| Class / Patent application number | Description | Number of patent applications / Date published |
|---|
| 705346000 | Customer communication at a business location (e.g., providing product or service information, consulting, etc.) | 30 |
| 20100145872 | SERVER AND METHOD FOR MANAGING HEALTH CLUB - A method for managing a health club according to the present invention includes: receiving member information from mobile terminals of users in a server that is connected to monitors each corresponding to a plurality of health equipments in a wired or wireless manner; setting the monitors to be allocated to the users, which are authenticated as a member, among the monitors by the server; generating a virtual machine that connects between the set monitors and the mobile terminals; and providing contents requested by the users through the set monitors using the virtual machine. | 06-10-2010 |
| 20110178946 | SYSTEMS AND METHODS FOR REDUNDANCY USING SNAPSHOTS AND CHECK POINTING IN CONTACT HANDLING SYSTEMS - One example embodiment includes a method for computing environment redundancy with check pointing. The method includes receiving a script application in a first computing environment and a second computing environment. The method further includes receiving the one or more scripts in the first computing environment and the second computing environment. The method further includes executing the script application and at least one of the one or more scripts in the first computing environment and preparing a snapshot of the state of the first computing environment at predetermined checkpoints in the script application and the one or more scripts. The method further includes saving the snapshot to a memory in the first computing environment, transmitting the snapshot to the second computing environment and saving the snapshot to a memory in the second computing environment. | 07-21-2011 |
| 20110178947 | GREETER METHODS AND SYSTEMS - A restaurant greeter method includes storing a plurality of greeting messages in memory of a greeter, associating at least one greeting message with a specific time of day, playing the at least one greeting message from the memory of the greeter upon detection of an individual at the specific time of day, and playing a different message if an individual is detected and the time is not at the specific time of day. Messages and other data can be downloaded from a remote server or loaded at the greeter. The greeter can be interrupted by a base station. Each of the messages can be temporally assigned. In an example, a bypass circuit selectively connects the greeter intermediate to the menu post and the base station. | 07-21-2011 |
| 20120023034 | Store Mapping System and Method for Locating Merchandise in a Store - A system and method for locating merchandise in a store having a plurality of products, such as grocery stores and the like. Each product in the store is assigned identifying information, including a location indicator, position indicator and shelf zone indicator, that is associated with the store layout and which can be utilized by a customer to locate a single item in the store. The identifying information for each product is entered into a computerized database, which includes product availability information. Access to the database is provided to customers through computer terminals in the store and via the Internet from a computer or other device. The customer can also access the database using a hand-held device, such as a smart phone or PDA, and use the device as he or she obtains the item. Using the identifying information, the customer can easily and quickly find the item in the store. | 01-26-2012 |
| 20120173451 | ELECTRONIC DEVICE AND EXHIBITION GUIDE METHOD FOR SAME - A method provides an exhibition guide using an electronic device. The method obtains exhibit information of a plurality of exhibits in a preselected exhibition from a remote computer, obtains location coordinates of the electronic device, calculates a distance between each exhibit and the electronic device, and determines one or more exhibits which are adjacent to the electronic device. The method further obtains an indicating direction of the electronic device, compares the indicating direction of the electronic device with a display direction of each adjacent exhibit to obtain a matched exhibit, and plays commentary of the matched exhibit on the electronic device. | 07-05-2012 |
| 20120221478 | TARGETED INFORMATION DISSEMINATION BASED ON AIRPORT GATE-SPECIFIC UTILIZATION - Implementing targeted information dissemination based on gate-specific utilization includes collecting gate-specific utilization characteristics for an airport gate, the airport gate associated with a display device. Traveler data is collected for the airport gate and is aggregated. The implementation of targeted information dissemination includes identifying a pattern from aggregated traveler data, and disseminating information to the display device. The pattern is designated with an association with the information for dissemination. | 08-30-2012 |
| 20120239590 | MANAGING CUSTOMER COMMUNICATIONS AMONG A PLURALITY OF CHANNELS - A method, data processing system, and computer program product for managing communications sent to a plurality of customers are presented. A set of features of a customer in the plurality of customers and a plurality of channels for communicating with the customer are identified. A number of times to test the plurality of channels is identified based on a number of customers in the plurality of customers. A weighting for the set of features of the customer is identified from results of testing a channel in the plurality of channels. The weighting is identified in response to determining that the plurality of channels have been tested the number of times. A probability of success in using the channel to communicate with the customer is identified based on the weighting and the set of features. A determination is made whether to use the channel to communicate with the customer based on the probability. | 09-20-2012 |
