| Class / Patent application number | Description | Number of patent applications / Date published |
|---|
| 705302000 | Product or service warranty | 57 |
| 20100076900 | TRANSACTION METHOD AND A METHOD OF CONTROLLING USE OF A GAME - In an example, a gaming device includes a license module, the license module arranged to determine, prior to allowing execution of program code of a game having an associated license, whether the license is a fixed term license or a continual term license, and, if the license is a fixed term license, check that the license is current before allowing the program code to execute. In an example, a method of controlling use of a game by a gaming device, the game having an associated license, includes determining prior to allowing the program code of the game to execute whether the license is a fixed term license or a continual term license, and, if the license is a fixed term license, checking whether the license is current before allowing the program code to execute. | 03-25-2010 |
| 20100100489 | VARIABLE DURATION WARRANTY TRACKING SYSTEM AND METHOD - A warranty management system manages a plurality of variable duration warranties in which predefined but temporally unpredictable events trigger changes in warranty duration. | 04-22-2010 |
| 20100153281 | SYSTEM AND METHOD FOR INITIATING WARRANTY COVERAGE AND PROVIDING WARRANTY STATUS FOR A MANUFACTURED ITEM - In a system and method for initiating warranty coverage and providing warranty status for a manufactured item, an electronic device with a destructible extrusion is associated and supplied with the manufactured item, where detachment, unplugging, cutting, or tearing of the destructible extrusion is detected and initiates warranty coverage. The electronic device with the destructible extrusion is then attached in such a way as to require detachment, unplugging, cutting, or tearing of the destructible extrusion during an event that is appropriate to initiate warranty coverage. This may be the opening of the manufactured item's package, or it may be required before the manufactured item can be put to use. | 06-17-2010 |
| 20100211509 | RESOURCE MONITORING DEVICE - A resource monitoring system that includes at least one resource monitoring device. The resource monitoring device is integrated in, connected to and/or interconnected to at least one resource consuming device. A remote monitoring location can optionally be provided to receive information from one or more resource monitoring device and to provide information concerning and/or related to at least one resource consuming device. | 08-19-2010 |
| 20100250448 | LOGISTICS, MAINTENANCE, AND OPERATIONS DATA VISUALIZATION SYSTEM AND METHOD - A computer system ( | 09-30-2010 |
| 20100250449 | INLINE CHLORINATOR WITH INTEGRAL CONTROL PACKAGE, HEAT DISSIPATION AND WARRANTY INFORMATION ACCUMULATOR - An inline chlorinator with a housing having an inlet end and an outlet end in communication with the swimming pool bringing water from the pool through the inlet end and back to the pool from the outlet end and an upper compartment having an electronics section is provided. It includes a power source coupling and an at least one sensor sensing changes in the power source coupling. A controller unit contained within the electronics section, the controller unit being electrically coupled to a power source and an at least one electrolytic plate. An at least one hours of operation counter is provided. A heat sink member is also provided and is in thermal communication with the controller, where the flow of the water in the swimming pool water purification system cools the heat sink member, controller unit, and the electronics in the electronics section. Where the heat sink is separated from the water coming in the inlet end by a separation section, the separation section being a concurrent wall of the electronics compartment and the separation section in direct contact with the water coming from the pool at the inlet end, the separation section being in direct contact with the heat sink and both the heat sink and the separation section being continually cooled by the water flowing in through the inlet end of the housing. | 09-30-2010 |
| 20100250450 | USER EVALUATION APPARATUS DEPENDING ON HARDWARE USAGE STATUS - A user evaluation apparatus includes a parameter determination module which determines parameters of a user evaluation model required to calculate a degree of usage influence so as to maximize a target function. The target function may be defined using weight values, measurement data, and a failure information counting result. The apparatus also includes a user evaluation module which calculates and displays the degree of usage influence using the measurement data and the parameters of the user evaluation model. | 09-30-2010 |
| 20100318471 | Systems and Methods for Monitoring the Quality of a Reducing Agent - This patent disclosure relates to monitoring the quality of a reducing agent used in an emission-control system. Because emission-control systems may be used in extreme temperatures, the reducing agent used in these systems may be exposed to extreme temperatures for prolonged periods. This exposure may cause premature degradation of the reducing agent, thereby reducing the effectiveness of the emission-control system. To monitor the quality of the reducing agent, the disclosed systems and methods measure a property of the reducing agent, determine whether the measured property is out of compliance with a predetermined range, and provide a warning signal when the measured property is out of compliance. | 12-16-2010 |
