Patent application number | Description | Published |
20080313115 | Behavioral Profiling Using a Behavioral WEB Graph and Use of the Behavioral WEB Graph in Prediction - A method for predicting demographic phenomena has steps for (a) determining behavioral characteristics of a specific population group related by one or more of interest or behavior; (b) creating one or more browsing software agents incorporating behavioral characteristics from step (a) and enabled to browse a network graph; (c) executing the software agents against the network graph, and noting resulting network phenomena; (d) monitoring the network graph in absence of execution of the software agents; and (e) in the event of reappearance of phenomena from step (c), concluding that real persons of the specific population group are active in producing the network phenomena. | 12-18-2008 |
20080313117 | Methods and Systems for Creating a Behavioral WEB Graph - A method for creating a behavioral network graph has steps for (a) establishing a static network graph with intersections representing connectivity between nodes in a network; (b) determining behavioral characteristics of a person or group of persons in navigating the static network graph; (c) creating software agents mimicking the navigation behavior determined in step (b); (d) executing the software agents against the static graph established in step (a); (e) recording the navigation activity of the software agents; and (f) using the recorded navigation activity as a component in creating a behavioral web graph. | 12-18-2008 |
20080313123 | Using a Browser Plug-In to Implement a Behavioral Web Graph - A method for creating a behavioral network graph has steps for (a) creating a program for tracking and reporting network navigation activity; (b) installing the program on a plurality of network-capable appliances operated by a plurality of persons; (c) tracking the network navigation activity of the persons operating the appliances; (d) recording a collecting data concerning the network navigation activity; and (e) using the collected data to formulate a behavioral network graph. | 12-18-2008 |
20080313125 | Paths and Distance in the Web Using a Behavioral Web Graph - A method for determining distance between two nodes in a network has steps for (a) creating a map of nodes in the network, the map having points representing pairs of nodes; (b) determining a probability at individual points that an entity connected to one of the nodes of the pair associated with the point will next connect to the other node associated with the point; (c) selecting a first and second node in the network for determining a distance; and (d) beginning with one of the two nodes selected, using the map with probabilities, determining the path of highest probability from the first node to the second node, regardless of the number of jumps required in the path, as the distance between the first and the second node. | 12-18-2008 |
20080313137 | Behavioral WEB Graph - A map representing relationships between network nodes is provided, comprising a matrix of points in the map, each point representing a pair of different nodes or collections of nodes coupled to the network, and a value associated with each point, the value indicating a probability that a user connected at one of the nodes or collection of nodes associated with the point will next connect to the other node or collection of nodes associated with the point. | 12-18-2008 |
20080313171 | Cluster-Based Ranking with a Behavioral Web Graph - A computer implemented method for returning relevant nodes in a network search has steps for (a) creating a behavioral network graph having points relating pairs of network nodes with values at the points indicating probability that a user connected at one node of the pair will transition next to the other node of the pair; (b) determining node clusters based on relatively high probability of transition between nodes in the cluster; (c) entering search criteria for finding nodes, and noting and returning nodes that satisfy the search criteria; and (d) returning in addition nodes in one or more clusters associated with one or more nodes that satisfy the search criteria. | 12-18-2008 |
20080313247 | Page Ranking Based on a Behavioral WEB Graph - A computer implemented method for scoring a first network node comprising data accessible to a user when connected to the network has steps of (a) determining at least an approximate probability for the first network node that a user not connected to the node will connect to the first node before connecting to any other node; and (b) assigning a score to the node based at least in part on the determined probability. | 12-18-2008 |
20090168977 | Apparatus and Methods Incorporating Presence Dynamics - A method for enhancing connect probability in outbound calling comprises steps of (a) collecting presence data related to web activity over time for a plurality of persons and storing the presence data for each person associated with at least one contact address for the person; (b) selecting a person or address for an outbound call; and (c) consulting the stored presence data, and upon finding presence data associated with the person or address selected, considering the presence data in making the call. | 07-02-2009 |
20090171668 | Recursive Adaptive Interaction Management System - A management system for guiding an agent in a media-specific dialogue has a conversion engine for instantiating ongoing dialogue as machine-readable text, if the dialogue is in voice media, a context analysis engine for determining facts from the text, a rules engine for asserting rules based on fact input, and a presentation engine for presenting information to the agent to guide the agent in the dialogue. The context analysis engine passes determined facts to the rules engine, which selects and asserts to the presentation engine rules based on the facts, and the presentation engine provides periodically updated guidance to the agent based on the rules asserted. | 07-02-2009 |
