Elkington
David Elkington, Springville, UT US
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20160105562 | Call Center Input/Output Agent Utilization Arbitration Method and System - Disclosed herein are systems and methods that provide for maintenance of the status of availability of call-center agents through the use of local arbitration between processes and applications that may interact with more than one resource of telephone contacts between differing activities or work for these call-center agents. Detailed information on various example embodiments of the inventions are provided in the Detailed Description below, and the inventions are defined by the appended claims. | 04-14-2016 |
David Elkington, Mapleton, UT US
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20150278709 | USING MACHINE LEARNING TO PREDICT BEHAVIOR BASED ON LOCAL CONDITIONS - Using machine learning to predict behavior based on local conditions. In one example embodiment, a method for using machine learning to predict behavior based on local conditions may include identifying a lead, identifying a target behavior for the lead, identifying a locality associated with the lead, identifying a current local condition of the locality, and employing a machine learning classifier to generate a prediction of a likelihood of the lead exhibiting the target behavior. In this example embodiment, the machine learning classifier may base the prediction on the target behavior, the locality, and the current local condition. | 10-01-2015 |
David R. Elkington, Springville, UT US
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20130121484 | Call center input/output agent utilization arbitration system - Disclosed herein are systems and methods that provide for maintenance of the status of availability of call-center agents through the use of local arbitration between processes and applications that may interact with more than one resource of telephone contacts between differing activities or work for these call-center agents. Detailed information on various example embodiments of the inventions are provided in the Detailed Description below, and the inventions are defined by the appended claims. | 05-16-2013 |
David Randal Elkington, Springville, UT US
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20080298560 | APPARATUS SYSTEM AND METHOD FOR WEB-BASED PHONE SERVICES - An apparatus, system, and method are disclosed for providing web-based phone services. Phone calls are initiated by a user control on a web page. A calling module uniquely identifies the telephone call and initiates calling by a dialer. Once the telephone call is established, auxiliary functions such as call monitoring, recording, transfer, or conference calling may be initiated for the call. Additional controls corresponding to the auxiliary functions may provided on the web page or a related web page. The web pages used to provide the user controls may stateless web pages. | 12-04-2008 |
20090100139 | APPARATUS SYSTEM AND METHOD FOR RESPONDING TO WEB FORM INQUIRIES - An apparatus, system, and method are disclosed for generating contact plans and responding to web form inquires using the contact plans. | 04-16-2009 |
20090154686 | SYSTEMS AND METHODS FOR ENHANCED USER COMMUNICATIONS - Systems and methods are disclosed for responding to user communications. | 06-18-2009 |
20100088290 | USER-SPECIFIC CONTACT APPARATUS AND METHOD - An apparatus and method are disclosed for detecting online activity by a user and contacting the user in conjunction with a preferred response plan. | 04-08-2010 |
20140114997 | System and Method for Responding to Web Form Inquiries - An apparatus, system, and method are disclosed for generating contact plans and responding to web form inquires using the contact plans. | 04-24-2014 |
20140143344 | Systems and Methods for Transferring Personal Session Information for Telephonic Use - Disclosed herein are systems and associated methods for operating web interactive services in conjunction with communication services, linking the communication with the interaction by means of a session-specific identifier such as a telephone number. During the course of a web session, user interaction information may be collected, that information potentially indicating subjects of interest to a user associated with the session-specific identifier. In the event the user uses the identifier make a contact regarding the information, the identifier can be used to associate the interaction information and subjects of interest, such that the contact may have that information and those subjects available to assist a user making contact. Interaction and subject information may also be used to customize the interaction with a contacting user with regard to the routing of a telephone call, a greeting, a product or service offering, or other communication. | 05-22-2014 |
