| Entries |
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| 20100049663 | SERVICE FOR PROVIDING ITEM RECOMMENDATIONS - A service is disclosed for enabling web sites and other entities to provide item recommendations and other behavior-based content to end users. The service can be implemented as a web service that is remotely accessible over the Internet. Web sites use the web service's interface to report events descriptive of item-related actions performed by end users (e.g., item views, item purchases, searches for items, etc.). The web service analyzes the reported event data on an aggregated basis to detect various types of associations between particular items, and stores resulting datasets that map items to associated items. The web service's interface also provides various API calls for enabling the web sites to request item recommendations and other behavior-based content, including but not limited to personalized recommendations that are based on the event history of the target user. | 02-25-2010 |
| 20100100498 | METHOD AND APPARATUS FOR EVALUATING NETWORK OPERATION COSTS - A method and apparatus for calculating a cost index in a communication network are described. In one embodiment, a plurality of cost factors associated with a first network operation mode is obtained. A plurality of second cost factors associated with a second network operation mode is subsequently obtained. A first cost index is then determined based on the plurality of cost factors associated with the first network operation mode. Likewise, a second cost index is determined based on the plurality of cost factors associated with the second network operation mode. Afterwards, the first cost index is compared to the second cost index to determine whether a recommendation for an implementation of the second operation mode is warranted. | 04-22-2010 |
| 20100114791 | Automated Interview Systems and Methods - Automated interview systems and methods are disclosed. An exemplary method comprises selectively presenting interview questions based on user input to at least one interviewee identified by a user, and receiving answers from the at least one interviewee in response to presenting the interview questions. The method further comprises compiling the interview questions and received answers as a recorded interview to assist the user to build online references for the user's products or services. | 05-06-2010 |
| 20100121773 | SYSTEM AND METHOD FOR ENTERPRISE PRIVACY INFORMATION COMPLIANCE - A system and method for enterprise privacy information compliance (EPIC), configured to scan and interrogate a site for privacy compliance based on one or more privacy standards. The method includes identifying at least one website associated with a URL and determining whether the at least one website is compliant with one or more privacy requirements. The method also includes generating a report indicating which of the one or more privacy requirements are met and which of the one or more privacy requirements are unmet. | 05-13-2010 |
| 20100121774 | System for Tracking the Successful Recommendation of a Good or Service - A system for tracking the successful recommendation of a good or service ( | 05-13-2010 |
| 20100121775 | DISPLAY OF ANOMYMOUS PURCHASE INFORMATION OVER THE INTERNET - The invention is characterized as a data processing architecture and method for multi-stage processing of buyers' purchase information documents where information of actual purchases are delivered to a server on the Internet and users of the system are able to view aggregated information of actual purchases, purchase dates, and store locations of anonymous buyers | 05-13-2010 |
| 20100121776 | PERFORMANCE MONITORING SYSTEM - A method of evaluating performance data assigns a weight to each of a plurality of key performance indicators (“KPIs”). Each KPI having an associated bin and corresponding to a portion of a bin score. A weight is assigned to each bin, and each bin corresponds to a scorecard and corresponds to a predefined portion of an overall score. Received performance data is compared to each KPI in at least one selected bin to determine a score for each KPI in the at least one selected bin. An overall score is dynamically calculated on a server in response to the at least one selected bin, in response to the assigned weight of the at least one selected bin and the assigned weights of its corresponding KPIs, and in response to the scores for the selection of KPIs. A scorecard including at least the overall score is transmitted to a user. | 05-13-2010 |
| 20100121777 | METHOD, MEDIUM AND SYSTEM FOR DETERMINING WHETHER A TARGET ITEM IS RELATED TO A CANDIDATE AFFINITY ITEM - Recommendations for purchase are made based on customer behavior across multiple sessions. Correlations used for recommendations include: buy-to-buy (cross-session), view-to-view (same-session), view-to-buy (same-session), and abandon-to-buy (same-session) actions. A preview display allows a merchant to adjust recommendation algorithm weightings to achieve a desired result. A closed-loop system is provided with real-time feedback. The recommendations can be based on various segments of other users, including users of the same search engine. | 05-13-2010 |
| 20100125531 | SYSTEM AND METHOD FOR THE AUTOMATED FILTERING OF REVIEWS FOR MARKETABILITY - A method for generating marketing materials using filtered reviews including the step of receiving a set of reviews for a business and filtering the reviews into a set of reviews containing a quantitative rating and a set of reviews without such a rating. The method further includes determining a set of reviews containing quantitative ratings that exceed a quantitative threshold. The method further semantically filters these reviews along with the set of reviews without a quantitative rating to generate a set of reviews that exceed a semantic threshold of satisfaction for the business. The method then ranks these reviews based on quantitative rating, and further ranks the reviews based on semantic analysis. Reviews include professional reviews, user-generated reviews, aggregate ratings, commentary, rankings, etc. Marketing materials include print advertisements, online advertisements, brochures, pamphlets, websites, flyers, videos, etc. | 05-20-2010 |
| 20100153292 | Making Friend and Location Recommendations Based on Location Similarities - Method for making a recommendation to a first user in a computing network, including calculating one or more similarity scores between the first user and one or more remaining users in the network, identifying a portion of the remaining users having a highest similarity scores, identifying one or more locations visited by the portion of the remaining users but not by the first user, determining an interest level of the first user in each location, ranking the locations based on the interest levels, and displaying the locations based on the ranking as a first recommendation. | 06-17-2010 |
| 20100153293 | CONSTRUCTION PROJECT PREQUALIFICATION - A networked computer system for facilitating the prequalification approval of construction industry organization to bid on constructions projects posted by a reviewing organization. The system electronically receives business information from a submitting organization. After receiving a request for a prequalification application from a reviewing organization, the system generates a prequalification application in the format specified by the reviewing organization using the business information previously provided by the submitting organization. The system then routes individual data items in the application to one or more participants associated with the reviewing organization. The system receives approval of the individual data items before receiving final approval of the application. If the application is approved, the submitting organization is able to submit bids to the reviewing organization for construction projects posted by the reviewing organization. | 06-17-2010 |
| 20100161506 | MOBILE DEVICE AND METHOD FOR PROVIDING LOGGING AND REPORTING OF USER-DEVICE INTERACTION - An apparatus and method of conducting a study involving user interaction with mobile devices includes installing an application program executable by a processor for performing steps of the method on a mobile device, collecting and logging data pertaining to the mobile device, querying the user in response to a trigger event of the mobile device to which the logged data pertains, and collecting and logging feedback from the user, via user interaction with the mobile device, in response to the query. | 06-24-2010 |
| 20100161507 | GPS RATING SYSTEM - A system for using GPS or location-aware devices to solicit and collect rating information of businesses of interest. Businesses of interest include, but are not limited to, restaurants, gas station, bars, hotels, and motels. The user or consumer uses the GPS or location-aware device to rate the business, or its components, after having visited the business. The rating is a discrete number or letter grade. Alternatively, the user could provide open-ended feedback, which could be at the user's discretion. The device may be a handheld device with GPS capabilities, such as a personal digital assistant (PDA), cell phone, Smart phone, or the like. The device also may be a device used in a motor vehicle. | 06-24-2010 |
| 20100185552 | PROVIDING GPS-BASED LOCATION AND TIME INFORMATION - Methods and apparatus, including computer program products, implementing and using techniques for providing data pertaining to a one or more users' visits to an establishment. A location of one or more global positioning system devices is determined. Each global positioning system device is associated with a user of the device. One or more establishments situated at each determined location are identified. One or more of a time of day and a duration of the user's visit to the establishment is determined. One or more of the location, the time of day and the duration of the user's visit are recorded in a database. | 07-22-2010 |
| 20100191664 | System and Method for Facilitating Bilateral and Multilateral Decision-Making - Techniques for facilitating evaluation, in connection with the procurement or delivery of products or services, in a context of at least one of (i) a financial transaction and (ii) operation of an enterprise, are disclosed. The techniques involve retrieving party and counterparty preference data from digital storage media; performing multilateral analyses of the combined preference data by computing a closeness-of-fit value; and delivering a list matching the at least one party and the at least one counterparty using the computed closeness-of-fit values. | 07-29-2010 |
| 20100228680 | DETERMINING RELATIVE PERFORMANCE - A method and system for evaluating a public sector organization includes identifying at least one outcome measure and at least one cost-effectiveness measure for a public sector organization; obtaining measurements associated with the measure; and determining a relative public performance measure of the public sector organization based on the measurements. | 09-09-2010 |
| 20100235295 | IDENTIFYING ONE OR MORE HEALTHCARE PROVIDERS - Users may be interested in identifying healthcare providers consistent with their needs. Systems and methods for identifying and presenting one or more healthcare providers to a user are disclosed. Various different metrics may be used to calculate the relative appropriateness of healthcare providers for a user. In order to identify healthcare providers that are particularly appropriate for a user, the metrics used to calculate the relative appropriateness of a healthcare provider may be customizable on a per user basis. | 09-16-2010 |
| 20100250462 | AltUse Rating Application - The present invention relates to the field of rating and evaluating user-generated content on an Internet site. More particularly, the invention relates to a method and system of rating how well product alternative uses work based on user feedback. | 09-30-2010 |
| 20100250463 | INFORMATION-DELIVERY SYSTEM AND METHOD AND APPLICATIONS EMPLOYING SAME - In one embodiment, an information-delivery system includes a first mechanism for identifying an entity for which to gather information and providing identity information in response thereto. A second mechanism employs the identity information to retrieve rating information pertaining to the entity, wherein the scoring information includes quantified information pertaining to one or more measures of performance, and the user's ethical preferences. The rating information includes environmental information, health information, and/or social information. The rating information further includes components that are each associated with a user-configurable weight. The second mechanism includes plural data sources, wherein each data source is associated with a user-configurable data-source weight. This allows a user to scan a product, receive information on its social, environmental, and health performance, all screened through the user's personal preferences. | 09-30-2010 |
| 20100262556 | INTELLIGENT PERFORMANCE-BASED PRODUCT RECOMMENDATION - Systems and methods of utilizing communications networks and multivariate analysis to predict or recommend optimal products from a predefined population of commercially available products are disclosed. The recommendations are based on intelligence contained in processing elements and subjective and/or objective product information received from consumers or input to the systems as part of their initial setup. The output of the systems comprise sets of products that they predict the consumer will prefer and/or perform well for the problem or concern identified by the consumer. The performance and preference predictions are a function of consumer problems and product responsiveness patterns. Objective product information is generally obtained with diagnostic instruments. Data measured with the diagnostic instruments may be communicated to the data processing portions of the invention via the Internet. The outputs of the data processing portion of the system may be presented to consumers via the Internet as well. | 10-14-2010 |
| 20100268660 | SYSTEMS AND METHODS FOR VERIFYING AND RATING MORTGAGE FINANCIAL COMPANIES - System and method for providing mortgage financial company ratings and verifications. A networked-based service provides a user with a lender report summarizing the mortgage loan data of the lender. Key lender loan data is gathered, analyzed, and formatted in an easy to read rating and report of an analyzed lender, thus verifying lender reliability. | 10-21-2010 |
| 20100268661 | Recommendation Systems - This invention deals with recommendation systems. The first embodiment is an off-the-shelf recommendation system is described, where it is easy to integrate with the website database and uses a web service for recommendations, as well as easy to integrate with email. The system receives client ID, item ID and user ID, and returns recommended item IDs. The recommendations include similar items, related items, related users, items likely to be acted upon by a given user (labeled likely items), and users likely to act upon an item (labeled likely users). The recommendations include categorical training, where recommended items are based upon similar categories, where the category types include as product type and brand. The recommendations include similar-to-related training, where similar items are used to find related items. These two intelligent methods work for items with no, few or numerous actions. | 10-21-2010 |
| 20100299279 | SCORECARD REPORTING SYSTEM - A data processing system generates a scorecard analysis that displays multiple scorecard windows, each directed to a specific different perspective on a particular business function. Each perspective may have at least one corresponding objective, and each objective may have at least one corresponding key performance indicator. Each scorecard may include drill down capability from a top level analysis to more detailed information on a perspective, objective, or key performance indicator. | 11-25-2010 |
| 20100306123 | INFORMATION RETRIEVAL METHOD, USER COMMENT PROCESSING METHOD, AND SYSTEMS THEREOF - A user comment processing method and system and an information retrieval method and system. The user comment processing method includes the steps of: receiving objective data of a feature of a product or service and user comments on the product or service; identifying user comments associated with the feature of the product or service from the user comments on the product or service; identifying the opinion facet in the user comments associated with the feature of the product or service; establishing association-relationship between the opinion facet and the objective data of the corresponding feature of the product or service, and calculating an occurrence frequency of the opinion facet associated with the objective data; and creating an association rule of the opinion facet and the objective data according to the association-relationship and the occurrence frequency of the opinion facet associated with the objective data. | 12-02-2010 |
| 20100306124 | SYSTEM FOR DETERMINING HIGH QUALITY MUSICAL RECORDINGS - A system for determining high quality musical recordings comprises a server computer which communicates with a plurality of client devices configured to execute internet radio client software which plays musical recordings. The server computer includes a registration unit for registering users; an input unit for registering, for each user, and for each musical recording of a selected group of musical recordings, a user's opinion of the musical recording. It also includes a combining unit configured to combine a user's registered opinion of each of the musical recordings with the registered opinions of other users, an input valuation unit configured to assign a valuation to the registered opinions on the basis of data from the combining unit, and a reward unit for providing a reward to one or more users on the basis of a valuation provided by the input valuation unit. | 12-02-2010 |
| 20100332408 | Method and System for High Performance Model-Based Personalization - The present invention relates to a method and system for generating client preference recommendations in a high performance computing regime. Accordingly, one embodiment of the present invention comprises: providing a sparse ratings matrix, forming a plurality of data structures representing the sparse ratings matrix, forming a runtime recommendation model from the plurality of data structures, determining a recommendation from the runtime recommendation model in response to a request from a user, and providing the recommendation to the user. | 12-30-2010 |
| 20110010307 | METHOD AND SYSTEM FOR RECOMMENDING ARTICLES AND PRODUCTS - In a data processing system, a method of recommending articles and products to a user is disclosed. The method creates a frequency vector in relation to the content of an article, frequency vectors in relation each of one or more products from intermediate data. The method compares the vectors to determine a content similarity measure, and provides as output a list of one or more products having the highest content similarity measures. The method may also determine a correlation measure. An electronic data processing system for recommending articles and products to a user is also disclosed. The system includes modules to receive article information and product information, a correlation module to determine a content similarity measure between the article and each of the products and, a multiplexer module for providing a list comprising the article and the products associated having the highest content similarity measure. | 01-13-2011 |
| 20110010308 | MANAGING DEMOGRAPHIC-BASED CUSTOMER RATINGS - Embodiments are directed to implementing demographic-based user ratings and to aggregating and displaying anonymous user comments. A computer system receives user demographics from multiple different resource users. The computer system receives resource ratings from the resource users, where the resource ratings indicate a level of satisfaction with the resource. The computer system receives a request from a requesting user for a rating of the resource, where the request includes various demographics of the requesting user. The computer system also determines which of the resource users has demographics that optimally match the demographics of the requesting user and present the rating from the resource user determined to optimally match the demographics of the requesting user. | 01-13-2011 |
| 20110022537 | COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR MEASURING AND REPORTING BUSINESS INTELLIGENCE BASED ON COMMENTS COLLECTED FROM WEB PAGE USERS USING SOFTWARE ASSOCIATED WITH ACCESSED WEB PAGES - According to one embodiment, a computer-implemented method for measuring and reporting business intelligence based on comments collected from web page users using software associated with accessed web pages includes: using a computer system, accessing a plurality of user comments collected from users of one or more web pages using feedback collection software that provides users who access a particular web page a viewable element through which to provide their comments regarding one or more aspects of a business associated with the particular web page; using a computer system, associating each of the plurality of collected user comments with one or more of a plurality of predefined business-related categories; and using a computer system, generating a report identifying, for each of the plurality of predefined business-related categories, one or more quantitative values derived from the collected user comments associated with that business-related category. | 01-27-2011 |
| 20110035329 | Search Methods and Systems Utilizing Social Graphs as Filters - A search method and system that accesses a preference data base established by users of the system. The users may not be required to rate businesses they enter into the data base. The entry of the business into the data base constitutes an endorsement of (a “vote” for) the business. A searching party may establish a social filter to narrow the focus of searches performed. | 02-10-2011 |
| 20110055104 | SYSTEMS AND METHODS FOR DETECTING UNFAIR MANIPULATIONS OF ON-LINE REPUTATION SYSTEMS - A method is disclosed for detecting unfair ratings in rating data over a period of time in connection with an on-line rating system. The method includes the steps of: detecting changes in an arrival rate of ratings in the rating data over the period of time and providing arrival rate change data; detecting changes in a model of the rating data over the period of time such that changes in the model are represented as model errors and providing model error data; detecting changes in a histogram of the rating data over the period of time and providing histogram detection data; detecting changes in a mean of the rating data over the period of time and providing mean change detection data; and processing the arrival rate change data, the model error data, the histogram detection data, and the mean change detection data to identify unfair ratings in the rating data. | 03-03-2011 |