20090171729 | Method for Assembling a Business Process and for Orchestrating the Process Based on Process Beneficiary Information - A system for assembling a business process or a portion thereof includes a rules base containing executable rules and defined business process elements, a workflow orchestration engine, and at least one interface available to a process beneficiary. Information known about and or provided by a process beneficiary interacting with the at least one interface is used to execute one or more of the rules causing assembly of a new business process or a portion thereof according to workflow orchestration rules the new or modified process directing servicing of the process beneficiary accordingly. | 07-02-2009 |
20090171749 | Method for Dynamic Advertisement Placement Based on Consumer and Response Capability Statistics - A network-based processing server for processing statistics and serving advertisements includes a first network interface to a first stat server for receiving consumer statistics, a second network interface to a second stat server for receiving response capability statistics, and a dedicated input/output port connecting the processing server to a broadcast network. The processing server selects and serves advertisements over the broadcast network to consumers positioned to receive the advertisements based on the processing of consumer statistics and advertisement response capability statistics against at least one rule. | 07-02-2009 |
20090171752 | Method for Predictive Routing of Incoming Transactions Within a Communication Center According to Potential Profit Analysis - A transaction routing method in a contact center has steps for (a) identifying an initiator of a received transaction; (b) gathering information about the initiator of the transaction; (c) determining agents available to receive and service the transaction, and gathering information about the agents; (d) using the gathered information, determining a product or promotion; (e) forming combinations among the available agents, the initiator, and the products; (f) determining potential profit contribution or probability for individual ones of the combinations formed in step (e); and (g) selecting an agent to service the transaction based on the potential profitability determined in step (f). | 07-02-2009 |
20090171969 | Federated Uptake Throttling - In a first enterprise joined in a distributed, federated network of second enterprises, a system is provided for managing data flow between enterprises, the system including a data management server in the first enterprise having access to sets of rules for managing data flow to and from the first enterprise, a first data interface in the first enterprise dedicated to data transfer to a paired second dedicated data interface at a neighboring second enterprise in the federation, wherein the first data interface manages data sent to the second interface and/or data incoming from the second interface according to the sets of rules for managing data flow. | 07-02-2009 |
20090172025 | Federated Access - A federation system operating in a first enterprise includes a configuration server and a database for creating and storing federation configuration data and a federation registrar having an interface for dealing with a second enterprise seeking to federate. In the system the second enterprise connects to the federation registrar, negotiation takes place concerning details of federation, agreement is reached, configuration is stored in the configuration database, and the second enterprise is then coupled to the first enterprise through a pair of federation proxy interfaces, one at the first enterprise and one at the second enterprise, the proxy interfaces configured by details of the federation. | 07-02-2009 |
20090234700 | Systems and Methods for Electronic Interaction with Customers in a Retail Establishment - A service includes a server executing software from a digital memory media, information stored in a data repository and accessible to the server regarding products offered for sale at least one physical retail establishment, and a mobile communication appliance carried and utilized by a customer within the premises of the physical retail establishment and coupled to the server for communication. Information services regarding products displayed for sale are provided to the customer through the appliance within the physical retail establishment. | 09-17-2009 |
20100165887 | Trust conferencing apparatus and methods in digital communication - A conferencing application executing on a computerized appliance from a machine-readable medium, the computerized appliance coupled to one or more networks is provided, the application including functionality for responding to requests to join a conference, and for enabling requesters as participants, functionality for receiving and rendering text, voice or video data from each registered participant as text, voice or video data to be transmitted to individual ones of other participants, functionality for controlling which received text, voice or video data is transmitted to which participants, and functionality for receiving and executing instructions from a trust authority. | 07-01-2010 |
20100169265 | Scoring Persons and Files for Trust in Digital Communication - A method, using trust software executing from a machine-readable medium on a computerized appliance operating as a trust authority, to assign to a person, a file, or an enterprise an indication of trustworthiness, includes steps of (a) assembling information concerning the person, file, or enterprise; (b) applying trust logic to the information assembled for individual ones of the persons, files or enterprises to assign a trust score; and (c) storing the score associated with at least an identity of the person, file or enterprise. | 07-01-2010 |