| 20110022524 | PRINTED CIRCUIT BOARD WITH PASSIVE RFID TRANSPONDER - A process is provided for testing or operating an integrated circuit that includes providing a passive radio frequency identification transponder in electrical communication with the integrated circuit. The integrated circuit is associated with a printed circuit board or analog circuitry. The passive radio frequency identification transponder is shielded from the integrated circuit with a ferrite material ground in power planes as well as radiated emissions from the printed circuit board when the printed circuit board is energized. Information about the function of the integrated circuit is communicated to a remote location with an antenna coupled to the transponder in response to an external signal that provokes the communication so as to test or operate the integrated circuit. An assembly is provided that includes a printed circuit board or analog circuitry inclusive of a central processing unit that defines a ground plane and a power plane, and provides irradiated emissions upon the central processing unit being energized. A passive radio frequency identification is also present. An antenna circuit is in electrical communication with the passive radio frequency identification transponder and includes a coil antenna or a patch antenna. A ferrite loaded material is positioned intermediate between the radio frequency identification transponder and the printed circuit board or analog circuitry to shield the radio frequency identification transponder from the ground plane, the power plane, and radiated emissions when produced by the printed circuit board or the analog circuitry being energized. | 01-27-2011 |
| 20110078084 | System And Process Of Warranty Management - A system for adjudicating a claim of warranty to a product comprises a policy processing module, title processing module, and a warranty processing module. The policy processing module processes rules and policy regarding the adjudication of claims of warranty to a product associated with property that has recordable title. The title processing module processes title information from a database containing recorded title information for the property. The warranty processing module processes the claim of warranty as a function of the rules and policy processed by the policy processing module and the title information processed by the title processing module to produce a warranty adjudication output that allows or denies the claim of warranty to the product. | 03-31-2011 |
| 20110087605 | Ultrasonic device having memory capabilities - A dental device capable of monitoring at least one characteristic of the dental device. The characteristics are monitored by the use of microchips; radio frequency identification devices (RFID), bar codes, resistors, diodes, semiconductors, and magnetic strips. | 04-14-2011 |
| 20110161237 | Information Recording Method and Apparatus for Computer System - An information recording method for providing a warranty basis in a computer system, includes obtaining a usage information when the computer system triggers a boot procedure, and recording a system information of the computer system and updating the usage information when the usage information indicates that the boot procedure is the first one boot procedure triggered by the computer system after the computer system is sold. | 06-30-2011 |
| 20110258126 | SYSTEMS AND METHODS FOR DETERMINING A WARRANTY OBLIGATION OF A SUPPLIER TO AN ORIGINAL EQUIPMENT MANUFACTURER FOR A VEHICLE BATTERY PACK - A method for determining a warranty obligation of a supplier to an OEM for a vehicle battery pack of a vehicle is provided. The battery pack was previously purchased by the OEM from the supplier. The method includes retrieving an operational parameter associated with a component of the vehicle battery pack or a battery management system. The method further includes determining whether the operational parameter is less than or equal to a threshold value. The method further includes reimbursing the OEM or crediting a financial account associated with the OEM for at least a portion of the cost of the replacement battery pack by the supplier if the operational parameter is less than or equal to the threshold value. | 10-20-2011 |
| 20110264594 | SYSTEM AND METHOD FOR MANAGING PRODUCT INFORMATION - A system and method for managing product information is disclosed. The system comprising: a portal comprising an information processing system, the information processing system comprising a data base for storing one or more product information of a brand including identification information of one or more products of the brand, the product and identification information are entered by a first user having a first authentication information obtained by registering into the portal, wherein the stored product information is accessible by one or more other users having respective authentication information obtained after registering with the portal for a product of the same brand, wherein database for storing the one or more product information is accessible remotely by the one or more other users under an authorization control of the portal. | 10-27-2011 |
