Entries |
Document | Title | Date |
20110054971 | REPORTING ON FACTS RELATIVE TO A SPECIFIED DIMENSIONAL COORDINATE CONSTRAINT - A received report query specifies a dimension coordinate constraint and an associated grain for the dimension coordinate constraint. At least one query is generated to the dimensionally-modeled fact collection. A result of providing the at least one query to the dimensionally-modeled fact collection is processed. The processed result includes an indication of every dimension coordinate satisfying the dimension coordinate constraint and having a particular value at the associated grain, and the processed result further includes facts of the dimensionally-modeled fact collection that are specified by at least one other dimension coordinate indicated by the processed result having the particular value at the associated grain and not satisfying the dimension coordinate constraint. | 03-03-2011 |
20110082723 | RATING AGENTS PARTICIPATING IN ELECTRONIC TRANSACTIONS - This invention concerns computer system and method for rating agents participating in electronic transactions. In particular, the invention provides a computer system for rating agents participating in electronic transactions, the system comprising a data store to store a set of rules to describe expected behaviours of a first agent for interactions that take place during an electronic transaction with a second agent, wherein at least one rule describes the expected behaviours in terms of a primary expected behaviour and at least one alternative expected behaviour. The system also comprises a monitoring engine operable to monitor actual behaviours of the first agent for interactions that place during the electronic transaction; and a compliance engine operable to calculate a degree of compliance between the monitored actual behaviours and the expected behaviours. | 04-07-2011 |
20110093313 | System for Monitoring and Recording Hand Hygiene Performance - A hand hygiene behavior management system capable of monitoring and recording information generated by the operation of dispensers as a method of assessing behavior of a group as an indication of overall hygiene performance. The system generally includes a plurality of wireless communication devices with a first number of the wireless communication devices being disposed within or adjacent dispensers and operatively configured for sensing, monitoring and reporting information about the status and operation of the dispensers. A hierarchal communication network for access to a central host database; a data processor and hygiene management application software operatively configured to create hygiene management reports based upon the monitored dispenser data and a method to provide user interface. | 04-21-2011 |
20110106590 | WEIGHTED ASSESSMENT OF COGNITIVE WORKLOADS OF TEAM MEMBERS RESPONSIBLE FOR EXECUTION OF AN OPERATION - A system is provided for assessing cognitive workloads of a team that is responsible for carrying out a designated operation having a plurality of execution phases. The system includes a processing architecture configured to carry out processor-executable instructions, a processor-readable medium accessible by the processing architecture, and processor-executable instructions stored on the processor-readable medium. When executed by the processor architecture, the processor-executable instructions cause the processor architecture to obtain workload data indicative of cognitive workloads of members of the team during the course of the designated operation. For each of the plurality of execution phases, the system generates weighted workload scores for participating members of the team, the weighted workload scores being generated from the workload data and from a respective set of weighting values. The respective set of weighting values includes individual weighting values for each of the participating members of the team. For each of the plurality of execution phases, the system presents the weighted workload scores for the participating members of the team in a human-interpretable format. | 05-05-2011 |
20110112891 | Systems and methods for providing business rankings - The invention provides one or more databases that store information relating to professional service, such as legal services, accounting services, or the like. In one embodiment, the invention contemplates one or more databases containing accounting information, and one or more databases containing human resource and staffing information. The databases used herein, may be populated with data derived from one or more accounting systems, docketing systems, timekeeper systems, and the like. A software program may be used to access information from the one or more databases to generate statistics and other metrics about a lawyer's performance. In another embodiment, databases and software may be used to generate performance metrics regarding a baseball player's performance, or another individual performance. | 05-12-2011 |
20110131081 | METHODS, APPARATUS, AND SYSTEMS FOR PROVIDING AN ENHANCED POSITIVE RESPONSE IN UNDERGROUND FACILITY LOCATE AND MARKING OPERATIONS - A positive response notification to provide information regarding locate and/or marking operations for underground facilities may include time-stamp information to provide proof of a time at which the locate and/or marking operation was completed by a locate technician, and/or place-stamp information to provide proof of a presence of the locate technician at or near a work site. An electronic manifest image and/or a virtual white line image similarly may be included in a positive response notification. In one example, such images may be bundled together based on respective descriptor files (or descriptor metadata) that associates the corresponding images with a locate request ticket for the operation. In another example, a positive response notification may include environmental information regarding one or more environmental conditions present at or near the work site during the locate and/or marking operation. | 06-02-2011 |
20110131082 | SYSTEM AND METHOD FOR TRACKING EMPLOYEE PERFORMANCE - A computer system including a single, fully-integrated software program that allows an employer to assess employee performance for various jobs. The system includes a user interface having graphical inputs that allow a user to rate the quantitative and qualitative skills specific to a job. The system also allows the weighting of the quantitative and qualitative criteria based on job type and graphing such data against the market rate of such employee to determine the value of the employee to the organization. The system is available over a network and allows a user to compare the performance of one or multiple employees over a single period of time or over a longer period of time to track trends in employee performance. | 06-02-2011 |
20110153393 | SYSTEM AND METHOD FOR MONITORING AND INCREASING SALES AT A CASH REGISTER - The present invention includes a Point-of-Sale and/or Customer Relationship Management system, which can be used to increase sales by providing an offer to a purchaser using data relating to the purchaser, the purchase, or any other relevant data. The offer can be shown to a purchaser on a display with or without sound. Further, the present invention can also be used to promote new products or services, provide additional advertising or promotions that may or may not be a targeted best-fit at these locations, and measure the sales and up-selling at these locations and/or provide a platform for training employees to better sell, up-sell and promote their respective products and services. Further, the data can be read in from the Point-of-Sale system or any other relevant source and can be analyzed and then displayed based on rules and a weighted scale. | 06-23-2011 |
20110161139 | Capability Accelerator - An automated approach to defining the structure of an organization in terms of the desired skill sets associated with each organizational role, assessing each member of the organization according to demonstrated proficiency levels within each competency area associated with a given organizational role, and generating a gap report detailing discrepancies between desired proficiency levels and demonstrated proficiency levels of individual members of the organization. The approach can further include generating a plan based upon a comparison of the desired proficiency levels and the demonstrated proficiency levels and executing the plan. | 06-30-2011 |
20110196720 | METHOD FOR EFFECTING GOOD HAND HYGIENE PRACTICES - An online system and method for improving individual hand hygiene practices includes a central program manager including a processing unit, server, and memory necessary for interactive internet communication with a host of users. Each user or participant may access the software program when, where and however she/he desires, provided internet access is available. The online learning system and method maintained by the program manager is divided into three sessions, each comprising a module, each module being tailored to educate the participant about hand hygiene practices and to elicit from the participant a self-assessment of any shortcomings that the participant may perceive himself/herself as having in the area of hand hygiene. The participant may then develop a hand hygiene self-improvement plan, focusing on a number of such deficiencies, which will be the focus of attention of the participant in a real world setting with dispensing apparatuses until the participant selects the time and place to work on next module. During the interim period of time, the program manager, through internet communication, sends email and pop-ups to the participant to further encourage, educate, and make the participant aware of the hand hygiene practices of particular interest. Several progressive stages or modules of this type are employed, each evoking from the participant a commitment to change, and each intercommunication being of a personalized nature, and directed specifically to the needs evidenced by the self-improvement plan of the participant. | 08-11-2011 |
20110202391 | Intelligently Interactive Profiling System and Method - One aspect of the invention is a method for identifying at least one property of data. An example of the method includes receiving data, and making assessments regarding the data. The method also includes applying at least one behavioral operator, and outputting results. The method further comprises receiving feedback concerning system performance. Additionally, the method includes adjusting at least one parameter based on the feedback received concerning system performance, wherein the at least one parameter is a parameter of a machine learning method. | 08-18-2011 |
20110231230 | System for Optimizing Lead Close Rates - A system is described for optimizing lead close rates. The system may create a seller scoring model that may be “trained” by a sales lead data over a period of time. The scoring model may be used to measure the performance of sellers in terms of handling and closing sales leads. The scoring model may be used to predict the sellers' close rates for future leads. The system may normalize the sellers based on lead volume to increase the confidence level in the scoring model. The system may utilize the scoring model to determine lead specific handling instructions for future leads to optimize sellers' close rates. | 09-22-2011 |
20110270651 | SYSTEM FOR IMPROVING PRODUCTION PROCESSES - A performance evaluation system has a computer for displaying the production performance of a machine compared with the production performance of other machines. The machines a connected via a network link to a performance comparison computer. The invention is set up such that comparison data from the performance comparison computer are displayed at least to the operator of a machine via the display of the computer for displaying the production performance. | 11-03-2011 |
20110276369 | ORGANIZATIONAL BEHAVIOR MONITORING ANALYSIS AND INFLUENCE - Approaches are provided for monitoring, analyzing, and influencing organizational behaviors through multi-modal communication systems. Desired and undesired behaviors and applicable organizational contexts are defined and action plans developed. The behaviors are then monitored through communication sessions between members and analyzed for comparison to the action plans such that feedback may be provided at individual and/or organizational levels to influence the behaviors. | 11-10-2011 |
20110302004 | CUSTOMIZING WORKFLOW BASED ON PARTICIPANT HISTORY AND PARTICIPANT PROFILE - A workflow system allows determining at least one date based on various factors including the complexity of a task, a participant's history as monitored by the workflow system, and a participant's profile as entered by the participant. In addition, the workflow system generates customized notifications according to the participant's reliability in meeting due dates in the past and a notification preference specified by the participant. The result is a powerful and flexible workflow system. The dates determined by the workflow system may include one or more due dates for tasks and one or more dates for notifications to participants. | 12-08-2011 |
20110307303 | DETERMINING EMPLOYEE CHARACTERISTICS USING PREDICTIVE ANALYTICS - A computer-implemented method for predicting a future characteristic of a worker is provided. The method includes collecting a plurality of attributes associated with each of a plurality of workers, applying a data mining tool to the attributes to identify a pattern between the attributes and a future characteristic of the workers, and using the identified pattern to predict the future characteristic of a worker. In one example, the future characteristic is the future performance of the employee and/or the likelihood that the worker leaves at some point in the future. | 12-15-2011 |
20110313820 | USING VIRTUAL CURRENCY TO COMPENSATE WORKERS IN A CROWDSOURCED TASK - Systems and methods for using virtual currency to compensate workers in a crowd sourced task are disclosed. In one aspect, embodiments of the present disclosure include a method, which may be implemented on a system, of determining target accuracy in completion of the task by the online workers, computing a number of results to be collected for a unit job of the task based on the target accuracy; and/or setting a wage amount that is offered to a worker for completing a unit job of the task based on the number of results. In response to determining that the worker has completed the unit job, the wage is provided to the online worker in a form of virtual currency. | 12-22-2011 |
20110320242 | MULTI-VARIATE SALES PERFORMANCE ANALYSIS SYSTEM - A data collecting and processing system captures the actions of sales personnel and presents performance metrics in accordance with specific corporate-wide assessment criteria. By using a system that standardizes the data collected, the performance metrics, and the assessment criteria, corporations can establish performance standards and goals beyond the traditional revenue v. cost of sales criteria. Because the performance standards and goals may be defined and presented based on the standardized assessment criteria, each salesperson's behavior can be attuned to achieve the established goals. As the system continues to be used, the assessment criteria may be fine tuned as particular metrics prove to be particularly relevant to generating revenue or developing future sales. Trend analysis and other tools may also be used to develop correlations between the actions of sales personnel and the likelihood of future success. | 12-29-2011 |
