Patent application number | Description | Published |
20100097940 | APPARATUS AND METHOD FOR SERVICING A NETWORK - A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to receive first operational data from a portable testing device that is temporarily connected to a network interface device of a network where the network interface device is customer premises equipment and where the first operational data is associated with an undesired condition being experienced by the customer premises equipment, determine a service action to be performed by a technician associated with the portable testing device based at least in part on the first operational data, and transmit service information that is representative of the service action to the testing device for servicing the customer premises equipment where the service information is adapted for presentation by the testing device. Other embodiments are disclosed. | 04-22-2010 |
20100111277 | INTUITIVE SYSTEM, METHOD AND COMPUTER-READABLE MEDIUM FOR ACCESSING CUSTOMER SUPPORT - A system for providing user support includes a setter configured to set up at least one communication service for a user including providing a unique communication identifier of character strings to access the communication services, and an accessor configured to access customer support including providing a unique customer support identifier character string to the user, the customer support identifier character string comprising at least a portion of the unique communication identifier character string. | 05-06-2010 |
20100149989 | METHODS AND APPARATUS TO TRIGGER MAINTENANCE AND UPGRADES OF ACCESS NETWORKS - Example methods and apparatus to trigger maintenance and upgrades of access networks are disclosed. An example method comprises obtaining a first value representing a number of unassigned ports associated with a first digital subscriber line access multiplexer (DSLAM), obtaining a second value representing a projected number of ports associated with the first DSLAM needed to satisfy at least one of anticipated, projected or pending service requests, and determining whether to automatically submit a preventative maintenance trouble ticket for the first DSLAM based on the first and second values. | 06-17-2010 |
20100149999 | Methods and Apparatus to Pre-Qualify User Communities for Communication Services - Example methods and apparatus to pre-qualify user communities for communication services are disclosed. An example method comprises configuring a first remote network demarcation associated with a first loop to a loop-back state, interrogating the first loop to determine a first parameter representative of the first loop, configuring a second remote network demarcation associated with a second loop to the loop-back state, interrogating the second loop to determine a second parameter representative of the second loop, and compiling a report based on the first and second parameters, the report containing a value that represents a degree to which a communication service can be provided to a user community associated with the first and second loops. | 06-17-2010 |
20100153787 | METHODS AND APPARATUS TO DETECT AN ERROR CONDITION IN A COMMUNICATION NETWORK - Methods and apparatus to detect an error condition in a communication network are disclosed herein. An example method of detecting an error condition in a communication network includes collecting first metric data from a first endpoint device, the first metric data being related to a first connection between the first endpoint device and a communication network; collecting second metric data from a second endpoint device, the second metric data being related to a second connection between the second endpoint device and the communication network; determining if at least one of the first and second metric data are indicative of the error condition; when the at least one of the first and second metric data are indicative of the error condition, identifying a point of correlation between the first and second connections; identifying a network element based on the point of correlation; and performing an evaluation of the network element. | 06-17-2010 |
20100161827 | METHODS AND APPARATUS TO MANAGE PORT RESOURCES - Example methods and apparatus to manage port resources are disclosed. A disclosed example method includes receiving a static threshold associated with a network parameter and receiving a current value associated with the network parameter. The example method also includes invoking a first response when the current value exceeds the static threshold, when the current value does not exceed the static threshold, receiving a second threshold associated with a rate of change value of the network parameter, and invoking a second response when the rate of change value exceeds the second threshold. | 06-24-2010 |
20110051904 | Facility Outage Restoration Simulator Inquiry Tool - Methods, systems, and computer-readable media for preparing for a service disruption are provided. Information relating to an activity at a target location is received. Upon receiving information relating to at least the activity at the target location, stored data related to the activity and the target location are gathered. A probability of a service disruption at the target location based on at least the stored data related to the activity and the target location is assessed and the target location is monitored. Upon detecting a change in services associated to the target location, an alert is generated. | 03-03-2011 |
20110078513 | Methods, Systems & Products for Detecting Failing Power Supplies - Methods, systems, and products are disclosed for predicting failures in power supplies. A count of exception messages is set to zero. When a exception message is received, the count of exception messages is incremented and compared to a threshold value. When the count of exception messages equals the threshold value, a cooling fan is determined to be failed, and a prediction is made that a power supply is proceeding towards failure. | 03-31-2011 |
