usable and freestanding, and may be inserts inside an existing bag. At least some walls of the organizer are substantially rigid to protect the contents, make the organizer freestanding, or to conform to the dimensions of the existing bag. At least one wall of each organizer may be expandable by means of an expansion panel that can be stowed when expansion is not needed using a fastener, such as a zipper, snap, or magnetic connection. Expansion panels enable adjustment of the width, length, or height of the organizer. A eyeglass case includes an inwardly extending lip that curls over the lens of the glasses and is adjacent a rigid front section. A shoe organizer includes a cushion flap and a stabilizing flap that protects and positions the shoes. | 10-02-2008 |
20120024721 | EXPANDABLE SOFT-SIDED JEWELRY ORGANIZER WITH SECURED DISPLAY COMPARTMENTS - The jewelry organizer includes a case with a top portion and a base portion hingedly connected to one another and structured and disposed to be controllably and completely attached to one another to enclose a plurality of storage compartments. Each of the compartments is attached to an inside of one of the top and bottom portions in a manner that allows the compartments to fold over one another in a nesting fashion. Each compartment is at least partially made of an at least partially transparent material that allows the contents of the compartment to be visible without opening the compartment. Accordingly, the jewelry organizer allows jewelry to be visualized and accessed without removing other jewelry items or opening more than one compartment. | 02-02-2012 |
20120261041 | TRANSFERRABLE PURSE ORGANIZER - A transferable insert for organizing the interior of a bag includes a pair of side walls, a pair of end walls and a bottom wall substantially continuously interconnected so as to define an interior storage compartment, a first and second expansion panel each being operatively moveable between a collapsed position and an expanded position to conform to the width of the interior of the bag, a first and second expansion fastener structured and disposed for holding the respective first and second expansion panels stowed in the collapsed position, and a plurality of pouches within the interior storage compartment for holding and positioning a plurality of objects therein in an organized arrangement. A releasable fastener on each of the pair of end walls may be used for releasably holding one of the pair of end walls in a gusseted position. | 10-18-2012 |
20130201666 | TRANSFERRABLE PURSE ORGANIZER WITH INTERIOR LIGHTING SYSTEM - A lighting system for illuminating the interior of a container, such as a purse, includes a light strip having multiple lights, a battery to power the lights, an ON/OFF switch to operate the lights, and a timer set to a predetermined time. Pressing the ON/OFF switch a first time activates the lights and starts the timer. Pressing the ON/OFF switch a second time while the timer is still activated will deactivate the lights. If the predetermined time elapses and the ON/OFF switch is not pressed a second time, the lights will deactivate automatically. The lighting strip is covered in a PVC protective coating and encased in a fabric encasement to match the interior of the container. The fabric encasement is stitched or otherwise fixedly attached to the interior of the container adjacent to the top opening of the container. | 08-08-2013 |
Patent application number | Description | Published |
20100161315 | CORRELATED CALL ANALYSIS - A method of correlating received communication data with operational communication characteristics is provided. The method includes receiving audible input from a source in a communication over a communications network, recording the received audible input, and transcribing the recorded audible input into a transcript. The method further includes outputting the transcript, specifying features of the transcript to be analyzed, specifying and recording operational communication characteristics particular to the communication, analyzing the transcript for the specified features to identify patterns associated with the audible input, computing statistical correlations of the identified patterns with the operational communication characteristics, and outputting results of the computed statistical correlations on a user interface. | 06-24-2010 |
20100332227 | AUTOMATIC DISCLOSURE DETECTION - A method of detecting pre-determined phrases to determine compliance quality is provided. The method includes determining whether at least one of an event or a precursor event has occurred based on a comparison between pre-determined phrases and a communication between a sender and a recipient in a communications network, and rating the recipient based on the presence of the pre-determined phrases associated with the event or the presence of the pre-determined phrases associated with the precursor event in the communication. | 12-30-2010 |
20100332286 | PREDICTING COMMUNICATION OUTCOME BASED ON A REGRESSION MODEL - Predicting a score related to a communication sent by a sender over a communications network to a first agent servicing the communication includes obtaining a regression result for an objective function by encoding features extracted from the communication. The encoded features are applied to a regression model for the objective function. The regression result is output to a network component in the communications network. The regression model is determined prior to or concurrently with receiving the communication from the sender. | 12-30-2010 |
20110145001 | AUTOMATED DETECTION AND FILTERING OF AUDIO ADVERTISEMENTS - A data stream is filtered to produce a filtered data stream. The data stream is analyzed based on an acoustic parameter to determine whether a predetermined condition is satisfied. At least one extraneous portion of the data stream, in which the predetermined condition is satisfied, is determined. Thereafter, the at least one extraneous portion is deleted from the data stream to produce the filtered data stream. | 06-16-2011 |
