Patent application number | Description | Published |
20140115147 | ADJUSTING QUALITY OF SERVICE IN A CLOUD ENVIRONMENT BASED ON APPLICATION USAGE - Providing a cloud-based service to an endpoint device includes providing the cloud-based service to the endpoint device in accordance with a default Quality of Service, learning an importance of the cloud-based service to a user of the endpoint device, and automatically adjusting the providing of the cloud-based service to the endpoint device in response to the importance, wherein the adjusting results in the cloud-based service being provided to the endpoint device in accordance with a Quality of Service other than the default Quality of Service for at least a temporary period of time. The importance may be inferred from how quickly the user of the endpoint device consumes data provided by the cloud-based service. Alternatively, the importance may be a relative importance of the cloud-based service to the user, as compared to other users of the cloud-based service. | 04-24-2014 |
20140122707 | ADJUSTING QUALITY OF SERVICE IN A CLOUD ENVIRONMENT BASED ON APPLICATION USAGE - A system for providing a cloud-based service to an endpoint device includes a resources that provide the service to the device in accordance with a default Quality of Service (QoS) and a processor that monitors usage of the service on the device and automatically adjusts the service on the device in response to the usage, so that the service is provided to the device in accordance with a QoS other than the default QoS at least temporarily. A system for providing a cloud-based service includes an endpoint device that monitors usage of the service on the device and a server that provides the service to the device in accordance with a default QoS and automatically adjusts the service on the device in response to the usage so that the service is provided to the device in accordance with a QoS other than the default QoS at least temporarily. | 05-01-2014 |
20140337076 | MANAGING SUPPORT TEAM INQUIRIES - A method for resolving a query received by a support team comprising a plurality of members includes inferring current activities in which the plurality of members are involved and forwarding the query to a subset of the plurality of members based on how assignment of the query is expected to affect the current activities of the subset of the plurality of members. | 11-13-2014 |
20140358609 | DISCOVERING TASK DEPENDENCIES FOR INCIDENT MANAGEMENT - A method for resolving incidents occurring in managed infrastructure includes generating a first ticket indicating an occurrence of a first incident in the managed infrastructure, wherein the first ticket has been assigned to an analyst for resolution, generating a second ticket indicating an occurrence of a second incident in the managed infrastructure, wherein the second ticket has been assigned to an analyst for resolution, obtaining a component dependency graph that infers dependencies between a plurality of components of the managed infrastructure, and inferring a dependency graph from the component dependency graph, wherein the ticket dependency graph indicates a dependency between the first ticket and the second ticket. | 12-04-2014 |
20140358610 | DISCOVERING TASK DEPENDENCIES FOR INCIDENT MANAGEMENT - Resolving incidents occurring in managed infrastructure includes generating a first ticket indicating an occurrence of a first incident in the managed infrastructure, wherein the first ticket has been assigned to an analyst for resolution, generating a second ticket indicating an occurrence of a second incident in the managed infrastructure, wherein the second ticket has been assigned to an analyst for resolution, obtaining a component dependency graph that infers dependencies between a plurality of components of the managed infrastructure, and inferring a dependency graph from the component dependency graph, wherein the ticket dependency graph indicates a dependency between the first ticket and the second ticket. | 12-04-2014 |