20140279739 | RESOLVING AND MERGING DUPLICATE RECORDS USING MACHINE LEARNING - According to various embodiments of the present invention, an automated technique is implemented for resolving and merging fields accurately and reliably, given a set of duplicated records that represents a same entity. In at least one embodiment, a system is implemented that uses a machine learning (ML) method, to train a model from training data, and to learn from users how to efficiently resolve and merge fields. In at least one embodiment, the method of the present invention builds feature vectors as input for its ML method. In at least one embodiment, the system and method of the present invention apply Hierarchical Based Sequencing (HBS) and/or Multiple Output Relaxation (MOR) models in resolving and merging fields. Training data for the ML method can come from any suitable source or combination of sources. | 09-18-2014 |
20140372344 | Adaptive User Interfaces - According to various embodiments, user performance and/or motivation for a computing system may be maximized by optimizing one or more target components of a user interface of the computing system. The target components may be aspects of the user interface that is perceived by the user. One or more input features and one or more output features may be identified, and data regarding these input and output features may be gathered. This data may be compared with the results generated by a set of candidate artificial intelligence algorithms to determine which of them provides the best fit with the data collected. Then, the selected artificial intelligence algorithm may be applied to the user interface to iteratively change the target components over time until the optimal settings for each user are discovered. | 12-18-2014 |
David Randal Elkington, Mapleton, UT US
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20150181041 | Intelligently Routing Inbound Communication - Intelligently routing inbound communication. In one example embodiment, a method for routing an inbound communication includes several steps. First, a notification of the inbound communication is received that includes intrinsic information about the initiator of the communication. Next, the intrinsic information about an initiator of the communication is used to retrieve non-intrinsic information about the initiator of the communication from a data store. Finally, the non-intrinsic information is used to determine a probable destination of the communication by inputting at least some non-intrinsic information into a machine learning model to rank the available destinations. | 06-25-2015 |
20150347924 | EMAIL OPTIMIZATION FOR PREDICTED RECIPIENT BEHAVIOR: DETERMINING A LIKELIHOOD THAT A PARTICULAR RECEIVER-SIDE BEHAVIOR WILL OCCUR - Techniques are described herein for predicting one or more behaviors by an email recipient and, more specifically, to machine learning techniques for predicting one or more behaviors of an email recipient, changing one or more components in the email to increase the likelihood of a behavior, and determining and/or scheduling an optimal time to send the email. Some advantages of the embodiments disclosed herein may include, without limitation, the ability to predict the behavior of the email recipient and suggest the characteristics of an email which will increase the likelihood of a positive behavior, such as a reading or responding to the email, visiting a website, calling a sales representative, or opening an email attachment. | 12-03-2015 |
20150347925 | EMAIL OPTIMIZATION FOR PREDICTED RECIPIENT BEHAVIOR: SUGGESTING CHANGES THAT ARE MORE LIKELY TO CAUSE A TARGET BEHAVIOR TO OCCUR - Techniques are described herein for predicting one or more behaviors by an email recipient and, more specifically, to machine learning techniques for predicting one or more behaviors of an email recipient, changing one or more components in the email to increase the likelihood of a behavior, and determining and/or scheduling an optimal time to send the email. Some advantages of the embodiments disclosed herein may include, without limitation, the ability to predict the behavior of the email recipient and suggest the characteristics of an email which will increase the likelihood of a positive behavior, such as a reading or responding to the email, visiting a website, calling a sales representative, or opening an email attachment. | 12-03-2015 |
20150348127 | EMAIL OPTIMIZATION FOR PREDICTED RECIPIENT BEHAVIOR: SUGGESTING CHANGES IN AN EMAIL TO INCREASE THE LIKELIHOOD OF AN OUTCOME - Techniques are described herein for predicting one or more behaviors by an email recipient and, more specifically, to machine learning techniques for predicting one or more behaviors of an email recipient, changing one or more components in the email to increase the likelihood of a behavior, and determining and/or scheduling an optimal time to send the email. Some advantages of the embodiments disclosed herein may include, without limitation, the ability to predict the behavior of the email recipient and suggest the characteristics of an email which will increase the likelihood of a positive behavior, such as a reading or responding to the email, visiting a website, calling a sales representative, or opening an email attachment. | 12-03-2015 |