20110081897 | DYNAMIC RECONFIGURATION OF CELL SITE SERVICE(S) - The described subject matter relates to an architecture that can dynamically update or set facility variables for adapting cell site (e.g., base station) characteristics in a wireless communication network. In particular, based upon a current configuration or state of facility equipment as well as various operation data, the architecture can determine or infer a reconfiguration of a facility variable that can adjust the configuration or state of the facility equipment. The reconfiguration can be directed to improving efficiency, mitigating errors, and/or more effectively providing services and allocating resources. | 04-07-2011 |
20110082926 | ADAPTIVE CUSTOMER-FACING INTERFACE RESET MECHANISMS - Automating event detection in a communications network includes correlating reports, issued by users experiencing an outage or a performance degradation for a service provided by a service provider, to identify a network element associated with the outage or the performance degradation. It is determined whether a predetermined threshold is crossed based on the reports. A customer-facing portion of the network element associated with the reports is adaptively reset, based on determining whether the predetermined threshold is crossed. | 04-07-2011 |
20110106588 | System and Method to Facilitate Installation of a Digital Subscriber Line - Systems and methods to facilitate installation of a digital subscriber line are provided. A particular computer-implemented method includes receiving an installation request for a digital subscriber line. The method includes determining performance data associated with one or more active digital subscriber lines that are located near an installation location of the digital subscriber line. The method includes comparing the performance data to installation criteria. The method also includes sending an installation notice to an installer. The installation notice includes a special installation instruction when the performance data satisfies at least one installation criterion of the installation criteria. | 05-05-2011 |
20110122768 | Management of Network Capacity to Mitigate Degradation of Network Services During Maintenance - In accordance with a method of managing network capacity, simulation data is received from a simulation system based on at least one metric associated with a plurality of communication links interconnecting at least two endpoints. The simulation data indicates impact of a communication link to be taken offline a plurality of alternate communication links. It is determined whether the simulation data associated with at least one communication link satisfies at least one predetermined criterion. Further, at least one metric of the simulation system is periodically updated based on real-time data associated with the plurality of communication links. The simulation data from the simulation system based on the updated at least one metric is received. Thereafter, load from the communication link to be taken offline is selectively moved to an alternate communication link based on whether the simulation data associated with the alternate communication link satisfies the at least one predetermined criterion. | 05-26-2011 |
20110145365 | Systems, Methods and Machine-Readable Mediums for Integrated Quality Assurance Brokering Services - Systems, methods and machine-readable mediums for interfacing a plurality of service providers to address at least one service issue, are provided. The systems may include a storage device and a processor. The storage device may store service provider data and service request data for a plurality of service providers. The service request data identifying the at least one service issue with one or more of the plurality of service providers. In one embodiment, the processor may programmed to receive the service provider data from a plurality of service provider terminals, receive the service request data from at least one remote terminal, store the service provider data and the service request data in the storage device, and facilitate communication between the first service provider terminal and the customer terminal to address the at least one service issue. The computer readable mediums provide instructions to cause the processor to perform the operations above. | 06-16-2011 |
20120005331 | METHOD AND SYSTEM TO IDENTIFY A SOURCE OF SIGNAL IMPAIRMENT - A method and system for managing performance of over a multimedia content distribution network (MCDN), such as a digital subscriber line network, involves receiving an indication of an impairment in network performance from an MCDN client. The MCDN node associated with the client may be identified and a community of MCDN clients coupled to the MCDN node may be further identified. Impairment information, representative of MCDN equipment, may be collected for each of the MCDN clients. Detailed network diagnostics and field service may be performed for MCDN clients based on a characterization of the impairment parameters. After remediation of the MCDN node, collection of the impairment information may be terminated. | 01-05-2012 |
20120005332 | METHOD AND SYSTEM TO PROACTIVELY IDENTIFY DEGRADED NETWORK PERFORMANCE - A method and system for managing performance of a multimedia content distribution network (MCDN), such as a digital subscriber line network, involves monitoring maximum data transfer rates and current data transfer rates for one or more MCDN clients. A ratio of the current data transfer rate to the maximum data transfer rate may be evaluated with respect to a threshold. When the ratio is less than the threshold, an associated MCDN node may be designated as a degraded node and subject to enhanced surveillance by an MCDN operator. | 01-05-2012 |
20120005333 | METHOD AND SYSTEM TO DETECT A PREDICTIVE NETWORK SIGNATURE - A method and system for monitoring a multimedia content distribution network (MCDN) includes receiving an indication that a network impairment has been detected at an MCDN node. MCDN clients associated with the MCDN node may be analyzed to detect an impairment signature, representing correlated impairments among the MCDN clients. Subsequent incoming service requests for the MCDN node may be bundled into a master service ticket. Users of the MCDN clients may be notified of the detected network impairment and of a status of ongoing remediation efforts. | 01-05-2012 |
