Patent application number | Description | Published |
20130054969 | Secured privileged access to an embedded client on a mobile device - Disclosed is an apparatus and method to access privileges of Virtual Mobile Management (VMM) client in mobile device. A disclosed example method contains an assigning embedded stub to raise the access privilege of the tool on a mobile device, the embedded stub is integrated by an operating system of the mobile device with “root” privilege, determining via a secured key exchange algorithm that the VMM client and tools is authorized to be installed on the mobile device then, the VMM client and tools of a mobile device are authorized to access a network interface of the Communication Endpoint Gateway (CEG) server, configuring the embedded stub to install the key exchange procedure for the shared certification between the embedded stub, VMM client and the session mediation server, enabling the embedded stub to communicate through a secure link via VMM client. | 02-28-2013 |
20130055016 | Session recovery during virtual mobile management - Disclosed is a method to enable wireless remote session recovery for a wireless device. Should a wireless device encounter a broken communication link during a virtual mobile management (VMM) operation, a method of automatic session recovery is disclosed which executes from a management console through a communication end-point gateway server in order to reconnect the mobile device. Under control of the session reconnection method, the device client listener and tools of wireless device re-establishes the signal and bearer links with a management console, over the air through the communication end-point gateway server (CEG). The communication utilizing the session recovery algorithm enables the wireless device to receive session information from the communication end-point gateway server, including the respective tools. | 02-28-2013 |
20130064521 | Session recording with event replay in virtual mobile management - Systems and methods for recording and replaying a troubleshooting event between a customer and CARE agent are provided. The method includes configuring a communication component of the remote mobile management systems to enable recording of a media stream associated with entire troubleshooting session; transmitting the media stream over a network based on the configuration of the communication component; receiving the media stream over the network; and replaying the received media stream. As a result, a special mode of Virtual Mobile Management (VMM) tool that allows remote support technicians to record the entire troubleshooting session from the management console is provided by present invention and they can replay the events to help trace the problems encountered by the user on the device. | 03-14-2013 |
20130067542 | Connection authorization with a privileged access - Disclosed is a connection authorization method with an access privilege transferring algorithm for safely transmitting privilege information between virtual mobile management tool and communication endpoint gateway (CEG) server through embedded stub. Secret Shared Key (SSK) information is shared between the embedded stub and communication endpoint gateway server (namely, session mediation server) through VMM (Virtual Mobile Management) client. A stub that generates access privilege information transfers access privilege information to VMM tool. The stub applies a two-way communication channel between the session mediation server and the VMM tool by joining the generated privilege information and the SSK information to each other, thereby generating protected privilege information with which a third party or hacker who does not know the secret information is not capable of interfering. Exploiting the protected privilege information makes it possible to safely connect authorization with access privileges. | 03-14-2013 |
20130260738 | Roaming detection and session recovery during VMM-RC - Apparatus and method may include a control center system operable to enable remote control of wireless handheld devices based upon the establishment of dedicated communication channels with the wireless device and employing communication protocols to facilitate display capture, key and touch input simulation, and collect device parameters to analyze and compare with pre-defined parameters and generate a standards deviation report viewable by an authorized user. | 10-03-2013 |
20130262581 | Session Collaboration - A method of collaborating session management during remote control management with a mobile device which allows a Customer Service Representative to be able to share, transfer, and monitor their remote control sessions amongst other Customer Service Representatives without having to end the existing session. | 10-03-2013 |
20130263287 | Access control list for applications on mobile devices during a remote control session - A method of implementing access restrictions on mobile devices during a remote control session Network based restrictions; User controlled restrictions, or User controlled access list restrictions. A remote support technician connects to a mobile device to perform remote access to the mobile device. As part of the remote control session a policy can be pushed to the device that would have a list of applications that would need to be allowed by the user to be shared with remote technician. Alternatively no policy is pushed and the user must allow remote support technician access. | 10-03-2013 |
20130263288 | Password protect feature for application in mobile device during a remote session - Disclosed is a method of password protection applied to applications on mobile devices during a remote control session. When a mobile device is connected to a remote support technician providing said remote support technician access to the mobile device, when a user highlights a password field the password is contextually hidden on remote support technician's console. A toast message is displayed on the remote access console and the user's mobile device and the remote support technician is denied the ability to edit the user's password field. | 10-03-2013 |
20140089354 | METHOD AND SYSTEM FOR COLLECTION OF DEVICE LOGS DURING A REMOTE CONTROL SESSION - Described herein are a method and system that has the capability to interface with a remote control system and utilize systems within wireless devices to activate a debug logger and view and analyze the collected data logs. A wide range of measurements and analytical with respect to applications, device hardware, device software and network in various simulated and natural environments is obtained, and transmitted to the remote system for analysis and storage. | 03-27-2014 |
20140136667 | VIRTUAL MOBILE MANAGEMENT FOR DEVICE SIMULATION - Described herein is a method and system that provides access to numerous connected devices in a device bank and allows remote interaction and control of aspects of the connected devices using a remote management system. In an embodiment, the method comprises the configuring of one or more connected devices in the device bank to mimic an end user's connected device configuration and environment in order to resolve an issue with the end user's connected device. In other embodiments, the connected devices in the device bank can be used by end users such as developers to test and diagnose new applications and by remote support technicians to train themselves on connected devices. | 05-15-2014 |
20140154648 | KNOWLEDGE BASE IN VIRTUAL MOBILE MANAGEMENT - Described herein is a method and system that provides symptom based and context sensitive knowledgebase management during a remote management session with a connected device. Knowledgebase profiles are generated that are linked to symptoms and device metrics and knowledgebase search rules are set that are linked to the symptoms, and specific device metrics. The knowledgebase management system provides a remote support technician with the support information instantly during a remote management session based on the symptom described by an end user and an assessment of the connected device state in order to aid in the troubleshooting of the issue and assist in the transfer of the knowledge. | 06-05-2014 |
20140235203 | MULTIPLE-PERSONA ON MOBILE DEVICES - Disclosed is a system and method of allowing multiple customer support organizations to establish virtual mobile management sessions with a mobile device using a multi-persona client on the mobile device that does not have to reconfigured for each of the multiple customer support organizations. | 08-21-2014 |
20140282046 | DASHBOARD NOTIFICATIONS ON MANAGEMENT CONSOLE DURING A REMOTE CONTROL SESSION - Disclosed is a web-based dashboard notification application for real-time presentation and remote management of mobile devices connected to a management console. A method for providing dashboard notifications during a remote control session includes establishing a remote control session between a management console and a mobile device. The management console requests device information and sends the device information to a dashboard execution service. A dashboard model is requested based on the device information, where the dashboard model is a set of workflows. A set of workflows is executed on the device information to verify the device information against predetermined values. The output data model is bound to a view to create a dashboard notification, which is displayed on the management console. The dashboard notification is a visual representation of a health of the mobile device. | 09-18-2014 |