Patent application number | Description | Published |
20140149240 | METHOD FOR COLLECTING POINT-OF-SALE DATA - A method for generating a website includes obtaining a seed input associated with an entity. The seed input may include one or more keywords, such as a business name. Obtaining the seed input may include receiving the seed input from the user, or the seed input may be obtained without input from the user. The seed input is used to identify the entity. The method further includes retrieving, using at least one of the seed input and the identification of the entity, content relevant to the entity from one or more data stores. Retrieving the content may include using one or more categories relevant to the entity to identify the content. The website is generated without an input from the entity, and includes at least a portion of the content. Generating the website may include identifying a template having a plurality of content regions for containing the content. | 05-29-2014 |
20140149845 | METHOD FOR GENERATING WEBSITES - A method for generating a website includes obtaining a seed input associated with an entity. The seed input may include one or more keywords, such as a business name. Obtaining the seed input may include receiving the seed input from the user, or the seed input may be obtained without input from the user. The seed input is used to identify the entity. The method further includes retrieving, using at least one of the seed input and the identification of the entity, content relevant to the entity from one or more data stores. Retrieving the content may include using one or more categories relevant to the entity to identify the content. The website is generated without an input from the entity, and includes at least a portion of the content. Generating the website may include identifying a template having a plurality of content regions for containing the content. | 05-29-2014 |
20140149846 | METHOD FOR COLLECTING OFFLINE DATA - A method for generating a website includes obtaining a seed input associated with an entity. The seed input may include one or more keywords, such as a business name. Obtaining the seed input may include receiving the seed input from the user, or the seed input may be obtained without input from the user. The seed input is used to identify the entity. The method further includes retrieving, using at least one of the seed input and the identification of the entity, content relevant to the entity from one or more data stores. Retrieving the content may include using one or more categories relevant to the entity to identify the content. The website is generated without an input from the entity, and includes at least a portion of the content. Generating the website may include identifying a template having a plurality of content regions for containing the content. | 05-29-2014 |
20140195312 | SYSTEM AND METHOD FOR MANAGEMENT OF PROCESSING WORKERS - A system and method for automatically determining an amount of review a crowd-sourcing task needs after an initial review has been completed by a processing worker. An evaluation metric is automatically assigned to the work performed by the processing worker to determine the appropriate amount of human review required for a particular task. The evaluation metric may be calculated by accessing and evaluating a plurality of transaction categories related, but not limited to, worker characteristics, document characteristics and processing characteristics. Additionally, the evaluation metric may be used to determine compensation of the processing worker and whether a promotion or demotion is necessary. The system is also capable of balancing individual workloads based upon the evaluation metric. | 07-10-2014 |
20150278828 | MARKET ANALYSIS FOR AN ONLINE BUSINESS - A method for performing a market analysis for a first online business is disclosed. Market information for a plurality of online businesses may be collected. A user may request a market analysis for the first online business. Market information for the first online business may also be collected. The marketing information for the plurality of online businesses and the first online business may be canonicalized to make comparisons easier. One or more online businesses in the plurality of online businesses may be selected as being similar to the first online business. The marketing information for the first online business may be compared to the marketing information of the similar one or more online businesses. The results of the comparison may be displayed to the user. The user may request modifications to the first online business. The first online business may be modified and the modified online business may be published. | 10-01-2015 |
Patent application number | Description | Published |
20090143142 | Human Interface System - A human interface configured to optimize a biomechanical effect of a human user's opposing thumb and fingers by including, on one surface, one or more software configurable input elements manipulatable by a user's thumb(s) or a stylus, and, on another surface, one or more software configurable selection elements manipulatable by a user's finger(s). A selection element may be a pressure sensor pad configurable to represent delineated active areas that are mapped to one or more input functions. Shape changing media may be provided to permit a user to tactilely discriminate between delineated active areas. Tactile feedback may be provided to a user through palpable detents, vibratory or force producing units. Inputting data may include mapping each selection element to a shift function, mapping each input element to text functions, and using the selection elements to shift between text functions associated with an input element to input a desired text function. | 06-04-2009 |
