Patent application number | Description | Published |
20080208988 | Automatic restriction of reply emails - In one embodiment, a method includes detecting, by an automated program, an attempt by a recipient of an email addressed to a plurality of addressees that includes the recipient to send a reply-all email. The automated program rejecting the reply-all email based on a pre-set policy rule that limits a number of reply-all email in a thread. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. | 08-28-2008 |
20080243386 | Method and System for Communicating Arrival Notifications - A method for communicating an arrival notification includes receiving a first destination and determining a location of the first destination. The method further includes calculating an estimated time of arrival for a mobile endpoint to arrive at the location of the first destination and sending a notification message indicating the estimated time of arrival to a communication device associated with the first destination. | 10-02-2008 |
20090024389 | Text oriented, user-friendly editing of a voicemail message - A system in one embodiment includes a server associated with a unified messaging system (UMS). The server records speech of a user as an audio data file, translates the audio data file into a text data file, and maps each word within the text data file to a corresponding segment of audio data in the audio data file. A graphical user interface (GUI) of a message editor running on an endpoint associated with the user displays the text data file on the endpoint and allows the user to identify a portion of the text data file for replacement. The server being further operable to record new speech of the user as new audio data and to replace one or more segments of the audio data file corresponding to the portion of the text with the new audio data. | 01-22-2009 |
20090043502 | System and Method for Navigating Using Multiple Modalities - A system for navigating includes an interface operable to receive position information of a first modality. The position information of the first modality is associated with a navigation unit. The interface is further operable to receive position information of a second modality. The position information of the second modality is associated with the navigation unit. The system also includes a processor coupled to the interface and operable to identify a destination. The system is further operable to navigate to the destination based on the position information of the first and second modalities by switching between the first modality and the second modality. | 02-12-2009 |
20090086943 | Identification of multiple persons on a phone call - A method in one embodiment includes receiving input identifying a plurality of callers within a listening or speaking range of a phone device being used to place a call. The input is then sent over a packet-based network to a server that authenticates and authorizes each of the callers to the call. Following authentication and authorization by the server, a name or caller ID of each of the callers is sent to a destination endpoint device of the call. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. | 04-02-2009 |
20090123035 | Automated Video Presence Detection - In an embodiment, a method includes receiving an image of a conference attendee. The method also includes extracting biometric information associated with the conference attendee from the image and determining a status of the conference attendee. The method further includes communicating the status of the conference attendee in response to determining the status of the conference attendee. | 05-14-2009 |
20090216835 | GROUP MUTE - In an example embodiment, a technique that allows members of a group at multiple locations to have private conversations within members of the group while participating in a conference call. Group members are defined and divided into virtual conference rooms. When a group mute is requested, signals originating from members of the group are distributed to locations where group members are present, while all participants of the conference call, including the members of the muted group, receive un-muted media signals. | 08-27-2009 |
20110034152 | METHOD AND APPARATUS FOR USING MOBILITY INFORMATION TO SELECT PROFILES IN NETWORK SYSTEMS - In one embodiment, a method includes obtaining mobility information associated with a remote device. The mobility information indicates whether the remote device is approximately stationary. The remote device interacts with a server. The method also includes determining if the mobility information indicates that the remote device is approximately stationary, and selecting a first profile of a plurality of profiles if the remote device is approximately stationary. If the remote device is not approximately stationary, a second profiled of the plurality of profiles is selected. | 02-10-2011 |
20110074911 | Gesture-Based Actions in a Video Communication Session - In one embodiment, a method for transferring a communication session detects a transfer indication generated by a user of a first video conference system, where the transfer indication requests to transfer an active voice communication session. The method acquires image information associated with the transfer indication, where the image information includes at least one frame captured from a second video conference system having an active video conference session with the first video conference system. The method identifies a mobile communication device associated with the transfer indication and having the active voice communication session and identifies a target communication device using the image information associated with the transfer indication. The method also initiates transfer of the voice communication session to the target communication device. | 03-31-2011 |
20110091030 | DYNAMIC CALLBACKS FROM A CONTACT CENTER - A contact center is provided. The contract center may include an input and a processor. The input is operable to receive communication from a first contact media type. The processor is operable to respond to communication from the first contact media type by initiating communication with a second contact media type, the first and second contact media types being associated with a contact and the first contact media type being different from the second contact media type. | 04-21-2011 |
20110191134 | CONTACT OFFER TIME FOR AGENTS SUPPORTING CONTACT CENTERS - A method for assisting an agent supporting a contact center is provided. The method includes obtaining one or more contact offer factors, determining a contact offer time for the agent supporting the contact center based on the one or more contact offer factors, and providing the contact offer time to the agent. The contact offer time defines when the agent will receive a contact offer. | 08-04-2011 |
20120210247 | INTELLIGENT SOCIAL COLLABORATION UNIFIED MEDIA - In one embodiment, a method includes receiving information from a user in a collaboration network, the information including a unit of content, a title, an indication of one or more entities in the collaboration network allowed to access the unit of content, and for each of the entities in the collaboration network allowed to access the unit of content, an indication of a permission level with respect to the access. The permission level includes view, comment, edit, or share. The method further includes determining a format for presentation of the unit of content based at least in part on the permission levels indicated for the one or more entities in the collaboration network allowed to access the unit of content, and publishing the unit of content and the title for the unit of content to the collaboration network in the determined format and according to the information. | 08-16-2012 |