20120004951 | TRACKING METRICS, GOALS AND PERSONAL ACCOMPLISHMENTS USING ELECTRONIC MESSAGES - A method for tracking metrics, goals and personal accomplishments may include receiving, by a processing device, each electronic message tagged by the employee as a personal accomplishment. The method may also include storing each tagged electronic message, by the processing device, in a database associate with a personal accomplishments tracking system. The method may additionally include providing, by the processing device, each tagged electronic message to the employee for sorting and analysis. | 01-05-2012 |
20120004952 | OPERATION SUPPORT APPARATUS, OPERATION SUPPORT METHOD, AND COMPUTER PROGRAM - For each of tasks performed in an operation of manufacturing equipment, a proficiency of a worker with respect to a task to be performed is obtained from a proficiency DB ( | 01-05-2012 |
20120010926 | Systems and Methods for Compensating Participants in a Multi-Level Marketing Plan - The present disclosure generally provides systems and methods for compensating participants of a multi-level marketing plan. A participant occupies a top position of a placement tree that has a binary structure and a top position of an enrollment tree that has a unilevel structure. Each member personally sponsored by the participant occupies a first level and each subsequent member personally sponsored by that member occupies a second level. A first distributor is classified as occupying a first lower position of the placement tree and is also classified as occupying a first lower position of the enrollment tree. A team bonus of the first distributor is determined based on revenue generated by sales made by members of the placement tree down line from the first distributor. A matching bonus is determined based on the team bonus of the first distributor, regardless of the enrollment tree level of the first distributor. | 01-12-2012 |
20120016722 | System and Method for Facilitating Generation and Performance of On-Line Evaluations - A system and method for facilitating on-line generation and assignment of evaluations for entities of a particular organization comprising: a web-based server device for generating web-based communications for delivery to web-enabled devices over a communications network, and receiving web-based communications via the network; an evaluation build module for initiating a web-based communication via the server device for receipt by a user device, the communication comprising a first interface for receiving user input to generate a customized evaluation for a particular organization including input for specifying a target audience (evaluator) for the evaluation, specifying a subject (evaluatee) of the evaluation, specifying associated evaluation questions for the target audience, and specifying potential answer choice types to be entered by evaluators when completing the evaluation; and, evaluation assignment module for generating an evaluations assignment interface via a web-based communication for receiving user input to selectively assign and schedule by date and date range the generated evaluations to one or more evaluators for receipt at web-enabled devices, wherein the assigned evaluations are capable of being viewed and completed on-line by the evaluators. | 01-19-2012 |
20120029978 | Economic Rewards for the Performance of Tasks by a Distributed Workforce - A job is divided into multiple discrete tasks that can be performed by multiple different workers of a distributed workforce. The tasks are assigned to the workers through their mobile phones or other communication devices, and the workers perform the assigned tasks and provide responses to the tasks through the devices. Workers are compensated, in part, based in part on the quality of their responses. Once the workers' responses have been determined to be sufficiently accurate, the responses are assembled into a final result. To manage the distributed workforce, the system stores information for each worker, such as an identification of the worker, the tasks previously completed by the worker, and the quality of performance of those tasks. The stored worker information is used to assign tasks to workers, to compensate workers, and in general to manage the workforce. | 02-02-2012 |
20120035986 | SYSTEMS AND METHODS FOR THE SKILL ACQUISITION AND DEMONSTRATION OF SKILL - A system for the management of skill acquisition and demonstration of skill mastery, in one example embodiment, comprises an interface between a learner and a skill acquisition and demonstration of skill mastery system, a display module to display, via the interface, one or more skills to be acquired by the learner, a training module to provide training material to the learner, a testing module to test acquisition of the one or more skills by the learner, a status module to determine, based on the testing, a status indicative of the acquisition of and thus demonstration of mastery of the one or more skills by the learner, a statistics module to collect statistics associated with the acquisition of and thus demonstration of mastery of the one or more skills, and a report module to report the acquisition of and thus demonstration of mastery of the one or more skills. The training material may include multimedia. The testing module may provide questions related to the multimedia. Correctly answering the questions may result in the automatic change of status associated with the one or more skills. The system may also comprise a statistics module to provide statistics accessible by clicking on a point in a graph associated with the skill acquisition and demonstration of skill mastery. The demonstration of skill mastery may be provided by a support staff while assessing the mastery of a specific skill. The system may operate in substantially real time. | 02-09-2012 |
20120035987 | PERFORMANCE MANAGEMENT SYSTEM - Systems and methods for managing and evaluating the performance of an employee in an organization are described herein. In one implementation, the method includes receiving a query to initiate a performance management process and providing at least one performance measures based on the query received. Further, a rating is received for at least one performance measures. The performance measures are analyzed based on a rating received for the at least one performance measures to generate an assessment score. The assessment score indicates the performance of the employee in an organization. | 02-09-2012 |
20120047000 | SYSTEM AND METHOD FOR ADMINISTERING WORK ENVIRONMENT INDEX - Employees of an organization are surveyed concerning their opinions about the work environment provided by the organization. A computer system that includes a survey question storage module, a survey administration component, a survey results storage module, and a survey analysis component is used to administer the survey and to analyze the survey results. The computer system generates work environment index (WEI) scores for the managers in the organization to summarize the results of the survey as to employees who are within the managers' departments. The WEI scores are made the subject of performance goals for the managers and are displayed to the managers via their personal computers. | 02-23-2012 |
20120089440 | System and Method of Penalty Data Compilation, Analysis and Report Generation - The present invention relates generally to a system and method for reviewing and evaluating performance. In particular, the present invention relates to a system and method for reviewing and evaluating performances of an official or group of officials at an event or events. Even more specifically, according to embodiments of the present invention, the system and method can involve reviewing and evaluating a referee's performance during a football game or games. | 04-12-2012 |
20120101873 | METHOD AND APPARATUS FOR DYNAMIC COMMUNICATION-BASED AGENT SKILL ASSESSMENT - In one embodiment, a method includes obtaining information relating to an interaction between an agent associated with a contact center and a customer. The information includes an indicator of a satisfaction level of the customer and/or the agent. The method also includes providing at least the indicator to an expertise assessment arrangement and developing a characterization of an expertise of the agent using the expertise assessment arrangement. Developing the characterization of the expertise includes using the indicator. | 04-26-2012 |
20120116853 | SYSTEM AND PROCESS FOR EVALUATION OF ATHLETE PERFORMANCE - A system and process for evaluation of athlete performance where the player performance can be evaluated to form a score, ranking, and position and used for any kind of sport and to measure an individual or the entire team as one unit. A user or a team has to answer a set of questions specifically to that sport or specifically to the athlete role/position on the team. Based on those questions, through complex logic the present invention calculates a score and exhibit on a chart for visual presentation. For each question a unit called “Data Field” is formed comprising of logical and mathematical calculation. Each data field is added and the athlete level or score of performance will be displayed visually on graph. The present invention measures the athlete's present performance based on various points and is not entirely based on his past record. | 05-10-2012 |
20120150589 | BAR CODE SYMBOL READING SYSTEM SUPPORTING VISUAL OR/AND AUDIBLE DISPLAY OF PRODUCT SCAN SPEED FOR THROUGHPUT OPTIMIZATION IN POINT OF SALE (POS) ENVIRONMENTS - A POS-based bar code symbol reading system that reads bar code symbols on objects being passed through the 3D imaging or scanning volume supported by the system, and employs one or more object motion sensors (e.g. imaging based, IR Pulse-Doppler LIDAR-based, ultra-sonic energy based, etc.) to (i) measure or estimate the speed of objects being manually passed through the 3D imaging or scanning volume by the system operator, and (ii) visually and/or audibly display object scanning speed measures or estimates to provide the system operator with feedback for optimizing system throughput. The POS-based bar code symbol reading system has a performance advantage that leads to quicker customer checkout times and productivity gain that cannot be matched by the conventional bar code symbol scanning technology. | 06-14-2012 |
20120158465 | SYSTEM AND METHOD FOR ADMINISTERING AN ADVISORY RATING SYSTEM - Systems and methods are disclosed herein for scoring and ranking financial advisors based on their sales histories. The system includes a database and an advisor rating system processor in communication with the database. The database stores sales history data related to a plurality of financial advisors. The advisor rating system processor obtains data related to financial advisors from the database and calculates a score for each financial advisor based on their sales revenue and sales frequency. The advisor rating system processor then compares the advisors based on these scores and generates a report indicating to which financial advisors a company should market financial products. | 06-21-2012 |
20120203598 | File Server System and Method of Providing a Marketing Performance and Accountability Audit - A computer-readable medium includes instructions that, when executed by a processor, cause the processor to selectively acquire first data corresponding to multiple categories of interest with respect to a marketing organization as a whole. When executed, the instructions further cause the processor to selectively acquire second data corresponding to multiple workflow categories with respect to individuals and organizations within the marketing organization and to generate at least one audit report based on at least one of the first data and the second data. | 08-09-2012 |
20120221380 | Teller Readiness Simulation - In some embodiments, a teller readiness system comprises a teller simulator and a scoring engine. The teller simulator is operable to present a banking scenario to a user. The banking scenario simulates a transaction between a bank customer and the user. The teller simulator identifies tasked to be completed by the user and receives actions performed by the user in response to the scenario. The scoring engine is operable to determine a task score for each task based on the actions performed by the user. Each task is associated with one of a plurality of skills. Each skill of the plurality of skills represents a facet of teller readiness. The scoring engine assigns a weight to each of the task scores to yield weighted task scores. The scoring engine determines a skill score for one of the skills based on the weighted task scores associated with the one of the skills. | 08-30-2012 |
20120226529 | RESOURCE AVAILABILITY AND APPLICABILITY MECHANISM - A computer system may identify an individual accessing a resource computer system. A request from the identified individual to access employee data in a resource computer system may be received. A determination may be made as to whether the identified individual is an employee of a plurality of employees of an entity. Upon determining the identified individual is an employee of the plurality of employees of the entity, updated identified individual entered proficiency level ratings data for a plurality of skills of the identified individual may be received. A notification to a manager of the updated identified individual entered proficiency level ratings data may be generated. For each updated identified individual entered proficiency level ratings data for the plurality of skills of the identified individual, manager entered validation data may be received. | 09-06-2012 |
20120253892 | SYSTEMS AND METHODS FOR ASSESSING DELIVERY PERFORMANCE BASED ON OPERATIONAL DATA - Various embodiments of the present invention are directed to a fleet management computer system for assessing delivery performance. According to various embodiments, the fleet management computer system may be configured for assessing operational data to identify the occurrence of one or more delivery stops, identify one or more stop attributes for each of the identified delivery stops, and generate a graphical display indicating the identified delivery stops and stop attributes. In addition, the fleet management computer system may be configured to assess the operational data to determine dispatch statistics including cumulative or average delivery performance statistics grouped according to various working shifts. | 10-04-2012 |
20120284091 | INDICIA READER WITH FEEDBACK OF SCANNING THROUGHPUT - A method of operating an indicia reader including the steps of: consecutively reading a plurality of information bearing indicia (IBI) over a period of time; determining an operator of the indicia reader's performance based on the rate at which the plurality of IBIs are being read over the period of time; and, providing feedback to an operator of the result of the determining step. | 11-08-2012 |
20120290365 | SYSTEM FOR SELECTING EMPLOYMENT CANDIDATES - A computer system receives data relating to a plurality of persons. The persons are employed in the same occupation. A portion of the persons is top performers in the occupation, and a portion of the persons is bottom performers in the occupation. The data relates to personal traits and performance traits. The data is input into a software-based neural network, and the neural network generates models for the personal traits as a function of the personal traits and the performance traits of the top performers. The neural network further generates a performance model, which is made up of the models. The performance model is configured to determine that a particular person will likely be a top performer in the occupation. | 11-15-2012 |
20120296705 | Method and System for Managing Network Marketing - The present inventive subject matter is a method that can receive sales activity data from a plurality of users, calculate metrics based on the sales activity data, the metrics having an indicator that a first user's sales numbers are greater than fifty percent of a predetermined goal followed by a the ability to generate a message to be sent to a second user with the message configured to inform the second user regarding the progress of the first user's sales activities; the message incorporates a link that is selected by the second user to send a message back to the first user. | 11-22-2012 |