20130166293 | AUTOMATIC DISCLOSURE DETECTION - A method of detecting pre-determined phrases to determine compliance quality is provided. The method includes determining whether at least one of an event or a precursor event has occurred based on a comparison between pre-determined phrases and a communication between a sender and a recipient in a communications network, and rating the recipient based on the presence of the pre-determined phrases associated with the event or the presence of the pre-determined phrases associated with the precursor event in the communication. | 06-27-2013 |
20130268103 | AUTOMATED DETECTION AND FILTERING OF AUDIO ADVERTISEMENTS - Methods, apparatuses, and media for filtering a data stream are provided. The data stream is partitioned into a plurality of data stream segments. An acoustic parameter of each of the data stream segments is measured, and it is determined whether the acoustic parameter of each of the data stream segments satisfies a predetermined condition. Extraneous segments of the data stream segments are identified in which the predetermined condition is satisfied, and it is determined whether the extraneous segments have a predetermined relationship in the data stream. The extraneous segments are deleted from the data stream to produce a filtered data stream in response to the extraneous segments having the predetermined relationship. | 10-10-2013 |
Patent application number | Description | Published |
20110145002 | AUTOMATIC DETECTION OF AUDIO ADVERTISEMENTS - A method, apparatus, and computer-readable medium for editing a data stream based on a corpus are provided. The data stream includes stream words. A sequence includes a predetermined number of sequential words of the stream words. The method, apparatus, and computer-readable medium determine whether the sequence exists in the corpus at least at a predetermined minimum frequency. When the sequence exists in the corpus at least at the predetermined minimum frequency, the sequence is edited in the data stream. | 06-16-2011 |
20120084081 | SYSTEM AND METHOD FOR PERFORMING SPEECH ANALYTICS - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for performing trend analysis of speech. A system practicing the method receives a speech trend analysis request having candidate feature constraints, an objective function with respect to a speech trend to be analyzed, and a set of speech record constraints. The system selects a subset of speech records from the group of speech records based on the set of speech record constraints to yield selected speech records, identifies features in the selected speech records based on the set of candidate feature constraints to yield identified features, and assigns a weight to each of the identified features based on the objective function. Then the system ranks the identified features by their respective weights to yield ranked identified features, and outputs at least one of the ranked identified features associated with a speech-based trend in response to the speech trend analysis request. | 04-05-2012 |
20130132080 | SYSTEM AND METHOD FOR CROWD-SOURCED DATA LABELING - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for crowd-sourced data labeling. The system requests a respective response from each of a set of entities. The set of entities includes crowd workers. Next, the system incrementally receives a number of responses from the set of entities until at least one of an accuracy threshold is reached and m responses are received, wherein the accuracy threshold is based on characteristics of the number of responses. Finally, the system generates an output response based on the number of responses. | 05-23-2013 |
Patent application number | Description | Published |
20090325936 | IMIDAZOPYRIDINE ANALOGS AS CB2 RECEPTOR MODULATORS, USEFUL IN THE TREATMENT OF PAIN, RESPIRATORY AND NON-RESPIRATORY DISEASES - The present invention relates to compounds represented by Formula (I) and Formula (II): (I) (II) or pharmaceutically acceptable salts thereof. The present invention also provides pharmaceutical compositions comprising the instant compounds. This invention further provides methods to treat and prevent pain, respiratory and non-respiratory diseases. | 12-31-2009 |
20110212946 | Quinolone Neuropeptide S Receptor Antagonists - The present invention is directed to quinolone compounds which are antagonists of neuropeptide S receptors, and which are useful in the treatment or prevention of neurological and psychiatric disorders and diseases in which the neuropeptide S receptor is involved. The invention is also directed to pharmaceutical compositions comprising these compounds and the use of these compounds and compositions in the prevention or treatment of such diseases in which the neuropeptide S receptor is involved. | 09-01-2011 |
20130196002 | INHIBITORS OF CATECHOL O-METHYL TRANSFERASE AND THEIR USE IN THE TREATMENT OF PSYCHOTIC DISORDERS - The present invention relates to 4-pyridinone compounds which are inhibitors of catechol O-methyltransferase (COMT), and are useful in the treatment and prevention of neurological and psychiatric disorders and diseases in which COMT enzyme is involved. The present invention also relates to pharmaceutical compositions comprising these compounds and the use of these compounds and compositions in the prevention or treatment of such diseases in which COMT is involved. | 08-01-2013 |
20150024071 | INHIBITORS OF CATECHOL O-METHYL TRANSFERASE AND THEIR USE IN THE TREATMENT OF PSYCHOTIC DISORDERS - The present invention relates to 4-pyridinone compounds which are inhibitors of catechol O-methyltransferase (COMT), and are useful in the treatment and prevention of neurological and psychiatric disorders and diseases in which COMT enzyme is involved. The present invention also relates to pharmaceutical compositions comprising these compounds and the use of these compounds and compositions in the prevention or treatment of such diseases in which COMT is involved. | 01-22-2015 |