20100100359 | Sensor Mapping - Techniques, systems and computer program products are disclosed for providing sensor mapping. In one aspect, a method includes receiving input from a user. The received input includes at least one of motion, force and contact. In addition, a sensor signal is generated based on the received input. From a choice of data structures a data structure associated with a selected application having one or more functions is identified. The data structure indicates a relationship between the generated sensor signal and the one or more functions of the selected application. The generated sensor signal is selectively mapped into a control signal for controlling the one or more functions of the selected application by using the identified data structure. | 04-22-2010 |
20100238111 | Human Interface Input Acceleration System - A method and system for transmitting data to and from a hand-held host device are disclosed. An accessory device for interfacing with a host device includes a communication channel designed to establish a bidirectional data link between the accessory device and the host device. The accessory device also includes a storage unit communicatively coupled to the communication channel. The storage unit is designed to store various data. In addition, at least a first data is selectively transmitted from the stored data of the accessory device to the host device through the established bidirectional data link. | 09-23-2010 |
20110018793 | Mobile Device Customizer - A method and system for customizing a mobile host device is disclosed. An accessory device for interfacing with and customizing a mobile host device includes a communication channel designed to establish a bi-directional communication link between the accessory device and the host device. The accessory device also includes a processor communicatively coupled to the communication channel. The processor is designed to execute a plurality of applications. In addition, the accessory device includes an input assembly communicatively coupled to the processor. The input assembly is designed to minimize a total number of input elements included in the input assembly. Further, at least a first input element being selectively mapped to one or more input functions of the host device based on a user selection. | 01-27-2011 |
20110109594 | TOUCH SCREEN OVERLAY FOR MOBILE DEVICES TO FACILITATE ACCURACY AND SPEED OF DATA ENTRY - A touch target array overlay that can be associated with a surface of a touch screen of a mobile or fixed device is provided. The touch target array may be translucent transparent or opaque and may have tactile features. The touch target array may include a base member and a plurality of touchable array elements. The base member may be coupled to the surface of the touch screen of the mobile device. Further, the plurality of touchable array elements may be disposed on the base member. The plurality of touchable array elements may facilitate a user to input information in the mobile device. Moreover, the plurality of touchable array elements may align with virtual keys of a virtual keypad of the mobile device, or other features. | 05-12-2011 |
20110167342 | CHILD-SAFE MEDIA INTERACTION - A safe-media interaction system includes distinct child and parent interfaces through which a child can interact with content and applications that are selected and authorized by a parent through the parent interface. The child interface allows a young child who has not yet acquired any reading skills, verbal skills, or visual organization skills to select a content item or application feature from a selection of such items/features visually presented to the child and interact with the selected item/feature through a general purpose computer interface such as a touch screen or keyboard with labels placed over selected keys. The safe-media interaction system also supports special purpose interfaces such as remote controls, kid-safe toys, and a dance pad to facilitate early childhood use of the system. | 07-07-2011 |
20110199295 | Human Interface Input Acceleration System - A method and system for transmitting data to and from a hand-held host device are disclosed. An accessory device for interfacing with a host device includes a communication channel designed to establish a bidirectional data link between the accessory device and the host device. The accessory device also includes a storage unit communicatively coupled to the communication channel. The storage unit is designed to store various data. In addition, at least a first data is selectively transmitted from the stored data of the accessory device to the host device through the established bidirectional data link. | 08-18-2011 |
20120064922 | Accessory Device for Mobile Host Device - A method and apparatus for an accessory device for a mobile host device is disclosed. An accessory device for interfacing with a mobile host device includes a communication channel designed to establish a bi-directional communication link between the accessory device and the host device. In some embodiments, the accessory device allows walkie-talkie communication between an accessory device and a mobile host device as well as control by the accessory device of functions of the mobile host device. In some embodiments, the accessory device allows simplified speed dial control of a mobile phone host device. In other embodiments, accessory devices provide walkie-talkie communication with a mobile host device and provide positioning information to a mobile host device so that an application on the mobile host device can track locations of a plurality of accessory devices. These and other embodiments are more fully disclosed herein. | 03-15-2012 |
20120235907 | SENSOR MAPPING - Techniques, systems and computer program products are disclosed for providing sensor mapping. In one aspect, a method includes receiving input from a user. The received input includes at least one of motion, force and contact. In addition, a sensor signal is generated based on the received input. From a choice of data structures a data structure associated with a selected application having one or more functions is identified. The data structure indicates a relationship between the generated sensor signal and the one or more functions of the selected application. The generated sensor signal is selectively mapped into a control signal for controlling the one or more functions of the selected application by using the identified data structure. | 09-20-2012 |
