Patent application number | Description | Published |
20080250443 | System and method for providing communication services - Systems and methods for providing communication services are provided. A method of providing communication services may include provisioning at least one first communication service at a network interface unit (NIU) associated with a premises. The at least one first communication service may be associated with a placeholder account. The method also includes receiving, via the at least one first communication service, a request to activate at least one second communication service. The method also includes automatically activating the at least one second communication service. | 10-09-2008 |
20080304834 | SYSTEM AND METHOD FOR REGISTRATION OF NETWORK UNITS - A system and method for registration of network units is disclosed. A system that incorporates teachings of the present disclosure may include, for example, an optical network unit (ONU) in a passive optical network (PON) that can have a controller element to receive a registration code, send the registration code and a serial number of the ONU to an optical line terminal (OLT) that configures the ONU for temporary connectivity with the PON, and upon an expiration of the registration code or a termination of the temporary connectivity, re-send the serial number to the OLT to re-configure the connectivity with the PON. Additional embodiments are disclosed. | 12-11-2008 |
20090059090 | REMOTE CONTROL WITH CONTENT MANAGEMENT - A remote control unit includes stored user profiles to facilitate and possibly limit access to media content. In some embodiments, a biometric sensor or smart card reader provides user authentication to access stored user profiles. User profiles are associated with content sets that include content selected for potential viewing by the user. The remote control unit is enabled for bidirectional communication with a set-top box or modem that permits access to media content from a bidirectional service provider network. | 03-05-2009 |
20090064220 | Set-Top Box Emergency Alert System Alarm - A customer premises device includes a receiving module, a visual module, and an audible module. The receiving module is configured to receive an Internet protocol emergency alert system message. The visual module is in communication with the receiving module, and the visual module is configured to provide a visual alarm based on the Internet protocol emergency alert system message. The audible module is in communication with the receiving module, and the audible module is configured to provide an audible alarm based on the Internet protocol emergency alert system message. A method for outputting the visual and audible alarms is also disclosed. | 03-05-2009 |
20090141702 | ACCESS LINK AGGREGATOR - One or more virtual access nodes manage multiple physical links connecting a digital subscriber line access multiplexer and an intelligent network interface device by logically bonding physical ports together into a group. Physical ports bonded in a logical group have equal priority with respect to one another. Thus, no master-slave relationship exists between the physical ports in the logical group. Traffic associated with a site is transmitted over physical links associated with the logical group of physical ports to a customer premises network interface device. The customer premises network interface device subsequently aggregates the received traffic and provides an increased bandwidth to the site over the physical links. The quality of communication is based on the number of operational physical links associated with the logical group. As long as at least one physical link associated with the logical group remains operational, communication will be enabled. | 06-04-2009 |
20090290690 | SYSTEM AND METHOD FOR PROCESSING MESSAGES - A system that incorporates teachings of the present disclosure may include, for example, a Unified Messaging System (UMS) having a controller to receive one or more voicemail, video, or text messages directed to a subscriber of the UMS, present the subscriber one of a first option to convert one of the one or more voicemail messages received in a first media playback format to a second media playback format, and a second option to transfer at least a portion of one or more of the received voicemail, video or text messages received by the UMS to one of a set top box or digital video recorder. The controller is adapted to detect a selection of one of said options, and execute the selected option. Other embodiments are disclosed. | 11-26-2009 |
20100115540 | System and Method to Enable Access to Broadband Services - A provisioning system includes a services management system operable to enable a set-top box device configured to receive broadband services at a first network location to access one or more of the broadband services at a second network location. The first network location is associated with a subscriber account and the second network location is not associated with the subscriber account. The broadband services include a voice service, a data service, and a video service. The provisioning system includes a subscriber authentication system operable to evaluate a request that includes subscriber authorization data, to selectively authorize access to the one or more broadband services at the second network location based on the subscriber authorization data, and to enable the set-top box device to access the one or more broadband services when the set-top box device is at the second network location. | 05-06-2010 |