| 20110087613 | System and Method for Evaluating Supplier Quality - Supplier evaluation system for selecting a supplier for a project and/or monitoring a current supplier's performance. A supplier evaluation system first comprises a first database storing a plurality of inquiries and supplier contact information. The supplier candidates identify raters and those raters receive the inquiries over a computer network. The system provides a user interface for the rater to confidentially respond to the inquiries. The raters' responses are then electronically sent to one or more databases in the system and the system's database management system analyses the responses and makes them available to purchasing agents in a plurality of formats. | 04-14-2011 |
| 20110106721 | System and Method for Mobile Interaction - According to one embodiment, a method for collecting feedback from a mobile device user using a mobile interaction application executed on one or more processors of a mobile device includes receiving a selection of a target of the feedback from the mobile device user; presenting a graphical user interface on a display of the mobile device, the graphical user interface including a multi-level rating scale and an open-ended comment element; receiving feedback associated with the selected target from the mobile device user through an input device of the mobile device, the received feedback corresponding to at least one of the multi-level rating scale and the open-ended comment element; and wirelessly transmitting a message including the received feedback associated with the selected target and corresponding to at least one of the multi-level rating scale and the open-ended comment element. | 05-05-2011 |
| 20110112981 | Feature-Based Method and System for Cold-Start Recommendation of Online Ads - A method and a system are provided for recommending an ad (e.g., item) for a user. In one example, the system constructs one or more user profiles. Each user profile is represented by a user feature set including user attributes. The system constructs one or more item profiles. Each item profile is represented by an item feature set including item attributes. The system receives historical item ratings given by one or more users. The system then generates one or more preference scores by modeling at least one relationship among the user profiles, the item profiles and the historical item ratings. | 05-12-2011 |
| 20110131147 | METHOD AND SYSTEM FOR RECOMMENDATION BASED ON LOCATIONAL AND SOCIETAL RELATION - The present invention provides a method and a system for recommendation based on locational and societal relation capable of providing more personalized information by being linked with other persons that have locational and societal relationship based on the behavior, value, preference of the user through a psychographics-based recommendation system. | 06-02-2011 |
| 20110137818 | SYSTEMS AND METHODS FOR RECOMMENDING THIRD PARTY PRODUCTS AND SERVICES - Systems and methods for recommending third party products and services. The method includes the steps of ranking the third party products and services based on one or more factors, and generating a user profile based on one or more user-related factors. Next, the method determined appropriate third party products and services based on the user's geographical location and filters the third party products and services based on the user profile and the user's geographical location. These filtered results are dynamically ranked based on the user profile, and personalization of the third party products and services. Finally, the method provides the ranked results pertinent to the end user's preferences, and the geographical location. | 06-09-2011 |
| 20110145163 | PROVISION OF SELLER PROFILE - In an example embodiment, a method is provided for providing a profile of a seller. In this method, a request from a computing device inquiring about the profile of the seller of an item is received. A category and/or price of the item are identified. Information from transactions associated with the seller is retrieved from a data structure using the category and/or prices as the filtering criteria. A metric is then calculated based on the information from the previous transactions and thereafter, a response to the request with the metric is provided to the computing device. | 06-16-2011 |
| 20110153517 | SYSTEM AND METHOD FOR ENABLING PRODUCT DEVELOPMENT - A comprehensive platform for developing digital products. A standardized process is applied to a product development effort and an online portal provides tools to aid the product development, assessment, funding and commercializing products. Project management, workflow and data security functionality enable consistent, efficient and secure interactions between users. Business rules, workflows, valuation models and rating methods may be user defined or based upon marketplace, industry or technology standards. | 06-23-2011 |
| 20110153518 | SYSTEM AND METHOD FOR ENABLING PRODUCT DEVELOPMENT - A comprehensive platform for developing digital products. A standardized process is applied to a product development effort and an online portal provides tools to aid the product development, assessment, funding and commercializing products. Project management, workflow and data security functionality enable consistent, efficient and secure interactions between users. Business rules, workflows, valuation models and rating methods may be user defined or based upon marketplace, industry or technology standards. | 06-23-2011 |
| 20110161242 | SYSTEMS AND METHODS FOR SEARCHING AND BROWSING MEDIA IN AN INTERACTIVE MEDIA GUIDANCE APPLICATION - Systems and methods are discussed for providing guidance for media, particularly online video, by searching or browsing for media content based on user selections and user information. Browsing results are diversified using one or more techniques to provide a range of interesting results. | 06-30-2011 |
| 20110167014 | METHOD AND APPARATUS OF ADAPTIVE CATEGORIZATION TECHNIQUE AND SOLUTION FOR SERVICES SELECTION BASED ON PATTERN RECOGNITION - A system and method for selecting services using adaptive categorization based on pattern recognition, in one aspect, group services registered in a plurality of service registries into a plurality of categories. A plurality of features associated with each category of services is defined and the services in each category are graded based on the defined features. A pattern recognition algorithm is used to cluster the services in each category based on the grades of the features. One or more selection criteria for services are further defined and the services are graded based on said selection criteria. A threshold value for each of the selection criteria is established, and one or more services that meet the threshold value are exposed. | 07-07-2011 |
| 20110173130 | METHOD AND SYSTEM FOR INFORMING A USER BY UTILIZING TIME BASED REVIEWS - A method and system for informing a user by utilizing time based reviews that include collecting a plurality of user reviews. A user review includes business information, a user opinion that includes at least a rating, and time information that relates to the time of user interaction with the business. The method further includes extracting information from the plurality of user reviews based on the interaction time and presenting the extracted information to a user. | 07-14-2011 |
| 20110173131 | Attribute aggregation for standard product unit - Attribute aggregation for a standard product unit (SPU) includes: receiving an attribute and a corresponding attribute value for a product; storing the attribute and the corresponding attribute value for the product; determining a frequency of the attribute and a frequency of the corresponding attribute value; aggregating the attribute and the corresponding attribute value based at least in part on the frequency of the attribute and the frequency of the corresponding attribute value according to a predetermined attribute aggregation rule; and generating a standard product unit of attribute information for the product. | 07-14-2011 |
| 20110184881 | System and method for managing and using a competitive media site - A system and method for enabling networked computer users to manage and use a competitive media site is disclosed. A particular embodiment includes receiving a first and second content item from one or more content sources via a network; using a processor to initiate a competition in which users can submit ratings in support of either the first or the second content item; designating either the first or the second content item as a winning content item of the competition based on the user submitted ratings; and awarding points to winners of the competition, the winners including users who submitted ratings in support of the winning content item. | 07-28-2011 |
| 20110196805 | Rate Center Translation - The described system and apparatus facilitate the identification, on a per rate center (Npa Nxx) basis, of a best carrier rate center for a wireless subscriber, and also allow detection of errors in a provider's local inventory or in performance reference data. In one aspect, carrier performance data is combined with updated available inventory data via a SIT environment to create a correlated array of rate centers relative to service record and orderable carrier rate center inventory. The described system thus provides improved ordering and forecasting compared to existing systems, and can thus also provide enhanced customer satisfaction and a decrease in customer calls for HFC number change. | 08-11-2011 |
| 20110208668 | Server Provider Recommendation Engine - In one example, a device includes a first interface to receive a request for a service provider recommendation, the request comprising a first geographic position value and a second, different geographic position value, wherein the service provider recommendation comprises a recommendation for a provider of a wireless service for a mobile device, means for determining aggregate signal quality values for service providers at a first location including the first geographic position and at a second location including the second geographic position, means for determining scores for the service providers based on signal quality values for the service providers at the first location and the second location, means for constructing the service provider recommendation comprising an identification of the service provider having the highest score, and a second interface to output the service provider recommendation. | 08-25-2011 |
| 20110208669 | Method and System for Aggregating Reviews and Searching Within Reviews for a Product - The embodiments disclosed herein include new, more efficient ways to collect product reviews from the Internet, aggregate reviews for the same product, and provide an aggregated review to end users in a searchable format. One aspect of the invention is a graphical user interface on a computer that includes a plurality of portions of reviews for a product and a search input area for entering search terms to search for reviews of the product that contain the search terms. | 08-25-2011 |
| 20110225103 | EFFICIENCY OF COMPUTER MODELING AND ANALYSIS OF COMPLEX PROCESSES - A system and method for constructing and analyzing a graphical representation of a complex process comprises steps and means for receiving input of content related to the complex process; processing said input to identify entities and actions instrumental in the execution of the complex process; constructing a graphical representation of the process as a network comprising first nodes, representing decision points, second nodes representing primary stakeholders and actions providing direct input to decision making points, and leaves representing secondary stakeholders providing indirect input to decision making points; and applying at least one analytic approach for evaluating the decision points of the graphical representation of the process. | 09-15-2011 |
| 20110251973 | DERIVING STATEMENT FROM PRODUCT OR SERVICE REVIEWS - Reviews of products may be analyzed, and statements about the products may be made based on the analysis. Non-professional reviews (e.g., reviews of products written by ordinary consumers of those products) are often difficult to interpret, because different reviewers may apply different standards. When a large number of reviews are available, the reviews can be analyzed statistically to make comparative statements about the products or services reviewed. Sentiments expressed in the reviews may be assigned numerical values. These numerical values for specific products, or classes of products, may be analyzed statistically to determine how the sentiments about a specific product compare with the sentiments about a larger class of products. Using this analysis, a statement can be made, such as, “This television has very good picture quality compared with other televisions of the same price.” | 10-13-2011 |
| 20110258137 | METHOD FOR IMPROVING CUSTOMER SURVEY SYSTEM - A global customer satisfaction system includes point-of-sale customer feedback terminals for receiving in-store customer feedback including satisfaction ratings and other customer feedback regarding participating vendors as the customer pays for purchases. The system also includes post-sale customer feedback terminals for receiving more detailed customer feedback regarding the vendors from members after the sales have been completed. The system also includes an aggregation and dissemination system for combining the ratings received form customers into global customer satisfaction ratings for participating vendors, and disseminating the customer satisfaction information through customer satisfaction qualified directories, which are organized or searchable by geographical, type of product or service offered by the participating vendors, and other factors. | 10-20-2011 |
| 20110264599 | SYSTEM AND METHODS FOR MEDIA CONSUMPTION AND RATINGS THROUGH MOBILE DEVICES - An interactive published website (social network) designed for the general television viewing/media consuming public to have access and an opportunity to interactively submit their viewing opinion/habits on what television/media show they are or have just finished watching. Utilizing Designated Local Segment (DLS), a method of television ratings by market and other demographics, individuals can log into a website and register as members using a demographic application. Once a membership is established, members can mark the correct icons referenced to the television/media show they are or have just finished watching, pressing the send button will send us their input plus demographics of that member. The individual polling is electronically sent to a database where it is broken down and mathematically analyzed to provide a more accurate sampling of media ratings/consumption. The system is designed to correlate, aggregate, and display television ratings, media consumption habits, and consumer buying habits based on data collected from various sources. The application uses the aggregated data to identify and track developing trends. Market segment types include location, race, age, gender, or any other demographic that can be recorded. | 10-27-2011 |
| 20110270777 | RATING-BASED SORTING AND DISPLAYING OF REVIEWS - A computer system receives customer reviews for a subject, for example, a product, service, or market participant. Each review includes a rating of the subject and a comment about the subject. The rating may be favorable, unfavorable, or intermediate. The system sorts the reviews in a default order, for example, chronologically, and displays the reviews in the default order on a first webpage. The first webpage includes an input for requesting a non-default order of the reviews, for example, in accordance with the ratings of the reviews. The system sorts the reviews in the non-default order, and, when a user activates the input to request the reviews in the non-default order, displays a second webpage with the reviews in the non-default order. The non-default order may require all reviews with less than favorable ratings to be placed ahead of all reviews with favorable ratings. The system may be Internet-based. | 11-03-2011 |
| 20110276512 | SYSTEMS, METHODS, AND COMPUTER PROGRAM PRODUCTS FOR PROVIDING A RECOMMENDATION OF A MEDIA ITEM - A processor retrieves, from a database, an identifier of a first media item rated by a target user, user identifiers of users having provided media item ratings for the first media item, and the media item ratings provided by the users, correspondingly. Each of the media item ratings is randomized, resulting in randomized media item ratings. A user identifier corresponding to a maximum of the randomized media item ratings is selected from the user identifiers. Additional media item ratings associated with the selected user identifier are retrieved from the database. Each of the additional media item ratings are randomized, resulting in additional randomized media item ratings. An identifier of a recommended media item corresponding to a maximum of the randomized media item ratings and the additional randomized media item ratings is selected. Metadata associated with the recommended media item is transmitted to a user device over a network. | 11-10-2011 |
| 20110276513 | METHOD OF AUTOMATIC CUSTOMER SATISFACTION MONITORING THROUGH SOCIAL MEDIA - Methods and systems provided herein provide an enterprise with the ability to conduct automated customer feedback surveys. In particular, customer interactions on social media channels are intelligently monitored, aggregated, filtered, and analyzed to determine a customer's response to a particular product or service. Since customers are more likely to be truthful regarding their reaction to a product or service on a neutral forum, such as a social media channel, more accurate customer feedback can be obtained in a less intrusive manner than has previously been available. | 11-10-2011 |
| 20110289015 | MOBILE DEVICE RECOMMENDATIONS - Users may browse web pages, interact with a plethora of applications, search for new content, and perform a wide variety of other tasks using a mobile device. Unfortunately, useful content may be difficult for a user to locate because of the large amount of content available (e.g. hundreds of thousands of applications within an application store). Accordingly, one or more systems and/or techniques for determining recommendations are disclosed herein. In particular, user input (e.g., text, numbers, etc.) and/or a user profile (e.g., contextual information relating to a user) may be used to determine a user intent. Recommendations may be determined based upon the user intent. For example, a user may input “I am hungry” using a mobile phone having a GPS location of Downtown and a noon timestamp. Using this information, an application allowing the user to make lunch reservations at local restaurants may be provided as a recommendation. | 11-24-2011 |
| 20110295762 | Predictive performance of collaborative filtering model - For each first entity of a subset of a number of first entities, an expected improvement of a predictive performance of a collaborative filtering model if additional ratings of the first entity in relation to a plurality of second entities were obtained is estimated. Particular first entities from the subset of the first entities of which to obtain the additional ratings in relation to the second entities are selected based at least on the expected improvements that have been determined. The additional ratings of the particular first entities in relation to the second entities are obtained. | 12-01-2011 |
| 20110302102 | COMMUNITY RATING AND RANKING IN ENTERPRISE APPLICATIONS - The present invention is directed to methods and systems which provide a comprehensive rating and ranking of products and services. Furthermore, aspects of the present invention provides a complete review of products and services, as well as rankings of semantic and non-semantic reviews, which provides a “true” reflection of a product and/or service. As such, a calculation of a product/supplier rating based on all of its social entity contexts, is performed. This takes into account factors like, author (of social entity context) credibility, non-semantic (direct) rating, semantic rating calculated from the textual content of the social entity context, the community based credibility of the social entity context, and the like. Then, the community based credibility of a given social entity context is in turn calculated. | 12-08-2011 |
| 20110302103 | POPULARITY PREDICTION OF USER-GENERATED CONTENT - A method, system, and computer program product for popularity prediction of user-generated content are provided. The method includes measuring the novelty of a user-generated content and predicting the popularity of the user-generated content based on the measured novelty. Predicting the popularity of the user-generated content includes: extracting basic features of the user-generated content; measuring novelty features of the user-generated content; and predicting the popularity based on the basic features and novelty features. Measuring the novelty of a user-generated content includes one or more of: measuring a relative novelty of the user-generated content with respect to the contribution history of the same user in a given time period; measuring a relative novelty of the user-generated content with respect to user-generated content of other users in a given time period; and measuring a relative novelty of the user-generated content with respect to the references by other users to the user-generated content. | 12-08-2011 |
| 20110302104 | INFORMATION PROVIDING APPARATUS AND INFORMATION PROVIDING METHOD - A rating server is provided with: a rating acquisition unit configured to acquire, from a user who purchased content sold in a plurality of types of sales modes, a rating for the content; a rating collection unit configured to determine, by collecting the rating given by a user on the content having the same title, the degree of the rating for the content based on a title regardless of a difference or a similarity in a sales mode of the content purchased by the user; and a rating information providing unit configured to provide, to an external apparatus, the degree of the rating for the content based on the title as a result of the rating for the content by the user. | 12-08-2011 |
| 20110307411 | SYSTEMS AND METHODS FOR RANKING RESULTS BASED ON DWELL TIME - A method and a system to rank search results based on dwell time is provided. The system comprises a search module to identify a plurality of listings stored in a listing database as search results. A dwell time module determines a respective dwell time associated with each of the plurality of listings. The dwell time is based on an elapsed amount of time one or more buyers view a view item page associated with the listing. A ranking module ranks the listings composing the identified plurality of listings based at least in part on the respective dwell time associated with each of the plurality of listings. | 12-15-2011 |