20130012241 | ACCESSORY DEVICE FOR MOBILE HOST DEVICE - A method and apparatus for an accessory device for a mobile host device is disclosed. An accessory device for interfacing with a mobile host device includes a communication channel designed to establish a bi-directional communication link between the accessory device and the host device. In some embodiments, the accessory device allows walkie-talkie communication between an accessory device and a mobile host device as well as control by the accessory device of functions of the mobile host device. In some embodiments, the accessory device allows simplified speed dial control of a mobile phone host device. In other embodiments, accessory devices provide walkie-talkie communication with a mobile host device and provide positioning information to a mobile host device so that an application on the mobile host device can track locations of a plurality of accessory devices. These and other embodiments are more fully disclosed herein. | 01-10-2013 |
20130063342 | HUMAN INTERFACE INPUT ACCELERATION SYSTEM - A method and system for transmitting data to and from a hand-held host device are disclosed. An accessory device for interfacing with a host device includes a communication channel designed to establish a bidirectional data link between the accessory device and the host device. The accessory device also includes a storage unit communicatively coupled to the communication channel. The storage unit is designed to store various data. In addition, at least a first data is selectively transmitted from the stored data of the accessory device to the host device through the established bidirectional data link. | 03-14-2013 |
20130063343 | SENSOR MAPPING - Techniques, systems and computer program products are disclosed for providing sensor mapping. In one aspect, a method includes receiving input from a user. The received input includes at least one of motion, force and contact. In addition, a sensor signal is generated based on the received input. From a choice of data structures a data structure associated with a selected application having one or more functions is identified. The data structure indicates a relationship between the generated sensor signal and the one or more functions of the selected application. The generated sensor signal is selectively mapped into a control signal for controlling the one or more functions of the selected application by using the identified data structure. | 03-14-2013 |
20140156677 | ORDERING CURATED CONTENT FOR ACCESS VIA A PLAYPACK - A presentation order of curated media items that are represented by meta data in a playpack is determined by evaluating a platform score, a viewer score, a content popularity score, a content quality score, and a scatter algorithm. | 06-05-2014 |
Patent application number | Description | Published |
20120174569 | COMPENSATED COMPRESSED GAS STORAGE SYSTEMS - Systems, devices and methods for the compression, expansion, and/or storage of a gas are described herein. An apparatus suitable for use in a compressed gas-based energy storage and recovery system includes a pneumatic cylinder having a working piston disposed therein for reciprocating movement in the pneumatic cylinder, a hydraulic actuator coupled to the working piston, and a hydraulic controller fluidically coupleable to the hydraulic actuator. The apparatus is fluidically coupleable to a compressed gas storage chamber which includes a first storage chamber fluidically coupleable to the pneumatic chamber, and a second storage chamber is fluidically coupleable to the first storage chamber. The first storage chamber is disposed at a first elevation and is configured to contain a liquid and a gas. The second storage chamber is disposed at a second elevation greater than the first elevation, and is configured to contain a volume of liquid. | 07-12-2012 |
20120191262 | SYSTEM AND METHOD FOR CONSERVING ENERGY RESOURCES THROUGH STORAGE AND DELIVERY OF RENEWABLE ENERGY - A system for encouraging the use of renewable energy sources and suitable for the conservation of energy resources through the efficient management of energy storage and delivery includes connections to a power source, an energy storage subsystem, and a power grid. The system includes a power routing subsystem coupled to the source and grid, and adapted to operate in a bypass mode, in which energy is transferred from the source to the grid. The system includes a conversion subsystem coupled to the routing and storage subsystems, and switchable in substantially real-time between a storage mode, in which energy is transferred from the routing to the storage subsystem, and a generation mode, in which energy is transferred from the storage to the routing subsystem for delivery to the grid. The system also includes a controller for directing the modes based at least in part on a market factor. | 07-26-2012 |
20120197683 | SYSTEM AND METHOD FOR CONSERVING ENERGY RESOURCES THROUGH STORAGE AND DELIVERY OF RENEWABLE ENERGY - A system for encouraging the use of renewable energy sources and suitable for the conservation of energy resources through the efficient management of energy storage and delivery includes connections to a power source, an energy storage subsystem, and a power grid. The system includes a power routing subsystem coupled to the source and grid, and adapted to operate in a bypass mode, in which energy is transferred from the source to the grid. The system includes a conversion subsystem coupled to the routing and storage subsystems, and switchable in substantially real-time between a storage mode, in which energy is transferred from the routing to the storage subsystem, and a generation mode, in which energy is transferred from the storage to the routing subsystem for delivery to the grid. The system also includes a controller for directing the modes based at least in part on a market factor. | 08-02-2012 |