20120303421 | SYSTEM FOR PROVIDING GOAL-TRIGGERED FEEDBACK - A system and method for encouraging the exchange of feedback in an enterprise. An example method includes providing one or more user interface controls for configuring a feedback reminder to automatically include predetermined insight pertaining to a potential participant in a future feedback exchange; sending the feedback reminder to a messaging system or application; providing a user option to view content of the feedback reminder; and displaying the feedback reminder in response to user selection of the first user option. Another user option enables selection of particular insight, derived from a talent management system, for inclusion in the feedback reminder. The messaging system may include an email application or an application for displaying a worklist. | 11-29-2012 |
20120310711 | SYSTEM USING FEEDBACK COMMENTS LINKED TO PERFORMANCE DOCUMENT CONTENT - A system and method for facilitating controlling locations or associations of displayed content in a user interface. An example method includes displaying a first type of information; providing a first user option to select a portion of the first type of information; providing a second user option to associate selected information with one or more information categories; and displaying an instance of the selected information in association with the one or more information categories. In a specific embodiment, the user interface displays content pertaining to a performance evaluation document, which is associated with one or more enterprise employees. The first type of information includes feedback comments associated with a performance of the one or more enterprise employees. | 12-06-2012 |
20120316931 | GPS TRACKING WITH CARTOGRAPHIC BOUNDARY FILES - The management of tracking units with a map representative of a geographic area is provided. A base address corresponding to a specific location on the map is received, and a plurality of boundary outlines circumscribing sub-segments of the map are generated. The boundary outlines correspond to cartographic boundaries within the geographic area, with each cartographic boundary having a predetermined number of fulfillment locations. An aggregate boundary outline based upon a selection of one or more contiguous boundary outlines is generated. Fulfillment indicators representative of a position on the map generally corresponding to the fulfillment locations is received, and overlaid on the map. | 12-13-2012 |
20130006718 | METHODS, APPARATUS AND SYSTEMS FOR CHRONICLING THE ACTIVITIES OF FIELD TECHNICIANS - Tracking or monitoring activities associated with employees, such as field technicians working in the field, is based on receiving and processing activity information related to activities conducted by the employees. Activity information may include location information associated with individual activities or equipment, employee status information (e.g. clocked-in or clocked-out), travel information, or other information associated with an employee's activities. In an example, tracking employee activities may include receiving field service activity information, associating at least one data source with at least one technician, associating an acquisition event with at least one time window and at least one location, and generating a timeline associated with the at least one technician and at least one data source, where generating the timeline includes reconciling the acquisition event with the received field service activity information. | 01-03-2013 |
20130024247 | ANALYZING SYSTEM, ANALYZER, AND SERVER COMPUTER - An analyzing system includes an analyzer and a server computer in communication with the analyzer via a network. The analyzer includes a first controller that is configured to communicate, via a display, instructions to an operator of the analyzer when a predetermined event occurs in the analyzer. The instructions request confirmation that the operator received training. The first controller is also configured to receive an indication of whether the operator has completed the training, and, when the indication indicates that the operator has completed the training, request, from the server, a confirmation that the operator has completed the training. The server computer is configured to receive the confirmation request from the analyzer, determine a training status of the operator, and communicate the training status to the analyzer. The first controller prevents measurement of a sample if the operator has not completed the training. | 01-24-2013 |
20130024248 | Retail Training Application - Systems and methods that may be used to promote products that include activity sensors are provided. Users are prompted to compete against one another in a store while performing physical activities. The physical activities are performed while wearing products that include attached or embedded sensors. The data generated by the sensors is used to generate a leaderboard. The leaderboard may be displayed in a store in close proximity to the products offered for sale. | 01-24-2013 |
20130030879 | SYSTEM AND METHOD FOR USING DATA POINTS COLLECTED FROM A CUSTOMER TO PROVIDE CUSTOMER SPECIFIC OFFERINGS - A retailer computer system receives from a first computing device a shopping recap having data indicative of one or more products that were shown to a customer by the sales associate while the customer was within a retail establishment. The received shopping recap is stored within a data repository where it is linked to a customer identifier that is associated with the customer and an associate identifier that is associated with the sale associate. If the customer later purchases a product, data indicative of the product being purchased is compared against data within any shopping recap that is linked to that customer to determine if a sales associate that is also linked to any shopping recap linked to that customer is to be awarded a commission for the product being purchased. The purchase of the product by the customer may further generate a digital receipt where the digital receipt includes a notice that the customer is being awarded an incentive, such as a coupon. The incentive may be automatically linked to a rewards account of the customer whereupon, if the customer purchases a product that is associated with the incentive, the incentive will be automatically redeemed for the customer. | 01-31-2013 |
20130096991 | METHODS AND SYSTEMS FOR PROFILING PROFESSIONALS - A method for profiling entities or individuals includes automatically generating, by a profile generator executing on a first computing device, a profile of at least one of a professional and an entity. The method includes automatically analyzing, by an analysis engine executing on the first computing device, the generated profile. The method includes determining, by the analysis engine, responsive to the analysis, at least one of a level of expertise and a level of influence in an industry of the at least one of the professional and the entity. The method includes transmitting, by the analysis engine, to a second computing device, an identification of the determined level of expertise. In one embodiment, the method includes generating, by a prediction engine executing on the first computing device a prediction of a future modification to the profile. | 04-18-2013 |
20130110590 | INDIVIDUAL PERFORMANCE METRICS SCORING AND RANKING | 05-02-2013 |
20130179236 | COMPUTERIZED METHOD AND SYSTEM FOR ENHANCING THE SALES PERFORMANCE OF SELECTED SALES FORCE PROFESSIONALS - Disclosed are computerized methods and systems for enhancing the sales performance of selected sales force professionals comprising assessing a plurality of sales reps along various objective and subjective dimensions (including sales performance information) and generating, for each such sales rep, an associated sales rep record; and comparing each such sales rep record to a computer database of high-performing sales rep records to identify, for each selected sales rep, those dimensions which by improving will, based on the organization's sales culture (determined by the aggregate of sales rep records), better align such sales rep record with high-performing sales rep records. Moreover, other important features are disclosed, and examples given. | 07-11-2013 |
20130204674 | Method and System For Performing Appraisals - The embodiments herein relate to employee management system and more particularly, to employee management in appraisal system. The embodiments herein disclose an appraisal system using a modified form of Activity Hierarchy Process (AHP). The appraisal system covers all the facets of appraisal to measure individual's “Capabilities” is disclosed. Every employee in an organization will be included in the appraisal system and the capabilities of the employees are measured to determine a value based on the rank given to the employees. | 08-08-2013 |
20130204675 | METHODS AND SYSTEMS FOR CAPTURING, MEASURING, SHARING AND INFLUENCING THE BEHAVIOURAL QUALITIES OF A SERVICE PERFORMANCE - Systems and methods for iteratively obtaining and sharing a review of a service performance, the performance being carried out by at least one performer. A user interface is provided for playback of the performance to a reviewer. The review is carried out using at least one integrated option in the user interface for carrying out the review of the performance during the playback of the performance. At least one portion of the review is directly related to a time point in the playback. The entire review process has at least one iteration. Each iteration provides the same or a different user interface for playback and review of at least one of the performance and a previous review by the same or another reviewer. | 08-08-2013 |
20130211884 | PERFORMANCE EVALUATION IN A PROJECT MANAGEMENT SYSTEM - A project management system includes a project processor configured to receive information about a project, wherein the information includes subtasks for the project and information about an entity assigned to complete at least one subtask of the project; calculate expected outcomes for the project based on the subtasks for the project and the information about the entity, wherein the expected outcomes include at least one subtask expected outcome; receive realized outcomes of the project after it is realized, wherein the realized outcomes includes at least one subtask realized outcome; determine feedback for the project based on the at least one subtask realized outcome in relation to at least one the subtask expected outcome; generate a performance evaluation for the entity assigned to complete the at least one subtask of the project based on feedback for the project; and publish the performance evaluation for the entity. | 08-15-2013 |
20130231984 | METHODS, APPARATUS AND SYSTEMS FOR DETERMINING CORRECTNESS AND COMPLETENESS OF LOCATE OPERATIONS - One or more pieces of equipment (e.g., a locate wand, a marking tool) are used to perform an operation to identify, in response to a ticket, a presence or an absence of an underground facility at a dig area. Data relating to the use of the equipment to perform the operation is electronically processed to determine whether the operation was completed correctly. In one example, ticket information from the ticket also is processed with the data relating to the use of the equipment to determine whether the operation was completed correctly. In another example, the equipment includes a marking apparatus, and data relating to the use of the marking apparatus that is processed includes one or more of marker characteristic information, timing information, supply information and location information relating to one or more markers dispensed by the marking apparatus. | 09-05-2013 |
20130238403 | PERSONNEL MANAGEMENT SYSTEMS AND RELATED METHODS - Embodiments of personnel management systems are presented herein. Other examples, and related methods, are also disclosed herein. | 09-12-2013 |
20130238404 | COMPETENCE ASSESSMENT METHOD AND SYSTEM - The present invention relates to a method and competence assessment system for assessing the competences of a participant in a project. The method includes assessing at least one competence of at least one participant in a project by applying a mathematical formula. The project includes at least one phase, at least one competence of an assessed participant intervening in at least one phase of the project, the competence being assessed by at least one assessor figure by at least one piece of evidence. | 09-12-2013 |
20130275187 | WORK MEASUREMENT TOOLKIT - A customizable work measurement tool that includes a data gathering tools to facilitate work sampling. A setup process generates customized data tables that are synced to a mobile computing device. The mobile computing device utilizes the data tables to generate a user interface presenting predefined lists and parameters based on an interactive decision matrix. Activity and parameter selection may be prompted by sensor readings received by the mobile computing device that identify locations, workers, or assets. Users may be provided data collection routes, data collection instructions, prompts, and tools for acquiring work observations including comments on work activities. The collected work observations may be analyzed for reporting, data mining, and historical benchmark comparisons. The storage of data categorizes each data point as direct work, indirect work, barriers to work, or a delay thereby providing in-depth analysis and reporting capabilities. | 10-17-2013 |
20130282446 | METHODS AND SYSTEMS FOR CAPTURING, MEASURING, SHARING AND INFLUENCING THE BEHAVIOURAL QUALITIES OF A SERVICE PERFORMANCE - Methods and systems for capturing, measuring, sharing and influencing the behavioural qualities of a service performance. | 10-24-2013 |
20130282447 | DETERMINING PERFORMANCE LEVEL OF SUPERVISOR - There is provided an apparatus caused at least to acquire information of a supervisor identifier allocated to a supervisor who is registered to a network environment accessible by a plurality of supervisors and by a plurality of clients; acquire information of a different client identifier allocated to each client registered to the network environment; associate at least one client identifier with the supervisor identifier on the basis of a notification of whether or not the client is co-operating with the supervisor; acquire at least one activity metric related to the at least one client corresponding to the at least one client identifier associated with the supervisor identifier; and determine a performance level of the supervisor corresponding to the supervisor identifier at least partly on the basis of the acquired at least one activity metric. | 10-24-2013 |
20130339105 | USING STRUCTURED COMMUNICATIONS TO QUANTIFY SOCIAL SKILLS - Embodiments for using structured communications to quantify social skills and social behavioral factors. Communications between at least two devices are intercepted and/or relayed by a computer system wherein a portion of the communications correspond to an audible source and wherein the forwarding or processing of communications is based on a combination of historical, contextual and/or commanded information derived from current and past communications by the computer system. Primary statistics are measured based on the communications and contextual information. Secondary statistics are derived related to a user wherein the secondary statistics quantify social skills and behavioral factors of the user in one or more dimensions against one or more profiles or roles. | 12-19-2013 |