| 20110320380 | VIDEO CONTENT RECOMMENDATIONS - Video content recommendations are described. In embodiments, a request for a recommendation of video content is received from a client device, and the recommendation includes identifiers of video assets for an optimal viewing schedule for a user. A utility of each video asset can be determined that indicates a social value of a video asset to the user. A time relevance of each video asset can also be determined that indicates how soon the user may select to watch the video asset, based at least in part on the social value of the video asset. The optimal viewing schedule can then be generated based on the utility of each video asset and the time relevance that is associated with each video asset. The optimal viewing schedule includes recommended video assets that, when watched by the user, provide the most social value in the shortest amount of viewing time. | 12-29-2011 |
| 20120005114 | CUSTOMIZED REVIEW SYSTEM AND METHOD - A method for providing a customized review may include receiving, by a processing device, a request for a customized review for a product or service from a requester. The method may also include receiving, by the processing device, a consumer profile associated with the request from the requester. The method may additionally include receiving, by the processing device, at least one review for the product or service and an associated profile for a provider of each review. The consumer profile associated with the request may be compared by the processing device to the profile associated with each review for the product or service. The method may further include providing, by the processing device, the customized review to the requester. The customized review may include any reviews by review providers with profiles that substantially match the consumer profile associated with the request. | 01-05-2012 |
| 20120030135 | LITERARY WORK OF AUTHORSHIP HAVING AN EMBEDDED RECOMMENDATION - In one embodiment, the method includes providing a rich media file for a literary work of authorship in an electronic medium of expression and generating a recommendation of an external source of information on one of a contextually relevant basis, a geospatially relevant basis, and a user-centric basis. The method also includes generating a contextually relevant suggestion based on a contextual meta-data associated with the literary work when the recommendation is contextually relevant and generating a geospatially relevant suggestion dynamically based on a meta-data associated with a current geo-spatial location of a rich-media player device presently displaying the literary work of authorship when the recommendation is geospatially relevant. Further, the method includes generating a user-centric recommendation dynamically based on a reader meta-data associated with a profile of a user currently accessing the literary work of authorship through the rich-media player device when the recommendation is user-centric. | 02-02-2012 |
| 20120036083 | SYSTEM AND METHOD FOR NAVIGATING A COLLECTION OF EDITORIAL CONTENT - Systems and methods for easily navigating a collection of editorial content related to products are described. Embodiments of the invention provide seamless, continuous, structured access to relevant product reviews. Users of embodiments of the invention can advance from one product review to another by selecting navigational buttons representing the previous and next product reviews from within a product review currently being viewed. The previous product review represents the review the user was viewing prior to the currently viewed review. The next product review is determined based on a simple learning engine that presents the next relevant product, along with another relevant product that is, for example, either cheaper or more expensive than the review being currently viewed. This simplifies the user experience by eliminating the need to go back to a listing page to research products similar to the product whose review is being viewed. | 02-09-2012 |
| 20120036084 | METHOD AND SYSTEM FOR RATING ITEMS - Items are rated for use in a recommender. A record of a plurality of previously rated items and their associated ratings is maintained and upon receiving a rating for a first item ( | 02-09-2012 |
| 20120047087 | SMART ENCOUNTERS - Systems and methods for providing content recommendations to a user based on aggregate profile data of other users that the user is predicted to encounter in the future are disclosed. In general, an aggregate profile is obtained for a predicted encounter of a first user. The aggregate profile is based on user profiles of a number of second users identified for the predicted encounter. In one embodiment, the predicted encounter is a predicted physical encounter. In another embodiment, the predicted encounter is a predicted remote encounter. One or more content recommendations are then obtained for the first user based on the aggregate profile for the predicted encounter. The content recommendation may be, for example, a recommended movie, a recommended television program, a recommended news article, a recommended user-generated video (e.g., a recommended video on YouTube.com), or the like. | 02-23-2012 |
| 20120072366 | METHOD, SYSTEM AND PROGRAM PRODUCT FOR INDEPENDENT SOFTWARE VENDOR (ISV) SOLUTION EVALUATION - A computer assisted method, system and related program product for evaluating and selecting an independent software vendor solution from a plurality of independent software vendor solutions is predicated upon a structured information capture framework and a scoring model based upon the structured information capture framework. The scoring model uses a multilevel weighted scoring algorithm that uses inputted parameter level data to calculate a plurality of subject level scores. The plurality of subject level scores is secondarily weighted to provide a plurality of dimension level scores. The plurality of dimension level scores is further primarily weighted to provide a final score for each of the plurality of independent software vendor solutions. | 03-22-2012 |
| 20120078806 | METHOD AND APPARTUS FOR PERSONALIZED CONSUMER TO BUSINESS MATCHMAKING - A personalized consumer to business matchmaking apparatus and its related method correlate and quantify a personalized match between a business offering products or services to a searching consumer looking for the reviewed products or services. In one embodiment of the invention, the personalized consumer to business matchmaking is based on requirements, traits, and profiles of the business, the searching consumer, and business evaluators who have reviewed the business. Whereas conventional consumer reviews such as star-ratings merely give an average rating based on inputs from the business evaluators, the personalized consumer to business matchmaking apparatus and its related method generate a personalized match score based on individual traits, requirements, and profiles of the business, the searching consumer, and the business evaluators. | 03-29-2012 |
| 20120078807 | METHOD AND APPARTUS FOR PERSONALIZED CONSUMER TO BUSINESS MATCHMAKING - A personalized consumer to business matchmaking apparatus and its related method correlate and quantify a personalized match between a business offering products or services to a searching consumer looking for the reviewed products or services. In one embodiment of the invention, the personalized consumer to business matchmaking is based on requirements, traits, and profiles of the business, the searching consumer, and business evaluators who have reviewed the business. Whereas conventional consumer reviews such as star-ratings merely give an average rating based on inputs from the business evaluators, the personalized consumer to business matchmaking apparatus and its related method generate a personalized match score based on individual traits, requirements, and profiles of the business, the searching consumer, and the business evaluators. | 03-29-2012 |
| 20120084226 | MEASURING OR ESTIMATING USER CREDIBILITY - A method or system for measuring or estimating user credibility is described. | 04-05-2012 |
| 20120084227 | System and Method for Mapping and Compliance Monitoring of Banks - A system and method for creating and maintaining a correspondent banking relationship mapping including current illicit designations. The system enables identification of a bank's correspondent relationships and the relationships of their correspondents. Through the system and method users can identify which banks have illicit relationships prior to engaging with banks or can be notified if the status of any banks which they have an existing relationships changes because a correspondent bank has entered into a correspondent relationship with an illicit banking entity. | 04-05-2012 |
| 20120109843 | Visual analysis of a time sequence of events using a time density track - Data records representing a time sequence of events are received, where time gaps between successive events vary. A first visualization having a sequence of graphical elements representing the corresponding events is generated, where the graphical elements do not overlay each other. A second visualization includes a time density track having gap representing elements, where the gap representing elements have different characteristics to represent different gaps between respective successive events. | 05-03-2012 |
| 20120123961 | PERFORMANCE REPORTING FOR PRODUCTS AND SERVICES USING WEB-BASED PORTALS - A method includes obtaining performance information from sources, where the performance information relates to products and/or services, enabling the performance information to be reviewed to thereby produce vetted and categorized performance information, receiving the vetted and categorized performance information, where the vetted and categorized performance information includes the performance information that has been vetted for reliability and that has been categorized according to reliability, and using the vetted and categorized performance information to generate reports, where the reports indicate a performance impact of the products and/or services. | 05-17-2012 |
| 20120130917 | ADJUSTABLE PRIORITY RETAILER RANKING SYSTEM - An adjustable priority retailer ranking system that performs a method for generating an ordered comparison list of merchant sources is disclosed. A first unordered list of merchant sources is received from a queried search engine. A location value of an end user is derived. For the merchant sources in the unordered list, a plurality user independent merchant evaluation factors are retrieved, and a plurality of user-independent merchant evaluation factors are generated based upon the location value. Predetermined weights are assigned to the merchant evaluation factors. A merchant ranking score for the merchant sources are generated from a composite of the weights and the merchant evaluation factors. An ordered list of merchant sources arranged according to the ranking scores is outputted to the end user. | 05-24-2012 |
| 20120130918 | System and Method for Complaint Submission and Management - The disclosure is a system and method for filing complaints to a service provider, using a smartphone or similar connected wireless mobile device to create a specifically formatted record and post it publically on at least one of several social network sites such as Twitter or Facebook, using the site's API. The system may also make a follow up or other escalation of the complaint or send additional messages via non-public methods such as to a service provider CRM system as a way of managing and bringing about a resolution of the complaint. | 05-24-2012 |
| 20120136802 | SYSTEM AND METHOD FOR VEHICLE MAINTENANCE INCLUDING REMOTE DIAGNOSIS AND REVERSE AUCTION FOR IDENTIFIED REPAIRS - Vehicle performance data is collected from an input by an operator, a portable device used during an inspection, or at least one sensor. The performance data (or a request for quotes or a reverse auction by repair vendors transmitted by the operator) is conveyed in real-time to a remote computing device that monitors the data to determine if a mechanical fault has occurred in the vehicle, and also automatically responds to operator requests for service. In response, the remote computing device automatically requests repair quotes from vendors interested in repairing the vehicle and located within a predefined distance of a desired location. The operator of the vehicle is automatically informed of the mechanical fault and the repair quotes. In at least one embodiment, the repair quotes are generated using a reverse auction hosted by the monitoring service operating the remote computer or a third party. | 05-31-2012 |
| 20120158611 | ADAPTIVE RATING SYSTEM AND METHOD - The present invention is embodied in adaptive rating methods and systems. The adaptive rating method includes receiving a first rating for a first product from a user, receiving a second rating for a second product from the user, identifying a conflict with a processor by comparing the first rating and the second rating, soliciting feedback from the user to remedy the conflict, and adjusting at least one of the first or second ratings with the processor responsive to feedback from the user. The steps of the method may be embodied in computer executable instructions stored on a non-transient machine readable medium that cause a processor to perform the method when executed by the processor. The system includes a processor configured to perform the steps of the method. | 06-21-2012 |
| 20120166354 | CUSTOMIZED REVIEW SYSTEM AND METHOD - A method for providing a customized review may include receiving, by a processing device, a request for a customized review for a product or service from a requester. The method may also include receiving, by the processing device, a consumer profile associated with the request from the requester. The method may additionally include receiving, by the processing device, at least one review for the product or service and an associated profile for a provider of each review. The consumer profile associated with the request may be compared by the processing device to the profile associated with each review for the product or service. The method may further include providing, by the processing device, the customized review to the requester. The customized review may include any reviews by review providers with profiles that substantially match the consumer profile associated with the request. | 06-28-2012 |
| 20120197816 | PRODUCT REVIEW BIAS IDENTIFICATION AND RECOMMENDATIONS - Review bias identification systems and methods are presented. A bias in one or more review elements can be identified by deriving a measure of how a review outlet's product review deviates from an industry average or composite review of the product. A bias engine generates a bias vector for a review outlet where the vector can include multiple bias metrics associated with one or more product properties. The bias engine can further present one or more recommendations of associating the product with a review outlet based on the bias vector. | 08-02-2012 |
| 20120203708 | USING NON-PUBLIC SHIPPER RECORDS TO FACILITATE RATING AN ENTITY BASED ON PUBLIC RECORDS OF SUPPLY TRANSACTIONS - A platform facilitates buyers, sellers, and third parties in obtaining information related to each other's transaction histories, such as a supplier's shipment history, the types of materials typically shipped, a supplier's customers, a supplier's expertise, what materials and how much a buyer purchases, buyer and shipper reliability, similarity between buyers, similarity between suppliers, and the like. The platform aggregates data from a variety of sources, including, without limitation, customs data associated with actual import/export transactions, non-public shipper records, and facilitates the generation of reports as to the quality of buyers and suppliers, the reports relating to a variety of parameters that are associated with buyer and supplier quality. | 08-09-2012 |
| 20120215715 | METHOD, MEDIUM, AND SYSTEM FOR PROVIDING A RECOMMENDATION OF A MEDIA ITEM - Providing a recommendation of a media item. Media item identifiers and corresponding nonzero media item attribute strengths for a target media item attribute are retrieved from a database. Each of the retrieved media item attribute strengths are randomized, resulting in randomized media item attribute strengths. One of the media item identifiers is selected according to predetermined selection criteria. A recommendation of a media item corresponding to the selected media item identifier is transmitted to a user device over a network. | 08-23-2012 |
| 20120221479 | Web site, system and method for publishing authenticated reviews - The present invention provides a system and method for authenticating and publishing reviews of service providers. In particular, a third-party website receives information from a reviewer pertaining to a prior purchase and receipt of services from a service provider by the reviewer, and queries a database of the service provider to confirm that the information corresponds to a prior purchase in the database. If the information provided by the reviewer matches the service provider database, the review is accepted and posted online. If the information provided by the reviewer does not match the service provider database, the review is rejected and not published. | 08-30-2012 |
| 20120226627 | SYSTEM AND METHOD FOR BUSINESS REPUTATION SCORING - The present invention generally relates to online business reputations. Specifically, this invention relates to a system and method for analyzing, determining, reporting and modifying an online reputation of a business, professional or individual. The online reputation of a business, professional or individual being comprised of a numeric value, calculated at least in part on positive reviews of the business, professional or individual, negative reviews of the business, professional or individual and the types of websites the positive or negative reviews reside upon. | 09-06-2012 |
| 20120233087 | CUSTOMIZABLE ELECTRONIC COMMERCE COMPARISON SYSTEM AND METHOD - In a consumer information system, a method of comparing products and services including providing product specific information, providing merchant specific information on the specified product, providing merchant specific business information, providing product specific information collected by third parties, providing merchant specific information collected by third parties, applying weighting factors to the information provided, producing an aggregate value for each merchant based on the weighting factors as applied to the information provided, and producing a ranking of the merchants offering the specified product based on the aggregate value for each merchant. The system provides for consumers to select a set of standardized weighting factors or to modify the standardized weighting factors or to create their own weighting factors. The system provides detailed information to consumers on the breakdown of factors influencing the rating. | 09-13-2012 |
| 20120246092 | Credibility Scoring and Reporting - Some embodiments provide methods, systems, and computer software products for producing a tangible asset in the form of a standardized score that quantifiably measures business credibility based on a variety of data sources and credibility data that includes quantitative data and qualitative data. Some embodiments produce a separate tangible asset in the form of a report from which each business can identify practices that have been successful, practices that have inhibited the success of the business, desired improvements by customers, where future growth opportunities lie, and changes that can be made to improve the future growth and success of the business and thereby improve on the credibility score of the business. | 09-27-2012 |
| 20120246093 | Credibility Score and Reporting - Some embodiments provide methods, systems, and computer software products for producing a tangible asset in the form of a standardized score that quantifiably measures business credibility based on a variety of data sources and credibility data that includes quantitative data and qualitative data. Some embodiments produce a separate tangible asset in the form of a report from which each business can identify practices that have been successful, practices that have inhibited the success of the business, desired improvements by customers, where future growth opportunities lie, and changes that can be made to improve the future growth and success of the business and thereby improve on the credibility score of the business. | 09-27-2012 |
| 20120254060 | System, Method, And Computer Readable Medium for Ranking Products And Services Based On User Reviews - A method including obtaining a plurality of user reviews of different commercial products or services. The user reviews include statements about features of the products or services. The method also includes assigning a sentiment orientation to each of a plurality of the statements. The sentiment orientation indicates whether the statement reflects a positive sentiment or a negative sentiment. At least one of the features is a common feature that is shared by a plurality of the products or services. The method also includes ranking the products or services having the common feature relative to one another based on the sentiment orientations of the common feature. | 10-04-2012 |
| 20120278252 | SYSTEM AND METHOD FOR RECOMMENDING ESTABLISHMENTS AND ITEMS BASED ON CONSUMPTION HISTORY OF SIMILAR CONSUMERS - Systems and methods for recommending establishments and/or items from establishments based on a consumption history of similar consumers are provided. Ratings data can be received from each of a plurality of consumers via an automated process. For example, consumers can take a picture of a receipt after patronizing a restaurant or other establishment. Optical character recognition can then be performed on the receipt to identify, for example, the establishment patronized, items ordered, and the price of each item ordered. The ratings data obtained by the automated process can then be associated with each consumer to create a ratings history. Establishment and/or item recommendations then can be provided to consumers based on their history and that of consumers with similar histories. | 11-01-2012 |
| 20120278253 | DETERMINING SENTIMENT FOR COMMERCIAL ENTITIES - An overall sentiment is determined amongst a population of persons, for each of a plurality of commercial entities. | 11-01-2012 |
| 20120284203 | Rating a Communication Party - A method, an apparatus and a computer program product for rating a second communication party, wherein a first communication party comprises a communication apparatus. A start time of the communication session and the identification of the second communication party is stored, and an identification code of the communication session is formed. A rating object and a corresponding rating value from a user interface is selected, wherein the rating object is a graphical, interactive user interface object with which the user interacts in order to rate the second communication party. The rating information is sent to a rating computer, the rating information comprising the identification code and the rating value. After the call has ended, the first communication party rates the second communication party by pointing a graphical image or presentation of different rating values on the screen of a communication apparatus that the first communication party is using. | 11-08-2012 |
