Class / Patent application number | Description | Number of patent applications / Date published |
705700410 | Quality analysis or management | 75 |
20110077990 | Method and System for Collection and Management of Remote Observational Data for Businesses - Wholesalers, manufacturers, retailers and other entities can use a network gateway as a common point of access to information regarding the presentation of their products to consumers. Such a gateway could be used by representatives for uploading information gathered at retail locations using specially designed mobile applications which would include functionality for facilitating later search and retrieval of the information, such as by tagging. | 03-31-2011 |
20110099054 | HUMAN BEHAVIOR ANALYSIS SYSTEM - In an organization dynamics analysis service using a sensor, organization dynamics information is understandably provided to a lot of members on a customer side without receiving private information such as an individual name from the customer. Therefore, a sensor data associated with an ID is received from the customer site, and organization analysis is performed on a service provider side, and then, an organization analysis data based on the ID is fed back to the customer site. When the customer browses the organization analysis data, the ID is converted into the private information in a service gateway installed on the customer site in accordance with a conversion table for correspondence of the ID previously specified on the customer side and the private information (individual name), and is shown to the customer as the understandable information. | 04-28-2011 |
20110125554 | SYSTEM AND METHOD FOR IMPLEMENTING A DYNAMIC MARKET - A method and system for implementing a dynamic market system includes registering buyers and vendors of products and components associated with products. Buyers may send purchase requests to a dynamic vending engine, which may forward the purchase requests to vendors. Vendors may respond with sales offers. Buyers and vendors may organize into groups to obtain certain market advantages. When a purchase request for a product sub-system is received, the dynamic vending engine may automatically generate a number of purchase requests for product components included in the product sub-system. | 05-26-2011 |
20110125555 | FORMING ASSOCIATIONS WITHIN ONLINE COMMUNITY - A method for suggesting associations between at least two subscriber/users or WWW surfers, in which compatibility between users is calculated based upon at least compatibility of subscriber/users. Such a compatibility is calculated based upon at least one compatibility parameter. One notable parameter is a satisfaction level (SL) parameter. The SL parameter is derived in a typical case from the dwell time of the subscriber/users, associated with specific web objects. | 05-26-2011 |
20110153392 | SYSTEMS AND METHODS FOR SCHEDULING A PERIODIC COLLECTION OF ENVIRONMENTAL SAMPLES - According to some embodiments, a set of sampling sites may be automatically selected from a list of potential sampling sites. Each sampling site in the set may then be automatically associated with a list of analytes (e.g., in accordance with a pre-determined rule). A periodic collection of environmental samples from each of the sampling sites may then be automatically scheduled. An output may be provided for a user based on the scheduled periodic collection of environmental samples. | 06-23-2011 |
20110191146 | COMPLIANCE METHODOLOGY - Methods, computer readable media, and apparatuses for evaluating compliance with laws, regulations, and/or policies are presented. A metric definition for a metric may be received, the metric measuring an aspect of a business process. The measured aspect may represent a compliance concern. A first sigma score for the metric may be determined based on a number of opportunities and a number of defects. A second sigma score for the business process may be determined. A third sigma score for a business unit may be determined, the business unit implementing the business process. A fourth sigma score for a business segment may be determined, the business segment managing the business unit. A report may be generated, the report including the first sigma score, the second sigma score, the third sigma score, and the fourth sigma score. | 08-04-2011 |
20120116852 | METHODS AND SYSTEMS FOR IDENTIFYING, QUANTIFYING, ANALYZING, AND OPTIMIZING THE LEVEL OF ENGAGEMENT OF COMPONENTS WITHIN A DEFINED ECOSYSTEM OR CONTEXT - A method and system for optimizing the level of engagement of components within a defined ecosystem or context includes defining an initial ecosystem or context ‘A’ in structural, functional, operational, and conceptual terms. One or more components are identified in the defined ecosystem or context ‘A’. It is determined whether all identified components account for all of the structural, functional, operational, and conceptual terms of the initial ecosystem or context ‘A’. If so, levels of disengagement and engagement are quantified for each of the identified components. For each of the identified components, one or more gaps are measured between a current component engagement level and a potential component engagement level. A report associated with the one or more identified components and the one or more measured gaps is produced and output. The report includes an organizational structure of the one or more components within a new ecosystem or context ‘B’. | 05-10-2012 |
20120143655 | CHECKOUT APPARATUS AND WORKING STATE MEASUREMENT APPARATUS - According to one embodiment, a checkout apparatus includes a counter, a scanner, a register terminal, and a recognition unit. The counter is embedded at least one weight meter and to be put at least one of target objects. The scanner reads codes attached to the target objects. The register terminal settles payment for the target objects. The recognition unit identifies the target objects by referring to working property category information pieces indicating a category in scan work for the target objects, based on the codes read by the scanner, and obtains signals that represent states each including one of steady work and unsteady work for an operator, based on a time history of a weight of the target objects. | 06-07-2012 |
20130006717 | EVALUATING A WORKER IN PERFORMING CROWD SOURCED TASKS AND PROVIDING IN-TASK TRAINING THROUGH PROGRAMMATICALLY GENERATED TEST TASKS - Systems and methods for evaluating a worker in performing crowd sourced tasks and providing in-task training are disclosed. In one aspect, embodiments of the present disclosure include a method, which may be implemented on a system, for selecting a job distributed through a job distribution platform for workers to work on, for use to generate a test task, the job being associated with a known correct result, associating a manipulated result, known to be an incorrect result for the job, with the job to generate the test task, and/or presenting the job with the manipulated result as the test task to a worker for evaluation of work quality of the worker. The job distribution platform crowd sources tasks online to workers to work on via their respective computing devices. | 01-03-2013 |