20140012634 | GEOSPATIAL DATA BASED ASSESSMENT OF FLEET DRIVER BEHAVIOR - Disclosed are methods, devices, and systems to assess the performance of a fleet driver using a geospatial tracking device. In one embodiment, a method is disclosed comprising determining a baseline travel time of a fleet vehicle traveling a fleet route from a departure location to an arrival location; obtaining a dispatch estimated travel time of the fleet vehicle traveling the fleet route from a dispatcher; obtaining a driver estimated travel time of the fleet vehicle; determining an actual travel time of the fleet vehicle traveling the fleet route through a geospatial tracking device; and generating a driver performance score of the driver of the fleet vehicle for a duration of the fleet route based on the baseline travel time, the dispatch estimated travel time, the driver estimated travel time, and/or the actual travel time. | 01-09-2014 |
20140019215 | SYSTEM FOR ASSESSING PROCEDURE COMPLIANCE LEVEL OF HUMAN OPERATORS IN NUCLEAR POWER PLANTS AND METHOD THEREOF - Disclosed are a system for assessing the procedure compliance level of a human operator in a nuclear power plant, which quantitatively detects if the human operator complies with a standard procedure written in an emergency procedure guideline for the nuclear power plant, and a method thereof. The system includes a first recognizing unit attached to each of human operators, a second recognizing unit that is mounted on each of nuclear power equipments and able to make communication with the first recognizing unit, a database storing information of a standard procedure to be performed by the human operator with respect to the nuclear power equipment, and a server that is able to make communication with the second recognizing unit, and assesses the standard procedure stored in the database and an actual procedure performed by the human operator, which is received from the second recognizing unit. | 01-16-2014 |
20140032279 | METHOD OF MANAGEMENT HUMAN RESOURCE DEVELOPMENT - A method of management human resource development in a working environment comprising a plurality of employees is provided. The method comprises receiving input data from an employee, wherein input data are indicative of an interest of the employee to a career development; generating a personal profile from the input data; screening the personal profile to determine if the employee is suitable for assessment; if the result of screening is positive, assessing the employee to assign a first score associated with a development attitude of the employee and a second score associated with the current role mastering; storing, in the computer, first and second scores as entries in a two-dimensional development matrix covering an area, and determining if the stored entries are positioned within a talent sub-area defined within the development matrix area. | 01-30-2014 |
20140032280 | EMPLOYEE PERFORMANCE EVALUATION - Productivity of an employee is deduced from data representing the employee's usage of a computing device in carrying out tasks assigned to the employee in a number of usage sessions of computer-implemented applications invoked by the employee. Productivity can be represented as a measure of time spent by the user in one or more usage sessions of the computer-implemented applications during a given time period. Sessions can be grouped by time segments to determine the employee's productivity at various times. Sessions can also be group by categories of tasks to determine the employee's aptitude for various tasks and types of work. | 01-30-2014 |
20140032281 | EVALUATION DEVICE AND EVALUATION METHOD, SERVICE PROVIDING SYSTEM, AND COMPUTER PROGRAM - A service through remote control of a robot operated in an everyday living space is suitably provided. | 01-30-2014 |
20140039986 | IDENTIFYING CONTRIBUTIONS TO TRANSPORTATION SYSTEM SCHEDULE DEVIATION - A method and a device for identifying factors that contribute to schedule deviation in a transportation system are disclosed. The method includes collecting operating information for a vehicle along a transportation route and determining schedule deviation information for the transportation route based upon the operating information. A plurality of models is constructed, each of the plurality of models including at least one combination of factors that contribute to schedule deviation, and the models are ranked. As results sets is produced that includes at least the highest ranked model showing at least one combination of factors that most contributes to schedule deviation, The results set is presented and an operator associated with the transportation system may institute one or more changes to the system. The device includes at least a processing device and computer readable medium containing a set of instructions configured to cause the device to perform the method. | 02-06-2014 |
20140074564 | PREDICTIVE AND PROFILE LEARNING SALES AUTOMATION ANALYTICS SYSTEM AND METHOD - A sales automation system and method, namely a system and method for scoring sales representative performance and forecasting future sales representative performance. These scoring and forecasting techniques can apply to a sales representative monitoring his own performance, comparing himself to others within the organization (or even between organizations using methods described in application), contemplating which job duties are falling behind and which are ahead of schedule, and numerous other related activities. Similarly, with the sales representative providing a full set of performance data, the system is in a position to aid a sales manager identify which sales representatives are behind others and why, as well as help with resource planning should requirements, such as quotas or staffing, change. | 03-13-2014 |
20140074565 | SYSTEM AND METHOD FOR HUMAN RESOURCE PERFORMANCE MANAGEMENT - A system and method for evaluating personnel within a hierarchical organization by utilizing networked computer systems and programmed software. The invention provides accurate ratings of personnel and groups of personnel within an organization. The ratings are based on frequent feedback and are easy to compare. The invention allows for effective comparisons of individuals from separate organizations. The invention addresses the problem of rater inflation without the negative outcomes associated with existing forced distribution methods. | 03-13-2014 |
20140081713 | INFLUENCING SERVICE PROVIDER PERFORMANCE USING OBJECTIVE AND SUBJECTIVE METRICS - A plan to incentivize performance is obtained based on objective and subjective metrics. A first step encompasses understanding the effect of actions on each objective metric on future service provider performance. A subset of objective metrics is obtained via regression analysis. For the subset identified in the first step, a set of clusters is identified in the multi-dimensional space of objective metrics. For each cluster, actions based on service provider performance relating to subjective metrics are effected. Expert guidance based on macroeconomic factors are further considered. | 03-20-2014 |
20140081714 | SYSTEMS AND METHODS OF REWARDING USERS IN AN ON-DEMAND SYSTEM - The technology disclosed relates to tracking performance and initiatives of employees and providing real-time recognition for their successes and contributions through customizable recognition awards. In particular, it relates to automatically awarding recognition awards to an employee by evaluating the employee's current performance against progress features and exception features. The progress features indicate a progression of an individual across a work cycle and exception features indicate high performance of the individual during the work cycle. Thus the recognition awards are automatically awarded when the current performance of the employee evidences accomplishment of milestones or high performance. | 03-20-2014 |
20140081715 | SYSTEMS AND METHODS OF COACHING USERS IN AN ON-DEMAND SYSTEM - The technology disclosed relates to tracking performance and initiatives of employees and automatically and proactively providing personalized coaching based on each employee's performance. In particular, it relates to automatically issuing personalized performance enhancement insights to an employee by evaluating the employee's current performance against progress features and exception features through timely performance checks. The progress features indicate a progression of an individual across a work cycle and exception features indicate low or high performance of the individual during the work cycle. Thus the personalized performance enhancement insights are automatically awarded when the current performance of the employee evidences lags in progress, regression, or low or high performance. | 03-20-2014 |
20140081716 | Method of Managing Customer Relationships - Described and depicted is a method for maintaining customer relationships that provides a true indicator of the health of a business relationship by quantifying the level of activity undertaken toward maintaining a relationship, according greater weight to favored and more recent and planned activities, which can be measured against a desired activity level. An embodiment configured according to principles of the invention includes: a first summing of points associated with activities completed within a first period of time and defining a carryover point sum; a second summing of points associated with activities completed within a second period of time and defining a current point sum; a third summing of points associated with activities scheduled within a third period of time and defining a future point sum; and a fourth summing of points comprising the current point sum, carryover point sum and future point sum, and defining a real point sum. The real point sum may be compared with a target point value to assess effort level expended in maintaining a relationship. | 03-20-2014 |
20140108104 | System and Method for Performance Tracking for Motivating Individuals to Capture Consumer Data Via Mobile Devices - Individual performance for obtaining consumer participation in a promotion is tracked. The individual is associated with a promotion. A URL corresponding the individual/promotion association is generated. The URL is converted to a code such as a QR code, and the QR code is placed on a physical medium that to be carried by the individual. The individual requests a consumer to scan the QR code to participate in the promotion. When the consumer so scans the QR code, metrics are updated to so indicate the user's interest. Metrics are further updates when the user accepts the promotion. The metrics are stored in a database in association with the URL corresponding to the individual/promotion association. | 04-17-2014 |
20140108105 | Agent Relationship Portal - Systems and methods which assist a parent entity in directing an agent entity toward a desired course of action are provided. Embodiments may include one or more data processing devices which compile data for the parent entity regarding the agent entity. Such data may include any number of metrics relating to the actions of an agent entity such as types of transactions processed by the agent, information corresponding to the specific details of the transactions, information pertaining to the agent entity itself (such as location information, transaction volume information and the like), data corresponding to the employee facilitating the transactions, etc. The compiled data may be used by the parent entity to create an incentive program in order to incentivize an agent entity to modify behaviors or to reward observed behaviors. | 04-17-2014 |
20140114730 | SYSTEM AND METHOD FOR CAPABILITY DEVELOPMENT IN AN ORGANIZATION - Developing capability within an organization comprises receiving a skill associated with a position in an organization from a first computer associated with a manager. A skill level associated with the received skill is determined. A capability assessment level associated with the skill is received, and the skill level and the capability assessment level are compared to determine a current state. If the skill level is greater than the capability assessment level, a training program based on the capability assessment level and the skill level is determined. | 04-24-2014 |
20140122188 | PREDICTING FUTURE PERFORMANCE OF MULTIPLE WORKERS ON CROWDSOURCING TASKS AND SELECTING REPEATED CROWDSOURCING WORKERS - Systems and methods of a job distribution platform for aggregating performance data in a worker profile for workers in performing crowd sourced tasks are disclosed. In one aspect, embodiments of the present disclosure include a method, which may be implemented on a system, of generating and storing performance data when a worker performs one or more tasks distributed online to their respective computing devices by a job distribution platform which crowd sources tasks over a network to remote workers. The tasks can span current jobs and a history of previous jobs distributed to the worker and the job performance data for the worker is collected for current and previous jobs. New jobs can be assigned to a worker selected based on performance data of the worker. Other types of worker information may also be tracked and generated for multiple workers in various worker pools (channels), for example, psych questions or other more subjective data collected from a worker or contributor in addition to performance. | 05-01-2014 |
20140143025 | SYSTEM AND METHOD FOR MANAGING CUSTOMER EXPERIENCE WHEN PURCHASING A PRODUCT OR SERVICE - A system is provided for use by managers, employees, and customers to analyze the experience of customers involving the purchase of products/services at a facility to determine individual employee performance, team performance, and corporate performance. The system includes a database populated with facility information, employee information, product information, and transactional information. A processor is connected to the database to access sales information regarding the products/services sold, product information identifying products/services available for purchase, customer feedback information regarding commercial transactions, employee information regarding the identity and performance of each employee over a period of time, and facility information regarding an identity of the facility and customer satisfaction toward the facility. The processor executes computer-executable instructions for presenting to a unit level or corporate manager an integrated interactive display that provides a facility performance interface, an employee evaluation interface, a customer management interface, and a priority list interface. | 05-22-2014 |
20140143026 | Use of Analytics Methods for Personalized Guidance - Systems and methods of automated personalized guidance include the evaluation of interaction content data. At least one automated guidance is assigned to an agent based upon the evaluation. The automated guidance is defined by at least one interaction type and at least one guidance trigger. Interaction content data is monitored to identify instances of the interaction type and the guidance trigger. Upon identification of the interaction type and the guidance trigger, the automated guidance is automatedly provided. The automated guidance is then evaluated based upon the interaction content data. | 05-22-2014 |
20140156358 | SYSTEM AND METHOD FOR UNIVERSITY MODEL GRAPH BASED VISUALIZATION - An educational institution (also referred as a university) is rich with multiple kinds of data: students, faculty members, departments, divisions, and at university level. A structural representation that captures the essence of all of the relationships in a unified manner has concise information about the educational institution, and visualization is a way to bring out all this information in an explicit manner so that the various of the users of the educational institution system understand effectively their system. A system and method for visualization based on the structural representation of a university along a variety of dimensions is discussed. | 06-05-2014 |