20100131650 | Methods and Apparatus to Support Network Policy Managers - Methods and apparatus to support network policy managers are disclosed herein. An example method for use in a communication system includes receiving an adjustment request from a user premises to temporarily adjust a policy defining a bundled service associated with the user premises, the bundled service including a first service assigned a first percentage of a network resource and a second service assigned a second percentage of the network resource; automatically adjusting the policy such that the first service is assigned a third percentage of the network resource, wherein the third percentage is greater than the first percentage; receiving a notification of a termination of an application associated with the first service; and readjusting the policy such that the first service is assigned the first percentage in response to the notification. | 05-27-2010 |
20100153214 | Accessing Needs of Customers Based on Dispatched Services - Embodiments of the disclosed technology comprise a dispatch management system and method. Customer information is received by a first company and forwarded with dispatch instructions to a second company, namely, a dispatch company which handles dispatching a service technician or other support representative to the customer. The dispatch company then sends to the first company customer information regarding products and/or service related to the customer. It is then determined which products and/or services are to be advertised to the customer based on the customer information and information received from the dispatch company. Advertisements are then sent to the customer based on this determination. | 06-17-2010 |
20100161579 | COLLABORATIVE SELF-SERVICE CONTACT ARCHITECTURE WITH AUTOMATIC BLOG CONTENT MAPPING CAPABILITY - Resolving an issue raised by at least one user includes establishing a contact session over a communication channel for servicing the issue. The Internet is searched for content related to providing a resolution for the issue using a customized query, when a search of a database does not return results. Content obtained from at least one Internet source as a result of searching the Internet using the customized query is restructured to prepare the resolution for the issue. The at least one Internet source from which the content was obtained is updated with the resolution. | 06-24-2010 |
20110047274 | System and Method to Manage a Policy Related to a Network-Based Service - A method of managing a policy related to a network-based service can include receiving a policy request at a policy creation system from a service creation and development (SCD) system, the request identifying a network-based service. The method can also include developing a policy template related to the network-based service based on requirements of a service level agreement associated with the network-based service. The method can also include sending the policy template to the SCD system after verifying that the policy template meets the requirements of the service level agreement. | 02-24-2011 |
20110051918 | Systems and Methods to Redirect Incoming Contacts - Systems and methods are provided for contact channel redirection to improve agent routing/assignment efficiency and customer experience. For example, the system may redirect a customer, waiting in a queue for an agent for telephonic communications, to a chat agent for online chat. | 03-03-2011 |
20110060822 | APPARATUS AND METHOD FOR MANAGING COMMUNICATIONS - A system that incorporates teachings of the present disclosure may include, for example, a gateway having a controller to transport media data between a service provider network and one or more end user devices associated with the gateway, and transmit connection signals to a second gateway for establishing a management channel between the gateway and the service provider network when an undesired condition is detected, where the management channel transports management data associated with the gateway to the second gateway for transport to the service provider network using a separate transport queue of the second gateway. Other embodiments are disclosed. | 03-10-2011 |
20110066875 | APPARATUS AND METHOD FOR ESTABLISHING COMMUNICATIONS - A system that incorporates teachings of the present disclosure may include, for example, a gateway comprising a controller to transport media data between a service provider network and one or more end user devices associated with the gateway, and transmit connection signals to a second gateway for establishing communications between the service provider network and the gateway and for establishing a plurality of queues at the second gateway, where the queues are dedicated to each of femtocell, internet and VoIP services associated with the gateway. Other embodiments are disclosed. | 03-17-2011 |
20110072312 | System and Method to Manage Problems with Network-Based Services - A problem management system can include a system architecture having a first horizontal layer including a plurality of access interfaces, each access interface adapted to receive a problem report from a customer. The problem report indicates that the customer is having a problem with a network-based service of a plurality of network-based services. The architecture also includes a task management domain at the first horizontal layer adapted to obtain a workflow, a problem resolution rule, or any combination thereof, from a second horizontal layer of the problem management system, and provide a diagnostic tool, troubleshooting information, or any combination thereof, via the access interface. The architecture also includes an agent support platform to provide the diagnostic tool, troubleshooting information, a trouble report associated with the customer, a problem history associated with the customer, or any combination thereof, to an agent via another access interface after the customer contacts the agent. | 03-24-2011 |