| 20110276498 | PROCESS AND SYSTEM FOR ESTIMATING RISK AND ALLOCATING RESPONSIBILITY FOR PRODUCT FAILURE - The invention is a process and a system for identifying the risk areas in a manufacturer's logistic processes and for allocating responsibility for product unit failure to discrete events in the products' lifetimes. The system comprises one or multiple abuse sensors that are co-located with the product units or their containers, one or multiple readers for capturing sensor data, a data transfer utility for dispatching the recorded data to a database and an analysis module. The analysis module aggregates data across the product units returned to the manufacturer, measures the risk of product failure due to specific events of interest in the products' lifetime and estimates the associated costs. | 11-10-2011 |
| 20110295755 | FLEXIBLE EXTENDED PRODUCT WARRANTIES - A system and method for determining the optimum price that a service provider should charge to customers of a periodic extended-product warranty to optimize profits generated from providing such warranties. In one aspect of the present invention the customer is allowed to elect or to cancel warranty coverage on a monthly basis which election is based in part on the customer's expected net utility from his coverage decisions. In one embodiment, the customer can be afforded complete warranty coverage flexibility in terms of his ability to turn coverage on and off whenever desired. In another aspect of the present invention the customer can be allowed to make dynamic repair or replacement decisions in each period based on the product's failure status or on other criteria. By properly modeling optimal extended-product warranty strategies from the perspective of both the customer and from the perspective of the service provider, one can compute the customers' maximum expected discounted net utility and the service provider's expected discounted profit from strategic customers. | 12-01-2011 |
| 20110295756 | FLEXIBLE EXTENDED PRODUCT WARRANTIES HAVING PARTIALLY REFUNDABLE PREMIUMS - A system and method for determining the optimum price that a service provider should charge to customers of at least a partially refundable extended-product warranty to optimize profits generated from providing such warranties. In one aspect of the present invention the customer may elect to purchase warranty coverage when the product is new and cancel warranty coverage at any time thereafter, which election is based in part on the customer's expected discounted net utility from his coverage decisions. In another aspect of the present invention, the customer is allowed to make dynamic repair or replacement decisions in each period based on the product's failure status or on other criteria. In one embodiment, the customer can be afforded warranty coverage flexibility in terms of his ability to turn coverage off whenever desired and to obtain a partial refund of the warranty premium. By properly modeling extended-product warranty strategies from the perspective of the customer and from the perspective of the service provider, one can compute the customers' expected discounted net utility and the provider's expected discounted profit from strategic customers. In another aspect of the present invention a computer-based service is provided to the customer of the extended-product warranty for determining the customer's optimal dynamic decisions to maximize the customer's expected discounted net utility when making product replacement decisions, maintenance decisions, and warranty coverage decisions. | 12-01-2011 |
| 20120011072 | Method, System, And Computer Program Product For Facilitating Post-Sale Transactions Using Mobile Devices - The present invention provides a technique for securely identifying devices that can interact by wired or wireless communication protocols. An transaction object is generated which contains details of an interaction between a pair of devices. The transaction object can subsequently be transferred to other devices to provide details of the interaction, thereby enabling the identity of the sending device to be determined by the receiving device, as well as other relevant information. | 01-12-2012 |
| 20120023027 | AUTOMATED METHOD AND SYSTEM FOR PRINT HEAD WARRANTY VERIFICATION - According to aspects of the embodiments, there is provided methods and systems for handling warranty services in a printing environment through use of an automatic process that writes all necessary warranty claim data into a log that be sent to a warranty service provider for print head replacement. The invention, in one embodiment, avoids the additional costs and time for sending a print head to the warranty service provider, and minimizes any administration efforts of the warranty service provider. The invention reduces print head warranty process validation time and makes the process more robust by tracking initial install date, current system date, and usage of the print head to ensure the print head has been used and maintained properly during the warranty period. The warranty data is stored in an encrypted field so that it cannot be changed. Further, the warranty service provider and authorized users can request a warranty claim receipt without the need to remove or idle the print head. | 01-26-2012 |