20140164073 | Systems and Methods for Analyzing Recognition Data for Talent and Culture Discovery - Embodiments of the invention provide tools for creating recognition moments in real-time and generating recognition network graphs that represent the recognition connections throughout organizations. Recognition network graphs are utilized to transmit recognition announcements throughout the organization, which, in turn, promotes a positive organizational climate and the values of the organization and aides managers in determining employees who are critical to the prior and future success of their business initiatives even when those employees are not within their traditional organizational hierarchies or span of control. The recognition network graph highlights connections between employees that are not self-evident within traditional organization charts. The recognition network graph may depict how business objectives are achieved via both formal and informal employee connections. Embodiments further provide managers and others with dynamic user interfaces containing recognition network graphs, reports and other analytics that facilitate the assessment of employee performance, influence, impact and other employee metrics. | 06-12-2014 |
20140180771 | Teacher Observation and Evaluation System for Mobile Devices - A teacher observation and evaluation system and method for mobile devices is provided, comprising providing a data server for storing and delivering selected information, including teacher data, rubrics, and other educational data; providing an administration server connected to the data server for controlling access by users; providing one or more wireless mobile devices connected to the data server via a wireless connection, wherein each mobile device includes an observation and evaluation rubric; observing a teacher in a classroom setting and inputting into the mobile device observation and evaluation data related to the teacher's performance; synchronizing the observation and evaluation data with the data server; and reporting the observation and evaluation data to selected administrative personnel. | 06-26-2014 |
20140188577 | AUTOMATED BILLING SYSTEM - The present invention is an automated billing system that streams data from an employee's computer screen to a remote server and analyzes the data to determine the type of activities being performed on the employee's computer. The remote server will utilize various tools and functions (e.g., machine learning, text recognition, and computer vision) to determine the type of activity is being performed and attribute the activity to an appropriate client and assigning an appropriate billing code to the activity. The automated billing system will also broadly describe the activity being performed in a few sentences and track the time spent working on each event by the employee. In situations where memos or emails are being drafted, the automated billing system will summarize the correspondence and add the correspondence as a record to a database. | 07-03-2014 |
20140195312 | SYSTEM AND METHOD FOR MANAGEMENT OF PROCESSING WORKERS - A system and method for automatically determining an amount of review a crowd-sourcing task needs after an initial review has been completed by a processing worker. An evaluation metric is automatically assigned to the work performed by the processing worker to determine the appropriate amount of human review required for a particular task. The evaluation metric may be calculated by accessing and evaluating a plurality of transaction categories related, but not limited to, worker characteristics, document characteristics and processing characteristics. Additionally, the evaluation metric may be used to determine compensation of the processing worker and whether a promotion or demotion is necessary. The system is also capable of balancing individual workloads based upon the evaluation metric. | 07-10-2014 |
20140207532 | Systems and Methods for Determining A Level of Expertise - Systems and method for determining level of expertise are described. In some aspects, set of queries are stored. Each query is associated with subject and operator who attempts to solve query. Subject is one of plural subjects. Operator is one of plural operators. For each operator/subject combination where operator attempted to solve query associated with subject, non-normalized level of expertise of the operator for the subject is determined. For first subject from plural subjects, difficulty level for subject is determined. For first operator who has solved queries associated with first subject, normalized level of expertise of first operator for first subject is determined. Normalized level of expertise of first operator for first subject is stored. | 07-24-2014 |
20140207533 | METHOD FOR RECORDING AND TRACKING THE PROGRESS OF SALES ACTIVITIES - The method teaches and enable the tracking of the number of new prospects, the number of phone calls made, the number of phone invites made, the number in-person invites made, number of email invites, the number of appointments made, the number of confirmations, the number of prospects who attended appointments, the number of second meetings scheduled and held, and the number of new customers or distributors acquired. The orders of activities tracked is the same as those listed, and is displayed on a computer screen or in paper in that specific order for each day of the week, with goals and total columns to track a user's actions and success. A second area tracks telephone calls made and use a three legend key to track the number of calls made (represented by a slash) and the number of appointments set during calls (represented by an encircled slash). | 07-24-2014 |
20140207534 | Skills Amelioration System - Required certifications and education for each member of a group are automatically scanned. Current certifications and educational requirements are compared against the current job function, skills, and location for each member of the group, such as for each employee of a department of a company. These statuses and requirements are assigned into a management and employee portal or dashboard based according to pre-defined requirements. The portal or dashboard is also populated to provide specific requirements for unmet or under-met requirements, and tracking of the progress of certifications is enabled for both managers and employees to be proactive in taking action on certifications and education. | 07-24-2014 |
20140207535 | METHOD AND SYSTEM FOR REMOTE CONTROL OF MOTOR VEHICLES - A system and method for demand-activated remote monitoring and/or control of motor vehicles via a radio data communication link with a coordination unit. The coordination unit is configured for conveying requests for remote monitoring and/or remote control of a motor vehicle and offers for performing the remote control from control terminals located remotely from the coordination unit. After acceptance of an offer by the vehicle, the coordination unit provides a data communication link between the motor vehicle and the control terminal over which the remote control and/or monitoring is performed. | 07-24-2014 |
20140214498 | SYSTEM AND METHOD FOR ENSURING TIMING STUDY QUALITY IN A SERVICE DELIVERY ENVIRONMENT - A system for ensuring timing study quality in a service delivery environment, comprises a participation module capable of determining a level of participation by assets in the timing study, a volume module capable of comparing effort data volume with workload data volume, and a records module capable of analyzing effort data for a duration for each record, wherein one or more of the modules are implemented on a computer system comprising a memory and at least one processor coupled to the memory. | 07-31-2014 |
20140222528 | SEGREGATION OF CHAT SESSIONS BASED ON USER QUERY - Embodiments of the invention relate to chat and, more particularly, to determining an that is to be action taken based on the type of chat session. The resolution of the chat is categorized to decide the necessary steps taken and also to monitor the agent's performance. A chat filter extracts relevant portions of a chat session. The relevant factors are taken into consideration and scored based on the feature vectors. A model is built and the type of resolution is determined. An analysis of the chat session is then performed taking into consideration several factors. | 08-07-2014 |
20140236682 | METHOD FOR CONDUCTING PERFORMANCE REVIEWS - A performance management method for the assessment of personnel within an organization by the use of survey applications and internet technology to allow personnel to be assessed by other personnel in an efficient and consistent manner resulting in the production of usable data that benefits the assessed personnel and the organization as a whole. | 08-21-2014 |
20140257940 | Methods for Generating Organization Synergy Values - Methods for generating organization synergy values are described. In one embodiment, a project may be created in a project management application, and a rating trigger associated with the project may be created. A rating triggering event may be detected, and a rating request may be generated. A completed rating associated with a project element may be received from a project stakeholder, and an organization synergy value associated with the organization member and the project element may be generated based at least in part on the rating. | 09-11-2014 |
20140278828 | METHOD AND SYSTEM FOR DERIVING PRODUCTIVITY METRICS FROM VEHICLE USE - A system and method distributes incentive payments to employees performing warehouse tasks to reward productivity. Time-stamped data from sensors on a vehicle having a vehicle code is periodically retrieved to provide trip onset and trip conclusion events and an employee code associated an operator. The data includes a vehicle code trip distance; and any lift events. Job onset and job conclusion events and the employee code associated with each job code as well as time clock events including clock in and clock out data are used to provide segments in a timeline, the segments bounded by trip onset events. Lift time within a segment is derived by adding a fork lowering time equal to any fork raising time to a laden time present within the segment. Aggregating time and movement within a segment to produce a utilization percentage of the segment. A tracked time ratio includes segments within an interval. | 09-18-2014 |
20140278829 | ROADWAY MAINTENANCE CONDITION DETECTION AND ANALYSIS - The present invention is a system and method for detecting traffic impacting snow or freezing rain weather events using data obtained from roadway weather information systems and traffic data monitoring systems, determining when such events end based upon weather and traffic pattern information, and calculating the effectiveness of roadway maintenance efforts after the detected end of such a traffic impacting snow or freezing rain weather event. | 09-18-2014 |
20140278830 | METHOD FOR INJURY PREVENTION AND JOB-SPECIFIC REHABILITATION - Embodiments of the present invention generally relate to methods of preventing injury to a person related to job demand. Embodiments generally include comparative monitoring of the current status of the person as related to one or more job demands. The current status is compared to both previous status and desired status to help prevent injury and speed recovery post-injury. | 09-18-2014 |
20140278831 | SYSTEM AND METHOD FOR EMBEDDING REPORT DESCRIPTORS INTO AN XML STRING TO ASSURE REPORT CONSISTENCY - A system stores report descriptors. The report descriptors are used in sections of reports. The reports include a report type and subject. The system generates a pseudo random number seed for use in selecting a first subset of the report descriptors for the reports on a first report subject, and stores the pseudo random number seed. The system retrieves the first subset of report descriptors for the reports on the first report subject based on the pseudo random number seed and subsequently generated random numbers, places the retrieved first subset of report descriptors into an XML string, and generates two or more reports relating to the first report subject using the first subset of report descriptors in the XML string. The two or more reports include at least two different report types, and each common section among the two or more reports includes the same report descriptors. | 09-18-2014 |
20140278832 | MANAGEMENT SYSTEM FOR POINT OF CARE TESTING - The present invention relates to a method and system for quality compliance, system and operator verification, and process management for point of care biological sample testing systems used in hospitals and other medical delivery environments. Specifically, the present invention may be directed to a computing device configured to generate a plurality of attributes configured to assess a competency level of an operator to operate at least one sample testing instrument, obtain operator derived data pertaining to the operator's ability to operate the at least one sample testing instrument, and determine a competency level of the operator for the at least one sample testing instrument based the plurality of attributes and the operator derived data. | 09-18-2014 |
20140278833 | SYSTEMS AND METHODS TO PROVIDE TRAINING GUIDANCE - Systems and methods to provide a training solution for a trainee are disclosed. In some embodiments the method comprises receiving a training requirement comprising a training outcome and a training configuration wherein the training configuration defines a trainee state, determining a training environment based on a relevancy function of the training environment to the training outcome, determining a training content based on a relationship function of the training content to the trainee state and determining a training solution comprising the training environment and the training content. In some embodiments, the relationship function comprises a POMDP model and the relevancy function comprises a best fit curve. | 09-18-2014 |
20140289022 | TASK ASSISTANCE DEVICE, TASK ASSISTANCE SYSTEM, TASK ASSISTANCE METHOD, AND STORAGE MEDIUM WITH PROGRAM STORED THEREIN - A basic behavior information acquirer ( | 09-25-2014 |
20140324555 | METHODS AND SYSTEMS FOR EVALUATION OF REMOTE WORKERS - A method for evaluation of one or more remote workers is disclosed. The method includes publishing a set of tasks. The set of tasks includes a first subset of tasks and a second subset of tasks. The first subset of tasks is generated with a set of defined responses. The method further includes receiving a first subset of responses corresponding to the first subset of tasks from the one or more remote workers. The first subset of responses is then compared with the set of defined responses, and the one or more remote workers are analyzed based on the comparison. | 10-30-2014 |
20140324556 | SYSTEM AND METHOD FOR EXPERTISE PERFORMANCE MANAGEMENT - A method and system is provided for evaluating responders and/or their work. A submission may be received from each of a plurality of responders in response to a request for information. A request may be received to incorporate the submission from at least one of the responders into a project. Upon receiving the request to incorporate the submission, embodiments of the invention may automatically check whether or not the submission has been evaluated and rated by a human reviewer. If the submission has been evaluated and rated by the human reviewer, the submission may be incorporated into the project, whereas if the work has not been evaluated and rated by the human reviewer, the request may be denied and the submission may be prohibited from being incorporated into the project. | 10-30-2014 |