| 20120296841 | SYSTEM AND METHOD FOR RATING PLURAL PRODUCTS - A system and method for rating of each of plural products comprising identifying plurality of attributes associated with a category of product, applying a scalar structure for each attribute to provide scalar value of each attribute for each of the plural products, determining an incremental competitive index for each attribute of each product based on the scalar value of each attribute and a number of products having the scalar value, and rating each product based on the determined competitive index. | 11-22-2012 |
| 20120303544 | SITE SENTIMENT SYSTEM AND METHODS THEREOF - The present disclosure relates to content and, more particularly, to a site sentiment system and methods thereof. In one illustrative embodiment, the system can maintain health related content from a contributor such as a client or partner. The content can be an article, commentaries or other documented information. Associated with the content, a sentiment indicator can be used to receive esteems provided by a user viewing the content. The sentiment indicator can indicate esteems for “Improved My Health”, “Changed My Life” and “Saved My Life”. Using this information from a number of viewers of the content, a sentiment meter can be displayed showing the total esteems. Esteems can also be provided for the contributors. Links can be associated with the sentiment meter and provide associated health information. The meter can be visible on every page of the website or alternatively, be provided as an external widget for download. | 11-29-2012 |
| 20120303545 | Method, System and Program Product for Measuring Customer Satisfaction and Applying Post Concern Resolution - A method, system and program product comprises receiving a request for a review of a product or service purchased from a business. Said review is transmitted to be recorded on a server system. Said server system is operable to process said review to determine if a sentiment of said review is below a predetermined threshold. Said server system is further operable to prompt said business to resolve one or more concerns of said review. A concern resolution is received from said business. An outline of said concern resolution is recorded on said server system. A request to submit a follow up review of said concern resolution is received. Said follow up review is recorded on said server system. Said server system is operable to process said follow up review in which said review, said outline of said concern resolution and said follow up review are viewable on a website. | 11-29-2012 |
| 20120317049 | SELECTING SENTIMENT ATTRIBUTES FOR VISUALIZATION - Data records containing user feedback regarding at least one offering are received. From among candidate attributes in the received data records, a subset of attributes that relate to user sentiment regarding the at least one offering is selected, where the selecting is according to selection criteria including frequency of occurrence of the candidate attributes, relative amounts of negative and positive feedback associated with the candidate attributes, and time density of feedback associated with the candidate attributes. A visualization of at least one sentiment characteristic of the selected subset of attributes that relate to user sentiment is presented for display. | 12-13-2012 |
| 20130018814 | SYSTEM AND METHOD FOR REPUTATION SCORING - The present invention generally relates to online reputations. Specifically, this invention relates to a system and method for analyzing, determining, reporting and modifying an online reputation of a business, professional or individual. The online reputation of a business, professional or individual being comprised of a numeric value, calculated at least in part on positive reviews of the business, professional or individual, negative reviews of the business, professional or individual and the types of websites the positive or negative reviews reside upon. | 01-17-2013 |
| 20130024394 | SERVER APPARATUS, REACTION TRANSMITTING PROGRAM, RECORDING MEDIUM HAVING COMPUTER-READABLE REACTION TRANSMITTING PROGRAM RECORDED THEREON, TERMINAL DEVICE, REACTION COUNTING METHOD, AND REACTION COUNTING SYSTEM - The present invention provides, for example, a server apparatus which can learn a reaction related to information by a user who the information is offered. A reaction of the user related to offer information offered by a webpage and a URL of the webpage are received from a terminal device, the reaction of the user and the URL are associated and stored in a memory means, and the reaction of the user is counted per URL. | 01-24-2013 |
| 20130036069 | Quality Control Utilizing Automated And Manual Determinations - A reputation quality control environment and methodology utilizes periodic automated product scoring and timely manual product reviews to ensure the accuracy of product rankings. The reputation quality control environment has a reputation scale that is divided into one or more reputation bands with product placement within each successively higher band signifying a more desirable product. Products included within the quality control environment are periodically automatically scored based on one or more product characteristic values. Products whose reputation score renders them eligible for a new, higher reputation band are manually reviewed prior to being allowed into the higher band. Products whose product reputation score is on a trajectory that indicates the product will likely attempt to enter a new, higher reputation band within a predetermined timeframe are timely manually reviewed so that acceptable products can be instantaneously allowed into the new band when their reputation score provides for it. | 02-07-2013 |
| 20130041838 | SYSTEM AND METHOD FOR ANALYZING CONTACT CENTER METRICS FOR A HETEROGENEOUS CONTACT CENTER - Provided herein is a system and method to produce a composite rating using context information. The method may include: measuring a first and a second metric in a first and a second context respectively, to provide a first and a second contextual measurement, respectively; transforming the first contextual measurement to a first plurality of semantic context values by use of a first plurality of pertaining functions; transforming the second contextual measurement to a second plurality of semantic context values by use of a second plurality of pertaining functions; combining one or more of the first plurality of semantic context values and one or more of the second plurality of semantic context values, by use of one or more fuzzy logic rules, to produce a plurality of semantic distributions; and calculating a centroid of a merger of the plurality of semantic distributions in order to produce the composite rating. | 02-14-2013 |
| 20130041839 | Integrated Gourmet Item Data Collection, Recommender and Vending System and Method - Items—including gourmet products—are evaluated and rated by participants in a controlled event, which can be coordinated by software locally or at a dedicated website. Event data, including item scores and participant scores can be shared with vendors, merchants and other commercial entities associated with the products. Promotional incentives from such entities for the products (and related products) can then be directly targeted and provided to participants and other members of the public. The participant's activities can also be collected and disseminated to affiliates/friends of the participants through social networking sites, personalized web pages, etc. | 02-14-2013 |
| 20130041840 | Integrated Gourmet Item Data Collection, Recommender and Vending System and Method - Items—including gourmet products—are evaluated and rated by participants in a controlled event, which can be coordinated by software locally or at a dedicated website. Event data, including item scores and participant scores can be shared with vendors, merchants and other commercial entities associated with the products. Promotional incentives from such entities for the products (and related products) can then be directly targeted and provided to participants and other members of the public. The participant's activities can also be collected and disseminated to affiliates/friends of the participants through social networking sites, personalized web pages, etc. | 02-14-2013 |
| 20130046706 | ANALYZING COMMUNICATIONS TO DETERMINE BUSINESS ENTITY POPULARITY - Techniques for determining the popularity of a business entity are provided. A communication is received at a computing system. The computing system searches the received communication for a business entity name. The computing system also searches the received communication for information related to an opinion about the business entity. Based on the information related to the opinion, the computing system determines a customer satisfaction rating of the business entity. | 02-21-2013 |
| 20130046707 | SYSTEM AND METHOD FOR IMPORTING RATINGS FOR MEDIA CONTENT - Methods of aggregating and importing user-generated and/or professional ratings of media content are provided. User-generated ratings may have been previously created at a ratings source by a user associated with a customer profile. The method for aggregating ratings includes importing the ratings from the ratings source, storing the ratings in a customer profile, normalizing the ratings, and storing the normalized ratings. The normalized rating may be used to determine recommendations and preferences. The method for importing ratings includes receiving authentication information for a ratings source, authenticating to the ratings source, importing the ratings from the ratings source, and storing the ratings in a customer profile. Changes in the ratings may be detected and updated in the customer profile. | 02-21-2013 |
| 20130066800 | METHOD OF AGGREGATING CONSUMER REVIEWS - This invention is a computer-aided system, method, and product for creating, monitoring, and aggregating electronic consumer reviews of a specific entity. Moreover, the consumer reviews are automatically aggregated and grouped by the location of the consumer creating the review and the salesperson of the specific entity being reviewed. Each group of the grouped and aggregated consumer reviews are displayed on a network location that can be monitored by the entity being reviewed. Furthermore, each individual consumer review is displayed on at least two different network locations. Providing this plurality of network locations produces greater search engine optimization for the business being reviewed, and contributes to a higher search engine ranking on a plurality of search engine results pages. | 03-14-2013 |
| 20130080348 | Systems and Methods for Capturing Event Feedback - Methods, systems and computer readable media are described herein for capturing event feedback and providing a representation of feedback results generated using the feedback indicia. The representation of feedback results involves configuring a transmission module of the computing device to synchronize to an event record representing an event; receiving feedback indicia associated with an event at the computing device; operating a data processor of the computing device to assemble a feedback indicia array using the feedback indicia; and providing the event feedback to a remote data processing module. The capturing of event feedback involves storing a plurality of different event records for a plurality of different events; for each event record, receiving a plurality of feedback indicia arrays; and for each event record determining an aggregate feedback result array from the plurality of feedback indicia arrays. | 03-28-2013 |
| 20130103609 | ESTIMATING A USER'S INTEREST IN AN ITEM - For users in a set of users, corresponding measures of inferred interest in an item are determined. For a particular user, a particular measure of inferred interest in the item is determined. The particular measure of inferred interest and the measures of inferred interest corresponding to the users in the set of users are used to determine an estimate of the particular user's interest in the item. | 04-25-2013 |
| 20130144802 | PERSONALIZING AGGREGATED ONLINE REVIEWS - A method for processing reviews includes identifying reviews that match a request criterion in a request from a user; filtering the identified reviews using preferences and characteristics of the user; and outputting a compilation of only those reviews filtered according to preference and characteristics of the user. | 06-06-2013 |
| 20130173491 | HIGHLIGHTING GUEST REVIEWS - A processor determines that a user who has requested that a list of reviews be displayed is the same user who had previously submitted a review found in the list of reviews. The processor displays the review submitted by the user and at least one additional review from another user so as to highlight the review submitted by the user relative to the at least one additional review in response to the determination that the user who submitted the review is the same user who requested that the list of reviews be displayed. | 07-04-2013 |
| 20130173492 | COLLECTION AND DISTRIBUTION OF AFTER PURCHASE EXPERIENCE DATA - Embodiments of the invention are directed to a system, method, or computer program product for collecting and distributing after purchase experience data. Customers that have communicated with a merchant may provide more beneficial feedback to the merchants than other individuals. In this way, the system provides mechanisms for the customer to provide feedback if they have communicated with the merchant. Embodiments of the invention allow a customer to provide this feedback for a merchant, a product, or the total purchase experience of a customer. A system then compiles and sorts the data. In turn, a customer, a merchant, or other entities may be able to view the compiled after purchase experience data. | 07-04-2013 |
| 20130179363 | FUNCTIONAL MODEL FOR RATING EVENTS - Techniques are provided for implementing a rating engine that processes events about usage information regarding a product or service used by customers of the product/service. The rating engine represents a connected graph of objects whose function is to accept input (if necessary), perform one or more operations, and generate a result that is used to determine which other object to execute. The input might include information about an “event” that indicates usage information of the product/service by a particular customer. Because not all objects need to be executed to determine the appropriate response for some events, many computing resources can be used to process subsequent events. | 07-11-2013 |
| 20130185222 | ADAPTIVE RATING SYSTEM AND METHOD - The present invention is embodied in adaptive rating methods and systems. The adaptive rating method includes receiving a first rating for a first product from a user, receiving a second rating for a second product from the user, identifying a conflict with a processor by comparing the first rating and the second rating, soliciting feedback from the user to remedy the conflict, and adjusting at least one of the first or second ratings with the processor responsive to feedback from the user. The steps of the method may be embodied in computer executable instructions stored on a non-transient machine readable medium that cause a processor to perform the method when executed by the processor. The system includes a processor configured to perform the steps of the method. | 07-18-2013 |
| 20130191304 | Tools and Methods for Creating Dynamic Feedback Forms - Apparatus are provided that includes a consumer access device configured to provide a product consumer with access to an online store and to allow the product consumer to enter data into a feedback form relating to a product purchased from a provider. A provider device is configured to communicate with the consumer access device information regarding the product such that the product consumer can input feedback information in the feedback form. A feedback engine is configured to process data regarding the product such that the feedback form is updated by the feedback engine. The feedback engine can be configured to communicate with one or more databases of product information to obtain updated data regarding the product such that the feedback form can be updated, and the feedback engine can be configured to adjust the level of detail in the feedback form depending on the knowledge of the product consumer. | 07-25-2013 |
| 20130212039 | REVIEW TIMELINE FOR OWNERSHIP LIFECYCLE EXPERIENCE - A consumer review system, including: a review interface presented on a display device; and a timeline in the review interface, wherein the timeline includes an aggregate set of user reviews corresponding to a product or a service, wherein the review interface is configured to organize the user reviews in the timeline by event date according to a lifecycle of the product or the service for each user. | 08-15-2013 |
| 20130218802 | METHOD FOR RANKING COMPANIES PROVIDING GOODS AND SERVICES IN A MARKETPLACE, AND USES OF THE METHOD IN AN ONLINE SEARCHABLE DATABASE OF SUCH COMPANIES - In a method for ranking companies providing goods and services in a marketplace, sources of information about the companies are identified and parametrisized according to the information given in the sources. For all parameters, scores are determined for each company and the aggregated scores of a company are applied for computing a rank value of the company. | 08-22-2013 |
| 20130218803 | Consolidated Ranked Lists Based on Lists of Individual Contributors - Methods, systems, and computer program products for generating one or more consolidated ranked lists of products or product groups based on inclusion of products on lists generated by individual contributors. One method includes steps of obtaining a plurality of individual lists, each individual list corresponding to one of a plurality of contributors, each individual list providing ratings or rankings of products by the corresponding contributor; and generating a consolidated list that provides rankings for the products or product groups listed on the individual lists based on the ratings or rankings of the products provided by each contributor. The consolidated rankings can be based, among other things, on a credibility score corresponding to each contributor, a product aging factor of each list item, the inclusion of a product on lists corresponding to different list types, and/or various named groupings of individual lists. | 08-22-2013 |
| 20130246300 | Systems and Methods for Tailoring Marketing - The systems and methods described herein may be used to recommend an item to a consumer. The methods may comprise determining, based on a collaborative filtering algorithm, a consumer relevance value associated with an item, and transmitting, based on the consumer relevance value, information associated with the item to a consumer. A collaborative filtering algorithm may receive as an input at least one of: a transaction history associated with the consumer, a demographic of the consumer, a consumer profile, a type of transaction account, a transaction account associated with the consumer, a period of time that the consumer has held a transaction account, a size of wallet, a share of wallet, and/or the like. The method may further comprise generating a ranked list of items based upon a plurality of consumer relevance values, transmitting a ranked list of items to a consumer, and/or re-ranking a ranked list of items based upon a merchant goal. | 09-19-2013 |
| 20130246301 | PROVIDING USER FEEDBACK FOR TRANSPORT SERVICES THROUGH USE OF MOBILE DEVICES - A system and method are described for providing feedback for a transportation service. A rating user interface can be provided after completion of a service. In response to a user's providing a rating for the transportation service, additional rating features can be provided as part of the rating user interface. If the rating is equal to or higher than a predetermined level, the user may be enabled to share positive aspects of the service with other people. If the rating is below the predetermined level, the user may be enabled to indicate categories which the user was dissatisfied with. | 09-19-2013 |
| 20130246302 | SYSTEMS AND METHODS FOR PROVIDING AND OBTAINING VALIDATED CUSTOMER FEEDBACK INFORMATION - Systems and methods for obtaining and providing validated customer feedback information about a ratable subject, such as a service, product, facility, etc. Generally, the methods include instructing a customer to provide initial customer feedback information about the ratable subject. The methods can further include using a digital ratings device to collect the initial customer feedback information and to associate that information with temporal data (such as time, date, location, or a unique QR code). The digital ratings device can also be used to send the initial customer feedback information and temporal data to a third-party validator. The validator can then validate the initial customer feedback information by checking the temporal data to ensure the customer is a verified customer of the ratable subject. The validated information may present a substantially fair representation of the ratable subject and can be useful to potential customers. Other implementations are also described. | 09-19-2013 |
| 20130268457 | System and Method for Extracting Aspect-Based Ratings from Product and Service Reviews - A system method that may include generating a text feature vector including a plurality of elements for an aggregate review text associated with one or more multi-aspect reviews of a product or service, each element of the text feature vector associated with a term in the aggregate review text, calculating an average aspect rating for each of a plurality of aspects having a rating in the one or more multi-aspect reviews of the product or service, generating a rating vector, the rating vector including a plurality of values and elements, each element of the rating vector corresponding to an average aspect rating, and generating an inference model based on the text feature vectors and a frequency of occurrence of each rating vector, such that the inference model may be applied to text reviews to infer aspect ratings associated with the text reviews. | 10-10-2013 |
| 20130282611 | SYSTEM AND METHODS FOR PROVIDING USER GENERATED VIDEO REVIEWS - A system and method that obtains and publishes user generated video product reviews by generating a user account and receiving a user generated video review associated with the user account, where the user generated video review comprises audio and video data featuring a reviewed product. A product tag associated with the reviewed product is received. A product description is associated to the reviewed product based on the product tag. The user generated video review is approved if a set of criteria are met. An incentive is distributed to the user account associated with the user generated video review. The user generated video review is stored to a database comprising a plurality of user generated video reviews. The user generated video review is published. | 10-24-2013 |