20120005536 | METHOD AND SYSTEM TO PREVENT CHRONIC NETWORK IMPAIRMENTS - A method and system for managing performance over a multimedia content distribution network (MCDN), such as a digital subscriber line network, involves accessing a record of historical values of a network service parameter for a plurality of MCDN clients. The historical values may be analyzed to detect network impairment associated with an MCDN node. Network diagnostics may be initiated for MCDN clients associated with the MCDN node. The result of the network diagnostics may result in localizing a source of the network impairment. | 01-05-2012 |
20120009904 | Systems, Methods, and Computer Program Products for Determining a Location of a Tracked Device After a Device or Network Failure - Systems, methods, and computer program products are for receiving a tracking failure notification including a device identifier of a tracked device that is unavailable because of a failure condition, determining the failure condition as being one of a network failure and a tracked device failure, retrieving known location data of the tracked device including a last known location of the tracked device, determining a potential location of the tracked device, and notifying an entity of the failure condition, the device identifier, and the potential location. | 01-12-2012 |
20120089484 | Methods, Devices, and Computer Program Product for Offering Media Content Based on User Preferences - Media content is offered upon indication of receipt of a communication from a first communication device to a second communication device. A sample of media content is transmitted to the first communication device or the second communication device based on at least one preference of a user of the first communication device or the second communication device. A selection is received from the first communication device or the second communication device, indicating whether a user of the first communication device or the second communication device desires to download the media content based on the sample. If the received selection indicates that the user of the first communication device or the second communication device desires to download the media content, the media content is transmitted to the first communication device, the second communication device, or another designated device | 04-12-2012 |
20120089683 | AUTOMATED ASSISTANCE FOR CUSTOMER CARE CHATS - An apparatus provides automated assistance to an agent. The apparatus includes a receiver that receives a client communication from a client terminal via a network. A processor processes the client communication and determines a plurality of agent statements based on the client communication. The plurality of agent statements is displayed on a display. An input receives an agent communication from the agent. The agent communication is selected from a custom statement input by the agent and one of the plurality of agent statements selected by the agent. A transmitter transmits the agent communication to the client terminal via the network. | 04-12-2012 |
20120149328 | Devices, Systems, and Methods for Sharing Network Services - Devices, systems and methods are disclosed which relate to mobile communication device users sharing their subscribed network services with other mobile communication device users. A borrowing mobile communication device is provided with the ability to remotely connect to a lending mobile communication device and use the subscribed network services of the lending mobile communication device when needed. This method allows the user of the lending mobile communication device to share subscribed network services. Besides using network services, it is possible to share displays between two mobile communication devices. A user of a lending mobile communication device shares the current display with a borrowing mobile communication device and vice-versa. This allows sharing among people who are not family members. Any registered user may subscribe to this network service sharing service and create a peer network. Users have the option to turn sharing on or off in the lending preferences. | 06-14-2012 |
20120149404 | Enhanced Delivery of Messaging Data Traffic - Devices, systems, and methods are disclosed for delivering enhanced message content to subscribers and for overcoming common incompatibilities found in message delivery mechanisms. Exemplary embodiments, of the present subject disclosure profile an intended recipient's network capabilities, the intended recipient's device, and/or the recipient's service feature profile. This profile is leveraged to predictively and adaptively adjust the subsequent enhanced message content delivery process. Further, content modification can be applied for those cases where there is a defined mismatch that can be handled in order to facilitate delivery of the substance of the enhanced content. Finally, in cases where the content needs to be delivered intact to the intended recipient, but where the recipient network, the recipient's device and/or the recipient's service profile do not allow for delivery, the content may be delivered to an alternative device or system. An informational reference vector, such as a Universal Resource Locator (URL), is delivered to the intended recipient's device to locate the content. These alternative devices or systems may be managed by the sender, the recipient, or a service provider's network. | 06-14-2012 |
20120244833 | Methods, Devices, and Computer Program Products for Tracking Receipt and Determining Effectiveness of Radio Broadcast Signals - Receipt of a radio broadcast signal by a mobile communication device is tracked based on a signal strength measurement signal and location information. The signal strength measurement signal indicate a signal strength of the radio broadcast signal, received via a communication channel and measured at the mobile communication device, over a particular time period. The location information indicates a location of the mobile communication device within a geographic area over the particular time period. Effectiveness of the radio broadcast signal is determined with respect to receipt of the radio broadcast signal by a plurality of mobile communication devices within the geographic area over the particular time period. | 09-27-2012 |