20140351024 | EXTRAPOLATING USER ACTIONS - There are provided a system, a method and a computer program product for extrapolating a next action for a user. The system enables the user to select or specify one or more role models. The system monitors data associated with the one or more role models. The system monitors data associated with the user. The system compares the data associated with the one or more role models with the data associated with the user. The system identifies, based on the comparison one or more discrepancies between the data associated with the one or more role models and the data associated with the user. The system suggests, based on the data associated with the one or more role models and based on the identified one or more discrepancies, one or more actions to the user. | 11-27-2014 |
20140351025 | EXTRAPOLATING USER ACTIONS - There are provided a system, a method and a computer program product for extrapolating a next action for a user. The system enables the user to select or specify one or more role models. The system monitors data associated with the one or more role models. The system monitors data associated with the user. The system compares the data associated with the one or more role models with the data associated with the user. The system identifies, based on the comparison one or more discrepancies between the data associated with the one or more role models and the data associated with the user. The system suggests, based on the data associated with the one or more role models and based on the identified one or more discrepancies, one or more actions to the user. | 11-27-2014 |
20140358646 | GAMIFICATION OF A NEW HIRE ONBOARDING PROCESS - The subject matter disclosed herein provides methods for monitoring the performance of activities by new and existing employees during the onboarding process using a virtual credit system. This method may maintain one or more new employee profiles and existing employee profiles. The new employee profile may include a new employee credit balance, and the existing employee profile may include an existing employee credit balance. The method may track one or more activities. Each activity may be associated with a credit value. Data indicating the performance of an activity by the new employee or existing employee may be received. At least one of the new employee profile or the existing employee profile may be updated based on the received data. The updating may adjust at least one of the new employee credit balance and the existing employee credit balance. Related apparatus, systems, techniques, and articles are also described. | 12-04-2014 |
20140365280 | PROVISION OF FEEDBACK INFORMATION TO POINT OF SALE DEVICE OPERATORS BASED ON PERFORMANCE MEASURES - Systems and methods for provision of feedback information to point of sale device operators based on performance measures are disclosed. According to an aspect, a method includes determining an operator performance measure at a point of sale (POS) device. The method also includes generating, based on the operator performance measure, an interface for operator input. Further, the method includes receiving operator input to the interface. The method also includes providing feedback information based on the operator performance measure and the operator input. | 12-11-2014 |
20140379438 | INFORMATION PROCESSING APPARATUS, INFORMATION PROCESSING METHOD, AND COMPUTER-READABLE MEDIUM - An information processing apparatus includes a reference data acquisition unit acquiring reference data representing a reference work time for each of work processes, an area data acquisition unit acquiring area data representing an area on a medium having entry fields, each of which corresponds to one of the work processes and one of which is provided for the area, an entry data acquisition unit acquiring entry data representing stroke coordinates information representing a stroke made on the medium by a user, and a time when the writing was performed, a specifying unit specifying the entry field in which the user performed writing and the time when the writing was performed, a calculation unit calculating a work time required for each of the work processes, and an evaluation unit, for each of the work processes, comparing the reference work time with the work time and evaluating the work. | 12-25-2014 |
20150012338 | METHOD, APPARATUS AND SYSTEM FOR TRANSPARENT TRACKING OF WORKER PERFORMANCE - A method, system and device are provided that collect and provide information related to worker productivity. The goods may be or include consumer products, commodities, equipment, food, food products, agricultural supplies and agricultural products. A label may be employed that includes a display screen, a bar code, a quick response code, an RFID chip and/or a radio frequency or photonic communications device to aid tracking of accomplished piecework and worker behavior. The worker may confirm documentation of piecework credit by both displays of piecework counts by the badge and by accessing a database server. | 01-08-2015 |
20150039402 | WIRELESS MAINTENANCE MANAGEMENT MOBILE DEVICE APPLICATION PLATFORM AND RELATED SYSTEM - A mobile device application platform for maintenance management implemented by a personal digital assistant is provided by providing the user with access to a wireless connection, comprising: a repository of forms associated with a commercial cleaning system; a central server; a wireless communication system between the platform and the central server used to transmit data from the completed forms to the central server; and a central processer on the central server to analyze collected data to generate reports on any deficiencies and/or problems with the maintenance management; a related wireless maintenance management system is also provided. | 02-05-2015 |
20150046233 | METHODS AND SYSTEMS FOR PROVIDING THE EFFECTIVENESS OF AN ENTITY - A computer implemented method and system for providing to a user (a manager) the effectiveness of an entity (employee or group of employees) by analyzing emails, social network data, CRM, calendar data, audio/video data, typing speed, galvanic skin response, etc. The computer method captures, analyzes and displays communication volumes, response times, and sentiment metrics, enabling the user to understand the effectiveness of an entity, optimal use of resources, trends, customer contact, collaboration patterns, security issues, entity turnover, entity health, and ideal work environments. | 02-12-2015 |
20150051958 | Apparatus and Method for Providing A Computer-Implemented Portable Environment for In-Class Educator Observation - A computer-implemented, portable environment for in-class educator observation allows an observer to easily capture and date-stamp the observer's in-class observations of educator performance, and then to easily align such observations to template standards of an observation template, all in a way that allows the observer to focus on capturing details about the educator performance rather than on the data-gathering process. | 02-19-2015 |
20150095120 | OBJECTIVE METRICS MEASURING VALUE OF EMPLOYEES - Objective metrics measuring value of employees are provided. Enterprise metrics are gathered for when specific employees are present and an enterprise. Correlations between performance values of the enterprise based at least in part on the enterprise metrics are made. | 04-02-2015 |
20150095121 | METHODS AND SYSTEMS FOR RECOMMENDING DECISION MAKERS IN AN ORGANIZATION - This disclosure provides for systems and methods directed to generating colleague recommendations within a social network service. The systems and methods may include identifying a sample member of a social network service and determining an organizational unit associated with the sample member. The sample member may be associated with prior member activity involving a source member and the organizational unit may represent a department within an organization. The systems and methods may also include identifying various candidate members, where the candidate members are associated with the organizational unit. The systems and methods may also include surfacing the plurality of candidate members to a computer system being operated by the source member. | 04-02-2015 |
20150106167 | OBSERVATION PLATFORM FOR USING STRUCTURED COMMUNICATIONS - Systems and methods for observing and recording users of communication devices are disclosed. A first user associated with a first communication device and a second user associated with a second communication device are recognized at a central computer system. Geographic locations of the first communication device and the second communication device are tracked at the central computer system. A communication between the first communication device and the second communication device are tracked and recorded at the central computer system, wherein at least a portion of the communication is an audible communication. Features of the communication are identified at the central computer system and made available. | 04-16-2015 |
20150120398 | SYSTEMS AND METHODS FOR EVALUATING INTERVIEWERS - A system calculates an overall talent scout score for each of a plurality of interviewers, ranks the plurality of interviewers as a function of the overall talent scout score for each of the plurality of interviewers, and displays on a computer display device a representation of the overall talent scout scores for each of the plurality of interviewers. In another embodiment, the system calculates a participation score for each of the plurality of interviewers, ranks the plurality of interviewers as a function of the overall talent scout score for each of the plurality of interviewers and the participation score for each of the plurality of interviewers, and displays on a computer display device a representation of the overall talent scout scores and the participation scores for each of the plurality of interviewers. | 04-30-2015 |
20150120399 | BUSINESS PROCESS MOTIVATION SYSTEM WITH SOCIAL MEDIA AND REWARD INTEGRATION - A system includes several subsystems implemented by one or more processors executed processor executable instructions stored on a tangible, non-transitory storage device. An aggregation subsystem aggregates achievement events. An accumulation subsystem accumulates the events and optionally applies rules to the accumulated events to categorize the events. An evaluation subsystem selects and implements a reward/motivation program based on the categorized events and based on a predetermined goal. A publication subsystem applies rules to implement the selected notifications via social media. In another form, a processor executable method including processor executable instructions stored on a memory device for execution by one or more processors is described. In another form, a tangible, non-transitory computer readable media including processor executable instructions for implementing the system or method is described. | 04-30-2015 |
20150142530 | SYSTEMS AND METHODS FOR PERFORMANCE SUMMARY CITATIONS - Some embodiments of the present invention include a method for creating, via a first user interface, at least one link in a performance summary to link to supporting information of an employee's work associated with the performance summary. The performance summary including the at least one link is then displayed via the first user interface. The method then detects, via the first user interface, when the at least one link in the performance summary is selected. Responsive to the at least one link being selected, the supporting information of the employee's work associated with the performance summary is displayed via the first user interface. | 05-21-2015 |
20150142531 | SYSTEM AND METHOD FOR PERFORMANCE SUMMARY USING USER-CURATED AND SYSTEM GENERATED HIGHLIGHTS - Some embodiments of the present invention include a method for creating, via a first user interface, at least one link in a performance summary to link to supporting information of an employee's work associated with the performance summary, wherein the supporting information includes at least curated information by the employee. The performance summary including the at least one link is then displayed via the first user interface. The method then detects, via the first user interface, when the at least one link in the performance summary is selected. Responsive to the at least one link being selected, the supporting information of the employee's work associated with the performance summary is displayed via the first user interface. | 05-21-2015 |
20150142532 | METHOD AND SYSTEM TO ASSESS, DIAGNOSE, AND OPTIMIZE LEADERSHIP AND OTHER PERFORMANCE SKILL DEVELOPMENT - A method and system of assessing, diagnosing, and optimizing leadership and other performance skills of an individual within an organization is realized through ratings of various leadership and/or other performance skills within a tired dimensions and sub-dimensions framework by raters of various constituencies within the organization. The ratings may be based on a quantitative score for each dimensions and sub-dimensions as well as a equity on-the-margin qualitative evaluation of the rated score. A developmental recommendation follows from the analysis identifying key areas of improvement needs for the leadership or other performance skills. Further analysis may be conducted with respect to comparisons and identifying discrepancies between the ratings by groups of the constituencies such as the self, superordinates, peers, and subordinates of the individual. The individual may also be assessed relative to norms by organization types, organizational roles, and positions within the organization. | 05-21-2015 |
20150149262 | A SYSTEM FOR SETTING A DELIVERY COUNT RANK - A system is provided for setting an appropriate delivery count rank expressing the delivery capability of a deliveryman. There is provided: a storage device that stores a delivery count rank for each deliveryman, a progress flag indicating whether or not each deliveryman is subject to a progress check, and a performance of each deliveryman in a designated period; and rank setting unit that calculates a total undelivered task count and an undelivered task rate on the basis of a total transmitted count and a total actual count included in the storage device, calculates a work attendance rate on the basis of a stipulated number of attendances and an actual number of attendances included in the storage device, and sets a delivery count rank for each deliveryman on the basis of the calculated total undelivered task count, undelivered task rate, work attendance rate, and a progress flag. | 05-28-2015 |
20150294257 | Techniques for Reducing Employee Churn Rate - A system is described for reducing employee churn rate in an organization. The system generates a baseline model that represents the satisfaction of employees in the company based on a multiple employee metrics. Employee values are then generated for a selected employee according to employee data collected on the employee. The baseline model is applied to the employee values to generate an overall employee satisfaction score. Depending on the score, a determination is made as to the likelihood that the employee will leave the organization. Corrective actions to improve the employee satisfaction score can optionally be generated. | 10-15-2015 |
20150310374 | Communication Activity Reporting - A method and system are disclosed for automatically monitoring electronic communications and producing reports relating to staff activity levels. A predetermined set of customer contacts and electronic addresses associated with said contacts is used to relate the metadata of communications to the identified customer contacts. A report compiling a set of data relating the communications to the identified contacts or organisations, identifying the level of communications activity associated with each of said contacts or organisations, can then be produced. | 10-29-2015 |