| 20130290214 | METHOD AND APPARATUS FOR PROVIDING REVIEWS AND FEEDBACK FOR PROFESSIONAL SERVICE PROVIDERS - The present invention relates generally to a method and an apparatus for providing reviews and feedback for professional service providers (PSP). More particularly, the invention encompasses a method and an apparatus for providing reviews and feedback on customers or organizations by a professional service provider who has worked with the customer or the organization. The present invention is also directed to one or more data bases that are accessible to professional service providers either prior to or during or after performing a work assignment for a specific customer or organization. The present invention also encompasses a rating system and/or reviews by a professional service provider either prior to or during or after performing a work assignment for a specific customer, on not only for the job but also on the client or customer. Ads for generating income could also be displayed or transmitted during any communication. | 10-31-2013 |
| 20130304667 | Method and System for Promoting Arbitration Between Evaluators and Evaluees - A computer enabled system operating over a network such as the internet, employing software adapted to register both users and recipients of user reviews. The system endeavors to maintain the accuracy of product and service provider ratings by employing a relational database of users and review recipients stored in relational databases in electronic memory. Users input evaluations of providers which may be reviewed by providers and accepted and published or contested. Mitigation services between users and providers are provided to allow restitution to render evaluations acceptable to providers. Electronic identifiers associated with users may be employed to prevent multiple evaluations by supposed different users and prevent skewing ratings of providers. | 11-14-2013 |
| 20130311395 | METHOD AND SYSTEM FOR PROVIDING PERSONALIZED REVIEWS TO A USER - A method and system for providing personalized reviews to a user. The method includes identifying multiple reviews, provided by multiple reviewers, on an entity; generating multiple profiles corresponding to the multiple reviewers; classifying the reviewers into one or more groups, each of the one or more groups includes a corresponding list of similar reviewers; mapping the user to a group, of the one or more groups, corresponding to the entity; and displaying one or more reviews, provided by the list of similar reviewers, along with comments associated with the one or more reviews. The system includes an electronic device, a communication interface, a memory and a processor to identify multiple reviews, to generate multiple profiles, to classify the reviewers into one or more groups, to map the user to a group and to display one or more reviews along with comments associated with the one or more reviews. | 11-21-2013 |
| 20130325745 | Providing Feedback via a Social Network from a Media Distribution Platform - A method to provide information about media products available through a media distribution platform enables users of the media distribution platform to communicate information about media products via social network messages. Upon selection of an option by a user to communicate information about a media product via a social network message, the media distribution platform generates a pre-filled social network message that includes an identifier of the media product. In addition to allowing information about media products to be communicated via the social network, the media product identifier also enables the media distribution platform to retrieve information about a media product's popularity as indicated by the number of social network messages that include the identifier. This information can be utilized to enhance and personalize user media product recommendations through the media distribution platform. | 12-05-2013 |
| 20130325746 | Method for Analyzing and Ranking Venues - A technique is disclosed for ranking venues and for providing a user with one or more of the ranked venues. To do so, a data processing system trains a model during a first, training sequence, by using a training dataset of past check-ins that were made by users visiting venues. The trained model, representing a learned hypothesis, represents venues that are ranked according to their relevance to users who are also represented by the model. During a second, run-time sequence, the system receives real-time geolocation data that represents users and generates a set of candidate venues for a user by determining venues that are nearby the geolocation of the user. The system then ranks the generated candidate venues by applying the learned hypothesis. One or more of the ranked venues can be provided to a user's wireless terminal, for example, where they can be presented as venue recommendations. | 12-05-2013 |
| 20130332385 | METHODS AND SYSTEMS FOR DETECTING AND EXTRACTING PRODUCT REVIEWS - Techniques are provided which collect user generated online review information related to a product, and detecting at least information related to an assessment or opinion related to the product included within user generated online communication information. The information related to an assessment or opinion related to the product may be extracted. It may be determined whether the online review information and the information related to an assessment or opinion include fraudulent information. The fraudulent information from the online review information and the information related to an assessment or opinion may be filtered out to generate genuine online review information and genuine information related to an assessment or opinion. The genuine online review information and the genuine information related to an assessment or opinion may each be assigned respective weights, and integrated to create a review summary for the product. | 12-12-2013 |
| 20130332386 | CONTENT MANAGEMENT - A system and method for managing content are provided herein. The method includes accepting a content entry related to a product. The method also includes receiving a content rating for the content entry from a user. Additionally, the method includes calculating a combined rating for the content entry based at least in part on the content rating. Furthermore, the method includes determining a persistent status of the content entry based on the combined rating. | 12-12-2013 |
| 20130339271 | EVALUATION SYSTEM, EVALUATION METHOD, AND STORAGE MEDIUM - An evaluation system includes a device including a processor and a memory storing a program and a first external apparatus. The program is configured to cause the processor to function as an action detecting unit that detects a predefined action, an identification information obtaining unit that obtains identification information of an evaluation target when the predefined action is detected by the action detecting unit, an identification information storing unit that stores the obtained identification information in a storage, and a transmitting unit that transmits the identification information stored in the storage to the first external apparatus. The first external apparatus includes an evaluation information calculating unit that calculates and updates evaluation information of the evaluation target associated with the identification information received from the device. | 12-19-2013 |
| 20140006308 | PORTION-BY-PORTION FEEDBACK FOR ELECTRONIC BOOKS | 01-02-2014 |
| 20140006309 | METHOD AND APPARATUS FOR COLLECTING DATA FOR AN ITEM | 01-02-2014 |
| 20140006310 | METHOD, SYSTEM AND PROGRAM PRODUCT FOR DISTRIBUTION OF FEEDBACK AMONG CUSTOMERS IN REAL-TIME | 01-02-2014 |
| 20140012774 | METHOD AND APPARATUS FOR IMPROVING USER EXPERIENCE WITH AN APPLICATION ACROSS MULTIPLE DEVICES - An approach is provided for identifying and utilizing user experience differential information to improve a user's experience for a given application. The analytics platform determines one or more user experience ratings associated with at least one application, at least one subcomponent of the at least one application, at least one application category, or a combination thereof with respect to one or more device types. The analytics platform processes and/or facilitates a processing of the one or more user experience ratings to determine user experience differential information between the one or more device types. | 01-09-2014 |
| 20140012775 | PROCESS CONTROL SYSTEM - Exemplary embodiments relate to a process control system for the automated control of the process-engineering installations with a device management system, wherein the process control system includes at least one central facility and also a plurality of field devices. The device management system includes at least one function for integrating a field device into the process control system. For the purpose of transmitting experiences of the users to the system provider, at least one component of the process control system includes a user interface for rating the integration solution, capturing the rating, and transmitting the rating from the user to a system provider for evaluation. | 01-09-2014 |
| 20140019378 | EVALUATION SYSTEM, METHOD, AND COMPUTER-READABLE RECORDING MEDIUM - An evaluation system includes an evaluation device and a server. The evaluation device includes a detection unit configured to detect a specific action, an ID (identification data) obtaining unit configured to obtain an ID of an evaluation object according to a detection result of the detection unit, a first storage unit configured to store the ID obtained by the ID obtaining unit, and a communication unit configured to transmit the ID to a server and receive evaluation data of the evaluation object from the server. The server includes a second storage unit configured to store the evaluation data of the evaluation object in association with the ID of the evaluation object, a counting unit configured to update the evaluation data of the evaluation object when receiving the ID associated with the evaluation object, and a providing unit configured to transmit the evaluation data to the evaluation device. | 01-16-2014 |
| 20140025601 | SYSTEM AND METHOD FOR IDENTIFYING REVIEWERS WITH INCENTIVES - A system and method includes obtaining reviews from an electronic commerce site, generating statistics via a specifically programmed machine regarding the reviews by reviewers, identifying reviewers via the machine having statistics indicative of a compensated reviewer, generating scores via the machine for the reviewers indicative of a probability that each reviewer is a compensated reviewer. The method may further or alternatively include monitoring user interactions via a specifically programmed machine with electronic commerce generated content with respect to reviews of products, and providing a reviewer score via the machine responsive to such user interactions, wherein the score is representative of the probability that a reviewer generating the score is compensated with respect to providing reviews. | 01-23-2014 |
| 20140040160 | SYSTEM AND METHOD OF RATING A PRODUCT - For a system having a network-enabled device in communication with a computing network, a method of rating a product includes receiving a product identifier of a product from the network-enabled device, determining a product price, determining a brand entity, and defining a geographic perimeter of interest. One or more brand entity economic values attributed to the product are determined, such as a revenue received amount, a wages paid amount, a taxes paid amount, and/or a charitable contribution amount. Economic impact values are determined for the product and relate the product price to the brand entity economic value for the perimeter of interest. The method determines and outputs an economic impact rating to a user of the network-enabled device based the one or more economic impact values. | 02-06-2014 |
| 20140040161 | METHOD AND SYSTEM FOR MANAGING BUSINESS FEEDBACK ONLINE - A method and system for a business to manage negative feedback reviews submitted on a public review webpage by a customer. The method includes registering with a review management service, assigning a unique identifier and a profile page to the business, encouraging a customer to submit a review of the business using the unique identifier, and providing, to the business, information from the review management service which enables the business to counter or manage negative reviews. Thereby, a business can be notified when a negative feedback review is submitted by a customer prior to the negative feedback review being submitted to a public review webpage. The method also includes enabling businesses to receive notification of feedback for individual employees to take appropriate corrective action. Further, the business can provide customers with rewards as an incentive or encouragement to complete reviews with the goal of obtaining positive reviews from satisfied customers. | 02-06-2014 |
| 20140040162 | METHOD AND SYSTEM FOR PROVIDING INFORMATION FROM A CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM - A method for providing information relating to revenue of an enterprise is disclosed. The method embodiment includes receiving, by a server computer, a request from a user for information relating to an enterprise's revenue, and identifying a plurality of business contacts of the user. The business contacts are affiliated with a company with which the enterprise is conducting business to produce revenue. An impact score is determined for each of the business contacts based on impact factors relating to at least an attribute of the business contact, an attribute of a company affiliated with the business contact, and to the business contact's role in completed and pending business transactions between the company and the enterprise. At least one business contact is selected based on its impact score, and a response including information identifying the selected business contact(s) is transmitted by the server to the user. | 02-06-2014 |
| 20140046869 | METHODS OF RATING AND DISPLAYING FOOD IN TERMS OF ITS LOCAL CHARACTER - Methods of rating and ranking foods based on various dimensions of where food and food business has originated from are provided. In some embodiments, the methods can comprise scalable and strategic ways to increase the visibility of local food products in grocery stores or food service providers (such as restaurants). In some embodiments, this can be done through on-shelf, on-menu, or on-product labelling, a rating system for how local a food product is, a conventional URL (uniform resource locator) link and/or a quick-response link (a URL that a smart phone can scan) that can allow customers to pursue further information about a product from a point of sale or distribution. The link can lead to a website or other page destination (ie. such as through an app), that can provide a database of participating local food producers/processors who retail in grocery stores or supply restaurants and other food distributors. | 02-13-2014 |
| 20140046870 | INFORMATION PROCESSING APPARATUS, INFORMATION PROCESSING METHOD, AND PROGRAM - To improve reliability of feedback information on service, provided is an information processing apparatus including a communication unit, a storage, and a controller. The communication unit is capable of receiving first use information indicating that a first user has used a first service-providing facility and first feedback information on service of the first service-providing facility, the first feedback information being input in a user terminal and associated with the first use information. The storage is capable of storing the received first use information and first feedback information in association with each other. The controller is capable of executing predetermined information processing for indicating that the stored first feedback information has high reliability. | 02-13-2014 |
| 20140052663 | SYSTEM AND METHOD FOR ELECTRONIC EVALUATION AND SELECTION OF SCHOOLS BASED ON USER INPUTS - A system and method for electronically evaluating and selecting schools based on user inputs is provided. The system may include a server for receiving and processing information and preferences of a student provided by a user and databases for storing such information. The system may also receive and process information from alumni and other sources to create a profile for a school. An algorithm provided by the system may be used to provide the user a report and custom ranking of schools based on the student information and preferences, and school profiles. | 02-20-2014 |
| 20140052664 | Map-authoring applications and geogames - The present invention provides methods, devices, and systems for allowing a novice user to create, manage, and distribute maps, map-based games, and simulations in any environment, with map tiles from any map provider. Users are allowed to make and manage such maps with a universal map-authoring application, thereby increasing its desirability among other novice users. | 02-20-2014 |
| 20140074748 | System and Method for Publishing and Managing Feedback on Products Using a Merchant-Independent and User-Centric Approach - A system and method is provided for managing and publishing feedback using a merchant-independent and user-centric approach. The system comprises means for registering a user. The system also provides means for collecting, from the registered user, information verifiably indicating, to an appreciable extent, that the user has used a product identified by the collected information. The system further provides means for matching the product to an officially identified product stored in a product database. The system additionally provides means for enabling the user to provide only a single instance of feedback on the matched product. The system further provides means for enabling the user to view the feedback provided by the user on the matched product as well as the feedback provided by other registered users on the matched product. | 03-13-2014 |
| 20140081887 | Measuring Customer Service Levels - Methods and apparatus, including computer program products, for measuring how well interactive components of a service facility that are accessible to users through a communication network perform in serving users, the interactive components being a proper subset of all of the interactive components of the service facility, and using the results of the measuring to evaluate the performance of the service facility with respect to a target performance. | 03-20-2014 |
| 20140089223 | METHOD AND SYSTEM OF SUGGESTING ESTABLISHMENTS - The present disclosure provides for search optimization of searches for establishments. Social network communications posted at one or more social media networking sites are monitored by a social network server from which one or more indicators of popularity of the establishment can be determined by the social network server. A popularity score of the monitored establishment or establishments may be generated from the determined indicators of popularity. In response to a search query, the popularity score of the monitored establishments may be returned by the social network server as a search result to a user via an electronic communication device. | 03-27-2014 |
| 20140095406 | Systems and Methods for Enhanced Engagement - In some embodiments, a method comprises receiving, from a digital device by a virtual network server, a wireless network identifier, the wireless network identifier associated with a wireless network, retrieving a network record associated with the wireless network identifier from a plurality of network records, identifying one or more notification messages based on the retrieved network record, the one or more notification messages being associated with one or more customer experience interfaces displayable to a user upon engagement with the respective one or more notification message, and delivering the one or more notification messages and the one or more customer experience interfaces to the digital device thereby enabling a user to view and engage at least one of the one or more notification messages to access at least one of the one or more customer experience interfaces. | 04-03-2014 |
| 20140095407 | INTEGRATED METHOD AND SYSTEM FOR REAL TIME BI-DIRECTIONAL COMMUNICATIONS OF ISSUES, CONCERNS, PROBLEMS, CRITICISMS, COMPLAINTS, FEEDBACK, OR COMPLIMENTS AND MANAGING, TRACKING, RESPONDING AND AUTOMATING RESPONSES TO SAME - A method and system whereby an Individual can communicate with an organization, business, service provider, healthcare provider or other enterprise (“Enterprise”) wherein the Enterprise can in turn manage, track, respond to, and automate responses to the communication of the Individual. This bi-directional communication can be conducted using a mobile device such as a smart phone or tablet or through a computer connected to the Internet. The Enterprise has a dashboard-like software application to manage, track, measure, and respond to the Individual that has initiated the communication. The Individual may choose to communicate anonymously with the communication stream moving through a third-party server which can serve as an anonymous proxy for the Individual. | 04-03-2014 |
| 20140095408 | DETECTING COMPETITIVE PRODUCT REVIEWS - One embodiment provides a system for recommending products. The system may include a search engine to retrieve, from a collection of product reviews, product review results using at least two input product names. The system may also include a template builder to build comparative sentence templates to define relationships between at least two product names, in which each comparative sentence template has a weight as a function of the defined relationship, and the search engine extracts one or more snippets matching at least one of the comparative sentence templates within each product review result. The system may further include a review ranking device to rank the product review search results based on the one or more extracted snippets, in which each snippet has a same weight as its matched comparative sentence template. | 04-03-2014 |
| 20140108290 | MERCHANT INFLUENCE SCORING - A system and a method are disclosed including computer software interface, such as a webpage, which allows a user to enter one or more merchant identification information and displays automatically computed merchant score(s) to the user indicating a level of influence and/or quality of the entered merchant(s) as perceived by its customers or other businesses. The displayed merchant score may be computed based on multiple predefined parameters collected from various data sources including social networks like Facebook, Google+, Tweeter®, Linkedin®, and the like, as well as from other sources such as internet blogs, newsletters, industry web portals and discussion forums, commercial databases, chamber of commerce, other ratings, coupons, published articles, reviews, and the like. | 04-17-2014 |
