Patent application number | Description | Published |
20090067590 | SYSTEM AND METHOD OF UTILIZING A HYBRID SEMANTIC MODEL FOR SPEECH RECOGNITION - A system includes a network interface, a speech input conversion component, and a routing module. Speech input is received in connection with a call. At least a segment of the speech input is transformed into a first textual format. A first list of entries is generated based, at least partially, on consideration of the first textual format. The first list includes at least one action with a corresponding confidence level and at least one object with another corresponding confidence level. An entry of the first list having a higher corresponding confidence level is selected, and a second textual format is output. A second list is generated based, at least partially, on consideration of the selected entry and the second textual format. A routing option is suggested based on the selected entry and a pairing entry in the second list. | 03-12-2009 |
20090287484 | System and Method for Targeted Tuning of a Speech Recognition System - A system and method of targeted tuning of a speech recognition system are disclosed. In a particular embodiment, a method includes determining a frequency of occurrence of a particular type of utterance method and includes determining whether the frequency of occurrence exceeds a threshold. The method further includes tuning a speech recognition system to improve recognition of the particular type of utterance when the frequency of occurrence of the particular type of utterance exceeds the threshold. | 11-19-2009 |
20100040207 | System and Method for Independently Recognizing and Selecting Actions and Objects in a Speech Recognition System - A system includes an acoustic input engine configured to accept a speech input, to recognize phonemes of the speech input, and to create word strings based on the recognized phonemes. The system includes a semantic engine coupled to the acoustic engine and operable to identify actions and to identify objects by parsing the word strings. The system also includes an action-object pairing system to identify a dominant entry from the identified actions and the identified objects, to select a complement to the dominant entry from the identified actions and the identified objects, and to form an action-object pair that includes the dominant entry and the complement. The system further includes an action-object routing table operable to provide a routing destination based on the action-object pair. The system also includes a call routing module to route a call to the routing destination. | 02-18-2010 |
20100185443 | System and Method for Processing Speech - Systems and methods for processing speech are provided. A system may include a speech recognition interface and a processor. The processor may convert speech received from a call at the speech recognition interface to at least one word string. The processor may parse each word string of the at least one word string into first objects and first actions. The processor may access a synonym table to determine second objects and second actions based on the first objects and the first actions. The processor may also select a preferred object and a preferred action from the second objects and the second actions. | 07-22-2010 |
20130058466 | System and Method for Processing Speech - Systems and methods for processing audio are provided. The system may include a processor to convert an audio input received via a call to text. The processor may perform a comparison between a portion of the text to one or more phrases included in a table. The processor may also make a selection of at least one of a first object or a first action based on the comparison. The processor may further route the call based on the at least one of the first object or the first action | 03-07-2013 |
20130151253 | System and Method for Targeted Tuning of a Speech Recognition System - A system and method of targeted tuning of a speech recognition system are disclosed. A particular method includes detecting that a frequency of occurrence of a particular type of utterance satisfies a threshold. The method further includes tuning a speech recognition system with respect to the particular type of utterance. | 06-13-2013 |
20140236599 | SYSTEM AND METHOD FOR TARGETED TUNING OF A SPEECH RECOGNITION SYSTEM - A system and method of targeted tuning of a speech recognition system are disclosed. A particular method includes detecting that a frequency of occurrence of a particular type of utterance satisfies a threshold. The method further includes tuning a speech recognition system with respect to the particular type of utterance. | 08-21-2014 |
20150319304 | System and Method for Processing Speech - Systems and methods for processing audio are provided. The system may include a processor to convert an audio input received via a call to text. The processor may perform a comparison between a portion of the text to one or more phrases included in a table. The processor may also make a selection of at least one of a first object or a first action based on the comparison. The processor may further route the call based on the at least one of the first object or the first action | 11-05-2015 |