20130030878 | Intra-entity collaborative information management - A method is provided for implementing collaborative information management. Information collaboration entities are authorized to allow a plurality of entity members thereof access, to a collaborative information data structure. Each information collaboration entity is a different business entity than each other information collaboration entity. An entity member of each information collaboration entity is authorized to maintain business process information associated therewith in the collaborative information data structure. The business process information of each information collaboration entity is generated through a business process thereof. The business process information of each information collaboration entity is useful as quality control information for a manufactured product of a particular information collaboration entity. An entity member of a first information collaboration entity is authorized to access the business process information of a second information collaboration entity that is maintained within the collaborative information data structure. | 01-31-2013 |
20130066688 | REGULATING DRIVER VEHICLE INPUT CHOICES IN FOR-HIRE VEHICLES - Sensors are deployed within a for-hire vehicle (taxi, limousine, or shuttles, for example) to measure changes in the environment of the for-hire vehicle. The sensors transmit data to a computing system that processes the data to determine the severity of the change in the environment. The aggregate of the severity of the data is used to determine if remedial action should be taken against the driver or owner/operator of the for-hire vehicle. Remedial action may include issuing a citation, fining the driver, or disabling a meter located within the for-hire vehicle. In some embodiments, venues (hotels, airports, nightclubs, or entertainment venues, for example) may restrict the ability of for-hire vehicles to pick up passengers where the aggregate of the severity of the data indicates the drivers may be engaging in careless, reckless or overly negligent driving behavior. | 03-14-2013 |
20130080215 | INTELLECTUAL PRODUCTIVITY MEASUREMENT DEVICE, INTELLECTUAL PRODUCTIVITY MEASUREMENT METHOD, AND RECORDING MEDIUM - Activity information obtainer ( | 03-28-2013 |
20130090990 | Quality Assurance Management - A quality assurance system allows employees to receive performance scores. Data representative of a loan application processed by an employee may be received. Data representative of a first auditor determined loan processing score below an acceptable score may be received. Such data may be based upon the data representative of the loan application processed by the employee. A request initiated from the employee requesting reevaluation of the loan processing score below the acceptable score may be received. A first notice to a manager of the employee may be generated automatically. A response to the generated first notice may be received, the response representative of a determination by the manager to have a second auditor reevaluate the loan processing score. In response, a second notice to the second auditor may be generated automatically, that is representative of the response from the manager to reevaluate the loan processing score. | 04-11-2013 |
20130159068 | SYSTEM AND METHOD FOR DETERMINING QUALITY OF SERVICE FOR ACTIONS TO BE PERFORMED IN A VIRTUAL SPACE - A virtual space may be provided to users. In providing the virtual space to users, actions performed in the virtual space responsive to user input may be dynamically assigned a quality of service that is dependent on one or more of user value, past user action requests, past action requests cumulatively for all users, server health, and/or other criteria. This may facilitate an operator of the virtual space increasing overall user engagement and/or value, and/or provide other enhancements. | 06-20-2013 |
20130179235 | COMPUTER APPARATUS AND METHOD FOR INTEGRATION OF PROCESS PLANNING OPTIMIZATION AND CONTROL - A system and method, which may be implemented in a plant such as a refinery, are provided for identifying at least one mismatch between operation of at least one process unit and a scheduled target for that process unit. Production values are obtained for each process unit of interest, as are prices and scheduled targets for each process unit. A differential profit value is calculated for each process unit or the set of process units, the differential profit value representing a difference in profit based on the scheduled target and the production value for the profit units. The differential profit value can be indicative of the mismatch. Remedial action can then be taken to alter a scheduled constraint of one or more process units, or an operational constraint of one or more process units. | 07-11-2013 |
20130204673 | SERVICE LEVEL AGREEMENT REVIEWS FOR PROJECT TASK MANAGEMENT - Systems, devices, computer readable media and methods for managing a review of a service level agreement (SLA) are provided. The systems and methods may include determining whether to initiate a review of the SLA and automatically initiating an SLA review in response to a determination to initiate a review of the SLA. The systems and methods may also include providing notification to a reviewer that the SLA is under review and receiving review information from the reviewer for the SLA review. The systems and methods may further include storing the review information such that the review information is associated with the SLA. | 08-08-2013 |
20130262192 | SYSTEM AND METHOD FOR RECEIVING QUALITY ISSUE LOG - A system and computer implemented method for managing quality processing of electronic devices. A number of electronic devices are received for processing. The number of electronic devices are randomly sampled utilizing sampling thresholds to determine issues with the number of electronic devices. The sampling thresholds are automatically adjusted in real-time in response to results of the sampling. Failure processing is implemented in response to one or more of the number of electronic devices failing the sampling. The information associated with the processing of the number of electronic devices in recorded in one or more databases. | 10-03-2013 |
20130268327 | PROCUREMENT QUALITY IMPROVING SYSTEM - Information that specifically points out quality problems in manufacturing processes can be provided to a supplier, thereby providing techniques capable of improving procurement quality. A present procurement quality improving system | 10-10-2013 |
20130290075 | LOCALIZATION QUALITY ASSURANCE OF LOCALIZED SOFTWARE - Described herein are representative embodiments for localization quality assurance (LQA) of localized software. In one exemplary implementation, a localization quality assurance plan for performing LQA of a localized software based on a base-language software is developed, and using the localization quality assurance plan, the LQA is performed for the localized software at least by performing a first test phase of one or more test phases. In the first test phase, one or more screen maps are created for a localized-software build using first location resources at a first location, and the one or more screen maps are evaluated using second location resources at a second location. Also, one or more resource bundles for the first localized-software build are generated based on the evaluating of the one or more screen maps. Additionally, a second localized-software build is generated using the first location resources based on the one or more resource bundles. | 10-31-2013 |