| 20130103608 | Location Determination and Map Building - The present disclosure involves a method comprising: determining a location of a user inside a facility; accessing an information map of the facility based on at least one of: electronic scans of items in the facility made by the user and a planogram; and offering a service based on the information map and the location of the user. The present disclosure also involves an electronic device comprising: an interface for receiving an input from a user and communicating an output to the user; a transceiver for electronically communicating with external devices; a computer processor for executing instructions; and a memory storage for storing the instructions, the memory storage further comprising a program module for: constructing a map of a facility in response to purchases made by the user; and offering a service in response to a location of the user and a shopping history of the user. | 04-25-2013 |
| 20130246299 | BUSINESS COMMUNICATION SYSTEM AND METHOD - A system and method for enabling a customer to utilize a smart phone to communicate with a waiter in a restaurant. The phone connects to a wireless LAN within the restaurant and, in a first embodiment, downloads a location-based communication application, which reports the phone's location to a Website Application Server (AS), which identifies the restaurant. The customer enters a table number, and the Website AS pushes a screen to the phone displaying buttons for requesting services. When the customer presses a button, the Website AS informs the LAN controller, which identifies an assigned waiter and routes the service request to the waiter. In another embodiment, the phone connects to the LAN and the customer enters a web page address. An Access Point routes the request to the LAN controller, which pushes the display screen to the phone, handles service requests, and notifies the assigned waiter. | 09-19-2013 |
| 20130339270 | SYSTEM AND METHOD FOR BUSINESS ENTITIES TO RECEIVE COMMENTS AND FEEDBACK IN REAL TIME - A system and method for collecting feedback in real-time from the customers of the business entities that need physical space to operate, while customers are present at the physical location, through use of browser run feedback application on the internet or intranet enabled mobile devices of customers, where customer opts to wirelessly connect their mobile device with the feedback software and the software: verifies customer's presence on business premises; initiates the feedback session; presents the identification and feedback forms to the mobile device; monitoring the feedback sessions; captures and relays the feedback data to the business in real-time and offers reward coupon to the customer after successful submission of the feedback form. System includes display apparatus located at the business premises which enables the mobile devices of the customers to connect with feedback software. | 12-19-2013 |
| 20140025600 | MODIFIED QUEUE LIST GENERATION - A queuing method and system. The method includes retrieving by a computer processor of a stationary computing system or a computing device, queue data placing an individual onto an initial queue list for receiving a service and ID data identifying the individual. The computer processor presents a status of the individual with respect to the queue list. The computer processor receives a request associated with the service and in response presents options for the individual. The computer processor receives a selection for an option and generates a modified queue list. | 01-23-2014 |
| 20140074747 | ASSISTANT SYSTEM FOR THE TOUR GUIDE - The invention relates to an assistant system for the tour guide, comprising a tour guide roll-call device, a plurality of labels for tourists and an intelligent mobile phone. The tourist guide roll-call device communicates with the labels tourists wearing via wireless network; the intelligent mobile phone communicates with the roll-call device via Bluetooth. After the tour guide roll-call device is respectively connected to the labels tourists wearing and the intelligent mobile phone, the intelligent mobile phone sends roll-call signal to the labels tourists wearing via the tour guide roll-call device. In setting area, the labels tourists wearing receive the roll-call signal and send feedback signal. The tour guide roll-call device receives the signal and sends it to the intelligent mobile phone. The intelligent mobile phone reads the signal to judge whether tourists are in place, and displays the roll-call result information on the screen. | 03-13-2014 |
| 20140180960 | Method For Issuing a Ticket to a Customer to a Queue, a Mobile Device and a Queue Ticket Terminal - In one aspect, there is provided a method for issuing a ticket to a customer to a queue of a service function. In some embodiment the method includes: providing a queue ticket terminal in a predetermined space associated with said service function; and enabling a customer to be allocated a queue ticket from said terminal. The method further comprising: detecting, in a mobile device associated with said customer, whether said queue ticket terminal is in the vicinity of said mobile device; transmitting a queue ticket request from said mobile device to said queue ticket terminal; and, receiving, in said mobile device and in response to said queue ticket request, a queue position message comprising information relating to the customer's position in said queue. | 06-26-2014 |