| 20120041884 | METHOD AND SYSTEM FOR TRANSMITTING DIGITAL MEDIA BETWEEN REMOTE LOCATIONS - A method and system for processing an automotive warranty claim include capturing at least one digital image of a vehicle-related customer concern with a digital camera device. A barcode identifying the vehicle is scanned with a barcode scanning device. Upon establishing operable communication between a first computer and the digital camera device and the barcode scanning device, respectively, the at least one digital image and the barcode information are automatically downloaded into the first computer. Dialog is input into the first computer requesting warranty coverage for the customer concern. A claimset comprising the digital images, barcode and request for warranty coverage is transmitted to a second computer via a communication network. The claimset is reviewed at the second computer to decide whether warranty coverage will be provided. The claimset is updated with the decision and transmitted back to the first computer via the communication network. | 02-16-2012 |
| 20120084216 | WARRANTY AND TIME CRITICAL CONTRACT TRACKING SYSTEM | 04-05-2012 |
| 20120116981 | METHODS AND SYSTEMS FOR MAINTAINING PRIVACY OF CUSTOMER CARE METRICS - Systems and methods consistent with the invention relate to providing customer care metrics. According to one exemplary embodiment, a computer-implemented method for generating customer care metrics associated with a terminal device is disclosed. The method receives a first set of customer care data including identity information of the terminal device. The method electronically integrates the first set of customer care data with a second set of customer care data collected from the terminal device, to produce a set of integrated data. The method also removes the identity information from the set of integrated data, and generates customer care metrics based on the integrated data. | 05-10-2012 |
| 20120130908 | VOICE RECOGNITION METHOD AND APPARATUS USING MODEL NUMBER LOOKUP - A voice response system for use in obtaining return qualification information for a product using a non-unique product identifier, including: a dial-in voice system operable to prompt a caller for the non-unique product identifier, wherein the non-unique product identifies the product as a member of a defined product group: a product registration database including a plurality of different, non-unique product identifiers: a return policy storage that defines return policies for each of the non-unique product identifiers: and an arrangement that looks up a specific return policy for the non-unique product identified entered by the caller and provides information to the caller regarding return qualification for the product identified by the non-unique product identifier. | 05-24-2012 |
| 20120143773 | NOTIFICATION METHOD FOR WARRANTY MAINTENANCE SERVICE - The present invention relates to a method for recording and reminding of warranty and maintenance service relating to items purchased by a customer. More specifically the method relates to a method where data about the warranty and the maintenance service is entered and stored in a data storage system comprising a data processing program which is able to process the data in several steps and notify a service provider when maintenance service is required. | 06-07-2012 |
| 20120197810 | Selecting Packaging and Coolant Systems for Shipment of Biological Products - Disclosed is a process of selecting of a container and temperature-control system, such that biological products (including blood) requiring maintenance within a specified range of temperatures are so maintained during shipment. The process requires a prediction of the maximum period of shipment, and the predicted ambient temperature ranges and time of exposure thereto for the system during the period of shipment. With that information, a system of container(s) with temperature-control agents including dry ice, ice, frozen gel packs or a phase change material, is selected. | 08-02-2012 |
| 20120239581 | SCALABLE METHOD AND SYSTEM FOR CONNECTING, TRACKING AND FACILITATING WARRANTY, MAINTENANCE, SERVICE AND REPLACEMENT OF PRODUCTS WITHIN A COMMUNITY OF RESIDENTIAL HOUSING AND/OR COMMERCIAL BUILDING INVENTORIES OR UNITS OVER A COMMUNICATIONS NETWORK - A scalable method and system are provided for connecting, tracking and facilitating warranties, recalls, maintenance, repair and upgrade/replacement and purchase of new products within a community of large-scale, homogeneous building inventories (LSHBI) or units over a communications network. The method includes providing a database of electronic data at a computer site. The data includes building product data that uniquely identifies building products common to and contained within each housing unit in a community of subscribing building units. The electronic data also includes service provider data that identifies service providers for the building products and warranty data that identifies warranties and warranty dates for at least one of the building products and services provided by the service providers. The method further includes analyzing the electronic data to determine whether an action to facilitate the maintenance, repair or replacement of at least one building product is to be performed. | 09-20-2012 |
| 20120265693 | ELECTRONIC REGISTRATION SYSTEM FOR PRODUCT TRANSACTIONS - An electronic registration system which facilitates authorized product returns and reduces the incidence of improper returns. A retailer sales associate is prompted to enter individual product identification information such as an individual serial number. This individual product identification information is then stored in a data base along with the date on which the product was sold and an appropriate UPC code, SKU number or manufacturer code. A check digit algorithm may be used to verify the serial number prior to storage. A sales receipt may be imprinted with at least the date of the transaction and the serial number. When a product is returned, the retailer may cross-reference the serial number on the product with that on the receipt to verify the sales receipt. Otherwise, the database may be searched for pertinent sales information. | 10-18-2012 |