20130311246 | SYSTEM AND METHOD FOR ANALYZING, GENERATING SUGGESTIONS FOR, AND IMPROVING WEBSITES - A content and data analysis method for evaluating and improving a website, by accessing the website to be analyzed, analyzing the content and data associated with the website, scoring the website based on a multitude of criteria, and generating suggestions for improving the website. | 11-21-2013 |
20130346163 | AUTOMATICALLY MEASURING THE QUALITY OF PRODUCT MODULES - Various embodiments of systems and methods for measuring the quality of individual product modules over a lifecycle of a product are described herein. The method involves integrating error reports received from an internal incident management system and a customer incident management system. The method further includes associating the quality information in the error reports to a corresponding one or more product modules of a product and storing the association in a metadata repository. Using the quality information from the metadata repository, an automated evaluation of the quality of a product module is performed. In an aspect, the quality of a product module is represented as a quality indicator which is normalized with respect to a usage index of the product module. The generated quality indicator for the product module is associated with the product module and stored in the metadata repository with a time stamp for later access. | 12-26-2013 |
20140039985 | EVALUATING A WORKER IN PERFORMING CROWD SOURCED TASKS AND PROVIDING IN-TASK TRAINING THROUGH PROGRAMMATICALLY GENERATED TEST TASKS - Systems and methods for evaluating a worker in performing crowd sourced tasks and providing in-task training are disclosed. In one aspect, embodiments of the present disclosure include a method, which may be implemented on a system, for selecting a job distributed through a job distribution platform for workers to work on, for use to generate a test task, the job being associated with a known correct result, associating a manipulated result, known to be an incorrect result for the job, with the job to generate the test task, and/or presenting the job with the manipulated result as the test task to a worker for evaluation of work quality of the worker. The job distribution platform crowd sources tasks online to workers to work on via their respective computing devices. | 02-06-2014 |
20140046735 | EVALUATION VALUE CALCULATION DEVICE, EVALUATION VALUE CALCULATION METHOD, AND COMPUTER PROGRAM PRODUCT - According to an embodiment, an evaluation value calculation device includes a receiving unit, a first calculator, and a second calculator. The receiving unit is configured to receive, with respect to a task of a worker to input information, a task result indicating the information input by the worker. The first calculator is configured to calculate, in response to receiving the task result, first information including any of an average evaluation value indicating an average value per unit time of an evaluation value given to the worker as compensation for the task, average work time indicating an average value of time necessary to perform one task, and probability information indicating a probability of the task being performed correctly. The second calculator is configured to calculate, using the first information, the evaluation value for the task that is to be performed next by the worker. | 02-13-2014 |
20140067484 | PREDICTIVE AND PROFILE LEARNING SALES AUTOMATION ANALYTICS SYSTEM AND METHOD - A sales automation system and method, namely a system and method for scoring sales representative performance and forecasting future sales representative performance. These scoring and forecasting techniques can apply to a sales representative monitoring his own performance, comparing himself to others within the organization (or even between organizations using methods described in application), contemplating which job duties are falling behind and which are ahead of schedule, and numerous other related activities. Similarly, with the sales representative providing a full set of performance data, the system is in a position to aid a sales manager identify which sales representatives are behind others and why, as well as help with resource planning should requirements, such as quotas or staffing, change. | 03-06-2014 |
20140067485 | PREDICTIVE AND PROFILE LEARNING SALES AUTOMATION ANALYTICS SYSTEM AND METHOD - A sales automation system and method, namely a system and method for scoring sales representative performance and forecasting future sales representative performance. These scoring and forecasting techniques can apply to a sales representative monitoring his own performance, comparing himself to others within the organization (or even between organizations using methods described in application), contemplating which job duties are falling behind and which are ahead of schedule, and numerous other related activities. Similarly, with the sales representative providing a full set of performance data, the system is in a position to aid a sales manager identify which sales representatives are behind others and why, as well as help with resource planning should requirements, such as quotas or staffing, change. | 03-06-2014 |
20140089061 | MOBILE DRIVE THRU ORDERING SYSTEM - At least one embodiment relates to a mobile computing device having a processor programmed to take a plurality of food orders and programmed to aggregate these food orders into a single scannable source of information such as a 2D barcode. There can be a scanner such as a bar code scanner or a near field communicator configured to read this scannable source of information. There can also be a microprocessor in a computing device which is configured to read from the scanner a scanned aggregated order at a point of purchase location, wherein that microprocessor is programmed and configured to de-aggregate an order from this scanned communication. There can also be a transceiver is configured to send this de-aggregated information. There can also be a point of sale computing device | 03-27-2014 |
20140108103 | SYSTEMS AND METHODS TO CONTROL WORK PROGRESS FOR CONTENT TRANSFORMATION BASED ON NATURAL LANGUAGE PROCESSING AND/OR MACHINE LEARNING - Systems and methods are provided to compute indicators of completeness of the work output of a transformation of text-based content, worker capacity in performing the transformation, and/or the degree of matching between a unit of work and a worker, based on information collected about complexity of works, times and throughput of workers, rating of work outputs and using natural language processing techniques and machine learning techniques, such as language detection, longest common substring, length ratio, document similarity, etc. The indicators are utilized to optimize job pickup and output submission for online crowdsourcing tasks related to transformation of text-based content, such as transcription, translation, proofreading, etc. | 04-17-2014 |