| 20140114876 | SYSTEMS AND METHODS FOR OBTAINING AND UTILIZING ONLINE CUSTOMER SERVICE REVIEWS OF INDIVIDUAL EMPLOYEES - Systems and methods are provided for obtaining and utilizing online customer service reviews for an individual employee of a service provider such as a business. When a customer receives service from a service provider or business with at least one employee that provided the service, the customer is asked to create an online review for the individual employee which provided the service as opposed to the company in general. The individual employee and service provider in the review are identified and matched with the correct service provider and employee, after which the review is transmitted to the service provider and employee. The reviews may be aggregated into individual profiles for each employee, which can be displayed on the business website or an employee profile website to advertise the employee's customer service. The employee profiles can also be used to award and incentivize each employee to provide better customer service. | 04-24-2014 |
| 20140114877 | SYSTEMS AND METHODS FOR AUTHENTICATING ONLINE CUSTOMER SERVICE REVIEWS - Systems and methods are provided for authenticating online customer service reviews using unique customer identifiers such as payment data and location data. A customer authentication process is performed before or after a customer who obtains a service from a particular employee of a service provider is asked to complete a review of the employee to verify that the customer completing the review is the customer that received the service from the employee. A payment-based authentication process will check the payment information to determine if the customer's payment information matches their customer review profile, while a location-based authentication process will determine whether the user's mobile device is in the location where the service was performed. Once the authentication process verifies that the customer creating the review, the resulting online customer service review can be identified as an authentic customer review of the service provider, employee and the service. | 04-24-2014 |
| 20140122369 | PROOF SUPPORTED REVIEW SYSTEM - An invention is disclosed for an information system, method, or process that, among its enabling features, collects, organizes, and disseminates review information from customers with proof of involvement or engagement, such as sales receipts. Such a system, method, or process also provides a more inclusive, reliable, or otherwise effective way of gathering reviews for product, service, and seller and communicating them with consumers. | 05-01-2014 |
| 20140129477 | METHODS AND SYSTEMS FOR RANKING ENTITIES - Ranking institutions by creating sub-rankings of desirable outcomes, identifying all members of a social network service who have listed a predetermined indicator in their profile, grouping the members by institution, for each sub-ranking, ordering institutions by the proportion of members achieving the outcome of the sub-ranking, and displaying of the ordered institutions by sub-ranking in an interactive display that enables users to select sub-rankings and view institution ranking within sub-rankings In one embodiment the institutions may be undergraduate schools and the predetermined indicator may be a bachelor degree. | 05-08-2014 |
| 20140129478 | REVIEW SUBMISSION CONTROL DEVICE, REVIEW SUBMISSION CONTROL METHOD, REVIEW SUBMISSION CONTROL PROGRAM, AND COMPUTER-READABLE RECORDING MEDIUM RECORDING SAID PROGRAM - In order to prevent an increase in posting of inappropriate reviews not helpful to users, a review posting control device ( | 05-08-2014 |
| 20140136443 | METHODS AND SYSTEMS FOR THE SALE OF CONSUMER SERVICES - Computer-implemented systems and methods for the sale of consumer services. Predictions are made based on the behaviors, preferences, assets, identifying characteristics, and other attributes associated with customers and merchants. In one implementation, a prediction is made as to whether a customer is likely to request a service and whether a merchant is likely to be selected by the customer to provide the service. In another implementation, the calendars of a merchant and customer are automatically updated to account for the customer's late arrival to an appointment at the merchants location. In yet another implementation, a customer purchases an appointment for a service from another customer that has the appointment scheduled with a merchant providing the service. | 05-15-2014 |
| 20140149310 | SELECTION OF IMAGES TO SELECT A PLACE - A computer-implemented method of selecting a place from a set of candidate places. The method includes presenting, for display to a user, multiple images, each image being associated with a part of the set of candidate places. The method also includes receiving an indication of a selection of one of the images, reducing the set of candidate places based on the selected image, and repeating the presenting, receiving, and reducing steps. | 05-29-2014 |
| 20140149311 | METHOD AND SYSTEM FOR PROMOTING USER GENERATION OF CONTENT - Systems and methods for promoting user generation of content are disclosed. More particularly, embodiments of systems and methods to facilitate the generation of content by users are disclosed. Specifically, in one embodiment, in order to drive generation of desired content, the generation of content by a user may be linked to an opportunity to generate additional content (where the two types of content may be the same or different). In particular, in certain embodiments when a user has generated a first type of content the opportunity to generate a second type of content may be presented to that user. | 05-29-2014 |
| 20140156554 | APPARATUS AND METHOD FOR THE CATEGORIZATION OF SCANNED INFORMATION, IN PARTICULAR THE MATURITY LEVEL OF LITERATURE DISTRIBUTED TO CONSUMERS, TO EXPRESS THE CATEGORIZATIONS TO CONSUMERS - Apparatus and a method are disclosed for the assignment of a maturity rating on a piece of literature, namely a book, which requires no extra time or energy from those involved in the process, performed by an original process of assigning a numerical value to portions of a book's literature, which is carried out either by a software apparatus or method involving human involvement, with ratings being obtained under license and recorded in a central database, and displaying that book's category of maturity level to the public during the process of offering a book for consumption in one form or another, in an expression of an already created piece of literature pertaining to only English and not any spin-off language contained within. The rating process uses an established curriculum. Ratings are solely used for advantages to all of those involved. | 06-05-2014 |
| 20140156555 | SYSTEM AND METHODS FOR PROVIDING FINANCIAL ACCOUNT INFORMATION OVER A NETWORK - A system and method for providing financial account messages to customers while accessing web sites is disclosed. Methods, systems and articles of manufacture consistent with the present invention enable a financial account issuer to provide an application to customer's computer system over a network. The application may be configured to provide various messages associated with the customer's financial account provided by the financial account issuer while the customer browses web sites. The financial account messages may be configured to provide interactive and dynamically changing account status information based on attempted purchases of goods and/or services by the customer at merchants' web sites. The application may also be configured to provide rating information associated with web sites accessed by the customer. | 06-05-2014 |
| 20140156556 | TIME VARIANT RATING SYSTEM AND METHOD THEREOF - Embodiments of the present invention provide a system for enhancing reliability in computation of ratings provided by a user over a social network. The system comprises of a processor and a memory coupled to the processor. The memory further comprises a rater score database, a satisfaction database, a social network registration database, a user profile database, and a plurality of instruction executable by the processor. Said instructions in the memory are enabled to accept a message from at least one user wherein said message comprises a satisfaction score associated with at least one service provider and to retrieve a rater score associated with said at least one user from said rater score database. Further, the memory includes instructions in order to compute a new satisfaction score based on said rater score and said satisfaction score and update said satisfaction database to include said new satisfaction score. In a similar manner, the new satisfaction score can be computed based upon the information stored in the social network registration database and user profile database. | 06-05-2014 |
| 20140164283 | SYSTEM AND METHODS FOR PROVIDING USER GENERATED VIDEO REVIEWS - Methods and systems for content aggregation and distribution are described. Video content may be received from a plurality of sources. The video content may be associated with metadata identifying items included within the video content. A video player may be provided which enables video content to be displayed on a user terminal, and a control may be provided enabling the user to quickly navigate to specific portions of the video content. A viewer of the video content may, in turn, author and provide additional video content. The video player may be embeddable. | 06-12-2014 |
| 20140172743 | EVALUATION INFORMATION IDENTIFYING DEVICE, EVALUATION INFORMATION IDENTIFYING METHOD, EVALUATION INFORMATION IDENTIFYING PROGRAM, AND COMPUTER READABLE RECORDING MEDIUM FOR RECORDING THE PROGRAM - An evaluation information identifying device includes an extracting unit that, when, as a result of determining the presence or absence of a correlation between a supplier of an evaluation target and an evaluator having made a positive evaluation on the evaluation target, it is determined that there is a correlation, extracts evaluation information posted by the evaluator on the evaluation target provided by the supplier as specific evaluation information, and an outputting unit that performs specified processing based on the extracted specific evaluation information. It is thereby determined whether the possibility that the evaluator is an interested party to the supplier is high or low, and the evaluation information by an interested party to the evaluation target or the like is identified. It is thereby possible to provide useful evaluation information. | 06-19-2014 |
| 20140172744 | SYSTEM AND METHOD FOR PROVIDING ACCESS TO PRODUCT REVIEWS AND/OR RATINGS - A system causes an image of a product and a ratings dashboard to be presented on a client computing device. Interaction with the ratings dashboard causes a quick review summary for the product to be presented. The quick review summary for the product provides a top line visual summary of review information provided by product reviewers which information includes a visualization of at least a number of product reviewers that have given the product each of a plurality of overall product reviewer ratings and a visualization of an average overall product reviewer rating of at least one characteristic of the product. Interaction with the quick review summary for the product may be used to cause a presentation of a more detailed summary of the product reviewer information for the product or information related to all product reviewer reviews for the product which information is further capable of being at least one of sorted and filtered. | 06-19-2014 |
| 20140195458 | METHODS, SYSTEMS, AND COMPUTER PROGRAM PRODUCTS FOR COMPILING EXPERIENCE RATINGS FOR SERVICE PROVIDERS - A method for compiling experience ratings for service providers includes receiving a rating of a communication service provided by the service provider from a user of the communication service. The rating has a geographic location and a time associated therewith. The geographic map is updated with the rating that was received from the user. | 07-10-2014 |
| 20140195459 | MEASURING AND IMPROVING THE QUALITY OF A USER EXPERIENCE - Implementations and techniques for measuring and improving the quality of a user experience are generally disclosed. | 07-10-2014 |
| 20140207703 | System and Method for Providing Transit Reviews - A social transit review platform allows a user to create and share a transit review from a first subject to a second subject; the first and second subject being any product, service, venue, etc. The user first creates a personal user account, through which the transit review can be created. Upon creating the transit review, the user can also provide a first subject review or a second subject review for the first subject and second subject, respectively. Comparative review data is then provided by the user to describe the transition from the first subject to the second subject. The first subject review, second subject review, and comparative review data are then organized into the transit review and displayed to other users. A quick transit review can also be generated, to display a number of positive transit reviews and a number of negative transit reviews for a collection of transit reviews. | 07-24-2014 |
| 20140207704 | METHOD FOR DETERMINING A CRIME DETERENT FACTOR - A method for determining a crime deterrent factor of a security system or security equipment includes determining a value for a traceability factor, a robustness factor, an analytics factor, a prosecutions factor and a publicity factor based on attributes of a particular security system or security equipment, wherein the value for each of the factors is determined by comparing the attributes of the particular security system or security equipment against a scale of predetermined attributes each of which have been assigned a value; (i) factoring the traceability value by the robustness value; (ii) factoring the analytics value by the prosecution value; (iii) combining the values obtained by steps (i) and (ii) by either addition or multiplication; and (iv) multiplying the value of step (iii) by the publicity value. | 07-24-2014 |
| 20140214717 | SYSTEM AND METHOD FOR MEASURING AND MONITORING PRODUCT AND SERVICE EFFECTIVENESS - A system to measure and monitor product and service effectiveness is disclosed. The system may include a plurality of assessment statements ratings that include a before system rating and an after system rating and present an assessment quiz result back to a user in real time while allowing the user to take the assessment quiz as often as desired. The system may also include a method for measuring and monitoring product and service effectiveness that includes the steps of accessing a provider's website, accessing a plurality of assessment statements on a database run by a data analysis non-transitory storage media and accessing a results dashboard with a plurality of compiled user results. | 07-31-2014 |
| 20140236858 | SCORING SYSTEM, METHOD AND DEVICE FOR GENERATING AND UPDATING SCORES FOR MARKETED OFFERINGS - A system, method and device generate a score for a marketed offering. In one embodiment, the system has a data storage device storing data associated with a contributor-derived factor, a supplemental factor and at least one mathematical formula. | 08-21-2014 |
| 20140258169 | METHOD AND SYSTEM FOR AUTOMATED VERIFICATION OF CUSTOMER REVIEWS - Described embodiments provide systems and methods for verifying customer reviews. Certain embodiments evaluate the authenticity of a proof-of-purchase provided by a customer. Other embodiments may provide an electronic service that verifies the authenticity of a proof-of-purchase provided by a customer to document a transaction between the customer and a merchant. | 09-11-2014 |
| 20140258170 | SYSTEM FOR GRAPHICALLY DISPLAYING USER-PROVIDED INFORMATION - Appraisal information associated with one or more topics are collected and provided via a graphically displayed interface. The interface is configured to graphically display descriptive appraisal information (language-based descriptors) and quantitative appraisal information (number-based descriptors) associated with a topic in a two-dimensional field as a semi-ordered perceptual map of choices. Such a choice map represents qualitative assessments of a particular topic in a way that facilitates immediate understanding of the feedback from a large number of end-users. | 09-11-2014 |
| 20140258171 | DETERMINING RATINGS BASED ON RATINGS OF OTHER ENTITIES - Information about a first characteristic of one or more entities related to a first entity is obtained. Then one or more characteristic values are calculated for the first characteristic of the one or more entities related to the first entity. Then a first rating is assigned to the first entity based on the one or more characteristic values for the first characteristic of the one or more entities related to the first entity. | 09-11-2014 |
| 20140279673 | Integrated Multimedia Booth - Embodiments of the present disclosure may provide an integrated multimedia booth. The integrated multimedia booth may be operative to receive credentials from a user, enable the user to make an online endorsement of an operator of the multimedia booth prior to operating a camera of the multimedia booth, and operate the camera of the multimedia booth once the online endorsement has been made. | 09-18-2014 |
| 20140279674 | APPARATUS, SYSTEMS, AND METHODS FOR ANALYZING CHARACTERISTICS OF ENTITIES OF INTEREST - The present disclosure relates to apparatus, systems, and methods for analyzing characteristics of entities of interest. In particular, the present disclosure provides a mechanism for analyzing information about entities of interest and for rating or scoring the entities of interest based on the analyzed information. The rating or the score of an entity of interest can sometimes be referred to as a placerank value of an entity of interest. | 09-18-2014 |
| 20140289158 | METHOD AND APPARATUS FOR RATING A MULTI-VERSION PRODUCT - A method and apparatus for rating a product is disclosed. The method comprises accessing ratings data associated for a plurality of versions of a product; causing display of an indicator, on a timeline, for each version in the plurality of versions; causing display of ratings, on the timeline, for a version of the product; receiving a request to view ratings for a version of the product different from the indicated version; and updating the timeline with ratings for the different version of the product. | 09-25-2014 |
| 20140289159 | OPEN SOURCE SOFTWARE PRODUCTS ASSESSMENT - An assessment system for assessment of Open Source Software (OSS) products including a computation module configured to receive a rating, for product criterions of each OSS product from an assessor, based on product parameters of each of the OSS products. The product criterions are associated with one or more product categories. The computation module is further configured to compute a product weighted score for each product criterion based at least on the rating and then generates a product scorecard for each OSS product. Upon generation of the product scorecards, an assessing module is configured to identify an optimum OSS product amongst the OSS products based on the assessment of the product scorecard and a benchmark scorecard of an OSS product. | 09-25-2014 |
| 20140289160 | INTERACTIVE FEEDBACK SYSTEM - A feedback system including a controller configured to: register a system account for each of a plurality of users, wherein the feedback system account includes a unique identification code for each of the plurality of users; provide a graphic user interface through which a first user: generates a request for feedback; selects one or more groups to which to communicate the request for feedback, where in the selection of the groups includes associating one or more unique identification codes with each of the groups; receives feedback from at least a second user associated with a unique identification code associated with one of the groups, wherein, upon receipt of the feedback from the second user, the first user is automatically authorized to reply to the second user; and accesses feedback analytics related to the feedback received in response to the request for feedback. | 09-25-2014 |
| 20140289161 | DYNAMICALLY GUIDED USER REVIEWS - Systems and associated processes for guiding users to provide more useful reviews are described. These systems and processes can provide guided reviews in certain embodiments by presenting questions to a user in the form of an interview. The questions can be relevant to the item being reviewed, and as such, may be specifically and dynamically selected based on the particular item under consideration. Many other criteria may be used to select the types of questions presented to users, examples of which will be described below. Presenting review questions to users can have the effect of reducing or eliminating the “blank page” effect of having to write a review from scratch, with no guidance. Accordingly, review questions can potentially elicit more thorough and useful feedback than existing review systems in some embodiments. | 09-25-2014 |
| 20140289162 | SYSTEM FOR MANAGING MOVES - Some embodiments of the invention may reduce the amount of time a consumer spends coordinating a move. A system is provided which may guide the consumer through the process of planning the move, including developing an inventory of items to be transported. Based on the consumer's plan, quotes for the move may be provided from multiple movers, and each quote may be an exact price that a mover will charge, rather than merely an estimate. To enable movers to provide exact quotes, some embodiments of the invention implement a standard pricing methodology. The system may allow movers to define pricing information in accordance with the methodology, and this information may be used to calculate a quote for a move when a consumer requests one. | 09-25-2014 |
| 20140297557 | DEVICE FOR PROVIDING INFORMATION, METHOD FOR PROVIDING INFORMATION, PROGRAM FOR PROVIDING INFORMATION, AND COMPUTER-READABLE RECORDING MEDIUM STORING PROGRAM FOR SAME - An information providing device includes a first object specifying unit that, by referring to a comparison history database that stores comparison information and a reservation record database that stores reservation information, specifies an object of trading included in the comparison information and not included in the order information corresponding to the comparison information as a first object of trading, a second object extraction unit that, by referring to the above databases, extracts a second object of trading compared with the first object of trading and ordered from a user, a recommendation information generation unit that generates recommendation information based on trading object information of the second object of trading read from a facility database that stores trading object information, and a transmitting unit that presents the recommendation information to an offerer of the first object of trading. | 10-02-2014 |
| 20140297558 | STORE RANKING DEVICE, ORGANIZATION RANKING DEVICE, AND STORE RANKING METHOD - A store ranking device calculates, for each of stores, a store score of the store based on purchase information and a producer score, ranks the stores based on the calculated store scores, and outputs ranking information indicating the ranks of the stores, the purchase information including information indicating at least one producer who provides the store with a product and information indicating a quantity of the product provided by the at least one producer, and the producer score being determined for each of the at least one producer and indicating sensitivity of the at least one producer to sustainability of a society. | 10-02-2014 |