20100169430 | Trust -Interactive Communication Applications - A communication software module executing on a computerized appliance from a machine-readable medium includes functionality enabling a user to direct a communication event to a particular destination by an address of the destination, functionality for transmitting the destination address to a remote trust authority, functionality for initiating the communication event, and functionality for receiving trust information from the remote trust authority, the trust information associated with an enterprise or a person associated with the destination address. Various communication modules are provided, such as email clients, instant messaging systems, chat systems, and voice communication systems. | 07-01-2010 |
20100169499 | Trust in Physical Networks - A trust network has at least one transmission medium supporting transmission of data, wherein data transmitted is in at least some instances transmitted in discrete portions, two or more nodes terminating discrete legs in the transmission medium, and trust software executing from a machine-readable medium by a processor on one or more of the two or more nodes. The one or more nodes executing trust software apply trust logic to transmission of the discrete data portions. | 07-01-2010 |
20100169641 | Trust Authority Supporting Digital Communication - A trust authority includes a network connected server executing trust service software stored in a machine-readable medium, one or more network ports for communicating on the network, and a data repository coupled to the server, the repository storing indications of trustworthiness for one or both of enterprises and agents of enterprises. Queries from remote entities, the queries pertaining to one or both of enterprises and agents, are received at the server, and the trust service software, in response to the queries, provides to the remote entities providing the queries indications of trustworthiness for the one or both of enterprises and agents. | 07-01-2010 |
20110167052 | SYSTEMS AND METHODS FOR COMPOUND SEARCHING - An apparatus includes at least one computing device configured to send a search query to at least one network server; receive questions from the at least one network server based on the search query; send responses to the at least one network server based on the questions; and receive a search result from the at least one network server based on the responses. The at least one computing device is further configured to send the search query and/or receive the search result via a cellular telephone network, a wireless fidelity network, and/or a digital subscriber line network. A system includes at least one server configured to receive a search query from a computing device; send questions to the computing device based on the search query; receive information from the computing device based on the questions; and send a search result to the computing device based on the information. | 07-07-2011 |
20130022179 | Method for Assembling a Business Process and for Orchestrating the Process Based on Process Beneficiary Information - A system for assembling a business process or a portion thereof includes a rules base containing executable rules and defined business process elements, a workflow orchestration engine, and at least one interface available to a process beneficiary. Information known about and or provided by a process beneficiary interacting with the at least one interface is used to execute one or more of the rules causing assembly of a new business process or a portion thereof according to workflow orchestration rules the new or modified process directing servicing of the process beneficiary accordingly. | 01-24-2013 |
20130145432 | TRUST CONFERENCING APPARATUS AND METHODS IN DIGITAL COMMUNICATION - A conferencing application executing on a computerized appliance from a machine-readable medium, the computerized appliance coupled to one or more networks is provided, the application including functionality for responding to requests to join a conference, and for enabling requesters as participants, functionality for receiving and rendering text, voice or video data from each registered participant as text, voice or video data to be transmitted to individual ones of other participants, functionality for controlling which received text, voice or video data is transmitted to which participants, and functionality for receiving and executing instructions from a trust authority. | 06-06-2013 |
20140173078 | DISTRIBUTED CONSTRAINT-BASED OPTIMIZED ROUTING OF INTERACTIONS - A system for optimized and distributed routing of interactions, comprising a plurality of media servers operating adapted to handle interactions of one or more specific media types, a statistics server, a routing database, and a routing server. Upon receiving or initiating an interaction of a specific media type, a first media server from the media servers sends a route request message comprising at least an interaction identifier and a collection of interaction-specific data to the routing server, the statistics server receives event notifications from the media servers and computes one or more statistics, and the routing server executes, using statistical data from the statistics server and data from the routing database, a routing script comprising a constraint-based optimization process in response to the route request message and sends a response to the first media server directing it to route the interaction to a specific target resource. | 06-19-2014 |
20140379416 | FEDERATED UPTAKE THROTTLING - In a first enterprise joined in a distributed, federated network of second enterprises, a system is provided for managing data flow between enterprises, the system including a data management server in the first enterprise having access to sets of rules for managing data flow to and from the first enterprise, a first data interface in the first enterprise dedicated to data transfer to a paired second dedicated data interface at a neighboring second enterprise in the federation, wherein the first data interface manages data sent to the second interface and/or data incoming from the second interface according to the sets of rules for managing data flow. | 12-25-2014 |