20150348128 | EMAIL OPTIMIZATION FOR PREDICTED RECIPIENT BEHAVIOR: SUGGESTING A TIME AT WHICH A USER SHOULD SEND AN EMAIL - Techniques are described herein for predicting one or more behaviors by an email recipient and, more specifically, to machine learning techniques for predicting one or more behaviors of an email recipient, changing one or more components in the email to increase the likelihood of a behavior, and determining and/or scheduling an optimal time to send the email. Some advantages of the embodiments disclosed herein may include, without limitation, the ability to predict the behavior of the email recipient and suggest the characteristics of an email which will increase the likelihood of a positive behavior, such as a reading or responding to the email, visiting a website, calling a sales representative, or opening an email attachment. | 12-03-2015 |
20150350144 | EMAIL OPTIMIZATION FOR PREDICTED RECIPIENT BEHAVIOR: SUGGESTING CHANGES IN AN EMAIL TO INCREASE THE LIKELIHOOD OF AN OUTCOME - Techniques are described herein for predicting one or more behaviors by an email recipient and, more specifically, to machine learning techniques for predicting one or more behaviors of an email recipient, changing one or more components in the email to increase the likelihood of a behavior, and determining and/or scheduling an optimal time to send the email. Some advantages of the embodiments disclosed herein may include, without limitation, the ability to predict the behavior of the email recipient and suggest the characteristics of an email which will increase the likelihood of a positive behavior, such as a reading or responding to the email, visiting a website, calling a sales representative, or opening an email attachment. | 12-03-2015 |
Donald Alfred Elkington, Surrey CA
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20130007955 | HANDS-FREE CELLULAR TELEPHONE ENABLED SPA - A spa enabled to permit a user to conduct hands-free mobile telephone calls while immersed in the spa, comprising a Bluetooth enabled audio system contained in one or more watertight compartments, including a microphone and one or more speakers, whereby the Bluetooth enabled audio system is adapted to be paired with and wirelessly communicate with a Bluetooth enabled mobile phone to permit hands-free use in the spa. | 01-10-2013 |
Dusty Lee Elkington, Moundville, MO US
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20090218826 | Single-Motion Mechanically Leveraged Latch Apparatus For Horse Trailer Stall Divider - A latch assembly ( | 09-03-2009 |
20150035291 | Single-Motion Mechanically Leveraged Latch Apparatus for Horse Trailer Stall Divider - A latch assembly ( | 02-05-2015 |
Gary J. Elkington, Houston, TX US
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20110058452 | Method of acquiring near offset and zero offset seismic data - A method for seismic data acquisition includes deploying a seismic energy source at a selected position above an area of the Earth's subsurface to be evaluated. A substantially zero offset sensor is disposed proximate the seismic energy source. A plurality of seismic sensors is deployed proximate the area. At selected times the seismic energy source is actuated. Signals detected by the seismic sensors and the substantially zero offset sensor are recorded. The substantially zero offset sensor signal recording is performed for a sufficient time to detect seismic energy reflected from the subsurface. | 03-10-2011 |
Mark Elkington, Tuen Mun HK
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20080231020 | Snowboard Binding - A snowboard binding includes a base plate and a heel support attached directly or indirectly to this base plate so that it can pivot. Intermediate elements mount the heel support and can be adjusted in the longitudinal direction of the snowboard binding. Thus, the effective length of the snowboard binding can be adapted to the respective boot. Also, through different positioning of the intermediate elements, the heel support can be arranged diagonally relative to the longitudinal axis of the snowboard binding. | 09-25-2008 |
20120235384 | SNOWBOARD BINDING - A snowboard binding includes a base plate and a heel support attached directly or indirectly to this base plate so that it can pivot. Intermediate elements mount the heel support and can be adjusted in the longitudinal direction of the snowboard binding. Thus, the effective length of the snowboard binding can be adapted to the respective boot. Also, through different positioning of the intermediate elements, the heel support can be arranged diagonally relative to the longitudinal axis of the snowboard binding. | 09-20-2012 |
Mark Elkington, Hong Kong CN