| 20140297556 | COMMUNICATING SERVICE REQUESTS TO MERCHANT STAFF MEMBERS AT A MERCHANT LOCATION - There is provided systems and method for merchant anonymous check-in at a merchant location. A user may bring a user device to a merchant location where the user may have previously checked-in at the merchant location and perform an anonymous check-in at the merchant location. Thus, the user device may provide the merchant location with a different or obfuscated identifier so the merchant does not identify the user from the previous check-in. Once the user has checked-in with the merchant, the user may make service requests for the merchant's staff, such as do not approach or service assistance. Additionally, the merchant may inform the user about loyalty account services and automatically enroll the user in a loyalty account. If the user has discounts, gift cards, or other benefits in a digital wallet, the merchant may offer the user other benefits related to the benefits in the wallet to increase sales. | 10-02-2014 |
| 20150026092 | SYSTEM AND METHOD FOR PROVIDING ASSISTANCE - A system is provided that provides customer service functions within a store location. In one implementation, an application is provided that executes on a customer's personal device (e.g., a cell phone) or other store systems (e.g., kiosks) that allows the customer to request assistance from store employees. Such requests may be made that identify a customer's location, and a customer assistance system determines appropriate employee(s) who may service the request. In one implementation, the system may be integrated with a task-based employee management system that communicates tasks to devices used by employees. | 01-22-2015 |
| 20150026093 | APPARATUS AND METHOD OF WIRELESS INSTANT MESSAGING - A wireless communication device declares one of a plurality of extended instant messaging states and transmits the declared states to a presence information server. Declared extended instant messaging states for destination devices are received, and an enhanced instant message based on declared extended instant messaging states is generated. | 01-22-2015 |
| 20150058253 | ROOM MANAGEMENT APPARATUS AND METHOD - Provided is a room management method. A room management method according to one aspect includes: receiving, by a central terminal, a service request of a room from a user terminal; analyzing, by the central terminal, the received service request to determine a manager terminal of a manager managing the room from which the service request has been received; and transmitting, by the central terminal, service request information to the determined manager terminal. | 02-26-2015 |
| 20150066802 | METHODS AND SYSTEMS TO FACILITATE MESSAGING TO CUSTOMERS - Techniques for providing notifications to a customer shopping at a brick and mortar store are disclosed. The techniques include providing a wireless network in a brick and mortar store, using a customer mobile electronic device to detect network identification data of the wireless network, and using a communications module to determine, from the network identification data, the location of the mobile electronic device within the brick and mortar store. The techniques also include a server selecting, based on the location of the mobile electronic device within the brick and mortar store, a notification which is related to a location within the brick and mortar store and transmitting the notification to the mobile electronic device. | 03-05-2015 |
| 20150088782 | INTELLIGENT CUSTOMER QUEUING AND NOTIFICATION SYSTEM - An intelligent customer queuing and notification system includes a kiosk, to receive customer information, and a customer reception system each of which are connected to and communicate over a common network. The customer reception system receives customer information sent to it by the kiosk and uses this information to assign a customer to an appropriate position in a queue. The customer reception system generates and sends a notification message to a customer communication device that includes the customer's current queue position and wait time, and the customer reception system receives responses from the customer. | 03-26-2015 |
| 20150142693 | PRESSURE ACTIVATION MAT AND METHOD FOR SELLING FOOTWEAR - An apparatus for marketing and selling footwear, the footwear having a footbed, comprises a mat having one or more layers, the top layer of the mat comprising the same material as footwear footbed, e.g., yoga mat foam. At least a portion of an upper of one of more units of the footwear, preferably a plurality of different size upper portions, is/are attached to the mat. At least one sensor is coupled to the mat and configured to sense a consumer's foot on the mat, and in response an output device emits a sound expressing happiness in the comfortable sensation of the user's foot on the mat. Thereby, the consumer's buying experience is enhanced. | 05-21-2015 |
| 20160012495 | SOLICITING CUSTOMER FEEDBACK BASED ON INDOOR POSITIONING SYSTEM DETECTION OF PHYSICAL CUSTOMER PRESENCE | 01-14-2016 |