20150153756 | SYSTEM AND METHOD FOR CONSERVING ENERGY RESOURCES THROUGH STORAGE AND DELIVERY OF RENEWABLE ENERGY - A system for encouraging the use of renewable energy sources and suitable for the conservation of energy resources through the efficient management of energy storage and delivery includes connections to a power source, an energy storage subsystem, and a power grid. The system includes a power routing subsystem coupled to the source and grid, and adapted to operate in a bypass mode, in which energy is transferred from the source to the grid. The system includes a conversion subsystem coupled to the routing and storage subsystems, and switchable in substantially real-time between a storage mode, in which energy is transferred from the routing to the storage subsystem, and a generation mode, in which energy is transferred from the storage to the routing subsystem for delivery to the grid. The system also includes a controller for directing the modes based at least in part on a market factor. | 06-04-2015 |
Patent application number | Description | Published |
20130339432 | MONITORING CONNECTION REQUESTS IN SOCIAL NETWORKS - Monitoring connection requests in social networks includes identifying a connection request to connect a contact's profile to a user's profile in the social network, comparing information about the contact's profile to a preference in the user's profile, and determining whether to allow the connection request to be sent to the user's profile based on the preference. | 12-19-2013 |
20140068743 | Secure configuration catalog of trusted identity providers - A secure database includes a catalog of information about one or more identity providers (IdPs) that are trusted by a service provider (SP) to authenticate users on the SP's behalf. The catalog securely stores one or more IdP configurations. An entry in the database stores information associated with the trusted IdP including artifacts to identify the IdP, artifacts used by the IdP for cryptographic operations, and a specification of one or more website(s) serviced by the trusted identity provider. Upon receipt by the SP of identity information representing a user that has authenticated to an IdP, information in the catalog of information is used to determine whether the IdP is trusted to authenticate the user on the service provider's behalf. The determination verifies that the SP uses the IdP and that a binding between an IdP identifier and at least one IdP cryptographic artifact is valid. | 03-06-2014 |
20140189021 | MINIMIZING THE EFFECTS OF EMAIL ATTACHMENTS ON COMMUNICATION NETWORKS - A first computer receives a first message that includes an electronic attachment from a second computer over a communications network. The first computer saves the electronic attachment in a storage device. The first computer removes the electronic attachment from the first message. The first computer adds a link to the first message; wherein the link permits access to download the saved electronic attachment. The first computer sends to a third computer the first message including the link that permits access to download the saved electronic attachment. | 07-03-2014 |
20140344370 | ESTABLISHING SOCIAL NETWORK CONNECTIONS - A request to add at least a second user of a social network as a contact of a first user in the social network can be received. A social hierarchy indicating a hierarchical relationship between the first user and the second user can be accessed. Based on the hierarchical relationship between the first user and the second user, whether the second user must approve the request in order for the at least second user to be added as the contact of the first user in the social network can be determined. Responsive to determining that it is not required that the at least second user must approve the request in order for the at least second user to be added as the contact of the first user in the social network, the second user can be added as the contact of the first user in the social network without prompting the second user to approve the request. | 11-20-2014 |
Patent application number | Description | Published |
20090013394 | SYSTEM FOR PROVIDING SINGLE SIGN-ON USER NAMES FOR WEB COOKIES IN A MULTIPLE USER INFORMATION DIRECTORY ENVIRONMENT - A system for providing single sign-on (SSO) user names for Web cookies in a multiple user information directory environment. SSO access to multiple applications is supported in situations where multiple user information directories are deployed, and users may be known by multiple identifiers. Convenient specification is enabled for which of a user's multiple names is to be used in an SSO Web cookie that is passed from application to application to enable SSO operation. The user's SSO Web cookie user name is fully separated conceptually from the user's effective name for any given application within the SSO environment. The SSO Web cookie user name provided by the disclosed system is specified independently from the effective name by which the user is known when operating in the Web application that writes the SSO Web cookie back to the user's computer system. Use of an administratively supplied user name in the SSO Web cookie is facilitated. | 01-08-2009 |
20090013395 | METHOD AND SYSTEM FOR PROVIDING SINGLE SIGN-ON USER NAMES FOR WEB COOKIES IN A MULTIPLE USER INFORMATION DIRECTORY ENVIRONMENT - A system for providing single sign-on (SSO) user names for Web cookies. SSO access to multiple applications is supported in situations where multiple user information directories are deployed, and users may be known by multiple identifiers. Convenient specification is enabled for which of a user's multiple names is to be used in an SSO Web cookie that is passed from application to application to enable SSO operation. The user's SSO Web cookie user name is fully separated conceptually from the user's effective name for any given application within the SSO environment. The SSO Web cookie user name provided by the disclosed system is specified independently from the effective name by which the user is known when operating in the Web application that writes the SSO Web cookie back to the user's computer system. Use of an administratively supplied user name in the SSO Web cookie is facilitated. | 01-08-2009 |