20150310375 | INDIVIDUAL PRODUCTIVITY MEASUREMENT - A computer implemented method of individual productivity measurement includes capturing a work output of an individual and tracking a net effort of the individual. Further, the method includes computing an individual productivity of the individual, calculating a mean of individual productivities of the individuals associated with a work sub-group, and defining one or more ranges of the individual productivities in the work sub-group. The individual productivity is compared with one of the mean and the one or more ranges. | 10-29-2015 |
20150332200 | Mobile Dashboard for Employee Performance Management Tools - Techniques are described for a graphical user interface that presents a dashboard on a display of the mobile electronic device. The dashboard includes a footer for presenting commonly used features that are available to a given user. The remaining area in the dashboard is configured to present multiple tiles. Each tile can provide the status of a feature that is available to the user. Depending on the status of a given feature, the tile can change its visual appearance by applying a theme that corresponds to the status. The theme can affect the font, font size, typecast, or general overall appearance of the tile. The dashboard allows a user to monitor the status of features by pushing the status information to the dashboard instead of having the user manually check for the status of each feature. | 11-19-2015 |
20150332202 | APPARATUS AND METHODS FOR EVALUATING A QUALITY OF A LOCATE OPERATION FOR UNDERGROUND UTILITY - Methods and apparatus to evaluate a quality of a locate operation performed at a work site of proposed excavation following issuance of the instruction to a field-service technician. An input/output (I/O) interface receives an electronic manifest of the locate operation. The electronic manifest includes geographic information indicating a first location at which the electronic manifest was created. A distance is determined between the first location and a second location at which the locate operation was requested to be performed. One or more indications of a quality assessment of the locate operation are generated based on whether the distance is within or equal to a predefined range. | 11-19-2015 |
20150339615 | Systems and Methods for Providing Recognition to an Individual - An individual can be recognized using recognition messages. Recognition messages can be sent and received using a mobile or other computing device. These recognition messages, which can be in the form of recognition certificates, can include skill icons which identify a characteristic for which the receiving individual is being recognized. The recognition messages may also include or be linked with gift cards to show appreciation to the receiving individual. The ability for employees to include gift cards or the value of included gift cards can be controlled based on a gift card budget and privileges specified by a company. | 11-26-2015 |
20150356489 | Behavior-Based Evaluation Of Crowd Worker Quality - Results, generated by human workers in response to HITs assigned to them, are evaluated based upon the behavior of the human workers in generating such results. Workers receive, together with an intelligence task to be performed, a behavior logger by which the worker's behavior is monitored while the worker performs the intelligence task. Machine learning is utilized to identify behavioral factors upon which the evaluation can be based and then to learn how to utilize such behavioral factors to evaluate the HIT results generated by workers, as well as the workers themselves. The identification of behavioral factors, and the subsequent utilization thereof, is informed by the behavior of, and corresponding results generated by, a trusted set of workers. Results evaluated to have been improperly generated can be discarded or simply downweighted. Workers evaluated to be operating improperly can be removed or retrained. | 12-10-2015 |
20150363736 | SYSTEM AND METHOD FOR ENHANCING INFORMATION FLOW IN AN ENTERPRISE - A system for enhanced information flow in an enterprise is disclosed. The system includes a monitoring module configured to determine one or more metrics associated with at least one of an agent or a data item. The system further includes a rating module configured to provide a rating to the data item based on the one or more metrics associated with the at least one of the agent or the data item. The system further includes a computing module configured to compute a review parameter based on the rating of the data item. The system further includes a display module configured to display an indicator associated with the computed review parameter. | 12-17-2015 |
20150371172 | INTELLIGENT KNOWLEDGE BASED EMPLOYEE IMPROVEMENT AND FORECASTING PROCESS AND SYSTEM - The present disclosure relates to management of employees that allows for ranking via balanced scorecard, heatmap based on performance to goal, with integrated processes and systems to allow managers to improve performance for any specific category or metric via system generated improvement knowledge base suggestion and tracking of timing and actual metric of improvement. Data and tracking gathered with this method can provide innovative predictable forecasting of future performance based on manager, product or company level statistics. | 12-24-2015 |
20150379453 | SYSTEM AND METHOD FOR EVALUATING EMPLOYEES AND JOB SEEKERS AT AN ORGANIZATION - A pool of data points or employment metrics are acquired and stored for employees of an organization on an ongoing basis and used for performance feedback to the organization. A first set of employment metrics in the pool of employment metrics are used to determine a performance score of a particular employee. The performance score is then used to analyze and correlate the remaining employment metrics in the pool to determine which employment metrics indicate the performance score. The employment metrics indicative of the performance score are then used to determine a success indicator for the employee. The formula created to derive a success indicator from employment metrics indicative of performance score may then be used in evaluating a job seeker at the organization by converting the data provided by the job seeker into a success indicator. | 12-31-2015 |
20150379454 | Systems and Methods for Data-Driven Identification of Talent - The present disclosure describes a talent-identification system that can be used by companies to assist in the recruitment process for new employees. Additionally, the system can be used by job seekers to determine ideal career fields and industries. The system employs an array of neuroscience-based tests to assess a user's career propensities, after which the system can provide career recommendations to the user or report on employment suitability of the user to a company. | 12-31-2015 |
20160012373 | AUTOMATICALLY GENERATING A MULTIMEDIA PRESENTATION OF EMPLOYEE PERFORMANCE DATA | 01-14-2016 |
20160019549 | ZEIT TRACKER RESPONSE AND TIME MANAGEMENT TOOL - The present invention includes a software-based tool for tracking associate response time in regards to responding to customer inquiries via a chat conversation. The response time tracking tool is configured to alert the associate of how much time has elapsed since receiving a customer response (e.g., an inquiry, a question, a chat message, or the like). The response time tracking tool includes both clock and timer functions and is configured to not only buzz at predetermined intervals, but also change colors at predetermined intervals. Buzzing and changing the color of the response time tracking tool not only helps the associate maintain an appropriate response time to customer responses when assisting multiple customers simultaneously, but also helps eliminate dead air and delays while interacting with the customer. Therefore, the response time tracking tool is particularly useful for enabling the associate to deliver an excellent customer service experience. | 01-21-2016 |
20160026962 | CHAT ANALYZER - The present invention is directed to a software-based system for providing instantaneous and productive feedback to an associate (an agent, a customer service specialist, a teller, a virtual assistant, an online banking chat person, or the like) on a recent chat conversation with a customer (e.g., an account holder, an investor, a potential customer, or the like). A user (e.g., a supervisor, an administrator, a customer service manager, or the like) utilizes the system of the present invention to analyze a chat conversation transcript between the associate and the customer. Analysis of the chat conversation transcript includes a variety of processing features such as detecting of dead air or delays in the chat conversation, spell checking, detecting non-listed or unapproved phrases used by the associate in the chat conversation, and instantaneous documenting of feedback based on the analysis of the chat conversation transcript. | 01-28-2016 |
20160031570 | MONITORING OF A MAINTENANCE INTERVENTION ON AN AIRCRAFT - The disclosure herein relates to ensuring the mutual understanding between a remote maintenance support engineer guiding a maintenance engineer intervening on an aircraft, and concerns a system of prevention comprising first and second communication terminals to enable the maintenance engineer and remote maintenance support engineer to exchange information with each other, the information including oral guidance instructions given by the maintenance support engineer and oral responses given by the maintenance engineer relating to the execution of the instructions, a voice recognition device configured for transforming the oral instructions and responses into textual instructions and responses, a semantic analysis device configured for comparing the textual instructions with the textual responses in order to detect any possible inconsistency between the instructions and the responses, and a warning device configured for generating a warning when an inconsistency is detected between the instructions and the responses. | 02-04-2016 |
20160034839 | METHOD AND SYSTEM FOR AUTOMATIC ASSESSMENT OF A CANDIDATE"S PROGRAMMING ABILITY - A method and system for automatic assessment of a person's programming skill has been provided. The method involves gathering an input code from the person in relation to a programming problem statement. The input code is then processed using a processor. One or more scores are determined from the input code based on at least one of a time complexity and taxonomy of test cases. And finally, a performance report corresponding to the programming ability of the person is displayed on a display device based on the one or more scores | 02-04-2016 |
20160042307 | SYSTEM TO PROVIDE SMART IMPECCABLE SERVICE AND ACCOUNTABILITY. - Methods and systems for providing utmost customer service, accountability, and job performance are described. An example method may involve a computing device determining a particular client associated with a specific plan and as a result compiles a corresponding database, propagates configuration data towards at least one apparatus, which is thereby enabled to interact with an agent and exchange a plurality of data points with the computing device for use in updating the corresponding database. The plurality of data points are associated with resources expanded and the agent in performing one or more tasks assigned to the agent via the apparatus. | 02-11-2016 |
20160055442 | SYSTEMS AND METHODS FOR REAL-TIME ASSESSMENT OF AND FEEDBACK ON HUMAN PERFORMANCE - In an example implementation of the disclosed technology, a method includes receiving one or more performance related criteria relating to an individual's performance of a particular task and, in response, generating an assessment template that comprises information indicative of the one or more performance related criteria. The method further includes outputting, for display at a computing device, the assessment template and receiving, from the computing device, information indicative of one or more responses relating to the one or more performance related criteria. The method also includes storing the information indicative of one or more responses relating to the one or more performance related criteria and, responsive to receiving an indication of a request for a results dashboard, generating the results dashboard. Finally, the method includes outputting, for display at the computing device, the results dashboard. | 02-25-2016 |
20160063427 | CREDIT ATTRIBUTION BASED ON MEASURED CONTRIBUTIONS OF MARKETING ACTIVITIES TO DEALS - A machine may be configured to attribute credit for a deal among items of marketing output that contributed to the deal. For example, the machine accesses deal data that describes a deal for a product or service between a provider and an entity to receive the product or service. The machine maps a deal identifier to a marketing campaign identifier based on the deal data. A marketing campaign may include items of marketing output that promote the product or service during marketing touches of the marketing campaign by one or more representatives of the entity. The machine identifies a time of a particular marketing touch and a marketing channel used to present an item of marketing output during the particular marketing touch. The machine computes a share of credit, for the deal based on the time and the marketing channel, that is attributable to the item of marketing output. | 03-03-2016 |
20160078389 | CUSTOMER SATISFACTION-BASED RATINGS - In some examples, a customer satisfaction-based rating may be produced by receiving transaction information corresponding to at least one payment made to a place of business. For each transaction, a total amount of the payment made to the place of business may be determined and an amount tipped may be extracted from the total amount of the payment made to the place of business, and a tip ratio based on the extracted amount tipped and the total amount of the payment made to the place of business may be calculated. An average tip ratio may be calculated based on the calculated tip ratio, and then used as a factor in determining a customer satisfaction-based rating for the place of business. | 03-17-2016 |
20160078390 | GOAL AND PERFORMANCE MANAGEMENT PERFORMABLE AT UNLIMITED TIMES AND PLACES - A mobile application enables employees to manage their goals and track their performance at any time, and from any place. A mobile device such as a tablet computer or a smart phone can download goal information over the Internet from a remote server. The mobile device can provide user interfaces through which its user can work on the goal. The mobile device can upload the result of the work performed on the mobile device to the remote server. The mobile application also enables an employee to augment his or her goal and performance data using data from third-party systems. The data from the third party systems can be incorporated into the goal and performance data as evidence of the employee progressing toward his goals. For example, such data from a third-party system might include tweets from a Twitter feed, or stock prices from a NASDAQ ticker feed. | 03-17-2016 |
20160078391 | AGRICULTURAL INFORMATION SENSING AND RETRIEVAL - Performance information indicative of operator performance of a mobile machine is detected. Context criteria are identified based on a sensed context of the mobile machine. As set of performance data is parsed to identify reference data, based on the context criteria. A performance opportunity space is identified, by comparing the detected performance information to the reference data. A user interface component is controlled to surface the performance opportunity space for interaction. | 03-17-2016 |