| 20160019608 | DYNAMICALLY ADAPTABLE REAL-TIME CUSTOMER EXPERIENCE MANAGER AND/OR ASSOCIATED METHOD - Certain example embodiments relate to a dynamically adaptable real-time customer experience manager and/or associated method. Electronic messages are received from different source systems. Each message has an associated message type. Metadata is dynamically and programmatically developed for each received message based on an extensible set of scoring scenarios. The metadata includes at least one metric that is comparable across messages of different types for assessing relative priorities. A determination is made as to where in a queue of pending messages each received message is to be inserted, based on the metadata. A complex event processing query is executed on the queue to dynamically identify a pending message therein that is to be delivered. The identified pending message is subjected to pre-programmed distribution scenarios to identify which possible communication channel(s) that identified pending message is to be sent. The identified pending message is forwarded to the identified communication channel(s) for sending. | 01-21-2016 |
| 20160027073 | SMART LINE ROUTING USING WIRELESS BEACONS - There are provided systems and methods for smart line routing using wireless beacons. A merchant may set up a wireless beacon throughout a storefront or retail location for the merchant. The beacons may connect to a user's device and provide check-in services to the user. Based on the connections between the user's device and the wireless beacons, information about the user's behavior in the merchant location may be determined. The information may correspond to items/services the user may purchase and an amount of items/services the user may purchase. Using this information and a payment instrument the user utilizes to complete a transaction for the items/services, and expected time for the user to complete a checkout and payment to the merchant may be determined. The expected time can be used to direct the user to a checkout line that minimizes a wait time for each line. | 01-28-2016 |
| 20160092943 | Beacon Triggered Processes - Techniques and systems for beacon triggered processes are disclosed. A described technique includes causing a beacon device to broadcast a beacon message, the beacon device being within the vicinity of an establishment; detecting a presence of a user of a mobile device based on receiving from the mobile device a first message that is responsive to the beacon message; retrieving a transaction record based on a user or mobile device identifier in the first message; generating and transmitting a second message based on the transaction record to facilitate a completion of a transaction associated with the transaction record at the establishment; the second message being configured to provide notification of an arrival of the user and dispatch an employee to meet the user and handle the transaction; and generating and transmitting a third message based on the transaction record to facilitate the completion of the transaction at the mobile device. | 03-31-2016 |
| 20160125483 | SMART LINE ROUTING USING WIRELESS BEACONS - There are provided systems and methods for smart line routing using wireless beacons. A merchant may set up a wireless beacon throughout a storefront or retail location for the merchant. The beacons may connect to a user's device and provide check-in services to the user. Based on the connections between the user's device and the wireless beacons, information about the user's behavior in the merchant location may be determined. The information may correspond to items/services the user may purchase and an amount of items/services the user may purchase. Using this information and a payment instrument the user utilizes to complete a transaction for the items/services, and expected time for the user to complete a checkout and payment to the merchant may be determined. The expected time can be used to direct the user to a checkout line that minimizes a wait time for each line. | 05-05-2016 |
| 20160171566 | SYSTEM AND METHOD FOR NOTIFYING CUSTOMERS OF CHECKOUT QUEUE ACTIVITY | 06-16-2016 |
| 20160180412 | SYSTEM AND METHOD FOR MINIMIZING A PHYSICAL QUEUE | 06-23-2016 |
| 20160189251 | SYSTEM AND METHOD FOR DETERMINING AND ACTING UPON A USER'S ASSOCIATION TO A ZONE OF RELEVANCE - A computer-implemented method for determining a zone of relevance for locating a wireless end-user and making a user notification decision including: storing information related to the enterprise in an enterprise database; storing information related to the end-user in an end-user database; accessing said enterprise and user end databases to extract enterprise and end-user related information; accessing a geographical database to extract geographic information, based on information obtained from the enterprise database; extracting relevant dynamic inputs from external sources via a predefined application programming interface; determining a value for the user notification based on weighting of said extracted information and historical use information; determining a zone of relevance for the wireless end-user; and notifying a user, wherein notifying the user meets predetermined criteria for the determined value of notification. | 06-30-2016 |
| 20160189252 | USER IDENTIFICATION AND PERSONALIZATION BASED ON AUTOMOTIVE IDENTIFIERS - A system and method for user identification and personalization based on automotive identifiers are described. Image data of a vehicle is received from an image capture device. Vehicle identification information is extracted from the image data. A data record associated with a user is retrieved using the vehicle identification information. A personalized communication for the user is generated based on the retrieved data record. The personalized communication may be transmitted to a device. The personalized communication may comprise a recommendation. | 06-30-2016 |
| 20190147506 | SERVICE LOCATION MANAGEMENT SYSTEM | 05-16-2019 |