20090187454 | Computer Program Product For Efficient Scheduling Of Meetings - A computer program product for efficient scheduling of meetings including a computer usable medium having a computer readable program, wherein the computer readable program, when executed on a computer, causes the computer to obtain scheduling information of one or more potential meeting participants that includes a work schedule of the one or more potential meeting participants, a work office location of the one or more potential meeting participants during the work schedule, and a remote work schedule of when the one or more potential meeting participants will work remotely from the work office location during the work schedule; and to schedule a meeting based on the scheduling information, wherein a computer-accessible schedule notation of the meeting is created. | 07-23-2009 |
20090254619 | STATUS-BASED FILTERED EMAIL ALERTS - The disclosure is directed to status-based filtered email alerts. A method in accordance with an embodiment includes: obtaining a current availability status of a user; determining whether an email filter is associated with the current availability status of the user, the email filter comprising at least one condition; determining, when an email filter is associated with the current availability status of the user, whether a new email meets each condition of the email filter; and alerting the user of the new email when the new email meets each condition of the email filter. | 10-08-2009 |
20090265203 | USER PRIORITIZED SEARCH ENGINE FOR AUTOMATED MEETING SCHEDULING - The present solution provides a new concept of ranking whereby calendar users will be allowed to prioritize a variety of meeting attributes. For prioritizing their meeting requirements, users can place meeting requirements into one of two lists: “Must/mandatory” and “preferred.” The system will then search for meeting times that satisfy the user's prioritization. The search produces a ranked result set of meeting alternatives. Users see percentage rankings of how well the various meeting alternatives satisfy their Must and preferred requirements, and a summary of proposed meeting logistics for each alternative. | 10-22-2009 |
20100162879 | AUTOMATED GENERATION OF A SONG FOR PROCESS LEARNING - Embodiments of the present invention address deficiencies of the art in respect to ad hoc music creation to facilitate learning and provide a method, system and computer program product for the automated generation of a song for process learning. In an embodiment of the invention, a method for automated generation of a song for process learning can include loading from fixed storage a process description for transformation into a song intended to facilitate learning of the process by a target listener. The method also can include defining lyrical segments for the process description, selecting a particular melody from a set of melodies stored in fixed storage, and mapping the defined lyrical segments to musical phrases in the particular melody. Finally, the method can include merging pre-recorded audio segments corresponding to the defined lyrical segments with the musical phrases in the particular melody according to the mapping to generate the song. | 07-01-2010 |
20110161429 | AUTOMATED RELATIONSHIP CLASSIFICATION - A method and computer program product for automatically classifying relationships in a social networking or email application is described. A method may comprise associating, via at least one of a client electronic device and a server computer, a first incoming communication type and a first outgoing communication type with a first contact group, and a second incoming communication type and a second outgoing communication type with a second contact group. The method may further comprise monitoring, via at least one of the client electronic device and the server computer, an incoming communication from a contact and an outgoing communication to the contact. | 06-30-2011 |
20110307557 | SELECTIVELY CONTROLLING INFORMATION FLOW IN A COLLABORATIVE ENVIRONMENT - Selectively controlling information flow in a collaborative environment implemented by at least one server device includes: receiving in the at least one server device, from a first user of the collaborative environment, a pipeline condition corresponding to a target recipient and a release condition corresponding to the target recipient; and preventing the target recipient, with the at least one server device, from accessing information satisfying the pipeline condition posted by the first user to the collaborative environment until the release condition has been satisfied. | 12-15-2011 |
Patent application number | Description | Published |
20130138439 | Interface for Setting Confidence Thresholds for Automatic Speech Recognition and Call Steering Applications - An interactive user interface is described for setting confidence score thresholds in a language processing system. There is a display of a first system confidence score curve characterizing system recognition performance associated with a high confidence threshold, a first user control for adjusting the high confidence threshold and an associated visual display highlighting a point on the first system confidence score curve representing the selected high confidence threshold, a display of a second system confidence score curve characterizing system recognition performance associated with a low confidence threshold, and a second user control for adjusting the low confidence threshold and an associated visual display highlighting a point on the second system confidence score curve representing the selected low confidence threshold. The operation of the second user control is constrained to require that the low confidence threshold must be less than or equal to the high confidence threshold. | 05-30-2013 |