20140129299 | METHOD AND APPARATUS FOR DETECTION AND ANALYSIS OF FIRST CONTACT RESOLUTION FAILURES - The subject matter discloses a method for detection and analysis of first contact resolution failures comprising: obtaining a first plurality of digital representations, each digital representation of the first plurality is associated with a contact center interaction; determining a pair of digital representations that represent a pair of contact center interactions determined from the first plurality of digital representations according to metadata associated with the pair of contact center interactions; determining topics of each interaction of the determined pair of contact center interactions represented by the pair of digital representations; classifying the pair of contact center interactions as first contact resolution failure or first contact resolution interactions pair. | 05-08-2014 |
20140136299 | PREDICTION DEVICE, PREDICTION METHOD, AND COMPUTER READABLE MEDIUM - For a plurality of items allowed to serve as variable factors of the prediction object, for each item, a factorial effect value is derived that represents the SN ratio of the prediction object to each data including the data of the item relative to the SN ratio of the prediction object to each data excluding the data of the item. The strength of the SN ratio of the comprehensive estimated value to the data of a plurality of items selected in descending order of the derived value is calculated for each value of the number of items. On the basis of the SN ratio of the comprehensive estimated value, the number of items is determined. In descending order of the derived factorial effect value, items in the determined number of items are selected. The selected items are outputted as a prediction result. | 05-15-2014 |
20140156357 | TECHNIQUES FOR HELP DESK MANAGEMENT - Techniques for help desk management are provided. A user's experience with a resource is captured via a rating. The rating is recorded along with other metrics associated with a processing environment of the user and proactive action taken in response to configuration or performance problems with the user. | 06-05-2014 |
20140195311 | METHOD AND SYSTEM FOR INTEGRATING PRODUCTION, QUALITY AND REPOSITORY FUNCTIONS IN A COMPUTER-BASED MANUFACTURING SYSTEM - A method, apparatus and program storage device for integrating a quality inspection system, a production system and a repository system in a computer-based manufacturing system. | 07-10-2014 |
20140214497 | SYSTEM AND METHOD FOR ENSURING TIMING STUDY QUALITY IN A SERVICE DELIVERY ENVIRONMENT - A system for ensuring timing study quality in a service delivery environment, comprises a participation module capable of determining a level of participation by assets in the timing study, a volume module capable of comparing effort data volume with workload data volume, and a records module capable of analyzing effort data for a duration for each record, wherein one or more of the modules are implemented on a computer system comprising a memory and at least one processor coupled to the memory. | 07-31-2014 |
20140249894 | SYSTEMS AND METHODS FOR MONITORING COMPLIANCE STATUS BASED ON TIME-ORDERED REFERENCE PERIODS - Systems and methods for monitoring compliance status are described herein. System performance data for multiple time-ordered reference periods is determined. A compliance status for each reference period is determined based on the system performance data. For each reference period, it is determined whether the reference period is a historical reference period or a current reference period. A set of selected historical reference periods to display is determined. A graphical visualization of the set of selected historical reference periods is generated using a set of nested graphical objects. Each graphical object in the set of nested graphical objects represents a compliance status of a historical reference period of the set of selected historical reference periods. | 09-04-2014 |
20140257939 | RATING SYSTEM THAT CHARACTERIZES ATTORNEYS BASED ON ATTRIBUTES - A hardware and/or software system for calculating attorney ratings. Data associated with an attorney is collected from a variety of sources. The collected data includes information that can be used to assess how well an attorney might handle legal issues. The data is used to determine values of one or more attributes associated with the attorney. One or more ratings may be calculated for the attorney based on the determined attributes. Each rating may be based on a weighted combination of two or more attributes. The ratings may be converted to a format that is more comprehensible to a consumer and presented to consumers of legal services in a variety of different forms. An unbiased assessment of attorneys in the form of a rating enables consumers of legal services to make more accurate and informed decisions when selecting an attorney. | 09-11-2014 |
20140297373 | PRUNING OF VALUE DRIVER TREES - A method includes obtaining a value driver tree including (i) one or more parent metrics determined to be of interest to a party and (ii) one or more child metrics. The one or more parent metrics are used to measure at least one of a value of a company, an organization, a service provider, a service consumer or an individual. The one or more child metrics are used to determine the value of the one or more parent metrics. The method includes performing a statistical analysis on historical metrics data of the one or more parent metrics and the one or more child metrics. The method includes pruning the value driver tree based on the statistical analysis by altering the position of the one or more child metrics relative to the one or more parent metrics. | 10-02-2014 |
20140297374 | PRODUCTION MANAGEMENT SYSTEM AND MANAGEMENT METHOD - A production management system for managing at least one process for producing a product, has a terminal and a management computer. The management computer obtains actual performance information from the terminal, and calculates a discrepancy of the actual performance value of the process from the reference value. In a case where the calculated discrepancy is outside a threshold, the management computer displays an alert display screen. In a case where one of the processes is selected on the alert display screen, the management computer displays a details displaying screen that includes, for each product, an actual performance value in the selected process. | 10-02-2014 |
20140304041 | METHODS AND APPARATUS FOR ANALYZING LOCATE AND MARKING OPERATIONS WITH RESPECT TO ENVIRONMENTAL LANDMARKS - Methods, apparatus and systems including a computer comprising at least one hardware processor, at least one tangible storage medium (memory), and at least one input/output (I/O) interface for evaluating a quality of a locate and/or marking operation. First information relating to the locate and/or marking operation is compared to second information relating to one or more environmental landmarks. One or more indications of a quality assessment of the locate and/or marking operation is automatically generated based on such a comparison, and the one or more indications of the quality assessment are electronically stored on the at least one tangible storage medium, and/or electronically transmitted via the at least one I/O interface, so as to provide an electronic record of the quality assessment. | 10-09-2014 |