20110087565 | Methods and Systems for Providing Wireless Enabled Inventory Peering - Systems and methods for providing wireless enabled inventory peering are disclosed. According to one embodiment, a system for providing wireless enabled inventory peering includes a wireless enabled inventory peering vehicle system (WEIPVS). The WEIPVS is configured to receive an inventory search request. In response to receiving the inventory search request, the WEIPVS searches inventories of proximate technician vehicles. If a needed inventory item is located in an inventory of a proximate technician vehicle, the WEIPVS generates a request for an inventory transfer and sends the request to the proximate technician vehicle. When the item is received at the WEIPVS, the WEIPVS updates the inventory associated with the WEIPVS. | 04-14-2011 |
20110093509 | COMMON INTERACTION LOG REPOSITORY WITH ADVANCED CONTENT MANAGEMENT CAPABILITIES - A communication is received at a communications center, from a user initiated via a first interactive session over a first service channel. First interaction data associated with the first interactive session is stored in at least one database, either concurrently with the first interactive session or upon termination of the first interactive session. At least one processor retrieves the first interaction data when a subsequent interactive session is initiated, by either of the user or an agent, via at least one of the first service channel and a second service channel and subsequent interaction data is obtained. | 04-21-2011 |
20110103392 | System and Method to Support Secondary Channel Connection from Residential Gateway to Service Provider Network - The present disclosure is directed to an apparatus and method for providing service to a residential gateway. The method includes detecting a service disruption associated with a first connection to a first residential gateway device. In response to the detected service disruption, a second residential gateway device selected at the first residential gateway may be used to establish a second connection to the first residential gateway device. | 05-05-2011 |
20110116617 | ENHANCED CONTACT CENTER ARCHITECTURE TO SUPPORT AGENT RESOURCE OPTIMIZATION - Routing communications at a communications center includes servicing a first communication concurrently with receiving a second communication, at the communications center. It is determined, using a tangible first processor, whether a sender of the first communication and a sender of the second communication are associated with a common account. The second communication is routed to an agent based on the determining. | 05-19-2011 |
20110119720 | Set Top Box With Capability to Support User Identification - A method for performing a service action on a particular set top box based on a particular private identifier associated with the particular set top box is disclosed. At a database associated with a service provider, a user record is created. The user record includes a public identifier and a private identifier for each set top box that is available to the user. The public identifier for a particular set top box is accessible by the user and may be used to determine the private identifier for the particular set top box. | 05-19-2011 |
20110130117 | Service Models for Roaming Mobile Device - A method for providing cellular access to a mobile device when the mobile device is out of a home network operated by a home wireless service provider that has no pre-arranged roaming agreements with any foreign wireless service provider in a location of the mobile device, The method includes implementing an intelligent Mobile Device Access Network Manager (iMDANM) application on a Universal Integrated Circuit Card (UICC). The iMDANM application being configured to allow a foreign wireless service provider to lease a portion of the UICC from the home wireless service provider to provision service credentials to the leased portion of the UICC, thereby providing the mobile device access to a foreign network operated by the foreign wireless service provider. | 06-02-2011 |
20110130118 | Service Models for Roaming Mobile Device - A method for providing cellular access to a mobile device when the device is out of a home network operated by a home wireless service provider. The method includes presenting an option to initiate a process to establish a temporary roaming agreement between the home wireless service provider and a foreign wireless service provider operating a foreign network in a location of the mobile device outside of the home network. The method also includes receiving a selection of the option, accessing a web application associated with a negotiation server in response to the selection, providing subscriber credentials to the negotiation server for use by the negotiation server to negotiate the temporary roaming agreement, and allowing the mobile device to access a foreign network operated by the foreign wireless service provider in accordance with the temporary roaming agreement. | 06-02-2011 |
20110143786 | System and Method for Restricting Text Messaging - A system for restricting a functionality of a wireless device includes the wireless device and a movement sensor. The movement sensor determines a speed at which the wireless device is moving. The movement sensor transmits a signal when the speed is greater than a predetermined threshold. The signal is at least partially a basis to restrict the functionality, wherein the restriction does not completely disable the functionality. | 06-16-2011 |
20110149078 | WIRELESS ANTI-THEFT SECURITY COMMUNICATIONS DEVICE AND SERVICE - A wireless anti-theft security communications service uses a wireless security device comprising a video camera, a force/wave sensor (e.g., accelerometer, motion detector, acoustic sensor, tilt sensor), a microphone, and a wireless communication component. Various levels of security are provided depending upon the configuration of the wireless security device. When a security breach is detected, the video camera and acoustic sensor(s) switch from stand-by mode to operating mode. A wireless session is initiated and video and audio information are sent to a designated destination via the wireless session. | 06-23-2011 |