| 20130013517 | MAKING AN EXTENDED WARRANTY COVERAGE DECISION - Systems, methods, and machine-readable and executable instructions are provided for making an extended warranty coverage. Making an extended warranty decision can include determining by a computer, a customer's expected cost of terminating the extended warranty coverage, determining, by the computer, the customer's expected cost of continuing the extended warranty coverage, and comparing, by the computer, the expected cost of terminating the extended warranty coverage and the expected cost of continuing the extended warranty coverage. Making an extended warranty decision can also include determining, by the computer, the extended warranty coverage decision based on the comparison. | 01-10-2013 |
| 20130054475 | Method and Apparatus for Validating Time-Limited Warranty - A method and apparatus for validating a time-limited warranty of a product warranted by a warrantor. The product preferably has a controller with a user interface operably connected to the controller. In the inventive method, warranty-pertinent information is permanently recorded with the controller. It is preferred that the warranty-pertinent information include a post-sale activation date and an automatically-counted number of run days since post-sale activation. The warranty-pertinent information is retrieved, and the post-sale period compared with the length of the time-limited warranty. Validity of a warranty claim is determined based on whether the recorded number of run days is consistent with the post-sale period. | 02-28-2013 |
| 20130066790 | Residual Value Warranty - A maximum expected value of a residual value warranty for a product to a customer is determined. An expected cost to a provider to support the residual value warranty for the customer is determined, based on the maximum expected value of the candidate residual value warranty to the customer. The expected profitability of the candidate residual value warranty is determined based on the expected cost. | 03-14-2013 |
| 20130091064 | PRICING OPEN-LIST WARRANTIES - Systems, methods, and computer-readable and executable instructions are provided for pricing open-list warranties. Pricing open-list warranties can include determining an expected product support cost of a provider of an open-list warranty to a customer over a time period, determining an expected product repair cost of the customer over the time period, and pricing the open-list warranty for the time period based on the expected product support cost and the expected product repair cost. | 04-11-2013 |
| 20130097088 | WARRANTY EXPIRATION DATE DETERMINING DEVICE AND WARRANTY EXPIRATION DATE DETERMINING METHOD - A warranty expiration date determining device includes: a receiving unit which receives owner information, appliance information, and operating information of a device; an obtaining unit which obtains, from an information database in which at least owner information, appliance information, and operating information of appliances are registered in association with respective owners of the appliances, operating information associated with a specific owner inferred among the owners of the appliances, based on the owner information and the appliance information of the device received, a usage period estimating unit which estimates a usage period of the appliance based on the obtained operating information and the received operating information; and a warranty expiration date determining unit which determines a first day of use of the appliance by extending back the estimated usage period from current time and date, and determines the warranty expiration date of the appliance. | 04-18-2013 |
| 20130103593 | SYSTEMS, COMPUTER IMPLEMENTED METHODS, AND COMPUTER READABLE MEDIUM HAVING COMPUTER PROGRAM TO GENERATE A COLLECTIVE HERD WARRANTY - Systems, computer readable medium having computer program, and related computer implemented methods are provided to aggregate a plurality of customized livestock warranty products so that each of the plurality of customized livestock warranty products is provided to different owners of different herds of a plurality of herds and so that a collective livestock risk product is produced for collective risk management. Embodiments of the present invention advantageously incentivize disease event disclosure by facilitating the purchase of individual warranty products by livestock producers that cover the full value of the producers' losses, yet also incentivize producers to enforce rigorous bio-security measures. Beneficially, the individual warranty products can be provided as part of a collective product for collective reinsurance and collective management of federal indemnity for catastrophic disease events. | 04-25-2013 |
| 20130218781 | Alternator and Starter Tester with Warranty Code Functionality and Method - An alternator and starter tester system capable of generating a warranty claim code. The warranty claim code can contain information regarding a diagnostic test and the tested components. The alternator and starter tester system can also encode and transmit the warranty claim code to a supplier or a manufacturer to verify warranty credit. | 08-22-2013 |