20140324553 | Computer-Assisted Method for Adaptive, Risk-Based Monitoring of Clinical Studies - A computer-assisted method is described for continuously assessing the quality of field data in a clinical study, identifying areas of weakness and specific sites where performance may be less than desirable, and flexibly allocating resources to address the problems, including the need to travel to the site to either check data or address problem areas. This method involves specification of key performance indicators that include elements that, preferentially, can be measured from a central location and do not require physical presence at the site to be checked. Such indicators can be continuously evaluated for correlation with desired performance levels, and modified accordingly. This approach thus is both risk-based and adaptive, and specifically enables clinical trial managers to address quality issues without the need to travel to the sites. | 10-30-2014 |
20140324554 | ANALYSIS AND ANNOTATION OF INTERACTIONS OBTAINED FROM NETWORK TRAFFIC - A method comprises the steps of obtaining interactions from network traffic for storage in a playback device, analyzing the obtained interactions to determine correlations between the obtained interactions and a knowledge base and annotating the obtained interactions based at least in part on the analysis of the obtained interactions. The obtaining, analyzing, and annotating steps are performed by at least one processing device comprising a processor coupled to a memory. | 10-30-2014 |
20140337107 | Method of Tracking and Reporting Energy Performance for Businesses - Methods and computer systems report and track resource performance for business customers. The computer system receives usage data about a resource associated with a customer of a utility, including hourly usage information about the resource metered at a business premises of the customer. The computer system receives operational data associated with the business premises, including hours of operations information describing when the business premises is open to patrons. The computer system determines resource performance data for the business premises using the received usage data and the received operational data, including information about: (i) resource usage at the business premises during the hours when open to patrons, and (ii) resource usage at the business premises during the hours when closed to patrons. The computer system causes a reporting of this information to the customer of the resource. | 11-13-2014 |
20140365279 | INFORMATION MANAGEMENT DEVICE, INFORMATION MANAGEMENT METHOD, AND NON-TRANSITORY STORAGE MEDIUM - Provided is an information management device ( | 12-11-2014 |
20140372184 | Quality control management system - The present invention relates to systems and methods for providing quality review of products and services using computer implemented technology. A wireless mobile device can be used to access information regarding products and services and enables the user to provide quality review data regarding those products and services. The reported user information regarding the quality of goods or services can be provided in real or near-real time and stored in a database or data warehouse to provide business intelligence for enrolled businesses. | 12-18-2014 |
20150019303 | DATA QUALITY INTEGRATION - Embodiments of the present invention relate to systems, methods, and computer program products for determining reusable templates and parameters for evaluating quality of data. In one embodiment, a system comprises a processor configured to: (a) provide a plurality of element types; (b) provide a template for each of the plurality of element types; (c) use input from the template for each of the plurality of elements types to generate one or more parameter files for one or more data elements; (d) provide the one or more parameter files to one or more workflow processes for generating queries that are used for measuring and evaluating the one or more data elements; and (e) parameterize the generated queries, such that the generated queries can be reused in measuring and/or evaluating data elements. | 01-15-2015 |
20150025944 | DETERMINING A QUALITY SCORE FOR INTERNAL QUALITY ANALYSIS - An apparatus for assessing and controlling the quality of a project in a production environment is provided. The apparatus is configured to: receive a first score, wherein the first score comprises a first numerical value associated with a first level of quality, wherein the first level of quality is associated with a first deliverable; receive a second score, wherein the second score comprises a second numerical value associated with a second level of quality, wherein the second level of quality is associated with the first deliverable; and process the first score and the second score to generate a third score. | 01-22-2015 |
20150032515 | Quality Inspection Processing Method and Device - The present invention provides a quality inspection processing method and device. The method includes recording a media record of a current service; acquiring each media type in the recorded media record, and searching for and segmenting the recorded media record to acquire a sub-media record corresponding to each media type; and for each sub-media record, performing quality inspection processing on the sub-media record according to a policy that corresponds to the media type of the sub-media record, so as to acquire a quality inspection result of the media record. | 01-29-2015 |
20150046231 | SYSTEMS AND METHODS FOR QUALITY ORDER TRACKING - Implementations described and claimed herein provide systems and methods for increasing order quality. In one implementation, an order for a product, such as a telecommunication product or service, is received. Information corresponding to critical order attributes is extracted from the order. The critical order attributes include technical data for provisioning the product. The information is automatically validated according to a set of critical-to-quality rules defined based on the product. An auditor review of the information is received. The auditor review assigns a pass/fail status to the order. The validated information is collated with the auditor review to obtain an order status. A determination of whether the order is complete for release to provision the product is based on the order status. | 02-12-2015 |
20150046232 | SYSTEMS AND METHODS FOR ORDER ATTRIBUTE TRACKING - Implementations described and claimed herein provide systems and methods for tracking attributes of an order for one or more products, such as telecommunication products or services. In one implementation, a record for an order for one or more products is generated. The record specifies sales exit criteria corresponding to one or more defects in the order. The record is stored in one or more databases. A notification for modifying the order is generated based on the sales exit criteria, and changes made to the order are tracked based on the sales exit criteria. The record is updated based on the tracked changes. | 02-12-2015 |