20110153803 | System and Method for Enforcing Device Service Eligibility - A network component includes a device analyzing module and a functionality analyzing module. The device analyzing module analyzes first attributes related to a mobile device. The first attributes are associated with a device profile. The functionality analyzing module analyzes second attributes related to the mobile device. The second attributes are associated with a service profile. The analyses of the device profile and the service profile indicate whether the mobile device is operable to execute a requested service. | 06-23-2011 |
20110154209 | PLATFORM FOR PROACTIVE DISCOVERY AND DELIVERY OF PERSONALIZED CONTENT TO TARGETED ENTERPRISE USERS - Obtaining content by an enterprise knowledge management system includes monitoring at least one of an enterprise repository data store, an intranet, a local repository data store, the Internet and subscription-based sources to obtain data relevant to an enterprise profile. The data is categorized, tagged and indexed for storage in the enterprise repository data store. Content selected based on a user profile, and obtained from the enterprise repository data store, is pushed to a user terminal. | 06-23-2011 |
20110307932 | INTEGRATING VIDEO SHARE AND TEXT MESSAGING WITH SET-TOP BOX AND ACCESS POINT - System(s), method(s), and device(s) providing converged wireline and wireless services in part by employing a set-top box (STB) with machine-to-machine (M2M) communication are presented. The STB, associated with an access point, such as a femtocell, can be used to send/receive messages, including video, to/from user equipment (UE) via a core network. A monitoring system includes a sensor component that is triggered under specified conditions, and the STB records events in response to the trigger, where a recorded event can be sent as a message to the UE. The STB or associated remote control can indicate a received message to a user, who can view the message on the STB, remote control, or associated television. A meter component is associated with the STB via the femtocell or other desired connection. The STB can receive and store utility meter readings for validation or dispute by the user. | 12-15-2011 |
20120011527 | SYSTEM AND METHOD OF MEASUREMENT DATA AND BACK-UP CHANNEL SERVICES - A system that incorporates teachings of the present disclosure may include, for example, a set top box (STB) comprising a controller programmed to receive measurement data stored in a first wireless device serving as a portable monitoring gateway that collects subscriber collected data and store and analyze the measurement data at the STB using the received measurement data received from the first wireless device and optionally from a remote server or a local storage space having stored measurement data to provide analyzed results. Other embodiments are disclosed. | 01-12-2012 |
20120026865 | FEMTOCELL SERVICE THROUGH A SECONDARY CONNECTION - System(s), apparatus(es), and method(s) are provided to for providing femtocell service through a secondary connection to a network gateway node that is part of a service provider network. The secondary connection can be established in response to at least one telecommunication performance condition of a primary connection to the network gateway node; the at least one performance condition includes connectivity state of the primary connection or quality of traffic delivery through the primary connection. The secondary connection can be established, in part, via a home gateway node that is alternative to a home gateway node associated with a femtocell access point (AP) that enables, in part, the femtocell wireless service. The main home gateway node or the femtocell AP can initiate establishment of the secondary connection. Home gateway node(s) or femtocell AP(s) that can provide femtocell service through the secondary connection can manage connectivity with the network gateway node. | 02-02-2012 |
20120077467 | CONDITIONAL MESSAGE FORWARDING FUNCTIONS - Systems, methods, and devices that can conditionally and/or automatically control message forwarding by communication devices are presented. A network message management component and/or handset message management component can monitor messages (e.g., short message service (SMS) messages) communicated between user equipment (UE) in a communication network, identify and/or intercept a message for which one or more forwarding conditions have been specified by the message originator, target, or forward target, and conditionally and/or automatically route the message to the target and/or forward target in accordance with predefined message routing rules based at least in part on the conditions specified by the originator, target, or forward target. The predefined message routing rules can be implemented by the network and/or the UEs, and can relate to the UE identifiers, time, priority, cost, operation state, size, desired automatic response messages, or other desired factors, associated with the message. | 03-29-2012 |
20120077468 | PROVIDING INTEGRATED SERVICE-ENTITY PREMIUM COMMUNICATION SERVICES - Systems, methods, and devices that integrate a subscriber's communication services, including home wireline communication services, and a service-entity communication services are presented. User equipment (UE) is associated with a subscription for communication services, comprising wireline and wireless communication services, of a subscriber. The UE communicates with an enhanced service management component (ESMC) associated with a service entity to facilitate integration of at least a portion of the subscriber's communication services with the service entity's communication services while the UE is registered with the ESMC. While registered, the subscriber's UE is used to facilitate controlling a door lock to the subscriber's room associated with the service entity; and accessing the integrated communication services, including at least a portion of the home services, while in a location of the service entity, at least when the home services are provided via the same provider as that serving the service entity. | 03-29-2012 |