| 20130282592 | System, Method and Computer Program Product for Registering Products and Promoting Customer Relationships - Regarding a product that is provided by a provider and received by a recipient, registration of the product and following-up with the recipient may be facilitated by way of web-based, symbology-driven product registration systems and methods. | 10-24-2013 |
| 20130346321 | COMMODITY SALES DATA PROCESSING APPARATUS AND METHOD FOR ISSUING WARRANTY CIRTIFICATE BY THE SAME - A commodity sales data processing apparatus includes a warranty certificate issue determination section configured to determine whether it is set that issue of the warranty certificate is executable or it is set that issue of the warranty certificate is not executable on the commodity specified by the commodity code, a first warranty certificate issue section configured to read the warranty certificate data corresponding to the commodity code to issue a warranty certificate if it is determined that it is set that issue of the warranty certificate is executable, and a second warranty certificate issue section configured to read the warranty certificate data including data for specifying the commodity based on the commodity code specified if it is determined that it is set that issue of the warranty certificate is not executable and issue of the warranty certificate is instructed. | 12-26-2013 |
| 20140040150 | LOG-IN METHOD FOR PRODUCT AND APPLICATION PROGRAM THEREOF - A log-in method for a product and an application program thereof applies to a mobile device in order to execute the application program, the application program connects with a community website and executes a check-in procedure on the community website. When the check-in procedure is being executed, the application program obtains the product information and the sales information both related to the product and automatically fills out the information in an executing page having a check-in function. Hence, a sales end server defines check-in information, including a check-in landmark, check-in contents, a check-in time, a check-in name, etc., as the log-in information of the product, so as to execute the log-in activity of the product. | 02-06-2014 |
| 20140046856 | Device Account Upgrade-At-Claim - A method of upgrading a device account is provided, the method comprising: disposing a processor in communication with a software package, wherein said software package is capable of receiving a data file containing a current device account status indicator from a device account status data provider; referencing said data file to inform a decision regarding whether a device account owner is eligible for an account upgrade at the time a device account claim is processed; and notifying said owner whether a device protection account upgrade is available. A related system appropriate for upgrading a device account is also provided, the system comprising: a processor disposed in communication with a software package, wherein said software package is programmed with means for receiving a data file containing a current device account status indicator from a device account status data provider; means for referencing said data file to inform a decision regarding whether a device account owner is eligible for an account upgrade at the time a device account claim is processed; and means for notifying said device account owner whether a device account upgrade is available. | 02-13-2014 |
| 20140058955 | READABLE INDICIA FOR PRODUCT REGISTRATION - Embodiments of the invention are directed to systems, methods and computer program products for processing readable indicia for product registration. An exemplary system is configured to: receive information associated with readable indicia associated with a purchase; and process the readable indicia to initiate registration of a product associated with the purchase. As used herein, product registration may comprise product registration and user registration. | 02-27-2014 |
| 20140136423 | METHODS AND SYSTEM FOR WARRANTY REGISTRATION AND PROCESSING - Disclosed embodiments generally relate to the registration of product warranties. More particularly, the disclosed embodiments relate to systems and methods for enhancing and optimizing the ability to process warranty registrations. In one aspect, the disclosed embodiments include a processor-implemented warranty management method. In one embodiment, one or more processors may receive, from a mobile device, a product purchase receipt image. The processors may use optical character recognition to extract product purchase data from the product purchase receipt image. In another aspect, the processor may identify, by parsing the product purchase data, one or more product warranty terms including a product warranty time. In yet another aspect, the processors may generate a product warranty data structure comprising the one or more product warranty terms. The processors may provide the product warranty data structure for storage in a memory device. | 05-15-2014 |
| 20140172725 | MAILING LABEL BASED PRODUCT REGISTRATION - The invention disclosed herein provides apparatuses, systems and methods for quickly and easily registering a product, and for storing data in profiles such that advertisements and offers may be delivered in a targeted manner. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b). | 06-19-2014 |
| 20140201088 | Consumer-Centric Product Tracking System - In one embodiment, a product tracking system may store product and product related information from multiple commerce chain entities, regardless of where the product purchase occurred. The product tracking server | 07-17-2014 |