20120314845 | METHODS AND APPARATUS TO TRIGGER MAINTENANCE AND UPGRADES OF ACCESS NETWORKS - Example methods and apparatus to trigger maintenance and upgrades of access networks are disclosed. An example method comprises obtaining a first value representing a number of unassigned ports associated with a first digital subscriber line access multiplexer (DSLAM), obtaining a second value representing a projected number of ports associated with the first DSLAM needed to satisfy at least one of anticipated, projected or pending service requests, and determining whether to automatically submit a preventative maintenance trouble ticket for the first DSLAM based on the first and second values. | 12-13-2012 |
20130013728 | ENHANCED METHOD TO DELIVER/ PRE-LOAD CORRECTIVE HOW-TO INFORMATION TO AN END USER - A computer-readable medium including an executable program for providing an information guide of a first end user device to a user of the first end user device is provided. The computer-readable medium includes a device receiving code segment that receives an identifier of a second end user device from the user. An uploading code segment, when executed, initiates uploading of the information guide to the second end user device based on the identifier of the second end user device received by the device receiving code segment. The information guide includes instructions for the first end user device. | 01-10-2013 |
20130054634 | Cloud-To-Cloud Peering - A method includes receiving an input at a first cloud from a first device associated with a first user. The input indicates that an item stored in the first cloud is accessible to a second device associated with a second user via a second cloud that is coupled to the first cloud. The first cloud is associated with the first user and the second cloud is associated with the second user. | 02-28-2013 |
20130069790 | Facility Outage Restoration Simulator Inquiry Tool - Methods, systems, and computer-readable media for preparing for a service disruption are provided. Information relating to an activity at a target location is received. Upon receiving information relating to at least the activity at the target location, stored data related to the activity and the target location are gathered. A probability of a service disruption at the target location based on at least the stored data related to the activity and the target location is assessed and the target location is monitored. Upon detecting a change in services associated to the target location, an alert is generated. | 03-21-2013 |
20130077480 | MANAGEMENT OF NETWORK CAPACITY TO MITIGATE DEGRADATION OF NETWORK SERVICES DURING MAINTENANCE - A method, system and machine-readable storage device to manage network capacity are provided. In accordance with the method, simulation data is received periodically according to a metric based on data associated with a plurality of communication links interconnecting endpoints. Specially, the simulation data is received according to a periodicity adjusted selectively based on an interval of time between a current date and time and a date and time that a communication link is to be taken offline. The simulation data indicates impact of the communication link to be taken offline on a plurality of alternate communication links. Thereafter, load is moved selectively from the communication link to be taken offline to an alternate communication link of the plurality of alternate communication links based on whether the simulation data associated with the alternate communication link satisfies a predetermined criterion. | 03-28-2013 |
20130094631 | METHODS AND APPARATUS TO PRE-QUALIFY USER COMMUNITIES FOR COMMUNICATION SERVICES - Example methods and apparatus to pre-qualify user communities for communication services are disclosed. An example method comprises configuring a first remote network demarcation associated with a first loop to a loop-back state, interrogating the first loop to determine a first parameter representative of the first loop, configuring a second remote network demarcation associated with a second loop to the loop-back state, interrogating the second loop to determine a second parameter representative of the second loop, and compiling a report based on the first and second parameters, the report containing a value that represents a degree to which a communication service can be provided to a user community associated with the first and second loops. | 04-18-2013 |
20130143553 | FEMTOCELL USE FOR RADIO FREQUENCY NETWORK SWEEPS - Systems and methods that utilize femtocell access points (FAP) to perform radio frequency (RF) network sweeps are provided. In one embodiment, a method includes: predicting an availability of an access point (AP) to perform an RF network sweep; and determining that the access point is available to perform the RF network sweep based, at least, on a prediction that a mobile device on a white list for the access point is not likely to access the access point during a time interval associated with performing the RF network sweep. In another embodiment, a method includes: comparing a network quality characteristic for a wireless channel associated with a FAP with a network quality characteristic for a wired network communicatively coupled to the FAP. The network quality characteristics can be the same. The method can then include employing the comparison to determine to which network an impairment is attributable. | 06-06-2013 |
20130148939 | System and Method of Recording Media Content - A method includes receiving a data stream at a media device and extracting data from the data stream. The data corresponds to received media content. The method further includes storing the extracted data at a memory as stored media content and determining whether the stored media content corresponds to expected media content. The method also includes, in response to determining that the stored media content does not correspond to the expected media content, sending a content request to a server. The content request identifies a segment of the expected media content that does not correspond to the stored media content. | 06-13-2013 |