20150051957 | MEASURING CUSTOMER EXPERIENCE VALUE - A disclosed method includes determining a customer experience value (CXV) of an entity by a server computer. The CXV may be determined by calculating a customer acquisition value of the entity, calculating a customer retention value of the entity, and calculating an operation efficiency value of the entity. The customer acquisition value may be based on at least one of a measure of acquisition performance of the entity or a measure of operational performance of the entity. The customer retention value may be based on at least one of a measure of customer retention or a measure of service quality. The operation efficiency value may be based on at least one of a measure of operating costs of the entity or a measure of strategic costs of the entity. The method includes using, by a customer relationship management application, the determined CXV to indicate a measure of customer satisfaction. | 02-19-2015 |
20150058095 | Method and System for Measuring and Improving Marketing Capability - A computerized method and system for assessing and improving the capability of a marketing organization creates output that allows for quick visualization of gaps in marketing organization maturity. Binary questions are employed to ensure inter-coder reliability for the assessment. A marketing maturity quotient (MMQ) may be generated to provide feedback on maturity along a standardized scale. A dynamic, normalized database is used in conjunction with a body of knowledge (BOK) to provide a comparison between MMQ results for an organization and those of the average and leader MMQs. A product catalog database is used to provide suggested improvements matched to particular gaps in a marketing organization. | 02-26-2015 |
20150058096 | Method and System for Marketing Maturity Self-Assessment - A computerized method and self-assessment tool for measuring the marketing capability of an organization generates a marketing maturity quotient (MMQ) to provide feedback on maturity along a standardized scale. A body of knowledge (BOK) is used to provide a comparison between MMQ results for an organization and those of the average and leader organizations. The self-assessment tool may be used as part of a marketing campaign for an enterprise, wherein the campaign owner identifies prospects for the self-assessment; configures a campaign that includes a list of prospects at organizations that may desire to use the self-assessment tool; and sends automated invitations to those prospects. | 02-26-2015 |
20150073878 | DEVICE TO PERFORM SERVICE CONTRACT ANALYSIS - A device to perform service contract analysis comprises a processor; and a memory, wherein the memory comprises instructions, the processor to perform the instructions to cause the device to operate to: receive data indicating performance levels of business processes subject to a service contract, the data including a plurality of records, each record including performance data, and each record associated with a business process; compare the performance data with a threshold derived from the service contract; determine a financial outcome based on the comparing; and associate contributions of the financial outcome with respective records or respective service processes, wherein the contributions are based on the comparing. | 03-12-2015 |
20150088616 | METHOD, SOFTWARE AND DEVICE FOR AUTOMATICALLY SCORING PRIVACY PROTECTION BASED ON EVIDENCE - Methods, software, and devices for scoring performance of a plurality of privacy protection activities by an organization are disclosed. A plurality of electronic reports are received, with each report indicating that the organization performs one of the privacy protection activities and providing evidence that the organization has performed that privacy protection activity. A plurality of lifespan metrics are maintained, each measuring a lifespan for an associated one of the electronic reports, after which evidence provided in that electronic report is deemed to have expired. A score reflective of extent of performance of the privacy protection activities by the organization is calculated. The calculation takes into account the plurality of electronic reports that provide evidence that has not expired. | 03-26-2015 |
20150127432 | Testing and Evaluating the recoverability of a Process - Aspects of this disclosure relate to a computer for determining the recoverability of a process which may include a processor and memory storing computer executable instructions that, when executed, cause the computer to determine the recoverability of a process, by receiving data relating to a contingency plan for recovering the process, receiving data relating to an organization's execution of the contingency plan during a test of the recoverability of the process, and determining the recoverability of the process based on the data by calculating a cumulative overall score for the recoverability of the process, comparing the cumulative overall score with a rating chart stored in the computer, which includes numerical ranges defining a level of assurance of the recoverability of the process, and determining the recoverability of a process based on the comparison of the cumulative overall score with the rating chart. | 05-07-2015 |
20150134426 | SYSTEM AND METHOD FOR A CONNECTION PLATFORM - A system and method for providing a connection platform between a supporter device and a participant device are provided. The method may include the steps of: storing a PathWays guide, the PathWays guide comprising a tree structure of a plurality of data nodes, each of the plurality of data nodes representing an ordered collection of data records; receiving one or more primary foci of a participant and an industry value of the participant from the participant device; retrieving a set of Mindset Questions from the data store based on the one or more primary foci and the industry value, the set of Mindset Questions forming part of the ordered collection of data records of one or more of the plurality of data nodes; transmitting the set of Mindset Questions to the at least one supporter device or the at least one participant device; triggering display of the set of Mindset Questions on a user interface; receiving a modification command in association with the set of Mindset Questions; modifying data records representing the set of Mindset Questions based on the received modification command; updating the one or more of the plurality of data nodes and the respective ordered collection of data records of the PathWays guide based on the modified data records representing the set of Mindset Questions; and triggering display of the updated PathWays guide on the user interface of the at least one participant device or the at least one supporter device. | 05-14-2015 |