20120094648 | Systems, Methods, and Computer Program Products for Managing Access to Femtocell Coverage - Systems, methods, and computer program products are for managing access to a femtocell coverage area. An exemplary method includes storing in a memory component a first identifier corresponding to a subscribed service of a communication device and a second identifier corresponding to a user of the communication device, and granting access to the femtocell coverage area using the second identifier. | 04-19-2012 |
20120102409 | PROVIDING INTERACTIVE SERVICES TO ENHANCE INFORMATION PRESENTATION EXPERIENCES USING WIRELESS TECHNOLOGIES - Systems, methods, and devices that provide interactive services relating to an information presentation to user equipment (UE) are presented. A presentation management component (PMC) provides at least a portion of the information presentation to one or more UEs, which can be integrated with the PMC, to facilitate enabling one or more UE users to use interactive services in relation to a tour of a point(s) of interest associated with the PMC. The interactive services comprise, for example, broadcast communications to desired UEs in a tour group, UE clustering, customized tour recommendations, whiteboard feature, note-taking functions, “slow down” option, and “raise hand” option. Respective UEs in a group are configured to be a master UE, sub-master UE, or slave UE, wherein the master UE at least partially controls communications of the other UEs in the group, and the sub-master UE at least partially controls communications of UEs in a sub-group. | 04-26-2012 |
20120130835 | System and Method of Providing Post-Purchase Media Content to A Subscriber - A method includes receiving purchase data at one or more computing devices associated with a media service provider. The purchase data includes information descriptive of a particular purchase made by a subscriber of the media service provider from a seller, where the seller is independent from the media service provider. The method also includes selecting media content available from the media service provider based on the purchase data. At least a portion of the selected media content is sent to a device associated with the subscriber. | 05-24-2012 |
20120149350 | STEALTH MODE FOR WIRELESS COMMUNICATIONS DEVICE - A device is configured to enter a stealth mode in response to a trigger and/or triggering event. The trigger/triggering event can be a voice command, a depression(s) of a button(s) or pattern of buttons on the device, a keyboard and/or softkey entry, entry of a pattern on the display of the device, a designated movement of the device, detection of an event, and/or lack of detection of an event. The device activates the stealth mode without any indication to the user of the device that the device is activating the stealth mode. The stealth mode operates concurrently with all other functions of the device. A virtual secure channel can be established that allows communication with the device without providing an indication that the device is communicating via the virtual secure channel. A token can be utilized for authentication and to discriminate be stealth and normal modes. | 06-14-2012 |
20120149396 | EVENT BASED SERVICE - An event based service provides services and/or products based on an event. Services/products are made available to persons attending an event. Services, products, and/or advertisements can be made available to persons via wireless mobile communications devices. The services/products can be made available to persons attending an event. Services/products can be made available while the event is occurring. Additionally, advertising space is auctioned allowing the ability to bid for advertising space for advertising services/products via the event based service. Individual providers can offer services/products to a group of people at the same location, and at a time that people may be most interested in the services/products. Access to the event based service can be via service provider offered access points. An individual provider's device can act as a server that enables services/products to be purchased. An individual provider's device can act as a network gateway that enables services/products to be purchased. | 06-14-2012 |
20120150632 | INTEGRATED CUSTOMER PREMISES EQUIPMENT TROUBLESHOOTING ASSISTANCE - Providing troubleshooting information at a customer premises equipment device to be used with a service provided by a service provider includes storing operating instructions on a local storage of the customer premises equipment device. A search request is received, from a user of the customer premises equipment device, for operating instructions for resolving an issue related to the customer premises equipment device. A display screen displays a guided tutorial for implementing the operating instructions for resolving the issue. Assistance information, obtained by the service provider, is provided to the customer premises equipment device when implementing the operating instructions for resolving the issue does not resolve the issue. | 06-14-2012 |
20120150966 | SECURITY SOCIAL NETWORK - A security social network allows registered members to participate in providing security. Persons can register and devices can be registered via a security social media web site. When a security event occurs, a member can notify the security social network, which can notify all registered members and registered devices in the area of the event. Mobile communication devices of members in the area can be controlled to turn on respective cameras, video recorders, audio recorders, microphones, or the like. And, remotely operable devices can be controlled to monitor, record, and/or transmit data. Collaboration of security social network members with private security agencies, law enforcement agencies, neighborhood watch groups, or the like, can provide comprehensive, timely, and effective security. | 06-14-2012 |