| 20140297559 | SYSTEM AND METHOD FOR RATING PLURAL PRODUCTS - A system and method for rating of each of plural products comprising identifying plurality of attributes associated with a category of product, applying a scalar structure for each attribute to provide scalar value of each attribute for each of the plural products, determining an incremental competitive index for each attribute of each product based on the scalar value of each attribute and a number of products having the scalar value, and rating each product based on the determined competitive index. | 10-02-2014 |
| 20140304189 | Software and Method for Rating a Business - The present invention provides a method for determining the business rating of a business. The method includes the steps of electronically receiving rating information about the business from a plurality of reviewers; electronically weighting the rating information based on the source of the rating information; and electronically developing a rating score based on the weighted rating information. A non-transitory machine-readable storage medium for determining the business rating of the business is also provided. | 10-09-2014 |
| 20140317015 | FINANCIAL ADVISOR RANKING SYSTEMS AND METHODS - Methods and systems are provided to compute a financial advisor score based on demographic and professional data, or variables, associated with a financial advisor. In particular, subgroups based on the values of the variables for multiple financial advisors are created; based on sales attributed to the subgroup of financial advisors and the number of financial advisors in each subgroup, a weighting for each variable associated with each financial advisor is derived. A plurality of variable weights associated with each financial advisor may be added together and scaled yielding a financial advisor score. | 10-23-2014 |
| 20140324728 | SYSTEM AND METHOD FOR PROGRESSIVE FEEDBACK COLLECTION AND REVIEW - Disclosed are systems and methods for the collection and display of linked feedback about a party to multiparty interactions involving a series of events. The disclosed system creates improved feedback by collecting feedback about a party from other participants to an interaction and collecting feedback from the party about the other participants. This feedback is then in a user interface displaying multiple instances of progressive multiparty feedback for an interaction. | 10-30-2014 |
| 20140324729 | Computerized System and Method for Determining an Action Person's Influence on a Transaction - The present invention is a computerized method to compute an action person's influence factor, representing the action person's influence with respect to a transaction person for the transaction person's transaction where the action person's action entity is qualified as a relevant action entity for the transaction's transaction type. | 10-30-2014 |
| 20140337249 | RATINGS FROM COMMUNICATION SESSIONS - A method, computer program product, and system is described. An electronic communication session including a first individual and a second individual is identified. A subject matter area associated with the electronic communication session is determined. A first expertise rating of the first individual by the second individual with respect to the subject matter area is received, the first expertise rating being provided in the context of the electronic communication session. | 11-13-2014 |
| 20140337250 | INFORMATION PROVIDING SYSTEM, SERVER DEVICE, RECORDING MEDIUM, AND CONTROL METHOD - An information providing system having a server device connected to an external server device, which accumulates review management information, including review information indicating a review of a piece of content by a first user and first identification information that corresponds to the first user and history information that indicates a service usage history of the first user and provides a first service that includes a browsing service making the review of the piece of content by the first user browsable. The server device provides a second service to each second user; and a terminal device that the second user operates. Upon receiving a request from the terminal device, the server device acquires and sends, to the terminal device, review management information regarding a piece of content based on a first service usage history of the second user. The terminal device controls a screen display using the received review management information. | 11-13-2014 |
| 20140337251 | INFORMATION PROVIDING SYSTEM, SERVER DEVICE, RECORDING MEDIUM, AND CONTROL METHOD - An information providing system includes: a server device that is communicably connected to an external server device, the external server device accumulating review management information that includes review information that indicates a review of a piece of content by a first user and first identification information that corresponds to the first user and providing a first service that includes a browsing service that makes the review of the piece of content by the first user browsable, the server device providing a second service to each second user; and a terminal device that the second user operates. Upon receiving a request from the terminal device, the server device acquires and sends, to the terminal device, review management information regarding a piece of content based on preference information of the second user. The terminal device controls a screen display based on the received review management information. | 11-13-2014 |
| 20140344182 | LEARNING APPLICATION RANKING IN A MODULAR LEARNING SYSTEM - An apparatus and method are disclosed for ranking learning applications in a modular learning system. Learning applications are stored in the modular learning system and include metadata defining performance metrics. The modular learning system also stores purchase data. Performance measurements based on the performance metrics are additionally stored in the modular learning system, with each performance measurement associated with a learning user and a learning application. The modular learning system receives a ranking request from a ranking requestor, designating a set of learning applications to be ranked. After selecting the performance measurements associated with the learning applications in the designated set, the modular learning system ranks the learning applications based on the performance measurements and the purchase measurements, and provides the ranking to the ranking requestor. | 11-20-2014 |
| 20140358819 | Tying Objective Ratings To Online Items - The present disclosure extends to methods, systems, and computer program products for providing item reviews to an online customer from third party sources during a shopping session on a retail website. | 12-04-2014 |
| 20140365397 | ASSESSMENT OF USERS FEEDBACK DATA TO EVALUATE A SOFTWARE OBJECT - In one embodiment, feedback data of a software object is received through a sequence of cascaded GUIs. The cascaded GUIs include an interaction portion to receive the feedback data from users at a plurality of feedback levels. Further, user role weightings of the users, account weightings of enterprises associated with the users and a time weighting corresponding to a life-cycle phase of the software object are retrieved. Furthermore, average rating of the software object corresponding to each feedback level is determined as a function of the user role weightings, the account weightings, the time weighting, the feedback data corresponding to a feedback level and a number of users submitted the feedback data. The determined average ratings and rating distribution corresponding to each feedback level are graphically displayed on the interaction portion associated with a next feedback level. | 12-11-2014 |
| 20140365398 | SYSTEM AND METHODS FOR MEDIA CONSUMPTION AND RATINGS THROUGH MOBILE DEVICES - An interactive published website (social network) designed for the general television viewing/media consuming public to have access and an opportunity to interactively submit their viewing opinion/habits on what television/media show they are or have just finished watching. Utilizing Designated Local Segment (DLS), a method of television ratings by market and other demographics, individuals can log into a website and register as members using a demographic application. Once a membership is established, members can mark the correct icons referenced to the television/media show they are or have just finished watching, pressing the send button will send us their input plus demographics of that member. The individual polling is electronically sent to a database where it is broken down and mathematically analyzed to provide a more accurate sampling of media ratings/consumption. The system is designed to correlate, aggregate, and display television ratings, media consumption habits, and consumer buying habits based on data collected from various sources. The application uses the aggregated data to identify and track developing trends. Market segment types include location, race, age, gender, or any other demographic that can be recorded. | 12-11-2014 |
| 20140372337 | SYSTEM AND METHOD FOR REPUTATION SCORING - The present invention generally relates to online reputations. Specifically, this invention relates to a system and method for analyzing, determining, reporting and modifying an online reputation of a business, professional or individual. The online reputation of a business, professional or individual being comprised of a numeric value, calculated at least in part on positive reviews of the business, professional or individual, negative reviews of the business, professional or individual and the types of websites the positive or negative reviews reside upon. | 12-18-2014 |
| 20140372338 | SYSTEMS AND METHODS FOR RECOMMENDING MERCHANTS TO A CONSUMER - The disclosed embodiments include systems and methods for generating merchant recommendations for a user. In one embodiment, the disclosed embodiments may include one or more memory devices storing software instructions and one or more processors configured to execute the software instructions to perform operations consistent with the disclosed embodiments. In one aspect, the one or more processors may be configured to receive consumer transaction data associated with a plurality of consumer purchases from at least one data source and store the received consumer transaction data in the one or more memory devices. In another embodiment, the one or more processors may be configured to identify a plurality of merchant recommendations based on the stored consumer transaction data and one or more attributes associated with each of a plurality of merchants. The processor(s) may also be configured to generate corresponding recommendation scores for each of the identified plurality of merchant recommendations based on one or more recommendation models. The one or more processors may further provide the plurality of merchant recommendations and corresponding recommendation scores to the user. | 12-18-2014 |
| 20140379610 | Cannabis Product Updated User Feedback System and Method - A cannabis product updated user feedback system and method that informs users of the anticipated psychological and physiological effects of a cannabis product. The system includes the creation of an effects graph associated with the cannabis product that may be distributed with the cannabis product or presented on a website. The effects graph includes one or more line graphs depicting the effects and interactions experienced by all reporting users of the product. The system includes a website in which the feedback information regarding a particular cannabis product is collected. The administrator of the website then reviews the feedback information and provides updated line graph data. Each line graph shows the intensity of user-reported effects graded from 0 to an upper limit on the y axis over a time presented on the x axis. The effects graph may include icons that visually portray what a user consumed and how they felt. By viewing the line graph, a user can anticipated the effects, the intensity, when they occur and the duration. | 12-25-2014 |
| 20150026094 | RELIABILITY TARGET SYSTEM - A system, such as a reliability target system (RTS), can determine a customer driven reliability target (CDRT) for a product, such as an electronic device or system. The CDRT can be a target reliability or quality score or a target value, such as a mean time between failures target value. The system may include one or more hardware modules (such as hardware modules including software) configured to: select a high availability mean time between failures (HA); determine a predicted mean time between failures (pMTBF), such as according to industry standard procedures; determine a field mean time between failures (fMTBF), such as according to historical customer experience information associated with the product and/or a product competing with the product. | 01-22-2015 |
| 20150032658 | Systems and Methods for Capturing Event Feedback - Methods, systems and computer readable media are described herein for capturing event feedback and providing a representation of feedback results generated using the feedback indicia. The representation of feedback results involves configuring a transmission module of the computing device to synchronize to an event record representing an event; receiving feedback indicia associated with an event at the computing device; operating a data processor of the computing device to assemble a feedback indicia array using the feedback indicia; and providing the event feedback to a remote data processing module. The capturing of event feedback involves storing a plurality of different event records for a plurality of different events; for each event record, receiving a plurality of feedback indicia arrays; and for each event record determining an aggregate feedback result array from the plurality of feedback indicia arrays. | 01-29-2015 |
| 20150032659 | SCORING CHARGING EVENTS FOR ELECTRIC VEHICLES - A system and method for ranking or scoring charging stations and/or charging events or sessions, and/or performing actions based on the ranking or scoring is described. In some embodiments, a charging station ranking engine is configured to rank charging stations, or potential charging events, based on feedback received from users of the charging stations, such as drivers of electric vehicles, or other dynamically determined factors. | 01-29-2015 |
| 20150032660 | SCORING CHARGING EVENTS AT ELECTRIC VEHICLES - A system and method for ranking or scoring charging stations and/or charging events or sessions, and/or performing actions based on the ranking or scoring is described. In some embodiments, a charging station ranking engine is configured to rank charging stations, or potential charging events, based on feedback received from users of the charging stations, such as drivers of electric vehicles, or other dynamically determined factors. | 01-29-2015 |
| 20150032661 | SCORING CHARGING STATIONS USED BY ELECTRIC VEHICLES - A system and method for ranking or scoring charging stations and/or charging events or sessions, and/or performing actions based on the ranking or scoring is described. In some embodiments, a charging station ranking engine is configured to rank charging stations, or potential charging events, based on feedback received from users of the charging stations, such as drivers of electric vehicles, or other dynamically determined factors. | 01-29-2015 |
| 20150046371 | SYSTEM AND METHOD FOR DETERMINING SENTIMENT FROM TEXT CONTENT - User-generated content is processed from multiple online sources. A sentiment value is determined for a subject based on the user-generated content from the multiple online sources. The sentiment value can be determined by associating a weight with at least a first online source of the multiple online sources. An output can be generated for the sentiment value. | 02-12-2015 |
| 20150052077 | REVIEW TRANSPARENCY INDICATOR SYSTEM AND METHOD - A system and method are provided to include indicators on a website or within an application or publication to indicate a level of openness and level of independence for a review. The system may provide interaction with one or more online interfaces, such as pages provided by a website. The method may include analyzing the reviews; analyzing a level of independence indicative of influence on the review by a creator; analyzing a level of openness indicative of availability of the reviews to a third party user; calculating the transparency using the level of independence and the level of openness; and displaying the transparency as the indicator via the interface. The system and method may relate to an online marketplace. | 02-19-2015 |
| 20150058254 | METHOD AND ARRANGEMENT FOR ELECTRONIC SIGNS - The present invention relates to an electronic sign, a system and a method in the system that enables a customer to transmit a feedback related to a product, a product group, a product category, a brand, a store or information associated with the electronic sign. The system comprising displaying means in the electronic sign configured to present a code on the electronic sign, where the code is associated with the electronic sign. Reading means in a mobile terminal is configured to read the code and download user interaction content to the mobile terminal using the code. Feedback means in the mobile terminal is configured to receive a feedback from the customer and transmit the feedback to the server, the feedback being related to the user interaction content and the product, the product group, the product category, the brand, the store or the information. Receiving means in the electronic sign is configured to receive the feedback from the server and the presenting means being further configured to display the feedback on the electronic sign. | 02-26-2015 |
| 20150058255 | SYSTEM AND METHOD FOR RESTAURANT RATING - The present invention is a system and method for receiving patron ratings of an establishment, analyzing those ratings and providing an indication of the ratings to persons and organizations responsible for the operation of the establishment. The system and method is configured to provide these ratings in a real-time manner to allow corrective actions to be taken within a short period of time to mitigate the negative impact to the establishment's reputation among patrons. | 02-26-2015 |
| 20150066803 | QUANTITATIVE PRODUCT FEATURE ANALYSIS - Providing product review related information to a product review user by: (i) determining a plurality of products having a common product type; (ii) determining a plurality of product features of the plurality of products of the common product type; and (iii) determining, independently of any input from the product review user, a plurality of feature clusters, with each feature cluster including at least two features of the plurality of product features. This software-defined clustering of product features can help review users find the most suitable products and/or services. | 03-05-2015 |
| 20150066804 | METHOD AND SYSTEM FOR GENERATING A CUSTOMER SURVEY FOR AN IMAGE FORMING APPARATUS - A method and system for generating a customer survey for an image forming apparatus is disclosed, which includes generating an e-mail on the image forming apparatus addressed to one or more customers; forwarding the generated e-mail to the one or more customers, wherein each of the one or more customers is requested to complete a customer satisfaction survey; receiving answers to the customer satisfaction survey from the one or more customers; tabulating the answers to the customer satisfaction survey from the one or more customers to determine if the image forming apparatus has one or more complaints associated therewith; selecting a temporary solution for each of the one or more complaints on the image forming apparatus having a complaint ratio greater than a predetermined ratio; and implementing the temporary solution on the image forming apparatus. | 03-05-2015 |
| 20150066805 | LOCATION-BASED ADAPTATION OF FINANCIAL MANAGEMENT SYSTEM - Location-based adaptation of financial management system. Crowdsourced feedback regarding financial management system content is tagged with location data such as an IP address and/or geographic location data. Location-specific counters track feedback received from different locations and may involve different languages, dialects, phrases or other manners of expression associated with different countries, states or regions thereof. When pre-determined criteria is satisfied, e.g., a threshold number of counts associated with a particular location, associated location-based feedback is analyzed and identified feedback patterns are used to selectively modify previously presented financial management system content and adapt the financial management system is adapted to different locations by presenting first modified content based at least in part upon a first identified pattern to users at a first location and second modified content based at least in part upon a second identified pattern to users at a different, second location. | 03-05-2015 |
| 20150066806 | QUANTITATIVE PRODUCT FEATURE ANALYSIS - Providing product review related information to a product review user by: (i) determining a plurality of products having a common product type; (ii) determining a plurality of product features of the plurality of products of the common product type; and (iii) determining, independently of any input from the product review user, a plurality of feature clusters, with each feature cluster including at least two features of the plurality of product features. This software-defined clustering of product features can help review users find the most suitable products and/or services. | 03-05-2015 |
| 20150066807 | SYSTEM AND METHOD OF PROVIDING A VIRTUAL GUESTBOOK - A system and method are disclosed for accessing, by a computing device, a database that includes: business information representing a plurality of respective businesses that sell products and/or services to customers and customer information representing a plurality of respective customers, that purchase the products and feedback information representing submissions from the respective customers regarding experiences of the customers in connection with the respective businesses. Information associated with a sale of a product and/or service is processed including to associate a code with the sale. The customer is prompted to submit feedback information associated with the business and/or the sale of the product and/or service, and the feedback information is processed to store the feedback in the database and to provide the feedback information in a virtual guestbook associated with the business. | 03-05-2015 |
