Patent application number | Description | Published |
20100161315 | CORRELATED CALL ANALYSIS - A method of correlating received communication data with operational communication characteristics is provided. The method includes receiving audible input from a source in a communication over a communications network, recording the received audible input, and transcribing the recorded audible input into a transcript. The method further includes outputting the transcript, specifying features of the transcript to be analyzed, specifying and recording operational communication characteristics particular to the communication, analyzing the transcript for the specified features to identify patterns associated with the audible input, computing statistical correlations of the identified patterns with the operational communication characteristics, and outputting results of the computed statistical correlations on a user interface. | 06-24-2010 |
20100332227 | AUTOMATIC DISCLOSURE DETECTION - A method of detecting pre-determined phrases to determine compliance quality is provided. The method includes determining whether at least one of an event or a precursor event has occurred based on a comparison between pre-determined phrases and a communication between a sender and a recipient in a communications network, and rating the recipient based on the presence of the pre-determined phrases associated with the event or the presence of the pre-determined phrases associated with the precursor event in the communication. | 12-30-2010 |
20100332286 | PREDICTING COMMUNICATION OUTCOME BASED ON A REGRESSION MODEL - Predicting a score related to a communication sent by a sender over a communications network to a first agent servicing the communication includes obtaining a regression result for an objective function by encoding features extracted from the communication. The encoded features are applied to a regression model for the objective function. The regression result is output to a network component in the communications network. The regression model is determined prior to or concurrently with receiving the communication from the sender. | 12-30-2010 |
20110145001 | AUTOMATED DETECTION AND FILTERING OF AUDIO ADVERTISEMENTS - A data stream is filtered to produce a filtered data stream. The data stream is analyzed based on an acoustic parameter to determine whether a predetermined condition is satisfied. At least one extraneous portion of the data stream, in which the predetermined condition is satisfied, is determined. Thereafter, the at least one extraneous portion is deleted from the data stream to produce the filtered data stream. | 06-16-2011 |
20130166293 | AUTOMATIC DISCLOSURE DETECTION - A method of detecting pre-determined phrases to determine compliance quality is provided. The method includes determining whether at least one of an event or a precursor event has occurred based on a comparison between pre-determined phrases and a communication between a sender and a recipient in a communications network, and rating the recipient based on the presence of the pre-determined phrases associated with the event or the presence of the pre-determined phrases associated with the precursor event in the communication. | 06-27-2013 |
20130268103 | AUTOMATED DETECTION AND FILTERING OF AUDIO ADVERTISEMENTS - Methods, apparatuses, and media for filtering a data stream are provided. The data stream is partitioned into a plurality of data stream segments. An acoustic parameter of each of the data stream segments is measured, and it is determined whether the acoustic parameter of each of the data stream segments satisfies a predetermined condition. Extraneous segments of the data stream segments are identified in which the predetermined condition is satisfied, and it is determined whether the extraneous segments have a predetermined relationship in the data stream. The extraneous segments are deleted from the data stream to produce a filtered data stream in response to the extraneous segments having the predetermined relationship. | 10-10-2013 |
20150149168 | VOICE-ENABLED DIALOG INTERACTION WITH WEB PAGES - Voice enabled dialog with web pages is provided. An Internet address of a web page is received including an area with which a user of a client device can specify information. The web page is loaded using the received Internet address of the web page. A task structure of the web page is then extracted. An abstract representation of the web is then generated. A dialog script, based on the abstract representation of the web page is then provided. Spoken information received from the user is converted into text and the converted text is inserted into the area. | 05-28-2015 |
20150220870 | AUTOMATIC DISCLOSURE DETECTION - A method of detecting pre-determined phrases to determine compliance quality includes determining whether a precursor event has occurred based on a comparison between stored pre-determined phrases and a received communication, and determining a compliance rating based on a presence of a pre-determined phrase associated with the precursor event in the communication. | 08-06-2015 |