20120294433 | PARTY LOCATION BASED SERVICES - Services are provided based on the locations, rather than the NPA.NXX identifiers, of called and calling parties. Party location based services can be provided to the called party, to the calling party, or both. Services can include an indication of the location of each party. Services also can include an indication of charges as determined by the location of the parties, rather than the NPA.NXX identifiers. Services can be provided if the parties are using a mobile communications devices, such as a cellular phone, wireline systems (e.g., landline phones), or a combination thereof. In an example configuration, location can be provided in a hierarchy of various levels of accuracy/precision. Different levels can be representative of different resolutions of geography. An example system for facilitating party location based services includes a signaling system number 7 (SS7) network. | 11-22-2012 |
20120294434 | LOCATION INFORMATION PROVISIONING - A location of a calling party is provided to a called party. The location can be provided if the calling party is using a mobile communications device or a wireline system. The location of the calling party can be provided in a hierarchy of various levels of accuracy/precision representative of different geographies provided by a service provider. The choice of levels for each received call or all received calls can be configurable by the called party. The called party may subscribe to a service that provides the location information. The called party may have the option to receive location information on a per call basis. The calling party may be asked for consent. Location information can be provided for any appropriate type of call, such as, for example, voice calls, text based calls (e.g., SMS messages), or the like. In an example configuration, the SS7 network is utilized. | 11-22-2012 |
20120303787 | System and Method to Manage Problems with Network-Based Services - A method includes receiving a problem report from a customer via an access interface of a plurality of access interfaces at a first horizontal layer of a problem management system, wherein the problem report indicates that the customer is having a problem with one of the network-based services, receiving a request from the customer for self-service problem resolution via the access interface, identifying a workflow related to the problem, obtaining the workflow from a second layer of the problem management system, providing a diagnostic tool to the customer via the access interface, according to the workflow, and providing the diagnostic tool to an agent via another access interface after the customer contacts the agent. | 11-29-2012 |
20130023235 | UICC Carrier Switching Via Over-The-Air Technology - Devices, systems, and methods are disclosed which relate to provisioning a universal integrated circuit card (UICC) with multiple services. The UICC enables a wireless communication device to communicate through multiple carriers by using a unique virtual subscriber identity module (SIM) to register with each carrier. The unique virtual SIM is one of a plurality of virtual SIMs stored on and managed by the UICC. A carrier network includes a server for provisioning a new virtual SIM on a UICC over-the-air (OTA) when a new customer requests a service such as voice, data, or other type of service. These UICCs may also include logic to automatically select the best carrier for a voice call depending on the user settings. | 01-24-2013 |
20130045712 | Systems, Methods, and Computer Program Products for Managing Access to Femtocell Coverage - Systems, methods, and computer program products are for managing access to a femtocell coverage area. An exemplary method includes storing in a memory component a first identifier corresponding to a subscribed service of a communication device and a second identifier corresponding to a user of the communication device, and granting access to the femtocell coverage area using the second identifier. | 02-21-2013 |
20130077775 | IMPLEMENTING A NETWORK OF INTELLIGENT VIRTUAL SERVICE AGENTS TO PROVIDE PERSONALIZED AUTOMATED RESPONSES - Communications using intelligent virtual service agents are provided by assigning a first individualized responsibility to a first intelligent virtual service agent implemented on at least one computer platform with a processor and a memory, and a second individualized responsibility to a second intelligent virtual service agent implemented on the at least one computer platform. The first intelligent virtual service agent analyzes content provided by a user via a communications medium and determined to fall under the first individualized responsibility of the first intelligent virtual service agent. The first intelligent virtual service agent generates a response to the content in accordance with the analysis by the first intelligent virtual service agent and provides the response. | 03-28-2013 |
20130078954 | STEALTH MODE FOR WIRELESS COMMUNICATIONS DEVICE - A device is configured to enter a stealth mode in response to a trigger and/or triggering event. The trigger/triggering event can be a voice command, a depression(s) of a button(s) or pattern of buttons on the device, a keyboard and/or softkey entry, entry of a pattern on the display of the device, a designated movement of the device, detection of an event, and/or lack of detection of an event. The device activates the stealth mode without any indication to the user of the device that the device is activating the stealth mode. The stealth mode operates concurrently with all other functions of the device. A virtual secure channel can be established that allows communication with the device without providing an indication that the device is communicating via the virtual secure channel. A token can be utilized for authentication and to discriminate be stealth and normal modes. | 03-28-2013 |
