| Class / Patent application number | Description | Number of patent applications / Date published |
|---|
| 714400400 | Remote repair | 7 |
| 20110107137 | System and method for providing automated support to electronic devices - A system and method for providing automated support services includes at least one electronic device that experiences an error condition. An error notification regarding the error condition is then provided to a support server. The support server assigns an error identifier to the error condition, and provides the error identifier to the electronic device. The support server also creates a solution map that associates the error identifier with a solution identifier corresponding to an effective solution for the detected error condition. A solution database is implemented to store the solution to the error condition. A solution manager of the electronic device may then utilize the error identifier to automatically identify, download, and install the solution from the solution database to thereby remedy the error condition. | 05-05-2011 |
| 20120017112 | System and method for provisioning and running a cross-cloud test grid - An automated method for provisioning a grid used to run a load test on a target website includes sending one or more requests in a multi-threaded manner to at least one cloud provider, the one or more requests for an allocation of N load server instances and M result server instances which comprise the grid. Requests received back from the cloud provider are also handled in a multi-threaded manner; any errors occurring during the allocation being corrected automatically. The N load server instances and the M result server instances are then verified to be operational and correctly running software deployed to provide defined test services. Errors identified during the verification are automatically corrected either by attempting to restart a failed instance or allocating a different instance. | 01-19-2012 |
| 20130238925 | REMOTE COMPUTER DIAGNOSTIC SYSTEM AND METHOD - The system enables a call center to manage requests from remote computing clients for service. The system provides a number of software tools that allow technicians to perform routine maintenance and correct problems remotely. At the front-end, the system enables requests to be submitted by customers via various mediums, accesses a calendar to determine technician availability, determines the urgency of the request, and schedules an appropriate technician to address the reported problem. The system further includes tools that enable a technician to access a remote computing client to perform a number computer maintenance and diagnostics. Other tools enable the technician to correct problems that are detected through diagnostics. Calls to the call center are recorded and maintained in order to track pending issues and identify potential areas of improvement. | 09-12-2013 |
| 20130254587 | LPAR CREATION AND REPAIR FOR AUTOMATED ERROR RECOVERY - Various embodiments for automated error recovery in a computing storage environment by a processor device are provided. In one embodiment, if a failure is caused by an operation of a hardware management console (HMC) and a malfunction of a current network connection, a cleanup operation is performed on at least a portion of a current HMC configuration, an alternative network connection to the current network connection is made, and a retry operation is performed. | 09-26-2013 |
| 20130339782 | REMOTE ACCESS DIAGNOSTIC MECHANISM FOR COMMUNICATION - A method for diagnosing and correcting errors at a data processing system is disclosed includes detecting at a first device of the system, such as a network interface device, an error at a second device of the system, such as a data processor. In response to detecting the error, the first device communicates a help request via a network. In response to the help request, the first device receives diagnostic and error correction routines from a remote system. The first device executes the routines and provides information to the remote system to diagnose and correct errors at the second device. | 12-19-2013 |
| 20140189419 | METHOD AND APPARATUS FOR PROVIDING COMPUTING RESOURCES - Embodiments of the present invention relate to a method and apparatus for providing computing resources to a user. In one embodiment of the present invention, there is provided a method for providing computing resources to a user, comprising: in response to a request from the user, looking up in a profile repository a profile corresponding to the user's domain information; requesting at least one computing resource associated with the profile; integrating the at least one computing resource into a virtual datacenter; and providing the virtual datacenter to the user; wherein the at least one computing resource is physically deployed in a distributed manner. In one embodiment of the present invention, there is provided an apparatus for providing computing resources to a user. | 07-03-2014 |
| 20160124821 | GENERATION OF INSTRUCTIONS FOR REPAIRING AN ELECTROMECHANICAL SYSTEM - The invention provides for an electromechanical system comprising a machine. The machine comprises at least one mechanical component and at least one electrical sensor for acquiring measurement data. The system further comprises a data logger computer system for logging the measurement data and error reports as historical data, wherein the error reports are descriptive of one or more failure modes of the at least one mechanical component, wherein the error reports are further descriptive of repair actions taken to repair the one or more failure modes. The system further comprises a machine monitor comprising a repair solution engine, wherein the machine monitor comprises a memory containing processor instructions that implement the repair solution engine, wherein the machine monitor comprises a processor for executing the processor instructions. The system further comprises a data transfer system for transferring the data from the machine to the machine monitor. The system further comprises a client computer system. Execution of the processor instructions cause the processor to: receive the measurement data from the data transfer system; receive the historical data from the data logger computer system; search the historical data to determine a current failure mode and a selected repair action, wherein the current failure mode is selected from the one or more failure modes of the historical data, wherein the selected repair action is selected from the repair actions; generate repair instructions using the selected repair action; and transfer the repair instructions of the selected repair entry to the client computer system. | 05-05-2016 |