20130230151 | METHODS AND APPARATUS TO TRIGGER MAINTENANCE AND UPGRADES OF ACCESS NETWORKS - Example methods and apparatus to trigger maintenance and upgrades of access networks are disclosed. An example method comprises obtaining a first value representing a number of unassigned ports associated with a first digital subscriber line access multiplexer (DSLAM), obtaining a second value representing a projected number of ports associated with the first DSLAM needed to satisfy at least one of anticipated, projected or pending service requests, and determining whether to automatically submit a preventative maintenance trouble ticket for the first DSLAM based on the first and second values. | 09-05-2013 |
20130316714 | DYNAMIC RECONFIGURATION OF CELL SITE SERVICE(S) - An architecture can dynamically update or set facility variables for adapting cell site (e.g., base station) characteristics in a wireless communication network. In particular, based upon a current configuration or state of facility equipment as well as various operation data, the architecture can determine or infer a reconfiguration of a facility variable that can adjust the configuration or state of the facility equipment. The reconfiguration can be directed to improving efficiency, mitigating errors, and/or more effectively providing services and allocating resources. | 11-28-2013 |
20130322841 | Media Recorder - A particular method includes displaying a user interface for a media recorder in response to first user input. The method includes receiving a command to display recording space for the media recorder via the user interface. The method also includes sending a representation of the recording space to a display device. The representation includes a first indicator of available recording space, a second indicator of recording space used to store first media content that is deletable without additional user input when one or more conditions are met, and a third indicator of recording space used to store second media content, where an item of the second media content can only be deleted by the media recorder when the media recorder receives a user command to delete the item. | 12-05-2013 |
20130325700 | METHOD AND APPARATUS FOR SHARING A SERVICE IN A WIRELESS NETWORK - A method and apparatus for sharing a service in a wireless network are disclosed. For example, the method receives a request for sharing a service from a first user endpoint device associated with a first customer, wherein the request is directed to a second user endpoint device associated with a second customer, performs an authentication of the first user endpoint device, determines whether the first user endpoint device has a subscription to a sharing service, determines whether the second user endpoint device has a subscription to the sharing service, attempts to obtain an authorization to enable the first user endpoint device to access the service that is associated with the second user endpoint device, wherein the service is related to a financial transaction privilege and provides a response granting the request for the sharing of the service, if the authorization is received. | 12-05-2013 |
20140059608 | System and Method of Content Acquisition and Delivery - A method includes receiving, at an electronic device, a first input from a user identifying a program and a viewing time and creating a first calendar event corresponding to the viewing time in an electronic calendar associated with the user. The method also includes determining a first device to deliver the program to, where the first device is associated with the user. The determination is based on the viewing time and a second calendar event in the electronic calendar. Further, the method includes delivering the program to the first device. | 02-27-2014 |
20140068790 | Methods, Systems, And Computer Program Products For Media-Based Authentication - A method for generating an input key for authenticating access to a resource, the method including obtaining an input media; determining a reference point in the input media; sampling the input media in response to determining the reference point to define an input media sample; generating cell data from the input media sample; and generating the input key using the cell data. | 03-06-2014 |
20140072276 | System and Method of Recording Media Content - A method includes receiving a first data stream including first media content. The first data stream corresponds to a first channel. The method further includes detecting a channel change request from the first channel to a second channel. The method also includes storing user history data at a media device. The user history data indicates a portion of the first media content that had been received when the channel change request was detected. The method includes providing, to a display device, second media content of a received second data stream corresponding to the second channel. The method further includes, in response to detecting a second channel change request to return to the first channel, providing to a display device, the first media content of the first data stream beginning from a location of the first media content indicated by the user history data. | 03-13-2014 |
20140074995 | FACILITATION OF CONNECTIVITY AND CONTENT MANAGEMENT IN MOBILE ENVIRONMENTS - Connectivity and/or content management in mobile networks is provided. Information associated with a mobile device of a plurality of mobile devices is determined. In various embodiments, the information can be current or past usage or travel pattern information for the mobile device. The mobile device is configured in association with delivery of content. The configuration is based, at least, on the information associated with the mobile device. The mobile device is configured to request accelerated content delivery if the mobile device is located within a good coverage area, and to request connection re-establishment priority if the mobile device is approaching or located within a poor coverage area or a handoff area. | 03-13-2014 |