20130081076 | System and Method to Enable Access to Broadband Services - A method includes receiving a request at a provisioning system to enable a set-top box device to function at a temporary location. The method includes authenticating the request at the provisioning system. The method includes identifying, at the provisioning system, a broadband service associated with the set-top box device that is available at the temporary location when the request is authenticated. The method also includes sending a configuration message from the provisioning system to the set-top box device to enable the set-top box device to configure the set-top box to receive the broadband service. | 03-28-2013 |
20130091040 | Methods and Systems for Providing Wireless Enabled Inventory Peering - Systems and methods for providing wireless enabled inventory peering are disclosed. According to one embodiment, a system for providing wireless enabled inventory peering includes a wireless enabled inventory peering vehicle system (WEIPVS). The WEIPVS is configured to receive an inventory search request. In response to receiving the inventory search request, the WEIPVS searches inventories of proximate technician vehicles. If a needed inventory item is located in an inventory of a proximate technician vehicle, the WEIPVS generates a request for an inventory transfer and sends the request to the proximate technician vehicle. When the item is received at the WEIPVS, the WEIPVS updates the inventory associated with the WEIPVS. | 04-11-2013 |
20130093897 | METHOD AND APPARATUS FOR MANAGING A CAMERA NETWORK - A system that incorporates teachings of the present disclosure may include, for example, receiving location information associated with a mobile communication device, determining a first location of the mobile communication device based on the location information, selecting a first camera from a group of cameras based on the determined first location, receiving at least one first image from the selected first camera that captures at least a portion of the first location, performing image recognition on at least one second image to identify a user associated with the mobile communication device, selecting another camera from the group of cameras based on a determined position of the identified user, and receiving at least another image from the selected other camera. Other embodiments are disclosed. | 04-18-2013 |
20130138816 | METHODS AND APPARATUS TO ADJUST RESOURCE ALLOCATION IN A DISTRIBUTIVE COMPUTING NETWORK - Methods and apparatus are disclosed to adjust resource allocation in a distributive computing network. An example method includes receiving data representing performance of a first resource allocation provided by the distributive computing network. The example method includes receiving a resource request specifying a second resource allocation to be provided by the distributive computing network. The example method includes simulating the distributive computing network using the data to determine an operating configuration for adjusting the first resource allocation to satisfy the resource request with a third resource allocation, different than the second resource allocation. The example method includes adjusting the first resource allocation based on the operating configuration. | 05-30-2013 |
20130139193 | METHOD AND APPARATUS FOR PROVIDING PERSONALIZED CONTENT - A system that incorporates teachings of the present disclosure may include, for example, receiving reaction information from one or more sensors located at a second location that is representative of a reaction by a second user at the second location to the presentation of the personalized content, analyzing the reaction information to determine a response based at least in part on trait information associated with different first users, selecting a second portion of the recorded segments based on a comparison of the determined response with a context identified for each of received recorded segments, and adjusting personalized content to include the selected second portion of the recorded segments. Other embodiments are disclosed. | 05-30-2013 |
20130230155 | Systems and Methods to Redirect Incoming Contacts - Systems and methods are provided for contact channel redirection to improve agent routing/assignment efficiency and customer experience. For example, the system may redirect a customer, waiting in a queue for an agent for telephonic communications, to a chat agent for online chat. | 09-05-2013 |
20130310034 | Systems, Methods, and Computer Program Products for Managing Access to Femtocell Coverage - Systems, methods, and computer program products are for managing access to a femtocell coverage area. An exemplary method includes storing in a memory component a first identifier corresponding to a subscribed service of a communication device and a second identifier corresponding to a user of the communication device, and granting access to the femtocell coverage area using the second identifier. | 11-21-2013 |
20140143822 | SET TOP BOX WITH CAPABILITY TO SUPPORT USER IDENTIFICATION - A method includes receiving a request related to a set top box, the request having a public identifier of the set top box and a user account identifier. The public identifier is accessible by a user associated with the set top box. The method also includes accessing a user record, corresponding to a location, from a database of user records. The method further includes determining, from the user record, a private identifier of the set top box corresponding to the public identifier of the set top box, wherein the private identifier is unique to the set top box among a set of set top boxes associated with the user record and the private identifier is inaccessible by the user and using the private identifier to perform an action related to the set top box in response to the request. | 05-22-2014 |