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20140042719 | SNOWBOARD BINDING - A snowboard binding includes a base plate and a heel support attached directly or indirectly to this base plate so that it can pivot. Intermediate elements mount the heel support and can be adjusted in the longitudinal direction of the snowboard binding. Thus, the effective length of the snowboard binding can be adapted to the respective boot. Also, through different positioning of the intermediate elements, the heel support can be arranged diagonally relative to the longitudinal axis of the snowboard binding. | 02-13-2014 |
20140291968 | SNOWBOARD BINDING - A snowboard binding includes a base plate and a heel support attached directly or indirectly to this base plate so that it can pivot. Intermediate elements mount the heel support and can be adjusted in the longitudinal direction of the snowboard binding. Thus, the effective length of the snowboard binding can be adapted to the respective boot. Also, through different positioning of the intermediate elements, the heel support can be arranged diagonally relative to the longitudinal axis of the snowboard binding. | 10-02-2014 |
Michael James Elkington, New Farm AU
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20120125168 | Cutting Device - A cutting device ( | 05-24-2012 |
Paul Elkington, Winchester GB
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20140199289 | USE OF MATRIX METALLOPROTEINASE INHIBITORS TO TREAT TUBERCULOSIS - The present invention provides a method for treating a subject suffering from tuberculosis which comprises administering to the subject a composition comprising an amount of an inhibitor of a matrix metalloproteinase (MMP) in an amount effective to treat the subject, such that the therapeutic effect of said composition is different than the therapeutic effect attributable to the antibiotic properties of said composition. The present invention also provides a method for reducing or inhibiting destruction of lung extracellular matrix in a subject comprising administering to the subject at risk for such destruction a composition comprising an amount of an inhibitor of a matrix metalloproteinase (MMP) in an amount effective to reduce or inhibit destruction of lung extracellular matrix in the subject. | 07-17-2014 |
Rebecca Ann Elkington, Manly AU
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20100183647 | Novel human cytomegalovirus (HCMV) cytotoxic T cell epitopes, polyepitopes, compositions comprising same and diagnostic and prophylactic and therapeutic uses therefor - The present invention provides CTL epitope peptides and polyepitope peptides from 14 distinct antigens of human cytomegalovirus (HCMV) that are restricted through HLA the must commonly prevalent class I alleles in different ethnic populations of the world. These epitopes provide an important platform for CTL epitope-based vaccines against HCMV. The present invention further provides vaccine compositions comprising the subject epitope and polyepitope peptides and methods for vaccination of humans and for the adoptive transfer of HCMV-specific T cells to human subjects. The present invention further provides reagents and methods for determining the HCMV status or level of HCMV-specific immunity of a subject. | 07-22-2010 |
Susan Elkington, Colorado Springs, CO US
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20110087787 | DATA TRANSFER PROTOCOL FOR DATA REPLICATION BETWEEN MULTIPLE PAIRS OF STORAGE CONTROLLERS ON A SAN FABRIC - A method for communicating between devices in a network includes creating an I/O tunnel between a first device and a second device through the network. The I/O tunnel is associated with I/O resources in both the first device and the second device, and wherein at least one of the I/O resources comprises a buffer resource. A data transfer operation may be sent between the first device and the second device by consuming at least some of the I/O resources associated with the I/O tunnel. A plurality of commands or a plurality of responses can be aggregated into a single buffer resource. Upon completion of the data transfer operation, the I/O resources that are consumed are automatically renewed. | 04-14-2011 |
20120030422 | Resilient Mirroring Utilizing Peer-to-Peer Storage - An apparatus and associated method including a first storage device and a second storage device, each coupled to a remote server independently of the other via a network. Resilient mirroring logic is stored in each of the storage devices that establishes a peer-to-peer communication connection with the other storage device in response to receiving a data access command from the remote server. | 02-02-2012 |
20140136776 | RESILIENT MIRRORING - An apparatus and associated method including a first storage device and a second storage device, each coupled to a remote server independently of the other via a network. Resilient mirroring logic is stored in each of the storage devices that establishes a peer-to-peer communication connection with the other storage device in response to receiving a data access command from the remote server. | 05-15-2014 |
Timothy James Elkington, Sourth Perth AU
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20140291259 | SEPARATION METHOD AND APPARATUS - A separation method ( | 10-02-2014 |