20150149261 | MEASURING QUALITY OF CONTENT ITEMS PRESENTED BY A DIGITAL MAGAZINE SERVER - A digital magazine server determines a quality score for content items receiving less than a threshold amount of interactions from digital magazine server users. A distribution of quality scores for a content item is determined from quality scores of content items having one or more characteristics matching characteristics of the content item. As users interact with a content item, the distribution of quality scores is modified to reflect the received interaction. The digital magazine server may use the distribution for a content item to determine a quality score for the content item having a specified confidence or the confidence of the content item having a specified quality score. | 05-28-2015 |
20150302339 | APPARATUS SUPPORTING RESTAURANT INCUBATION AND RELATED METHODS - An apparatus includes at least one memory configured to store information identifying performances of multiple restaurants associated with an incubator project. The apparatus also includes at least one processor configured to correlate the performances of the restaurants over time to identify when one restaurant's performance is dependent upon one or more other restaurants' performances. The at least one processor could be configured to correlate the performances of the restaurants by correlating peak customer visits to the restaurants over time. The at least one processor could also be configured to correlate the peak customer visits to identify whether a specified one of the restaurants is visited more frequently when others of the restaurants are busier. | 10-22-2015 |
20150310373 | SYSTEM AND METHOD FOR DESIGNING SERVICES DELIVERING VALUE TO STAKEHOLDERS - Disclosed is a system for designing one or more services delivering value to one or more stakeholders. The identification module may identify one or more stakeholders associated with a service. The process determination module determines one or more existing processes implemented by the one or more stakeholders for creating a value associated to the service. The value determination module determines a list of values pertaining to the service. The service quality retrieving module retrieve a plurality of service qualities and a plurality of process qualities from a service quality master list and a process quality master list respectively. The correlation module correlates each value, present in the list of values, with the plurality of service qualities in order to identify one or more service qualities of the plurality of service qualities. The service definition module defines a service breakdown structure and a process breakdown structure associated with the service. | 10-29-2015 |
20150332199 | SYSTEM AND METHOD FOR COMMUNICATING REPORTS WITHIN AN ENTERPRISE TO EXTERNAL MODULES - An interface receives data from a plurality of data sources. A processor applies quality control rules to the data and compares the data to historical data. The processor determines whether the data is inconsistent the with historical data based on the comparison. When the data does not comply with the quality control rules or the data is inconsistent with the historical data, the processor generates a common exceptions report comprising an exception, wherein the exception comprises at least one of a fatal exception and a warning exception. If an exception is generated, the process determines whether the exception is fatal. When an exception is not generated, the interface communicates the data to a plurality of external modules. When a warning exception is generated, the interface communicates the data to at least one of the external modules and communicates the exception to at least one of the data sources. When a fatal exception is generated, the interface prevents communication of the data to the external modules and communicates the exception to at least one of the data sources. | 11-19-2015 |
20150339614 | MINIMIZING UNDESIRABLE USER RESPONSES IN AUTOMATED BUSINESS PROCESSES - A method for minimizing undesirable user responses in automated business processes design is provided in the illustrative embodiments. A user response is identified in an interaction between a user and an automated business process. Using sentiment analysis, a determination is made that the user response comprises an undesirable response based on an undesirable emotional state of the user. A modification is selected, wherein the modification causes a change in the interaction to minimize the undesirable response. The modification is applied to the automated business process to cause the change in a future portion of the interaction. | 11-26-2015 |
20150356488 | Evaluating Workers in a Crowdsourcing Environment - A crowdsourcing environment is described herein which uses a single-stage or multi-stage approach to evaluate the quality of work performed by a worker, with respect to an identified task. In the multi-stage case, an evaluation system, in the first stage, determines whether the worker corresponds to a spam agent. In a second stage, for a non-spam worker, the evaluation system determines the propensity of the worker to perform desirable (e.g., accurate) work in the future. The evaluation system operates based on a set of features, including worker-focused features (which describe work performed by the particular worker), task-focused features (which describe tasks performed in the crowdsourcing environment), and system-focused features (which describe aspects of the configuration of the crowdsourcing environment). According to one illustrative aspect, the evaluation system performs its analysis using at least one model, produced using any type of supervised machine learning technique. | 12-10-2015 |
20160012372 | CROWD WORKER QUALITY IMPROVEMENT WITH CONTINUING TRAINING | 01-14-2016 |
20160092820 | METHOD AND SYSTEM FOR PROVIDING DATA ANALYTICS RESULTS - A system for providing data analytics results for a process performed in an industrial plant includes a knowledge model repository configured to store semantic knowledge models. The system also includes selection unit configured to select at least one analytics application describing semantically at least one process step and at least one parameter required for accomplishing an analytics task. The system includes a processing unit configured to process the selected analytics application and selected instantiated semantic knowledge models to infer at least one storage location of at least one data source of the industrial plant, and an execution engine configured to execute the selected data analytics application using accessed process data provided by the inferred data sources of the industrial plant to generate the data analytics results. | 03-31-2016 |
20160104094 | FUTURE MEETING EVALUATION USING IMPLICIT DEVICE FEEDBACK - This document relates to meeting evaluation. One example determines previous meeting attributes of previous meetings that were attended by a user or to which the user was invited, and obtains implicit feedback about the previous meetings from a device of the user. The example includes training a predictive algorithm to evaluate future meetings for the user using the previous meeting attributes and the implicit feedback about the previous meetings. | 04-14-2016 |