20130204626 | Method and Apparatus for Setting Selected Recognition Parameters to Minimize an Application Cost Function - Methods and systems for setting selected automatic speech recognition parameters are described. A data set associated with operation of a speech recognition application is defined and includes: i. recognition states characterizing the semantic progression of a user interaction with the speech recognition application, and ii. recognition outcomes associated with each recognition state. For a selected user interaction with the speech recognition application, an application cost function is defined that characterizes an estimated cost of the user interaction for each recognition outcome. For one or more system performance parameters indirectly related to the user interaction, the parameters are set to values which optimize the cost of the user interaction over the recognition states. | 08-08-2013 |
20140244249 | System and Method for Identification of Intent Segment(s) in Caller-Agent Conversations - Identification of an intent of a conversation can be useful for real-time or post-processing purposes. According to example embodiments, a method, and corresponding apparatus of identifying at least one intent-bearing utterance in a conversation, comprises determining at least one feature for each utterance among a subset of utterances of the conversation; classifying each utterance among the subset of utterances, using a classifier, as an intent classification or a non-intent classification based at least in part on a subset of the at least one determined feature; and selecting at least one utterance, with intent classification, as an intent-bearing utterance based at least in part on classification results by the classifier. Through identification of an intent bearing utterance, a call center for example, can provide improved service for callers through, for example, more effective directing of a call to a live agent. | 08-28-2014 |
20150032441 | Initializing a Workspace for Building a Natural Language Understanding System - Designing a natural language understanding (NLU) model for an application from scratch can be difficult for non-experts. A system can simplify the design process by providing an interface allowing a designer to input example usage sentences and build an NLU model based on presented matches to those example sentences. In one embodiment, a method for initializing a workspace for building an NLU system includes parsing a sample sentence to select at least one candidate stub grammar from among multiple candidate stub grammars. The method can include presenting, to a user, respective representations of the candidate stub grammars selected by the parsing of the sample sentence. The method can include enabling the user to choose one of the respective representations of the candidate stub grammars. The method can include adding to the workspace a stub grammar corresponding to the representation of the candidate stub grammar chosen by the user. | 01-29-2015 |
20150032442 | METHOD AND APPARATUS FOR SELECTING AMONG COMPETING MODELS IN A TOOL FOR BUILDING NATURAL LANGUAGE UNDERSTANDING MODELS - Selecting a grammar for use in a machine question-answering system, such as a Natural Language Understanding System, can be difficult for non-experts in such grammars. A tool, according to an example embodiment, can compare annotations of sample sentences, performed correctly by a human, the annotations having intents and mentions, against annotations performed by multiple grammars. Each grammar can be scored, and the system can select the best scored grammar for the user. In one embodiment, a method of selecting a grammar includes comparing manually-generated annotations against machine-generated annotations as a function of a given grammar among multiple grammars. The method can further include applying scores to the machine-generated annotations that are a function of weightings of the intents and mentions. The method can additionally include recommending whether to employ the given grammar based on the scores. | 01-29-2015 |
20150081290 | CALL STEERING DATA TAGGING INTERFACE WITH AUTOMATIC SEMANTIC CLUSTERING - A system and method for providing an easy-to-use interface for verifying semantic tags in a steering application in order to generate a natural language grammar. The method includes obtaining user responses to open-ended steering questions, automatically grouping the user responses into groups based on their semantic meaning, and automatically assigning preliminary semantic tags to each of the groups. The user interface enables the user to validate the content of the groups to ensure that all responses within a group have the same semantic meaning and to add or edit semantic tags associated with the groups. The system and method may be applied to interactive voice response (IVR) systems, as well as customer service systems that can communicate with a user via a text or written interface. | 03-19-2015 |
20150179165 | SYSTEM AND METHOD FOR CALLER INTENT LABELING OF THE CALL-CENTER CONVERSATIONS - Labeling a call, for instance by identifying an intent (i.e., the reason why the caller has called into the call center), of a caller in a conversation between a caller and an agent is a useful task for efficient customer relationship management (CRM). In an embodiment, a method of labeling sentences for presentation to a human can include selecting an intent bearing excerpt from sentences, presenting the intent bearing excerpt to the human, and enabling the human to apply a label to each sentence based on the presentation of the intent bearing excerpt. The method can reduce a manual labeling budget while increasing the accuracy of labeling models based on manual labeling. | 06-25-2015 |