| 20150100516 | METHOD OF ANALYZING AND SCORING COSMETIC PRODUCTS - A method, apparatus, and computer readable storage medium to implement a cosmetic product data warehouse and rating system. Cosmetic products can be analyzed by a laboratory for their chemical contents and such data can be stored on a secure computer database. A certification authority can retrieve the contents and perform computations on them to determine a numerical score indicating a desirability of the cosmetic product in view of a particular condition. The scores can then be distributed publicly by placing them on labels on bottles of cosmetic products and/or distributed to shoppers on an electronic database. | 04-09-2015 |
| 20150112888 | VIDEO REVIEW AND RANKING PROCESS USING MEDIA FILES - The present invention manages video reviews and rankings, from a consumer utilizing company electronic media files delivered online by: verifying that the consumer is a customer of the company; if the consumer is verified, company obtains video review and ranking; company determines whether or not to offer a charitable donation in return for the video review and ranking; and if charitable donation has been made, notifying the verified consumer of the donation. | 04-23-2015 |
| 20150127576 | RECOMMENDATIONS AS AN INCENTIVE TO RATE - Various aspects of the subject technology relate to systems, methods, and machine-readable media for providing recommendations as an incentive for a user to contribute a rating on a topic are provided. A system may be configured to receive a user rating of a topic from a client device, wherein the user rating is associated with a user, increment a count associated with the user in response to receiving the user rating of the topic, and determine whether the count exceeds a threshold. If the count exceeds the threshold, the system may generate a plurality of recommendations for the user based on the user rating of the topic and provide a subset of the plurality of recommendations for the user. | 05-07-2015 |
| 20150127577 | METHOD AND APPARATUS FOR RATING OBJECTS - A method and apparatus can be configured to provide profile information of a current user. The method can also receive a rating of an object. The received rating of the object is based on a plurality of other ratings of the object inputted by a plurality of other users. The plurality of other ratings are transformed to a plurality of weighted ratings, the plurality of weighted ratings are transformed to determine the received rating of the object. The received rating of the object is determined according to the provided profile information of the current user. | 05-07-2015 |
| 20150149383 | Method and device for acquiring product information, and computer storage medium - The document applies to the field of information processing, and provides a method and device for acquiring product information, and a computer storage medium. The method includes that: original comment information of a user relevant to a product is collected from a public platform; the collected original information is filtered; the filtered information is analyzed and information on relevance to the product is acquired; and information on user feedback on the product is acquired by classifying and then counting and analyzing the acquired information on relevance. With what is described here, a problem in acquiring, by related art, information on user feedback on a product, such as high cost, low efficiency, platform bias, and failure to acquire quantitative data for high accuracy and the like, may be solved effectively. | 05-28-2015 |
| 20150149384 | METHOD AND SYSTEM FOR DISPLAYING INFORMATION AND COMPUTER READABLE MEDIUM - Disclosed is a method for displaying information, including: receiving and storing a manner for acquiring user assessment information of a product; when published information of the product is exhibited, after a mouse hover event is detected, acquiring the user assessment information of the product according to manner for acquiring the user assessment information of the product; and displaying the user assessment information of the product. The disclosure further provides a system for displaying information and computer readable medium. By means of the present disclosure, the click-through rate and conversion rate of the published information can be improved. | 05-28-2015 |
| 20150149385 | VISUALIZATION OF REPUTATION RATINGS - In one embodiment, a system and method is illustrated including receiving a feedback request identifying a particular user, retrieving a feedback entry in response to the feedback request, the feedback entry containing a first term, building a scoring model based, in part, upon a term frequency count denoting a frequency with which the first term appears in a searchable data structure, mapping the first term to a graphical illustration based upon a second term associated with the graphical illustration such that the graphical illustration may be used to represent the second term, and generating a feedback page containing the first term and the graphical illustration. The method may include assigning a value to the first term so as to identify the first term, assigning the first term to the searchable data structure, and extracting the first term from the searchable data structure based, in part, upon an extraction rule. | 05-28-2015 |
| 20150294377 | TRUST NETWORK EFFECT - An invention is disclosed for systems, methods, processes, and products of providing computing and online services. An embodiment of such a system, method, process, or product, among other things, may provide a more reliable, accurate, or otherwise effective way of determining and presenting relevant information to users, consumers, and the like. | 10-15-2015 |
| 20150324871 | CONTEXTUALIZED FAIR RANKING OF CITIZEN SENSOR REPORTS - Various embodiments perform a fair ranking of citizen sensor reports. In one embodiment, a plurality of citizen sensor reports is received. Each of the plurality of citizen sensor reports is associated with a reporting target. At least one context event is identified for each of the plurality of citizen sensor reports. An impact factor is calculated for each the identified context events with respect to their citizen sensor reports. A rank is assigned to each of the plurality of citizen sensor reports with respect to each remaining citizen sensor report in the plurality of citizen sensor reports. The rank is determined based on at last a set of information within the citizen sensor report and the impact factor calculated for the citizen sensor report. | 11-12-2015 |
| 20150332353 | Methods and Systems of Authenticating Reviews - Systems and method for authenticating reviews are disclosed. One exemplary method includes receiving a request to authenticate a review. The review related to at least one of a commodity and a merchant. The exemplary method further includes identifying a payment account having a first transaction associated with the at least one of the commodity and the merchant. The payment account is associated with the consumer. The exemplary method includes requesting confirmation of a detail of a second transaction to the payment account, the second transaction being different than the first transaction, and issuing, by the server, an authentication for the review, when the detail of the second transaction is confirmed. | 11-19-2015 |
| 20150356641 | SYSTEM AND METHOD FOR RELATIVE RATING - Certain embodiments are directed to systems and methods for providing a user specific relative rating system for categories of product or services. | 12-10-2015 |
| 20150356643 | Dual-Identity Review System - Embodiments of the present disclosure provide methods and systems for anonymizing the identity of users of an online system. A request to interact with the online system is received from a viewing user. A determination is made whether the request is for interacting with another user of the online system. If the request is to interact with another users, the online system uses the real identity of the viewing user for the interaction. Otherwise, if the request is not for interaction with another user of the online system, the online system uses an anonymized identity of the viewing user. | 12-10-2015 |
| 20150356644 | Consumer Feedback and Incentive Method and System - A system and methods for inducing consumer feedback from consumers of businesses and products. The system gathers feedback from consumers of business by forwarding surveys based on the consumer being in proximity to the business. | 12-10-2015 |
| 20150363840 | Systems and Methods for Recommending Merchants to Consumers - A computer-implemented method for recommending a merchant to a consumer is implemented by a merchant evaluation computer system in communication with a memory. The method includes receiving a plurality of transaction data associated with a first merchant of a plurality of merchants, receiving a plurality of review data associated with the merchant, analyzing the plurality of transaction data and the plurality of review data to generate integrated consumption data at the merchant evaluation computer system, determining a relative ranking of the plurality of merchants by comparing integrated consumption data for each merchant of the plurality of merchants, and providing a ranked list of merchants to a consumer based at least in part on the relative ranking. | 12-17-2015 |
| 20150363841 | System, Method, and Apparatus for Generating Ratings for Material Transportation - The present invention relates to a method, system, and apparatus for providing material transportation efficiency ratings, including receiving haul data for a plurality of hauls made by a plurality of vehicles. The haul data for each haul of the plurality of hauls comprises a haul volume, a haul distance, a haul cost, and a haul time. The method also includes generating, with at least one processor and based on the haul data, a plurality of efficiency ratings comprising an efficiency rating for at least one of the following: each driver associated with the plurality of vehicles, each transportation entity associated with the plurality of vehicles, each haul of the plurality of hauls, or any combination thereof. | 12-17-2015 |
| 20150371291 | Apparatus and methods for embedding, retrieving, modifying, and using topic-suggested media in a review request - A system including a review server connected to a global computer network that enables a user related to a topic to create a review request related to said topic, and to include suggested media in said review request. The system further enables a reviewing user to retrieve said review request, and create a review using all, some, or none of the suggested media. The system further enables said reviewing user to upload additional media, and to publish the review, including the media, for viewing by other users. | 12-24-2015 |
| 20160014600 | Identification of Potential Improper Transaction | 01-14-2016 |
| 20160034983 | METHOD AND SYSTEM FOR DISTRIBUTION OF CONTENT - Embodiments of methods and systems for incorporating user generated content into a web page are disclosed. In particular, embodiments of such systems and methods may incorporate user generated content into a web page such that the user generated content can be consumed by indexers associated with search engines in association with that web page. Additionally, embodiments may also provide a mechanism by which user generated content may be received and included in a web page when that web page is rendered. Using embodiments as disclosed herein user generated content may be exposed to a search engine indexer in a web page while still providing a mechanism for incorporating the freshest user generated content in such a web page. | 02-04-2016 |
| 20160055550 | CROWDSOURCING SEAT QUALITY IN A VENUE - Systems and methods for crowdsourcing seat quality are provided. An example method for crowdsourcing seat quality includes receiving an indication of user interest in an event taking place at a venue, determining information about a seat in the venue from previous users of the seat, and displaying a seat map with the information about a seat of the at least one seat. | 02-25-2016 |
| 20160063580 | System, apparatus, and method for template-based adaptive review - A system for template-based adaptive review includes an adaptive review server, further including a processor, a non-transitory memory, an input/output, a review engine, and a review template store; and an adaptive review device, further including a processor, a non-transitory memory, an input/output, a review controller, and a review store; such that the adaptive review device can retrieve a list of review templates from the review template store, and a user can select and fill out the review template by providing check box, dropdown list, text and numeric user inputs to a set of review sentences associated with the review template, whereby a user review is completed. Also disclosed is a method for template-based adaptive review, including selecting a review template, selecting a review sentence, viewing the review sentence, providing user input, and repeating until all review sentences have been selected, whereby the review is completed. | 03-03-2016 |
| 20160078502 | SYSTEM AND METHOD FOR REVIEWING AND RATING CORPORATE TRAVEL AND MEETING SITES - Systems and methods for providing reviews and ratings on a corporate travel site are provided. A user may purchase services from a supplier using the system. The system may solicit feedback from the user. The user may provide feedback tailored to the services utilized by the user. | 03-17-2016 |
| 20160098766 | FEEDBACK COLLECTING SYSTEM - Exemplary embodiment of the present disclosure is directed towards a system for collecting feedback. The system includes a data collecting unit comprising an image capturing unit and acoustic transducer for collecting gesture, audio and video of the user respectively. The collected data is recognized and analyzed by the gesture recognition unit and audio/video recognition unit for providing feedback to the retailers. The system also includes a navigation unit to navigate the user based on the collected data to rate the respective retailer through a rating unit. Further the data of the users, predetermined actions to be performed for the provided gestures, audio and video and details of the one or more retailers are stored in a server. | 04-07-2016 |
| 20160098767 | USING BEHAVIORAL DATA IN RATING USER REPUTATION - In a system and method for using user behavior and interaction data to rate a reputation of a user, a processor-implemented tracking component tracks an interaction of a user with a network-based publisher. A processor-implemented reputation component generates a reputation value for the user from the tracked user interaction. | 04-07-2016 |
| 20160104216 | SYSTEM AND METHODS TO FACILITATE IN-SITU EVALUATIONS - Review data associated with a guest experience at an event, such as a vacation rental, for example, is transmitted over a communications network to one or more networked computing devices for processing the review data into a review data file for publication. The review data may be generated by an application executing on a processor of a client device such as a smartphone, tablet or pad. The review data may include access credentials and location data that may be processed to validate that the review data is legitimate. The review data may include media content captured in-situ at the event while the guest is experiencing the event. Prior to publishing a review data file, an owner may receive a notice and/or a copy of the pending review data file and the owner may take action to cure a less than stellar review and/or amend the review prior to publication. | 04-14-2016 |
| 20160104217 | METHOD AND SYSTEM FOR EVALUATING AND PROMOTING REAL ESTATE AGENTS - A system and computer implemented method of rating a real estate agent is disclosed herein. The method includes: retrieving agent sales data stored at a memory device; determining at least one common sales metric value for each of the agents; sorting the agents to produce a sequence listing of the agents in an order based on the determined sales metric; assigning a rating to each agent in accordance with a sequence number of the agent in the sorted list; rendering a report based on the rating. | 04-14-2016 |
| 20160104218 | AUTOMATICALLY GENERATING A REVIEW RATING THE PERFORMANCE OF A PATTERN BASED ON PATTERN DEPLOYMENT, SERVICE HISTORY AND OPERATION OF PATTERN - A method, system and computer program product for generating a review rating the performance of a pattern. The deployment of a pattern, the service history of the pattern and the operation of the pattern are monitored and information pertaining to the monitored pattern deployment, the monitored service history and the monitored pattern operation is collected, where a pattern is an abstract model of a topology and application environment that encapsulates installation, configuration and management of middleware and applications. The collected information is analyzed to automatically generate a review that contains a score and a comment rating the performance, such as the success or lack of success, in deploying, servicing and operating the pattern. In this manner, a review of a pattern, including a score and a suggested comment, may be automatically generated without requiring the user, such as a system administrator, to spend time writing the review. | 04-14-2016 |
| 20160110778 | CONDITIONAL ANALYSIS OF BUSINESS REVIEWS - A method, system, and computer program product for conditional analysis of business reviews are provided in the illustrative embodiments. A request, directed to an application executing in a data processing system, for a report on a business entity is detected. The application has access to a set of reviews about the business entity. A condition associated with the request is determined, where a future interaction between a user and the entity is expected to occur subject to the condition. A set of factors related to the condition is identified. Using a selection criterion, a subset of the set of reviews about the entity is selected. The subset of the set of reviews is analyzed. Responsive to the analyzing, the report is generated. | 04-21-2016 |
| 20160125484 | INSTANT CUSTOMER SERVICE FEEDBACK SYSTEM - Embodiments of the invention provide instant customer service feedback during a communication session with the customer. The system initiate a video conference communication session between the customer and the business agent that comprises providing a multimedia interface between the agent and the customer that provides the agent and the customer with an audio and video feedback of one another. After initiating the video conference communication session, a customer feedback interface configured to receive feedback from the customer in real-time during the video conference communication session is presented on the display of the customers apparatus such that the system may receive, in real-time, feedback provided by the customer via the customer feedback interface. | 05-05-2016 |
| 20160132216 | BUSINESS-TO-BUSINESS SOLUTION FOR PICTURE-, ANIMATION- AND VIDEO-BASED CUSTOMER EXPERIENCE RATING, VOTING AND PROVIDING FEEDBACK OR OPINION BASED ON MOBILE APPLICATION OR WEB BROWSER - A Business-to-Business solution for picture-, animation- and video-based customer experience rating, voting and providing feedback or opinion in a wide range of industries based on mobile application or web browser; extended with social rating function for capturing, choosing, editing and sharing picture-based stories, relations, opinions, ratings, preferences or comparisons to social media sites. | 05-12-2016 |
| 20160132943 | ANALYZING COMMUNICATIONS TO DETERMINE BUSINESS ENTITY POPULARITY - Techniques for determining the popularity of a business entity are provided. A communication is received at a computing system. The computing system searches the received communication for a business entity name. The computing system also searches the received communication for information related to an opinion about the business entity. Based on the information related to the opinion, the computing system determines a customer satisfaction rating of the business entity. | 05-12-2016 |
| 20160162958 | INFORMATION PROCESSING SYSTEM, INFORMATION PROCESSING METHOD, AND INFORMATION PROCESSING PROGRAM - An information processing system according to one embodiment includes a first specifying unit, a second specifying unit, a generation unit, and an output unit. The first specifying unit specifies one or more first evaluation points of view corresponding to an expression in first information created by a provider of an object based on dictionary data indicating association between an expression and an evaluation point of view. The second specifying unit specifies one or more second evaluation points of view corresponding to the expression in second information created by a reviewer for the object based on the dictionary data. The generation unit generates supplementary information based on a difference in an evaluation degree between the first evaluation point of view and the second evaluation point of view. The output unit outputs the supplementary information. | 06-09-2016 |
| 20160180413 | METHODS AND SYSTEMS THAT AGGREGATE MULTI-MEDIA REVIEWS OF PRODUCTS AND SERVICES | 06-23-2016 |
| 20160180414 | System and Method of Reviewing Service Providers and Their Customers | 06-23-2016 |
| 20160189254 | DEVICE WITH "APPROVAL" INPUT - The display may include a support for release-ably supporting a display device in communication with a surface. The display device may include a product announcement holder for displaying a product announcement. An input may be in communication with an input/output circuit and may be operable by a user to indicate a user approval. The approavls may be stored and analyzed. Finally, the display may include a counter display. | 06-30-2016 |
| 20160253719 | DYNAMIC PREDEFINED PRODUCT REVIEWS | 09-01-2016 |
| 20160379281 | COMPLIANCE VIOLATION EARLY WARNING SYSTEM - Apparatus and methods for triggering a compliance violation early warning system are provided. The apparatus may include a receiver. The receiver may receive structured data and unstructured complaint data related an authenticated user. The apparatus may include a processor. The processor may classify the complaint. The processor may create a complaint classification. The classifying may analyze the frequency of each keyword, included in a plurality of keywords, in the complaint. The classifying may rank each keyword. The ranking may be based on the frequency of the keyword. The ranking may be based on the relevance of each keyword to each violation attribute, included within a plurality of violation attributes. The processor may combine the structured data with the unstructured complaint classification data to determine the likelihood of the complaint becoming a regulatory compliance issue. The processor may thereby determine when to trigger the compliance violation early warning system. | 12-29-2016 |
| 20180025394 | QUALITATIVELY PLANNING, MEASURING, MAKING EFFICIENT AND CAPITALIZING ON MARKETING STRATEGY | 01-25-2018 |
| 20180025459 | METHOD AND SYSTEM FOR COLLECTING SUPPLIER PERFORMANCE DATA AND IDENTIFYING STATISTICALLY-SIGNIFICANT PERFORMANCE EVENTS ACROSS A PLURALITY OF CUSTOMER BUSINESSES | 01-25-2018 |
| 20190147507 | Method and Apparatus for Collecting Survey Data | 05-16-2019 |
| 20190147508 | PLATFORM SYSTEM AND METHOD | 05-16-2019 |