20160125346 | IDENTIFYING THE EFFECTIVENESS OF A MEETING FROM A MEETINGS GRAPH - Disclosed herein are systems, methods, and software to enhance meeting technology. In an implementation, a meetings graph may be generated for a meeting between various participants in the meeting. An effectiveness of the meeting may be identified based at least in part on a comparison of the meetings graph to a model meetings graph for a model meeting. An indication of the effectiveness of the meeting may then be communicated to at least an application for surfacing in a user interface to the application. | 05-05-2016 |
20160132813 | SYSTEMS FOR MANAGING QUALITY ASSURANCE OF WORK ASSIGNMENTS - Systems, apparatus, and computer program products provide for a comprehensive quality assurance platform for automatically assessing the quality of work performance of associates. The described quality assurance system/module that can be implemented in conjunction with the work allocation system described herein or the system can operate as a standalone quality assurance system/module. The quality assurance system provides for automated collection and tracking of quality metrics and automated quality calibrations (i.e., automated and random selection of work assignment/transactions for comparison to standards). Additionally, the quality assurance system provides for validating the quality assurance work by random sampling and quality assurance assessment of the auditor's work and an associate improvement plan, whereby quality assurance metrics may be systematically adjusted and/or sampling sizes increased for associates with quality scores that dictate a need for improvement. | 05-12-2016 |
20160140475 | SYSTEM AND METHOD FOR ASSESSING CLIENT PROCESS HEALTH - A method and apparatus for assessing the health of a process is provided where the health of a client's process is assessed across a plurality of dimensions based on computing a process health index. The process health index is computed by determining a sub-process health index across a plurality of dimensions for the sub-processes comprising the process. The sub-process health index across different dimensions is determined based, at least in part, on responses to a set of evaluators and the dimensional weight value assigned to each of the dimensions. The response to each evaluator is an option selected from a plurality of weighted options. The sub-process health index is then stored. A process health index is calculated based on the sub-process health index for each sub-process across a plurality of dimensions and the sub-process weight value assigned to each of the sub-processes. The process health index is stored and used to assess the health of a client's process. | 05-19-2016 |
20160155079 | APPARATUS AND METHODS FOR EVALUATING A QUALITY OF A LOCATE OPERATION FOR UNDERGROUND UTILITY | 06-02-2016 |
20160162826 | DETERMINING A QUALITY SCORE FOR INTERNAL QUALITY ANALYSIS - An apparatus for assessing and controlling the quality of a project in a production environment is provided. The apparatus is configured to: receive a first score, wherein the first score comprises a first numerical value associated with a first level of quality, wherein the first level of quality is associated with a first deliverable; receive a second score, wherein the second score comprises a second numerical value associated with a second level of quality, wherein the second level of quality is associated with the first deliverable; and process the first score and the second score to generate a third score. | 06-09-2016 |
20160203567 | SYSTEMS, METHODS AND APPARATUS FOR TRANSMITTING TO AND RECEIVING FROM A COMMUNICATION DEVICE INFORMATION RELATING TO A BATCH OF A PRODUCT PRODUCED IN A CLOSED-LOOP PRODUCTION MANAGEMENT SYSTEM | 07-14-2016 |
20160253614 | SYSTEM AND METHOD ANALYZING BUSINESS INTELLIGENCE APPLIED TO PHYSICAL ASSETS AND ENVIRONMENT FACTORS | 09-01-2016 |
20160379158 | Methods And Systems For Data Quality Analysis Of Healthcare Information Systems - Methods, systems, and apparatuses for performing data quality analysis of healthcare information systems are provided. An example of a method includes receiving, via electronic communication with a healthcare organization (HCO) item master database, one or more products available for purchase by the HCO, mapping, using a processor and a set of third-party product data, each of the one or more products to a HCO-agnostic product identifier, identifying at least one duplicate entry within the item master database based at least in part on two or more of the one or more products mapping to the same HCO-agnostic product identifier, generating a user interface indicating the presence of the at least one duplicate entry, and causing the user interface to be provided via a display. | 12-29-2016 |
20160379318 | SYSTEMS, METHODS AND APPARATUS FOR MANAGEMENT OF A CLOSED LOOP PRODUCTION SYSTEM FOR USE IN THE PRODUCTION OF A FORMULATION-BASED PRODUCT - An order relating to a formulation-based product is received, wherein fulfilling the order requires production of the formulation-based product at a first location, transport of the formulation-based product in a vehicle to a second location different from the first location, and performance of an activity with respect to the formulation-based product at the second location. First information relating to a first change made to the formulation-based product at the first location is received, from the first location, prior to transport of the formulation-based product. Second information relating to a second change made to the formulation-based product during transport of the formulation-based product is received during transport of the formulation-based product. Third information relating to the activity performed with respect to the formulation-based product at the second location is received from the second location. | 12-29-2016 |
20190147557 | METHOD FOR DETERMINING A FINANCIAL AMOUNT FOR A LOGISTICAL PERFORMANCE IN A PRODUCTION SYSTEM, AND PRODUCTION SYSTEM COMPRISING A VEHICLE FOR CARRYING OUT THE METHOD | 05-16-2019 |
20220138661 | Behavioral Profiling with Actionable Feedback Methodologies and Systems - Behavioral profiling with actionable feedback methodologies and systems is provided. Benchmarking of profiles against empirical data can be utilized to determine areas of weakness in profiles or asymmetries relative to a benchmark. Feedback methodologies allow for optimization of individualized profiles and re-evaluation of behavioral profiling based on empirical data, as well as optimal profile grouping. | 05-05-2022 |
20220138875 | USER EXPERIENCE PREDICTION AND MITIGATION - Systems and methods for user experience prediction and mitigation. A notification that identifies a reported experience metric related to one or more user experiences associated with an event for a user is received. A predicted experience metric for the one or more user experiences associated with the event is obtained from a user profile for the user. A feedback delta is determined. The feedback delta is determined to be negative and exceed an experience threshold value. In response, at least one mitigation option among a plurality of mitigation options are identified in reaction to the feedback delta, and an instruction is triggered to a remote service that causes the remote service to effectuate the at least one mitigation option. | 05-05-2022 |