| 20140207690 | NON-SERIALIZED ELECTRONIC PRODUCT REGISTRATION SYSTEM AND METHOD OF OPERATING SAME - A non-serialized electronic product registration (ER) system and method which enables return qualification information to be provided upon request for non-serialized products. Retailer specific return policies are enforced by providing the ER system with retailer return policies for UPCs, SKUs, model numbers and/or other non-unique product identifiers. The retailer periodically provides information to the ER system that indicates the last date on which products having a particular non-unique identifier have been sold. The ER system then determine the last date on which such products can be returned and provides non-serialized return qualification information to the retailer upon request. | 07-24-2014 |
| 20140310186 | VEHICLE MAINTENANCE AND WARRANTY COMPLIANCE DETECTION - Methods and systems for vehicle maintenance and warranty compliance detection and communication are disclosed. Specifically, a method to monitor the compliance of a user with vehicle maintenance and operating requirements and vehicle warranty terms is provided. In the event a user is not in compliance with a vehicle maintenance item, vehicle operation condition or warranty term, the system may take a number of actions. In one embodiment, the actions comprise notifying a maintenance provider, an insurance provider and a warranty provider. The system may also maintain a historical user compliance database to enable identification and documentation of user compliance for one or more vehicles. | 10-16-2014 |
| 20140316996 | SYSTEM AND/OR METHOD FOR HANDLING RECALLED PRODUCT PURCHASES AND/OR RETURN/WARRANTY REQUESTS - Certain exemplary embodiments described herein relate to the field of electronic registration (ER) of purchased products and, more particularly, to improved electronic registration techniques purchase-side and/or return-side handling of recalled items. Certain exemplary embodiments on the purchase-side may help to filter-out products that have recalled been before they are purchased. Certain exemplary embodiments on the return-side may help enable recall return overrides, thus facilitating the acceptance of recalled products even though they might not qualify under an original return/warranty policy. Advantageously, more and more recalled products may be filtered out of circulation through the use of purchase-side and/or return-side recall watch list checking techniques of certain exemplary embodiments. Such purchase-side and/or return-side recall watch list checking may be performed together with or separate from electronic registration techniques in different exemplary embodiments. | 10-23-2014 |
| 20140372325 | SYSTEM, METHOD AND COMPUTER PROGRAM PRODUCT FOR REGISTERING PRODUCTS AND PROMOTING CUSTOMER RELATIONSHIPS - Regarding a product that is provided by a provider and received by a recipient, registration of the product and following-up with the recipient may be facilitated by way of web-based, symbology-driven product registration systems and methods. | 12-18-2014 |
| 20150026074 | CONSUMER-CENTRIC PRODUCT WARRANTY MANAGEMENT SYSTEM - Consumer-centric communications-enabled portable, preferably tablet or smartphone-based, systems, methods and apparatus for product registration and warranty activation, and for product warranty management. | 01-22-2015 |
| 20150032638 | WARRANTY AND RECALL NOTICE SERVICE BASED ON E-RECEIPT INFORMATION - Disclosed is an aggregation computing system and associated method for providing warranty, safety, and/or insurance notifications to a customer. The aggregation computing system typically includes an aggregation module that is configured for receiving first transaction information associated with a purchase of an item by the customer using a first customer account; extracting a unique identifier from the first transaction information, the unique identifier being associated with the item; receiving second transaction information associated with the purchase, the second transaction information including account identification information associated with the first customer account; matching the first transaction information with the second transaction information and associating the first transaction information with the first customer account; retrieving warranty, safety, and/or insurance information associated with the item based on the unique identifier associated with the item; and transmitting the warranty, safety, and/or insurance information associated with the item to the customer. | 01-29-2015 |
| 20150088764 | ONE-STOP COMPREHENSIVE PRODUCT WARRANTY COMPUTERIZED MANAGEMENT SYSTEM - A Warranty Management System (WMS) and method are disclosed including computer software modules that when executed allow a user to enter warranty information for multiple products and services into a database for management of the warranties. The management of the warranties include a single repository for all warranty information, offer of extended warranties, access to additional information related to products and/or their warranties from manufacturers and third party service providers, reminders and alerts about status and warranty expiration dates, warranty repair providers, warranty claim management, addition and editing of warranty information, information search, warranty certificate storage, and the like. | 03-26-2015 |