20140089821 | On-Demand Multi-Screen Computing - Concepts and technologies disclosed herein are for on-demand multi-screen computing. According to one aspect disclosed herein, a method for multi-screen computing includes establishing a multi-screen computing session, establishing communication with a primary computing device and an auxiliary device to be included in the multi-screen computing session, creating a web container for the auxiliary device, and propagating the web container to the auxiliary device for presentation on a display of the auxiliary device. | 03-27-2014 |
20140108566 | UNIVERSAL SOCIAL MESSAGING - A method and system for universal social messaging is disclosed where an event is detecting on a host device by the electronic social messaging platform, an option associated with the event is selected by the electronic social messaging platform, and the option associated with the event is provided to the user of the host device by the electronic social messaging platform. | 04-17-2014 |
20140153419 | Managing Media Distribution Based on a Service Quality Index Value - A method includes receiving first measurement data from a first device. The first device may be a first element of a communication path. The first measurement data may correspond to a first measured parameter associated with performance of the communication path. The method further includes receiving second measurement data from a second device. The second device may be a second element of the communication path. The second measurement data may correspond to a second measured parameter (distinct from the first measured parameter) associated with performance of the communication path. The method further includes determining a first service quality index value corresponding to performance of the communication path based on the first measurement data and the second measurement data. | 06-05-2014 |
20140156538 | Customer Contact Management - Concepts and technologies are disclosed herein for customer contact management. According to one aspect described herein, a method can include a computing system receiving customer information from a customer access point. The method can also include the computing system generating a customer contact plan based at least in part upon the customer information. The customer contact plan can be useable by an individual to provide a service to a customer associated with the customer information. The method can also include the computing system presenting the customer contact plan to the individual so that the individual can utilize the customer contact plan to provide the service to the customer. | 06-05-2014 |
20140161236 | Network Analysis Based on Ambient Electromagnetic Signals - A particular method includes receiving first data indicating a measured strength of an ambient electromagnetic signal in a particular frequency range during a particular time period and at a particular location. The method also includes receiving second data indicating a bit loading within a portion of a wireline network in the particular frequency range during the particular time period. The portion of the wireline network provides service within a service area proximate to the particular location. The method also includes determining a correlation of changes in the second data during the particular time period to changes in the first data during the particular time period. The method further includes identifying at least one issue associated with the wireline network based on the correlation. | 06-12-2014 |
20140162592 | DYNAMIC POWER CLASS RE-REGISTRATION OF MOBILE DEVICES - Dynamic power class re-registration of wireless devices is provided. A wireless device can exchange data with a communications network. While exchanging data, the device can monitor its usage and based on the usage, generate a power change request. The device can then send the power change request to the communications network, prior to or in conjunction with powering down the device. In this regard, the communications network can receive the power change request, generate instructions for the wireless device, and adjust network resources based on the power change request. The instructions can then be sent to the wireless device. Since the device re-registers its power class with the communications network, handoffs, internetwork thresholds, network resources and other network parameters can be adjusted to compensate for the changed power class resulting into improved service for a user of the wireless device. | 06-12-2014 |
20140207908 | ENHANCED METHOD TO DELIVER/ PRE-LOAD CORRECTIVE HOW-TO INFORMATION TO AN END USER - A system for providing an information guide of a first end user device to a second end user device is provided. The system receives an identifier of the second end user device from a user of the first end user device. The identifier of the second end user device is stored in a database in association with the first end user device. The information guide of the first end user device is transmitted to the second end user device based on the identifier of the second end user device in response to a predetermined condition of the first end user device being detected. A transmission of the information guide is configured to perform a predetermined action on the second end user device based on the predetermined condition of the first end user device. | 07-24-2014 |
20140325562 | SYSTEM AND METHOD OF CONTENT ACQUISITION AND DELIVERY - A method includes creating a first calendar event in an electronic calendar associated with a user. The first calendar event corresponds to a first viewing time and is associated with delivery of media content to a first device associated with the user. The method further includes rescheduling the first calendar event in response to determining that a scheduling conflict exists between the first calendar event and a second calendar event. Rescheduling the first calendar event includes modifying the first calendar event to correspond to a second viewing time and determining, based on the second viewing time, a second device to deliver the media content to. The second device is associated with the user. | 10-30-2014 |