20140155038 | Service Models for Roaming Mobile Device - A method for providing cellular access to a mobile device when the mobile device is out of a home network operated by a home wireless service provider that has no pre-arranged roaming agreements with any foreign wireless service provider in a location of the mobile device. The method includes implementing an intelligent Mobile Device Access Network Manager (iMDANM) application on a Universal Integrated Circuit Card (UICC). The iMDANM application being configured to allow a foreign wireless service provider to lease a portion of the UICC from the home wireless service provider to provision service credentials to the leased portion of the UICC, thereby providing the mobile device access to a foreign network operated by the foreign wireless service provider. | 06-05-2014 |
20140171135 | CONDITIONAL MESSAGE FORWARDING FUNCTIONS - Message forwarding by communication devices is conditionally and/or automatically controlled. A network message management component and/or handset message management component can monitor messages (e.g., short message service (SMS) messages) communicated between user equipment (UE) in a communication network, identify and/or intercept a message for which one or more forwarding conditions have been specified by the message originator, target, or forward target, and conditionally and/or automatically route the message to the target and/or forward target in accordance with predefined message routing rules based at least in part on the conditions specified by the originator, target, or forward target. The predefined message routing rules can be implemented by the network and/or the UEs, and can relate to the UE identifiers, time, priority, cost, operation state, size, desired automatic response messages, or other desired factors, associated with the message. | 06-19-2014 |
20140235261 | FEMTOCELL SERVICE THROUGH A SECONDARY CONNECTION - System(s), apparatus(es), and method(s) are provided to for providing femtocell service through a secondary connection to a network gateway node that is part of a service provider network. The secondary connection can be established in response to at least one telecommunication performance condition of a primary connection to the network gateway node; the at least one performance condition includes connectivity state of the primary connection or quality of traffic delivery through the primary connection. The secondary connection can be established, in part, via a home gateway node that is alternative to a home gateway node associated with a femtocell access point (AP) that enables, in part, the femtocell wireless service. The main home gateway node or the femtocell AP can initiate establishment of the secondary connection. Home gateway node(s) or femtocell AP(s) that can provide femtocell service through the secondary connection can manage connectivity with the network gateway node. | 08-21-2014 |
20140270111 | IMPLEMENTING A NETWORK OF INTELLIGENT VIRTUAL SERVICE AGENTS TO PROVIDE PERSONALIZED AUTOMATED RESPONSES - An intelligent virtual service agent implemented on a computer platform with a processor and a memory is assigned a responsibility to automatically interact with different users via different mediums across a communication network when a predetermined characteristic of content provided by the users is identified. Content provided by a user is received over the communication network. The content provided by the user is analyzed to determine whether the content provided by the user possesses the predetermined characteristic. A determined is made, based on the analyzing, that the content possesses the predetermined characteristic. The intelligent virtual service agent is assigned to automatically interact with the user based on determining that the content possesses the predetermined characteristic. | 09-18-2014 |
20140274036 | Service Models for Roaming Mobile Device - A method for providing cellular access to a mobile device when the device is out of a home network operated by a home wireless service provider. The method includes presenting an option to initiate a process to establish a temporary roaming agreement between the home wireless service provider and a foreign wireless service provider operating a foreign network in a location of the mobile device outside of the home network. The method also includes receiving a selection of the option, accessing a web application associated with a negotiation server in response to the selection, providing subscriber credentials to the negotiation server for use by the negotiation server to negotiate the temporary roaming agreement, and allowing the mobile device to access a foreign network operated by the foreign wireless service provider in accordance with the temporary roaming agreement. | 09-18-2014 |
20140335899 | EVENT BASED SERVICE - An event based service provides services and/or products based on an event. Services/products are made available to persons attending an event. Services, products, and/or advertisements can be made available to persons via wireless mobile communications devices. The services/products can be made available to persons attending an event. Services/products can be made available while the event is occurring. Additionally, advertising space is auctioned allowing the ability to bid for advertising space for advertising services/products via the event based service. Individual providers can offer services/products to a group of people at the same location, and at a time that people may be most interested in the services/products. Access to the event based service can be via service provider offered access points. An individual provider's device can act as a server that enables services/products to be purchased. An individual provider's device can act as a network gateway that enables services/products to be purchased. | 11-13-2014 |