| 20150127556 | INFORMATION PRESENTATION METHOD, INFORMATION PRESENTATION SYSTEM, PROGRAM, AND RECORDING MEDIUM - One aspect of the present disclosure provides an information presentation method for presenting a recommended guarantee content of a first device included in a plurality of devices. The information presentation method includes acquiring use history information including data indicating use of the first device (S | 05-07-2015 |
| 20150134544 | FIRE EQUIPMENT - The present invention relates to equipment for fire fighting and fire prevention. The invented fire equipment comprises a fire blanket, a fire extinguisher and a housing assembly for housing the fire blanket and the fire extinguisher. The housing assembly enables the fire blanket and the fire extinguisher to be easily and quickly accessible and removable. | 05-14-2015 |
| 20160026456 | REMOTE MANAGEMENT OF ELECTRONIC PRODUCTS - A remote server may receive a data log with information regarding the status and/or a setting of an electronic product. The remote server may store information in the data log in a database. The remote server may process information in the database to determine whether a newer version of firmware is available for the electronic product is available. | 01-28-2016 |
| 20160048421 | SYSTEMS AND METHODS FOR PROVIDING REAL-TIME ALERTS WITH CONCESSIONS - The disclosed embodiments include a method for generating a response when a user encounters an error while using a servicing system. The method may include determining a user has encountered an error using a servicing system based on a trigger event associated with a system failure, logging the error in association with identifying information of the user, analyzing the error according to one or more pre-configured rules to determine an error level associated with the error, and selecting one or more responses to the error based on the error level, with at least one response being directed to the user in real-time. The method may include determining a medium for transmitting the one or more responses based on a type of device operated by the user when the user encountered the error, and transmitting the one or more responses using at least the determined medium. | 02-18-2016 |
| 20160063507 | METHOD, SYSTEM AND PROGRAM PRODUCT FOR PRODUCT AND SERVICE REGISTRATIONS - A method, system and program product comprise capturing a product identifier for a product obtained by a user. The product identifier is compiled by a cloud based server system as instructed by a one of a plurality business users of a plurality of different businesses. Extracted information from the product identifier at least comprises a code which uniquely identifies the product and a network address for establishing a communication with the cloud based server system. Personal information is obtained from the user. A communication is established with the cloud based server system using the network address. The code and the personal information is communicated to the cloud based server system. The cloud based server system transmits the code and the personal information to a support center of a business of the business user to use in a registration of the product. | 03-03-2016 |
| 20160092881 | SYSTEMS AND METHODS TO FACILITATE PRODUCT MANAGEMENT - Systems and methods for facilitating product management can associate a code with product information and a product life-cycle. The code can be associated with a product and affixed to the product, for example, by printing the code on the product or a packing of the product. Users of the product can initiate an action included in the product life-cycle by using an electronic device to take a picture of the code texting the picture to the disclosed system. The system will process the code and determine a next action in the product life-cycle. For example, a user can take an image of a code and text it to the system to initiate a product registration process. | 03-31-2016 |
| 20160110722 | METHOD AND SYSTEM FOR ENABLING A SERVICE ASSOCIATED WITH A PRODUCT VIA A DIGITAL OBJECT - A method and system for a user to utilize a service associated with a product. The method and system collects user information and product information related to the product. The user information and the product information are then transferred to a server. In response to receiving the user information and the product information, the server generates a digital object that comprises information for the user to utilize the service associated with the product. The digital object is generated to provide the user with a digital evidence of verified ownership to claim entitlements. Thereafter, the digital object is transferred to a user device and stored thereon in order for the user to manage and utilize the service associated with the product. | 04-21-2016 |
| 20160162904 | MANAGING CUSTOMER SATISFACTION IN A NETWORKED MARKETPLACE - Techniques for managing customer satisfaction in a network workplace are presented herein. A transaction module may be configured to retrieve an indicator that describes a transaction between a consumer and a merchant. The transaction module may compare the indicator to a set of threshold indicators and may declare the transaction unsatisfactory if the response to the indicator exceeds one of the threshold indicators. A communication module may send one or more messages to the merchant in response to declaring the transaction unsatisfactory. An incentive module may determine, based on the response from the merchant, whether the merchant will provide an incentive to the consumer. In response to the merchant not providing an incentive, the incentive module may determine a system incentive to provide to the consumer. | 06-09-2016 |