20160086125 | IMPLICIT AND EXPLICIT COLLECTIVE DEFINITION OF LEVEL OF DIFFICULTY FOR METRICS BASED COMPETITIONS IN CALL CENTERS - Methods and systems for managing a metric-based competition in a work environment to increase productivity. Information related to a set of participants in a work environment can be received. One or more interfaces can be generated, which allow participants to input data for use in collaboratively defining key performance indicators associated with a proposed competition and based at least in part on the information related to the participants, so as to increase participant motivation by providing the participants with more agency and choice with respect to competitions in the work environment. | 03-24-2016 |
20160092480 | SYSTEM FOR ACCESSING BUSINESS METADATA WITHIN A DISTRIBUTED NETWORK - A system for accessing business metadata within a distributed network is disclosed. The system facilitates metadata driven for using social constructs in combination with metadata management to enhance metadata. The system includes a data storage device configured to store business information and metadata related to the business information, a processor configured to: selectively receive rated user input that provides supplemental information regarding at least one of the business information and the metadata, determine the context of the supplemental information and the at least one of the business information and the metadata; template the supplemental information by type and using pointers in the system provide non-redundancy, store the organized supplemental information in the data storage device, and generate a user interface element, and a display device configured to display the user interface element as the definition of the business information. | 03-31-2016 |
20160092821 | NON-TRANSITORY COMPUTER READABLE MEDIUM STORING INFORMATION PRESENTING PROGRAM AND INFORMATION PROCESSING APPARATUS AND METHOD - A non-transitory computer readable medium stores an information presenting program causing a computer to execute a process. The process includes: specifying a type of behavior of a working person within a structure; associating a customer within the structure with the working person; obtaining sales information concerning the customer; and registering the customer, the specified type of behavior of the working person, and the obtained sales information as information concerning the working person and presenting requested information from among the registered information. | 03-31-2016 |
20160092822 | METHODS AND SYSTEMS FOR APPLYING A CONTINUOUS IMPROVEMENT PROCESS TO TALENT - A computer-implemented method includes assessing each of a plurality of workers, using an assessment test evaluating a plurality of performance characteristics. The method includes correlating each assessment with actual performance by each of the plurality of workers. The method includes identifying at least one highly-correlated leading indicator of performance. The method includes modifying a hiring process to incorporate the identified at least one highly-correlated leading indicator of performance. The method includes providing to a candidate for hire, an assessment test including at least one question aimed at determining whether the candidate for hire possesses the identified at least one highly-correlated leading indicator of performance. The method includes evaluating whether the candidate for hire demonstrates the identified at least one highly-correlated leading indicator of performance. The method includes determining whether to hire the candidate based on the evaluation. | 03-31-2016 |
20160098664 | Workforce Management System - A method and apparatus for identifying a vitality for a workforce is presented. Groups of people in the workforce are selected based on a number of characteristics about the groups. A model for the vitality for the groups of people is generated by a computer system from payroll data for the groups. The model shows the vitality for the groups of people as a measure of performance for the groups based on the payroll data. Proportions of the payroll data for the groups of people in the payroll data are identified by the computer system. The model is adjusted by the computer system based on a difference between the proportions of the payroll data and desired proportions of the payroll data for the groups of people in the payroll data. The model has a desired level of accuracy and enables changing the workforce based on an analysis using the model. | 04-07-2016 |
20160104095 | SYSTEMS AND COMPUTER-IMPLEMENTED METHODS OF AUTOMATED ASSESSMENT OF PERFORMANCE MONITORING ACTIVITIES - A system for automatic assessment of performance monitoring activities. the system comprises an interface for receiving commands to perform the automatic assessment of performance monitoring activities, memory comprising an executable assessment application and at least one processor configured to access and execute the assessment application to automatically assess performance monitoring activities in response to receiving a command from the interface. The assessment application comprises an assessment module for obtaining a performance record associated with an employee, wherein the performance record comprises at least one performance objective and a parsing module for parsing the performance report to determine whether each objective includes assessment criteria, wherein the assessment criteria comprises a hard verb, a quantity measure, a time measure and a quality measure and for determining a first parsed result, the first parsed result being based on the determination of whether each objective includes assessment criteria, and wherein the assessment module is configured to determine a first assessment result based on the first parsed result. | 04-14-2016 |
20160104184 | RULES GALLERY FOR INCENTIVES PROGRAM - An incentives platform receives information about business processes from a plurality of businesses. The information includes specific performance information for employees of each of the businesses. Each business may use the platform to tailor an incentives program for its employees, where employees receive rewards based on their performance metrics. The platform includes a gallery of predefined rules for computing the incentives, allowing a business to select one or more incentives from the gallery. | 04-14-2016 |
20160117626 | System and Method for Determining a Ranking Schema to Calculate Effort Related to an Entity - A method and system of ranking a performance entity is provided where a change in sales associated with the performance entity is calculated, the amount of sales relative to the amount of users hearing an album, the change in sales, listens and views indicative of a difference between a first point quantity is taken during a first time interval and a second point quantity taken during a second time interval, and a weekly sales result compared to an expected sales result. A list score is calculated based on a number of users associated with the performance entity, the number of users aggregated based on user data associated with a plurality of lists, a performance score of effort is calculated, and, based on the change in sales, the list score and the performance score, a relative ranking of the performance entity is determined among a plurality of performance entities. | 04-28-2016 |
20160117627 | SYSTEMS AND METHODS FOR WORKER RESOURCE MANAGEMENT - A worker resource management system may include a voice-directed mobile terminal that enables a dialog between a user and the voice-directed mobile terminal. At least one computer may be in communication with the mobile terminal. The computer can include a worker resource management module that receives and records user activity from the voice-directed mobile terminal. The worker resource management module can identify user productivity patterns and provide work assessment predictions based at least in part upon the user activity that is received and recorded. Management can make worker resource decisions in response to the user productivity patterns identified or the work assessment predictions provided by the worker resource management module. | 04-28-2016 |
20160125347 | USER SCORES BASED ON BULK RECORD UPDATES - User scores based on bulk record updates is described. A system receives record updates submitted by a user. The system subtracts a penalty debit from a user score, which corresponds to the user, for each record which corresponds to at least one of the record updates and which is removed from purchasing availability. The system adds a full credit to the user score for each record which corresponds to at least one of the record updates and which is purchased. The system adds a partial credit to the user score for each record which corresponds to at least one of the record updates and which is yet to be purchased and which is yet to be removed from purchasing availability, wherein the partial credit is a positive value that is less than the full credit. The system enables the user to access records, based on the user score. | 05-05-2016 |
20160125348 | Motion Tracking Wearable Element and System - In certain embodiments, a system may include a wearable element having a rechargeable battery, at least one sensor circuit configured to capture movement data, and a transceiver configured to communicate the movement data. The system may further include a base unit including a docking component configured to recharge the rechargeable battery and configured to communicate with the transceiver to receive at least one of the movement data and an action determined from the movement data. | 05-05-2016 |
20160125349 | MANAGER-EMPLOYEE COMMUNICATION - In one embodiment, the invention can be a method for manager-to-employee communication, the method including receiving comment data from employee devices of employees of an organization, the comment data indicating employee comments to a survey topic; receiving contact-me data from a manager device indicating contact-me requests, the contact-me requests indicating that the manager desires the employees to contact the manager directly regarding the employee comments to the survey topic; receiving contact-me response data from the employee devices indicating whether the employees will contact the manager directly; and generating a manager rating based on the saved contact-me response data. | 05-05-2016 |
20160132814 | CALCULATING CUSTOMER EXPERIENCE BASED ON PRODUCT PERFORMANCE - A system, method and program product are provided for calculating a customer lifetime benefit (CLB) metric. A system is disclosed that includes: a communication system that provides a communication link to a plurality of CLB compatible products; an event processor that detects and processes events occurring on the plurality of CLB compatible products; a response engine that determines an appropriate action from a set of possible actions to take in response to event data detected on a CLB compatible product, wherein the set of possible actions includes triggering a corrective action on the CLB compatible product; and a lifecycle benefits analyzer that calculates a CLB metric based on operational compliance data of the CLB compatible product and resolution data resulting from corrective actions taken by the response engine. | 05-12-2016 |
20160132815 | SKILL ESTIMATION METHOD IN MACHINE-HUMAN HYBRID CROWDSOURCING - In one embodiment, a computer-implemented method for estimating an ability of a worker in a process for integrating work results of multiple workers for the same task includes acquiring, for each of one or more tasks, a work result of a preceding-stage worker and a work result of a succeeding-stage worker that works based on the work result of the preceding-stage worker. The method also includes estimating multiple parameters of a probability model in which an ability of the succeeding-stage worker conditioned by a quality of the work result of the preceding-stage worker is introduced as a conditioned ability parameter, based on the multiple work results obtained for each of the one or more tasks. | 05-12-2016 |
20160140476 | METHODS, SYSTEMS AND APPARATUS FOR HUMAN JUDGES, PRODUCTS AND SERVICES EVALUATIONS - A computerized method for evaluating human judges, products and services. An amount of currency for bidding and a corresponding plurality of items, with each item having a defined price, may be presented to a user. A bid for one or more of the plurality of items may be obtained. The one or more bids may each be compared with a defined price of the corresponding item. A score may be determined based on the one or more bids. Products, services, and search algorithms and techniques may be evaluated based on the bids, and search algorithms and techniques may be developed based on the bids. Human judges may be evaluated based on results of the corresponding bids. | 05-19-2016 |
20160148144 | DETERMINING A QUALITY SCORE FOR INTERNAL QUALITY ANALYSIS - An apparatus for assessing and controlling the quality of a project in a production environment is provided. The apparatus is configured to: receive a first score, wherein the first score comprises a first numerical value associated with a first level of quality, wherein the first level of quality is associated with a first deliverable; receive a second score, wherein the second score comprises a second numerical value associated with a second level of quality, wherein the second level of quality is associated with the first deliverable; and process the first score and the second score to generate a third score. | 05-26-2016 |
20160171417 | SYSTEMS AND METHODS FOR OPERATING AND MANAGING ENTERPRISE SYSTEMS ON A MOBILE ELECTRONIC DEVICE TO MEASURE EFFICIENCY AND PRODUCTIVITY OF MOBILE ELECTRONIC DEVICE OPERATORS | 06-16-2016 |
20160253766 | SYSTEM AND METHOD FOR CURATION OF NOTABLE WORK AND RELATING IT TO INVOLVED ORGANIZATIONS AND INDIVIDUALS | 09-01-2016 |
20160379151 | SYSTEM AND METHOD TO PROVIDE NOTIFICATIONS TO RESOURCES - A computing system to manage one or more communication sessions is disclosed. The computing system includes an input module to receive at least one subscription request from at least one resource, wherein the at least one subscription request comprises a subscription criteria. The system further includes a monitoring module to monitor the one or more communication sessions to generate one or more data metrics based on the subscription criteria. The system further includes a report generation module to analyze the one or more generated data metrics to generate one or more subscription reports. The system further includes a notification module to generate one or more notifications based on the one or more generated subscription reports. | 12-29-2016 |
20220138662 | METHODS AND SYSTEMS FOR ATTORNEYS RANKING BASED ON THEIR HISTORIC WORK-RELATED PERFORMANCE. - Methods and systems for assessing attorney performance based on qualitative data using a software product including: collecting data about cases from at least a local, State and Federal level from databases associated with each level; collating the data into a framework comprising at least a number of cases and a type of case corresponding to one or more attorneys; ranking one or more attorneys in accordance with at least the number of cases and the type of case wherein the type of case includes: civil, administrative and criminal cases; displaying a list of the each type of case with the number of cases for a particular attorney in an order to rank the particular attorney by the type of case and the number of cases; and enabling an user upon a selection of one or more cases for a particular attorney to discover a resolution of the case whereby the user can assess the particular attorney based on a type of case, a case number and a resolution. | 05-05-2022 |
20220138663 | PERFORMANCE EVALUATION SYSTEMS AND METHODS - Described are systems and methods for tracking performance by monitoring and evaluating performance metrics on a repetitive basis to assign performance scores and incentivizing high performance by assigning awards to high performers. Multiple users may compete with one another for performance rankings and wager all or portions of award amount on their performance for future performance cycles to potentially increase future awards. | 05-05-2022 |